POSITION DESCRIPTION

Position Title: Team Member

Department: Operations
Location (City, State): Gurugram, Haryana

Guardian, a brief history

Guardian is a Fortune 250 company that provides 26 million Americans the security they deserve through their
insurance and wealth management products and services. We are one of the largest mutual insurance companies in
the United States with $8 billion in capital and $1.6 billion in operating income. Guardian is home to approximately
9,000 employees in the United States and is represented by a network of more than 2,750 financial representatives in
55 agencies nationwide.

Guardian in India

Guardian India Operations Private Limited is a subsidiary of Guardian Life Insurance Company of America. Spread
across our offices in Gurgaon and Chennai, the Guardian India team supports Guardian business subsidiaries and is
a talent and innovation hub for all Guardian businesses. This is where all the extraordinary innovation that will drive
Guardian into the next century will be delivered from!

Job Description

 Executes Issue/Query Resolution

 Earn the trust and confidence of customers by assuming ownership of the customer experience, making
adjustments to strengthen customer touch points and interpersonal skills
 Assess, prioritize and process account requests for end customers and field partners
 Monitor overall customer service experience to proactively identify gaps and recommend improvements
 Possess in depth knowledge of business operation systems, workflows and downstream impacts
 Assist with peer-to-peer coaching and education as it relates to routine, specialty or complex product
features or processing systems

Guardian Team Members:

 Uphold Guardian’s Core Values – We Do the Right Thing, People Count, and We Hold Ourselves to Very
High Standards
 Work effectively individually and build collaborative relationships that are mutually respectful
 Uphold Guardian’s commitment to ethical business practices
 Demonstrate intellectual curiosity , take calculated risks, and exercise innovation
 Proactively look at new and different ways of approaching work
 Take ownership of personal growth and career development
 Embrace diversity and inclusion
 Strive to achieve superior results through high performance and execution excellence
 Have an opportunity to make a difference and contribute to team outcomes
Skills and Knowledge:
Skills:
 Excellent communication skills
 Basic computer knowledge (MS-Office)
 Flexibility in Shift Hours

Knowledge:

 Basic computer knowledge (MS-Office)

 Excellent communication skills

Education and Experience: (Identify types and length of education and experience needed to acquire the
necessary skills and knowledge to accomplish the desired end results)

Education: Graduates in B.Com, B.A, BBA, BCA (No Full time MBA/MCA/B Tech/BE/B Ed/BSc)

 Ability to work evening/night shifts.

 Shows flexibility to adapt to the changing needs of the business
 Occasional extended work hours/weekends to meet deadlines
 Participation in training sessions, presentations and meetings
 Willing to travel through company provided coaches or cabs
 Alignment to Gurgaon or Noida basis business requirement.