OF to nore PGPM PROGRAM Soeeeee) CLASS OF 2019 nN Aerning END SEMESTER EXAMINATION — 0 = 4:9 Ps Campus MUMBAI Semester Course Course | Information System for Managers | (os ] | | SLIT 501 To be filled by the candidate ENROLLMENT NO. ‘CANDIDATE CAN RETAIN THE QUESTION BOOKLET AFTER THE EXAMINATION IS OVER This question booklet comprises of Part A, Part B & Part C. Parta: i. Part A consists of6 short note questions. The time alloted to complete Part A is 30 minutes. Pate: li, Part B consists of 4-6 questions including testing your understanding of basic concepts, conceptual understanding, analytical ability and situational analysis but not limited to this order. li, Time allotted to complete Part B is 90 minutes, Part ¢: lv; Part C consists of 1-2 case lets to test analytical ability, situational analysis and application of concepts. Time allotted to complete Part C is 60 minutes. Total duration of the examination is 3 hours. INSTRUCTIONS TO CANDIDATES Answer Part A Part B & Part C in SINGLE ANSWER BOOKLET. Write your enrollment number on the first page of the answer book at the space provided only. Alll rough work may be done on any blank page in the answer book. Pencil should not be used for answering The unused portion of the answer book must be boldly crossed prior to submitting Attempt all questions. Marks are indicated against each questionShort note questions on basic concepts and application of concepts Total Marks: 30 Maximum Time: 30 Minutes Q.1 What is the necessity of a Primary Key and Foreign Key in database design? Give suitable example, (5 Marks) Q2 Explain how data warehouse is different from data mining? (5 Marks) Q.3 Identify the core transaction processing systems in the following areas: (5 Marks) a. Banking , Shopping Mall c. Railway Reservation System d. Student Admission System . Passport Application System Q4 Write a short note on Cyber Attack and give examples. (5 Marks) Q.5 Discuss the role of SCM in B2B e-commerce (6 Marks) Q.6 Write in brief about different phases of SDLC.Why do SDLC projects fail? (5 Marks) PART- B Basic concepts, conceptual understanding, Analytical ability and situational analysis Total Marks: 40 Maximum Time: 90 Minutes Q.7 Hi Tech CRM wishes to offer a full suite of Customer Relationship Management Software specifically made for Public Transport Organization dealing directly with travelers. They are aimed at increasing revenue travel, customer satisfaction and Operational efficiency. State and explain the top five CRM modules which are essential to be implemented by Hi Tech CRM. (10 Marks) Q.8 List and explain the phases of ERP implementation. (10 Marks) Q.9 Normalize the following table and make it INF, 2NF and 3NF compliant (10 Marks)PROJECT EMPLOYEE | DEPARTMENT | PROJECT PROJECT ‘BUDGET PROJECT MAI Name NAGER) NAME name | _auocer_| compuere_| BALANCE oe Mac Mohan | Database peas AayKhati | atulshah | coding | 120000) 75% = |x 30.000 varagRao_| Testing Radha Swamy | coding Hrsystem | BobH = 150000] sox |x — 75,000 z opHope | Pooja Dewan | Testing ManjuSingh | Testing antend ent Charushah | RadhaSwamy | Coding | 2,258,000) 15% |X 191,250 * Mac Mohan | Database Q.10 Draw the Entity- Relationship Diagram (ERD) for the following scenario: (10 Marks) A salesperson may manage many other salespersons. A salesperson can be an agent for many ‘customers. A customer is managed by one salesperson. A customer can place many orders. An order can be placed by one customer. An order lists many products. A product may be listed on many orders. A product is assembled from many parts. A part may be assembled into many products. Many employees assemble a product item from many parts. A supplier supplies many parts. A part may be supplied by many suppliers. Draw attributes for the entities for the above scenario. PARTC Case Analysis/case -lets/Applications of concepts Total Marks: 30 Maximum Time: 60Minutes Qu A waiter takes an order at a table, and then enters it online via one of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area: the cold item printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a drink. A customer's meal check-listing (bill) the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter’s handwriting. When the kitchen runs out of a food item, the cooks send out an ‘out of stock” message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan ‘menus according to customers’ tastes, The system also compares the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition, whenever an order is voided, the reasons for the void are keyed in. This may help later in management decisions, especially if the voids consistently related to food or service. Acceptance of the system by the users is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and idea was chosen. 's about the various systems available before one Questions:x ~ 1. In the light of the system, describe the decisions to be made in the area of strategic planning, managerial control and operational control. What information would you require to make such decisions? (10 Marks) 2 What would make the system a more complete MIS rather than just doing transaction processing? (10 Marks) 3 Describe the advantages of online system used in this case. How does it help the management? (10 Marks) END OF THE QUESTION PAPER