SAP Solution Manager

Using SSM in SAP Implementation & Support

INTRODUCING HENNY
•SAP Overlay Consultant since 1997

•Board Member Netherlands SAP User Group

& Member SUGEN

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 SAP SYSTEM LANDSCAPE –EXAMPLE UM
Development-D Quality Ass.-Q Production-P
In Project ERP
ERP 6.0
6.0 ERP
ERP 6.0
6.0 ERP
ERP 6.0
6.0 -- Ehp4
Ehp4
Redesign
Redesign NW
NW 7.0
7.0 NW
NW 7.0
7.0 NW
NW 7.0
7.0
(ERP [CSO]
[CSO] [CST]
[CST] [CSP]
[CSP]
(ERP 6.0
6.0 -- NW
NW 7.01)
7.01)
ERP
ERP 6.0
6.0 ERP
ERP 6.0
6.0
and? NW
NW 7.0
7.0 NW
NW 7.0
7.0
[CSU]
[CSU] [CSV]
[CSV]
EH&S
EH&S APPLICATION LIFECYCLE MANAGEMENT CRM
CRM 7.0
7.0 CRM
CRM 7.0
7.0 CRM
CRM 7.0
7.0
(ERP
(ERP 6.0 -- NW
6.0 NW 7.0)
7.0) NW
NW 7.0 NW
NW
NW 7.0
7.0 7.0 NW 7.0
7.0
[CRO]
[CRO] [CRT]
[CRT] [CRP]
[CRP]
related SRM
SRM
SRM 4.0
4.0 SRM 4.0
4.0 SRM
SRM 4.0
4.0
WAS
WAS 6.40
6.40 WAS
WAS 6.40
6.40 WAS
WAS 6.40
6.40
Identity
Identity &
& Access
Access
[SRO]
[SRO] [SRT]
[SRT] [SRP]
[SRP]
Management
Management
BI
BI 7.0
7.0 BI
BI 7.0
7.0 BI
BI 7.0
7.0
NW
NW 7.0
7.0 NW
NW 7.0
7.0 NW
NW 7.0
7.0
Facility
Facility [BIP]
[BIO]
[BIO] [BIT]
[BIT] [BIP]
Management
Management system
system
PI
PI 7.0
7.0 PI
PI 7.0
7.0
PI
PI 7.0
7.0
NW NW
NW 7.0
7.0
NW
NW 7.0
7.0 NW 7.0
7.0
Syllabus+ [XIT]
[XIT] [XIP]
[XIP]
Syllabus+ [XIO]
[XIO]
SNP SNP
SNP 7.0
7.0 SNP
SNP 7.0
7.0
SNP 7.0
7.0
NW NW
NW 7.0
7.0 NW
NW 7.0
7.0
NW 7.0
7.0
Non [UPT
[UPT + BPT]
+ BPT] [UPP
[UPP ++ BPP]
BPP]
Non SAP
SAP [UPO
[UPO ++ BPO]
BPO]
Transaction
Transaction system
system SSM
SSM 7.0
7.0 SSM
SSM ?? SSM
SSM 7.0
7.0
NetWeaver
NetWeaver NW
NW 7.0
7.0 NW
NW ?? NW
NW 7.0
7.0
Tools
Tools [SLO]
[SLO] [SLT]
[SLT] [SLP]
[SLP]

d October 2009
NWDI
NWDI ....
NW0
NW0
[DIP]
[DIP]
SAP SOLUTION MANAGER AT A GLANCE

Think BIG, start small, … but do START

• Solution Manager is Inzet formatie SAP domein

mandatory, SAP 20

contractually requires 15

usage of this toolset

Lineaire groei

Fte 10 Afnemende meer-

• Business Case: ROI 1½ 5

inspanning
Vrijkomend voor

to 2 years due to more projecten

efficient support effort

0
Varianten

• Develop a Roadmap for Fte reduction in IT support:

implementing Solution •Red: linear growth without SSM
Manager •Green: less growth with SSM in place
•Yellow: available for IT innovations

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PLANNED EVOLUTION OF THE SSM LANDSCAPE
• At the IT operations side there is not that much new
– Will be better informed then before
• Most attention draws Solution Manager Diagnostics
– Because it is relatively new
– Relatively new also means: instable to a certain extent
• When Solution Manager Diagnostics is in scope
– Recommendation to realize 2-system landscape to minimize
downtime due to upgrades
•Development system (D)
•Production system (P)
• When CHARM is in scope
– Recommendation to realize 3-system landscape (D –Q –P)
Development-D Quality Ass.- Q Production-P

SSM
SSM 7.0
7.0 SSM
SSM 7.0
7.0 SSM
SSM 7.0
7.0
NW
NW 7.0
7.0 NW
NW 7.0
7.0 NW
NW 7.0
7.0
[SLO]
[SLO] [SLT]
[SLT] [SLP]
[SLP]

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 PRELIMINARY REMARKS
ON CHANGE

Good
We can offer you 3 kinds of services:
1) good
2) cheap
3) quick

You may choose from either 2 options.....

- good & cheap...(is not quick)
The devil’
s triangle
- good & quick...(is not cheap)
Cheap

Quick

- quick & cheap...(is not good)

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 GROWING COST OVERRUNS

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 GROWING TIME OVERRUNS

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 QUALITY FAILURES

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SAP SOLUTION MANAGER (SSM)

• An ERP system for IT environment

• Ultimate goal: mastering devil’
s triangle
–Cost overruns

–Time overruns

–Poor quality

• Manage all, concentrating on customer satisfaction

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PURPOSE

‘
The purpose of this presentation is to provide an
overview how SAP Solution Manager (SSM) could
be used in SAP projects and SAP support…..’

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Agenda

• Unit 01: SAP Solution Manager Overview

• Unit 02: Project Preparation
• Unit 03: Project Blueprint
• Unit 04: Working with Documents
• Unit 05: Customizing via Solution Manager
• Unit 06: Documenting Tailoring via Solution Manager
• Unit 07: Documenting Jobs via Solution Manager
• Unit 08: Go Live & Support
• Unit 09: Tips & Tricks
• Unit 10: More Information

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 Unit 01
SAP SOLUTION MANAGER OVERVIEW…

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SAP Solution Manager project –overall model

Solution Monitoring Service Desk CHARM Implementation

/ Upgrade
Business Process
Monitoring In Scope: Realized

Job Scheduling Templates

Management In Scope: In execution
Customization
Diagnostics Cutover
Synchronization
In Scope: still to be
System 3rd Party
Retrofit Test Management realized
Monitoring Integration
Out of current scope
Central System Transport
SLA Management Solution
Administration Integration

Basis Service Change

Early Watch Alert Project Standards
Desk Management

Functional Base
Business Populated
Solution
Standards Process Business
Directory
Mapping Processes

Technical Base
2/3 Solution System Connections
Connect to Maintenance
Manager System Landscape with Managed
SAP Optimizer
Landscape Directory Systems

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SAP SOLUTION MANAGER
–CUSTOMIZED ROADMAP SCOPE

1. Technical base
(Gateway to SAP
included)
2. Functional base

3. Solution
Monitoring
4. Implementation
/Upgrade
5. Service Desk
6. CHARM

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On the road to a transparant SAP Solution…

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Current status SSM Implementation Project at
Maastricht University
• Project preparation:
– First projects in SSM gedefinieerd
– Autorization roles defined for project-members
– Defenition of documentation standards is in execution
– Document-status/acceptance procedure in place
– Instruction material finalized for working in projects in SSM
(UM Kick-off presentation, guidelines)

• Project execution:
– ARIS –SAP Solution Manager Synchronization Procedure
defined
– ARIS Synchronization technically realized

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Implementation Scenario

Project Business Final Go Live

Realization
Preparation Blueprint Preparation & Support

ASAP

Configure Handover to
Define Project Training
processes Operations
Define solution
based on SAP
Define Project processes Synchronize
Standards Cust. settings

Setup System
Testing
Landscape

Project administration

Issue Tracking/ Monitoring/ Reporting

Roadmaps

SAP Solution Manager

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 Unit 02
SAP SOLUTION MANAGER PROJECT Project

PREPARATION…
Preparation

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ARIS –SAP Solution Manager

SSM
Project

Template Template
Project UM Project UM

Implementatie
Project
X

Implementatie
Project
Y

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UM Documentation: templates for each project
phase…
Project Preparation Blueprint Realization

• Business Process • Functional Design Extension • Technical Design Extension

l e
Design • Functional Design Interface • Technical Design Interface

p
• Decision Paper • Functional Design Report • Technical Design Report
• Business Case • Functional Design Form • Technical Design Form

m
• Functional Design EDI Inbound • Technical Design EDI Inbound

a
• Functional Design EDI • Technical Design EDI Outbound
Outbound

Final Preparation

E x Go Live & Support

• Test Script Assembly Test • EUT Work Instruction

• Test Script Component
Test
• Test Script Technical
Integration Test
• Test Script Acceptance
Test

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 Unit 03
SAP SOLUTION MANAGER PROJECT Business

BLUEPRINT… Blueprint

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Business Process structure in Solution Manager

Scenario Procurement and Logistics Execution Processes in ERP

Business Process 1 Processing Purchase Requisitions in ERP

Process Step 1 01 Create or process purchase requisitions

Process Step 2 02 Release purchase requisitions

Business Process 2 Processing Purchase Orders in ERP

Process Step 1 01 Create or process purchase orders

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Implementing Processes, not Systems

CRM SAP ERP WMS

Create
Customer Create Order
Order

Shipment Picking

Send
Goods Issue
Confirmation

Create
Invoice

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How to build Business Process structure content?

Manual Input

Manual Input

ARIS
SAP Business
Process Repository
SAP Business
Process Repository
Aris

SoDocA
RBE Plus

RBE Plus
….

….

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Business Process Repository…

Business Process Repository

Both in ARIS and in SAP Solution Manager a
Library of Business Processes could be build &
used…

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 Model Object
Level ARIS
level level

Corporate
Level 1 Proces
Model - -
(VACD)

Operationele Tactische
inkoo p inkoop

Activa Revenue Treasury

management

Synchronizat
ma nagement cash fl ow

Level 2
(Finan ci eel) (Financ ieel) (Financi eel)

Scenario
Proj ect Investeringsm Financ ieel
management a nagement management
(Fina ncieel ) (Financ ieel)

ion project De biteuren

admini stra tie
Grootboek
adminis tratie
Crediteuren
admi nistrati e
Controlli ng en
management
rapportage

(VACD) Logisti ek
Be dri jfsvo eri n
g

Sa larisverwerk Zi ekteverzuim
Timemanage Personeel s
ing en
ment admin istratie
Poortwachter

Level 3 Synchronizat
Process
Controleren/Behere Uitvoeren wijzigen
Invoeren Controleren op Uitvoeren Invoeren
n In- functionele

ion EPC
Basisgegevens Arbeidshandicap Onts lagbevestiging Ontslagbevestiging
/Uitstroomenquete basisgegevens

(EPC) Beheer
Organisatiestructuur
Afrekening ontslag
Verwerken
Declaratie s

EPC FAD
Beschikking U WV
W IA ontvangen
B eant woorden
vragen iv m Salaris
U itvoeren
Salarisverw erking
Process
Detailed P laatsingsmogelij
kheid
geidentific e erd
A anvraag
mut at e
i
function...
Mutatie
noodzakelij k
Resultaten
simulatie

step
Level 4
bekend bij...

Process +
decentrale P Z-
Medew erker AZM
medew erker

Indienen Beheer
Mutatieaanvraag Organisat iestructu
funct ionele ur
gegevens

(EPC + Transactio
Nieuwe
A utoriseren
manager Formatieplaats
Mutatieaanvraag
bekend
Aanbrengen van
A anpassen centrale
Maintain HR correct ies
Organisatorische
Indeling
medew erker P.. .
Master Data functionele

FAD)
gegevens

n
Wijziging centrale
doorber ekening/kost medew erker P.. .
enverdeling

V erandering
Tijdgegevens
nodig?

A...

centrale Aanpassen cent rale W ji ziging centrale

S tandaard r ooster
medewerker P ... Normw erktij den medewerker P ... per centage medew erker P.. .
veranderen
(incl. OR T/BB D) ziektever zuim

A...

Werk tij d
verander t

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Project

Business Process Structure Documentation organized in Tabs…

Level 1

Level 2

Level 3

Example:
List of transactions which are
valid for this proces step…

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Populate the Business Process Structure…

All Customer
All Documentation
Objects

All Customizing
Objects

All End User

Transactions

All Test Cases

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Status of Objects within SSM Project

Start

Process
Step
Relevant?

Status: Status:
Open Not Relevant

Status:
In Process

Status:
Finished

End

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 Unit 04
WORKING WITH DOCUMENTS…

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Where to find documents in SSM?

ple
am
Ex

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 Start

Status of Documents: Project side In Process

Review
In Process Initial Status of the Document

Docume
A team-member offers the document nt OKE?
Review
for review. The team-lead accepts
(Released) or rejects (In process) the
document. Project Released
Reopen by
Project

End-status of the document within the In Reopen by

Released Support Beheer? Support
project. Based on the status ‘
Released’
UM Support Dept. will decide of the
Review
document is accepted for Maintenance Support
Phase.

In
Beheer?

Reopen by In case new insights occur (change

Project before go-live) a finalized document Final

can undergo changes; document has

to be re-opened. End

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Document Management Buttons
Insert
Insert Document
Document

Display
Display Document
Document

Check
Check Document
Document Out/In
Out/In

Insert
Insert Document
Document

Where-Used
Where-Used List
List

Document
Document Attributes
Attributes

History
History

Delete
Delete Document
Document from
from KW
KW

Copy
Copy Document
Document

Change
Change Document
Document

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Delete
Delete Row
Row
(Leaves
(Leaves Documents
Documents in
in KW)
KW)
Difference between Delete Row en Delete!

With the Delete Row button the link between the

document and the project will be removed. The
document itself remains available in the SAP
Knowledge Warehouse.

With the Delete button the link and the document

will be removed from the SAP Knowledge Warehouse.

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Step 1: How to move a document?

2 Select Copy Document

1 Select the document

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Step 2: How to move a document?

Select right Tab for type of

4 document!

5 Select the option: Insert as Link

Select right node in process

3 structure

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Step 3: How to move a document?

7 Select Delete Row to remove old link

6 Select the ‘
old’document link

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 Unit 05
CUSTOMIZING VIA Realization
SOLUTION MANAGER

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Step 1: Configuring IMG Objects

3 Select …. IMG Object

Select the right node in the

1 process structure

2 Select IMG Object

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Step 2: Configure IMG Object thru using SSM

2 Click Configure

1 Select the IMG Object

Configure the IMG Object in

3 target system…

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Step 3: Document the IMG Configuration

Document IMG
1 Configuration. Per tab 1
Configuration Document

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Displaying SAP IMG Documentation…
Select a IMG object and
click on the ‘
Display
Documentation’button.

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 Unit 06
DOCUMENTING CUSTOMER SPECIFIC
DEVELOPMENTS IN SAP SOLUTION
MANAGER…

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Step 1: Create customer specific object in the
system where it belongs to

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Step 2: Record & Document the Customer
specific Developed Objects

Document Customer specific

3 development

Select the right node in the

1 process structure

2 Register the Object

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 Unit 07
DOCUMENTING BACKGROUND JOBS WITH
SAP SOLUTION MANAGER…

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Step 1: How to perform/schedule a background
job?

2 Select the tab: Transactions

3 Select Type: Job Documentation

Select the right node in de

1 process structure

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Step 2: How to perform/schedule a background
job?

4 Fill in Job Name

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Step 3: How to perform/schedule a background
job?

5 Fill in a description of the job

6 Fill in the job step information

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Step 4: How to perform/schedule a background
job?
8 File the Job Document

Fill in all relevant information like

7 restarting procedure etc.

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 Unit 08 Go Live
GO LIVE & SUPPORT & Support

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 Start

Transfer from
Project to Support In Process

Final
Status of document when Review

Support accepts the document

for Maintenance. Docume
nt OKE?

Reopen by
When Support does not accept
Support the document status ‘
Reopen by Project Released
Reopen by
Project

Support’applies.
In
Reopen by
Support Maintena
nce?
Support

Review by After updating the document it Review by

Support
Support
can be re-offered for ‘
Review by
Support’.
In
Maintena
nce?

Final

End

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 Unit 09
TIPS & TRICKS IN SAP SOLUTION
MANAGER

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Documenting in separate window…

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Where-Used List

Select an object and

click the Where-Used
button.

Example: User Exit

RV60AFZZ is used in
two scenarios

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Searching for Customer specific Objects thru
TCODE: SOLAR01/SOLAR02

Example:
Search for all spots
within the project
where object
RV60AFZZ occurs…

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Search Objects with TCODE: SOLAR_EVAL

Example:
All Z transactions…

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 Unit 10
USAGE OF SSM TOGETHER WITH OTHER
TOOLING

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Possible Use Case SDA: SSM –ARIS –SSM:
a Conceptual View…

SSM SSM SSM SSM SSM

SDA Project Project Mainte Mainte
nance nance

SDA SSM Template Template

Project Project Project Project

Impl.
Project
Maint.
Solution
Project
Impl.
Project
…

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ARIS, SSM & HP Quality Centre

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Options for Testing SAP Solutions

Option 1 Test Scope Test Planning Manual Tests Automatic Tests

Identification UI Based Tests

HP
Solution Manager QTP
Business Blueprint
Solution Solution Solution
Manager Test Manager Test Manager Backend Tests
Workbench Workbench eCATT eCATT
Solution Manager
Application
Business Process
Change Analyzer Logic Tests
SAP TDMS

Option 2
SAP TAO

Solution Manager
Business Blueprint
HP Quality HP Quality
HP QTP
Center Center
Solution Manager
Business Process
Change Analyzer SAP TDMS

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 Unit 10
More INFORMATION…

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Ramp up Knowledge Transfer in SAP Support
Portal

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Select a Learning Map…

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Links

– Online Documentation
• http://help.sap.com/content/documentation/solutionmanager

– SAP Solution Manager on SAP Service Marketplace

• http://service.sap.com/solutionmanager

– E-Learning Materials
• http://service.sap.com/rkt-solman

– Training curriculum
• http://service.sap.com/solutionmanager --> Training

– Frequently asked questions

• http://service.sap.com/solutionmanager --> FAQ

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Questions?

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