PLEASE READ OUR TERMS OF USE AND REFUND POLICY CAREFULLY BEFORE PURCHASING OR

ORDERING FROM UNITED INDEPENDENT PETROLEUM MARKETING COMPANY LIMITED (UNIPET).

PURCHASING OR ORDERING OUR PRODUCT(S) AND/OR SERVICE(S) CONSTITUTES YOUR

APPROVAL AND AGREEMENT TO THE TERMS AND CONDITIONS STATED HEREIN.

If you are not entirely satisfied with your purchase, we are here to help.

Returns & Refunds – C Store Merchandize [Goods]

Commented [RS1]: And no refund (suppose the

We reserve the right to issue a partial or full refund on merchandize. customer’s claim is invalid?)

You have up to 15 calendar days to return an eligible item* from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Returned Items must be received in new condition, and in its original packaging. Commented [RS2]: What if the item was found to be
defective after it was removed from original packaging?
Your item needs to have the receipt or proof of purchase.

Sale, Clearance and/or Final Sale items cannot be returned or exchanged for any reason.

ALL SALE ITEMS ARE FINAL.

Returns & Refunds – Fuel

Commented [RS3]: And full refund for valid claims (para

We reserve the right to issue a partial refund or no refund on fuel. 4 mentions full refund)

You have up to 15 to 30 calendar days to furnish us with your complaint. Commented [RS4]: This period is too long for fuel
complaint – 5 days is reasonable
To be eligible for refund, the complaint will have to investigated by the Quality Assurance & Sales
Commented [RS5]: HSSEA Dept
and Marketing Departments.

Once your claim is validated then we will be able to issue a partial or full refund of your purchase.

However, if your claim is inconclusive or inaccurate, you will not receive a refund on your fuel Commented [RS6]: What do you mean?
purchase.

It is integral that you provide us with a valid proof of purchase.

Contact Us

If you have any questions on how to return your item to us, contact us by phone at (868) 226-4(UNI)
via the Marketing or Communications Departments or by email at marketing@unipet.co or
communication@unipet.co .

Updated February 2020.