Quezonian Educational College, Inc.

Atimonan, Quezon

KAHIT SAAN

(Coffee and Frappe Shop)

Jannel Yza S. Gunida

Beverlyn P. Arcilla

Johnbill C. Garchitorena

BSBA-1

Mrs. Odessa U. Noscal

Instructor
 INTRODUCTION

Coffee and Frappe, they have the power to divide a crowd, create schisms, break up or

get back a happy relationship. Opinions about Coffee and Frappe vary far and wide. From

worshiping the black beverage to despising it with a burning passion, there are as many takes on

Coffee and Frappe as there are flavours and variation of the drink itself.

What time is coffee time? Do Doctors, Nurses, Teachers, Students all take coffee or

frappe at the same time of the day? Can they pick somewhere near their offices or should it be

close to their place or on neutral ground in between?

People nowadays have different activities every day. As they face their everyday life,

sometimes, they need time to chill or to refresh physically, mentally and emotionally. They need

something that may help them to forget all those stressful activities for the mean time. In this

Shop, people can stay as long as they want to. Here, they can conduct small meetings or friends

get together while sipping coffee, or simply order frappe and read their favourite books. Nurses

and Doctors can buy coffee whenever they feel dizzy in their shift, also those Teachers who

didn’t have much sleep because of doing their lesson plans the other night. College Students

whose sleepless doing their Thesis and Feasibility Study can also buy Frappe to free their mind

and regain energy.

Therefore, we are proposing for a coffee and frappe shop and other specialty product that

we can serve people as their stress reliever. The Shop will be named as KAHIT SAAN (Coffee

and Frappe Shop) so that everyone who seeks where to go and tell their companion “Kahit Saan”

will actually have somewhere to go.

 OBJECTIVES

To know the different variables involved with the business venture and how it

will be accepted on the open market along with who will be the target audience. Determine the

factors that will make the business opportunity that was presented in the business case as success

and if the propose strategic action makes sense operationally and will produce the desire result.

Sub- Objectives:

 Customer perception about the coffee

 To attract coffee lovers and teenagers spending time together over coffee
 To attract cooperate meetings over coffee
 To encourage coco service
 Relative market share of existing coffee shop
 To understand customer consumption pattern of the coffee
 Ordering pattern at coffee shop
 Opportunity matrix
 Consumer feedback and recommendation for positioning of the new brand.

At KAHIT SAAN (Coffee and Frappe Shop), we aim to serve the best quality and most

interesting varieties of coffees, frappes and accompaniments at all times to everyone. We

strive to treat our customers respectfully as our guest; we intend to offer our guests service

that is prompt, efficiency, friendly and relaxed. We aim to provide a pleasant welcoming

environment and will maintain a clean and attractive coffee and frappe shop at all times. We

want KAHIT SAAN (Coffee and Frappe Shop) to be a great place to work. We aim to create

a positive, respectful workplace and to empower our staff to be themselves and to achieve

their fullest potential. KAHIT SAAN (Coffee and Frappe Shop) is committed to furthering

the spirit and well-being of our neighbourhood and the overall community.
QUALIFICATIONS OF MANAGER


Must be a graduate of Hotel and Restaurant Management with working experience of at
least 2 years in managing service

Trainings and Certificate of Barista or TESDA NC4 Barista

Excellent customer and training service skills

Good communication skills

Must have a strong planning and organizational skills

Must be flexible

Must have the ability to cope under pressure

Good accounting skills

QUALIFICATIONS OF HR STAFF

RECRUITMENT STAFF:

 Must have a Bachelor’s degree in Business Administration specialized in Human

Resource Development Management
 Must have a strong interpersonal skills
 Must have the ability to work accurately, with attention to detail
 Proven, effective interviewing skills
 Must have a strong ability to manage systems
 Natural strength in strategic and process thinking

FINANCIAL STAFF:

 Must have a Bachelor’s degree in Financial Management

 Must have the ability to meet deadlines with effective results
 Proficient with basic budget calculation and management

 Must have the ability to write clear policy

 Must have the ability to present reports and clearly explain the data
QUALIFICATIONS FOR SUPERVISOR

 Minimum college diploma or equivalent. Minimum one year of retail or six months
of specialty coffee experience. Previous supervisory experience preferred.
 Basic computer skills required.

 Must be able to work overtime, including weekends, evenings and special events as
needed.
 Well-organized and detail-oriented and able to multi-task.
 This position will require frequent standing and use of hands and arms.
 Must be able to lift up to 30lbs and frequently bend and twist from the waist.
 Frequently required to use hand and finger motions, handle or feel objects, reach
with hands and arms.
 Must be able to adjust vision to both day and night lighting, and be able to focus on
distant and close-range projects. Regularly required to handle food, hot beverages,
and work with sharp objects.
 Must have excellent verbal and written English communication skills.

QUALIFICATIONS OF BARTENDER, CASHIER & CUSTOMER SERVICE

BARTENDER:

 At least 2 years graduate in Bartending

 An outgoing personality.

 Communication skills.

 The ability to work well in a team.

 Tact and diplomacy for dealing with difficult situations.

 Numeracy.

 Physical fitness and stamina.

 A good memory.

 Reliability.
CASHIER:

 Must have a diploma in high school.

 Introduction to Basic Math.

 Interpersonal Communication/Written and Verbal Communication.

 Time Management.

 Product Knowledge.

 Telephone Etiquette.

 Customer Service.

 Dispute resolution.

 Dependability.

CUSTOMER SERVICE:

 At least high school graduate

 With pleasing personality
 Must be patience
 Ability to really listen to customers
 Clear communication skills
 Enough knowledge of the product
 Ability to use positive language
 Time management skills
 Ability to “read” customers
 Must have a calming presence
 Goal oriented focus
 Willingness to learn
MAINTENANCE HEAD:

 At least 2 years graduate in Auto Mechanic

 Must be certified to operate a machine
 Basic computer skills required

 Physical fitness and stamina.

 A good memory.

 Must be patience
 Goal oriented focus
 Must have a strong ability to manage systems

JANITOR:

 At least high school graduate

 Clear communication skills
 Must be flexible
 Ability to use positive language
 Must have the ability to work accurately
 Must have a calming presence
 Goal oriented focus
 Willingness to learn
 ORGANIZATIONAL CHART

Manager/Business Owner

General Manager

Human Maintenance
Day Shift Night Shift
Resource Head
Supervisor Supervisor
Manager

Recruitmen Financial Customer Waiter/Wai Customer Janitor

Bartender Cashier Bartender Cashier
t Staff Staff Service tress Service
 SALARY AND WAGES

Employee Hour/ Salary/ wages No. of Day / Day/ Salary/ wages

position day daily (Php) Employee Week Month monthly

General

Manager 8 610.00 1 7 30 18,300

Supervisor 8 480.00 2 7 30 14,400

HR manager 8 480.00 2 7 30 14,400

Financial Staff 8 350.00 2 6 24 8,400

Recruitment 8 350.00 2 6 24 8,400

Staff

Bartender 8 350.00 4 6 24 8,400

Cashier 8 350.00 2 6 24 8,400

Customer 8 350.00 2 6 24 8,400

Service

Waiter 8 300.00 4 6 24 7,200

Maintenance 8 400.00 1 6 24 9,600

Head

Janitor 8 270.00 2 6 24 6,480

TOTAL 4,290 24 112, 380

 LOCATION SITE

The shop will be built-in along the corner of Manuel Quezon St. and Cerrudo St.

Atimonan, Quezon near to private hospital and public school. The target consumers are students,

teachers, nurses, doctors and other nearby neighbourhood especially those people whose

relatives are confined in the nearby hospital during night time. The location must be perfect for

the officials and guards in the private hospital to be able to fight the dizziness and stay awake for

their duties.
 BUILDING COST

EQUIPMENT QUANTITY PRICE

CEMENTS 240 BAGS P50,000.00

SAND 24 CUM. P3,620.00

GRAVEL 12 CUM. P3,000.00

BACK FILL 76 CUM. P9,980.00

EXCAVATION 28 CUM. P7,000.00

CHB SAND 4 70 PCS. P3,500.00

PSB 10MM 160 PCS. P18,400.00

TIE WIRE 34 KG. P2,720.00

TILES 1400 PCS. P20,720.00

TILE BOUNDING 22 BAGS P5,280.00

COLUM POST 8X8 12 SETS P18,000.00

VERTICAL STUBS @560 P67,200.00

HORIZONTAL STUBS @420 P50,400.00

HARDIFLEX SIDING 62 PCS. P6,200.00

DISCGRIDE BLADE 4 PCS. P2,800.00

CIRCULAR SAW BLADE 2PCS. P4,000.00

DRILL BITS 10 PCS. P1,200.00

CWN 120 KG. P9,600.00

GALVANIZED STEEL SHEET 30 LRT. P3,600.00

ROOF NAIL 4 KGS. P400.00

GUTTER 2PCS. P400.00

FLASHING 6PCS. P1,200.00

BLIND RIVERTS 200 PCS. P200.00

DRILL BIT (METAL) 2 PCS. P140.00

WOOD FRAMING 2 LOT. P50,000.00

WOOD SHINGLES 0.40mX0.40m 1294 LOT P20,000.00

INTERIOR BAR 2 LOT P20,000.00

EXTERIOR BAR 2 LOT P30,000.00

WALL TILE 0.20X0.20 468 PCS. P24,000.00

UNGLAZED FLOOR 50 PCS. P2,000.00

CEMENT MORTAR 2 BAGS. P500.00

WHITE CEMENT FILTER 10 KGS. P250.00

ROUGH-IN 2 LOT P20,000.00

FIXTURE 2 LOT P18,000.00

TOTAL P474,310.00

MACHINERIES AND EQUIPMENT

Item Quantity Unit Price Total Price

Espresso Coffee Maker 2 180,000.00 360,000.00

POS System 1 15,000.00 15,000

Blender 3 2,500.00 7,500.00

 Television 1 25,000.00 25,000.00

Wi-fi Router 1 3,000.00 3,000.00

TOTAL
410,500.00

KITCHEN UTENSILS

Description Quantity Unit Price Total Price

Measuring cup 1 Set 150.00 150.00

Measuring spoon 1 set 100.00 100.00

Measuring Glass 3 50.00 150.00

Weighing scale 2 250.00 500.00

Spoon 30 25.00 750.00

Fork 30 25.00 750.00

Pastry plates 30 30.00 900.00

Pitcher 5 125.00 625.00

Irish Coffee Glass 6 box (6pcs) 150.00 (6pcs/box) 900.00

Coffee mugs 20 30.00 600.00

High ball glass 4 box (6pcs) 150.00 (6pcs/box) 600.00

Glass (ordinary) 6 box (5pcs) 80.00 (5pcs/box) 480.00

Water Goblet 6 box (6 pcs) 80.00 (6pcs/box) 480.00

Frappe Glass 6 box (6pcs) 300.00 (6pcs/box) 1,800.00

TOTAL 8,785.00
 SUPPLIES PER WEEK

Description Quantity Unit Price Total Price

Thermal Paper 2 23.00 46.00

Tissue Paper 3 packs 15.00 45.00

Cleaning Towel 2 8.00 16.00

Sponge and scrub 1 6.00 6.00

Dishwashing Liquid 1 bottle 12.00 12.00

Glass Cleaner 1 70.00 70.00

TOTAL 195.00

SUPPLIES PER MONTH

Description Quantity Unit Price Total Price

Thermal Paper 8 23.00 184.00

Tissue Paper 10 packs 15.00 150.00

Cleaning Towel 3 8.00 24.00

Sponge and scrub 2 6.00 12.00

Dishwashing Liquid 3 bottles 12.00 36.00

Glass Cleaner 2 70.00 140.00

TOTAL 546.00
 SUPPLIES PER YEAR

Description Quantity Unit Price Total Price

Thermal Paper 90 23.00 2070.00

Tissue Paper 110 packs 15.00 1650.00

Pot Holder 6 5.00 30.00

Cleaning Towel 9 8.00 72.00

Sponge and scrub 6 6.00 36.00

Dishwashing Liquid 30 bottles 12.00 360.00

Glass Cleaner 5 70.00 350.00

Spin mop 1 510.00 510.00

TOTAL 5,078.00
 CONCLUSION

The result indicated that it is ideal for the society and coffee shops to adopt and

implement 24 hours services. This is to enhance the effectiveness and efficiency within

the production and distribution systems. This will enhance quality services thus saving

time and energy of consumers as they seek to address demands and preferences in

relation to consumption of coffee or Frappe. Coffee is also vital for many reasons. The

numbers of youth are more influenced with the coffee shop. Facilities and services plays

major role to attract loyal customers. This explains the response majority on the need to

adopt and implement coffee shops away from the buildings within the area. Erection of

coffee shops away from the buildings within the area will enhance the opportunity for

students to enjoy services form the shops on a 24/7 basis. This relates to the essence of

quality area, plenty of space and other products, and quiet environment to facilitate social

needs such as meetings and bonding activities. People would like to spend few minutes to

an hour in the coffee shop. Some of them will also do other things like relaxing, resting,

chatting and browsing while drinking coffee or frappe.

FLOOR PLAN

1ST LEVEL

2ND LEVEL
 The financial cost will be provided by the Owners. Since it will be newly build

shop, the building will cost that much.

The initial capital will be Php 917,978.50

TOTAL PROJECT COST

COST FACTORS AMOUNT

Construction Cost 474,310.00
 Interior design
 Exterior design
- Paving Bricks
- Tables and Chairs with
umbrella
- Others

Pre operating Expenses 2,000.00

 Recipe testing

Equipment and Machineries 419,285.00

 Espresso Coffee Maker
 POS System
 Bakery Case Refrigerated
 Blender
 Television
 Wi-Fi Router
 Kitchen equipment

Startup Cost 22,383.50

 Supplies per month
 Inventories per month

TOTAL INVESTMENT COST 917,978.50