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Changing Payments Landscape Jan17 - 0 PDF
Changing Payments Landscape Jan17 - 0 PDF
Context
Great expectations: what is driving change? 6
A changing landscape: trends from 2005-2025 8
Timeline
Timeline: an overview of current developments 15
2 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 3
2017 – A tipping point
Maurice Cleaves
Chief Executive, Payments UK
how the ways we pay will develop create a blueprint for a new real-time remain a member of the EU for now, an update on how some of the
in coming years, with a vision that gross settlement (RTGS) system that there will undoubtedly be legislative World Class Payments capabilities
draws on Payments UK’s World Class underpins how billions of pounds are and structural changes on the have developed since our initial
Payments work – aiming, as it does, settled between institutions for the horizon which will impact how UK report was published in 2015.
to maintain and enhance consumer payments we make. payments are regulated, designed
protection, stimulate competition and executed. It is therefore vital that A united vision for change
and innovation in a way that meets Building on a world-class we maintain open communication The role of Payments UK as a
evolving customer needs. infrastructure between industry, government strong voice in this landscape has
The iterative progress demonstrated and regulators to ensure the best never been more vital, as can be
The industry is hard at work in the world of the smartphone is possible outcome for customers. seen by our growing membership
assessing the right way to embark something which has parallels to the – up by 50% since we launched
on delivery of the PSF priorities way the payments industry evolves To manage the complex change
It can be hard to recognise a tipping 18 months ago. There is a clear
of a new ‘Confirmation of Payee’ – bringing huge benefits by building agenda efficiently, Payments UK
point until you’re looking back. Take need for change to be delivered
safeguard that could stop money on a platform designed using world- believes that successful outcomes
– for instance – the launch of a new with an overarching view that ties
going to the wrong account, a leading expertise. The payments for all users and customers of
mobile phone ten years ago. You everything together and avoids
‘Request to Pay’ service that industry in the UK has a great payment services will only be
had to plug it into a computer to set new silos being created. We are
would boost people on variable track record of working together achieved through:
it up and it didn’t have 3G internet committed to carrying on with
incomes by giving more flexibility to deliver innovation to deliver real this important job throughout
(never mind 4G). You couldn’t install • Co-ordination between UK and
when paying bills, and ‘Enhanced positive benefits for its customers. 2017, as we transition into a new
any new apps, ‘copy and paste’ text, EU financial services regulators
Data’ that can help payments trade association.
or even change the background of to support implementation in the
be more easily reconciled. All of “With so much change on
the screen and yet few people would right sequence, in an efficient
these features were touched upon Reflecting on progress in the
dispute that the iPhone, in heralding
by Payments UK’s World Class
the horizon we have a great and safe way;
UK, whether it’s Chip and PIN or
the dawn of the smartphone, has opportunity to continue to • Implementation plans that allow
Payments vision, first published in Faster Payments, other countries
had a massive impact in changing governance appropriate to
2015, and we will be returning to deliver world class payments around the world tend to follow
the world over the last decade. the fast-changing commercial
them throughout the year ahead. across the board.” our lead. And yet more change is
landscape of the financial services on the way – recent discussions at
I have worked in the payments
Alongside the development of MAURICE CLEAVES industry – particularly where Payments UK have made clear that
industry for more than thirty years,
these new capabilities is the PSF’s collaborative innovation is needed; the industry is poised to respond
and I would argue that we may Looking ahead – on the immediate
work to design a New Payments now that the real game changers in
well look back on 2016 and 2017 as horizon, the delivery of an API • Decisions based on a thorough
Architecture, which would form the payments are becoming clear.
similarly epoch defining. Open Banking standard will enable understanding of customer needs,
basis of a new infrastructure for the
customers to use trusted third cost benefit analyses of proposed
payments industry using modern With so much change on
An epoch-defining period for technology and provide a platform for parties and pan-industry services solutions and prioritisation that
the horizon we have a great
payments to make smarter payment decisions fits the wider change agenda; and,
competitive and innovative services. opportunity to continue to deliver
To return to the theme of the based on their particular needs. As a • Ensuring that the safety and world class payments across the
smartphone, the concept of the In parallel, the work of the Payment result of this innovation, we expect to resilience of the payments board. To make this happen, the
‘app store’ didn’t turn up until a System Operators Delivery Group see far-reaching transformations in ecosystem is maintained and industry’s collaborative know-how
few years after they were launched. will change the way many of the the way payment service providers, enhanced. and resources will be tested like
At the time, few customers could UK’s payment schemes are run, with businesses and consumers send and never before – but with customers
have realised how integral this big potential gains from efficiencies receive payments, as well as how After an extraordinary year and remaining as the industry’s key
feature would become – you could and clearer processes that aid they interact with one another and staggering pace of change this focus I’m confident great outcomes
draw comparisons with some of competition. If that isn’t enough, how they control and exchange data. Changing Payments Landscape will be achieved.
the changes that are coming in the over the past twelve months we report is a ‘stock take’ of the change
have also seen much of the detail for Managing a complex agenda agenda, assessing where change is I’m in no doubt we are at a tipping
world of payments.
PSD2 (Payments Services Directive The UK’s decision to leave the coming from and how the industry is point for the way we pay in the UK,
In the last year, the Payments II) being hammered out, along with EU could further reshape the UK responding. We set out an overview and this report sets out why. I hope
Strategy Forum (PSF) has set out Bank of England led-proposals to payments landscape. Although we of what is driving change, alongside you find it informative and interesting.
4 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 5
Great expectations: what is driving change?
6 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 7
A changing landscape: trends from 2005-2025
There has been a revolution in the way we make payments in the UK over the past Past and future trends 2005-2025
decade, thanks in no small part to a steady stream of collaborative innovation by the PREDICTED
payments industry. 25,000
• In 2003 the UK was the first only a recipient’s mobile telephone popularity of online shopping has
2020
2021
2022
2023
2025
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2005
2006
2007
2008
2009
2024
These innovations have collectively
“Only a decade ago social media was in its
helped mobile and online shopping Cash Cheque
and banking become the norm for infancy, smartphones were a rarity and internet
Direct Debit Standing order
many of the UK’s consumers and access was sporadic. The world we live in has
Bacs Direct Credit Faster payments and other remote banking
businesses. changed and so too has the way that we pay
Credit/charge/purchasing card Debit card
Key changes in the way we pay in
for things.
the UK include: It is clear that the way consumers make
Rise of online and mobile payments is going to change considerably
banking over the next decade. For example, in the next few years we
The Faster Payments Service was predict that debit cards overtake cash as the payment method
launched in 2008, enabling almost The increasing use of contactless these remain very important
most frequently used by consumers. This will be aided by the
instantaneous transfer of payments for travel has encouraged people methods of payment. In 2005, cash
between accounts, as well as same- continued rollout and adoption of contactless payments. to feel more comfortable using the was used for 64% of all payments.
day standing order payments. Near new technology in other outlets, By 2015, this had fallen to 45%,
Looking further ahead, we can expect to see more radical
real-time payments have proved such as shops and restaurants and mainly as the result of consumers
a popular benefit for customers
change. Innovation on the back of the API developed for the the technology has continued to switching to debit cards – a trend
and have contributed to the rise Open Banking Standard and PSD2 has the potential to bring grow further with the emergence of that has been heightened by
in the number of consumers who more choice and convenience than ever before to consumers mobile contactless. growing adoption of contactless.
use online and mobile banking. and businesses.” As alternative methods of payment
Today, over 36 million people bank Continued importance of other have become more popular, cheque
in this way. Using the Paym mobile HELEN DOYLE, methods of payment payment volumes have also declined
DIRECTOR OF RESEARCH & CUSTOMER POLICY AT PAYMENTS UK Although there has been an overall in the UK – but customers still wrote
service, it is also now possible to
pay people via a smartphone using decline in cash and cheque use, over half a billion cheques in 2015.
8 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 9
Managing a complex agenda: at home and in Europe
There are numerous regulatory and legislative changes underway in the UK that Europe
are relevant to the payments industry. All of these will need to be sequenced and “The payments industry is evolving at an
PSD2 and Regulatory
implemented effectively in a way that brings the best outcomes for customers and exciting speed, prioritising the need for
Technical Standards
protects the resilience and security of the payment systems. customer security while unlocking exciting
The Second Payment Services
Directive (PSD2) aims to innovations to improve the way we make
fundamentally enhance competition and receive payments. At the centre of a
The Payment Systems Regulator Payment System Operators in March 2017 and will focus on
in the industry, bring into scope
streamlining publicly available
network industry, Payments UK continues
and Payments Strategy Forum To give the PSF’s initiatives greater new types of payment services
In 2015, the Payment Systems information from banks and sharing to support and navigate the change agenda;
traction, it has been proposed that and enhance customer protection
Regulator (PSR) was launched Bacs, the Cheque and Credit Clearing this data with authorised third
and security. Once implemented,
understanding interoperability, regulation and technical change
to regulate the payments industry, Company and Faster Payments be parties. Developing, implementing to keep up with customer expectations.”
PSD2 is expected to lead to a
promote the interests of end consolidated into a single Payment and maintaining an Open Banking
major change in the accessibility of JAMES WHITTLE, DIRECTOR OF INDUSTRY POLICY, PAYMENTS UK
users and encourage innovation System Operator (PSO). A PSO standard that enables trusted third
customer data to authorised third
and competition. Delivery Group with an independent parties to access customer data,
parties when the customer has
chair has been jointly established by is expected to drive innovative
given their explicit consent.
Market Reviews on the ownership and services that could be tailored to an
the PSR and the Bank of England to
provision of the market infrastructure, individual’s specific needs. As part of the requirements for Single Euro Payments Area Data Protection
develop recommendations by the
and access to payment systems PSD2, the European Banking (SEPA)
end of March 2017, with a target date The European Commission’s
found that although the industry In the medium to long-term,
for completion of the consolidation Authority (EBA) is drafting The Euro Retail Payments Board EU Data Protection Reform will
is making improvements further legislative and structural changes
by the end of 2017. Regulatory Technical Standards (RTS) (ERPB) invited the European come into force in May 2018. The
competition and innovation could be resulting from Brexit are likely
on strong customer authentication Payments Council (EPC) to create Regulation aims to strengthen
introduced into the market. To this to impact the way in which UK
Open Banking and secure communication. Payments a pan-European instant payment citizens’ fundamental rights for the
end, Payments UK has updated and payments are regulated, designed
UK is calling for a holistic approach to scheme. Whereas national instant digital age through wide-reaching
future-proofed its policy on industry An Open Banking standard that gives and executed. Much of the financial
how they are drafted, to ensure the payment solutions have already obligations and changes to the way
standards. A new industry standard to customers more information, more regulation applicable in the UK is
payments industry remains dynamic been successfully introduced in the personal data is protected, whilst
govern collaborative payments work control over their data, and makes derived from EU legislation and
and responsive to customer needs. Single Euro Payments Area (SEPA), also simplifying rules for companies
(ISO 20022) has been introduced, it easier to assess suitable products will remain applicable until any
PSD2 and the RTS are important there is currently no pan-European in the Digital Single Market. Virtually
which will – as one example – apply and switch providers is a key changes are made by Government
steps towards a European Digital scheme enabling instant payments every organisation that processes EU
to all APIs and ensure that Open recommendation of the Competition and Parliament.
Single Market. in euro. personal data will need to take some
Banking, once introduced, provides and Markets Authority’s (CMA)
action in order to be compliant.
relevant and robust safeguards for investigation of Retail and SME
The SEPA Credit Transfer scheme
all customers. banking, published in August 2016.
(SCT Inst) is a world first and will Anti-Money Laundering
Giving customers more information,
In October 2015 the PSR established enable individuals, businesses,
whilst also giving them more control The Fourth Anti-Money Laundering
the Payments Strategy Forum (PSF) corporates and administrations to
over their data, should make it easier Package aims to combat money
to create a strategy, or blueprint, make instant euro credit transfers
for them to assess suitable products laundering from criminal activities
for the future direction of the UK between accounts across 34
and switch providers. and counter the potential financing
payments industry. The Forum acts European countries. Created by
of terrorist groups by setting
as a collaborative industry group, Since the summer, progress on the EPC, in close collaboration with
requirements for Member States
seeking to close the needs gap and this project has been moving at numerous stakeholders, this scheme
to implement national registers of
unlock competition and innovation in a swift pace, with a number of will allow 24/7 payments of up to
beneficial owners of companies
payments. The Forum’s final strategy work-streams established and €15,000 to be processed in less
(and some types of trusts). It also
report, published at the end of an independent implementation than ten seconds, compared to the
aims to prevent misuse of virtual
November 2016, sets out a number trustee appointed to oversee current timescales of up to a day.
currencies, by bringing virtual
of projects for industry delivery, the project. The work to deliver Payment service providers will
currency exchange platforms and
including making ‘Confirmation of customer assurance, alongside be able to make the first SCT Inst
custodian wallet providers under
Payee’ – a capability that Payments innovative API solutions is transactions in November 2017.
the legislation. Member States
UK developed as part of its World already underway. The first set of have committed to implement the
Class Payments work – a reality. deliverables for this work is due package by the end of 2016.
10 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 11
A united vision for change: how is industry responding?
The key challenge for the UK payments industry is to find the best way to manage all
of the proposed and required changes coherently to ensure the best outcomes for “The overarching challenge facing the
customers can be delivered as quickly as possible. The changes have to be made in payments industry is to manage a myriad of
the most cost-effective way so that resources available for competitive innovation and often overlapping and potentially competing
regulatory or commercial requirements. This
regulatory developments are maximised, duplication of effort is avoided and unintended
can only be achieved if regulators and the
consequences or risks are identified and mitigated.
industry work together to make sure change
is delivered in the right order and in the right
World Class Payments Meeting customer needs is at This work has been accelerated
way, at the right time. If this is achieved, we have a fantastic
The industry has taken a proactive the heart of every industry and because of the clear customer
regulatory decision to implement benefits it will provide – helping opportunity to deliver a steady stream of new benefits for
approach to tackle this through
Payments UK’s World Class change – the need for Confirmation reduce the likelihood of payments customers over the next few years and to maintain the UK’s
Payments work. Over the past of Payee, Real-Time Balances and being sent to the wrong account position as a world leader on the global stage.”
couple of years this has involved Visibility of Payment Journey can because of human error but also
TIM YUDIN, DIRECTOR OF DESIGN AND DELIVERY, PAYMENTS UK
taking a holistic view of all the be grouped together in a way that reducing fraud.
planned and anticipated changes delivers customer assurance.
in payments in the UK: to analyse Payments UK established Advisory
how the complex change agenda Confirmation of Payee and Steering Groups for its work The next challenge is to develop the payments infrastructure is a
can be managed to deliver the Payments UK focused on work to on CoP, resulting in a ‘proof of a more detailed design and network, standards are vital to
very best outcomes while ensuring develop a Confirmation of Payee concept’ utilising an API standard to address the many specific ensure the users of that network can
customers’ needs remain firmly at (CoP) solution in the second half of which was demonstrated by requirements customers will have, inter-operate and communicate in a
the heart of the discussion. 2016, carefully analysing how the Payments UK at a meeting of including meeting consumer needs, common and understandable way.
payments industry might introduce more than 100 consumer and regulators’ expectations and making
a secure and trusted service to charity groups, regulators, sure it can be used by large and Standards continually evolve
The World Class Payments work
validate payment recipients with a government officials and industry small payment service providers and any changes can have a
has sought to take an evidence-
high level design. in October 2016. and third party providers. far-reaching impact across the
based approach to understand
industry. Payments UK believes that
what is required of the payment
Work will be essential to ensure managing change or creating new
systems of tomorrow. An initial
that the new service is user friendly standards that fit the needs of users
consultation with customers, new
and existing industry players and
World Class Capabilities and accessible and that it meets can be better served at a cross-
The thirteen capabilities data protection requirements – industry level.
government users of payments led
to 13 core capabilities or payment identified by the World an API based solution remains
only one option. It is clear that With this in mind, in March 2016
functionalities being identified. Class Payments project are:
the Payments Strategy Forum’s Payments UK launched the
Of these, four were identified as Confirmation of Payee; Real-time
strategy recognises the challenge Standards Collaboration Framework
priorities (Access to Payment balances; Visibility of payment
presented by data privacy and legal (SCF). The SCF aims to help the
Systems, Enhanced Data relating journey; Request to Pay; Real-
requirements relating to CoP and industry better prepare for change
to payments, Request to Pay and time Payments 24/7; Enhanced
that these issues will need to be as it manages and maintains the
Confirmation of Payee). Each of Data relating to payments;
resolved in the detailed design of standards process, as well as
these priority areas was explored Common Standards; Switching
the solution. guarantee a level of consistency as
in more detail in a series of short Accounts; Cross-industry sharing
the industry moves forward.
reports published in 2016 – all of of identity and fraud information;
which are available from www. Payment Services Co-existence; Standards Collaboration At the core of the SCF is a common
paymentsuk.org.uk. This work and and, Flexible Settlement. Framework technical capability to develop a
insight has been shared with the Industry standards are the common structured, complete catalogue of
industry and its regulators to help To read about them in full please go
language that make payments all UK payments standards. The
them make informed decisions to www.paymentsuk.org.uk/wcp
possible and allow payment SCF’s central technical repository
when strategy setting. systems to operate smoothly. As can provide an authoritative single
12 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 13
source of documentation on industry
standards with specifications and
PSD2 Stakeholder Group
Timeline: an overview of current developments
From the time that the Competition
implementations published in a and Markets Authority (CMA)
variety of formats. published its draft report on the
Retail Banking Market Review, there
Payments UK is also working with
was a clear aspiration to ensure that
Code implementation
standard will be PSD2-enabled.
Systems Operator
validation to ensure compliance
2018
with the proposed mapping.
Delivery to 2020
New Payment
Payments UK chairs a newly
This capability will be available in established PSD2 Stakeholder
early 2017. Group, which aims to bridge
the gap between the practical
Currently Payments UK is focused
implementation of an Open
on working with the UK’s Payment
Banking standard, with the wider
System Operators (PSOs) to facilitate
Launch (TBC)
interests of the PSD2 community of
their standards requirements,
Consolidation
Article 50 activated
landscape. We believe that this The PSD2 Stakeholder Group will
2017
private sector for their own business
HM Treasury consultation
Finalised Code
requirements from the CMA and
Implement remedies,
use – for example, correspondent
Recommendations
larger institutions are running a
Design Authority
Blueprint
jurisdictions, or even help to develop of requirements, and avoiding
common, open API standards.
(transpositional)
Strategy launched
(transpositional)
2016
TA votes
Governance Review
Instant Payments
Formulation of draft strategy
Aggregators
(text and transposition)
Bank of England
Recommendations
2015
Initial Report
C&CCC
Cards
SEPA
LINK
Bacs
CMA
FPS
REGULATION INDUSTRY & STRATEGY
14 Changing Payments Landscape – How 2017 will change the way we pay for good Changing Payments Landscape – How 2017 will change the way we pay for good 15
Payments UK is the trade association launched in June 2015 to support the rapidly-evolving payments
industry. Payments UK brings its members and wider stakeholders together to make the UK’s payment
services better for customers and to ensure UK payment services remain world class.
January 2017
Payments UK
2 Thomas More Square London E1W 1YN
T: 020 3217 8200
E: worldclasspayments@paymentsuk.org.uk
paymentsuk.org.uk