Key Performance Indicator Template

While numerous key performance indicators (KPIs) typically influence IT projects generally, the benefit of tracking all of them may be outweighed
by the cost to do so. Therefore, each project must carefully select and manage those KPIs most relevant to its specific situation.
This sample template can be used to define KPIs. A template for each different KPI and metric should be created and saved in a repository. This
will eliminate duplication of effort across projects when defining KPIs and metrics. For example, if Project A defines a KPI for “critical path
slippage,” Project B might use the same KPI or use its definition as a basis to develop a variation.
As a starting point, the table below the template gives some examples of possible KPIs for each of the previously defined project-critical success
factors (PCSFs) and a metric (measure and dimension) for each KPI, with the targets remaining to be defined.
Use in conjunction with the article Determining IT Project Health.
 Project Critical Success Factor (PCSF):
Financial Status
Key Performance Indicator (KPI):
Funding Adequacy (Illustrative Example)
Metric: Measure: Dimension: Level: Target: Frequency of Cumulative (C)/ Red: Yellow: Green: Source: Existing (E)/
Measurement: Point-in-Time (P): New (N):
Funds Obligated Percent of Lifecycle Project 100% Quarterly P TBD TBD TBD TBD ?
Funding of
Budget

Project Critical Success Factor (PCSF):

Regulatory Compliance
Key Performance Indicator (KPI):
Review Success (Illustrative Example)
Metric: Measure: Dimension: Level: Target: Frequency of Cumulative (C)/ Red: Yellow: Green: Source: Existing (E)/
Measurement: Point-in-Time (P): New (N):
Reviews Approved per Number of SLM Stage Solution 2 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews Engineering
Reviews Approved per Number of SLM Stage Planning 1 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews
Reviews Approved per Number of SLM Stage Requirements 1 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews Definition
Reviews Approved per Number of SLM Stage Design 2 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews
Reviews Approved per Number of SLM Stage Development 2 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews
Reviews Approved per Number of SLM Stage Integration and 1 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews Test
Reviews Approved per Number of SLM Stage Implementation 2 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews
Reviews Approved per Number of SLM Stage Operations and 1 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews Maintenance
Reviews Approved per Number of SLM Stage Disposition 1 Monthly C TBD TBD TBD Schedule E
SLM Stage Reviews
Examples of Possible Key Performance Indicators Metric Target

Measure Dimension

Project Critical Success Factor (PCSF): Financial Status

Cost overrun Dollar amount of budgeted cost exceeded Month TBD

Funding adequacy Percent of funds obligated Project budget TBD

Funds expended Percent of funds expended Project budget TBD

Project Critical Success Factor (PCSF): Human Resources

IT support staff availability Number of required staff unavailable Month TBD

Staff level Percent of positions occupied Authorized head count TBD

Staff replacement Average number of days to fill a vacant position Project lifecycle TBD

Staff turnover Number of staff replacements Project lifecycle TBD

Project Critical Success Factor (PCSF): Quality Controls

Deliverables to end user Percent of deliverables rejected Month TBD

Material and equipment delivered to the project Percent of items received rejected Month TBD

Software delivered to the project Percent of builds rejected Month TBD

Project Critical Success Factor (PCSF): Regulatory Compliance

Review success Number of reviews disapproved Project lifecycle TBD

Project Critical Success Factor (PCSF): Schedule Status

Critical path slippage Number of days end date slipped Project lifecycle TBD

IT facilities/environments availability Number of days late Project lifecycle TBD

Late deliveries to project Average number of days for late deliveries Project lifecycle TBD

Project Critical Success Factor (PCSF): Scope Delivery

Change requests approved Number of approved change requests Month TBD

Customer acceptance of deliverables Ratio of deliverables accepted to total deliverables Month TBD