Record of given tasks

 04/05
o Assisted to or resolved IT support issue for client
 Restart servers so the customer can back to work
 Checking backup to make sure everything is ok
 Reset expired password for client so they can continue to work
 Update DNS for mail server
 Grant full access to an account in Outlook
o Documented:
 Creating introduction for upgrading MicrOpay
 Creating introduction for setting up new licenses for Office365
 Updating the network diagram
 06/05
o Assisted to or resolved IT support issue for client
 Run and complete the Windows 10 security updates for laptops at
WCS
 Removing users from printers
 Give client advices after receiving scam email
o Documented:
 Updating network diagram
o Researched into:
 Backup problem which causes the server cannot create backup
 Block scam email for all users in Office365
 08/05
o Assisted to or resolved IT support issue for client
 Do the IT proactive maintenance for clients
 Guide client to install TeamViewer so we can setup the new
laptop for client
 Assist customer with the billing problem
 Assist customer with the ofice365 problem
 Do the service log to record the completed task at WCS
o Documented:
 Update company information for new client