INTRODUCTION AND INSTRUCTIONS

At Conference and Incentives, people focus, recognition and continuous growth

are important elements to the success of the team. As an organisation we must
focus on strategies that will build our competitiveness, which can only be achieved
through our colleagues.

Banquet Operation has made a strong commitment to provide an environment

where colleagues can develop and grow, both professionally and personally. The
manager/supervisor has a key role to play in this training and will encourage each
individual in order to have a chance to uplift their skills in the food & beverages
service and to go extra miles in line with the hospitality industry.

BANQUET CERTIFICATION ASSESSMENT FORM

Feedback Sessions:

1. Where do you position yourself at the table while the guests approach and how do you
greet them?

Excellent Good Not satisfactory

2. How do you seat the guests? And what are the 3 points you should remember while
seating the guests?

Excellent Good Not satisfactory

3. Demonstrate how to open the napkins and what is important point to remember?

Excellent Good Not satisfactory

4. Explain service of Water

Excellent Good Not satisfactory

5. Explain service of White wine?

Excellent Good Not satisfactory

6. Explain service of Red Wine?

Excellent Good Not satisfactory

7. What is Blanket service in relation with Set menu events?

Excellent Good Not satisfactory

8. Explain clearance procedure for Set menu events?

Excellent Good Not satisfactory

9. Demonstrate coffee service

Excellent Good Not satisfactory

10. What do you do while the guest leave the dining table?
Excellent Good Not satisfactory

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Feedback for Trainer and colleague conducted on (date) _______________________

Trainer: Please comment on the colleague’s Colleague: Please comment on your training
performance during the training session; identify performance during the session; identify your strengths
strengths and areas to improve and areas to improve

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Trainer Signature ………………………………………. Colleague Signature ……………………………………….

Name:………………………………….. ID#. ……………….. Dept: ………….. Sign…………….

Assessed by:

Date:

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