MANAGING TEAMS

CHAPTER 10
TOPIC 10: MANAGING TEAMS
LEARNING OUTCOMES

1. Explain the differences between groups and teams;

2. Identify the advantages and disadvantages of teams;
3. Appraise the best time to form teams:
4. Distinguish the different types of teams;
5. Evaluate the characteristics of teams; and
6. Discuss the factors involved in building high performance teams.
TOPIC 10: MANAGING TEAMS
Differences between team and group

 A group is defined as two or more individuals who interact and

are independent of each other towards achieving a certain
objective.

 A team is an interdependent and complementary entity in all

aspects among the members, with a partnership commitment
towards achieving the same goals.
Source: Robbins, Coulter & Decenzo, 2015
TOPIC 10: MANAGING TEAMS
ADVANTAGES OF TEAM
 enhance customers’ satisfaction
 increase the quality of products and services
 increase the levels of job satisfaction
 various advantages especially in the aspect of
decision making
TOPIC 10: MANAGING TEAMS
DISADVANTAGES OF TEAM
DISADVANTAGES DESCRIPTION
High turnover rates Inability to adapt to other members and the internal
environment of a team are the main factors for high turnover
rates at the initial stage of team formation.

Social loafing Means that a person becomes a sleeping partner in the team.
takes place in a large team where it is difficult to identify and
monitor the efforts contributed by each member of the team.
The behaviour of When there are team members who do not have their own
self-restriction opinions or views and don’t take part in discussions. These
can diminish the performance levels of the team.
TOPIC 10: MANAGING TEAMS
WHEN IS A TEAM NEEDED?
USE WHEN NOT USE WHEN

The objectives and reasons of its The objectives and reasons of its
formation are clear formation are not clear
Work cannot be carried out individually Work can be carried out individually

Rewards can be given based on team Rewards are only given based on
work individual effort and performance
Plenty of resources available Resources needed are not available

Team has the power to manage and alter The management is still monitoring and
the working methods carried out influencing the working methods being
carried out
TOPIC 10: MANAGING TEAMS
TYPES OF TEAM
TOPIC 10: MANAGING TEAMS
CHARACTERISTICS OF TEAM

TEAM NORMS

TEAM UNITY

TEAM CONFLICT
TOPIC 10: MANAGING TEAMS
PHASES OF TEAM DEVELOPMENT
TOPIC 10: MANAGING TEAMS
TOWARDS BUILDING A HIGH PERFORMANCE TEAM
TOPIC 10: MANAGING TEAMS
SUMMARY
 What is a team?
 Advantages and disadvantages of a team
 Formation of a team
 Types of team
 High performance teams