Professional Documents
Culture Documents
SUBMITTED TO
Dr. AMIT NAGPAL
SUBMITTED BY
ANVESHA TYAGI
19009
FC
2019-21
1
ACKNOWLEDGEMENT
I thank Dr. Amit Nagpal who provided insight and expertise that greatly guided.
I would also like to show gratitude to the New Delhi Institute of Management
for giving us the platform to conduct our research, although any errors are our
own and should not tarnish the reputations of these esteemed persons.
Anvesha Tyagi
2
INTRODUCTION
Fintech is the integration of technology and financial services. The term is quite
broad, and includes several technologies that are wildly different from one
another.
The fintech landscape includes big tech companies and established financial
institutions, as well as the trailblazing young start-ups that are challenging the
dominance of both. One big thing that connects them all is a willingness to
overhaul traditional systems and processes and make things cheaper, faster and
more efficient. Many will use artificial intelligence and machine learning to
help hone in on customer needs with laser focus.
In the banking arena, the fintech revolution is well underway. Many new
technologies (like spend trackers, contactless payment and digital wallets) have
become such a big part of our daily routines that it would be difficult to imagine
life without them. Here are just a few that have emerged in recent years.
Examples of fintech
Budgeting apps: Gone are the days when you had to pore over a spreadsheet
and painstakingly log your income and expenses for the month. Now you can
rely on one of several budgeting apps out there to do the task for you.
3
Open banking: It gives people greater access to their financial data (think
transaction records, repayment history, and credit card habits), rather than
leaving it up to the big banks to hoard for themselves. The goal is to help
Australians’ make better decisions when it comes to their money, eliminate
some of the obstacles involved in switching banks, and lower the hurdles new
entrants face when entering the banking space.
Robo advisers: If the fees charged by a traditional investment advisor are a bit
too steep, you might want to consider using a robo advisor. These are systems
that rely on algorithms to make investment decisions, often at a much more
successful rate than humans.
Others, Online Investing App, are mobile versions of existing share trading
platforms, and allow people to monitor the share market and jump on
opportunities no matter what time of day.
According to PwC, “global investments in fintech have more than tripled since
2014 to over $12 billion” with no signs of slowing down. The funding
4
combined with industry pressure will advance tech adoption more rapidly than
in previous years.
There are 8 emerging trends that has helped lots of companies save money and
emerge as leaders in their own fields
5
A decrease in risk from loan defaults through the use of alternative
credit decisioning models (ACD) that use ML.
Smarter risk management that uses predictive and proactive models
instead of reactive processes.
An increase in operational improvements resulting from data
collection and analysis.
Better customer experience through the adoption of virtual customer
assistants (VCA).
4. Mobile Payment Options Go Mainstream: Fintech trend covers a range
of payment options, including virtual currency and block chain. These
technologies are called “Internet of Payments,” and all of these choices
change how consumers view mobile banking and fund transfers.
In the US, consumers feel comfortable with wallet-less options and
rally behind big players, like Google and Apple.
On a global scale, access to payment options allows a greater number
of people to interact with companies and complete everyday
transactions without a traditional bank account.
Payment options use blockchain technologies to verify identities for
greater financial inclusion.
5. New Benefits from Cryptocurrency And Blockchain Innovations: The
financial services industry currently spends $1.7 billion each year on
blockchain technology.” Blockchain investments aren’t expected to slow.
Data from PWC shows, “77% of officials in top management positions
expect to adopt blockchain as part of a production system or process by
2020.”
In fact, we see more blockchain-based fundraising for start-ups in the
financial industry and increased use of crypto technologies across sectors.
With a move towards Blockchain as a Service (BaaS), both institutions
and consumers will have increased access to this technology.
6
6. Use of Regulatory Tech (RegTech) Grows: RegTech uses AI to
automate risk assessments while delivering insights on big data. As data
collection grows, the number of regulations increases. With increased
oversight, those in the financial industry feel the burden of compliance
with various new regulations.
7
by data collection. Companies typically see 40–100% ROI within 3–8
months. The annual cost of running a robot to help with automation is
nothing compared to the cost of paying someone to do the same tasks
much less efficiently. By delegating common tasks to AI, companies can
shift their attention to satisfying customer needs with significant results.
Each of these trends gives consumers the upper hand. The push for a seamless
customer experience delivers new technologies that up the levels of
convenience and security. Customers benefit from improvements that provide:
8
industry begin to see returns on their Fintech investments, that balance may
shift.
NEOBANKS
The term neobank first became prominent in 2017 to describe fintech based
financial providers that were challenging traditional banks. There were two
main types of company that provided services digitally, companies that applied
for their own banking license and companies that partnered with a traditional
bank to provide those financial services.
A neobank is a type of direct bank that is 100% digital and reaches customers
on mobile apps and personal computer platforms only Neobanks do not operate
traditional physical branch networks. Neobanks are technology-driven and may
adopt machine learning and artificial intelligence technologies whilst not being
constrained by legacy systems of traditional banking competitors.
9
The ability to open an account via your smartphone or laptop is a key
characteristic of neobanks worldwide. While most commercial banks have some
sort of e-banking option, few have developed a way for new customers to open
accounts without having to go to a branch.
When you open a bank account with a bank, the process typically looks like
this: you go to a branch with all your documents (proof of address,
identification documents, employment contracts, etc.), meet with an associate,
who will then send your application off for review. Then it’s a waiting game for
anywhere from 2 weeks to several months. For a business bank account in Hong
Kong, you’ll also have to prepare paperwork such as audited financials,
contracts, business history, and need to have a minimum amount of starting
capital ready. This can take anywhere from one to six months. Neobanks, on the
other hand, have been able to build new digital processes that cut down on wait
times and friction.
10
financial brand”. Neobanks offer not only transparent pricing but lower
fees than incumbent banks – one of the ways they do so is by eliminating
branches.
Depending on the licences they have, neobanks often start out by offering
a very specialised service – such as loans, credit cards/prepaid cards, or
virtual accounts. They often target a specific niche, such as expats,
students, or SMEs, to build a product that’s specifically catered for that
audience.
12
4. Scrutiny of business fundamentals is increasing as funding grows more
selective: Years into the fintech boom, after many highs and lows, investors are
becoming more selective. While overall funding remains at historically high
levels, technology investors globally are increasingly investing in proven, later-
stage companies that have shown promise in attaining meaningful scale and
profits. Data compiled by PitchBook show that despite a clear increase in total
VC funding, investments in early-stage fintechs decreased by more than half
from a peak of more than 13,000 deals in 2014, to around 6,000 in 2017. The
bar for funding is quickly rising, and companies with no clear path to
monetization are going to have a harder time meeting it.Indeed, several well-
known and well-capitalized fintechs have yet to develop a sustainable business
model and may need to find a path to more meaningful revenues quickly to
continue to attract capital. This is especially evident for challenger digital
banks. Some have raised significant sums but still struggle to monetize their
products effectively; others have not yet delivered a current account product due
to complications around licenses and regulations.
6. Incumbents can, and do, strike back: In general, incumbents were initially
slow to respond directly to fintech attackers, perhaps for fear of cannibalizing
strong legacy franchises. Many started by trialing digital offerings in non-core
13
businesses or geographical areas, where they could take more risks. Retail
banks have led the charge in upgrading digital experiences to match fintech in
their core banking products. For example, Wells Fargo recently added a
predictive banking feature that analyzes account information and customer
actions to provide tailored financial guidance and insights, with over 50 types of
prompts. Other investment banks have focused more on robo-advisory services
in their digital efforts.
Infrastructure fintechs: Potential is high, sales cycles are long: Like a giant
tower of Jenga pieces, an enterprise’s legacy IT stack has many building blocks,
some purchased off-the-shelf and some developed in-house. As in Jenga,
removing or replacing “pieces” of the IT stack can be risky and complicated.
Digital innovation is often hindered by legacy IT, particularly the core banking
system (CBS), and the costs of changes are high. Several CBS fintechs have
emerged, seeing legacy IT issues as a golden opportunity for disruption. Like
those providing “picks and shovels” to miners during a gold rush, they are not
seeking to disrupt incumbents, but to build a profitable business by helping
banks upgrade their technology capabilities in a modular, open-API world.
Many financial institutions are evaluating replacing their core IT systems in the
next five to ten years. However, for now, the CBS fintechs are finding business
with smaller or newer banks, CBS fintechs may face an uphill battle with larger
institutions, given long sales cycles and risk aversion, particularly for something
14
as important as core infrastructure. Large banks’ traditional procurement and on
boarding process for new vendors or applications may present a challenge to
newer fintechs that lack a track record and compliance rigor. CBS fintechs are
likely to continue, therefore, to target smaller banks or focus on non-core areas.
This should allow the fintechs to prove their concepts and build their
reputations, while fine-tuning their product offerings for larger customers.
10. Chinese fintech ecosystems have scaled and innovated faster than their
counterparts in the West: China’s fintech ecosystems are structurally different
from their counterparts in the US and Europe. Outside China, the most
successful fintechs are typically attackers that have focused on one vertical,
such as payments, lending, or wealth management, deepening their core
offering and then expanding geographically. In the US, for example, PayPal and
Stripe focus mainly on online payments; Betterment and Wealthfront offer
digital wealth management; and LendingClub and Affirm are alternative
lenders—all proven strategies.
15
FIVE KEY ELEMENTS IN FINTECH
Blockchain, AI, security, IoT and cloud help evaluate new advances
compared with blockchain, IoT, security and cloud applications are now
mainstream. One interesting IoT use case highlighted in Singapore involves and
insurer that uses sensors and drones to help agents in the field assess claims. In
addition to speed, the system offers safety in areas such as construction sites,
where a drone survey reduces the risk of injury to humans.
When it comes to AI, many business leaders believe its potential is still far from
being realised, and that it may ultimately deliver the most benefits.Research by
the World Economic Forum and Deloitte Consulting, based on workshops and
interviews with 200 AI experts, sheds some light on what the future might hold.
16
For example, in investment management, a firm can use AI to help seamlessly
set up accounts and acquire new customers. Smarter decision-making is
possible when financial advisers are equipped with highly personalised
customer insights based on analysis of individual customer data.
Consumers will one day interact with an AI-based agent offering guidance on
complex decisions such as homebuying, retirement planning or corporate
financing. At the same time, routine transactions such as bill payment and
refinancing will be automated. In conclusion, the impact of AI on financial
institutions as well as regulators and consumers or society as a whole will:
Create new kinds of value: Product and service innovation will lead to greater
financial inclusion and a smoother, more personalised customer experience.
Take public policy into uncharted territory: AI will raise questions that
prompt the need for a new set of norms to protect humans, regulate machines,
and remake the financial infrastructure.
The future of financial services lies in its ability to fully benefit from new
technologies. It's a journey subject to the whims of economic, social and
17
political change that no firm should take on its own. Nothing less than a
collaborative effort among stakeholders -- financial institutions, fintech,
associations and regulators -- will triumph over these challenges and unlock all
the benefits for the best interests of business and society.
A core banking system is the software used to support a bank’s most common
transactions.
Calculating interest.
Core banking functions differ depending on the specific type of bank. Retail
banking, for example, is geared towards individual customers; wholesale
banking is business conducted between banks; and securities trading involves
18
the buying and selling of stocks, shares and so on. Core banking systems are
often specialized for a particular type of banking. Products that are designed to
deal with multiple types of core banking functions are sometimes referred to as
universal banking systems.
1. Risk Assessment: Since the very basis of AI is learning from past data; it is
natural that AI should succeed in the Financial Services domain, where
bookkeeping and records are second nature to the business. We use credit score
as a means of deciding who is eligible for a credit card and who isn’t. However,
grouping people into ‘haves’ and ‘have-nots’ is not always efficient for
business. Instead, data about each individual’s loan repayment habits, the
number of loans currently active, the number of existing credit cards, etc. can be
used to customize the interest rate on a card such that it makes more sense to the
financial institution that is offering the card. Now, take a minute to think about
which system has the capability to go through thousands of personal financial
records to come up with a solution- a learned machine of course! This is where
AI comes in. Since it is data driven and data dependent, scanning through these
records also gives AI the ability to make a recommendation of loan and credit
offerings which make historical sense. AI and ML are taking the place of a
human analyst very fast as inaccuracies which are involved in human selection
may cost millions. AI is built upon machine learning which learns over time,
less possibility of mistake and analyzing vast volumes of data; AI has
established automation to the areas which require, intelligent analytical and
19
clear-thinking. ChatBots have indeed proven themselves as a powerful tool to
customer satisfaction and an unmatched resource for the enterprises helping
them save a lot of time and money.
2. Fraud Detection and Management: Every business aims to reduce the risk
conditions that surround it. This is even true for a financial institution. The loan
a bank gives you is basically someone else’s money, which is why you also get
paid an interest on deposits and dividends on investments. This is also why
banks and financial institutions take fraud very, very seriously. AI is on top
when it comes to security and fraud identification. It can use past spending
behaviours on different transaction instruments to point out odd behaviour, such
as using a card from another country just a few hours after it has been used
elsewhere, or an attempt to withdraw a sum of money that is unusual for the
account in question. Another excellent feature of fraud detection using AI is that
the system has no qualms about learning. If it raises a red flag for a regular
transaction and a human being corrects that, the system can learn from the
experience and make even more sophisticated decisions about what can be
considered fraud and what cannot.
20
decision-making that is as important as the human viewpoint is the future of
financial decision-making.
21
or writing on a piece of paper. From a small-scale investment to a large scale
investment AI commits to be a watchdog of future for managing finances.
Without a speck of doubt, AI is the future for the finance industry. Since the
speed at which it is making progressive steps towards making the financial
processes easier for the customers, it is very soon going to replace humans and
provide faster and much more efficient solutions. Bots are gradually evolving as
innovations are being in the AI sector. Massive investments are being made by
the firms who are seeing this as a long-term cost-cutting investment. It helps the
companies in saving money of hiring humans and also avoiding human errors in
this process. Though it is still in its nascent stage the speed at which it is
progressing to evolve the finance sector, it can be well expected that the
prospects are going to lead to minor losses, smarter trading and of course top-
notch customer experience.
To that end, they tend to be vocal about their principles in a way that other
banks aren’t. For example, 86 400 has said what it does goes beyond just taking
deposits — it aims to take the stress out of money management and help
customers forge better financial habits. And Xinja makes good on its
community-first ethos by giving users a forum to provide feedback, learn about
upcoming projects, and discuss general money matters.
23
THANK YOU
24