Correlations Kualitas Pelayanan

[DataSet0]

Correlations

KP1 KP2 KP3 KP4 KP5

Pearson Correlation 1 ,030 ,092 ,199* -,144

KP1 Sig. (2-tailed) ,770 ,363 ,047 ,152

N 100 100 100 100 100

*
Pearson Correlation ,030 1 ,205 ,030 ,236*
KP2 Sig. (2-tailed) ,770 ,041 ,764 ,018
N 100 100 100 100 100
*
Pearson Correlation ,092 ,205 1 ,128 ,261**
KP3 Sig. (2-tailed) ,363 ,041 ,205 ,009
N 100 100 100 100 100
*
Pearson Correlation ,199 ,030 ,128 1 ,306**
KP4 Sig. (2-tailed) ,047 ,764 ,205 ,002
N 100 100 100 100 100
* ** **
Pearson Correlation -,144 ,236 ,261 ,306 1
KP5 Sig. (2-tailed) ,152 ,018 ,009 ,002
N 100 100 100 100 100
** ** ** **
Pearson Correlation ,402 ,579 ,581 ,590 ,616**

Kualitas Pelayanan Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000

N 100 100 100 100 100

Correlations

Kualitas Pelayanan

Pearson Correlation ,402

KP1 Sig. (2-tailed) ,000

N 100
Pearson Correlation ,579
KP2 Sig. (2-tailed) ,000
N 100
KP3 Pearson Correlation ,581
 Sig. (2-tailed) ,000
N 100
Pearson Correlation ,590*
KP4 Sig. (2-tailed) ,000
N 100
Pearson Correlation ,616
KP5 Sig. (2-tailed) ,000
N 100
Pearson Correlation 1**

Kualitas Pelayanan Sig. (2-tailed)

N 100

*. Correlation is significant at the 0.05 level (2-tailed).

**. Correlation is significant at the 0.01 level (2-tailed).

Correlations Harga

Correlations

HAR1 HAR2 HAR3 Harga

Pearson Correlation 1 ,178 ,113 ,633**

HAR1 Sig. (2-tailed) ,076 ,263 ,000

N 100 100 100 100

Pearson Correlation ,178 1 ,172 ,717**
HAR2 Sig. (2-tailed) ,076 ,088 ,000
N 100 100 100 100
Pearson Correlation ,113 ,172 1 ,629**
HAR3 Sig. (2-tailed) ,263 ,088 ,000
N 100 100 100 100
** ** **
Pearson Correlation ,633 ,717 ,629 1

Harga Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

Correlations Lokasi

Correlations

LOK1 LOK2 LOK3 LOK4 Lokasi

Pearson Correlation 1 ,075 ,026 ,012 ,463**

LOK1 Sig. (2-tailed) ,459 ,795 ,909 ,000

N 100 100 100 100 100

**
Pearson Correlation ,075 1 ,311 -,084 ,614**
LOK2 Sig. (2-tailed) ,459 ,002 ,404 ,000
N 100 100 100 100 100
** *
Pearson Correlation ,026 ,311 1 ,237 ,691**
LOK3 Sig. (2-tailed) ,795 ,002 ,017 ,000
N 100 100 100 100 100
*
Pearson Correlation ,012 -,084 ,237 1 ,499**
LOK4 Sig. (2-tailed) ,909 ,404 ,017 ,000
N 100 100 100 100 100
** ** ** **
Pearson Correlation ,463 ,614 ,691 ,499 1

Lokasi Sig. (2-tailed) ,000 ,000 ,000 ,000

N 100 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

Correlations Kepuasan Pelanggan

Correlations

KEP1 KEP2 KEP3 Kepuasan

Pelanggan

KEP1 Pearson Correlation 1 ,297** ,028 ,676**

Sig. (2-tailed) ,003 ,784 ,000

 N 100 100 100 100
**
Pearson Correlation ,297 1 ,143 ,744**
KEP2 Sig. (2-tailed) ,003 ,155 ,000
N 100 100 100 100
Pearson Correlation ,028 ,143 1 ,563**
KEP3 Sig. (2-tailed) ,784 ,155 ,000
N 100 100 100 100
** ** **
Pearson Correlation ,676 ,744 ,563 1

Kepuasan Pelanggan Sig. (2-tailed) ,000 ,000 ,000

N 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

Reliability

Scale: Kepuasan Pelanggan

Case Processing Summary

N %

Valid 100 100,0

Cases Excludeda 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,704 6

Item Statistics
 Mean Std. Deviation N

KP1 3,40 ,765 100

KP2 3,30 ,893 100
KP3 3,30 ,718 100
KP4 3,43 ,782 100
KP5 3,28 ,842 100
Kualitas Pelayanan 16,71 2,222 100

Scale Statistics

Mean Variance Std. Deviation N of Items

33,42 19,741 4,443 6

Reliability Harga

Scale: Harga

Case Processing Summary

N %

Valid 100 100,0

a
Cases Excluded 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,746 4

Item Statistics
 Mean Std. Deviation N

HAR1 3,39 ,764 100

HAR2 3,16 ,873 100
HAR3 3,73 ,763 100
Harga 10,28 1,590 100

Scale Statistics

Mean Variance Std. Deviation N of Items

20,56 10,107 3,179 4

Reliability Lokasi

Scale: Lokasi

Case Processing Summary

N %

Valid 100 100,0

a
Cases Excluded 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,695 5

Item Statistics

Mean Std. Deviation N

LOK1 3,69 ,787 100

LOK2 3,66 ,934 100
LOK3 3,28 ,817 100
LOK4 3,25 ,833 100
Lokasi 13,88 1,919 100

Scale Statistics

Mean Variance Std. Deviation N of Items

27,76 14,730 3,838 5

Reliability

Scale: Kepuasan Pelanggan

Case Processing Summary

N %

Valid 100 100,0

a
Cases Excluded 0 ,0

Total 100 100,0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

,748 4

Item Statistics

Mean Std. Deviation N

KEP1 3,52 ,847 100

KEP2 3,58 ,878 100
KEP3 3,83 ,792 100
Kepuasan Pelanggan 10,93 1,671 100
 Scale Statistics

Mean Variance Std. Deviation N of Items

21,86 11,172 3,342 4

Regression

Variables Entered/Removeda

Model Variables Variables Method

Entered Removed

Lokasi, Kualitas
1 Pelayanan, . Enter
b
Harga

a. Dependent Variable: Kepuasan Pelanggan

b. All requested variables entered.

Model Summaryb

Model R R Square Adjusted R Std. Error of the Durbin-Watson

Square Estimate
a
1 ,772 ,597 ,584 1,078 1,846

a. Predictors: (Constant), Lokasi, Kualitas Pelayanan, Harga

b. Dependent Variable: Kepuasan Pelanggan

ANOVAa

Model Sum of Squares df Mean Square F Sig.

Regression 164,982 3 54,994 47,337 ,000b

1 Residual 111,528 96 1,162

Total 276,510 99

a. Dependent Variable: Kepuasan Pelanggan

b. Predictors: (Constant), Lokasi, Kualitas Pelayanan, Harga
 Coefficientsa

Model Unstandardized Coefficients Standardized t Sig.

Coefficients

B Std. Error Beta

(Constant) -,963 1,015 -,949 ,345

Kualitas Pelayanan ,299 ,054 ,398 5,560 ,000

1
Harga ,377 ,077 ,359 4,879 ,000

Lokasi ,217 ,064 ,249 3,383 ,001

Coefficientsa

Model Collinearity Statistics

Tolerance VIF

(Constant)

Kualitas Pelayanan ,820 1,219

1
Harga ,777 1,287

Lokasi ,774 1,292

a. Dependent Variable: Kepuasan Pelanggan

Collinearity Diagnosticsa

Model Dimension Eigenvalue Condition Index Variance Proportions

(Constant) Kualitas Harga Lokasi

Pelayanan

1 3,967 1,000 ,00 ,00 ,00 ,00

2 ,014 16,983 ,06 ,24 ,90 ,01

1
3 ,011 18,726 ,00 ,35 ,10 ,83

4 ,008 22,133 ,94 ,41 ,00 ,17

a. Dependent Variable: Kepuasan Pelanggan

Residuals Statisticsa

Minimum Maximum Mean Std. Deviation N

Predicted Value 7,88 13,99 10,93 1,291 100

Std. Predicted Value -2,363 2,371 ,000 1,000 100
Standard Error of Predicted
,116 ,374 ,208 ,059 100
Value
Adjusted Predicted Value 7,96 14,25 10,93 1,299 100
Residual -2,367 2,358 ,000 1,061 100
Std. Residual -2,196 2,187 ,000 ,985 100
Stud. Residual -2,232 2,231 ,000 1,008 100
Deleted Residual -2,445 2,453 ,001 1,112 100
Stud. Deleted Residual -2,280 2,279 ,001 1,016 100
Mahal. Distance ,157 10,932 2,970 2,311 100
Cook's Distance ,000 ,126 ,012 ,020 100
Centered Leverage Value ,002 ,110 ,030 ,023 100

a. Dependent Variable: Kepuasan Pelanggan

Charts
Descriptives

Descriptive Statistics

N Minimum Maximum Sum Mean Std. Deviation

Kualitas Pelayanan 100 11 23 1671 16,71 2,222

Harga 100 6 15 1028 10,28 1,590
Lokasi 100 9 18 1388 13,88 1,919
Kepuasan Pelanggan 100 7 15 1093 10,93 1,671
Valid N (listwise) 100

Frequencies Kualitas Pelayanan

Statistics

KP1 KP2 KP3 KP4 KP5

Valid 100 100 100 100 100

N
Missing 0 0 0 0 0
Mean 3,40 3,30 3,30 3,43 3,28
Minimum 2 2 2 2 2
Maximum 5 5 5 5 5
Sum 340 330 330 343 328

Frequency Table

KP1

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 13 13,0 13,0 13,0

Cukup Setuju 38 38,0 38,0 51,0

Valid Setuju 45 45,0 45,0 96,0

Sangat Setuju 4 4,0 4,0 100,0

Total 100 100,0 100,0

 KP2

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 21 21,0 21,0 21,0

Cukup Setuju 36 36,0 36,0 57,0

Valid Setuju 35 35,0 35,0 92,0

Sangat Setuju 8 8,0 8,0 100,0

Total 100 100,0 100,0

KP3

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 14 14,0 14,0 14,0

Cukup Setuju 43 43,0 43,0 57,0

Valid Setuju 42 42,0 42,0 99,0

Sangat Setuju 1 1,0 1,0 100,0

Total 100 100,0 100,0

KP4

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 13 13,0 13,0 13,0

Cukup Setuju 36 36,0 36,0 49,0

Valid Setuju 46 46,0 46,0 95,0

Sangat Setuju 5 5,0 5,0 100,0

Total 100 100,0 100,0

KP5

Frequency Percent Valid Percent Cumulative

Percent
 Tidak Setuju 22 22,0 22,0 22,0

Cukup Setuju 31 31,0 31,0 53,0

Valid Setuju 44 44,0 44,0 97,0

Sangat Setuju 3 3,0 3,0 100,0

Total 100 100,0 100,0

Frequencies Harga
Statistics

HAR1 HAR2 HAR3

Valid 100 100 100
N
Missing 0 0 0
Mean 3,39 3,16 3,73
Minimum 2 2 2
Maximum 5 5 5
Sum 339 316 373

Frequency Table
HAR1

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 10 10,0 10,0 10,0

Cukup Setuju 48 48,0 48,0 58,0

Valid Setuju 35 35,0 35,0 93,0

Sangat Setuju 7 7,0 7,0 100,0

Total 100 100,0 100,0

HAR2

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 26 26,0 26,0 26,0

Cukup Setuju 37 37,0 37,0 63,0

Valid Setuju 32 32,0 32,0 95,0

Sangat Setuju 5 5,0 5,0 100,0

Total 100 100,0 100,0

 HAR3

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 6 6,0 6,0 6,0

Cukup Setuju 28 28,0 28,0 34,0

Valid Setuju 53 53,0 53,0 87,0

Sangat Setuju 13 13,0 13,0 100,0

Total 100 100,0 100,0

Frequencies Lokasi

Statistics

LOK1 LOK2 LOK3 LOK4

Valid 100 100 100 100

N
Missing 0 0 0 0
Mean 3,69 3,66 3,28 3,25
Minimum 2 2 2 1
Maximum 5 5 5 5
Sum 369 366 328 325

Frequency Table
LOK1

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 10 10,0 10,0 10,0

Cukup Setuju 21 21,0 21,0 31,0

Valid Setuju 59 59,0 59,0 90,0

Sangat Setuju 10 10,0 10,0 100,0

Total 100 100,0 100,0

 LOK2

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 13 13,0 13,0 13,0

Cukup Setuju 27 27,0 27,0 40,0

Valid Setuju 41 41,0 41,0 81,0

Sangat Setuju 19 19,0 19,0 100,0

Total 100 100,0 100,0

LOK3

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 19 19,0 19,0 19,0

Cukup Setuju 38 38,0 38,0 57,0

Valid Setuju 39 39,0 39,0 96,0

Sangat Setuju 4 4,0 4,0 100,0

Total 100 100,0 100,0

LOK4

Frequency Percent Valid Percent Cumulative

Percent

Sangat Tidak Setuju 1 1,0 1,0 1,0

Tidak Setuju 17 17,0 17,0 18,0

Cukup Setuju 43 43,0 43,0 61,0

Valid
Setuju 34 34,0 34,0 95,0

Sangat Setuju 5 5,0 5,0 100,0

Total 100 100,0 100,0

Frequencies Kepuasan Pelanggan

Statistics

KEP1 KEP2 KEP3

Valid 100 100 100

N
Missing 0 0 0
Mean 3,52 3,58 3,83
Minimum 2 2 2
Maximum 5 5 5
Sum 352 358 383

Frequency Table
KEP1

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 12 12,0 12,0 12,0

Cukup Setuju 35 35,0 35,0 47,0

Valid Setuju 42 42,0 42,0 89,0

Sangat Setuju 11 11,0 11,0 100,0

Total 100 100,0 100,0

KEP2

Frequency Percent Valid Percent Cumulative

Percent

Tidak Setuju 15 15,0 15,0 15,0

Cukup Setuju 23 23,0 23,0 38,0

Valid Setuju 51 51,0 51,0 89,0

Sangat Setuju 11 11,0 11,0 100,0

Total 100 100,0 100,0

KEP3

Frequency Percent Valid Percent Cumulative

Percent

Valid Tidak Setuju 8 8,0 8,0 8,0

 Cukup Setuju 17 17,0 17,0 25,0

Setuju 59 59,0 59,0 84,0

Sangat Setuju 16 16,0 16,0 100,0

Total 100 100,0 100,0

NPar Tests
One-Sample Kolmogorov-Smirnov Test

Unstandardized
Residual

N 100
Mean 0E-7
Normal Parametersa,b
Std. Deviation 1,06138852
Absolute ,088
Most Extreme Differences Positive ,088
Negative -,036
Kolmogorov-Smirnov Z ,881
Asymp. Sig. (2-tailed) ,420

a. Test distribution is Normal.

b. Calculated from data.