HUMAN RESOURCE DEPARTMENT

HR SECRETARY

 Receives telephone and personal callers, handling questions or matters of a technical nature;
 Schedules and coordinates meetings and appointments for the Department while preserving
confidentiality of classified and sensitive administration documents and files;
 prepares meeting agendas and supporting information packets for meetings;
 notifies appropriate parties of appointments and meetings;
 Takes minutes of meetings.
 Receives money for applications, materials, services and other office transactions and accounts
for office expenses and is responsible for office financial accounts. Receives employment
applications and related materials.
 Establishes and maintains file systems appropriate for the department.
 Establishes and maintains complete files of correspondence and other materials appropriate to
the unit; controls and maintains records and indexes using considerable independence of
judgment.
 Performs employment verifications.
 Receives, maintains, and distributes office supplies; maintains necessary records pertaining to
transactions; maintains confidentiality of classified and sensitive documents and files.
 Assists County HR head in duties relating to the HR Department in maintenance and
administration of County Personnel Policies and Procedures
 Assists other offices with duties when secretary is absent
 Performs other related duties as required.

HR ASSISTANT SECRETARY

 Addressing and answering questions and queries from any employee regarding their position,
salary, promotion, or benefits.
 Receiving and answering incoming phone calls and emails.
 Writing and handing out documents.
 Maintaining an updated database of all employee information and documentation.
 Liaising with employees and company executives to provide conflict resolution.
 Scheduling appointments and interviews with employees and new candidates.
 Processing accurate information that will support the management team
 Assisting with the recruitment process
 Assisting with the new hire process:
 Assisting with maintaining grievance and employee records
 Assisting with payroll and benefits administration:
 Assisting with internal event organization and coordination, including recreational events and
training activities.

 Making the necessary arrangements when a company employee needs to travel.

HR CLERK

 Publish and update job ads on careers pages

 Schedule interviews
 Maintain employee records (e.g. vacation and sick leaves)
 Prepare monthly compensation and attendance spreadsheets
 Screen resumes and job applications
 Update internal databases with new hires’ data (e.g. contact details and bank accounts)
 Distribute physical and digital training material
 Store, copy and scan company policies
 Address employees’ queries
 Prepare ad-hoc reports (e.g. on expenses)
 Maintaining employee records
 Presenting benefits packages
 Interviewing new employees, checking references and organizing background checks
 Providing policy training
 MARKETING DEPARTMENT

SECRETARY

 Answer phone calls and redirect them when necessary

 Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
 Prepare and disseminate correspondence, memos and forms
 File and update contact information of employees, customers, suppliers and external partners
 Support and facilitate the completion of regular reports
 Develop and maintain a filing system
 Check frequently the levels of office supplies and place appropriate orders
 Make travel arrangements
 Document expenses and hand in reports
 Undertake occasional receptionist duties

ASSISTANT

 Undertake daily administrative tasks to ensure the functionality and coordination of the
department’s activities
 Support marketing executives in organizing various projects
 Conduct market research and analyze consumer rating reports/ questionnaires
 Employ marketing analytics techniques to gather important data (social media, web analytics,
rankings etc.)
 Update spreadsheets, databases and inventories with statistical, financial and non-financial
information
 Assist in the organizing of promotional events and traditional or digital campaigns and attend
them to facilitate their success
 Prepare and deliver promotional presentations
 Compose and post online content on the company’s website and social media accounts
 Write marketing literature (brochures, press releases etc.) to augment the company’s presence in
the market
 Communicate directly with clients and encourage trusting relationships
 CONSULTING DEPARTMENT

OPERATIONS CONSULTING

SENIOR CONSULTANT

 Conducting client assessments and requirements gathering for scope definition;

 Completing competitor analyses and preparing market research briefs;
 Presenting findings and recommendations to senior stakeholders;
 Translating business requirements into functional specifications;
 Designing Loyalty/CRM strategies including value propositions and loyalty programs;
 Planning & estimating support – resources, timings and costs - for each stage of assignments;
 Contributing to business development and internal knowledge sharing initiatives within Conduit;
 Managing project teams including internal and external stakeholders;
 Enhancing Conduit best practices and frameworks.

CONSULTANT

 Understand business challenges and translate them into process/technical solutions.

 Facilitate process development initiatives to achieve business goals.
 Identify opportunities for improved operational performance at the organizational level.
 Conduct business operational assessments and deliver recommendations for improvements.
 Develop business plan to meet customer needs and company goals.
 Provide consultation to management and leaders for operational effectiveness.
 Assist in development of project plan and schedule to achieve project goals.
 Identify and resolve business risks/issues in a timely manner.
 Maintain operation documentation for reference purposes.
 Provide recommendations on business process improvements and best practices.
 Guide operations team on business operations and problem solving skills.
 Conduct training to internal team and customers on business processes.

SECRETARY

 Answer phone calls and redirect them when necessary

 Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
 Prepare and disseminate correspondence, memos and forms
 File and update contact information of employees, customers, suppliers and external partners
 Support and facilitate the completion of regular reports
 Develop and maintain a filing system
 Check frequently the levels of office supplies and place appropriate orders
 Make travel arrangements
 Document expenses and hand in reports
 Undertake occasional receptionist duties

ASSISTANT

• Prepare agendas, reports and papers for all meetings.

• Attend and take minutes at all meetings
• Maintain a sound knowledge of league/region/state rules and regulations.
• Maintain confidentiality on relevant and delicate matters.
• Have a good working knowledge of meeting procedures.
• Have a good understanding of the club constitution, club rules and regulations.
• Be aware of the future directions and plans
• Co-operate with and assist the secretary
• Review Coaches and Managers Handout prior to meeting
• Coordinate attendance at courses.
 IT CONSULTING
SENIOR IT CONSULTANT

 Stay informed and up-to-date on technological advancements.

 Manage security, backup and user help systems, making changes or adjustments whenever
needed to ensure the integrity of the systems.
 Meet with department heads and others on a weekly, monthly or quarterly basis to give updates
and request support when needed. When problems need to be resolved, meet more frequently as
needed to return systems to their properly functioning order.
 Develop computer information resources, paying special attention to areas such as strategic
computing, data control and security, and disaster recovery.
 Assess computing needs, system weaknesses and requirements by consulting with users,
technicians, vendors and management.
 Participate in staffing actions and decisions, including recruitment, hiring, supervising and
training new hires.
 Assign and oversee the work of other computer-related workers hired by the company, including
programmers and systems analysts.
 Direct, manage and oversee daily operations within your department, ensuring that employees
meet deadlines and work efficiently.

IT CONSULTANT

 Understand customer requirements and business objectives

 Provide strategic advice on using technology to achieve goals
 Manage IT initiatives and collaborate with in-house technical staff
 Design IT systems and networks ensuring the right architecture and functionality
 Support new technology implementation
 Train users in new and existing IT systems
 Provide assistance with technical issues
 Revise existing systems and suggest improvements
 Produce reports

IT ANALYST

 Communicate with stakeholders to understand their requirements

 Develop and analyze functional specifications
 Design efficient IT systems to meet business and technology needs
 Coordinate developers to build and implement technology solutions
 Integrate multiple systems and reconcile needs of different teams
 Gather feedback from end users about system performance
 Plan and oversee projects (e.g. upgrades, hardware/software installations)
 Provide advice and technical training
 Keep abreast of technology trends and developments

SECRETARY

 Answer phone calls and redirect them when necessary

 Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
 Prepare and disseminate correspondence, memos and forms
 File and update contact information of employees, customers, suppliers and external partners
 Support and facilitate the completion of regular reports
 Develop and maintain a filing system
 Check frequently the levels of office supplies and place appropriate orders
 Make travel arrangements
 Document expenses and hand in reports
 Undertake occasional receptionist duties

ASSISTANT

• Prepare agendas, reports and papers for all meetings.

• Attend and take minutes at all meetings
• Maintain a sound knowledge of league/region/state rules and regulations.
• Maintain confidentiality on relevant and delicate matters.
• Have a good working knowledge of meeting procedures.
• Have a good understanding of the club constitution, club rules and regulations.
• Be aware of the future directions and plans
• Co-operate with and assist the secretary
• Review Coaches and Managers Handout prior to meeting
• Coordinate attendance at courses.
 FINANCE CONSULTING
SENIOR CONSULTANT

 Provide strategic advice across a variety of financial products and services (debt management,
cash management, insurance coverage, investments)
 Assess client’s overall financial picture, understand their needs and develop a solid financial plan
 Guide clients towards a profitable and secure financial decision
 Cultivate client base and build win-win relationships
 Network, generate leads and grab opportunities to sell mutual funds, stocks, bonds etc. to meet
sales quotas
 Keep abreast of new industry’s trends and research market to back up financial consulting
 Oversee the course of the financial plan and update it, if necessary, to ensure profits
 Comply with all industry rules and regulations
 Liaise with providers, solicitors, valuers and other professionals

CONSULTANT

 Markets services by asking for referrals from current clients; meeting prospects at community
functions; responding to inquiries; developing promotions; presenting financial planning
seminars.
 Assesses clients' financial situation by gathering information regarding investments, asset
allocation, savings, tax planning, retirement planning, and estate planning; evaluating risk
tolerance.
 Develops financial strategies by guiding client to establish financial goals; matching goals to
situation with appropriate financial plans.
 Obtains clients' commitment by explaining proposed financial plans and options; explaining
advantages and risks; providing explanations; alleviating concerns; answering questions.
 Monitors clients' financial situation by tracking changes in wealth and life circumstances;
analysing financial plan results; identifying and evaluating new financial strategies;
recommending changes in goals and plans.
 Provides financial management information by preparing financial status analyses and reports.
 Updates job knowledge by tracking financial markets, general economic conditions, and new
financial products; participating in educational opportunities; reading professional and technical
publications; maintaining personal networks; participating in professional organizations.
 Accomplishes organization goals by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
 ANALYST

 Determines cost of operations by establishing standard costs; collecting operational data.

 Identifies financial status by comparing and analysing actual results with plans and forecasts.
 Guides cost analysis process by establishing and enforcing policies and procedures; providing
trends and forecasts; explaining processes and techniques; recommending actions.
 Improves financial status by analysing results; monitoring variances; identifying trends;
recommending actions to management.
 Reconciles transactions by comparing and correcting data.
 Maintains database by entering, verifying, and backing up data.
 Recommends actions by analysing and interpreting data and making comparative analyses;
studying proposed changes in methods and materials.
 Increases productivity by developing automated accounting applications; coordinating
information requirements.
 Protects operations by keeping financial information confidential.
 Maintains technical knowledge by attending educational workshops; reviewing publications.
 Contributes to team effort by accomplishing related results as needed.

SECRETARY

 Answer phone calls and redirect them when necessary

 Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
 Prepare and disseminate correspondence, memos and forms
 File and update contact information of employees, customers, suppliers and external partners
 Support and facilitate the completion of regular reports
 Develop and maintain a filing system
 Check frequently the levels of office supplies and place appropriate orders
 Make travel arrangements
 Document expenses and hand in reports
 Undertake occasional receptionist duties

ASSISTANT

• Prepare agendas, reports and papers for all meetings.

• Attend and take minutes at all meetings
• Maintain a sound knowledge of league/region/state rules and regulations.
• Maintain confidentiality on relevant and delicate matters.
• Have a good working knowledge of meeting procedures.
• Have a good understanding of the club constitution, club rules and regulations.
• Be aware of the future directions and plans
• Co-operate with and assist the secretary
• Review Coaches and Managers Handout prior to meeting
• Coordinate attendance at courses.
 ACCOUNTING DEPARTMENT
HEAD ACCOUNTANT

 Prepares asset, liability, and capital account entries by compiling and analyzing account
information.
 Documents financial transactions by entering account information.
 Recommends financial actions by analyzing accounting options.
 Summarizes current financial status by collecting information; preparing balance sheet, profit
and loss statement, and other reports.
 Substantiates financial transactions by auditing documents.
 Maintains accounting controls by preparing and recommending policies and procedures.
 Guides accounting clerical staff by coordinating activities and answering questions.
 Reconciles financial discrepancies by collecting and analyzing account information.
 Secures financial information by completing data base backups.
 Maintains financial security by following internal controls.
 Prepares payments by verifying documentation, and requesting disbursements.
 Answers accounting procedure questions by researching and interpreting accounting policy and
regulations.
 Complies with federal, state, and local financial legal requirements by studying existing and new
legislation, enforcing adherence to requirements, and advising management on needed actions.

ASSISTANT

 Providing support to the Accounting Department.

 Performing basic office tasks, such as filing, data entry, answering phones, processing the mail,
etc.
 Handling communications with clients and vendors via phone, email, and in-person.
 Processing transactions, issuing checks, and updating ledgers, budgets, etc.
 Preparing financial reports.
 Assisting with audits, fact checks, and resolving discrepancies.
 BILLING DEPARTMENT

HEAD OFFICER

 Resolve complex billing issues.

 Initiate and implement innovative logistics in billing functions.
 Verify and assess all bills before processing.
 Assess purchase orders and vendor payments.
 Detect errors in billing processes and make appropriate corrections.
 Support other departments and personnel in billing processes.
 Maintain registration, batching and coding for billings.
 Assist and support audit teams in verifying bills and billing data.
 Implement quality billing practices and procedures.
 Reconciling billing accounts to the general ledger
 Interfacing with the accounts receivable, credit/collections and client purchasing departments
 Ensuring the accuracy of invoicing
 Hiring, training and supervising billing staff

BILLING ASSISTANT

 Communicate with relevant parties regarding account and billing issues.

 gathers, calculates and documents numerical data for invoicing purposes
 Create documentation relevant to billing activities.
 monitor clients’ accounts by maintaining spreadsheets and files and tracking the status of
invoices
 Gather, process, and disburse information related to billing.
 PAYROLL DEPARTMENT

HEAD OFFICER

 Maintains payroll information by designing systems; directing the collection, calculation, and
entering of data.
 Updates payroll records by reviewing and approving changes in exemptions, insurance coverage,
savings deductions, and job titles, and department/ division transfers.
 Pays employees by directing the production and issuance of paychecks or electronic transfers to
bank accounts.
 Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and
nontaxable wages.
 Determines payroll liabilities by approving the calculation of employee federal and state income
and social security taxes, and employer's social security, unemployment, and workers
compensation payments.
 Balances the payroll accounts by resolving payroll discrepancies.
 Provides payroll information by answering questions and requests.
 Maintains payroll guidelines by writing and updating policies and procedures.
 Maintains employee confidence and protects payroll operations by keeping information
confidential.
 Completes operational requirements by scheduling and assigning employees; following up on
work results.
 Maintains payroll staff by recruiting, selecting, orienting, and training employees.
 Maintains payroll staff job results by counseling and disciplining employees; planning,
monitoring, and appraising job results.

PAYROLL ASSISTANT

 Provide assistance to the payroll manager in all tasks as assigned.

 Enter payroll data into digital systems to keep all payroll files up to date.
 Maintain daily staffing sheets showing hours worked for all employees.
 Create work schedules for all staff members.
 Process W-2 forms for all employees at the end of each calendar year.
 Help process wage garnishments and direct deposits for all employees as needed.
 Keep all payroll information confidential, maintaining privacy for each and every employee.
 Answer questions from staff and managers regarding all payroll concerns.
 ADMIN DEPARTMENT
ADMIN AIDE

 Ensure operation of equipment by completing preventive maintenance requirements; calling for

repairs; maintaining equipment inventories; evaluating new equipment and techniques
 Maintain supplies inventory by checking stock to determine inventory level; anticipating needed
supplies; placing and expediting orders for supplies; verifying receipt of supplies
 Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
 Organize travel arrangements for senior managers
 Write letters and emails on behalf of other office staff
 Book conference calls, rooms, taxis, couriers, hotels etc.
 Cover the reception desk when required
 Maintain computer and manual filing systems
 Develop and update administrative systems to make them more efficient
 Resolve administrative problems
 Receive, sort and distribute the mail
 Answer telephone calls and pass them on
 Manage staff appointments
 Oversee and supervise the work of junior staff
 Maintain up-to-date employee holiday records
 Coordinate repairs to office equipment
 Greet and assist visitors to the office
 Photocopy and print out documents on behalf of other colleagues

RECEPTIONIST

 Welcomes visitors by greeting them, in person or on the telephone; answering or referring

inquiries.
 Directs visitors by maintaining employee and department directories; giving instructions.
 Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 Maintains telecommunication system by following manufacturer's instructions for house phone
and console operation.
 Maintains safe and clean reception area by complying with procedures, rules, and regulations.
 Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed.
 SECURITY PERSONNELS

 Secures premises and personnel by patrolling property; monitoring surveillance equipment;

inspecting buildings, equipment, and access points; permitting entry.
 Obtains help by sounding alarms.
 Prevents losses and damage by reporting irregularities; informing violators of policy and
procedures; restraining trespassers.
 Controls traffic by directing drivers.
 Completes reports by recording observations, information, occurrences, and surveillance
activities; interviewing witnesses; obtaining signatures.
 Maintains environment by monitoring and setting building and equipment controls.
 Maintains organization's stability and reputation by complying with legal requirements.
 Ensures operation of equipment by completing preventive maintenance requirements; following
manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new
equipment and techniques.
 Contributes to team effort by accomplishing related results as needed.
 PROPERTY AND SUPPLIES DEPARTMENT
Property Inspector

 Property inspectors conduct inspections on properties to check for compliance and assess if there
are hazards or structural defects. This entails examining both the interior and exterior of the
property, including infrastructure, electrical and plumbing systems, and water quality.

 In response to issues discovered during inspections, Property inspectors communicate with

management to coordinate repairs and improvements, which may include carpentry, plumbing
fixes, and system reinstallation.

 It’s the job of Property inspectors to create detailed reports about their inspection findings and
present these to Management. Aside from descriptions of defects and recommendations for
repair and maintenance, these also contain extensive photos, diagrams of property structures, and
notes from site observation.
 Property inspectors work closely with management throughout every step of the process,
approaching inspections based on company’s requirements and regularly updating them about
progress and issues encountered.

Stock Card Keeper

 Keeping a record and maintaining cycle counts of the entire inventory in the store.
 Receiving and verifying the inventory with the purchase order listings.
 Reporting loss, damage and any such discrepancies to the supervising authorities.
 Sorting all goods and stacking them appropriately.
 Assisting in the labeling, tagging and packaging of the goods.
 Maintaining proper documentation processed for the receipt of the good and supplies.
 Ensuring the timely dispatch of the goods to the appropriate destinations.
 Coordinating and synchronizing work functions with the vendors, suppliers and other internal
departments of the establishment.
 Maintaining cleanliness and order in the work place, and complying with all safety norms while
carrying out work functions.