JOB SATISFACTION AMONG MAJLIS BANDARAYA MELAKA

BERSEJARAH (MBMB) STAFFS

YAZLINDA BINTI SAFIHI

2002315717

BACHELOR OF BUSINESS ADMINISTRATION (Hons.)

MARKETING
UNIVERSITI TEKNOLOGI MARA
KAMPUS MELAKA

NOVEMBER 2005
 DECLARATION OF ORIGINAL WORK

BACHELOR OF BUSINESS ADMINISTRATION (HODS.) MARKETING

FALCULTY OF BUSINESS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA
KAMPUS ALOR GAJAH

"DECLARTION OF ORIGINAL WORK"

I, Yazlinda Binti Safihi, (IIC Number: 801203-13-5600)

Hereby, declare that,

• This work has not previously been accepted in substance for any degree, locally
or overseas and is not being concurrently submitted for this degree or any other
degrees

• This project paper is the result of my independent work and investigation, except
where otherwise stated

• All verbatim extracts have been distinguished by quotation marks and sources of
my information have been specifically acknowledged.

Signature: Date: Is-I \\ ! 0'>

 TABLE OF CONTENTS

Contents Page

Acknowledgement iv
List of Tables v
List of Figures vii
Abstract viii

CHAPTER ONE: INTRODUCTION

1.1 Background of Company 1

1.1.1 Area ofAdministration

1.1.2 Motto MBMB

1.1.3 MBMB Logo

1.1.4 Objective ofMBMB

1.1.5 The Role and Function ofMBMB

1.1.6 Organizational Chart

1.1. 7 Services ofMBMB

1.1.7 (a) Guidance on Waste Disposal and Keep Clean

1.1.7 (b) Restriction

1.1.7 (c) Other Services

1.1.7 (d) Facilities ofMBMB

1.2 Problem Statement 12

1.3 Research Question 13

1.4 Research Objectives 13

1.5 Theoretical Framework 13

1.6 lI)1Potl1esis 14

1.7 Scope of Study 14

1.8 Significant of Study 15

1.9 Limitation 16

1.9.1 Time Constraints

1.9.2 Feedbackfrom the Respondents

1.9.3 Cost Constraints

1.10 Defmition of Term 16

CHAPTER TWO: LITERATURE REVIEW

2.1 Definition of Job Satisfaction 18

2.2 The Importance of Job Satisfaction 21

2.3 Factors tllat Influence Job Satisfaction 25

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Population 32

3.2 Sampling 33

3.3 Data Collection Metllod 33

3.4 Questionnaire Design 33

3.5 Data Analysis 34

3.6 Data Interpretation 34

 Abstract

The job satisfaction among Majlis Bandaraya Melaka Bersejarah (MBMB) staffs is the

focus ofthe study. Understanding the staffs satisfaction towards the factors influence the

job satisfaction. Many of the company today, believe that the staffs are one of their

assets. It means that, it is important to make them happy and satisfy to ensure that

employees will be loyal with the company. In this research had been done to study the

level of job satisfaction and factors that can influence job satisfaction among MBMB

staffs. Hopefully, the findings of this research can give some benefits to the company,

and they can make some improvement to increase their staffs satisfaction.

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