THE ADOPTION OF E-WALLET AMONG DIPLOMA IN

i i i i i i i

i ACCOUNTANCY STUDENTS IN POLITEKNIK PORT DICKSON

i i i i i i

Mohd iFouzi iMustafa

Politeknik iPort iDickson, iNegeri iSembilan
E-mail: iFouzi@polipd.edu.my

Mohamad iSiri iMuslimin iPoliteknik iPort

iDickson, iNegeri iSembilan iE-mail:

isiri@polipd.edu.my

Shoba iA/P iKumaran iPillay iPoliteknik

iPort iDickson, iNegeri iSembilan iE-mail:

iShoba@polipd.edu.my

Abstract

Given the promising growth of E-wallet in Malaysia, the purpose of this study is to
examine the current adoption among Diploma in Accountancy semester1-5 students
in Politeknik Port Dickson December 2018 session. The objective of this study was to
understand the current adoption and awareness of e-wallets among students,
determine factors influencing the adoption of e-wallet and to determine the benefits
obtained by students by using e-wallets. This study carried out to get respondent
feedback on the adoption of e-wallet. The survey questionnaire was distributed to 191
respondents randomly chosen from Diploma in Accountancy semester 1-5 students in
Politeknik Port Dickson. The result of this study indicated that more than half (51%) of
the respondent know and aware of the E-wallet, 81% of respondents think that EWallet
makes easier for payment modes, 79% respondents prefer e-wallet because rewards
are offered and 95% of respondents which feels that it save time and cost. As for future
research, a sampling proposal in other areas is recognized for the growth of e-wallet
users gaining a more in-depth view of the importance of factors influencing consumer
adoption in Malaysia's use of e-wallet systems.

Key iwords: iE-wallet, iadoption, iAccountancy, iMobile iwallet, iDigital iwallet

1 i i i Introduction
In itoday-world, ismartphone ihas ibecome ian iessential ipart iof idaily ilife. iDue
to itechnology, imobile iusers ican inowadays iuse itheir ismartphones ito imake
imoney i transaction i or i payment i by i using iapplications i installed i on i the i phone.

iThis iapplication i is icalled ithe idigital iwallet ior ielectronic iwallet ior ipopularly

imobile iwallet i(Rana, i 2017). iIts ifunctions iof ikeeping iand ipaying ithe icurrency

iare isame ias iof itraditional ileather iwallet iwith ithe ionly idifference iof iperforming

ithe i same i digitally iand i a i greater i number i of i parties i directly i or i indirectly

iinvolved i in i performing i the i same i on i digital i platform i ‘Digital’ imeans i it i exists

ipurely ielectronically i(Zhao i& iMuftic, i 2011). iIt iis ia isecure, ionline iwallet. i The

iterm iis ishort ifor i‘electronic iwallet’, ii.e., ithe i‘e’ iof ie-wallet istands ifor i‘electronic’. iAn

i e-wallet i often i called i as i other i terms i like i ‘Digital i wallet’, i ‘Mobile i wallet’, i or

‘Virtual iwallet’. iAn ie-wallet irefers ito ian ielectronic idevice ior ionline iservice ithat
allows ian iindividual ito imake ielectronic itransactions. iE-wallets iare islowly
ibecoming i the i new i mode i of i tap i and i go i consumerism, i transparent, i safe i and
incredibly iconvenient. iE-wallet ihas ibecome iprogressively iadopted. iMobile
iwallet ipayment iservices iare iconsidered iin itheir ibeginning istage iand istill iquite

inew ito ithe iconsumers iin iMalaysia i(Yee, i2019).

1.1 i i Digital iwallet

E-wallet iis ia itype iof ielectronic icard iwhich iis iused ifor itransactions imade
ionline ithrough ia icomputer ior ia ismartphone. iIts iutility iis ithe isame ias ia icredit ior

i debit i card. i Digital i wallet i also i is i known i as i a i mobile i wallet i is i a

i new application i iof i imobile i ipayment i ithat i ihas i i the i ifunctionality i to i isupplant

i a iconventional iwallet iand imore. iA imobile iwallet iis ia imuch-advanced iversatile

iapplication ithat iincludes ielements iof imobile itransactions, ias iwell ias iother

iitems i one i may i find iin i a i wallet, i such ias imembership i cards, i loyalty i cards i and

itravel icards i(Shin, i2009). i The iFinancial i Services iAct i2013 idefines ie-money

ithat igets istored iin ithe ie-wallet ias ia ipayment iinstrument, iwhether itangible ior

iintangible, ithat istores ifunds ielectronically iin iexchange i of ifunds ipaid ito ithe

iissuer i and i is i able i to ibe i used i as i a i means i of i making i payment i to i any i person

iother ithan ithe i issuer i(Bank iNegara iMalaysia, i2018). i The ifollowing itable ishows

ithe itop idigital iwallet iin iMalaysia.

Table i1: iTop idigital iwallet iin iMalaysia

No Wallet iName Key ifeatures

1. Boost Payment imethod: iQR icode, iIn-app ipayments
iNotable imerchant: i99 ispeed imart, iTelekom

iMalaysia, iSYABAS, iand iso ion.

Bonus: iBoost’s imain iaudience iare ismaller

imerchants ithat iare ionly iexperimenting iwith ithe

iidea iof icashless ipayments. iThe icompany i has ibeen

itargeting iNight iMarket ivendors iacross ithe

country, iand ihas iseen isome isuccess iin ithat

iregard. iMore iimportantly, iit’s ibeen iworking iwith

iutilities ilike iTelekom i Malaysia iand iSYABAS ito iall

iin-app ibill ipayments.

2. Grab ipay Payment imethod: iQR icode, iIn-app ipayments

Notable i i i i merchants: i i i i TeaLive, i i i i Inside i i i i Scoop,
Manhattan iFish iMarket
Bonus: iGrabPay ihas ithe ibenefit iof ibeing ipart iof ithe
iGrab iPlatform iecosystem; iessentially iallowing iit ito

ibe i used i for i calling i a iGrab i ride i or i using i it i to i order

ifrom i Grab i Food. iIt ialso i has i a i partnership i with

iMayBank ifor icross iplatform iuse iwith imerchants

ithat iaccept iMayBank iPay.

3. Touch i N i Go i e- i i i i i Payment imethod: iQR icode

wallet i i i i i Notable i i i merchants: i i i Baskin i i i Robbins, i i i Dunkin

Donuts, imyNEWS.com, iTesco

i i i i i Bonus: iThe iTouch in iGo imobile iapp iis istill iin ia isort

iof itesting iphase, ihaving isome i – ibut i not i all- iof ithe

ifeatures ithat ithe icompany iintends. iI n ithis icase, ithe

inumber i of i available i merchants i is i still i very i short.

 More i importantly, i the i company i has i just i wrapped
up ia ibeta itest iof ithe iTnG imobile iapp ion ithe iKelana
iJaya iLRT iline. iA i test i that iis isaid i to ihave i gone ivery

isuccessfully i and i will i likely i lead i to i the i mobile i app

ibeing iadopted ifor ia ifull ideployment ialong ithe iLRT

iand iMRT ilines.

4. V iCash Payment imethod: iQR icode

Notable imerchants: iTony iRoma’s, iMydin, iAstro iGo
Shop, iKedai iMesra iPetronas
Bonus: i i Digi’s i i vcash i i was i i one i i of i i the i
earliest
ihomegrown i i i e-wallets i i i to i i i appear i i i in i i iMalaysia,

launched i i late i i last i i year. i i Since i i then, i i it i

has
iexpanded i to i include i a i partnership i with

Petronas
ithat i makes i it i the i only i e-wallet i that i can i be i used i to

pay i i i for i i i petrol i i i (excluding i i i Samsung’s i i

MFT
itechnology).

5. MaybankPay i i i i i Payment imethod: iQR icode

i i i i i Notable i merchants: i Jaya i Grocer, i TGV

i cinemas,

Mydin, iWatson’s, iMcDonalds

i i i i i Bonus: iMaybankPay ihad ia ifar iquieter irelease ithan

iany i of i the i other i e-wallets i on i this i list. i Overall,

i it

doesn’t i quite i have i as i many i bonus i features i as i the

competition; i i focusing i i solely i i on i i being i i able i
i to
6. Other ie-wallets Alipay
provide
CIMB i an i e-wallet i to i support i Maybank’s i suite i of
iPay

products.
kiplePay
Lazada iWallet
Bigpay
Samsung iPay
WeChat iPay
Favepay
RazersPay
Source: i(Gazi, i2019) i- ihttps://www.imoney.my/articles/choosing-e-wallet

1.2 i i Advantages iof iUsing iE-wallet

According ito iDave i(2016), ithe iease iof iconducting ifinancial itransactions
iprobably ithe ibiggest imotivator ito igo idigital. iUsers iwill ino ilonger ineed ito icarry

iwads i of i cash, i plastic i cards, i or i even i queue i up i for i ATM i withdrawals. i It’s i also

ia isafer iand ieasier ispending ioption iwhen itraveling, ifor iexample, iusers ihave ito

ifreedom i to i transact i whenever i and i wherever i possible. i Apart i from i that, i users

ican i experience i convenience i by i using i an ie-wallet. i Users i can iget i through i a

ipurchase iin imere iseconds iwith ia isimple itap ior iscan iof itheir imobile idevice

i(Rathore, i 2016). i The i experience i of i purchasing i items i becomes i quicker

i and easier-leading ito ia igreater isense iof isatisfaction. iFurthermore, ipersonal

idetails iare isafe ion ithe ie-wallet ias iwell iall ipersonal iaccount iinformation iis

iencrypted i(Madan i & i Yadav, i 2016). i This i means i that i the i actual i account

i number i isn’t
stored ion ia ismartphone, ievery itime ineeds ia iverification idetail iif iwish ito iview ior
ichange iaccount iinformation. iThis iis isafe ithan iwalking iaround iwith icash iand

i credit i cards. iEven i though, i e-wallets i have i advantages i it i also i has

idisadvantages i such i as i the i higher i risk iof i identity i theft. i Besides, i there i is i a

ichance iconsumer iwill ido ioverspending i by iusing i an ie-wallet. iHowever, iit

idepends ion ihow iconsumer iuse ie-wallets.

1.3 i i Statement iof iThe iProblem

The itraditional iways iof imaking iand ireceiving ipayments isuch ias idoing
ishopping, ipaying ibills iare ichanging ito i digital iwallets ipayments. iCurrent iyoung

igeneration iwants ieverything ito ibe idone ifast. iThis igeneration ihas igrown iup iin ia

iworld iwith itechnology, iconnected iwith isocial imedia inetworks iusing itheir

ismartphones iand itablets. iE-wallet i adoption iin iMalaysia iis istill iat i its iinfancy. i

iAccording i i to i ithe i i NIELSEN i iNEWSLETTER i i (2019), i while i 67% i of

iMalaysians iuse isome iform iof icashless ipayment i(with ia idebit i card iand ionline

ibanking ibeing ithe iprimary imethod, iat i63% iand i57% irespectively), ia imere i8% iof

i the i population i uses imobile i wallets i as ia i means i of i payment. i Also, i though i a ilot

i of i research i work ihas i been i conducted i on i the i use i of i mobile i wallet i little iamount

iof iresearch ihas ibeen idone ion ithe isame iwith istudents ias i the irespondents

ispecially iin iPoliteknik iPort iDickson. i This i research i study i is i a ihumble i attempt

i in ithis i direction i to iknow ithe iadoption iof istudents itowards imobile iwallets.

1.4 i i Research iObjectives

The imajor ipurpose iof ithis iresearch ito:
a) i To iunderstand ithe icurrent iadoption iof ie-wallet iamong istudents.
b) i To i i determine i i factors i i influencing i i the i i adoption i i of i i e-wallet i i among
istudents.

c) i i To idetermine ithe ibenefits, iobtained iby ithe iadoption iof iusing ian ie-wallet.

2 i i i Literature iReview
Technology i advancement i has i helped i to i proper i the i adoption i of i e-wallet.
There iis ia ilot iof ilogical ithought itowards ie-wallet iadoption iamong iyoung ipeople.

2.1 i i Adoption iof iE Wallet

A iFew iyears iback ithe iidea iof ithe idigital iwallet ihas ibeen iinitiated, istarting
iwith iswitching ifrom iusing ibanknotes ito iaccepting idebit iand icredit icards,

ifollowed i by i forming i cashless i payment i method i by i e-wallet. i This i technology

has ibeen iadded ito imobile iphones iwhere ithe iuser ican isecurely isave iall ithe
ifinancial iinformation iin ithe idigital iwallet iwhich ican ibe iused ilater i(Alaeddin iet

ial., i2018). iBased ion ithe irecent idata ifrom i Bank iNegara i Malaysia i(2018),

iMalaysia icurrently ilags ibehind iregional iplayers iin iterms iof ilow iadoption

icompared i to i China i and i India. i However, i the i launch i of iInteroperable i Credit

iTransfer iFramework i (ICTF) iby iBank iNegara iMalaysia iis iexpected ito iimprove

ithe iadoption iof ie-wallets iin iMalaysia. iThe ie-wallet imarket iis ipoised ifor istrong

igrowth iand icould isupport ifuture ifunctions isuch ias iremittance, ie-payments

iand ishare iQR icodes.

In i the i global i context, i the i acceptance i of i digital i and i technology i is i raised

among iyouth iand iyoung iadult. iTwo ithirds i(64%) iof i18-25-year-olds iin ithe iUK
now i use i a i mobile i wallet, i according i to i research i released i by i social
i money
transfer iapp iMoneymailme. iThe iresearch ireveals ithat i48% iof i18-25 iyear iolds
ibelieve ithat iphysical imoney iwill ibe iobsolete iwithin i20 iyears, iwhile imore ithan ia

i third i (38%) i say i that i we i will i no i longer i need i it i in i 15 i years. i Less i than i three iin

i ten i (28%) i say i that i they i don’t i think icash iwill i ever i stop ibeing i used i or iproduced

i(Finance iMonthly, i2017).

2.2 i i Social iInfluence

Social iinfluence ihappens iwhen ithe iconsumer’s ibehavior iis iinfluenced iby
others isuch ias ifrom ipeers, ifamily iand imedia iaffect iindividual iin ia idecision ito
iadopt ie-wallet. iAccording ito i Mun, iKhalid, i& iNadarajah i (2017), ithe ipressure iof

ia isocial isystem iis ione iof ifactor iinfluenced iin ithe iadoption iof ie-wallet iamong ithe

iyoung igeneration. iIn iMalaysia, ithe isocial iinfluence imight ibe iimpacted ithe

iconsumers’ idesire ito iuse ie-wallet ias ithe iconsumers itend ito iseek i an iopinion

ifrom itheir ifamilies iand ifriends iregarding ie-wallet iexperience. i Apart ifrom ithat,

iwhen iconsumers icome iacross ia inew itechnology isystem, ithey imay ifeel icertain

iuncertainty iregarding ithe isystem iand ithe iresult iof iits iuse.

2.3 i i Perceived ieasy ito iuse

The i biggest i motivator i to i go i digital i is i the i ease i of i conducting i financial
transactions. i One i of i the i major i factors i concerning i consumers’ i acceptance i of
ia isystem iis ihow ieasy ithey iperceive ithe isystem ito iuse. iIt iis iconsidered ias ione iof

ithe idimensions ithat ihave ithe ilargest iinfluence ion ithe iacceptance iof inew

itechnologies i (Aydin i& i Burnaz, i 2016). i According i to i Wei i (2017), i the i perceived

iease i of i use i refers ito i the i individual’s i perception i that i using i an i e-wallet i is

iuncomplicated ior ieasy ito ido. iE-wallet i is iperceived ias ieasy i to iuse, iit i also

iprovides imore iusefulness ito iits iusers. i The istudents ipreferred ie-wallet ipayment

imethod ibecause ithe iaccount i was ieasy ito iset i up i and iease iof iuse. iMoreover,

istudents ihave ithe ifreedom ito itransact iwhenever iand iwherever ithey iwant.

2.4 i i Rewards iand ibonuses

Aydin i& iBurnaz i(2016) idiscussed ia ireward ias ia iform iof itangible ibenefits,
isuch i as i coupons, i free i sample i gifts, i monetary i incentives i and

i sweepstakes which ican imotivate iconsumers. iThis itype iof imotivation iis
ioutwards iand irelates icertain ibehavior iof iindividuals ithat iaims ito iachieve

iparticular iresults. iTo iobtain ithese irewards/ itangible iincentives iconsumers iare

imaking ian ieffort. i To iencourage ithe i move itowards ia icashless iworld, ithe

igovernment ihas icome iup iwith idiscount iand ifreebies ion ie-wallet ipayments.

iSome ie-wallets iare ioffered ireward isimply iby ijust iusing ithem. iFor iexample, iE-

wallet iprovider ilike i“Boost” ioffers ito ishake irewards ifor ieach itransaction ithat
iconsumers imake. iEssentially, ithis iunique ifeature igives ibonus icash iback isimply

iby ijust ishaking ithe iphone. iAll ithings iconsidered, iusing ian ie-wallet ito imake

ipayments iis ia iwhole ilot imore iconvenient ithan iusing icash.

3 i i i Methodology
The ipopulation iof ithe istudy: iPopulation iof ithe istudy iconsisted iof ithe
iAccountancy istudents iin iPoliteknik iPort i Dickson. iThe irespondents iwere ithe

iusers iof ithe imobile iwallets.

Sample isize: iSample iof ithe istudy iis iDiploma iin iAccountancy isemester1-5
istudents iin iPoliteknik iPort iDickson iDecember i2018 i session. i The

iquestionnaires iare igiven ito i191 istudents iregardless iof ithe isemester, igender

iand irace.

Sampling i itechnique: i iResearchers i iused i ithe i convenience i sampling i and i a

isimple irandom itechnique iwhere iresearchers igave iquestionnaires ito ithe

iDiploma iin iAccountancy isemester1-5 istudents iin iPoliteknik iPort iDickson

iDecember i2018 isession.

Data icollection itools: iThis iresearch iwas ibased ion iprimary idata icollected iusing ia
istructured iquestionnaire iadministered ito i191 irespondents iduring i3 imonths

ifrom iDecember i2018 itill iMarch i2019.

Data ianalysis itool: iCollected idata iwere ianalyzed iusing iSPSS isoftware iby iusing
istatistical itools ilike idescriptive istatistics, ipie iand ibar ichart, ietc.

4 i i i Findings i& iDiscussion

Table i2 iDemographics idata

Categories Count Percentage
Semester 1 38 19.8
2 32 16.7
3 26 13.6
4 49 25.6
5 46 24.0
Gender Male 40 20.9
Female 151 79.1
Races Malay 120 63
Chinese 6 3
Indian 63 33
Others 2 1
Source: iPrimary idata

The itable iabove ishows ithat i25.6% iof ithe irespondents iare icoming ifrom
isemester i 4, i 79% i of ithe i respondents i are i female, i and i 63% iof i them i are i the

istudents ifrom iMalay iethnics.

 Do you know about e-wallet ?
i i i i i

Thiss iis ithe

ifirst itime iI've
iheard iabout iit

14%
Yes, iI iknow
about iit iand iI
i

ihave ibeen Yes, iI ihave

iusing iit. i(or iI iheard iabout iit.

iused iit ibefore) iBut iI ihave

59% inever iused iit.

27%

Figure i1 iAwareness iof iE-wallet

This iquestion iis idesigned ito icategorize irespondents iinto i3 igroups. iThe iresult iis
i distinguishing i (Figure i 1). i 41% i of i respondents i have i not iyet i used i the i e- iwallet.

iIn iwhich i14% i(approximately i27 i respondents) iof ithem ihave inot ibeen

iacknowledged i about i it i and i 27% i (about i51 i respondents) i have i not i decided i to

iuse i it i even i though ithey i have i known i about i it i (The i Awareness). i We i can

iinterpret ithat i59% iof irespondents, ithere iare ipeople iwho iadopted ie-wallet.

Types of e-wallet that you prefer to use.

i i i i i i i

90
80
70 i i i i i i i i i i i i i i i i i
i 80
60
50 i i i i i i i 57 56
40 46
30 31
20
14 i i i i i i i 1 i i i i i i i i 7 1 i i i i i i i i i i i i i i i i i i i i 1 i i i i i i i i i i i i i i i i i i i i 1 i i i i i i i i 9 i i i i i i i i 6 i i i i i i i 10
10
0

Figure i2 iPreferences ion iE-wallet

Interestingly, ithe ie-wallet iwhich ihas ibeen iused iby irespondents iare ivarious.
iMore ispecifically, iin iFigure i2 ishown ithat iTouch i‘n igo iwallet ifor i25% iand iother

itypes isuch ias iGrab ipay iand iMaybank iof i18%. i Those ie-wallets iare

iinternational-recognizable iones iand ilocal iwallets iwhich iare iavailable.

 Current adoption of E-wallet
i i i

120
number iof istudents 100
80
60
40
20
0
E-wallet
E-wallet imakes iit
E-wallet
E-wallet ihelps ime ieasier ifor
improves imy
i I ifeel iflexible
iminimize ithe i in iterms iof ime ito imake
isearch ifor iin
itime iI iusually imaking iproducts
imode iof iperforming
ispent ion ibetter icomparison
ipayment e-wallet
ipayment ipayment iamong
that iI idesired
idecisions ipayment

imodes

Strongly iAgree 27 27 21 25 32
Agree 43 53 53 56 51
Neutral 41 32 35 28 29
Disagree 2 1 4 3 1
Strongly iDisagree 0 0 0 1 0

Strongly iDisagree i i i i i i i i Disagree i i i i i i i i Neutral i i i i i i i i Agree i i i i i i i i Strongly

iAgree

Figure i3 iCurrent iadoption iof iE-Wallet

Figure i3 ishows ithat i83% iof irespondents ithink ithat iflexible iperforming ie- iwallet
iand i81% i of irespondents igiven iE-Wallet imakes iit ieasier ito imake iproducts

i comparison i among i payment imodes. i This i statistic i shows i a i sign i of ipositive

iattitude itowards ie-wallet iamong iconsumers iin iPoliteknik iPort iDickson. iOn ithe

iother ihand, ionly i80% irespondent iconsider ie-wallet iminimize ithe itime iusually

ispent ion ipayment iand i 74% i of irespondents ithinks ithat ie- iwallet ihelps iin iterms

iof imaking ibetter ipayment idecision itogether iwith i70% iof ie-wallet i improves i my

i search i for i a i mode iof i payment i that i desired. i In i general, ithe iresults iof ithis

iquestion ican igreatly isatisfy ithe isecond iquestion iof ithis iresearch i paper i of ihow

i e-wallet i has ibeen i adopted i among i students i in iPoliteknik iPort iDickson.

 Factor influencing adoption of E-wallet
i i i i

70
60
number iof istudents

50
40
30
20
10
0
the icomments
Most ie-wallet
Less ieffort iis I iprefer ie-wallet iof iother I iprefer ie-wallet
iprovides
ineeded iwhen iI iwhich ithe iterms ipeople iwill ibecause
iadequate
iperform ie- iand iconditions iinfluence imy irewards iare
ipayment
iwallet iare iclear iintention ito ioffered
isecurity
iuse ian ie-wallet

isystem
Strongly iDisagree 0 0 1 1 1
Disagree 0 1 1 7 0
Neutral 40 33 28 32 33
Agree 53 54 59 57 52
Srongly iAgree 20 26 23 16 27

Strongly iDisagree i i i i i i i i Disagree i i i i i i i i Neutral i i i i i i i i Agree i i i i i i i i Srongly iAgree

Figure i4 iFactors iinfluencing ion iadoption iof iE-wallet

Based ion ithe ifigure iabove ishows ithat i82% iof irespondents iwho iprefer ie-wallet
iprovide iterms iand iconditions iclear iand i 80% imost iof ithe ie-wallet iprovides

iadequate ipayment isecurity. i This i statistic ishows ia isign iof i positive iattitude

itoward i e-wallet i consumers i in i Politeknik i Port i Dickson. i On i the i other i hand,

ionly i79% iof irespondents iprefer ie-wallet ibecause irewards i are ioffered. iLess

ieffort i is i needed i of iother i people i will i influence i my i intention ito i use i e-wallet

iremains ithe isame ipercentage iwhich iis i73%.

Benefit of using E-wallet

i i i

120
number iof istudents

100
80
60
40
20
0

Speed iof ie-

It isave imy itime The ibillingand I ifind ithat iit iis
E-wallet iwallet isystem
iand icost ifor itransactions ieasier ito
isystem iis iflow ifaster
iprocess iare iconduct imy
iusing ian iconvenient ithan
iaccurately ifinancial
e-wallet ifor ime itraditional
ihandled itransaction
isystem ipayment

Strongly iAgree 41 24 22 29 30
Agree 54 67 65 57 56
Neutral 17 22 26 27 27
Disagree 1 0 0 0 0
Strongly iDisagree 0 0 0 0 0
Strongly iDisagree i i i i i i i i Disagree i i i i i i i i Neutral i i i i i i i i Agree i i i i i i i i Strongly iAgree

Figure i5 iBenefit iof iusing iE-wallet

Figure i5 ishows ithat i95% iof irespondents iwhich ifeels ithat iit isaves itime iand icost
iof iusing ian ie-wallet isystem iand iall iand i91% ie-wallet isystem iis iconvenient ifor i the

i students i to i use i e-wallet i in i Politeknik i Port i Dickson. i Other i than i that,

87% ibilling iand itransactions iprocess iare iaccurately ihandled. iSpeed iof i the ie-
wallet isystem iflow ifaster ithan itraditional ipayment iand ieasier ito iconduct ia
ifinancial itransaction iwhich iremains ithe isame ipercentage iis i86%.

4.1 i i Discussion
a) iMore ithan ihalf iof ithe irespondents i(59%) iacknowledge iand iadopted iwell iwith
i e-wallet. i More ispecifically, i respondents imore i prefer i to iuse i Touch i ‘n i go iwallet

i (25%) i and i other i types i such i as i Grab i pay i and i Maybank i of i (18%).

Furthermore, i83% iof ithe irespondents ithink ithat ithat iflexibility iof iperforming ie-
wallet ishows ia ipositive iattitude itowards ie-wallet iamong istudents iin iPoliteknik
iPort iDickson. iSimilarly, idigital ipayments ior ie-wallet itransaction ihave ialso

ibeen idriving itechnological iinnovation ito iprovide iconsumers iwith ia igreater

iamount iof iflexibility, iand iconvenience i(Rathore, i2016).

b) iThe imost iimportant ifactor iaffecting iusers ito iuse ie-wallet iwas ibased ion ia
isecurity i factor. i Majority i of i the i respondents i (82%) i prefer ito i use i e-wallet

ibecause iof ithe iterms iand iconditions iare iclearly istated iand iadequate ipayment

isecurity i (82%). i This i finding i is i in i accordance i with i Bosamia i& iPatel, i (2019) iand

iMadan i& iYadav i(2016), ia istudy ithat ishowed ithat isubjective isecurity imeasures

iwere ian iimportant iinfluencer iof imobile ipayment iacceptance.

c) i95% iof irespondents iwhich ifeels ithat iit isaves itime iand icost iof iusing ian ie-
iwallet isystem iand iall iand i91% ie-wallet isystem iis iconvenient ifor ithe istudents ito

i use i e-wallet. i Users i can i get i through ia i purchase i in i mere i seconds i with i a isimple

itap ior iscan iof itheir imobile idevice. i The iexperience iof ipurchasing iitems ibecomes

iquicker iand ieasier i - ileading i to i a igreater isense iof i satisfaction. i This ifinding i was

i in i line iwith i Rathore i (2016) i indicated i that i the i shoppers i are iadopting idigital

iwallets iat ian iincredibly irapid ipace, ilargely idue ito iconvenience iand iease iof iuse.

5 i i i Conclusion
The iobjectives iof ithe istudy iwere ito iunderstand ithe iadoption iof ie-wallet iamong
istudents, iidentifying ifactors iinfluencing ithe iadoption iof i e-wallet iand ithe

ibenefits iobtain iby ithe iadoption iof iusing ian ie-wallet. iThe istudy ihighlighted ithat

ie-wallet iadoption idue ito ia igreater iamount iof iflexibility, iand iconvenience

ioffered. iMoreover, ithe idominant ifactor iaffecting iusers ito iuse ie-wallet

iconcerning i a i security i factor i whereby i transaction i terms i and iconditions i are

iclearly istated iand iadequate ipayment isecurity. iFinally, ithe ibenefits iobtained iby

iusing iE-wallet iindicated ithat iit isaves itime iand icost, ias iwell ias iusers, ican iget

ithrough ia ipurchase iin imere iseconds iwith ia isimple itap ior iscan iof itheir imobile

idevice. iHence ie-wallets ihave ibeen iadopted iby ithe iuser ipopulation iand iare

isatisfied iwith iit. iWith iall iof ithe idevelopments iin ithe iworld iof idigital iassets, iwe ican

ihope ithat ithe iadoption irate iof ie-wallets iwill ionly iget ihigher.
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