THE PHILIPPINES
ƚŚŝƌĚŽĨĂůůŝůůŶĞƐƐĞƐ
ƐƵīĞƌĞĚďLJ&ŝůŝƉŝŶŽƐ
ĂƌĞǁĂƚĞƌƌĞůĂƚĞĚ
Philippine uƟliƟes
invest for water-Ɵght future
Water Safety Plans are vital to
future-proof drinking supplies
in the Philippines where the
challenges include spiralling
demand, contaminated sources
and coping with typhoons
&ŝŌĞĞŶLJĞĂƌƐĂŐŽĨĞǁƉĞŽƉůĞŝŶƚŚĞWŚŝůŝƉƉŝŶĞ
ĐĂƉŝƚĂů͕DĂŶŝůĂ͕ŚĂĚĂĐĐĞƐƐƚŽƐĂĨĞǁĂƚĞƌ͘ĞĨŽƌĞ
ƉƌŝǀĂƟnjĂƟŽŶŽŶůLJĂƋƵĂƌƚĞƌŽĨƚŚĞĐŝƚLJ͛ƐƉŽƉƵůĂƟŽŶ
ŽĨǁĞůůŽǀĞƌϭϬŵŝůůŝŽŶŚĂĚĂϮϰͲŚŽƵƌƉŝƉĞĚƐƵƉƉůLJ͘
dŚĞƌĞŵĂŝŶĚĞƌŚĂĚĂĐĐĞƐƐĨŽƌũƵƐƚĂĨĞǁŚŽƵƌƐĂ
ĚĂLJŽƌŚĂĚŶŽƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌĂƚĂůů͘DŽƐƚŽĨ
ƚŚŽƐĞǁŝƚŚŽƵƚĂĐĐĞƐƐƚŽǁĂƚĞƌďĞůŽŶŐĞĚƚŽƚŚĞ
ůŽǁͲŝŶĐŽŵĞŐƌŽƵƉƐůŝǀŝŶŐŝŶŝŶĨŽƌŵĂůƐĞƩůĞŵĞŶƚƐ
ĂŶĚŚĂĚŶŽŽƉƟŽŶďƵƚƚŽďƵLJǁĂƚĞƌĨƌŽŵƉƌŝǀĂƚĞ
ƚƌĂĚĞƌƐĂƚĞdžŽƌďŝƚĂŶƚƉƌŝĐĞƐ͘
dŚĞƐŝƚƵĂƟŽŶǁĂƐƌĞƉůĂLJĞĚĞůƐĞǁŚĞƌĞŝŶƚŚĞ
ĐŽƵŶƚƌLJʹƐĂĨĞĂĐĐĞƐƐĨŽƌƌĞůĂƟǀĞůLJĨĞǁĂŶĚŚŝŐŚ
ĐŽƐƚƐĨŽƌƚŚĞƌĞƐƚ͘WĂƌƚŽĨƚŚĞƉƌŽďůĞŵǁĂƐ
ƚŚĞǁĂLJǁĂƚĞƌƐƵƉƉůLJǁĂƐŽƌŐĂŶŝnjĞĚ͘tŚŝůĞ
ƌĞŐƵůĂƚŽƌLJƌĞĨŽƌŵƐŚĂĚŐŽŶĞƐŽŵĞǁĂLJƚŽ
ĂůůŽǁŝŶŐǁĂƚĞƌƵƟůŝƟĞƐƚŽŵĂŬĞŝŶĚĞƉĞŶĚĞŶƚ
ĚĞĐŝƐŝŽŶƐ͕ƚŚĞLJǁĞƌĞƐƟůůůĂƌŐĞůLJĐŽŶƚƌŽůůĞĚďLJ
ŐŽǀĞƌŶŵĞŶƚ͘KǀĞƌƐƚĂĸŶŐĂŶĚĂƌƟĮĐŝĂůůLJůŽǁ
ƚĂƌŝīƐǁĞƌĞƐŚŽƌƚͲƚĞƌŵŵĞĂƐƵƌĞƐǁŚŝĐŚŚĞůƉĞĚ
ŬĞĞƉůŽĐĂůƉŽůŝƟĐŝĂŶƐŝŶŽĸĐĞ͕ďƵƚƚŚĞLJƐƚĂƌǀĞĚ
ƚŚĞƵƟůŝƟĞƐŽĨŝŶǀĞƐƚŵĞŶƚĨƵŶĚƐ͘ĚĚƚŽƚŚĂƚ
ĂƌĂƉŝĚůLJŐƌŽǁŝŶŐƉŽƉƵůĂƟŽŶǁŝƚŚďĂůůŽŽŶŝŶŐ
ǁĂƚĞƌŶĞĞĚƐĂŶĚŝƚďĞĐĂŵĞĐůĞĂƌƚŚĂƚĚƌĂŵĂƟĐ
ĐŚĂŶŐĞƐǁĞƌĞŶĞĞĚĞĚ͘
/ŶϭϵϵϳƚŚĞŐŽǀĞƌŶŵĞŶƚŝŶƚƌŽĚƵĐĞĚŵĂũŽƌ
ƌĞĨŽƌŵƐƚŚƌŽƵŐŚƚŚĞtĂƚĞƌƌŝƐŝƐĐƚ͘/ŶƚŚĞ
ĐĂƉŝƚĂů͕ƚŚĞƐĞƌǀŝĐĞĂƌĞĂŽĨƚŚĞDĞƚƌŽƉŽůŝƚĂŶ
tĂƚĞƌǁŽƌŬƐĂŶĚ^ĞǁĞƌĂŐĞ^LJƐƚĞŵ;Dt^^ͿǁĂƐ
ƐƉůŝƚŝŶƚǁŽĂŶĚƉƌŝǀĂƟnjĞĚ͕ǁŝƚŚƚŚĞϮϱͲLJĞĂƌ
ĐŽŶĐĞƐƐŝŽŶĨŽƌƚŚĞĂƐƚŽŶĞǁŽŶďLJƚŚĞDĂŶŝůĂ
tĂƚĞƌŽŵƉĂŶLJĂŶĚƚŚĞtĞƐƚŽŶĞďLJDĂLJŶŝůĂĚ
tĂƚĞƌ^ĞƌǀŝĐĞƐ͘dŚĞDt^^ŝƐŶŽǁĂƌĞŐƵůĂƚŽƌ
ƐĞƫŶŐĂŵďŝƟŽƵƐƚĂƌŐĞƚƐĨŽƌǁĂƚĞƌƋƵĂůŝƚLJ͕
ŝŶĐƌĞĂƐĞĚĚŝƐƚƌŝďƵƟŽŶĂŶĚůĞĂŬĂŐĞƌĞĚƵĐƟŽŶ͘
DŽƌĞĂŶĚŵŽƌĞ
ŚŽƵƐĞŚŽůĚƐŝŶDĂŶŝůĂ
ĂƌĞŶŽǁŚŽŽŬĞĚƵƉƚŽ
ƚŚĞŝƌŽǁŶŵĞƚĞƌĞĚǁĂƚĞƌ
ƐƵƉƉůŝĞƐ
DĂŶŝůĂďŽĂƐƚƐŽŶĞŽĨ
ƚŚĞďŝŐŐĞƐƚǁĂƚĞƌ
ƚƌĞĂƚŵĞŶƚƉůĂŶƚƐŝŶƐŝĂ
KƵƚƐŝĚĞDĂŶŝůĂƚŚĞ>ŽĐĂůtĂƚĞƌhƟůŝƟĞƐ
ĚŵŝŶŝƐƚƌĂƟŽŶ;>thͿĐŽŶƟŶƵĞƐƚŽŽǀĞƌƐĞĞ
ǁĂƚĞƌƐƵƉƉůLJŝŶƚŚĞĐŽƵŶƚƌLJ͛ƐϴϬϬǁĂƚĞƌĚŝƐƚƌŝĐƚƐ͘
tŚŝůĞϮϬŵŝůůŝŽŶƉĞŽƉůĞůŝǀŝŶŐŽƵƚƐŝĚĞƵƌďĂŶ
ĐĞŶƚƌĞƐ;ĂƌŽƵŶĚϮϮйŽĨƚŚĞƉŽƉƵůĂƟŽŶͿŶŽǁŚĂǀĞ
ĂĐĐĞƐƐƚŽƐĂĨĞǁĂƚĞƌ͕ĂƐŝŵŝůĂƌŶƵŵďĞƌĚŽŶŽƚ͘
ŽŶƐĞƋƵĞŶƚůLJ͕ĂƚŚŝƌĚŽĨĂůůŝůůŶĞƐƐĞƐƐƵīĞƌĞĚďLJ
&ŝůŝƉŝŶŽƐĂƌĞǁĂƚĞƌƌĞůĂƚĞĚ͘
ĂĐŬŝŶƚŚĞĐĂƉŝƚĂů͕DĂLJŶŝůĂĚĂŶĚDĂŶŝůĂtĂƚĞƌƐĞƚ
ĂďŽƵƚĚĞĂůŝŶŐǁŝƚŚƚŚĞƚǁŝŶĐŚĂůůĞŶŐĞƐŽĨĐƌĞĂŬŝŶŐ
ŝŶĨƌĂƐƚƌƵĐƚƵƌĞĂŶĚƐƉŝƌĂůůŝŶŐĚĞŵĂŶĚ͘DĂŶŝůĂŝƐŽŶĞ
ŽĨƚŚĞŵŽƐƚĚĞŶƐĞůLJƉŽƉƵůĂƚĞĚĂŶĚĨĂƐƚĞƐƚŐƌŽǁŝŶŐ
ĐŝƟĞƐŽŶƚŚĞƉůĂŶĞƚ͕ǁŝƚŚƚŚĞǁŝĚĞƌŵĞƚƌŽƉŽůŝƚĂŶ
ĂƌĞĂŶŽǁŚŽŵĞƚŽŽǀĞƌϮϬŵŝůůŝŽŶƉĞŽƉůĞ͘dŚĞ
ƐƵƉƉůLJĂŶĚĚŝƐƚƌŝďƵƟŽŶƐLJƐƚĞŵǁĂƐŶĞǀĞƌĚĞƐŝŐŶĞĚ
ƚŽĐŽƉĞǁŝƚŚƐƵĐŚŶƵŵďĞƌƐ͘dŚĞƉƌŽŐƌĂŵŵĞƚŽ
ŵŽĚĞƌŶŝnjĞ͕ƌĞƉĂŝƌĂŶĚƌĞƉůĂĐĞƉŝƉĞƐ͕ĐŽŶŶĞĐƚŶĞǁ
ĐƵƐƚŽŵĞƌƐĂŶĚŝŶĐƌĞĂƐĞƚŚĞǀŽůƵŵĞŽĨƚƌĞĂƚĞĚ
ǁĂƚĞƌŝƐŝŵŵĞŶƐĞĂŶĚĐŽŶƟŶƵŽƵƐ͘
tĂƚĞƌ^ĂĨĞƚLJWůĂŶƐ;t^WƐͿŚĂǀĞŚĞůƉĞĚďŽƚŚ
ĐŽŵƉĂŶŝĞƐŝĚĞŶƟĨLJƚŚĞŬĞLJƌŝƐŬƐĂŶĚƉƌŝŽƌŝƟnjĞ
ŝŶǀĞƐƚŵĞŶƚƚŚƌŽƵŐŚƚŚĞƐLJƐƚĞŵ͘DĂLJŶŝůĂĚǁĂƐ
ƚŚĞƉŝŽŶĞĞƌ͕ƵŶĚĞƌŐŽŝŶŐƚƌĂŝŶŝŶŐŝŶϮϬϬϲĂŶĚ
ůĂƵŶĐŚŝŶŐŝƚƐt^WŝŶϮϬϬϳ͘DĂŶŝůĂtĂƚĞƌĨŽůůŽǁĞĚ
ŝŶƚŚĞƐĞĐŽŶĚƉŚĂƐĞŽĨt^WĂĐƟǀŝƟĞƐ͕ĐŽŵƉůĞƟŶŐ
ŝƚƐƉůĂŶŝŶϮϬϭϬ͘EŽǁ͕>thŝƐŚĞůƉŝŶŐǁĂƚĞƌ
ĚŝƐƚƌŝĐƚƐĂĐƌŽƐƐƚŚĞĐŽƵŶƚƌLJĚĞǀĞůŽƉƉůĂŶƐŽĨ
ƚŚĞŝƌŽǁŶ͘
dŚĞt^WƐŚĂǀĞƐŚŽǁŶƚŚĂƚƐĞĐƵƌŝŶŐĨƵƚƵƌĞ
ƐƵƉƉůŝĞƐŝƐĂƚŽƉƉƌŝŽƌŝƚLJ͘/ŶƐƵŵŵĞƌ͕ĚĞŵĂŶĚ
ŽƵƚƐƚƌŝƉƐƐƵƉƉůLJ͕ǁŚŝůĞŝŶƚŚĞƚLJƉŚŽŽŶƐĞĂƐŽŶ
ĐŽŶƚĂŵŝŶĂƟŽŶĂŶĚƚƵƌďŝĚŝƚLJůĞǀĞůƐƐƚƌĂŝŶƚŚĞ
ƐLJƐƚĞŵƚŽďƌĞĂŬŝŶŐƉŽŝŶƚ͘
,ŽǁĞǀĞƌ͕ƚŚĞƌĞŝƐĂƐŚŽƌƚĂŐĞŽĨŐŽŽĚƋƵĂůŝƚLJ
ǁĂƚĞƌƐŽƵƌĐĞƐ͘^ĂŵƉůŝŶŐƐŚŽǁƐƚŚĂƚƵƉƚŽϱϴйŽĨ
ŐƌŽƵŶĚǁĂƚĞƌŝƐĐŽŶƚĂŵŝŶĂƚĞĚǁŝƚŚĐŽůŝĨŽƌŵ͘KĨƚŚĞ
ϰϮϭŵĂũŽƌƌŝǀĞƌƐŝŶƚŚĞĐŽƵŶƚƌLJ͕ϱϬĂƌĞƐĞƌŝŽƵƐůLJ
ƉŽůůƵƚĞĚĂŶĚϰϬŚĂǀĞďĞĞŶĚĞĐůĂƌĞĚĐůŝŶŝĐĂůůLJĚĞĂĚ
ƚŚƌŽƵŐŚĂĐŽŵďŝŶĂƟŽŶŽĨŝŶĚƵƐƚƌŝĂůƉŽůůƵƟŽŶ
ĂŶĚƵŶƚƌĞĂƚĞĚŚŽƵƐĞŚŽůĚǁĂƐƚĞ͘tŝƚŚŽŶůLJϳйŽĨ
ƚŚĞƉŽƉƵůĂƟŽŶĐŽŶŶĞĐƚĞĚƚŽĂƐĞǁĞƌĂŐĞƐLJƐƚĞŵ͕
ǁĂƚĞƌƉƌŽǀŝĚĞƌƐĂƌĞƉƌĞƉĂƌĞĚĨŽƌŵĂŶLJLJĞĂƌƐŽĨ
ŝŶǀĞƐƚŵĞŶƚĂŶĚŚĂƌĚǁŽƌŬƚŽĂĐŚŝĞǀĞĂŶĚŵĂŝŶƚĂŝŶ
ƚŚĞŐŽĂůŽĨƐĂĨĞĚƌŝŶŬŝŶŐǁĂƚĞƌĨŽƌĂůů͘
Where conservaƟon is good
for business and water quality
Maynilad Water Services is
working with local communiƟes
to change tradiƟonal livelihood
pracƟces that contaminate
catchment water
dŚĞĨŽƌĞƐƚƐƵƌƌŽƵŶĚŝŶŐƚŚĞ/ƉŽZĞƐĞƌǀŽŝƌϱϬŬŵ
ŶŽƌƚŚĞĂƐƚŽĨDĂŶŝůĂĐĂŶďĞĂĚĂŶŐĞƌŽƵƐƉůĂĐĞ͘
sŝƐŝƟŶŐDĂLJŶŝůĂĚƐƚĂīĂƌĞĂůǁĂLJƐĂĐĐŽŵƉĂŶŝĞĚ
ďLJĂƌŵĞĚŐƵĂƌĚƐďĞĐĂƵƐĞŽĨƚŚĞƚŚƌĞĂƚŽĨĐůĂƐŚĞƐ
ǁŝƚŚŝůůĞŐĂůůŽŐŐĞƌƐĂŶĚĐŚĂƌĐŽĂůͲŵĂŬĞƌƐ͘/Ŷ
ĂƌĞĂƐǁŚĞƌĞƚŚĞŚŝůůƐŝĚĞƐĂƌĞƐƚƌŝƉƉĞĚŽĨƚƌĞĞƐďLJ
ƚŚĞŝƌĂĐƟǀŝƟĞƐ͕ŚĞĂǀLJƌĂŝŶƐĐĂƵƐĞŵƵĚƐůŝĚĞƐĂŶĚ
ŇĂƐŚŇŽŽĚƐǁŚŝĐŚŶŽƚŽŶůLJĐŽŶƚĂŵŝŶĂƚĞǁĂƚĞƌ
ƐƵƉƉůŝĞƐ͕ďƵƚŚĂǀĞĂůƐŽƐǁĞƉƚĂǁĂLJƉĞŽƉůĞĂŶĚ
ŚŽƵƐĞƐ͘
dŚĞ/ƉŽZĞƐĞƌǀŽŝƌŝƐĂǀŝƚĂůůŝŶŬŝŶƚŚĞĐŚĂŝŶƚŚĂƚ
ƐƵƉƉůŝĞƐDĂŶŝůĂǁŝƚŚŽǀĞƌϵϳйŽĨŝƚƐǁĂƚĞƌ͘
hƉƐƚƌĞĂŵ͕ƚŚĞŶŐĂƚZĞƐĞƌǀŽŝƌĂŶĚŝƚƐĐĂƚĐŚŵĞŶƚ
ŚŝĞĨZŽŐĞůŝŽƌƵnjĂŶĚŚŝƐ
ĐŽŵŵƵŶŝƚLJŐƌŽǁƐĂƉůŝŶŐƐƚŽ
ƌĞƉůĂĐĞƚƌĞĞƐůŽƐƚƚŚƌŽƵŐŚ
ŝůůĞŐĂůůŽŐŐŝŶŐƚŽƉƌĞƐĞƌǀĞƚŚĞ
ĐĂƚĐŚŵĞŶƚĂƌĞĂ
ĂƌĞĂŽĨĂƌŽƵŶĚϲϬϬŬŵϸŽŶƚŚĞĞĚŐĞŽĨƚŚĞ^ŝĞƌƌĂ
DĂĚƌĞDŽƵŶƚĂŝŶƐƐƵƉƉůŝĞƐǁĂƚĞƌƚŽƚŚĞ/ƉŽǁŚŽƐĞ
ŽǁŶĐĂƚĐŚŵĞŶƚĂĚĚƐƚŽƚŚĞƌĂǁǁĂƚĞƌƐƵƉƉůLJ͘/ƚ
ŝƐƚŚĞŶĐŚĂŶŶĞůůĞĚĚŽǁŶƚŽDĂLJŶŝůĂĚ͛ƐƚƌĞĂƚŵĞŶƚ
ƉůĂŶƚƐĂƚ>ĂDĞƐĂŽŶƚŚĞŽƵƚƐŬŝƌƚƐŽĨƚŚĞĐĂƉŝƚĂů͛Ɛ
ƵƌďĂŶƐƉƌĂǁů͘
dŚĞĐŽŵƉĂŶLJ͛Ɛt^WŚĂƐŚŝŐŚůŝŐŚƚĞĚƚŚĂƚŽŶĞ
ŽĨƚŚĞďŝŐŐĞƐƚƚŚƌĞĂƚƐƚŽǁĂƚĞƌƋƵĂůŝƚLJĐŽŵĞƐ
ĨƌŽŵĚĞĨŽƌĞƐƚĂƟŽŶ͘dŚĞƐƚĞĞƉͲƐŝĚĞĚŚŝůůƐŝŶƚŚĞ
ĐĂƚĐŚŵĞŶƚĂƌĞĂďĞĐŽŵĞƵŶƐƚĂďůĞĂŶĚůĂƌŐĞ
ǀŽůƵŵĞƐŽĨƐŽŝůĂŶĚŽƚŚĞƌĚĞďƌŝƐĂƌĞǁĂƐŚĞĚ
ŝŶƚŽƌŝǀĞƌƐĂŶĚƌĞƐĞƌǀŽŝƌƐ͕ůĞĂĚŝŶŐƚŽƚƵƌďŝĚŝƚLJ
ůĞǀĞůƐƌĞŐƵůĂƌůLJĞdžĐĞĞĚŝŶŐϭϬϬϬEdh͘dŚŝƐ
ŵĞĂŶƐĂƐŝŐŶŝĮĐĂŶƚĂŶĚĐŽƐƚůLJŝŶĐƌĞĂƐĞŝŶƚŚĞ
ĐŚĞŵŝĐĂůƐŶĞĞĚĞĚƚŽƚƌĞĂƚƚŚĞǁĂƚĞƌĂŶĚĐĂŶ
ůĞĂĚƚŽƌĞĚƵĐĞĚƚŚƌŽƵŐŚƉƵƚĂŶĚƚŚĞƌĞĨŽƌĞůŽǁĞƌ
ƐƵƉƉůŝĞƐƚŽĐƵƐƚŽŵĞƌƐ͘tŝƚŚĚĞŵĂŶĚƌŝƐŝŶŐ͕ƚŚŝƐ
ĐĂŶŶŽƚďĞĂůůŽǁĞĚ͘ZĂŐŝŶŐŇŽŽĚǁĂƚĞƌƐĂůƐŽ
ĚŝƐƐŽůǀĞŵĂŶŐĂŶĞƐĞĨƌŽŵƚŚĞƵŶĚĞƌůLJŝŶŐƌŽĐŬ͕
ŶĞĐĞƐƐŝƚĂƟŶŐĨƵƌƚŚĞƌƚƌĞĂƚŵĞŶƚ͘
“A WSP was something we had to do. Our
business is water, and if you want to stay in
business you must have a plan to protect
the quality of water. If you lose the faith and
conĮdence of your customers you͛ve lost
the business.” Francisco Arellano, head of
Maynilad WSP team

dŚĞǀŝůůĂŐĞŽĨ^ŝƟŽŶŐŝŶĂŶ͕ŶĞƐƚůĞĚƵŶĚĞƌƚƌĞĞƐ
ŽŶƚŚĞƐŚŽƌĞŽĨƚŚĞ/ƉŽZĞƐĞƌǀŽŝƌ͕ŝƐŚŽŵĞƚŽϰϯ
ĨĂŵŝůŝĞƐŽĨƚŚĞŝŶĚŝŐĞŶŽƵƐƵŵĂŐĂƚĐŽŵŵƵŶŝƚLJ͕
ǁŚŽŚĂǀĞƚƌĂĚŝƟŽŶĂůůLJŵĂĚĞƚŚĞŝƌůŝǀŝŶŐĨƌŽŵ
ĨĂƌŵŝŶŐ͕ĮƐŚŝŶŐĂŶĚŵĂŬŝŶŐĐŚĂƌĐŽĂů͘Ƶƚ
ŶŽǁDĂLJŶŝůĂĚŝƐǁŽƌŬŝŶŐǁŝƚŚƚŚĞĐŽŵŵƵŶŝƚLJ
ƚŽƌĞĚƵĐĞƉƌĂĐƟĐĞƐƚŚĂƚĂƌĞĚĂŵĂŐŝŶŐǁĂƚĞƌ
ƐƵƉƉůŝĞƐ͘

>ĂŶĚĐůĞĂƌĞĚĨŽƌŐƌŽǁŝŶŐĐƌŽƉƐŝƐŶŽǁůŽĐĂƚĞĚ
ĂǁĂLJĨƌŽŵƚŚĞƐŚŽƌĞůŝŶĞ͕ƌĞĚƵĐŝŶŐƚŚĞƌƵŶͲŽī
ŽĨŵƵĚĂŶĚƐŽŝů͘ŚĂƌĐŽĂůͲŵĂŬŝŶŐŚĂƐĐŽŵĞƚŽ
ĂŶĞŶĚ͕ǁŝƚŚĮƌĞǁŽŽĚŶŽǁĐŽůůĞĐƚĞĚĨƌŽŵĨĂůůĞŶ
ƚƌĞĞƐ͘dŚŝƐĐŽŵĞƐĂƚĂĐŽƐƚĨŽƌƚŚĞƵŵĂŐĂƚ͕
ǁŚŽŚĂǀĞǀĞƌLJůŝŵŝƚĞĚƐŽƵƌĐĞƐŽĨŝŶĐŽŵĞ͘dŚĞ
ĐŽŵƉĂŶLJƚŚĞƌĞĨŽƌĞĞŵƉůŽLJƐƚŚĞĐŽŵŵƵŶŝƚLJƚŽ
ŐƌŽǁĂŶĚƉůĂŶƚƐĂƉůŝŶŐƐƚŽƌĞƉůĂĐĞůŽƐƚƚƌĞĞƐĂŶĚ
ƚŽŵĂŝŶƚĂŝŶƚŚĞŝŶƚĞŐƌŝƚLJŽĨƚŚĞĨŽƌĞƐƚ͘
͞/ƚ͛ƐŶŽƚďĞĞŶĚŝĸĐƵůƚĐŚĂŶŐŝŶŐŽƵƌůŝĨĞƐƚLJůĞĂƐ
ŶŽǁǁĞŚĂǀĞĂĚŝīĞƌĞŶƚǁĂLJŽĨŵĂŬŝŶŐŵŽŶĞLJ͕͟
ƐĂLJƐƚŚĞǀŝůůĂŐĞĐŚŝĞĨZŽŐĞůŝŽƌƵnj͕͞ĂŶĚŝƚŵĂŬĞƐ
ƵƐĨĞĞůƌĞĂůůLJŐŽŽĚƚŚĂƚǁĞĂƌĞŚĞůƉŝŶŐƉĞŽƉůĞ͘
/ĚŽŶ͛ƚůŝŬĞǁŚĂƚƚŚĞůŽŐŐĞƌƐŽƌĐŚĂƌĐŽĂůͲŵĂŬĞƌƐ
ĂƌĞĚŽŝŶŐĂƐƚŚĞLJĂƌĞĚĞƐƚƌŽLJŝŶŐƚŚĞƉůĂĐĞƚŚĂƚ
ǁĞůŝǀĞŝŶ͘͟
dŚĞƐĂƉůŝŶŐďƵƐŝŶĞƐƐŝƐĚŽŝŶŐǁĞůů͕ǁŝƚŚŽƚŚĞƌ
ĐŽŵƉĂŶŝĞƐŶŽǁďƵLJŝŶŐLJŽƵŶŐƉůĂŶƚƐĨƌŽŵƚŚĞ
ƵŵĂŐĂƚ͘DĂLJŶŝůĂĚĂŶĚƚŚĞĐŽŵŵƵŶŝƚLJĂƌĞŶŽǁ
ůŽŽŬŝŶŐĂƚŽƚŚĞƌǁĂLJƐƚŽƌĞĚƵĐĞƉŽůůƵƚĂŶƚƐ͘>ŝŬĞ
ϭϬŵŝůůŝŽŶŽĨƚŚĞŝƌĨĞůůŽǁ&ŝůŝƉŝŶŽƐ͕ƚŚĞƵŵĂŐĂƚ
ŚĂǀĞŶŽĂĐĐĞƐƐƚŽƐĂŶŝƚĂƟŽŶ͕ƐŽƚŚĞŶĞdžƚƐƚĞƉŝƐ
^ĞĐƵƌŝƚLJĨŽƌĐĞƐƐĞŝnjĞƚŚĞ
ƉƌŽĚƵĐƚƐŽĨŝůůĞŐĂůĂĐƟǀŝƟĞƐ͕
ŵĂŝŶůLJůŽŐƐĂŶĚĐŚĂƌĐŽĂů͕ŝŶ
ƚŚĞĐĂƚĐŚŵĞŶƚĂƌĞĂ
ĨŽƌƚŚĞĐŽŵƉĂŶLJƚŽŝŶǀĞƐƚŝŶƚŽŝůĞƚƐĂŶĚĚƌĂŝŶƐƚŽ
ƌĞĚƵĐĞƚŚĞƌŝƐŬƐƚŽǁĂƚĞƌƋƵĂůŝƚLJŝŶƚŚĞƌĞƐĞƌǀŽŝƌ͘
:ƵĂŶ'ŽŶnjĂůĞƐŝƐ,ĞĂĚŽĨKƉĞƌĂƟŽŶƐĂƚ>ĂDĞƐĂ
dƌĞĂƚŵĞŶƚWůĂŶƚŶŽ͘ϭ͕ŽŶĞŽĨƚŚĞůĂƌŐĞƐƚŝŶƐŝĂ͘/ƚ
ŝƐŚŝƐƌĞƐƉŽŶƐŝďŝůŝƚLJƚŽĞŶƐƵƌĞƚŚĂƚǁĂƚĞƌůĞĂǀŝŶŐƚŚĞ
ƉůĂŶƚŝƐϭϬϬйƐĂĨĞ͕ϮϰŚŽƵƌƐĂĚĂLJ͕ƌĞŐĂƌĚůĞƐƐŽĨƚŚĞ
ƋƵĂůŝƚLJŽĨƌĂǁǁĂƚĞƌďĞŝŶŐĨĞĚŝŶƚŽŝƚ͘DĂLJŶŝůĂĚ͛Ɛ
t^WƉůĂLJƐĂŬĞLJƌŽůĞŝŶƚŚŝƐ͘
͞tĞŚĂǀĞĨŽƌŵƵůĂƚĞĚŽƵƌt^WĞƐƉĞĐŝĂůůLJĨŽƌ
ĞŵĞƌŐĞŶĐLJƐŝƚƵĂƟŽŶƐ͕͟ƐĂLJƐ'ŽŶnjĂůĞƐ͘͞tŚĞŶ
ǁĞŚĂǀĞƚLJƉŚŽŽŶƐĂŶĚƚŚĞƌĞŝƐůŽƚƐŽĨƌĂŝŶ͕ƚŚĞ
ǁĂƚĞƌďĞĐŽŵĞƐǀĞƌLJŵƵĚĚLJ͘/ŶƚŚĞt^WǁĞŚĂǀĞ
ƚŚĞƉƌŽĐĞĚƵƌĞƐƚŽĐŽǀĞƌƚŚŝƐƉĂƌƟĐƵůĂƌƚLJƉĞŽĨ
ƐŝƚƵĂƟŽŶ͘ůƐŽƚŚĞƌĞĂƌĞŽĐĐĂƐŝŽŶƐǁŚĞŶǁĞŐĞƚ
ůŽƚƐŽĨŵĂŶŐĂŶĞƐĞĚŝƐƐŽůǀĞĚŝŶƚŚĞǁĂƚĞƌĂŶĚ
ƚŚĞƌĞŝƐĂƉƌŽĐĞĚƵƌĞŝŶƚŚĞt^WƚŽĂĚĚƌĞƐƐ
ƚŚŝƐƉƌŽďůĞŵ͘͟
DĂLJŶŝůĂĚŚĂƐŽǀĞƌϴϬϬŵŽŶŝƚŽƌŝŶŐƉŽŝŶƚƐ
ƚŚƌŽƵŐŚŽƵƚŝƚƐĚŝƐƚƌŝďƵƟŽŶŶĞƚǁŽƌŬ͕ǁŚŝĐŚ
ƐƵƉƉůŝĞƐŽǀĞƌϵ͘ϱŵŝůůŝŽŶƉĞŽƉůĞ͕ƚŽĞŶƐƵƌĞ
ĐŽŶƐŝƐƚĞŶƚǁĂƚĞƌƋƵĂůŝƚLJ͘tŚĞŶƚŚĞĐŽŵƉĂŶLJ
ƚŽŽŬŽǀĞƌƚŚĞĐŽŶĐĞƐƐŝŽŶŝŶϭϵϵϳŶĞĂƌůLJϳϬйŽĨ
ƚƌĞĂƚĞĚǁĂƚĞƌǁĂƐďĞŝŶŐůŽƐƚƚŚƌŽƵŐŚůĞĂŬƐĂŶĚ
ŝůůĞŐĂůĐŽŶŶĞĐƟŽŶƐ͘dŚĂƚŚĂƐďĞĞŶƌĞĚƵĐĞĚƚŽϱϬй
ƚŽĚĂLJ͕ĂŶĚƚŚƌŽƵŐŚĂƉƌŽŐƌĂŵŵĞŽĨƌĞƉĂŝƌĂŶĚ
ƌĞƉůĂĐĞŵĞŶƚƚŚĞĐŽŵƉĂŶLJŝƐŚŽƉŝŶŐƚŽĐƵƚŝƚƚŽ
ϮϬй͘ƵƚƚŚĞůĞĂŬƐŵĞĂŶƐĂĨĞǁĂƚĞƌĞŶƚĞƌŝŶŐƚŚĞ
ĚŝƐƚƌŝďƵƟŽŶƐLJƐƚĞŵĐĂŶďĞĐŽŵĞĐŽŶƚĂŵŝŶĂƚĞĚ
ĂŶĚĐŽŶƐĞƋƵĞŶƚůLJŽŶůLJϴϬʹϵϬйŽĨDĂLJŶŝůĂĚ
ĐƵƐƚŽŵĞƌƐĐƵƌƌĞŶƚůLJƌĞĐĞŝǀĞƉŽƚĂďůĞǁĂƚĞƌ͘
dŚĞĚŝƐĐŝƉůŝŶĞĂŶĚƌŝŐŽƵƌŽĨĚƌĂǁŝŶŐƵƉĂŶĚ
ŝŵƉůĞŵĞŶƟŶŐĂt^WŝƐĂŚƵŐĞĐŽŵŵŝƚŵĞŶƚĂŶĚ
ƐŽŵĞƚŚŝŶŐǁĂƚĞƌƐƵƉƉůŝĞƌƐŵĂLJďĞƌĞůƵĐƚĂŶƚƚŽ
ĚŽ͘&ƌĂŶĐŝƐĐŽƌĞůůĂŶŽ͕ǁŚŽůĞĂĚƐDĂLJŶŝůĂĚ͛Ɛ
t^WƚĞĂŵ͕ƐĂLJƐŚŝƐĂƌŐƵŵĞŶƚƚŽƐĞŶŝŽƌďŽƐƐĞƐ
ǁĂƐƐŝŵƉůĞ͘͞/ƐĂŝĚŝƚǁĂƐƐŽŵĞƚŚŝŶŐǁĞŚĂĚƚŽĚŽ
ǁŚĞƚŚĞƌǁĞůŝŬĞĚŝƚŽƌŶŽƚ͘KƵƌďƵƐŝŶĞƐƐŝƐǁĂƚĞƌ͕
ĂŶĚŝĨLJŽƵǁĂŶƚƚŽƐƚĂLJŝŶďƵƐŝŶĞƐƐLJŽƵŵƵƐƚŚĂǀĞ
ĂƉůĂŶƚŽƉƌŽƚĞĐƚƚŚĞƋƵĂůŝƚLJŽĨǁĂƚĞƌ͘/ĨLJŽƵůŽƐĞ
ƚŚĞĨĂŝƚŚĂŶĚĐŽŶĮĚĞŶĐĞŽĨLJŽƵƌĐƵƐƚŽŵĞƌƐ͕LJŽƵ͛ǀĞ
ůŽƐƚƚŚĞďƵƐŝŶĞƐƐ͘͟
tĂƐƚĞǁĂƚĞƌƚƌĞĂƚŵĞŶƚŝƐǀŝƚĂůƚŽ
ƉƌĞǀĞŶƚĨƵƌƚŚĞƌĐŽŶƚĂŵŝŶĂƟŽŶ
ŽĨƌŝǀĞƌƐ͕ĂŶŝŵƉŽƌƚĂŶƚƐŽƵƌĐĞŽĨ
ĨƵƚƵƌĞǁĂƚĞƌƐƵƉƉůŝĞƐ
State of
inter-dependence
Manila Water͛s sidž million customers
are healthier and wealthier thanks
to the much-improved water supply
system devised in partnership with
the community. With demand
increasing the challenge is to tackle
chronic river polluƟon

DĂLJŶŝůĂĚĂŶĚDĂŶŝůĂtĂƚĞƌƐŚĂƌĞƚŚĞƐĂŵĞǁĂƚĞƌ
ƐŽƵƌĐĞ͘tĂƚĞƌŇŽǁŝŶŐĨƌŽŵƚŚĞ/ƉŽZĞƐĞƌǀŽŝƌŝƐƐƉůŝƚ
ďĞƚǁĞĞŶƚŚĞƚǁŽƉƌŽǀŝĚĞƌƐŶĞĂƌ>ĂDĞƐĂĂŵ͕ǁŝƚŚϰϬй
ŐŽŝŶŐƚŽDĂŶŝůĂtĂƚĞƌĂŶĚϲϬйƚŽDĂLJŶŝůĂĚ͕ƌĞŇĞĐƟŶŐ
ƚŚĞƉƌŽƉŽƌƟŽŶŽĨDĂŶŝůĂ͛ƐƉŽƉƵůĂƟŽŶƚŚĂƚĞĂĐŚƐĞƌǀĞƐ͘

tŚĞŶDĂŶŝůĂtĂƚĞƌƚŽŽŬŽǀĞƌƚŚĞĂƐƚŽŶĞĐŽŶĐĞƐƐŝŽŶ
ŝŶϭϵϵϳ͕ŶĞĂƌůLJƚǁŽͲƚŚŝƌĚƐŽĨƚŚĞǁĂƚĞƌƚŚĂƚŝƚƚƌĞĂƚĞĚ
ǁĂƐůŽƐƚŝŶƚŚĞĚŝƐƚƌŝďƵƟŽŶƐLJƐƚĞŵ͘dŚĞĐŽŵƉĂŶLJ
ƌĞĐŽŐŶŝnjĞĚƚŚĂƚƚŚŝƐƉŽƐĞĚĂŵĂũŽƌƚŚƌĞĂƚƚŽǁĂƚĞƌ
ƐĂĨĞƚLJ͘EŽƚŽŶůLJǁĞƌĞĐƵƐƚŽŵĞƌƐďĞŝŶŐĚĞŶŝĞĚƚŚĞǁĂƚĞƌ
ƚŚĞLJŶĞĞĚĞĚďƵƚƚŚĞŝƌƐƵƉƉůŝĞƐĐŽƵůĚďĞĐŽŶƚĂŵŝŶĂƚĞĚ
ƚŚƌŽƵŐŚůĞĂŬƐ͘/ƚĂůƐŽŚĂŵƉĞƌĞĚƚŚĞĐŽŵƉĂŶLJ͛ƐĂďŝůŝƚLJ
ƚŽĐŽŶŶĞĐƚŵŽƌĞƉĞŽƉůĞƐĂĨĞůLJďĞĐĂƵƐĞŚŝŐŚĞƌĚĞŵĂŶĚ
ĨƵƌƚŚĞƌůŽǁĞƌƐƚŚĞƉƌĞƐƐƵƌĞŝŶƚŚĞƐLJƐƚĞŵ͕ŚĞŝŐŚƚĞŶŝŶŐ
ƚŚĞĐŚĂŶĐĞŽĨĐŽŶƚĂŵŝŶĂƟŽŶďLJŝŶŐƌĞƐƐ͘>ĞĂŬƐǁĞƌĞ
ƌĞƉĂŝƌĞĚĂŶĚŶĞǁƉŝƉĞƐůĂŝĚʹϯϰϬϬŬŵƚŽĚĂƚĞ͘&ĂƵůƚLJŽĨ
ŝŶĂĐĐƵƌĂƚĞŵĞƚĞƌƐǁĞƌĞƌĞŵŽǀĞĚĂŶĚŵŽƌĞƌĞůŝĂďůĞŽŶĞƐ
ŝŶƐƚĂůůĞĚ͘,ŽǁĞǀĞƌ͕ƚĂĐŬůŝŶŐƚŚĞůŽƐƐĞƐĐĂƵƐĞĚďLJŝůůĞŐĂů
ĐŽŶŶĞĐƟŽŶƐƉƌŽǀĞĚŵŽƌĞĚŝĸĐƵůƚ͘
:ƵƐƚĂƐǁŝƚŚDĂLJŶŝůĂĚƚŚĞƐŽůƵƟŽŶĐĂŵĞƚŚƌŽƵŐŚ
ǁŽƌŬŝŶŐǁŝƚŚůŽĐĂůƉĞŽƉůĞ͘DĂŶŝůĂtĂƚĞƌĞŶƚĞƌĞĚ
ƉĂƌƚŶĞƌƐŚŝƉƐǁŝƚŚĐŽŵŵƵŶŝƟĞƐƵŶĚĞƌŝƚƐ
͞dƵďŝŐWĂƌĂƐĂĂƌĂŶŐĂLJ͟;tĂƚĞƌĨŽƌƚŚĞWŽŽƌͿ
ƉƌŽŐƌĂŵŵĞ͕ƐƵƉƉůLJŝŶŐƐĂĨĞǁĂƚĞƌƚŽŝŶĚŝǀŝĚƵĂů
ŚŽƵƐĞŚŽůĚƐ͕ǁŚŽƉĂLJĨŽƌƚŚĞŝƌǁĂƚĞƌĐŽŶƐƵŵƉƟŽŶ
ďĂƐĞĚŽŶƐĞƉĂƌĂƚĞŵĞƚĞƌƌĞĂĚŝŶŐƐ͘dŚŝƐŝŶŝƟĂƟǀĞ

“We are mandated by the regulator to

meet parƟcular target for water service
connecƟons. ut of course we also
understand the plight of the poor. While
we sƟll make money we provide water
that is safer, cheaper and easier (to access)
than before.” Zoy 'onnjaga, usiness one
Manager
ŚĂƐƌĞƐƵůƚĞĚŝŶĐŽŵŵƵŶŝƚLJŵĞŵďĞƌƐƉĂLJŝŶŐ
ƐŝŐŶŝĮĐĂŶƚůLJůĞƐƐƚŚĂŶƚŚĞLJǁĞƌĞƚŽƉƌŝǀĂƚĞƐĞůůĞƌƐ͘
͞/ƚĚƌĂŵĂƟĐĂůůLJƌĞĚƵĐĞĚůŽƐƐĞƐ͕͟ƐĂLJƐDĂŶŝůĂ
tĂƚĞƌ͛ƐƵďĂŽƵƐŝŶĞƐƐŽŶĞDĂŶĂŐĞƌ͕ZŽLJEĞŝů
'ŽŶnjĂŐĂ͘͞ĞĨŽƌĞ͕ƐLJŶĚŝĐĂƚĞƐǁŽƵůĚŝůůĞŐĂůůLJ
ƚĂƉŝŶƚŽƉŝƉĞƐĂŶĚƐĞůůǁĂƚĞƌĨŽƌŚƵŐĞƉƌŽĮƚ͘
dŚĞLJǁŽƵůĚĚŽĞǀĞƌLJƚŚŝŶŐƚŚĞLJĐŽƵůĚƚŽĚĞůĂLJ
ĂĐŽŵŵƵŶŝƚLJ͛ƐĂƉƉůŝĐĂƟŽŶĨŽƌĂƉƌŽƉĞƌƐƵƉƉůLJ͘
,ŽǁĞǀĞƌ͕ďLJƉĂƌƚŶĞƌŝŶŐǁŝƚŚĐŽŵŵƵŶŝƟĞƐǁĞ
ǁĞƌĞĂďůĞƚŽŵĂŬĞƚŚĞŵĂǁĂƌĞƚŚĂƚŝůůĞŐĂůƚĂƉƉŝŶŐ
ĐĂŶĐŽŶƚĂŵŝŶĂƚĞƐƵƉƉůŝĞƐĂŶĚĞŶĚĂŶŐĞƌŚĞĂůƚŚ͘
ŽŵŵƵŶŝƟĞƐĂůƐŽƌĞĂůŝnjĞĚƚŚĞLJǁĞƌĞƉĂLJŝŶŐĨĂƌƚŽŽ
ŵƵĐŚĨŽƌǁĂƚĞƌĨƌŽŵŝůůĞŐĂůƐĞůůĞƌƐĂŶĚƚŚĞLJĐŽƵůĚ
ŚĂǀĞĂĐŚĞĂƉĞƌ͕ŵŽƌĞƌĞůŝĂďůĞĂŶĚŵŽƌĞĐŽŶǀĞŶŝĞŶƚ
ƐƵƉƉůLJďLJǁŽƌŬŝŶŐǁŝƚŚƵƐ͘͟
^ĂǀŝŶŐŵŽŶĞLJ͕ƐƉĞŶĚŝŶŐůĞƐƐƟŵĞĐŽůůĞĐƟŶŐǁĂƚĞƌ
ĂŶĚďĞŝŶŐŚĞĂůƚŚŝĞƌŚĂǀĞĂůůŽǁĞĚĐŽŵŵƵŶŝƟĞƐ
ƚŽďĞĐŽŵĞŵŽƌĞƉƌŽĚƵĐƟǀĞĂŶĚŚĂƐůĞĚƚŽĂŶ
ŝŶĐƌĞĂƐĞŝŶĚŝƐƉŽƐĂďůĞŝŶĐŽŵĞƐ͘͞tĞƵƐĞĚƚŽ
ƉĂLJĂƌŽƵŶĚϮϬϬWĞƐŽƐĂŵŽŶƚŚĨŽƌǁĂƚĞƌ͕͟ƐĂLJƐ
KƉŚĞůŝĂďĂŶƚĞ͕ĂůĞĂĚĞƌŽĨƚŚĞ<Ͳ:ŽŵŵƵŶŝƚLJ
ŝŶYƵĞnjŽŶŝƚLJ͕ŽŶĞŽĨƐĞǀĞƌĂůĐŝƟĞƐŝŶDĞƚƌŽ
DĂŶŝůĂďĞŶĞĮƟŶŐĨƌŽŵƚŚĞdƵďŝŐWĂƌĂƐĂĂƌĂŶŐĂLJ
WƌŽŐƌĂŵŵĞ͘͞tĞĐŽƵůĚƐƉĞŶĚĂƐŵƵĐŚĂƐϮϬWĞƐŽƐ
ŝŶĂƐŝŶŐůĞĚĂLJŝĨǁĞǁĞƌĞĚŽŝŶŐůĂƵŶĚƌLJ͘ƵƚŶŽǁĂ
ƚLJƉŝĐĂůĨĂŵŝůLJƉĂLJƐũƵƐƚϳϬWĞƐŽƐĂŵŽŶƚŚŝŶƚŽƚĂů͘
/ƚ͛ƐŵĂĚĞĂďŝŐĚŝīĞƌĞŶĐĞƚŽƵƐĂƐǁĞŶŽůŽŶŐĞƌŐĞƚ
ƟƌĞĚŚĂǀŝŶŐƚŽĨĞƚĐŚǁĂƚĞƌĂŶĚĂƚƚŚĞƐĂŵĞƟŵĞŝƚ
ŚĞůƉƐƚŚĂƚǁĞ͛ƌĞƉĂLJŝŶŐůĞƐƐ͘͟
/ŵƉƌŽǀŝŶŐǁĂƚĞƌƐƵƉƉůŝĞƐ
ĨŽƌDĂŶŝůĂ͛ƐƉŽŽƌĞƐƚƉĞŽƉůĞ
ŝƐĂŵĂũŽƌƚĂƌŐĞƚĨŽƌƚŚĞ
ŐŽǀĞƌŶŵĞŶƚĂŶĚǁĂƚĞƌƐƵƉƉůŝĞƌ
,ŝŐŚĞƌŝŶĐŽŵĞƐŵĞĂŶŵŽƌĞĨĂŵŝůŝĞƐĂƌĞŶŽǁ
ĂďůĞƚŽƉĂLJƚŚĞĐŽŶŶĞĐƟŽŶĐŚĂƌŐĞƚŽŚĂǀĞǁĂƚĞƌ
ƉŝƉĞĚĚŝƌĞĐƚůLJŝŶƚŽƚŚĞŝƌŚŽŵĞƐ͕ĂůƵdžƵƌLJĨĞǁĞǀĞƌ
ŝŵĂŐŝŶĞĚ͘DĂŶŝůĂtĂƚĞƌŚĂƐĚŽƵďůĞĚƚŚĞŶƵŵďĞƌ
ŽĨĐƵƐƚŽŵĞƌƐƐŝŶĐĞƉƌŝǀĂƟnjĂƟŽŶƚŽƐŽŵĞƐŝdžŵŝůůŝŽŶ
ƉĞŽƉůĞ͘dŚĞĐŽŵƉĂŶLJĂůůŽǁƐĐƵƐƚŽŵĞƌƐƚŽƐƚĂŐŐĞƌ
ĐŽŶŶĞĐƟŽŶƉĂLJŵĞŶƚƐĂŶĚŚĂƐƐĞĐƵƌĞĚƐƵďƐŝĚŝĞƐƚŽ
ŵĂŬĞĨĞĞƐŵŽƌĞĂīŽƌĚĂďůĞ͘͞tĞĂƌĞŵĂŶĚĂƚĞĚďLJ
ƚŚĞƌĞŐƵůĂƚŽƌLJĂƵƚŚŽƌŝƚLJƚŽŵĞĞƚƉĂƌƟĐƵůĂƌƚĂƌŐĞƚƐ
ĨŽƌǁĂƚĞƌƐĞƌǀŝĐĞĐŽŶŶĞĐƟŽŶƐ͕͟ƐĂLJƐ'ŽŶnjĂŐĂ͕ǁŚŽ
ƐƉĞŶĚƐƐĞǀĞƌĂůĚĂLJƐĂǁĞĞŬůŝĂŝƐŝŶŐǁŝƚŚƚŚĞůŽĐĂů
ĐŽŵŵƵŶŝƟĞƐŝŶŚŝƐďƵƐŝŶĞƐƐnjŽŶĞ͘͞ƵƚŽĨĐŽƵƌƐĞ
ǁĞĂůƐŽƵŶĚĞƌƐƚĂŶĚƚŚĞƉůŝŐŚƚŽĨƚŚĞƉŽŽƌ͘tŚŝůĞ
ǁĞƐƟůůŵĂŬĞŵŽŶĞLJ͕ǁĞƉƌŽǀŝĚĞǁĂƚĞƌƚŚĂƚŝƐ
ƐĂĨĞƌ͕ĐŚĞĂƉĞƌĂŶĚĞĂƐŝĞƌƚŚĂŶďĞĨŽƌĞ͘͟
WŝƉŝŶŐǁĂƚĞƌĚŝƌĞĐƚůLJƚŽƉĞŽƉůĞ͛ƐŚŽŵĞƐŝŶĐƌĞĂƐĞƐ
ǁĂƚĞƌƐĂĨĞƚLJďLJĞŶĚŝŶŐƚŚĞŶĞĐĞƐƐŝƚLJƚŽƐƚŽƌĞ
ǁĂƚĞƌĂƌŽƵŶĚƚŚĞŚŽƵƐĞǁŚŝĐŚĐĂƌƌŝĞƐǁŝƚŚŝƚĂ
ƌŝƐŬŽĨĐŽŶƚĂŵŝŶĂƟŽŶ͘tĂƚĞƌůŽƐƐĞƐŚĂǀĞďĞĞŶ
ƌĞĚƵĐĞĚƚŽũƵƐƚϭϮй͕ĂĨĞĂƚƚŚĂƚŚĂƐďƌŽƵŐŚƚ
DĂŶŝůĂtĂƚĞƌŝŶƚĞƌŶĂƟŽŶĂůƌĞĐŽŐŶŝƟŽŶĂŶĚ
ĞŶǀŝŽƵƐĂƩĞŶƟŽŶĨƌŽŵǁĂƚĞƌĐŽŵƉĂŶŝĞƐĂƌŽƵŶĚ
ƚŚĞǁŽƌůĚ͘ƵƐƚŽŵĞƌƐƌĞĂůŝnjĞƚŚĂƚƐƚŽůĞŶǁĂƚĞƌ
ƌĞĚƵĐĞƐƐƵƉƉůŝĞƐ͕ŝŶĐƌĞĂƐĞƐƚŚĞŝƌďŝůůƐĂŶĚĐĂŶ

Summary of good pracƟces
tŽƌŬŝŶŐǁŝƚŚůŽĐĂůĐŽŵŵƵŶŝƟĞƐĂƚƚŚĞƐŽƵƌĐĞ
ƚŽĂĚĚƌĞƐƐŝůůĞŐĂůůŽŐŐŝŶŐ͕ĞƌŽƐŝŽŶĂŶĚŝŶĐƌĞĂƐĞƐ
ŝŶƚƵƌďŝĚŝƚLJ͘
WƌĞƉĂƌĂƟŽŶŽĨĞŵĞƌŐĞŶĐLJƉůĂŶƐĂƚƚŚĞƚƌĞĂƚŵĞŶƚ
ƉůĂŶƚƚŽĂĚĚƌĞƐƐĞdžƚƌĞŵĞƐĐĞŶĂƌŝŽƐŽŶǁĂƚĞƌ
ƋƵĂůŝƚLJ͘ZĞƉĂŝƌŝŶŐůĞĂŬƐŝŶƚŚĞĚŝƐƚƌŝďƵƟŽŶůŝŶĞ
ĂŶĚǁŽƌŬŝŶŐǁŝƚŚĐŽŵŵƵŶŝƟĞƐƚŽŵŝŶŝŵŝnjĞůĞĂŬƐ
ĂŶĚŝůůĞŐĂůĐŽŶŶĞĐƟŽŶƐ͘
dĂŬŝŶŐĂĐƟŽŶƌĞŐĂƌĚŝŶŐǁĂƐƚĞǁĂƚĞƌƚƌĞĂƚŵĞŶƚ
ƚŽƉƌŽƚĞĐƚǁĂƚĞƌƐŽƵƌĐĞƐ͕ƉƌĞǀĞŶƚĐŽŶƚĂŵŝŶĂƟŽŶ
ŽĨǁĂƚĞƌƐƵƉƉůLJĂŶĚĞdžƉĂŶĚŝŶŐŽƉƟŽŶƐĨŽƌŶĞǁ
ǁĂƚĞƌƐŽƵƌĐĞƐŝŶƚŚĞĨƵƚƵƌĞ͘
ƚŚĞĂŵŽƵŶƚŽĨƌĂǁƐĞǁĂŐĞĞŶƚĞƌŝŶŐƚŚĞĐĂƉŝƚĂů͛Ɛ
ƌŝǀĞƌƐ͘
͞tĞƉƌŝŵĂƌŝůLJƚƌĞĂƚǁĂƐƚĞǁĂƚĞƌďĞĐĂƵƐĞǁĞǁĂŶƚ
ƚŽƉƌŽƚĞĐƚĂŶĚƌĞŚĂďŝůŝƚĂƚĞŽƵƌƌŝǀĞƌƐLJƐƚĞŵƐ͕͟ƐĂLJƐ
'ƌĂnjŝĞůƌĂŶnjĂDĞŶĚĞnj͕ƚŚĞDĂŶĂŐĞƌĂƚKůĂŶĚĞƐ
^ĞǁĂŐĞdƌĞĂƚŵĞŶƚWůĂŶƚŽŶƚŚĞďĂŶŬƐŽĨƚŚĞ
DĂƌŝŬŝŶĂZŝǀĞƌ͘͞/ĨǁĞŚĂǀĞŵŽƌĞĐƵƐƚŽŵĞƌƐƚŚĞŶ
ǁĞ͛ůůŚĂǀĞƚŚĞƉƌŽďůĞŵŽĨǁŚĞƌĞǁĞ͛ůůŐĞƚǁĂƚĞƌ
ƐƵƉƉůŝĞƐĨƌŽŵ͘LJƉƌŽƚĞĐƟŶŐĂůůŽƵƌƌŝǀĞƌƐLJƐƚĞŵƐ
ƚŚĞƐĞĐŽƵůĚĞǀĞŶƚƵĂůůLJďĞĐŽŵĞŽƵƌŶĞǁǁĂƚĞƌ
ƐŽƵƌĐĞƐ͘/ƚŝƐƉĂƌƚŽĨŽƵƌƐƵƐƚĂŝŶĂďůĞĚĞǀĞůŽƉŵĞŶƚ
ĂĚǀŽĐĂĐLJͲǁĞƚƌĞĂƚǁŚĂƚǁĞƉƌŽǀŝĚĞƚŽŽƵƌ
ĐƵƐƚŽŵĞƌƐ͘͟

ĐĂƵƐĞĐŽŶƚĂŵŝŶĂƟŽŶ͕ƐŽĐŽŵŵƵŶŝƟĞƐĂƌĞǀŝŐŝůĂŶƚ
ĂŶĚƌĞĂĚŝůLJƌĞƉŽƌƚĐƌŝŵŝŶĂůŝƚLJ͘
DĂŶŝůĂtĂƚĞƌďĞŐĂŶĚĞǀĞůŽƉŝŶŐĂt^WŝŶϮϬϬϴ͘
tŚŝůĞƚŚĞĐŽŵƉĂŶLJŚĂĚďĞĞŶŝŵƉůĞŵĞŶƟŶŐŵĂŶLJ
ŽĨƚŚĞŝĚĞĂƐĂŶĚƉƌĂĐƟĐĞƐŽĨt^WƐĨŽƌĂŶƵŵďĞƌ
ŽĨLJĞĂƌƐ͕ŐŽŝŶŐƚŚƌŽƵŐŚĂĨŽƌŵĂůƉƌŽĐĞƐƐŽĨƌĞǀŝĞǁ
ĨĂĐŝůŝƚĂƚĞĚďLJŝŶƚĞƌŶĂƟŽŶĂůĞdžƉĞƌƚƐĞŶŐĂŐĞĚ
ďLJt,KŚŝŐŚůŝŐŚƚĞĚŐĂƉƐĂŶĚŝŶĐŽŶƐŝƐƚĞŶĐŝĞƐ͘
͞KǀĞƌĂůů͕ƚŚĞt^WŚĞůƉĞĚƵƐƚŽƚĂŬĞĂŚŽůŝƐƟĐ
ĂƉƉƌŽĂĐŚ͕͟ƐĂLJƐŶǀŝƌŽŶŵĞŶƚĂůŽŵƉůŝĂŶĐĞ
DĂŶĂŐĞƌZĞŐŝŶĂdƌŝďĂĐŽ͘͞/ƚĂůůŽǁĞĚƵƐƚŽůŽŽŬĂƚ
ƚŚĞďŝŐŐĞƌƉŝĐƚƵƌĞŽĨǁŚĂƚŝŵƉƌŽǀĞƐǁĂƚĞƌƐĂĨĞƚLJ͘
tŚĂƚǁĞƚƌLJƚŽĚŽĚŽǁŶƐƚƌĞĂŵĐĂŶďĞŝŶĞīĞĐƟǀĞ
ŽƌƵƐĞůĞƐƐŝĨƵƉƐƚƌĞĂŵŝƐƐƵĞƐĂƌĞŶŽƚƌĞƐŽůǀĞĚĂŶĚ
ǀŝĐĞǀĞƌƐĂ͘
ŶƚŽŶŝŽDĂŐƟďĂLJ͕>ƵnjŽŶƌĞĂDĂŶĂŐĞƌŽĨƚŚĞ>ŽĐĂů
tĂƚĞƌhƟůŝƟĞƐĚŵŝŶŝƐƚƌĂƟŽŶ͕ǁŚŝĐŚŚĂƐ
ďĞĞŶĐŚĂŵƉŝŽŶŝŶŐt^WƐĂĐƌŽƐƐƚŚĞWŚŝůŝƉƉŝŶĞƐ͕ƐĂLJƐ
ŽƚŚĞƌǁĂƚĞƌĐŽŵƉĂŶŝĞƐƐŚŽƵůĚĨŽůůŽǁDĂLJŶŝůĂĚĂŶĚ
DĂŶŝůĂtĂƚĞƌ͛ƐůĞĂĚ͗͞t^WƐŚŽƵůĚďĞŝŵƉůĞŵĞŶƚĞĚ
ŽŶĂǀĞƌLJƐƉĞĐŝĮĐďĂƐŝƐ͕͟ŚĞƐĂLJƐ͘͞dŚĞƌĞƐŚŽƵůĚďĞ
ĂƚŚŽƌŽƵŐŚĂŶĂůLJƐŝƐŽĨƚŚĞŶĞĞĚƐŽĨĂĐĞƌƚĂŝŶǁĂƚĞƌ
ƵƟůŝƚLJ͕ŽĨĂĐĞƌƚĂŝŶŵƵŶŝĐŝƉĂůŝƚLJ͕ƐŽƚŚĂƚƚŚĞƉůĂŶĐĂŶ
ďĞĐƵƐƚŽŵŝnjĞĚƚŽƚŚĞŝƌŶĞĞĚƐĂŶĚĐĂŶďĞƌĞƐƉŽŶƐŝǀĞ
ƚŽƉƌŽŵŽƚĞĂŚĞĂůƚŚLJĐŽŵŵƵŶŝƚLJƚŚƌŽƵŐŚƚŚĞŝƌ
ǁĂƚĞƌƐĞƌǀŝĐĞ͘/ƚŵĞĂŶƐŐŽŝŶŐƚŽƚŚĞƐƉĞĐŝĮĐƉĂƌƚƐŽĨ
ƚŚĞǁĂƚĞƌƐƵƉƉůLJƐLJƐƚĞŵʹƌĂǁǁĂƚĞƌ͕ŚŽǁǁĂƚĞƌŝƐ
ƚƌĂŶƐƉŽƌƚĞĚ͕ŚŽǁŝƚŝƐƐƚŽƌĞĚĂŶĚƚƌĞĂƚĞĚ͕ĂŶĚƚŚĞŝƌ
ƉƌĂĐƟĐĞƐŝŶƐĞƌǀŝĐĞĚĞůŝǀĞƌLJƚŽŚŽƵƐĞŚŽůĚƐ͘dŚĂƚ͛ƐĂ
ůŽƚŽĨƚŚŝŶŐƐƚŽďĞůŽŽŬĞĚŝŶƚŽ͘ŶĚƚŚĞǁĂƚĞƌƵƟůŝƟĞƐ
ĂƌĞŶŽƚĂůǁĂLJƐƚŚĞƐĂŵĞʹĞĂĐŚŽŶĞŝƐƵŶŝƋƵĞ͘͟

dŚĞt^WŝĚĞŶƟĮĞĚƚŚĂƚĂŐƌŽǁŝŶŐ
ƌŝƐŬĐŽŵĞƐĨƌŽŵƐƚƌĞƐƐŽŶĞdžŝƐƟŶŐ
ƐƵƉƉůŝĞƐ͘ĞŵĂŶĚŝƐŝŶĐƌĞĂƐŝŶŐ
ĂŶĚƐŽŶĞǁƐŽƵƌĐĞƐŽĨǁĂƚĞƌŶĞĞĚ
ƚŽďĞĨŽƵŶĚ͘ƵƚǁŝƚŚƐŽŵĂŶLJ
ƌŝǀĞƌƐĐŚƌŽŶŝĐĂůůLJƉŽůůƵƚĞĚƚŚƌŽƵŐŚ
ŚŽƵƐĞŚŽůĚĂŶĚŝŶĚƵƐƚƌŝĂůǁĂƐƚĞ͕
ŽƉƟŽŶƐĂƌĞůŝŵŝƚĞĚ͘^ŽǁŚŝůĞƚŚĞ
ĞŵƉŚĂƐŝƐŽĨƌĞŐƵůĂƚŽƌƐĂŶĚƵƟůŝƟĞƐ
ŚĂƐƉƌĞǀŝŽƵƐůLJďĞĞŶŽŶƚŚĞĚĞůŝǀĞƌLJŽĨ
ƐĂĨĞǁĂƚĞƌ͕ŝŶĐƌĞĂƐŝŶŐĂƩĞŶƟŽŶŝƐŶŽǁ
ďĞŝŶŐƉĂŝĚƚŽǁĂƐƚĞǁĂƚĞƌƚƌĞĂƚŵĞŶƚ͘
/ƚ͛ƐĂďŽƵƚĞdžƉĂŶĚŝŶŐƚŚĞƐĞǁĞƌĂŐĞ
ŶĞƚǁŽƌŬĂŶĚŝŶĐƌĞĂƐŝŶŐƚŚĞƚƌĞĂƚŵĞŶƚ
ŽĨƐůƵĚŐĞĨƌŽŵƐĞƉƟĐƚĂŶŬƐƚŽƌĞĚƵĐĞ
DĂŶŝůĂtĂƚĞƌŚĂƐůĂŝĚĂŶĚƌĞƉĂŝƌĞĚ
ƚŚŽƵƐĂŶĚƐŽĨŬŝůŽŵĞƚĞƌƐŽĨƉŝƉĞƚŽ
ƌĞĚƵĐĞůĞĂŬƐĂŶĚĐŽŶƚĂŵŝŶĂƟŽŶ
ACKNOWLEDGEMENTS
dŚŝƐ ĚŽĐƵŵĞŶƚ ŝƐ ƉƌĞƉĂƌĞĚ ĂƐ ƉĂƌƚ ŽĨ ƚŚĞ ŽŶŐŽŝŶŐ ĞīŽƌƚ ďLJ t,K ƚŽ ĂĚǀŽĐĂƚĞ ƚŚĞ ŝŵƉůĞŵĞŶƚĂƟŽŶ ŽĨ
tĂƚĞƌ ^ĂĨĞƚLJ WůĂŶƐ͘ t,K ǁŽƵůĚ ůŝŬĞ ƚŽ ĞdžƉƌĞƐƐ ŝƚƐ ĂƉƉƌĞĐŝĂƟŽŶ ƚŽ ƚŚĞ WŚŝůŝƉƉŝŶĞ ĞƉĂƌƚŵĞŶƚ ŽĨ ,ĞĂůƚŚ͕
DĂLJŶŝůĂĚ tĂƚĞƌ ^ĞƌǀŝĐĞƐ /ŶĐŽƌƉŽƌĂƚĞĚ͕ DĂŶŝůĂ tĂƚĞƌ͕ ƚŚĞ WŚŝůŝƉƉŝŶĞ >ŽĐĂů tĂƚĞƌ hƟůŝƟĞƐ ĚŵŝŶŝƐƚƌĂƟŽŶ͕
ƚŚĞWŚŝůŝƉƉŝŶĞtĂƚĞƌtŽƌŬƐƐƐŽĐŝĂƟŽŶ͕ƚŚĞƵŵĂŐĂƚĐŽŵŵƵŶŝƚLJĂŶĚƚŚĞ<Ͳ:ĐŽŵŵƵŶŝƚLJŝŶYƵĞnjŽŶŝƚLJĂŶĚ
ƵďĂŽƵƐŝŶĞƐƐƌĞĂĨŽƌƚŚĞŝƌĐŽŵŵŝƚŵĞŶƚƚŽĚƌŝŶŬŝŶŐǁĂƚĞƌƐĂĨĞƚLJĂŶĚƚŚĞŝƌƐƵƉƉŽƌƚƚŽƚŚĞŝŶĨŽƌŵĂƟŽŶ
ŐĂƚŚĞƌŝŶŐŵŝƐƐŝŽŶƐĨŽƌƚŚĞƉƌŽĚƵĐƟŽŶŽĨƚŚŝƐĚŽĐƵŵĞŶƚ͘

ůůƌĞĂƐŽŶĂďůĞƉƌĞĐĂƵƟŽŶƐŚĂǀĞďĞĞŶƚĂŬĞŶƚŽǀĞƌŝĨLJƚŚĞŝŶĨŽƌŵĂƟŽŶĐŽŶƚĂŝŶĞĚŝŶƚŚŝƐƉƵďůŝĐĂƟŽŶ͘,ŽǁĞǀĞƌ͕
ƚŚĞ ƉƵďůŝƐŚĞĚ ŵĂƚĞƌŝĂů ŝƐ ďĞŝŶŐ ĚŝƐƚƌŝďƵƚĞĚ ǁŝƚŚŽƵƚ ǁĂƌƌĂŶƚLJ ŽĨ ĂŶLJ ŬŝŶĚ͕ ĞŝƚŚĞƌ ĞdžƉƌĞƐƐĞĚ Žƌ ŝŵƉůŝĞĚ͘
dŚĞƌĞƐƉŽŶƐŝďŝůŝƚLJĨŽƌƚŚĞŝŶƚĞƌƉƌĞƚĂƟŽŶĂŶĚƵƐĞŽĨƚŚĞŵĂƚĞƌŝĂůůŝĞƐǁŝƚŚƚŚĞƌĞĂĚĞƌ͘/ŶŶŽĞǀĞŶƚƐŚĂůůƚŚĞ
tŽƌůĚ,ĞĂůƚŚKƌŐĂŶŝnjĂƟŽŶďĞůŝĂďůĞĨŽƌĚĂŵĂŐĞƐĂƌŝƐŝŶŐĨƌŽŵŝƚƐƵƐĞ͘

ΞϮϬϭϭ͕tŽƌůĚ,ĞĂůƚŚKƌŐĂŶŝnjĂƟŽŶ͘ůůƌŝŐŚƚƐƌĞƐĞƌǀĞĚ͘