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SOCIAL BURDEN AND ATTRIBUTIONS OF HOSTILITY IN PREDICTING

COUNTERPRODUCTIVE WORK BEHAVIOR

Christopher Gallagher

A Thesis

Submitted to the Graduate College of Bowling Green


State University in partial fulfillment of
the requirements for the degree of

MASTER OF ARTS

May 2019

Committee:

Clare Barratt, Advisor

Eric Dubow

Scott Highhouse
© 2018

Christopher M Gallagher

All Rights Reserved


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ABSTRACT

Clare Barratt, Advisor

Although studies support the benefits of increased social interconnectedness between

employees in the workplace, the effects are not necessarily entirely positive. At times, the

demands our coworkers make of us, either explicitly or implicitly, may culminate in dysfunction.

The construct social burden represents these demands and is predictive of dysfunction when

experienced by coworkers. In the present research, I extend this finding by highlighting

individual differences—hostile attribution bias and negative reciprocity beliefs—that increase

the likelihood that social burden leads to counterproductive behaviors. Each of these individual

differences has an intensifying effect when taken separately and when taken jointly (i.e., a three-

way interaction). To conclude, I discuss the implications of these findings and directions for

refining and advancing research regarding social burden.


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Dedicated to the dedicated few.


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TABLE OF CONTENTS

Page

INTRODUCTION ................................................................................................................. 1

Social Burden ............................................................................................................ 1

Social Burden and Counterproductive Work Behavior ............................................. 3

Hypothesis 1................................................................................................... 5

Hypothesis 2................................................................................................... 6

Individual Difference Moderators.............................................................................. 6

Hostile attribution bias ................................................................................... 7

Hypothesis 3....................................................................................... 8

Negative reciprocity ....................................................................................... 8

Hypothesis 4....................................................................................... 9

Hypothesis 5....................................................................................... 10

METHOD .............................................................................................................................. 11

Participants................................................................................................................. 11

Measures .................................................................................................................... 11

Social burden ................................................................................................. 12

CWB .............................................................................................................. 12

HAB ............................................................................................................... 12

NR .................................................................................................................. 13

RESULTS .............................................................................................................................. 14

Tests of Hypotheses ................................................................................................... 15

Hypothesis 1................................................................................................... 15
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Hypothesis 2................................................................................................... 15

Hypothesis 3................................................................................................... 15

Hypothesis 4................................................................................................... 16

Hypothesis 5................................................................................................... 17

DISCUSSION ........................................................................................................................ 19

Limitations and Future Directions ............................................................................. 21

REFERENCES ...................................................................................................................... 23

APPENDIX A. TABLES ....................................................................................................... 29

APPENDIX B. FIGURES ..................................................................................................... 35

APPENDIX C. STRESSOR-EMOTION MODELS OF CWB ............................................ 39

APPENDIX D. MEASURES................................................................................................ 40

APPENDIX E. IRB APPROVAL......................................................................................... 44


Running head: SOCIAL BURDEN, HAB, NR INTERACTION 1

INTRODUCTION

Our colleagues and coworkers, superiors and subordinates, all demand from us a certain

amount of supportive action. Whether this comes from the design of the position (e.g., a highly

interdependent team) or outside of the normal process of work (e.g., simple favors), it is

undeniable that this interconnectedness has some effect on all of the actors involved (i.e., the

helper and the helped; Bowler & Brass, 2006). Moreover, the social workplace likely affects all

levels of organizations: individuals, work groups, departments, and so on. In fact, Bandiera,

Barankay, and Rasul (2009) found that increased social connectedness of managers positively

affected productivity at the individual worker level all the way up to the firm level. This result is

not surprising. We intuit that working more closely—even asking favors or disclosing secrets—

brings us closer together. On average, increasing connectedness may be beneficial, but this good

may not be unalloyed. Although these studies support the notion of the benefit of increased

social contact, their design is sure to obscure the complexities of the social environment. In the

present study, I highlight the complexity of social interaction at work by focusing on a construct

potentially grounded in ambiguity: social burden.

Social Burden

Social connectedness is not only related to increased productivity, but group effectiveness

as well (Oh, Chung, & Labianca, 2004). For example, increased social interaction aids in the

development of social skills via task interdependence (Greenberger & Steinberg, 1981) which

likely has positive effects for future interactions within groups at work. However, some scholars

are starting to demonstrate that not all social interactions are beneficial. Social burden is defined

as “the perceived presence of colleagues’ behaviors that elicit the focal employees’ social

support” (Yang, Liu, Nauta, Caughlin, & Spector, 2016, p. 2). In other words, the experience of
SOCIAL BURDEN, HAB, NR INTERACTION 2

social burden occurs when focal employees (burdenees) are exposed to situations where help is

perceived to be needed. Further, it occurs regardless of the intentions of those creating the

burdensome situation (burdeners), whether burdenees provide support or not, and whether the

support provided was effective. An example of a situation in which social burden could occur is

illustrative. A colleague erupts in a highly emotional display (e.g., crying) after giving a

presentation, but this employee does not direct his or her display at anyone remaining in the

room. Typical social norms suggest that someone help the struggling coworker (Stryker &

Statham, 1985), but social burden may be experienced regardless of whether these norms were

followed (i.e., help provided) or contravened (i.e., no help provided).

Though social burden may have similarities with other organizational or social

constructs, it is conceptually distinct. Unlike other negative social exchanges (e.g., workplace

aggression, incivility), social burden represents behaviors bearing no explicit negativity directed

at the focal employees. For example, although burdeners may be upset, they are not lashing out

at burdenees. Further, whereas other negative social exchanges can only take a negative form,

social burden can take negative, neutral, or positive forms (Basch & Fisher, 2000; Yang et al.,

2016). As a result, the social burden construct may also appear to be a reframing of social

support. While social burden differs from negative social exchange, it also differs from social

support. As illustrated by the emotional outburst example above, helping employees in response

to “social burden scenarios” isn’t required for social burden to have occurred. That is, social

support refers to the provision of the supporting behaviors (e.g., comforting the crying

coworker), whereas social burden refers to only the elicitation of some type of support (e.g., the

coworker having the outburst of emotion)—whether implicit or explicit. This is important


SOCIAL BURDEN, HAB, NR INTERACTION 3

because there are potentially differential antecedents and outcomes for these two related

concepts.

Much like the conceptual foundation of the construct, the measurement of social burden

is of great importance. Yang and colleagues (2016) detailed the creation of a short measure of

social burden. This measure is from the perspective of those being exposed (i.e., burdenee),

much like popular measures of incivility (e.g., Cortina, Magley, Williams, & Langhout, 2001).

The authors found social burden to correlate with several undesirable conditions, such as anxiety,

irritation, turnover intentions, and decreased job satisfaction. Further, social burden added

explanatory power in the prediction of these outcomes when controlling for known correlates of

the outcomes of interest, such as age and tenure. Moreover, social burden predicted behaviors

important to the present study: counterproductive work behavior (CWB), a particularly negative

work outcome.

Social Burden and Counterproductive Work Behavior

Several theoretical models can be used to aid in the understanding of why social burden

may have primarily negative psychological and behavioral outcomes. According to symbolic

interactionist role theory (Stryker & Statham, 1985) employees hold various formal roles at work

(e.g., coworker, subordinate, or supervisor) and different roles come with different sets of

expectations. These role expectations both guide and constrain behavior during social exchanges.

However, employees can also adopt informal roles such as “being a good colleague” (Stryker &

Vryan, 2006). Although the expectations for informal roles may not be as normative as formal

roles, they provide general guidelines to be kind to others and help, within reason, when needed.

This theoretical perspective highlights the pressures to acquiesce to—and the toll that may arise

from resisting—coworkers eliciting support when people adopt he admirable role of being a
SOCIAL BURDEN, HAB, NR INTERACTION 4

good colleague. It is unlikely that identifying with a “good colleague” role would lead directly to

counterproductive behaviors, but the effect of resisting such a role eventually may lead to such

an outcome.

It is through models of resources (e.g., Bakker & Demerouti, 2007; Hobfoll, 1989) that

we find a path from resisting the “good colleague” role to potential dysfunction. According to the

job demands-resources model, some aspects of employees’ jobs can be demanding while others

can serve as resources (Bakker & Demerouti, 2007). A key component to this model is that job

demands deplete employees’ personal resources (e.g., time or energy) which can impair their

ability to carry out essential job tasks. Further, job demands can negatively impact employees’

health. Conservation of resources theory suggests that investing time and energy—types of

resources—is likely to result in strain and negative outcomes, particularly if resources are not

gained disproportionately as a result of the investment (Halbesleben, Neveu, Paustian-

Underdahl, & Westman, 2014). Therefore, social burden can be viewed as a job demand in that

repetitious help requests from others in the workplace can become burdensome, where attending

to them gradually depletes burdenees’ resources. Even when help is not provided, burdenees may

experience negative emotions like guilt or regret. As burdenees’ affective, cognitive, and

physical resources become depleted, they may be unable to regulate their work behavior, such as

those consistent with workplace norms (Baumeister & Vohs, 2007). These resource-based

theoretical perspectives lead from the pressures felt in the symbolic interactions perspective

detailed above into a process whereby those pressures are converted into work-related

dysfunction such as poor performance on job tasks or, importantly to the present study, increased

counterproductive behaviors at work.


SOCIAL BURDEN, HAB, NR INTERACTION 5

A generally, if not universally, accepted definition of counterproductive work behavior

(CWB) is “volitional acts by employees that violate the legitimate interests of, or do harm to an

organization, its members, or its stakeholders” (Marcus, Taylor, Hastings, Sturm, & Weigelt,

2016, p. 204). CWB can be viewed from multiple levels of specificity: a general CWB factor

(Spector, Bauer, & Fox, 2010), person and organization factors (Bennett & Robinson, 2000;

Spector & Fox, 2003), and a multifaceted measure of specific behaviors. Many aspects of CWB

fall within a taxonomy of overall work performance (Campbell & Wiernik, 2015), underscoring

the importance of the construct to organizational researchers.

The preceding describes how elicitations of social support can be stressors to those being

elicited, whether or not support is provided. The stressor-emotion model of CWB (Spector &

Fox, 2005) and similar models that view CWB as arising from exposure to stressors can link the

above explanations to the commission of CWB. In the case of the stressor-emotion model (see

Figure A1 in Appendix A), the external stressor is perceived as a source of stress which gives

rise to negative emotion. The negative emotions then lead to CWB. Applying this model to the

social burden situation, we can see that social burden may lead to the depletion of resources

which may lead to increases in negative emotions and counterproductive behaviors. A revised

version of the stressor-emotion model of CWB that highlights where the present study fits into

the model is presented in Figure A2 in Appendix A. Empirical evidence has supported the link

between personal resource depletion and CWB (Christian & Ellis, 2011); therefore, the following

is proposed:

Hypothesis 1. Social burden is positively related to CWB.

Although Yang and colleagues (2016) did not examine whether social burden was related

to CWB in general, they did test whether social burden was related to CWB targeting people in
SOCIAL BURDEN, HAB, NR INTERACTION 6

the workplace. Following the precedent of the deviant workplace behavior literature, CWB

researchers often divide behaviors under the construct’s umbrella into behaviors directed at

people (CWB-I) and behaviors directed at the organization (CWB-O). Due to the specifically

interpersonal nature of social burden, the authors focus on CWB-I as an outcome. This is an

intuitive link—if a burdenee seeks to remedy or lash out at the source of burden, it would

logically be at the individual burdener and not the broader organization. Therefore, to replicate

Yang and colleagues’ results in a non-nursing sample, the following is proposed:

Hypothesis 2. Social burden has a stronger relation with CWB-I than CWB-O.

Individual Difference Moderators

Ambiguity is a characteristic shared by the social exchanges that fall into both the social

burden construct and those of workplace incivility. Incivility entails violating workplace norms

for mutual respect with an ambiguous intent to harm (Cortina et al., 2001) and is often

exemplified by insulting remarks and social exclusion. Incivility could overlap with social

burden if emotional display rules at work were dictated tightly by norms, though measures of

incivility do not typically consider such unique norms (Cortina et al., 2001; Matthews & Ritter,

2016). Wu, Zhang, Chiu, Kwan, and He (2014) identified two variables that would interact with

incivility in the prediction of deviant workplace behaviors: hostile attribution bias (HAB) and

negative reciprocity beliefs (NR). In this study, both HAB and NR increased the positive relation

between experienced incivility and deviant behaviors at work. Although other individual

differences are potentially important to social burden, HAB and NR are individual difference

variables particularly suited to affect the outcomes of the social burden dynamic due to their

theoretical relevance and unique interplay.


SOCIAL BURDEN, HAB, NR INTERACTION 7

Hostile attribution bias. The way individuals attribute intentions and other

characterizations, when demonstrated in a relatively stable manner, is described as an

attributional style (Douglas, Martinko, Gundlach, & Douglas, 2002). Though the idea that

attributions may be incorrect and be responsible for dysfunction (e.g., fundamental attribution

error; Ross, 1977; Heider, 1958) predates the hostile attribution bias (HAB) construct, HAB is a

less generalized attributional tendency whereby people tend to attribute hostile intentions to

ambiguous situations (Dodge & Frame, 1982). More plainly stated, people high in HAB tend to

believe the worst about others’ actions.

Likely due to maturity effects and relatively pronounced importance in childhood, hostile

attributions in the workplace have not received as much attention as many other individual

differences. However, there is a growing base of evidence for the construct’s importance to

organizational scholars. Spector and Zhou (2014) found that, given a battery of individual

differences, HAB was among only conscientiousness and agreeableness as significant predictors

of the three types of CWB measured. This suggests that HAB may be an overlooked variable in

the CWB area, as conscientiousness and agreeableness have decades of evidence supporting their

use (Ones & Viswesvaran, 2003). Wu and colleagues (2014) found that HAB strengthened the

positive relation between incivility and deviance. Similarly, Hoobler and Brass (2006) found that

supervisors higher in HAB were more likely to respond with abuse toward subordinates than

those low in HAB. These studies suggest that attending to individuals’ attributional tendencies is

important for researchers interested in social dynamics at work. Due to the nature of HAB, it is

particularly important when the social phenomenon is potentially ambiguous, as in the case with

incivility or social burden, leading to the third hypothesis.


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Hypothesis 3. HAB will interact with social burden in the prediction of CWB such that

HAB intensifies (i.e., increases in magnitude) the social burden-CWB relationship.

Negative reciprocity. Reciprocity is a widespread norm in society which states that one

should “return the favor” when presented with benefits (Gouldner, 1960). Individuals who

endorse the return of negative acts in kind are said to hold negative reciprocity beliefs (NR)

(Eisenberger, Lynch, Aselage, & Rohdieck, 2004). Eisenberger et al. went beyond the common

notion of reciprocity by demonstrating that individuals differed on the extent to which they

believe that reciprocity is an idea that pertains to the positive, the negative, or both. This is an

important distinction, as previous work did not distinguish between reciprocity for positive acts

and reciprocity for negative acts, sometimes ignoring the possibility for a negative reciprocity at

all. Eisenberger and colleagues found that high NR in situations of mistreatment predicted

increased anger and behaviors such as ridicule of those who mistreated them, suggesting that NR

beliefs should be taken into consideration by researchers in situations where people may feel

slighted, attacked, or perhaps unduly burdened (2004).

Negative reciprocity beliefs are usually invoked in research on revenge or revenge

motives. In particular, NR has been shown to predict willingness to avenge a wrong (Barclay,

Whiteside, & Aquino, 2014; Garcia, Restubog, & Denson, 2010), though it is often shown as

interacting with other variables. Many organizational studies have used the construct in relation

to negative outcomes such as deviance (e.g., Mitchell & Ambrose, 2007). As long as the social

exchanges viewed by individuals with negative reciprocity beliefs are perceived as negative, they

should be more likely to “seek revenge” or respond in some similarly negative manner

(Eisenberger et al., 2004).


SOCIAL BURDEN, HAB, NR INTERACTION 9

As Yang and colleagues (2016) suggest, the negative effects of social burden may arise

from the accumulation of support-seeking behaviors. That is, any single event of social burden

may not have an adverse effect, but the accumulation of these events is associated with the

undesirable constructs found in the small body of social burden research. When this

accumulation is seen as negative by the burdenee, belief in negative reciprocity becomes relevant

and likely to lead to CWB. This dynamic leads to the fourth hypothesis for the present study.

Hypothesis 4. NR will interact with social burden in the prediction of CWB such that NR

intensifies (i.e., increases in magnitude) the social burden-CWB relationship.

The stressor-emotion model of CWB (Spector & Fox, 2005) can account for the

hypothesized effect of both of the moderators proposed here. First, the event must be perceived

by the individual to be a source of stress, which the model considers to be affected by appraisal

constructs (e.g., HAB). In the case of the proposed study, Hypothesis 3 states that those high in

HAB are more likely to appraise these events as stressors. Later in the model, the experience of

negative emotion following the stressor leads to CWB. It is here that Hypothesis 4 fits, as

negative reciprocity beliefs cause people to take action following negative events. As an

extension of finding CWB linked directly to social burden, the inclusion of these two individual

difference moderators of the social burden-CWB relation constitutes an important contribution of

the proposed research.

Wu et al. (2004) uncovered a significant three-way interaction with HAB, NR, and

incivility in the prediction of deviance. Similarly, there is potential for interplay between these

variables (i.e., HAB and NR) in predicting CWB from social burden in the present study. Indeed,

HAB becomes essential to a hypothetical series of events culminating in lashing out with

counterproductive behaviors. Thinking back to the example of an employee having an emotional


SOCIAL BURDEN, HAB, NR INTERACTION 10

outburst after a presentation, we can expect that, of the coworkers remaining in the room to

witness, employees higher in HAB will be likelier to view the outburst as a negative act directed

at others. Without this attribution, the belief in NR has less influence on subsequent behaviors.

By definition, people who are high in HAB are involved in more of these self-perceived negative

events, and those high in HAB who are also high in NR could then be expected to be motivated

to respond with counterproductive behaviors beyond those high on only one of these two

variables.

Hypothesis 5. There will be a three-way interaction between HAB, NR, and social burden

in prediction of CWB, such that those highest in HAB and NR will demonstrate the highest

social burden-CWB relationship.


SOCIAL BURDEN, HAB, NR INTERACTION 11

METHOD

Participants

Participants were recruited via Amazon’s Mechanical Turk (MTurk) service and were

required to work at least 20 hours per week in the United States, not including their MTurk work.

Participants were directed to a Qualtrics survey including an item to screen out participants who

use MTurk for a major portion of their income and three attention-check items to protect against

inattentive responding (Thomas & Clifford, 2017).

The power to detect interactions, particularly three-way interactions, in moderated

regression is concerning. Although many factors that can be difficult to plan for can affect the

power to detect a true effect in moderated regression (e.g., violation of assumptions or reliability

of predictors; Aguinis, Beaty, Boik, & Pierce, 2005), it is possible to broadly estimate the

necessary sample size given an estimated effect size and characteristics of the regression model.

I estimated the sample size necessary to find an effect given effect size of f2 = .01 and f2 = .02,

where f2 = .02 reflects a small effect size as defined by Cohen (1988) and 80% power. This

analysis suggested sample size range of 234 to 459 participants.

Given these considerations, an initial pool of 525 participants completed the survey, of

which 491 remained after screening out participants who incorrectly responded to 2 out of 3

attention-check items. The participants used in all analyses (N = 491) were 81% White, 7%

Black, 7% Asian, and 5% other or multiple ethnicities. The average age of the sample was 37

years, ranging from 18 to 69 with a standard deviation of 11 years, and 60% female.

Measures

The items and instructions for all measures can be found in Appendix B.
SOCIAL BURDEN, HAB, NR INTERACTION 12

Social burden. This measure presents situations—colleague or supervisor behaviors—

and asks participants to rate the frequency with which they experienced these over the past

month. The measure contains 4 items of response range 1 to 5, including “Acted emotionally

upset in my presence (not towards me)” (Yang et al., 2016).

CWB. Measures of “overall CWB” are used to assess general counterproductive

behaviors, often combining items from multiple dimensions to yield the overall CWB scores. I

used the Spector and colleagues (2006) multidimensional, 32-item measure of CWB, ultimately

split between the organizationally focused and individually focused items. An example of a

CWB-I scale item is “Blamed someone at work for an error you made,” and a CWB-O item is

“Purposely dirtied or littered your place of work.” This measure asks for a frequency with which

one has engaged in each behavior in the last month, scaled 1 to 5.

HAB. Although the traditional questionnaire method of measuring HAB involves

vignettes, the burden on organizational researchers’ participants creates the need for a more

abbreviated way of measuring HAB. In order to test the relative viability of measuring HAB in

the traditional manner by organizational researchers, I used the 7-item Workplace Hostile

Attributions Scale (WHAS; Bal & O’Brien, 2010). An example item from this measure is “If

coworkers ignore me, it is because they are being rude.” The response format for this scale is

agree-disagree, with response options ranging from 1 to 6.

An important goal of the present research is to measure HAB with a vignette-style

instrument such as those used by researchers in developmental and criminal psychology areas,

yet developed for the average person. To this end, I used the ambiguous-intentionality items

created by Tremblay and Belchevski (2004), which contain seven scenarios such as “You go to

your work and you are in a bad mood. As you walk in the office, a coworker teases you about
SOCIAL BURDEN, HAB, NR INTERACTION 13

something that you are wearing.” (p. 423). After reading each scenario, participants rate how

intentional and hostile each scenario is on a scale from 1 to 10. The items relating to hostility are

averaged to form the HAB score.

NR. The shortened NR scale contains seven items, such as “If a person despises you, you

should despise them” (Eisenberger et al., 2004). This scale has response options ranging from 1

to 7.
SOCIAL BURDEN, HAB, NR INTERACTION 14

RESULTS

The descriptive statistics for the seven variables included in this study can be found in

Table 1. Pearson correlations between all variables can be found in Table 2. Along the diagonal

of Table 2 are Cronbach’s alphas for each variable.

Data were collected using both the vignette-style and Likert-style HAB instruments to

compare the relative strengths and weaknesses of these approaches in an organizational context.

The question of which measure is most appropriate or superior is often subjective and context

dependent. One way to answer that question is to examine whether the measures create different

results in statistical analyses with other constructs. Another is to compare the measurement

properties of both scales. Taken together, this evidence can offer some guidance as to the most

appropriate measure for the purpose.

To begin comparing the WHAS with the vignette-based measure of HAB, I examined the

internal consistency of each measure. The WHAS is considerably more internally consistent than

the vignettes (i.e., Cronbach’s alphas .71 versus .85, respectively). Relatedly, both measures

present a similar pattern of item-total correlations, i.e., no items problematically low in their

discrimination, but the WHAS items have generally higher item-total correlations (see Table 3).

Another way to assess the appropriateness of measures, particularly in established measures of

the same item quantity, is to examine the variance extracted via factor analysis (Henson &

Roberts, 2006). The two measures load as expected, likely due to contextual (i.e., work-specific

vs. life-general) and format (i.e., vignette vs. agreement) factors, on two separate factors which

are correlated at .41. The WHAS accounts for, after rotation, more variance explained in the

indicators than the vignettes (3.70 versus 2.65, respective sum of squared loadings, see Table 3).

The convergence of all this evidence, and the absence of evidence to the contrary, strongly
SOCIAL BURDEN, HAB, NR INTERACTION 15

suggests that the WHAS is the most appropriate measure for the current study. All analyses

going forward will use the WHAS measure of HAB.

Tests of Hypotheses

Hypothesis 1. With the intention of replicating the findings of the Yang et al. (2016)

article, I hypothesized a positive relationship between social burden and CWB. Indeed, the

correlation between the two variables was significant and positive: r(489) = .41, p < .001. Thus,

the first hypothesis was supported.

Hypothesis 2. Next, I posited that, due to the interpersonal nature of both social burden

and individually focused CWB, social burden and CWB-I would be more strongly related than

social burden with CWB-O. Referencing the correlation table, at two digits the correlations are

equivalent (i.e., r = .40) suggesting that there is no support for this hypothesis. A more robust

test of this hypothesis is Williams’s Test of dependent correlations that share one variable

(Steiger, 1980). As suggested by a glance, this test also fails to support the hypothesis: t(487) =

0.06, p = .52. Thus, Hypothesis 2 was not supported. Given the apparent unity between CWB-I

and CWB-O in the current sample, and in order to retain information from both dimensions,

CWB will be measured as an overall construct for the remainder of the study unless otherwise

noted.

Hypothesis 3. The third hypothesis states that HAB will interact with social burden in the

prediction of CWB such that the social burden-CWB relation will be stronger when HAB is high.

In order to test this, moderated multiple regression was used with consideration to suggestions

made by Cortina (1993). This consists of including a squared term for each interacting variable.

For example, a regression with predictors X, Z, and their interaction term XZ, should

additionally include X2 and Z2 to ensure that the results of the test of interaction terms is not due
SOCIAL BURDEN, HAB, NR INTERACTION 16

to variance shared with the non-linear (i.e., quadratic) term, which is particularly important as

predictors becoming increasingly correlated (Cortina, 1993). The interaction term’s inclusion in

the final step of the regression offers a significance test for the interaction, and the interaction

can be probed visually for greater understanding via margin plots.

Hypothesis 3 was supported using the above analytic strategy. Specifically, although the

quadratic terms accounted for significant variance explained beyond the lower-order variables

(ΔR2 = 0.015, F[2, 486] = 5.35, p = .005), the HAB by social burden interaction term also

accounted for significant additional variance (ΔR2 = 0.061, F[1, 485] = 47.84, p ≤ .001) beyond

both the nonlinear effects and main effects. The entire regression results can be found in Table 4.

To better understand how the two variables interact in the prediction of CWB, I plotted the

interaction in the original metric of the scales (see Figure 1) at low, average, and high levels of

HAB. Average and high HAB, represented by the mean and one standard deviation above the

mean, demonstrate a progressively stronger impact on predicted CWB via social burden, further

supporting the hypothesis. As a final note, the y-axis—representing CWB—of all interaction

plots should be taken into consideration. The plots are scaled to focus on simple slopes and not

prediction across the possible range of CWB. Indeed, the range of CWB is very low, as self-

reported CWB has a very low base rate.

Hypothesis 4. Using the same analytic process described for Hypothesis 3, I tested the

hypothesis that negative reciprocity interacts with social burden in the prediction of CWB such

that the social burden-CWB relation is stronger when negative reciprocity is higher. Although

the nonlinear terms accounted for significant variance in the preceding hypothesis, they did not

do so in the test of this hypothesis (ΔR2 = 0.01, F(2, 486) = 2.46, p = .086). As in Hypothesis 3,

the interaction term explained significant additional variance beyond the lower-order and
SOCIAL BURDEN, HAB, NR INTERACTION 17

nonlinear effects (ΔR2 = 0.056, F(1, 485) = 41.05, p ≤ .001). The entire regression result can be

found in Table 5. Like for the previous hypothesis, I plotted the interaction to better understand

its effects (see Figure 2) at the low, average, and high NR. From the plot, we can see that the

highest NR scores have the greatest relation between social burden and CWB. This lends further

support to Hypothesis 4.

Hypothesis 5. Supporting and explaining hypotheses of three-predictor interactions can

be troublesome. Between the compounding of measurement error, and the rarity of extreme

scorers on three combined variables, the statistical power to find a three-way interaction is

severely diminished (McClelland & Judd, 1993). Explaining a three-way interaction once

determined is yet another difficulty. Commonly, a three-way interaction is interpreted as the

relation of a predictor and outcome depending jointly on the level of two other predictors. For

the present study, I predicted that the social burden-CWB relation would depend on HAB and

NR jointly. Further, I predicted that those high in HAB and NR would demonstrate the largest

social burden-CWB relationship.

To test whether the three-way interaction was significant, the suggestion to include

quadratic terms to control for potential nonlinear effects sharing variance with the interaction

terms (Cortina, 1993) was discarded as the inclusion made no appreciable difference at the two-

way interaction level. This has the benefit of simplifying interpretations of the results of the

regression. Otherwise, the hierarchical procedure was retained, and the results of the

regression(s) can be found in Table 6. The final step in the hierarchical regression supported the

hypothesis that the three-way interaction was significant (ΔR2 = 0.016, F[1, 483] = 13.73, p <

.001). Because three-way interactions can be difficult to understand, I present two graphs that

offer complementary perspectives. The first, Figure 3, captures the progressive slopes involved
SOCIAL BURDEN, HAB, NR INTERACTION 18

in the social burden-by-HAB across a range of NR values. In this graph, wee see that each

variable is jointly important in predicting CWB.

Figure 4 plots these slopes in combinations and aids in understanding the test of

Hypothesis 5. To test the hypothesis that the greatest social burden-CWB relationship would be

found in those with both high HAB and high NR scores, a test of the difference between slopes is

necessary (Dawson & Richter, 2006). Specifically, this requires three tests: test 1, a test of

difference between slopes of high HAB-high NR (i.e., slope 1 in Figure 4) and high HAB-low

NR (i.e., slope 2 in Figure 4; t[483] = 3.73, p < .001), test 2 between high HAB-high NR and

low HAB-high NR (i.e., slopes 1 and 3; t[483] = 6.40, p < .001) and test 3 between high HAB-

high NR and low HAB-low NR (i.e., slopes 1 and 4; t[483] = 6.40, p < .001). The results of these

tests fully support Hypothesis 5.


SOCIAL BURDEN, HAB, NR INTERACTION 19

DISCUSSION

With increased social interactions, an increasing number of ambiguous social situations

are likely to arise. Potentially ambiguous social situations such as those captured by the social

burden construct may have a negative impact per se, but coupled with a dysfunctional attribution

tendency (e.g., HAB), the outcomes are more detrimental. The level of evidence presented here

may not be strong enough to warrant organizational interventions, but it does shed light on

complexities of the organizational social environment that could lead managers or human

resources professionals to pay attention to what employees are asking of one another.

Four out of the present study’s five hypotheses for the current study were supported.

Hypothesis 1 added to existing evidence that social burden is related to CWB by replicating the

results of the original (Yang et al., 2016) study in a broader sample. I was not, however, able to

demonstrate that the statistical effect of social burden on CWB is greater for CWB toward people

than CWB toward the organization. This may be due to the measure of CWB having nearly

unified dimensions, or it could be for a more behaviorally oriented explanation. This question is

beyond the scope of this study.

Hypotheses 3-5 tested the significance of two individual difference variables in the

prediction of CWB via social burden, considered both apart and jointly. Testing these hypotheses

apart, which would be standard if only NR or HAB were proposed as significant constructs, as

well as together in a full factorial three-way interaction, allows for two important

demonstrations. First, considering the constructs separately allowed for the inclusion of quadratic

terms without further straining the power of a full regression including a three-way interaction

terms and three quadratic terms. These quadratic terms demonstrate that the significant

explanatory power of the interactions is not due to variance shared with quadratic terms, a worry
SOCIAL BURDEN, HAB, NR INTERACTION 20

for predictors that are relatively highly correlated (Cortina, 1993). Moreover, it illustrates the

importance of testing three-way interactions despite the difficulty of uncovering them. Had

researchers only tested the HAB and NR as interactions separately their effect on the social

burden-CWB relation would have looked highly similar. This similarity is diminished when

considered in the fully factorial regression.

The full factorial regression including the three-way interaction demonstrates that the

relation between social burden and CWB was impacted by the joint relation between HAB and

NR (Hypothesis 5). Though the three-way interaction term was significant, a more detailed

examination of the resulting slopes was more informative. First, a visual inspection of the slopes

can be found in Figure 3. The slopes that stand out from the others are those for high HAB-high

NR (slope 1) and high HAB-low NR (slope 2). These slopes appear associated with considerably

more CWB in conditions of high social burden, though not in conditions of low social burden.

This is consistent with the idea that attributions of hostility to ambiguous social situations, or

people therein, are of primary importance to the detrimental outcomes of social burden. A more

rigorous test of these slopes suggests that this conclusion is hastily drawn. That is, the high

HAB-low NR slope, while visually striking, does not differ from the others statistically. This

suggests that while social burden and HAB may be the most important (i.e., impart the greatest

statistical effect) constructs at play here, NR beliefs should also be considered when CWB is an

outcome of interest, particularly when it is likely that social interactions will be interpreted

negatively. It should be noted that the slope difference test used (Dawson & Richter, 2006) may

exhibit reduced power when certain factors (e.g., data distribution or effect size of slopes) are

sub-optimal, as may be the case with the present data. As such, conclusions offered by the more-
SOCIAL BURDEN, HAB, NR INTERACTION 21

rigorous hypothesis testing may not be viewed as absolutely superior to visual inspection of the

margins plot of the three-way interaction.

A further contribution of this study lies in the analysis of simultaneously measured HAB

instruments. The measurement of HAB in the literature from which it arises (i.e., childhood

development) entails several procedures, most dominantly the use of vignettes (De Castro,

Veerman, Koops, & Monshouwer, 2002). In organizational research, however, there is no such

dominant paradigm. As such, I aimed to assess the measurement qualities of a workplace-

contextualized measure of hostile attributions along with a vignette-based measure. The

psychometric properties of the vignette measure were inferior to the WHAS (Bal & O’Brien,

2010). This may be due to the stability of Likert-based measures versus vignettes as a result of an

increased reading demand, or it may be due to a lack of well-established vignettes created for

adult populations. Whatever the reasons, the results suggest that at least the WHAS is viable in

organizational research featuring HAB.

Limitations and Future Directions

Despite the contributions of the present study, some limitations must be recognized. First,

the study used a cross-sectional design which means that no causal inference nor an establishing

of temporal order is appropriate. Next, the correlations between constructs, as seen in Table 2,

are all positive and nearly all significant. It is possible that an acquiescence response style has

inflated the relations between observed variables (Weijters, Geuens, & Schillewaert, 2010).

In the face of such limitations, there are many interesting questions raised by the results

of this study, and these questions should be met with future research. First, the construct space

and measurement of social burden should be clarified and refined. The items that form the social

burden measure are winnowed from a larger measure of negative social interactions—hence the
SOCIAL BURDEN, HAB, NR INTERACTION 22

name social burden. Future research should expand the items to reflect the construct’s definition,

which includes no valence. That is, items should not come from a pool of negative, or for that

matter positive, interactions. Items should be added to the pool based on their consonance with

the social burden definition. Next, as suggested by Figure A2, emotional responses to ambiguous

social burden events may play an influential role in the negative outcomes of social burden. A

process model of emotional response before and after social burden events using event sampling

could be tested to determine the temporal precedence, increasing the quality of evidence beyond

purely cross-sectional data. Additionally, due to the ambiguity inherent to some social burden

scenarios, future studies should include theoretically supported positive outcomes to social

burden. Finally, due to the conceptual proximity to social support (i.e., social support is likely to

occur following elicitation of support), one might question whether the negative effects of social

burden are mitigated or exacerbated when coworkers acquiesce to elicitations of the support.

That is, does actually providing support after episodes of burden make the outcomes worse,

better, or have no effect?

The findings related to the concept of social burden throw into question whether

increased social interconnectedness is absolutely positive for the workplace and members

thereof. These social environments are complex and relatively poorly understood. This study

found that increases in a certain type of social interaction, a type that is not necessarily

pernicious on its face, was related to increases in deviant behavior which was exacerbated by

employees’ tendencies to appraise social interactions in a negative light. This is but one

demonstration of the complexity of the social environment of the workplace, and the unexpected

results that may arise.


SOCIAL BURDEN, HAB, NR INTERACTION 23

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SOCIAL BURDEN, HAB, NR INTERACTION 29

APPENDIX A: TABLES

Table 1

Descriptive Statistics of Scale Averages


Measure M SD Min Max

Social Burden 2.15 0.82 1.00 5.00

V-HAB 3.77 1.95 1.00 9.83

WHAS 2.39 1.00 1.00 6.00

NR 2.75 1.31 1.00 6.86

CWB 1.35 0.56 1.00 3.74

CWB-I 1.32 0.57 1.00 3.71

CWB-O 1.39 0.56 1.00 3.80


Note. N = 491. WHAS = Workplace Hostile Attributions Scale; NR = Negative
Reciprocity; V-HAB = HAB vignettes measure; CWB = counterproductive work
behavior; CWB-I = CWB toward individuals; CWB-O = CWB toward the organization.
SOCIAL BURDEN, HAB, NR INTERACTION 30

Table 2

Pearson Correlations and (Cronbach’s alphas) on Diagonal


Measure 1 2 3 4 5 6 7

1. Social Burden (.77)

2. WHAS .38*** (.85)

3. NR .17*** .41*** (.94)

4. CWB .41*** .49*** .36*** (.97)

5. CWB-I .40*** .48*** .37*** .98*** (.96)

6. CWB-O .40*** .47*** .33*** .98*** .98*** (.94)

7. V-HAB .08 .33*** .27*** .19*** .20*** .17*** (.71)

Note. N = 490. WHAS = Workplace Hostile Attributions Scale; Neg Rec = Negative Reciprocity; CWB =
counterproductive work behavior; CWB-I = CWB toward individuals; CWB-O = CWB toward the
organization; V-HAB = HAB vignettes measure. Cronbach’s alpha on diagonal.
* p < .05. ** p < .01. *** p < .001.
SOCIAL BURDEN, HAB, NR INTERACTION 31

Table 3

Item-total Correlations, Pattern Matrix via combined Factor Analysis for HAB
measures
Items ITC F1 F2

V-HAB1 .39 0.52

V-HAB2 .52 0.67

V-HAB3 .41 0.48

V-HAB4 .58 0.68

V-HAB5 .44 0.51

V-HAB6 .42 0.50

V-HAB7 .41 0.39

WHAS1 .47 0.51

WHAS2 .64 0.67

WHAS3 .68 0.73

WHAS4 .68 0.74

WHAS5 .60 0.67

WHAS6 .69 0.76

WHAS7 .61 0.71


Note. N = 491. Principal Axis Factoring with Promax rotation. Factor loadings < .2 are
suppressed. Factor 1-Factor 2 correlation = .413. ITC = item-total correlations of
scales individually; V-HAB = Vignette HAB measure; WHAS = Workplace Hostile
Attributions Scale.
SOCIAL BURDEN, HAB, NR INTERACTION 32

Table 4

Hierarchical Moderated Regression Predicting CWB from Social Burden, HAB, and the
Interaction of Social Burden with HAB
Predicting CWB
Model Predictors B SE t F

Step 1
(intercept) 1.35 0.02 64.1** 102.8** R2
SB 0.14 0.02 6.49** 0.30
HAB 0.21 0.02 9.38**
Step 2
(intercept) 1.27 0.03 40.84** 55.0** R2
SB 0.13 0.02 5.33** 0.31
HAB 0.19 0.02 7.76**
HAB2 0.04 0.02 2.50* (ΔR2)
SB2 0.03 0.02 1.84 0.01**
Step 3
(intercept) 1.31 0.03 43.3** 57.8** R2
SB 0.14 0.02 5.87** 0.37
HAB 0.20 0.02 8.24**
SB2 0.00 0.02 -1.01 (ΔR2)
HAB2 -0.02 0.02 0.25 0.06**
SB*HAB 0.16 0.02 6.92**

Note. N = 491., steps df 1: (2, 488) 2: (2, 466), 3: (2, 485). SB = Social burden; NR = Hostile
attribution bias.
* = p < .05; ** = p < .01
SOCIAL BURDEN, HAB, NR INTERACTION 33

Table 5

Hierarchical Moderated Regression Predicting CWB from Social Burden, NR, and the
Interaction of Social Burden with NR
Predicting CWB
Model Predictors B SE t F

Step 1
(intercept) 1.35 0.02 62.3** 82.65** R2
SB 0.20 0.02 6.49** 0.25
NR 0.16 0.02 9.38**
Step 2
(intercept) 1.31 0.02 39.54** 42.81** R2
SB 0.18 0.02 7.29** 0.26
NR 0.17 0.02 6.89**
NR2 0.00 0.02 0.20 (ΔR2)
SB2 0.04 0.02 2.17* 0.01
Step 3
(intercept) 1.31 0.03 45.28** 45.28** R2
SB 0.19 0.02 7.95** 0.32
NR 0.16 0.02 7.10**
NR2 -0.00 0.02 -0.07 (ΔR2)
SB2 0.03 0.02 1.46 0.06**
SB*NR 0.13 0.02 6.41**

Note. N = 491. Steps df 1: (2, 488) 2: (2, 486), 3: (2, 485). SB = Social burden; NR =
negative reciprocity.
* = p < .05; ** = p < .01
SOCIAL BURDEN, HAB, NR INTERACTION 34

Table 6

Hierarchical Moderated Regression Predicting CWB from Social Burden, HAB, NR, all Two-
way Interactions, and a Three-way Interaction of all Predictors
Predicting CWB
Model Predictors B SE t F

Step 1
(intercept) 1.35 0.02 65.4** 77.93** R2
SB 0.15 0.02 6.52** 0.32
HAB 0.17 0.02 7.17**
NR 0.10 0.02 4.49
Step 2
(intercept) 1.28 0.02 58.83** 55.68** R2
SB 0.13 0.02 6.24** 0.41
HAB 0.15 0.02 6.37**
NR 0.09 0.02 4.36** (ΔR2)
HAB*SB 0.11 0.02 5.16** 0.08**
NR*SB 0.04 0.02 1.87
HAB*NR 0.05 0.02 2.16*
Step 3
(intercept) 1.28 0.02 59.41** 45.28** R2
SB 0.10 0.02 4.53** 0.42
HAB 0.15 0.02 6.35**
NR -0.00 0.02 2.71** (ΔR2)
HAB*SB 0.10 0.02 4.77** 0.02**
NR*SB 0.04 0.02 1.56
HAB*NR 0.04 0.02 1.96*
HAB*NR*SB 0.07 0.02 3.71**

Note. N = 491, steps df 1: (3, 487) 2: (3, 484), 3: (1, 483). SB = Social burden; HAB = hostile
attribution bias; NR = negative reciprocity.
* = p < .05; ** = p < .01
SOCIAL BURDEN, HAB, NR INTERACTION 35

APPENDIX B. FIGURES

Figure 1. Interaction of social burden with HAB in prediction of CWB.


CWB = counterproductive work behavior; HAB = hostile attribution bias.
SOCIAL BURDEN, HAB, NR INTERACTION 36

Figure 2. Interaction of social burden with NR in prediction of CWB.


CWB = counterproductive work behavior; NR = negative reciprocity.
SOCIAL BURDEN, HAB, NR INTERACTION 37

Figure 3. Interaction of Social Burden, HAB, and NR in predicting CWB.


CWB = counterproductive work behavior; HAB = hostile attribution bias; NR = negative
reciprocity.
SOCIAL BURDEN, HAB, NR INTERACTION 38

2.4

2.2
(1) H HAB, H NR
2
Predicted CWB

(2) H HAB, L NR
1.8
(3) L HAB, H NR
1.6
(4) L HAB, L NR
1.4

1.2

1
Low Social Burden High Social Burden

Figure 4. Interaction of Social Burden, HAB, and NR in the prediction CWB, as Visualized for
Slope Difference Test.
L = - 1 SD, H = +1 SD. CWB = counterproductive work behavior; SB = social burden; HAB =
hostile attribution bias; NR = negative reciprocity.
SOCIAL BURDEN, HAB, NR INTERACTION 39

APPENDIX C. STRESSOR-EMOTION MODELS OF CWB

Perceived
Control

Environmental Perceived Negative


CWB
Stressor Stressor Emotion

Individual
Appraisal
Differences

Figure A1. General Stressor-emotion model of CWB, adapted from Spector & Fox (2005).

Perceived as Negative
Social Burden CWB
stressor Emotion

Hostile Negative
NR*HAB
Attribution Bias Reciprocity
Interaction
beliefs
Figure A2. Stressor-emotion model of CWB Spector & Fox (2005) adapted to incorporate and
highlight (using bold font) constructs specifically included in hypotheses tested in the present
study.
SOCIAL BURDEN, HAB, NR INTERACTION 40

APPENDIX D. MEASURES

Social Burden

Our colleagues (co-workers or supervisors) engage in many behaviors in the workplace. Please

indicate how often your colleagues have engaged in each behavior in the previous 30 days or so.

1. Acted emotionally upset in my presence (not towards me)

2. Wanted me to take care of their work responsibilities

3. Asked me to do something for them in the middle of my work

4. Lost their temper in my presence (not towards me)

Counterproductive Work Behavior (CWB-32)

How often have you done each of the following things on your present job over the past month?

1. Purposely wasted your employer’s materials/supplies

2. Purposely did your work incorrectly

3. Came to work late without permission

4. Stayed home from work and said you were sick when you weren’t

5. Purposely damaged a piece of equipment or property

6. Purposely dirtied or littered your place of work

7. Stolen something belonging to your employer

8. Started or continued a damaging or harmful rumor at work

9. Been nasty or rude to a client or customer

10. Purposely worked slowly when things needed to get done

11. Taken a longer break than you were allowed to take

12. Purposely failed to follow instructions

13. Left work earlier than you were allowed to


SOCIAL BURDEN, HAB, NR INTERACTION 41

14. Insulted someone about their job performance

15. Made fun of someone’s personal life

16. Took supplies or tools home without permission

17. Put in to be paid for more hours than you worked

18. Took money from your employer without permission

19. Ignored someone at work

20. Blamed someone at work for error you made

21. Started an argument with someone at work

22. Stole something belonging to someone at work

23. Verbally abused someone at work

24. Made an obscene gesture (the finger) to someone at work

25. Threatened someone at work with violence

26. Threatened someone at work, but not physically

27. Said something obscene to someone at work to make them feel bad

28. Did something to make someone at work look bad

29. Played a mean prank to embarrass someone at work

30. Looked at someone at work’s private mail/property without permission

31. Hit or pushed someone at work

32. Insulted or made fun of someone at work

Negative Reciprocity

Please indicate to what extent you agree or disagree with the following statements.

1. If someone dislikes you, you should dislike them.

2. If a person despises you, you should despise them.


SOCIAL BURDEN, HAB, NR INTERACTION 42

3. If someone says something nasty to you, you should say something nasty back.

4. If a person wants to be your enemy, you should treat them like an enemy.

5. If someone treats me badly, I feel I should treat them even worse.

6. If someone treats you badly, you should treat that person badly in return.

7. You should not give help to those who treat you badly.

Hostile Attribution Bias (WHAS-7)

Indicate how much you agree or disagree with these workplace statements.

1. When coworkers leave me out of social events, it is to hurt my feelings.

2. If coworkers do not appreciate me enough, it is because they are self-centered.

3. If coworkers work slowly on a task I assigned them, it is because they don’t like me.

4. If people are laughing at work, I think they are laughing at me.

5. If coworkers ignore me, it is because they are being rude.

6. Coworkers deliberately make my job more difficult.

7. When my things are missing, they have probably been stolen.

Hostile Attribution Bias (Vignettes)

First you will be asked to rate how sure you are that the actions of the other person in each

scenario were intentional acts (as opposed to accidental). You will rate this on a scale of 1 to 6

where 1 = I am not at all sure the action was intentional, and 6 = I am very sure the action

was intentional.

Then you will rate how sure you are that these actions were hostile (intended to bring some harm

or discomfort to you, as opposed to harmless). Again, you will rate this on a scale from 1 to 6

where 1 = I am not at all sure the action was hostile, and 6 = I am very sure the action

was hostile.
SOCIAL BURDEN, HAB, NR INTERACTION 43

1. You are carrying a heavy load of groceries up to a check-out line at the grocery store

and just as you are about to enter in line, someone cuts in front of you. You end up

dropping some things on the floor.

2. You and your friends have been waiting in line for over half an hour to get into a bar.

You are to be the next ones to get in but two guys who appear to be very intoxicated

cut the line in front of you.

3. You are having a discussion with a couple of co-workers. You disagree with them

and express your opinion. One of the male co-workers tells you that you are not

making any sense.

4. You are at a large party and you are introduced to several people you don’t know.

One guy starts talking to you and tells you something that you find insulting.

5. You are at a party with your boyfriend/girlfriend/partner and you go get some drinks

for both of you. When you return you see a woman who appears to be somewhat

intoxicated place her arm around your date. Your date looks quite upset and turns

away from the woman but the woman does not leave.

6. You go to your work and you are in a bad mood. As you walk in the office, a

coworker teases you about something that you are wearing.

7. You are at a local dance club. While you are dancing, a male stranger bumps into you

very roughly.
SOCIAL BURDEN, HAB, NR INTERACTION 44

APPENDIX E. IRB APPROVAL

DATE: June 6, 2017

TO: Christopher Gallagher


FROM: Bowling Green State University Institutional Review Board

PROJECT TITLE: [909261-4] Lean on Me: mTurk


collection SUBMISSION TYPE: Revision

ACTION: DETERMINATION OF EXEMPT STATUS


DECISION DATE: June 6, 2017

REVIEW CATEGORY: Exemption category # 2

Thank you for your submission of Revision materials for this project. This project is still exempt from IRB
review according to federal regulations AND that the proposed research has met the principles outlined
in the Belmont Report. You may now begin the research activities.

If you have any questions, please contact the Office of Research Compliance at 419-372-7716 or
orc@bgsu.edu. Please include your project title and reference number in all correspondence with this
committee.

This letter has been electronically signed in accordance with all applicable regulations, and a copy is retained within Bowling Green State
University Institutional Review Board's records.

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