St Mary University

School of Graduate Student

Quality management system

MOP-524
Submitted to;- Mesfin

Group member

1. Shewa

2. Elizabeth lakew
 3. Matiwos Terefe

Quality management system

A quality management system is a collection of policies, procedures, plan, resources, processes,
practice, and the authority of an organization designed to achieve product and service quality
level and focused on consistently meeting customer requirement s and enhancing their
satisfaction and It is aligned with an organization purpose and strategic direction.

Quality Management System (QMS) Principles

1. Customer focus
Organizations depend on their customers and therefore should understand current and
future needs of customer. The organization should not only meet customer requirements
but also strive to exceed customer expectations.
2. Leadership
Leaders establish unity of purpose and direction of the organization. They should create
and maintain the internal environment in which people can become fully involved in
achieving the organization's objectives.
3. Involvement of people
People at all levels are the essence of an organization and their full involvement enables
their abilities to be used for the organization's benefit.
4. Process approach
The process approach is a management strategy. When managers use a process approach,
it means that they manage the processes that make up their organization, the interaction
between these processes and the inputs and outputs that tie these processes together. A
 desired result is achieved more efficiently when activities and related resources are
managed as a process.
5. System approach to management
It relates to identifying, understanding and managing interrelated processes as a system
contributes to the organization's effectiveness and efficiency in achieving its objectives.
Benefits

 Integration and alignment of the processes that will best achieve the desired results.
 Ability to focus effort on the key processes.
 Providing confidence to interested parties as to the consistency, effectiveness and
efficiency of the organization.
6. Continual improvement
Continual improvement is a set of activities that an organization periodically carries out
in order to enhance its ability to meet requirements. Continual improvements can be
achieved by carrying out audits (and using audit findings and conclusions), performing
management reviews, analyzing data, setting objectives and implementing corrective and
preventive actions. Continual improvement of the organization's overall performance
should be a permanent objective of the organization.
7. Factual approach to decision making
Effective decisions are based on the analysis of data and information
8. Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and a mutually beneficial
relationship enhances the ability of both to create value.

KAIZEN
Kaizen is a Japanese management philosophy that litrally translates to continuous (kay)
improvement (zen). The method help the productivity of one organization to improve. It does
that by taking simple steps that lead to improvements. Working according to this principle never
stops.

Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing
positive changes can reap major improvement. Typically it is based on cooperation and
commitment and stands in contrast to approaches that use radical change or top down edicts to
achieve transformation.

Kaizen is a continuous improvement and struggle for betterment in our daily working and
personal life. In manufacturing, kaizen relates to finding and eliminating waste in machinery,
labor or production methods. The elimination of these waste improve the quality and
performance of the organization. Kaizen is based on concept that there is always room for
improvement of the process. Process can be made better through small incremental changes
towards betterment also called Kaizen events. This small improvement project consists of many
development phases. Kaizen is based on small incremental changes in routine functioning of the
organization, which further reduces waste and improve productivity and quality of the product.

The five pillars of 5S

 Sort
 Set in order
 Shine
 Standardize
 Sustains

Fundamental Elements of Kaizen

 Teamwork.
 Self-discipline
 Improved morale
 Quality circles
 Suggestions for improvement
 Elimination of waste (muda) and inefficiency
 The Kaizen 5S framework for good housekeeping.
 Standardization of the processes

What is the Kaizen principle?

The concept can be explained as a principle of improvements that never stop. According to the
Kaizen philosophy, a series of small improvements that are continuously implemented over a
long period can lead to a drastic improvement of the business processes.
7 types of Wastes by Company

 Motion
 Over Production
 Transportation
 Inventory
 Waiting
 Over Processing
 Defect Making
Why Kaizen is Necessary
 Make optimal use of peoples’ skills
 Reduce overall cost
 Maintain high quality (or improve quality)
  Reduce or eliminate wastes (MUDA)
 Improve productivity
 Improve Safety
 Shorten lead time & improve delivery time
 Improve space utilization etc

Difference between QMS and kaizen

Kaizen
Primarily focus on the organization
The effect of Kaizen activities circulated to the whole organization

A motivator for the top management and employees to carry out further improvements

QMS
Primarily focus on customer satisfaction through improvement in quality of product
QMS focus on production quality and customer satisfaction

QMS is a tool that are often used to facilitate the implementation of kaizen presses

Similarity of QMS and kaizen

Both are continuous improvement.
To increase the quality of product and performance of an organization.