BUSINESS CONTINUITY

TEST

Revision History

REVISION DATE NAME DESCRIPTION

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 TABLE OF CONTENTS

1 PURPOSE OF THIS DOCUMENT 2

2 PRE-TEST 2
3 TEST 2
INSTRUCTIONS TO PARTICIPANTS 4
COMMUNICATIONS DIRECTORY 4
4 PARTICIPANTS 5
TEST FACILITATOR 5
TEST ASSISTANT 5
TEST PARTICIPANTS 6
5 TEST SUMMARY 6

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1 Purpose of this Document
The purpose of this test document is to facilitate test planning, test execution, test review, and
corrective action to plans developed for CarPro.
This document can be considered a “baseline” throughout the phases of the exercising process,
independent of the type of exercising being performed.

2 Pre-Test

2.1.1 Test Planning Background

This test is in support of the CarPro., test program for 2017-18.

3 Test

Scheduled Date and Time of Test

Start Date/Time Finish Date / Time

24th Nov, 2017, 10:00 AM 24th Nov, 2017, 04:00 PM

Type of Test

Test Being Conducted

Drill Test
Functional Test

Plans to be tested

BC Plan Name(s) Scope of Execution

Documents Lost – Electronic (in large numbers) Network problem

Documents Lost – Electronic (specific Document accidentally deleted

documents)

Email or Network Down A malfunction in the computer system or on the

LAN
Hardware Problems Malfunctioning PC, printer, scanner,CD burner,
data projector etc.
Power Unavailable lights or power points only or all 240v power
failure
Software – HR/Finance System Down The network having problems, or the database
corrupted and being Restored or Rebuilt

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 Test Goals
.

Goal(s)
Define service alternatives for accomplishing critical applications
Minimize the extent of interruption
Limit financial / Productivity losses and hardships
Establish customer confidence

Test Objectives

 To ensure that maximum possible service levels are maintained

 To ensure that we recover from interruptions as quickly as possible
 To minimize the likelihood and impact (risk) of interruptions

Objectives Defined
 Establish the direction of the test
 Control the direction of the messages
 Narrow the scope of the test plan
 Help to identify follow-up needs, improvements and to-do lists

Test Basic Premises

 Documents Loss (soft & Hard Copies).
 Change the date, the time, and put people on vacation and make them not available.
 The only valid phone numbers are those listed in the communications directory.

No. Test Basic Premises

1 CarPro , Pune IT park

Test Execution Assumptions

No. Assumptions
1 The city will be isolated for 24 hours
2 The telephone systems are operating normally
3 Electrical power failure

Test Scenario

No. Scenario
1 Electrical power failure
2 Telephones lines are dead / out
3 One of the Internet Link down

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 Planned Actual Date Delivery
Seg Message Content Delivered By
Date & Time & Time Method
A 24th Nov, 24th Nov, Power outage due to short circuit in the By SMS phone
2017 2017 main supply
B 24th Nov, 24th Nov, Telephones lines are dead / out By Email EMails
2017 2017
C 24th Nov, 24th Nov, Power generator did not turn on Verbal IT Team
2017 2017
D 24th Nov, 24th Nov, One of the Internet Link down By SMS / SMS / Emails
2017 2017 EMail

Instructions to Participants

 This is a drill test designed to assess existing plans and procedures as a tool to manage a corporate
response.
 The test has been designed the situations to be as realistic as possible. If we have missed the mark,
work through the problem to the best of our ability.

Communications Directory

Name Cell Phone Number

Team members

Vendors

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4 Participants

Test facilitator
Test Facilitator Name
Sunil

Test Assistant

Test Assistant Name

Kiran
Roshan

Simulation Team Guidelines

 Know the test plan and the messages
 Know where the test is going
 Know your resources
 Know your messages
 Follow instructions
 Provide realistic time frames to callers
 Use spontaneous yet realistic messages
 Deliver messages at the stated time
 React convincingly to the message recipient’s comments
 Ensure that key messages are kept active until they have been addressed
 The simulation coordinator monitors messages and keeps the simulation team on track
 Respond to participants’ requests and actions
 Repeat information if asked
 Stay on track with the script and objectives
 Keep the simulation room scribe informed on impromptu stories
 Report issues to the simulation room coordinator
 If a phone is used, answer it with, “May I help you?”

Simulation Room
 The simulation room should be located near the test room
 Have a sufficient number of phones
 Key messages need to be noted for tracking
 The room needs to have adequate room and wall space

On Test Day
 Once the test is underway, stay in your assigned role as much as possible
 Check with the facilitator if you have any questions

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 Test Participants
Test participants must be familiar with the BC plan being tested, and should specifically be named
team members of the BC program. Individuals involved in executing plan sections and procedures
are the following:
Test Participant Name

5 Test Summary

1 Documents Lost – Electronic (in large numbers)

2 Documents Lost – Electronic (specific documents)
3 Email or Network Down
4 Hardware Problems
5 Power Unavailable
6 Software – HR/Finance System Down

1. Documents Lost – Electronic (in large numbers & Specific Documents) – Data folders of a
particular client was lost due to the error of project executive. - Test took place on 24th Nov,
2017. A total of 4 Participants took part in the test. Data was restored from the weekly backups.
Out of 4 participants, 1 responded to the written evaluation & rest provided verbal feedback.
2. Email or Network Down - Due to maintenance activity @ Service provider’s data center, the
email services was down. Test took place on 24th Nov, 2017. A total of 8 Participants took part
in the test. Out of 8 participants, all responded to the written evaluation.
3. Hardware Problems - Failure of Notebook pc – provided an alternate notebook Pc to user along
with the data. Test took place on 24th Nov, 2017. A total of 3 Participants took part in the test.
Out of 3 participants, 1 responded to the written evaluation.

4. Power Unavailable - Power was not available due to a short circuit in the mail supply – The test
took place on 24th Nov, 2017. A total of 8 participants took part in the test. Out of 8 participants,
2 people responded to the written evaluation & 6 people gave verbal feedback.

5. Software – HR/Finance System Down - The Test took place on 24th Nov, 2017. Reinstalled the
Faulty application & system was back to production. A total of 4 participants took part in the
test. Out of 4 Participants, 2 people responded to the written evaluation & others gave verbal
feedback.

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