Lahore University of Management Sciences

DISC 230 – Introduction to Business Process Modeling

Spring Semester2014

Instructor Hassan Rauf

Room No. 209
Office Hours
Email Hassan.rauf@lums.edu.pk
Telephone 8424
Secretary/TA
TA Office Hours
Course URL (if any)

Course Basics
Credit Hours 3
Lecture(s) Nbr of Lec(s) Per Week Duration
Recitation/Lab (per week) Nbr of Lec(s) Per Week Duration
Tutorial (per week) Nbr of Lec(s) Per Week Duration

Course Distribution
Core Core
Elective
Open for Student Category SDSB Sophomores
Close for Student Category

COURSE DESCRIPTION
Operations transform resource or data inputs into desired goods, services, or results, to create value for customers and the manufacturer or
service provider. An operation in automotive industry may involve an automotive assembly. In banking, an operation may involve providing teller
services to the customers. Similarly, at McDonalds an operation may involve producing Big Mac or French fries. A primary objective of any
manager (regardless of the industry type) is to design, plan, execute, and continuously improve the operation— for which he/she is responsible
for, in a cost effective manner. A thorough understanding of the intricacies involved is a requisite for cost effective and efficient management of
manufacturing and service operations.
This is core business course that aims to provide an overview of fundamental operations management concepts as well as an in-depth
understanding of proven techniques and best practices. During the course, the similarities and differences in operations management for various
types of commercial sectors (such as manufacturing, services, and etc.) shall be specifically highlighted.

After completing this course student will potentially be able to understand key concepts in operations management and would be able to choose
and apply operations management tools and techniques.

COURSE PREREQUISITE(S)

• Calculus =, Statistics

COURSE OBJECTIVES
Develop students with a broad technical skill set and the ability to critically analyze problems and apply necessary tools
• to support the decision-making processes related to setting up and managing business operations.
• Develop students with an understanding of the modern business environment so that they can appreciate its impact
• on decision making related to operational design, management and control functions.
Develop students with strong problem solving and analytical skills
 Lahore University of Management Sciences
Learning Outcomes

• After completing this course student will potentially be able to:

• Understand key concepts in operations management and
• Choose and apply operations management tools and techniques.

Grading Breakup and Policy

Assignment(s): 15% (2 assignment)

Home Work:
Quiz(s): Quiz(s) and Home Work: 20% - 4 Quizzes + 2 HW (6 instruments, 5 best shall be counted)
Class Participation: Cases:15% (Written + Class Participation)
Attendance:
Midterm Examination: 25%
Project:
Final Examination: 25%

Examination Detail

Yes/No: Yes
Combine Separate:
Midterm
Duration: 3 hrs
Exam
Preferred Date:
Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes

Yes/No: Yes
Combine Separate:
Final Exam
Duration: 3 hrs
Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes

COURSE OVERVIEW
Week/Lecture Recommended Objectives/
Topics
/Module Readings Application
Introduction to Operations Management, The Stevenson Chapter 1&2
1 scope of OM, OM and Decisions Making.
Competitiveness Productivity, Strategy,
Forecasting Process, qualitative forecasting, Stevenson Chapter 3 Forecasting techniques, measuring
2,3 Time Series, Associative techniques, forecast accuracy
measurement
4,5 Time series, Stevenson Chapter 3 Lab – forecasting techniques
6 Case study: Marriot Rooms Forecasting
Product & Service Design Stevenson Chapter 4 Understand the objectives of Prod. &
7 Service design, impact of internal and
external issues on design
Capacity Planning Stevenson Chapter 5 Measuring capacity, developing
8 capacity alternatives and their
assessment
Stevenson Chapter 6 Types of Processing, Basic layout
9 Process Selection & Facility Layout
types, basics of line balancing
Design of Work Systems Stevenson Chapter 7 Specialization, impact of working
10
conditions, Time and motion study
Location Planning Stevenson Chapter 8 Factors affecting location decisions,
11
understanding the location decision
 Lahore University of Management Sciences
process
Aggregate Planning Stevenson Chapter 13 Understanding the variables affecting
12 planning. Exposure to planning
techniques
13 Case study: Aggregate planning at Green Mills
Mid Term
14
Inventory Management Stevenson Chapter 12 Importance of inventory,
15,16,17,18 introduction to inventory systems
and models
19 Case study: Saadia Rolling Mills
20 MRP & ERP Stevenson Chapter 14 Systems inputs and outputs, benefits
JIT Stevenson Chapter 15 Objectives of JIT, basics
21
requirements, issues in JIT system
22 Case study: US Stroller
23, 24 Scheduling Stevenson Chapter 16 Scheduling techniques and rules
Management of Quality Stevenson Chapter 9 Determinants of quality, Cost of
25
quality/poor quality
26 Quality Control Stevenson Chapter 10 Quality Control Techniques
27 Quality Control Stevenson Chapter 10 Quality Control Techniques
28 Review

Textbook(s)/Supplementary Readings

Books:
th
[Text] Stevenson, W.J., (2007), Operations Management, 9 Ed., McGraw Hill International Edition, NY.
th
[Ref] Nahmias, Steven, (2005), Production and Operations Analysis, 5 Ed., McGraw Hill Irwin.