Sutton, 
 
Kelle Sutton 
Kelle  1616 Emerald Creek Dr 
St. Louis, MO 63031 
Student 
314.941.3962 
kgsutton94@gmail.com 

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Skills :  Persuasive Skills Processing, Packing, Shipping 

  Customer Oriented Organize Stocks, Maintain Inventory 
Time Management Team Player 
Flexibility Knowledge of Computers/ Microsoft Office 

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Experience  Concentrix/ ​Customer Representative - Trainer 

November 2018 - PRESENT, Hazelwood 

● Resolved an average of 120 inquiries in any given day and 

consistently met performance benchmarks in all areas (speed, 
accuracy and volume). 
● Became the lead “go-to” person for new reps and particularly 
challenging calls as one of the company’s mentors and trainers 
of both new and established employees. 
● Helped company attain the highest customer service ratings (as 
determined by external auditors)—earned 100% marks in all 
categories including communication skills, listening skills, 
problem resolution and politeness. 
● Commended for initiative, persuasiveness, intense customer 
focus and dependability in performance evaluations. 

Amazon/ ​Delivery Courier- Warehouse Associate  

May 2019 - PRESENT, Hazelwood - St. Charles 
● Correspond with Management team about defects within Inbound 
and Outbound 
● Resolution to problems with vendors, Cross - trained in multiple 
departments 
● Participation within production meetings 
● Shipment & Receiving products 
● Inventory Control Quality Assurance 
● Packing of merchandise, Running reports from time to time 

 
 Regency Event Services/ Building Services - Trainer 
December 2010 - January 2019, St. Louis 
● Clean, detail and re-stock paper products in restrooms, Café and 
E-bar areas 
● Proactively stock all needed supplies and equipment to support 
daily functions 
● Perform light maintenance duties 
● Maintain cleanliness and organization according to safety 
guidelines, including use of personal protective equipment 
● Experience in operating cleaning equipment such as a commercial 
vacuum, automatic floor scrubber, carpet extractor or power 
washer a plus 
● Ability to work a flexible retail work schedule based on 
department and store needs 

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Education  Murray State University/ ​General Music 

  August 2013 - May 2017, Murray, KY 
   
 
  Truman State University​/ Education- unfinished 
  August 2017 - May 2018, Kirksville, MO 
    
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Volunteer 
St. Louis Foodbank, Earth City, MO 
Volunteer to unload and re-package inventory for distribution according to 
required stocking levels per shelter inventory levels. 
 
St. Marks United Methodist, Florissant, MO  
Volunteer in various programs including co-leader of the Youth Ministries.  
 
Hazelwood School District, Florissant, MO 
Volunteer in providing free private classical woodwind instruction 
 

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• Intercollegiate Honor Band of Kentucky 2015
Awards 
• Paducah Symphony Concerto Finalist
• Dean’s List Fall and Spring 2015
• Intercollegiate Honor Band of Kentucky 2016
• Nashville symphony Concerto Winner 2016
• Dean’s List FA and SP
• Selected for Swanee Summer Music Festival