Q 1 You have bought a product from a company but you are not satisfied with it.

Your e-mail
must include the following points.

 The kinds of products that you bought

 Where you bought it/How much it cost
 The problem with the product
 What you would like the company to do about the problem

Ans:
Dear Sir or Madam

I bought a product from you approximately one month ago. It was a 100% cotton shirt with short
sleeves and two breast pockets. I was very happy when I received it in the mail.

I purchased it online from your website (www. Shirtworld.ca). it costs $20.99, plus HST and shipping
and handling, for a total of $36. I purchased with my credit card.

I like the shirt, but there is one major problem with it. After washing it just once, I noticed that the
colour had faded completely. When I received it in the mail, the shirt was a beautiful navy blue.
However, after going through just one wash, the shirt had lost its beautiful colour, to the point of
being almost completely white.

I am really unhappy about this. I would like a new shirt from your company, if you could arrange
that. Alternatively, I would like a refund for the shirt itself and for the shipping and handling. Please
advise me as to what you plan on doing to rectify this problem.

Thank you in advance for your assistance in this matter. I look forward to your earliest reply.

Yours truly

Ashwani
Q 1. Write an email to the owner of the fitness center in about 150-200 words. Your email
should do the following things:

 Describe the services that are only in the advertisement and not in the center.
 Complain about the way the manager dealt with the situation.
 Describe what should be done to resolve this problem.

Ans
Dear Sir or Madam

I am writing to complain about your unsatisfactory services. Based on the advertisement, I have
recently purchased a two-year membership to fitness center. To my surprise, the advertised
services compared to the ones offered a completely a different story.

First, the sophisticated equipment that you described are nowhere to be found. Instead we exercise
using old, sometimes rusty, fitness equipment. Second, Showers are not sufficient to cover the
growing number of registered numbers of the center. Most of us waste hours waiting for his or her
turn to take a simple shower. To top it all, fitness advisors your advertisement promised do not
seem to be qualified, granted we were able to consult one. We simply have to manage things for
ourselves.

In an attempt to resolve matters with your manager in a friendly way, the latter gave no attention to
me, denied all issues, and practically mocked me. Hence I would be grateful to you, if you could
refund my money, or better yet, resolve the aforementioned problems and satisfy the needs of your
fellow members.

Yours faithfully

Ashwani Rai