Professional Documents
Culture Documents
10/01/2014
Prepared by:
Harsh Vyas – 212011
Kali Prasad Pandey – 212013
Kavita Kharayat – 212016
Kunal Nagpal – 212017
Manish Sisodia – 212018
YES BANK, one of the new generation private
sector banks, was set up in India after reforms
were introduced in the banking sector in the
1990s. Yes Bank entered the market in late
2004 when the banking space in India was already
overcrowded with a number of public sector banks,
private sector banks, and co-operative banks.
Foreign multinational banks, which were growth-constrained, were
also waiting eagerly for the sector to open up further in 2009 to make
a major foray into this emerging market. However, despite being a late
entrant, Yes Bank drew the attention of its competitors and analysts by
the speed at which it grew and by increasing its operations throughout
the country.
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Banking reforms started in early 1990’s.
The reforms in the financial sector were based upon the recommendations of
the Narsimhan committee.
India was dominated by the public sector banks which nearly had 83 % of the
banking business.
The second phase reforms took place in 2009 which included reducing NPA
to 3%, extending credit facilities to rural areas, reducing higher rates of interest
and giving more importance to priority lending sectors etc.
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Yes bank was promoted by Rana kapoor
and Ashok Kapur.
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Vision: To be recognized as the ‘Best Quality Bank of the World in India’ by
2015 and to evolve as the Professionals’ Bank of India
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Means: Trust, Growth, Technology,
Human Capital, Transparency and
Responsible Banking.
The foundation of this strategy lies in the name "YES", which underlines the twin
ethos of service and trust and the promise to deliver a truly delightful and
unprecedented Banking experience to all customers.
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Political factor:
RBI’s 1991 monetary policy and control systems
Economical factor
Economic Fluctuation -Delay in Indian Vision of 2020
If FDI limits are relaxed then more FDI are brought in India through Banking
channels
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Socio Economic factor
Tradition maharaja Pratha
Change in Lifestyle
Literacy Rate
Population
Technological Factor
Foreign banking sectors entered in Indian market witb asserting the
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Strength
The bank differentiated itself from other players in the industry through
its on three basic parameters.
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A unique method of acquiring customers and retaining them.
The knowledge banking approach was its main pillar of differentiation and
using it provided specialized service to various sunrise industries through
domain expert.
Yes bank decided to follow an innovative approach to break into the heavily
cluttered Indian commercial banking system.
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The bank focused on providing the customer with specialized banking
service depending upon their requirement.
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“We have made a calibrated decision to invest in the best IT systems and
practices in order to make its technology platform a strategic business tool
for building a competitive advantages”
Srikrishan H ( Executive director)
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Yes bank was founded with the aim of providing the world
class customer service to the customer using latest technology in the
industry.
• ATMs
• Mobile banking
• Phone banking
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The bank entered into the strategic partnership with Gartner inc. to
formulate and implement the bank IT policy.
It believed in outsourcing those activities that are not part of its core
competencies.
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Maintaining centralized database and centralized processing for speedy
retrieval of data.
Using the best systems for seamless integration of front, middle, and back
offices.
Adopting the best inspection and security system to provide a better comfort
zone for customers of bank systems.
Wireless advances.
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Yes Bank ---Employees are strategic asset for long term competitive asset.
Main objective
To emerge as one of the best employers in the country & as most preferred
recruiter in the banking sector.
Synergy at work.
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Yes entrepreneur in action Take break from regular work to focus
on project of his/her interest to achieve individual goal.
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Yes Mentor : Assigning a senior and dynamic employee as a mentor to
new employee
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Value Chain for a Differentiation Strategy of Yes Bank
Firm Infrastructure – Money Monitor, Mobile payments, Two-factor
authentication, Mobile Banking , RFID, speech enabled IVR
MA
Synergy at work, Yes entrepreneur in action, YPEP, YREP, Yes Mentor
RG
Yes School of Banking, Yes University and School Relations
IN
Technology: Outsourcing ATMs, Mobile Banking, Phone Banking,
Partnership for IT Policy, SIX Sigma Norms, Automation of Operations
IN
& delighted
RG
Human • asset quality through customer
MA
capital Specialized disciplined credit risk service.
advisory team management. and
for catering to address inefficiencies
SME in the Indian financial
sector.
Yes Bank has positioned itself as a bank which gives higher standard of
services through product innovation for the diverse need of individual &
corporate clients. So they want to highlight following points in their
positioning segment :
Customer centric
Service oriented
Product innovation
Using TOWS matrix to generate alternative strategies
Strength
http://jainmatrix.com/2012/09/14/yes-bank/
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The Bank differentiated itself from other players through
Unique “knowledge banking‘ approach”
price competition
Overall, it aimed at establishing itself as knowledge based and
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Yes, the Business strategy implied by Yes Bank was a runaway
success.
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December 2006 the bank rated as third best private bank
in India by business world
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http://www.yesbank.in/
http://en.wikipedia.org/wiki/Yes_Bank
http://articles.economictimes.indiatimes.com/2013-10-
23/news/43326592_1_credit-growth-rajat-monga-profit-growth
http://jainmatrix.com/2012/09/14/yes-bank/
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Thank you
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