Installation and

Operation Manual

Commercial Air Source Heat-pump Water

Heater

Thank you for selecting our heat-pump water heater. Please

read this manual carefully before use to avoid damage of the
product or occurrence of other accidents due to wrong operation.

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Table of Contents

Usage and Characteristics......................................................................................................- 2 -

Use of Heat-pump Water Heater ...........................................................................................- 2 -
Power Requirements......................................................................................................- 3 -
Instructions to Safety .....................................................................................................- 3 -
Attentions to Operation .................................................................................................- 3 -
Usage and Operation .....................................................................................................- 5 -
User parameter (user can set) ........................................................................................- 8 -
Unit state form ...............................................................................................................- 9 -
Fault code form............................................................................................................- 10 -
Maintenance and Cleaning .......................................................................................... - 11 -
Installation of Heat-pump Water Heater.............................................................................. - 11 -
Installation Steps .........................................................................................................- 12 -
Test Run .......................................................................................................................- 12 -
Repair...........................................................................................................................- 13 -
Troubleshooting ...........................................................................................................- 13 -
Wiring Diagram ...................................................................................................................- 15 -

Thank you for selecting our heat-pump water heater. Please read this manual carefully before
use to avoid damage of the product or occurrence of other accidents due to wrong operation.

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 Executive Standards:
GB 4706.1 Safety of household and similar electrical appliances: General requirements
GB 4706.32 Safety of household and similar electrical appliances-Particular
requirements for heat-pumps, air-conditioner and dehumidifier
GB/T21362 Heat-pump water heater for commercial & industrial and similar application

Usage and Characteristics

Commercial air source heat-pump water heater produced by our company has been
currently widely used due to its following advantages: High energy efficiency ratio; freedom
from pollution; relatively little installation space occupied and convenient operation. Under
standard working condition, the rated heating capacity of heat-pump water heater is over four
times of that of electrical heating given equal electric energy consumed.
The heating principle of heat-pump water heater is to absorb heat from air and then release
it to water through change of status of refrigerant in the pipeline. The higher the external
ambient temperature, the more the heat absorbed and the more the heat released would be. On
the contrary, the lower the external ambient temperature, the less the heat absorbed and the less
the heat released would be. Heating capacity is measured under a standard working condition
with outdoor dry bulb temperature of 20℃, wet bulb temperature of 15℃ and inlet water
temperature of 15℃.

Use of Heat-pump Water Heater

 Please read this manual first in order to install and use the product correctly.
 The heat-pump water heater can only be installed by professionals. Users shall not
install the product on their own.
 Please strictly follow this manual during installation of heat-pump water heater.
 Connect the heat-pump water heater to the power supply only after it is installed and
passes inspection.
 In case of improvement of the machine, the contents of this manual may be subject
to change without notice.
Note: After properly installing the heat-pump water heater, the installation staff shall explain
the correct method to use and maintain the product to the users according to this manual and
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ask the users to carefully read and properly keep this manual.

Power Requirements
 The power supply shall be properly connected to ground wire. Please do not change
the wiring of power supply at will.
Wiring tasks must be conducted by electrician with formal qualification.
 All wiring tasks shall comply with electrical safety specification.
 Favorable grounding of heat-pump water heater must be ensured. To be specific,
the switch of heat-pump water heater must be provided with reliable ground wire.
 Separately power supply complying with rated parameters shall be provided for
heat-pump water heater. The fusing current of its fuse must be same as that of the switch.
Note:
Do not disconnect or dismantle ground wire of power line under any circumstances.
Do not use damaged power line or switch. Power line and switch shall be replaced
immediately if damaged.

Instructions to Safety
 Please read this manual carefully before use of heat-pump water heater. Please ask
the seller for help if you have any difficulty or question.
 This heat-pump water heater is designed to provide you with proper hot water. It
shall be only used for the purpose described in this manual.
 Never use or store gasoline or other combustible gases and liquids aside the heat-
pump water heater.
 Do not use the main power switch to start or shut the heat-pump water heater. Please
provide an operable switch.
 Do not fill any object at the air outlet of heat-pump water heater to avoid personal
injury.
 Do not let children play the heat-pump water heater.

Attentions to Operation
 Please check if the air inlet and exhaust grilles are blocked by certain objects before
startup and operation of the machine.
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 This heat-pump water heater is designed according to the following service
conditions: Ambient temperature: -10-43℃; hydraulic pressure: 0.1-0.7Mpa.
 If the heat-pump water heater is used on occasions beyond the abovementioned
service conditions, malfunction may be caused.
 Please check if the supply pressure of tap water reaches 0.1-0.6Mpa. If water in
water tank on the roofing is used instead of tap water, please ensure that the diameter of
water inlet pipe complies with the requirement. Besides, water shall be taken from the
water tank separately to ensure water supply volume.

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Usage and Operation

Figure 1 Indoor Wire Controller Panel

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Wire remote button definition

 ON/OFF (LOCK) keys

in the condition of the lock, Long press it for 2 seconds to switch startup/shutdown
in the others condition, Press it back main interface
in the condition of the unlock, Long press it for 5 seconds to switch lock
 Function (control) keys
In the condition of the main interface, Press main interface enter confirm to modify
parameter after entry into the menu
 “+”Up key “-” Down key
Press up key and down key to check and modify parameter
Combine Function keys to check and modify parameter
Under standby status, Press”+’ and‘-‘ to modify temperature.
 Time key
Long press it for 5 seconds enter setting states, Combine“+” or “-” to modify setting
startup/shutdown time from 1-5 couples

Wire remote operating

 Users check and modify parameter
In the condition of the main interface,Long press“Function(M) key” keep 3 seconds,After
press‘+’or‘-’to check and modify parameter
In the condition of users query interface,Press‘Function key’enter user parameter setting
interface,Press‘+’or‘-’ can modify user’s parameter, And press Function key again can
esc.
In users query interface or parameter setting interface, If Last 2 seconds no key operate, It
should be esc to main interface
 Setting clock
Under main interface, long press 5 seconds enter timer interfance
Under the setting clock interface,Press timer on key, The hour parameter begins
blink, Then press ‘+’ or ‘-‘to modify this parameter
When the hour parameter is ok,press timer on key again, the min parameter begins
blink, Then press ‘+’ or ‘-‘to modify this parameter
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 When the min parameter is ok,press timer on key again, the second parameter
begins blink, Then press ‘+’ or ‘-‘to modify this parameter
Under timer on interface, if lasts 30 seconds no operation, this will completion of
parameter setting and back to main interface.
Under setting clock interface, Press on/off key, confirm completion of parameter
setting and back to main interface

 Timer on. startup/shutdown

Under mail interface, press timer on key, enter timer on interface；

Then press ‘+’or ‘-’setting 1-5couple prove water；

In number 1 blink, press timer on key enter 1 couple, The hour parameter begins

blink, Then press ‘+’ or ‘-‘to modify this parameter；

When the hour parameter is ok,press timer on key again, the min parameter begins

blink, Then press ‘+’ or ‘-‘to modify this parameter；

When the hour parameter is ok, press timer on key again, enter setting shutdown
time, method as above.

When the timer on parameter is ok, press the timer on keys again, confirm the time
of the power timing, and enter the second couple power button to set, and back to main
interface.

Under the timer on interface,Long press 5 seconds “Timer on” key can cancel

present timing on/off；

In the main interface, if no operation last 30seconds, then will confirm the setting
time in the present.
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 In the main interface, Press on/off key, then confirm the setting time and back to
main interface.

The others are like the same the first couple.

 Lock key / unlock

Enter the lock present, long Press 5 seconds power key, when hear buzzer sounds,
then cancel lock

Last 60 seconds no operation will automatically locked

 Cooler model

When the present is swimming pool mode, Press”+” can modify heating and
cooling model

 Forced defrosting

Enter the boot model, Long press 5 seconds “-”to forced defrosting-ü Long
press“power”key, after power off esc forced defrosting, or defrosting time parameter
attachment to H5 Model can esc forced defrosting

 Manually Electrical Heating

Long press 3 seconds “timer on” key, can on/off Manually Electrical Heating
Purging history fault operation, Under the history fault interface, Long press 5 seconds
“on/off” and “+” keys, purging history fault.

User parameter (user can set)

code parameter the scope of setting The default

2 the offset of between compressor starting stating 3℃
2℃～18℃
and setting temperature
L3 hot water setting temperature 55℃
20℃～55℃

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 L4 cooler water setting temperature 12℃
8℃～28℃

L5 The environment temp. of electricity heater 5℃

0℃～35℃
starting
L6 return water temperature 30℃
20℃～80℃

L7 supplement water temperature 48℃

20℃～80℃

L8 compressor current setting 0

0～48A

Unit state form

The query code meaning(dibble system)

A1 Coil 1 temp.
A2 Suction 1 temp.
A3 Discharge 1 temp.
A4 Ambient temp.
A5 Outlet water temp.
A6 Return water temp.
A7 Soil source outlet water temp.
A8 compressor 1 current
A9 expansion valve 1 degree
A10 empty
b1 Coil 2 temp.
b2 Suction 2 temp.
b3 Discharge 2 temp.
b8 compressor 2 current
b9 expansion valve 2 degree
E1 fault code history record
E2 fault code history record
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 E3 fault code history record
E4 fault code history record
E5 fault code history record
E6 fault code history record

Fault code form

Fault code Fault describe Fault code Fault describe

Er 01 error phase Er 21 ambient sensor fault
Er 02 lack phase Er 22 return water sensor fault
Er 03 water flow fault Er 23 low cooling water protect
Er 04 winter frozen protect Er 25 water level fault
Er 05 high pressure 1 protect Er 26 soil source frozen protect
Er 06 low pressure 1 protect Er 27 Outlet water temp. sensor fault
Er 07 high pressure 2 protect Er 29 Suction temp. 1 sensor fault
Er 08 low pressure 2 protect Er 30 Suction temp. 2 sensor fault
Er 09 communication fault Er 31 water pressure switch fault
Er 12 high discharge temp.1 protect Er 35 compressor 1 current protect
Er 13 high discharge temp. 2 protect Er 36 compressor 2 current protect
water tank/intel water sensor high deviation of outlet and inlet
Er 15 Er 37
fault water temperature
water source side outlet low cool
Er 16 coil 1 sensor fault Er 38
water protact
Er 17 coil 2 sensor fault Er 39 soil source side water flow fault
Er 18 discharge 1 sensor fault Er 41 soil source side outlet sensor fault
Er 19 discharge 2 sensor fault Er 44 Low ambient temp. protect

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Maintenance and Cleaning
Before maintenance of heat-pump water heater, the machine shall be shut down and
disconnected from power supply first. When it is not used, the power supply shall be cut and
the switch shall be disconnected.
Please do not use gasoline, essential oil, solvent and other chemical drugs or liquid
insecticide on the heat-pump water heater. Otherwise, the parts of the machine would be
cracked or deformed.

Installation of Heat-pump Water Heater

 The unit must be installed on a horizontal and firm concrete ground. Rubber blanket
can be added to reduce vibration and noise.
 The installation position of the unit shall be kept away from places sensitive to noise
like bedroom or study as much as possible. (The noise generated by the unit is within
a normal range.)
 The unit shall be installed in a position with favorable ventilation and without barrier.
 The drainage around the installation shall be unimpeded to ensure that the water does
not flow into the aisle, for it may result in water accumulation or icing (the unit
generates abundant condensate water when running under a high-humidity and cold
environment).
 It is forbidden to install the unit in a combustible and explosive environment with
abundant dust, oil dirt, and corrosive gases.
 If the unit runs under an environment with temperature lower than 0℃ for a long time,
please ensure that the installation position is at least 300mm above the ground in order
to prevent coverage of accumulated snow from affecting the performance unit the
unit
 The unit shall not be installed in a place exposed to direct strong air blowing (shown
in Figure B), for it would compromise the capacity and efficiency of the unit. An
isolating device can be added to prevent entry of wind, rain and snow into the unit;
however, the isolating device shall not affect the air circulation of the unit.
 A proper distance shall be kept between the unit and the building to ensure a sufficient
repair space for the unit. Air inlet and outlet shall be free from any barrier. The
minimal distance between three sides of air inlet of heat-pump water heater and the
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 wall shall be above 150mm. A sufficient space shall be reserved at the door plank side
of front of the unit for overhaul.

Installation Steps
Drill mounting holes in relevant positions on the beam column of ground where thermal
insulation water tank is installed. Then, punch in expansion bolt, and use wrench to turn the
nut to ensure that it expands and firmly contacts with the ground. Then, install the thermal
insulation water tank and use the nut for tightening. Use the same method to install windproof
fixed rope and lightning protection device.
The unit is installed aside the thermal insulation water tank. Align the drainage nozzle of
the unit at the drainage exit beneath the chassis of the unit and then screw it in and rotate it by
90℃. Connect drain pipe and lead the condensate water of the unit to the drain pipe.
Connect the water inlet pipe of the unit with the tap water pipe; connect the return water
pipe of the unit with the return water opening of thermal insulation water tank; connect the
water outlet pipe of the unit with the water inlet of thermal insulation water tank.
Check if filter is installed at water inlet and return water opening of the unit and ensure
that the water circulation system of the unit is not blocked.
Connect the power connecting lines of the unit with users’ dedicated power switches as
per U, V, W, N and E.
Connect the water level control line of the unit to the thermal insulation water tank and
regulate the position of high water level switch based on the water volume needed. If you need
to check different water levels in thermal insulation water tank from the water level indication
of operation panel, please connect water level detection line and switch according to the wiring
diagram.

Test Run
After completion of all installation tasks, the machine must be started to conduct test run.
Before operation, electrical safety inspection must be conducted. Connect to the power supply,
touch functional switches on the operation panel, and properly set up each parameter according
to users’ demands. The unit starts to run three minutes later. Observe if the unit runs normally,
hear the running sound of unit to see if it is stable, and observe if each parameter in the display
screen is normal.
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Repair
When your heat-pump water heater cannot function normally, please shut down the power
supply immediately. then, you may get contact with the distribution store where you purchase
the machine or customer technical service department of our company and request for repair.
Please never repair the machine on your own at will.

Troubleshooting

Fault phenomenon Fault analysis Troubleshooting method

No power Check the power supply.
Fault of display panel Repair or replace
Breakage of fuse of
Replace fuse.
No display in display control panel
panel Fault of communication
Replace or repair
line
Fault of control panel or
Replace or repair
transformer
Offset of sensor
Replace
resistance
The sensor position is not
Adjust
Defrosting is unavailable. properly installed.
Fault of controller Repair or replace
Fault of four-way valve or
Repair or replace
throttling valve
Offset of sensor
Replace
Net defrosting is not dry. resistance
The sensor position is not Adjust

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properly installed.
Fault of controller Repair or replace
Leakage of refrigerant Refill
The evaporator is dirty. Clean

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Wiring Diagram

N
3
N
2
N
1
N KA
P

N
L
soft starter
soft starter
N start
N start
KM2 comp-R KM1
comp-R
KM-6 com
KM-6 com

S C S C
M F M F
M C R M C
1~ 1~
R
PE PE
PE PE

MP
KM1
switch KM2 KA

AC-N
OUT9 OUT8 OUT7 OUT6 OUT5 OUT4 OUT3 OUT2 OUT1
compressor RESYCLE WATER RETURN inpour COPRESSOR SUPPLY FWV compressor

COM2 W-L W-M W-H COM IN1 IN2 IN3 IN4 IN5 IN6 IN7 IN8 IN9 IN10
2 PUMP TANK WATER water HEAT WATER 1 prepare
high HEAT VALVE valve PUMP prepare
low
fan fan
speed water pressure switch
speed
transformer prepare
primary
prepare
EEV1 EEV2 low pressure switch2
ON DIP low pressure switch1
phase high pressure switch2
phase 1 2 3 4 5 6 7 8

phase high pressure switch1

1 2 3 4 5-8 water flow switch
direct heat
ON single phase prepare
+ recycle
swim GND
adress
three phase
OFF prepare recycle hot water
high water level
transformer
secondary

low water level

T11
water level com
CURRENT1 CURRENT2 T1 T2 T3 T4 T5 T6 T7 T8 T9 T10

communicate
current1 current2 water outlet coil1 coil2 exhuast exhuast suction suction embient return prepare connect
tank\ water temp. temp 1temp. 2temp. 1temp. 2temp. temp. water
inlet temp. temp.
water
temp.

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Attention:
Our company shall not be liable for any consequence resulting from any printing error
in this manual. Please refer to the product nameplate before purchase. The technical
parameters mentioned above are only for the purpose of reference. Differences resulting from
product updating will not be further notified.

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