1 Can you start by telling us a bit about yourself?

 I have 2 years experience in networking and system. I am currently working part

time at Melbourne Chinese Media. My main duty there includes managing
servers and dns using aws platform, troubleshooting network and repair of
network related issues. I also have experience in securing and performing
penetration test on servers. I am not hesitate to wear multiple hats.
Commented [RN1]: E tả công việc mình đỡ hơn rồi.
Nhung câu này ko chỉ nên tập trung vào mỗi công việc được,
e có thể nói thêm về passion của em về ngành nghề này cũng
như đôi chút về skill set của e (mà công việc e đang apply
này cần) 4/10

2 What about this position that attracts you?

 I feel that my current experience makes me an excellent match for the job
requirements. Also, the role excites me because Dufry is a worldwide company
where I can work with people who is much better than me so I can learn a lot
from them. It is not only an opportunity for me to apply my skills in network and
system admin but also a chance to develop them to a next level Commented [RN2]: Có Nói thêm về sản phẩm hay hướng
đi gì đó của công ty mà gây ấn tượng với em.

Ý này của em cũng tạm tạm rồi nhưng vì chung chung quá
3/10

3 Can you please tell me more about your exposure in network infrastructure?

4 What is your understanding and experience in the POS environment?

 PoS (Point-of-Sale, or Point of Service). The term is applicable to a retail shop

or store, the checkout/cashier counter in the store, or a location where such
transactions can occur in this type of environment. In the case of some locations,
with wireless capable systems or network wired via TCP/IP
 electronic cash register systems, touch-screen display, barcode scanners, receipt
printers, scales and pole displays

5 What has been your experience in system standards, Firewall, MS Ad, Exchange
and DNS, VPNs ?

 In my current job at Melbourne Chinese Media, I have a chance to config

firewall and Commented [RN3]: ???
6 Tell me one of your difficult customers in your experience. How did you deal with
her/him?

 During my project at Monash university, we have to build a website which

provides information for newcomers about sun exposure. We came to an
agreement with our customer about the functions of the website. When we Commented [RN4]: Chỗ này vague quá, nói rõ hơn nữa
ra, chi tiết cụ thể vào
almost completed all the functions, the customer suddenly changed his mind. He
wanted to add and remove some of the functions because he thought it would be
good for his website. I explained to him that we could not change it because we
don’t have enough time, and even if we could, it might cause some problems. In Commented [RN5]: Mờ nhạt quá ☹ a đọc vẫn ko hiểu, e
ko đưa chi tiết cụ thể vào, toàn nói chung chung
worst case, we could not make the website running. Instead of doing that, how
about keeping our current functions to make sure we meet the deadline and we
can change it later on. Our customer agreed with that and it ended up being a
win-win situation for everyone. Commented [RN6]: Result is not clear! Cái này ko phải
result e ơi

7 How have you been effective at explaining complicated technical challenges with
someone who doesn't have a technical background?

 I faced that challenge with my current manager. Our website had been attacked
and servers were down. The consequences resulting in our customer not being
able to connect to our website and leading to the loss of profit. I talked to the
manager that our website is using HTTP, which is not secure. We need to
upgrade it to HTTPS to prevent any attacks in the future. Because the manager
does not have any technical background, I explained to him that by upgrading,
it would not only help his business run more smoothly but also help me doing
my jobs better and easier. Finally, I got his consent to upgrade the website. Commented [RN7]: Mờ nhạt và còn hơi ngắn.
Commented [RN8]: Result đâu?? Boss nói gì ? có lợi gì từ
việc update?

8 Tell me about a time where you have failed to configure a network issue, what
happened and what were your actions to resolve the matter?

9 Describe the best partner or supervisor with whom you've worked. What part of
their managing style appealed to you?
  I have had the opportunity to work with an excellent supervisor at PTV. I have
always been able to effectively communicate with him and he would often
acknowledge my hard work and dedication. He always spent time to explain
things if I don’t understand and also gave very constructive feedback when
needed, which I believe has helped me to further develop my skills.
 For the managing style, I love the way he communicated with our team member
to find out what were our advantages, disadvantages, to know more about us to
prevent any conflict. I believed communication is the most effective way to
manage a team.

10 Recall a time when your manager was unavailable when a problem arose. How did
you handle the situation? With whom did you consult?

11 Tell me about a time when you had to juggle several projects at once. How did you
organize your time? What was the result?

 During my last semester at Monash university, beside our main project, I had to
deal with 2 big group assignments. First of all, I would buckle down and figure
out the best approach to completing the tasks. I would start by organizing the
tasks from most important to least, and then I would begin working on the most
important task. If there were any tasks I could delegate to other capable
individuals, I would not be afraid to ask for assistance. Finally, I completed my
assignments and my main project before due date. Commented [RN9]: Chi tiết ko có, ví dụ mờ nhạt nên lúc
a đọc xong vẫn ko thấy e làm đc gì đáng kể cả

12 Tell me about the toughest work problem you had a hand in solving. How did you
do it? What was the proposed solution?

 During my internship at PTV, our supervisor suddenly wanted to change an

entire report a day before we present it to the manager. The client was unhappy
with my team’s first draft, so we were tasked with redoing the entire report. We
organized a late-night brainstorm that evening. This was challenging because it
was my first time working under time pressure and also our one chance to make
the supervisor happy again. I overcame this challenge by looking at previously
successful presentations for the supervisor, analysing the feedback he gave on Commented [RN10]: Cái new idea đấy là gì ? Customer
our initial presentation and incorporating all of the team’s ideas into the new ko happy vói cái gì ?
report. At the end, the supervisor was ultimately thrilled with the fresh report. Fresh report là như nào ? thêm đc cái gì, gây ra được điều gì
tốt???
 How do you deal with multiple priorities (OR How do you prioritise your daily
tasks) ?
o First of all, I would collect a list of all tasks I need to do. Then I will I
identify which one is urgent and important. Next, I take a look at the
important work and see what carries the highest value to do it first. Commented [RN11]: Câu như này phải dùng STAR để trả
lời, vì e trả lời chung chung quá.
 How do you resolve conflicts at work?
o I always take the person aside and discuss the issue privately. I listen
actively to make sure I understand the other person’s point of view, and I
work with the person to develop a solution together.” Even if we both
don’t completely agree on the end result, at least I tried to have a halfway
conversation. Commented [RN12]: Ý mở đầu này cũng tốt.
 Tell me about a time when you were asked to do something you had never done Nhưng nên thêm 1 cái ví dụ vào, gây ra được hiệu ứng tốt
before. How did you react? What did you learn? hơn
o In my internship, my supervisor asked me to analyse given raw data,
which was something I’d never done before. I explained to him that I had
no experience about this but volunteered to do all of the work if someone
more experienced could offer guidance. I met with several employees
who had experience with data, studied best practices and successfully
analysing given raw data. Thanks to that hands-on learning experience, I
can handle data myself. Commented [RN13]: Result nhạt quá … e tự handle data
như thế nào ? Làm tốt thế nào hơn ?
 Tell me about the biggest change that you had to deal with. How did you adapt
to that change?
 What would make you choose our company over others?
o Dufry is a worldwide company where I can work with people who is much
better than me so I can learn a lot from them. It is not only an opportunity
for me to apply my skills in network and system admin but also a chance
to develop them to a next level
 What are 3 words your manager would use to describe you? Your best friend?
Your parents?
 Give me an example of when you had to work with someone who was difficult
to get along with. How did you handle interactions with that person?
o During my project at Monash University, we had a team member who
constantly was late to meetings and missed deadlines. He will slow the
team down and it was important to me to figure out what happened to
him. I approached him privately to understand what was going on that Commented [RN14]: He indeed slowed the team down
and as a team lead, it was important that I addressed this
was preventing him from working well with the team and then offered matter.
any support to get him there.
Commented [RN15]: E offer help rồi chuyện gì xảy ra?
 Describe the best partner or supervisor with whom you've worked. What part of Result?
their managing style appealed to you?
o I have had the opportunity to work with an excellent supervisor at PTV.
His name is Nicholas Seak. I have always been able to effectively
communicate with him and he would often acknowledge my hard work
and dedication. He always spent time to explain things if I don’t
understand and also gave very constructive feedback when needed, which
I believe has helped me to further develop my skills.
 o For the managing style, I love the way he communicated with our team
member to find out what were our advantages, disadvantages, to know
more about us to prevent any conflict. I believed communication is the
most effective way to manage a team.
 Can you give an example of an idea you had at work that you were able to bring
to life?
 How do you determine what amount of time is reasonable for a task?
 Tell me about a time when you had to communicate an uncomfortable message
to your manager or your client. How do you handle it?
 Describe a situation where you felt you had not communicated well. How did
you correct the situation?
o Recently there was a time when I was giving presentation to my tutor
and team members. I was taking down my setup and he asked me Commented [RN16]: Where?
could I ask you a question? I jokingly replied, no more questions,
and then offered; yes of course, I would be happy to answer a
question for you. Despite the fact that he laughed I thought it had not
been received well. Then I went up and apologized to him and made it
clear that I had no disrespect for him and sometimes I just get
comfortable with people very quickly. Commented [RN17]: Result???
 Tell me about a time when you had a negative experience with a co-worker,
client or customer who complained about you. How did you fix the issue to
improve the relationship and resolve the situation?
 Give me an example of a time when you went above and beyond a specific
project ask/scope.
o In my current situation at Melbourne Chinese Media, my duty was
upgrading security of current server after being attacked. I have the
consent from my manager to apply HTTPS on webserver. But after
reconsider, I thought it was not enough. So I continued to convince my
manager to make some backup of current web server. This way, if there
are some serious problems happened, we can easily bring web server back
online. Commented [RN18]: Mỗi 1 ví dụ mà e dùng 3 4 lần thế
này thì vào vòng phỏng vấn người ta hỏi vài ví dụ khác nhau
là e sẽ bị bí.

Thử suy nghĩ lại và tìm xem còn gì khác mà e đã làm hay đạt
được ko ?