Manual en Individual PDF

.‫م‬.‫م‬.
‫ﺷﺮﻛـــــﺔ ﺗﺤﺎﻟــــﻒ ا ﻣــــــﺎرات ﻟﻠﺤـــــﻠـــــﻮل اﻟـﺘــﻘــﻨـﻴــــﺔ ذ‬

TAHALUF AL EMARAT TECHNICAL SOLUTIONS L.L.C.
FEDERAL AUTHORITY
FOR IDENTITY & CITIZENSHIP
Smart Services
User Guide Individuals Services
‫ﺷﺮﻛﺔ ﺗﺤﺎﻟﻒ اﻹﻣﺎرات‬

www.Tahaluf.ae
‫م‬.‫م‬.‫ﻟﻠﺤﻠﻮل اﻟﺘﻘﻨﻴﺔ ذ‬
User Guide | Individuals Services
Step-by-Step Guide:
" Smart Services "
About Tahaluf Al Emarat Technical Solutions
Tahaluf Al Emarat is a software solutions provider based in Abu Dhabi, UAE. Since inception,
Tahaluf has recognized its place in the privacy and cyber security systems integration industry.
Tahaluf Al Emarat has a profound experience with its world-class experts who have worked for
big parastatals and federal governments.
Tahaluf’s mission is to constantly roll-out groundbreaking security solutions to deliver new

levels of experiences to our clients. The company is poised on providing surefire solutions to
protect the security and privacy of our clients both on offline and online premises. We appraise,
plan and develop custom software solutions to adequately solve data-threat challenges or loss
as well as the flow of operation in any given industry. Tahaluf al Emarat began its mission to
provide real time value-added solutions that reduce network and process downtime (thereby
increasing the efficiency of employees of workforce for the best ROI), ensure data security, and
enable your enterprise to maximize the investments made into IT infrastructure deployment.
Through its partnership with Tahaluf Al Emarat Technical Solutions, the Ministry of Interior (MOI)
has worked on the development of the e-services system that allows typing centers, companies
and individuals (citizens, residents and GCC nationals) to apply for residency and naturalization
services with ease and in less than 10 minutes without the need to physically visit different visa
centers in the country.
Copyrights note
Information in this document, including URL and other Internet Web site references, is subject
to change without notice. Unless otherwise noted, the example companies, organizations,
products, domain names, e-mail addresses, logos, people, places, and events depicted herein
are fictitious, and no association with any real company, organization, product, domain name,
e-mail address, logo, person, place, or event is intended or should be inferred. Complying
with all applicable copyright laws is the responsibility of the user. Without limiting the rights
under copyright, no part of this document may be reproduced, stored in or introduced into a
retrieval system, or transmitted in any form or by any means (electronic, mechanical, photo-
copying, recording, or otherwise), or for any purpose, without the express written permission
of Tahaluf Al Emarat Technical Solutions.
Tahaluf Al Emarat Technical Solutions may have trademarks, copyrights, or other intellectual
property rights covering subject matter in this document. Except as expressly provided in any
written agreement from Tahaluf Al Emarat Technical Solutions, the use of this document does
not give you any license to these trademarks, copyrights, or other intellectual property.
© 2018 Tahaluf Al Emarat Technical Solutions. All rights reserved

Document contents
Smart Services
User Guide – Individuals 05
- About This Guide ٠5
- Prerequisites and Requirements ٠5
- Illustrations used in this User Guide ٠٦
- Technical support ٠6
Smart Services Overview ٠7
Smart Services Home Page Terminology 08
Section 1: Register / Sign in to Smart Services 09
- Signing In to Smart Services Applications 15
- Forgotten Smart Services Sign in Password 16
Section 2: Working with Smart Services 18
- Using Smart Services Control Panel ١8
- Using Smart Services 20
- Step 1 - Submitting new requests 21
- Step 2 – Applicant info 23
- Step 3 - Attachment info 25
- Step 4 - Review application 27
- Step 5 - Application fees 28
Section 3: Financial transactions and other services 31
- Financial transactions search results 32
Other Services 33
05 User Guide | Individuals Services
Step-by-Step Guide: " Smart Services "
About This Guide

This guide provides step-by-step instructions for typing centers, establishments, and individ-
uals on how to access and use the smart services.
The Smart Services system has been initiated under the slogan ‘Smart Services with Future
Vision’ and will “guarantee speed and accuracy” in the visa and residence permit issuing
process. It will also eliminate the need for applicants to visit service centers in person.
The Ministry has partnered with Tahaluf Al Emarat Technical Solutions to develop the
system, which enables companies and individuals, including UAE and GCC nationals and
residents, to easily apply for nationality and residency services online through the following
link address (https://smartservices.ica.gov.ae ) from anywhere and at any time.
You can use the steps that is described in this guide to register and sign in to the Smart
Services and explore all its features and functionalities.
Prerequisites and Requirements

To access Smart services, the following prerequisites and requirements
should be available:
• An internet connection and internet access device (Desktop, laptop, tablet)

• A valid email ID Address
• Identification papers, vary according to the user type (e.g. UAE ID, Passport,
Company PRO Card)
• Access to Smart services (https://smartservices.ica.gov.ae)
Copy rights for this document are reserved for Tahaluf Al Emarat Technical Solutions L. L. C. 2019
Illustrations used in this User Guide

The images below were used throughout this user guide, to highlight important content
or points
Note Tip Important Note Avoid
Authorized person Risky Action Mandatory
Technical support
The information contained herein is subject to change without notice and is

not warranted to be error-free. If you faced any technical errors while using the
smart services, please report them to us in writing or calling at:
Phone number: 800 5000
Email: moi@moi.gov.ae
mart services Overview
Smart Services, is a web-based application that is accessed through

(https://smartservices.ica.gov.ae ) that requires only a web browser with an
internet connation to access and use the services through your device.
Up on access the Smart Services website, the home page screen will be
displayed as shown in figure 1 below.
Through the home page Users will have access to the following services:
The Smart Services application is delivered with a demonstration

videos and Links that includes user manuals to support you in using
and understanding the Smart Services.
Smart services Home Page Terminology
Using the Smart Services portal is very easy and provides the users with a
simple, intuitive way of work flow with the smart services.
Located at the top of smart services Home Page.

Main Menu The Main Menu organizes and provides access to
different service items e.g. Application Tracking
News Slides Highlights the latest news regarding smart services
In this section Users can Login/Signup to smart

Smart services services as a Typing centers, Establishments, or
Individuals
Located at the bottom of smart services Home Page.

The footer contains the access links for Mobile Apps
Footer download, Terms and Conditions, Accessibility,
Policy, privacy policy, Site Map, Customer Service
Charter, Disclaimer
Located on all pages, the users can choose their preferable settings,
font size, and colors by clicking the setting icon in the top page right
corner
Section 1: Register / Sign in to smart services
Register with smart services application, by accessing your default browser

as follows:
01 Enter the URL https://smartservices.ica.gov.ae for accessing the

application, and then select from the Smart Services where you
want to register up. The services Registration Button appears.
02 Click the Registration Button to start the registration process.
03 New page appears with a registration field a valid email ID
04 Press on the continue button to complete the registration. An email with a

confirmation message will appear.
05
Smart Services application will validate your email ID, an email will be sent to
your registered account with activation link to complete the registration
process.
06 Click on Complete Registration to continue with registration process. The

system will redirect the User to the following page:
07
By pressing Yes, the application starts the registration process, the user
enters the UAE identity card number in the custom field as shown in the
figure below:
08 Enter ID number and press Next, it will be possible to register by providing a

mobile number or by providing personal information.
09
A message will be sent to your mobile number with an (one-time password)
OTP, follow the steps to complete the registration form.
10 A Green confirmation message will appear at the top right of the

screen, informing you with the successful completion of your registra-
tion process. A confirmation email also will be delivered to your inbox.
If the e-mail provided in the registration is invalid, you will not receive the activation link
to continue with the registration process. You must make sure that you have access to
the provided email during the registration process to be able to activate the registration
request.
Signing In to smart services Application
This step begins by entering the URL https://smartservices.ica.gov.ae

01 to access the Services website, and then select the bookmark for the
Smart Service where you want to login. The Sign In page appears.
02 Enter your registered email ID and password.
03 Press the Enter keys or click the Login button to sign in.
The Smart Services application validates your user ID and password.

If either the user ID or password is invalid, the application displays an
error message below the Sign In button. You must re-enter your user
ID and password or submit support request through the Contact us
tab on the main menu.
Forgotten smart services Sign in Password
Access Smart Services Home page (from Home, select Smart Services login type).
01 Under the Login & Password input fields click “Forgot Password?”
02 In the forgotten password page Enter your smart services registered Email ID.
03 Click Send to receive the email verification and password reset link to your
email address.
Click the email verification and password reset link received in email
address and follow the steps.
In the user name field enter the user email address, same email will
be used to log on later.
Make sure to verify the email entered before you confirm the creation
of the new user account.
Section 2: Working with Smart Services
This section provides an overview of how to submit a request through Smart

Services control panel. For guidance purposes the following shows how to
use the Control Panel to Submit a New Services Requests, Paying Fees,
and Search Submitted Requests.
Using smart services Control Panel
The Smart Services applications Control Panel page contains a navigation

grids of tasks-driven pages that offer intuitive access to pages needed to
initiate your smart services requests.
These navigation grids incorporate icons to make it even easier for the user
to select the needed smart services. On the upper corner of the right side,
users can control their e-wallet available balance in Dirhams.
Users can access the control panel services by double click the service
icon inside the panel. Types of services provided by control panel as follow:
01 Number of Sponsored: Shows the total number of sponsored people

submitted by the user.
02 Visa requests: Shows the total number of visa requests submitted by

the user.
03 Residency requests: Shows the total number of residency requests

submitted by the user.
04 Active visas: Shows the visa about to expire and expired visas submit-
ted by the user.
05 Active residency: Shows the residency about to expire and expired

residency submitted by the user.
06 Entry and Exit: Shows the entry and exit from and to country of the
sponsors.
07 Financial transactions: The total number of financial transactions

regarding the Visa and residency requests submitted by the user.
08
Number of ready to pay draft: Shows the total number of ready to
pay requests submitted by the user.
In the right corner of the control panel users can check the Available
Balance, and Number of the Black Points.
Using Smart Services
Logged in users can use Smart Services to initiate new applications and submit
new requests.
Through the smart services drop-down navigation menus, you can move
through menu items to choose from Abu Dhabi Naturalization and Residency
Administration, Abu Dhabi Residency sponsor and to start service action.
The visa and residency services search feature facilitate faster service
delivery
Step 1 | ubmitting new requests
01 To submit a new service request through the smart services, you need to
select the Service and Click Start Services button.
02 You will be directed to a New Service Request Form to fill the required
information in the input data fields.
This is a very important step, users MUST make sure that all the requested data are
valid, and it has been entered correctly in the services request form.
Step 2 | Applicant Info
After filling the first step information correctly, User will be moved to the
second step of the services request to add the applicant information of the
sponsored.
Step 3 | Attachments Info
After filling the third step information correctly, User will be moved to the fourth
step of the services request to upload a list of required attachments as follows:
01 Abu dhabi municipality

02 Health authority of Abu dhabi
03 Emirates identity authority
04 Department of economic development of Abu dhabi
05 Abu dhabi police
06 Abu dhabi water and electricity authority.
07 Ministry of health
08 Copy of trade license (investor)
01 To upload the attachments, Click the select File and then choose
the attachment files to be uploaded.
02 After uploading all the required attachments files, click the next
button to start with the third step of the services request.
Step 4 | Review application
In the third step, you can control and review your services request before submis-
sion and fees paying.
If you need to return to the previous step to edit or modify any of the filled
01
information or the uploaded attachments, click the Back Button.
After you make sure that all the required information and attachments are
02
correct, click the Next Button to start with the fourth step of the services
Step 5 | pplication fees
The fourth step, is the last step where the User will pay the application fees
before the final submission.
Fees might vary depending on the request, to speed the application

service process, you can select Urgent Service Fees option.
01 Review the Fees description and amounts, select I agree to the terms
In order to start the payment process, choose one of the following

02 payment methods
• or Amwal Credit Card

03
• or Pay later
04 If you choose to pay with Amwal credit card and click Pay button.
If you choose to pay with Amwal Credit Card, Enter the credit card
05
number in card payment fields, and click Pay button.
Select the type of payment method option you prefer to pay with and
06 submit your payment.
07 When the transaction is completed a confirmation message will display on

the system as in shown in (figure 13)
Section 3: Financial transactions and

other services
This section provides you with steps needed to view and search all the
financial transactions related to your e-Channel’s applications and requests.
To access your Financial Transactions
01 Click payments from the main menu
Enter Request number, Service type, Receipt number, Bank reference

02 number, Start date, End Date, payment method, Account name
03 Click Search button to display all your financial transaction.
Financial transactions search results
The search results for financial transactions shows the transaction number, receipt
number, and bank reference number the amount paid and the date of payment,
payment method, account name, and payment status/ batch status.
In addition to displaying data, the user can choose the details button to view
the details of each transaction as shown in the following figure.
Other Services
From the bar menu, in the section sponsored it will be possible to find the
details of each applicant:
• Cancel the residence,

• Renew the residence,
• Add company for residence permits,
• Print
Through search for request the User can:
• Print application
• Print Receipt
• Related Request
Through search for request the User can:
• Print application
• Print Receipt
• Related Request
The options available for each service are described in the section below of Browse
Smart Services, these following services are available for GCC, citizens and resident.
To know more about our system and to rate our site, please click on the service card
button on the right top of the page, after completing each step, please leave your
feedback on the service provided.

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.‫م‬.‫م‬.

‫ﺷﺮﻛـــــﺔ ﺗﺤﺎﻟــــﻒ ا ﻣــــــﺎرات ﻟﻠﺤـــــﻠـــــﻮل اﻟـﺘــﻘــﻨـﻴــــﺔ ذ‬

‫ﺷﺮﻛﺔ ﺗﺤﺎﻟﻒ اﻹﻣﺎرات‬

Tahaluf’s mission is to constantly roll-out groundbreaking security solutions to deliver new

© 2018 Tahaluf Al Emarat Technical Solutions. All rights reserved

Step-by-Step Guide: " Smart Services "

About This Guide

Prerequisites and Requirements

• An internet connection and internet access device (Desktop, laptop, tablet)

Illustrations used in this User Guide

Note Tip Important Note Avoid

Authorized person Risky Action Mandatory

The information contained herein is subject to change without notice and is

mart services Overview

Smart Services, is a web-based application that is accessed through

The Smart Services application is delivered with a demonstration

Smart services Home Page Terminology

Located at the top of smart services Home Page.

News Slides Highlights the latest news regarding smart services

In this section Users can Login/Signup to smart

Located at the bottom of smart services Home Page.

Section 1: Register / Sign in to smart services

Register with smart services application, by accessing your default browser

01 Enter the URL https://smartservices.ica.gov.ae for accessing the

02 Click the Registration Button to start the registration process.

03 New page appears with a registration ﬁeld a valid email ID

04 Press on the continue button to complete the registration. An email with a

06 Click on Complete Registration to continue with registration process. The

08 Enter ID number and press Next, it will be possible to register by providing a

10 A Green conﬁrmation message will appear at the top right of the

Signing In to smart services Application

This step begins by entering the URL https://smartservices.ica.gov.ae

02 Enter your registered email ID and password.

The Smart Services application validates your user ID and password.

Forgotten smart services Sign in Password

Section 2: Working with Smart Services

This section provides an overview of how to submit a request through Smart

Using smart services Control Panel

The Smart Services applications Control Panel page contains a navigation

01 Number of Sponsored: Shows the total number of sponsored people

02 Visa requests: Shows the total number of visa requests submitted by

03 Residency requests: Shows the total number of residency requests

05 Active residency: Shows the residency about to expire and expired

07 Financial transactions: The total number of ﬁnancial transactions

Using Smart Services

Step 1 | ubmitting new requests

Step 2 | Applicant Info

Step 3 | Attachments Info

01 Abu dhabi municipality

Step 4 | Review application

Step 5 | pplication fees

Fees might vary depending on the request, to speed the application

In order to start the payment process, choose one of the following

• or Amwal Credit Card

07 When the transaction is completed a conﬁrmation message will display on

Section 3: Financial transactions and

To access your Financial Transactions

01 Click payments from the main menu

Enter Request number, Service type, Receipt number, Bank reference

03 Click Search button to display all your ﬁnancial transaction.

Financial transactions search results

• Cancel the residence,

Through search for request the User can: