Re: firmware C224e

On the 4 series there is a special order to replacing the mfp pwb. It has been updated 3 times
that I know of.

CAUSE: Board replacement procedures are not correctly followed.

SOLUTION: Follow the below procedure when replacing the MFP board.
CAUTION: Before replacing the MFP board, perform [Service Mode] g [Enhanced Security] g
[NVRAM Data Backup] to back up data.
1. Turn OFF the machine and unplug it. Remove any covers necessary to obtain access to the
MFPB.
2. Replace the MFPB (p/n A4FMH02204 for bizhub C224; p/n A161H02104 for bizhub
C284/C364 or p/n A2XKH02004 for bizhub C454/C554/C654/C754).
WARNING: If the Reset Tool is to be used after replacing the MFPB, please carefully read the
attached instructions.
3. Insert the USB stick with the latest firmware loaded on the root; then power the machine ON.
Do not update the firmware at this time.
4. Touch [Machine Type Select] key on the panel.
5. Enter the following [Machine] and [Type] information, and then touch [Fix].

Note: Entering the incorrect Machine or Type will result in code C9401.
6. Turn OFF the Main power switch, then remove the USB memory.
7. Turn ON the Main power switch; CD390 is indicated along with Japanese characters.
8. Let the machine reboot automatically two times.
9. After the 2nd reboot, code CD390 will display again, but now with English text, and a
“Restore Data" button is also indicated on the panel.
Note: It may take up to 5 minutes before the English text appears.
10. Touch [Yes] on the restore screen to restore the data from SSDB to MFP board.
11. Turn the Main power switch OFF/ON.
Notes:
a. The original SSD board should have no problem and can be installed with the MFP board.
b. When replacing the MFP board with another one, never use the combination of a used MFP
board removed from another machine and the original SSD board. This combination causes
corruption of stored data. The combination of the original MFP board and a used SSD board
removed from another machine also causes the same problem.