RanjitRanganathan

B/13, Triveni Darshan CHS ,Navapada, Near Agrisabagruh Dombivli West - 421202.
Contact No: +91- 8169597201
E-mail: iyer.anand482@gmail.com.

Objective

To begin as an executive position in the Finance and the Customer Service department and Support
department and gain experience in this field and also utilize my administrative and Interpersonal skills, in
order to increase productivity of organization.

Summary

● 6 years 05 months of rich cross functional experience in Finance and Support profile.
● Working with Finance Profile such as Scheduling MIS reports and Email Handling.
● Doing all kind of duties related to the Customer Satisfaction .
● Doing proper team handling and maintaining the records on day today basis
● Expert in MIS reporting and data sorting activities .

Work Experience

CAMS PVT LTD

Duration:- December 2017- January 2020
Designation:-Business Support Officer/ MIS Executive
Department:-CAMS
Job Roles and Responsibilities:-
• End to End customer service operations for HDFC AMC Ltd
• Handling the outbound service calls and giving end to end resolution
• Handling MIS reports and maintaining and sharing it with the management people
• Creating monthly reports for revenue for different process
• Daily creating uploading the data on dialer for calling
• Formatting and data cleanup work is done on the daily basis on which the data is getting uploaded
in dialer
• Maintaining monthly dashboard for inbound and outbound Services
• Preparing the daily productivity report and update it to the management on timely basis
• Preparing KRA report on month on month basis for different process
• Updating the monthly quality dashboard on the daily and monthly basis
• Creating weekly dashboard of BIRLA Outbound so that we can keep a track on the uploading and
calling activity
• Interacting with the different clients and sending the required database for the process
management on timely interval basis
• Following up with the back office department for reports.
• Maintaining the monthly dashboard for various uploads done in the month.
• Team management work
VIJAY SALES ( THANE GHODBUNDER BRANCH)
Duration:- JUNE 2017 - November 2017
Designation:- Customer Care
Department :- VS care
Job Roles and Responsibilities:

● End to end Customer Service work for all products sold by VIJAY SALES
● Handling entire Customer Service and Call Handling process and Email support as well.
● Handling Queries related to the complaints of all Brand products and updating in the Sytem.
● Sorting Queries Relating to the installation and delivery related products
● Handling the feedback Queries of the customers. And the replacement cases if any …
● Resolution for the Email landed on customer support desk
● Resolution for the Queries pertaining to the complaints and If possible checking the proper
information with the concern department and having follow up with the companies service center
for attenting and and resolving the issue then and there
● Providing end to end support to the customer for the query..
● Maintaining the MIS reports of the daily complaint details and the file on daily basis and
forwarding it to the concern management team for further processing.
● . Team management work

TATA AIA LIFE INSURANCE LTD

Duration:- January 2016- January 2017.
Designation:- Customer Service Officer ( HNI Desk)
Department :- Operations Customer service

Job Roles and Responsibilities:

● End to end Customer Service Professional for TALIC POLICY HOLDERS Customer (HNI
DESK)
● Handling entire Customer Service and Call Handling process and Email support as well.
● Formatting the Queries in proper Format and processing for next level of Escalation.
● Sorting Queries Relating to the insurance and giving the proper resolution
● Handling the feedback Queries of the customers for the Group term policy and Social
Networking Site.
● Resolution for the Email landed on customer support desk
● Resolution for the Queries pertaining to the policy and If possible checking the proper
information with the concern department and resolving the issue then and there
● Providing end to end support to the RM and Territory manager for the policy issuances and
medical approval and underwritten approval for the policy.
● Maintaining the MIS reports of the daily policy details and the file on daily basis and forwarding
it to the concern management team for further processing.
● Quality Analysis of the call Handled and giving proper feedback
● Team management work .
ICICI Bank Ltd.
Duration: February 2013 – July 2015.
Designation: Phone Banking Officer (S1).
Job Profile: Phone Banking Officer.

Job Roles and Responsibilities:

● End to end Customer Service Professional forICICI Direct.
● Handling entire Customer Service and Call Handling process
● Formatting the Queries in proper Format and processing for next level of Escalation.
● Sorting Queries Relating to the Share market.
● Handling the feedback Queries of the customers on ICICI Direct Site and Social Networking
Site.
● Resolution for the ICICI Bank Demat account related issue.
● Resolution for the Queries pertaining to the cooperate actions undertaken by the companies.
● Providing Address And Contact Number of RTA and ICICI Securities Ltd.
● Maintaining the MIS reports of the feedback file on daily basis and forwarding it to the concern
management team for further processing.
● Quality Analysis of the call Handled and giving proper feedback
● Team management work .

Effort BPO Services Pvt Ltd.

Duration: May 2012 – Sep 2012.
Designation: Customer Responce Executive.
Job Profile:Customer Service Department.

Job Roles and Responsibilities:

● End to end Customer Service Professional forSEBI HELPLINE .
● Handling entire Customer Service and Call Handling process
● Formatting the Queries in proper Format and processing for next level of Escalation.
● Sorting Queries Relating to the Share market.
● Handling the feedback Queries of the customers on SEBI and Scores.
● Resolution for the SEBI and company related issue.
● Resolution for the Queries pertaining to the cooperate actions undertaken by the companies.
● Providing Address And Contact Number of RTA for listed companies.
● Maintaining the MIS reports of the feedback file on daily basis and forwarding it to the concern
management team for further processing.
● Lodging Complaints of the customer on the Site (Scores.gov.in).
● Quality Analysis of the call Handled and giving proper feedback
● Team management work .
 Academic Qualifications

• B.Com from “Mumbai University” with Second Class in 2011

• HSC from “Maharashtra Board” wit’s Second Class in 2008.
• SSC from “Maharashtra Board” with Second Class in 2006
• NISM 5A Mutual Funds distributor exam from NISM in 2017

Computer Skills

• Proficiency in Microsoft Word, Excel, and Power Point.

• Well experienced with use of internet.
• Worked on Windows XP, Windows 7, Windows 8 and Linux
• Proficiency in MS Office.

Awards and Recognitions

• Awarded by ” ICICI SECURITES” for the best presentation in Idea Expo VI in the year June
• 2013.
• Awarded by “ ICICI SECURITES” for the best participation in Idea Expo VII in the year Oct 201\

Personal Details

Date of Birth 23-Feb-1991.

Father’s Name N.A. Ranganathan
Mother's Name LaxmiRanganathan
Marital Status Single.
Gender Male
Nationality Indian.
Languages Known English, Hindi, Marathi, Tamil, Malayalam.
Other Interest Net Surfing, Watching Geographic channels
Reading Novels.
Permanent Address Rm :- 5, Ashok Bhuvan , First Floor, Mahatma
Phule Road, GaikwadwadiDombivli West -
421202.
Communication Address A/18, SriramKrupa CHS, Navapada Near
MaruthiMandir ,Dombivli West - 421202.
Passport Details Passport number:- N5074660
Issue date:-19/11/2015
Expiry date:-18/11/2025.
Strength: My significant strengths include Customer Dealing and in and out customer support general
team management activities I possess good inter-personal and communication skills that enable me to
work as a good team member and work towards the organizational goals.

Declaration

I hereby declare that the above particulars are true to the best of my knowledge and belief. I bear the
responsibility for the correctness of the above mentioned particulars.

Place: - Mumbai
Date: -

(Ranjit.Ranganathan)