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POSITION DESCRIPTION
MAINTENANCE SUPERVISOR / HANDYMAN sERVICES

Company VIZAG HOME SERVICES

Location Visakhapatnam
Vision Services On Door Step

Values A– Accountability
C– Creativity
T– Teamwork
I– Integrity
O– Open communication
N– No excuses
S– Service

Salary Range 5,000to 15,000 per Month dependent on experience

Position Overview

Primary Function of To provide a high quality service for the maintenance of Council’s
Position properties and other community facilities, for example, parks, halls,
sports clubs, enhancing Council’s reputation and enabling excellent
community support.
Responsibilities  To provide a high quality service for the maintenance
(handyman services) of Council properties, including both
indoor and outdoor facilities.
 To work alongside and supervise Flexiwage and other
temporary workers, for example schools, identifying and
allocating work, and ensuring work is completed to a high
level and within agreed timeframes.
 To provide high quality service to Council ratepayers,
customers and other community facility users.
Budget N/A
 Key Relationships

Direct Reports Supervision of temporary workers, for example, community,

Flexiwage workers
Others Internal External
Community Facilities & Activities Council property tenants
team Council leaseholders
Other staff Contractors & suppliers
Community groups &
stakeholders
Government agencies
Other members of general public

Accountabilities

KEY RESULT AREAS EXPECTED OUTCOMES

Handyman services  Council properties are maintained to the
appropriate value and service levels, as
defined in the Asset Management Plan.
 Maintenance jobs identified through service
requests are prioritized and completed within
agreed timeframes.
 Effective relationships are built and
maintained across the team to ensure high
quality service is provided.
Supervision of community workers  Participating workers are allocated tasks and
supervised to ensure work is carried out to a
high standard.
 All work is carried out in a safe manner, with
due regard for worker and public safety.
 Training opportunities and programmes for
participants are identified and developed in
consultation with external agencies.
 Reports are available to external agencies to
provide feedback on participant’s
performance within the programme.
Community service, advice and  Relationships with participating external
reputation agencies are maintained and enhanced
 All community customers, groups and
contacts receive a friendly, professional, high
quality service.
 Enquiries are responded to with accurate and
appropriate information, and in a timely
manner.
 Customer contacts are followed up providing
a seamless service, and enhancing

Health, Safety and Risk
Other Duties
To act within legal boundaries and the
Masterton District Council policies
community relationships.
 Service and processes are continually
monitored to identify improvement
opportunities for Council to enhance its
community relationships.
 Ensures own and others safety at all times.
 Complies with policies, procedures and safe
systems of work.
 Reports all incidents/accidents, including
near misses, in a timely fashion.
 Actively participates in the hazard
management and identification process.
 Escalates risk as per the Risk Management
Policy.
 Participate in projects as required by the
Manager Parks, Reserves and Facilities.
 Any other relevant tasks may be undertaken
as required by the Manager Parks, Reserves
and Facilities
 Ensure that all records are maintained
accurately and in accordance with legislation
and Masterton District Council policy.
 Provide appropriate information in
accordance with the Privacy Act, other
relevant legislation and Masterton District
Council policy.

Person Specification

Education, Knowledge General experience in a range of handyman tasks, including

and Qualifications outdoor and indoor maintenance
Computer literate, including knowledge of Microsoft Office
applications
Exceptional customer service skills.
Must have a clean drivers licence, and pass drug & alcohol testing.
Masterton and local area knowledge is an advantage.
Key Job Competencies  Have strong relationship management skills, with a particular
focus on community groups and stakeholders.
 Be an excellent communicator who can work in a team to
deliver quality service to a full range of Councils’ customers
and community groups.
 Have the ability to manage own workloads, and workloads of
team members, prioritising and planning effectively to ensure
timely delivery of services.
 Be comfortable working well under pressure.
 Be adaptable to manage a number of tasks concurrently.
 Performance Development Review

An initial review of performance will be conducted after three months, with a performance
development planning session annually thereafter. This is in the context of regular discussions
and a ‘no surprises’ annual review.

Acceptance

Acceptance of the position implies acceptance of the position description:

Position Title

Signature of Employee

Date