QUESTIONNAIRE

“A Study of E-Banking Awareness among the Customers in Dombivli(W)”

Researcher Name: Kalpita Anil Bobade.

(This Question And Feedback Will Remain Confidential. It Will Be Used For Data Analysis
Only)

Name: (optional)

Age:

Gender:

City:

Occupation:

Questions:

1) Do You Know The E-Banking?

A) Yes B) No

2)Are You Using E-Banking Services?

A) Yes B) No

3)Which Is the Main Reason for You to Use E-Banking?

A) Better Information

B) Simplification of Process

C) 24 Hour Service

D) Limited Time Available

4) Which Type Of Service Mostly Used By You?

A) Balance and Transaction History Search

B) Online Fund Transfer

C) Shopping

D) Activate Debit Cards and Credit Cards/ATM

5) Do You Think That Is Transaction Through Internet Is Secure?

A) Yes B) No
6) Which Type Of Problem Are You Facing While Using E-Banking Services?

A) More Time Taking In Fund Transfer

B) Slow Speed in Internet

C) Critical Process

7) For The Past How Many Years Are You Using E-Banking Services?

A) One To Two Year

B) Previous Year

C) Recent Times

8) What Benefit You Get By Using E-Banking Services?

A) Time Saving

B) Less Expensive

C) Easy Fund Transfer

D) Easy Processing

9) Do You Think E-Banking Services Is Necessary In Present Scenario?

A) Yes B) No

10) What Is The Frequency Of Transactions In E-Banking?

A) Daily

B) Once per Week

C) Once in a Month

11) What Encourage You To Use More Online Banking Services?

A) Rewards (Fees for Certain Services)

B) Simpler Service

C) Higher Security

D) Free Transactions

12) Are You Satisfied With The Use Of E-Banking ?

A) Yes B) No