COURSE TITLE: OPERATIONAL EXCELLENCE

Programme code Programme Term Delivery

P001 PGDM 2 Core

Short Title: OM-2

Full Title: Operational Excellence

Course No of
Credits: 2 20
Code: Sessions

Reviewed By: Area Chair Approved By: Director / Associate Dean

This course equips the student to understand Operational Excellence and its
characteristics together with measurement and key performance indicators both in
the Manufacturing and Service domains.

Course Overview: It introduces proven tools and techniques in the areas of Operational leadership
(servant leadership), workplace management, visual control, waste reduction,
process flow, standardized operations, root cause problem solving for continuous
improvements.

Level ** Linkage
Course Outcomes: *
To PO
On successful completion of this course the learner will be able to:
Demonstrate Leadership behaviors and skills of a Servant Leader in 2 1,3
implementing Operational excellence as a VALUE and a competitive tool –
1
Lessons from Toyota Production / Management System

Develop efficient and effective process thinking, performance analysis and 3 2,5
2 design to deliver VALUE to internal and external customers

Recognize, Define, Analyze problems for root causes and interpreting data to 4 2,6,8
3 deploy optimum solutions using structured approaches , tools and techniques

* Use Bloom's Taxonomy Verbs ** Use Bloom's Taxonomy Levels (1 to 6)

HRR-AA-001-V.1
 Course Content & Assessment
No of
Module Module Contents
Sessions
Module 1 Understanding Operational excellence as a Corporate philosophy and organizational
culture , Operational discipline, values and behaviors,
Leadership Performance measures and metrics. (outcomes and enabling measures)
for Examples from world class companies and their benchmarks. 5
Operational
Understanding “Servant Leadership” and Business Principles from
Excellence The Toyota Way.
Effective Goal deployment – Hoshin Kanri / Balanced Scorecard approaches

Module 2 Mapping the activities in a process, concept of Value, Value stream, cycle time, takt
time, throughput etc.

Process view Measures of Process performance, flow rates, inventories and flow times, Little’s
of law. Evaluating Process capacity, process utilization and capacity utilization. 8
Organizations Illustrative examples and numerical problems
Types of Waste in the value chain. Identifying Waste through an experiential
exercise, Workplace organization through 5S

Module 3 Conceptual understanding – defining the problem after understanding the situation,
PDCA – Plan-Do-Check – Act , Root cause analysis, Steps in problem solving,
7
Problem 7 QC tools - Solving Problems using Microsoft excel,
Solving Telling the Improvement Story using a A3 Report

HRR-AA-001-V.1
 Assessment Breakdown Marks

Continuous Assessment 40

Term End Written Examination 60

Continuous assessment Break-up: (Minimum One Assignment Per Credit)

Indicative – to be completed by the faculty member at the time of developing the Session plan
Course
Out of
Outcome
Type Description 40 Module Coverage
Addressed
Marks
(SL. No)
Assignment
Test
Project
* At least 2 types of continuous assessments should be used 2 credit and at least 3 types for 3 credit course.

Resources

Required Book Resources (Use APA Format)

1. Jeffrey K Liker, The Toyota Way , Tata McGraw Hill

2. Jeffrey K Liker and David Meier, The Toyota Way Field book – A Practical guide, Tata McGraw Hill
3. Heizer, Jay; Render, Barry. (2015).Operations Management. (11th ed.).Noida: Pearson Education.

Recommended Book Resources ( Use APA format)

HRR-AA-001-V.1