MCQ MODEL QUESTION PAPERS – CO3 AND CO4

CO3- Motivation, Morale and behavioral science—Motivation: Characteristics, importance, Kinds of

motivation. Thoughts of motivational philosophy: Douglass McGregore—X and Y theory; Herzberg’s
theory. Human needs, Incentive as motivators, Managing dissatisfaction and frustration. Morale,
Absenteeism, Behavioral science, Group dynamics, Group behavior.Leadership—Meaning, importance,
styles, theories, leaders Vs managers.Management concept—Management, Administration, Organisation,
Difference and Relationship between Management, Administration and Organisation, Importance of
Management, Characteristics of management, Managerial Skills, Managerial Objectives, Harmonization
of Objectives, Hierarchy of Objectives.
1) MORALE IS:
A. A MENTAL CONDITION OR AN ATTITUDE OF A PERSON WHICH DETERMINES HIS/HER
WILLINGNESS TO COOPERATE
B. A DILUSION OF A PERSON
C. NONE OF THE ABOVE
ANSWER 1: A
2) ONE OF THE PHYSICAL FACTORS AFECTING MORALE IS:
A. WORKING CONDITIONS
B. RECOGNITION
C. NONE OF THE ABOVE
ANSWER 2: A
3) MOTIVATION IS
A. AN ACTIVITY WITH NO UTILITY
B. THE MEANS WHICH INSPIRES A PERSON TO USE HIS/HER CAPABILITIES FOR
ACHIEVING THE GOALS OF THE ORGANIZATION
C. NONE OF THE ABOVE
ANSWER 3: B
4) WHICH OF THE FOLLOWING IS ONE OF THE TYPES OF MOTIVES:
A. SUBNORMAL
B. EXTERNAL
C. TROPICAL
ANSWER 4: B
5) ONE OF THE FACTORS TO IMPROVE MOTIVATION IS:
A. GIVING DUE RECOGNITION TO THE EMPLOYEES
B. DEMOTING AN EMPLOYEE
C. PUNISHING AN EMPLOYEE WITHOUT CAUSE
ANSWER 5: A
6) MANAGERS CAN MOTIVATE EMPLOYEES BY:
A. UNNESSASARY CRITICISMS
B. PRAISING THEM AND GIVING THEM DUE CREDIT FOR GOOD WORK DONE
C. UNFAIR TREATMENT
ANSWER 6: B
7) THEORY X AND THEORY Y WAS PROPAGATED BY:
A. KARL MARX
B. DOUGLASS MCGREGORE
C. WEBER
ANSWER 7: B
8) THE TWO-FACTOR THEORY WAS PROPOGATED BY:
A. WILLIAM TAYLOR
B. CHESTER BARNARD
C. HERZBERG
ANSWER 8: C
9) ACCORDING TO THEORY X
A. EVERYBODY LIKES TO WORK
B. AN AVERAGE PERSON DOES NOT LIKE WORK
C. NONE OF THE ABOVE
ANSWER 9: B
10) ACCORDING TO THEORY X
A. AN AVEARGE PERSON WISHES TO AVOID RESPONSIBILITY
B. ASKS FOR RESPOSIBILITY
C. NONE OF THE ABOVE
ANSWER 10: A
11) HERZBERG'S THEORY PROPOSED:
A. CONCEPT OF WORK-LIFE BALANCE
B. ROLE CONFLICT
C. HYGIENE FACTORS AND MOTIVATORS
ANSWER 11: C
12) ACCORDING TO THEORY Y
A. AN AVERAGE PERSON DOES NOT LIKE WORK
B. THE AVERAGE PERSON UNDER PROPER CONDITION ACCEPTS AND SEEKS
RESPONSIBILITIES
C. NONE OF THE ABOVE
ANSWER 12: B
13) ACCORDING TO THE TWO-FACTOR THEORY ONE OF THE HYGIENE FACTOR IS:
A. ATTITUDE
B. AGGRESSION
C. COMPANY POLICIES
ANSWER 13: C
14) ACCORDING TO THE TWO-FACTOR THEORY ONE OF THE MOTIVATORS IS:
A. RECOGNITION
B. DEMOTION
C. PUNISHMENT
ANSWER 14: A
15)LEADERSHIP MEANS
A. TO INSPIRE CONFIDENCE AND TRUST SO THAT PEOPLE COOPERATE WILLINGLY
B. TO DIVERT PEOPLE TO THE WRONG DIRECTION
C. TO CREATE CONFUSION AND PANIC
ANSWER 15: A
16) ONE OF THE TYPES/FORMS OF LEADERSHIHP IS
A. REGIONALISM LEADERSHIP
B. AUTHORITARIAN LEADERSHIP
C. NONE OF THE ABOVE
ANSWER 16: B
17) WHICH STYLE OF LEADERSHIP TELLS EMPLOYEES WHAT THEY NEED TO DO?
A. DEMOCRATIC LEADERSHIP
B. AUTHORITARIAN LEADERSHIP
C. LAISSEZ-FAIRE LEADERSHIP
ANSWER 17: B
18) WHICH TYPE OF LEADERSHIP PROMOTES PARTICIPATION OF SUBORDINATES AND
EMPHASISES STRONG TEAM WORK?
A. LAISSEZ-FAIRE STYLE OF LEADERSHIP
B. AUTHORITARIAN LEADERSHIP
C. DEMOCRATIC LEADERSHIP
ANSWER 18: C
19) IN WHICH STYLE OF LEADERSHIP MOST FREEDOM IS ALLOWED TO THE EMPLOYEES:
A. LAISSEZ-FAIRE STYLE OF LEADERSHIP
B. AUTHORITARIAN LEADERSHIP
C. DEMOCRATIC LEADERSHIP
ANSWER 19: A
20) MANAGEMENT REFERS TO :
A. CREATING PANIC
B. THE TASKS AND ACTIVITIES INVOLVED IN DIRECTING AN ORGANIZATION
C. NONE OF THE ABOVE
ANSWER 20: B
21) MANAGEMENT FUNCTIONS ARE :
A. PLANNING, ORGANISING, LEADING AND CONTROLLING
B. DIVERTING RESOURCES FROM GOALS
C. CREATION OF ISSUES AND PROBLEMS
ANSWER 21: A
22) TOP LEVEL MANAGEMENT NEEDS:
A. SCIENTIFIC SKILLS
B. CONCEPTUAL SKILLS
C. NONE OF THE ABOVE
ANSWER 22: B
23) MIDDLE LEVEL MANAGEMENT NEEDS:
A. HUMAN SKILLS
B. COMPUTATIONAL SKILLS
C. SCIENTIFIC SKILLS
ANSWER 23: A
24) THE FIRST LEVEL MANAGEMENT/SUPERVISORY MANAGEMENT NEEDS:
A. HUMAN SKILLS
B. TECHNICAL SKILLS
C. SCIENTIFIC SKILLS
ANSWER 24: B
25) ONE OF THE WAYS TO MOTIVATE EMPLOYEES IS THROUGH:
A. DEMOTION
B. RECOGNITION
C. QUARRELLING
ANSWER 25: B
26) ONE OF TH IMPORTANT WAYS TO MOTIVATE EMPLOYEES IS THROUGH:
A. AN OPEN COMMUNICATION SYSTEM
B. NOT COMMUNICATING WITH THE EMPLOYEES
C. NONE OF THE ABOVE
ANSWER 26: A
27) POSITIVE MOTIVATION
A. DEMOTIVATES AN EMPLOYEE
B. ADDS TO AN INDIVIDUAL'S EXISTING SET OF SATISFACTION
C. NONE OF THE ABOVE
ANSWER 27: B
28) MOTIVES THAT EXIST IN PEOPLE INTERNALLY ARE NAMED:
A. EXTERNAL MOTIVES
B. INTERNAL MOTIVES
C. NONE OF THE ABOVE
ANSWER 28: B
29) AN EXAMPLE OF INTERNAL MOTIVE IS:
A. A SENSE OF ACCOMPLISHMENT IN DOING A JOB WELL
B. RECEIVING PAY
C. NONE OF THE ABOVE
ANSSWER 29: A
30) AN EXAMPLE OF EXTERNAL MOTIVE IS:
A. PAY
B. A SENSE OF ACCOMPLISHMENT IN DOING A JOB WELL
C. NONE OF THE ABOVE
ANSWER 30: A
31) THERE ARE THREE KEY ELEMENTS IN MOTIVATION. WHICH AMONG THE
FOLLOWING IS ONE OF THEM?
A. DIRECTION
B. DEMARCATION
C. NONE OF THE ABOVE
ANSWER 31: A
32) THERE ARE THREE KEY ELEMENTS IN MOTIVATION. WHICH AMONG THE
FOLLOWING IS ONE OF THEM?
A. DOMINANCE
B. INTENSITY
C. NONE OF THE ABOVE
ANSWER 32: B
33) THERE ARE THREE KEY ELEMENTS IN MOTIVATION. WHICH AMONG THE
FOLLOWING IS ONE OF THEM?
A. PERSISTENCE
B. MEDITATION
C. NONE OF THE ABOVE
ANSWER 33: A
34) ONE OF THE ASSUMPTIONS UNDER THEORY X IS:
A. SINCE EMPLOYEES DISLIKE WORK, THEY MUST BE COERCED, CONTROLLED, OR
THREATENED WITH PUNISHMENT TO ACHIEVE GOALS
B. EMPLOYEES ARE EAGER TO SEEK RESPONSIBILITY
C. NONE OF THE ABOVE
ANSWER 34: A
35) ONE OF THE ASSUMPTIONS UNDER THEORY Y IS:
A. EMPLOYEES CAN VIEW WORK AS BEING AS NATURAL AS REST OR PLAY
B. SINCE EMPLOYEES DISLIKE WORK, THEY MUST BE COERCED, CONTROLLED, OR
THREATENED WITH PUNISHMENT TO ACHIEVE GOALS
C. NONE OF THE ABOVE
ANSWER 35: A

CO4- . Industrial Relations, Trade Union And Collective Bargaining—Industrial relations, Industrial
Psychology, Industrial disputes, Conflict management, Views about conflict, Labor Policy. Workers
grievances, Suggestion system.Trade Unions. Collective Bargainning, Negotiations, Industrial Safety—
working conditions, Accidents, Preventive measures, Safety training.
1) INDUSTRIAL RELATIONS CAN BE DESCRIBED AS:
A. THE PROBLEMS BETWEEN WORKERS AND EMPLOYERS
B. THE RELATIONSHIP BETWEEN EMPLOYERS AND EMPLOYEES IN THE INDUSTRY
C. NONE OF THE ABOVE
ANSWER 1: B
2) FOR THE SUCCESS OF AN INDUSTRIAL RELATIONS PROGRAMME IT IS NECESSARY TO:
A. HAVE THE SUPPORT OF THE TOP MANAGEMENT
B. HAVE BAD RELATIONS WITH THE MANAGEMENT
C. NONE OF THE ABOVE
ANSWER 2: A
3) ONE OF THE IMPORTANT FUNCTIONS OF INDUSTRIAL RELATIONS IS:
A. SCIENTIFIC ENQUIRY
B. CALCULATING THE PROFIT OF THE ORGANIZATION
C. EMPLOYEE RELATIONS
ANSWER 3: C
4) ONE OF THE OBJECTIVES OF A TRADE UNION IS:
A. TO PROMOTE AND PROTECT THE INTERESTS OF THE WORKERS
B. TO WORK AGAINST THE WORKERS
C. TO DIVERT THE RESOURCES OF THE ORGNIZATION
ANSWER 4: A
5) AN INDUSTRIAL DISPUTE CAN BE DESCRIBED AS
A. A GRAPHICAL REPRESENTATION OF THE ORGANIZATION'S GROWTH
B. A DISPUTE OR DIFFERENCE BETWEEN EMPLOYEES AND EMPLOYERS, WHICH IS
CONNECTED WITH EMPLOYMENT AND ITS TERMS AND CONDITIONS
C. A DECLINE IN THE PROFITS OF THE ORGANIZATION
ANSWER 5: B
6) ONE OF THE CAUSES OF INDUSTRIAL DISPUTES IS:
A. UNFAIR CONDITIONS AND PRACTICES
B. FAIR CONDITIONS AND PRACTICES
C. NONE OF THE ABOVE
ANSWER 6: A
7) ONE OF THE RESULTS OF INDUSTRIAL DISPUTE IS:
A. TURNOVER
B. STRIKES
C. PROFITABILITY
ANSWER 7: B
8) ONE OF THE CAUSES OF STRIKES IS:
A. WAGE DISPUTES
B. FAIR TREATMENT
C. NONE OF THE ABOVE
ANSWER 8: A
9) ONE OF THE FORMS OF STRIKES IS:
A. UNSYMPATHETIC STRIKES
B. GO-SLOW STRIKES
C. NONE OF THE ABOVE
ANSWER 9: B
10) ONE OF THE METHODS EMPLOYED FOR SETTLING INDUSTRIAL DISPUTES IS:
A. COLLECTIVE BARGAINING
B. PROFITABILITY
C. POSITIONING
ANSWER 10: A
11) COLLECTIVE BARGAINING CONSTITUTES:
A. WARFARE POLICY
B. BILATERAL RELATIONSHIP
C. MEETINGS BETWEEN MANAGEMENT REPRSENTATIVES AND UNION LEADERS IN AN
ATTEMPT TO ARRIVE AT AN AGREEMENT OR AT THE SETTLEMENT OF THE DSIPUTE
ANSWER 11: C
12) IN SIMPLE WORDS EMPLOYEE COMPLAINTS AGAINST THE WORKING RULES OF THE
BUSINESS ENTERPRISE IS CALLED:
A. GRIEVANCES
B. ENTITY
C. EMPLOYEE POLICY
ANSWERS 12: A
13) A GOOD GRIEVANCE HANDLING PROCEDURE SHOULD:
A. SUPRRESS EMPLOYEES OPINIONS
B. INSTIGATE EMPLOYEES AGAINST THE MANAGEMENT
C. SETTLE GRIEVANCES AT THE LOWER LEVEL
ANSWER 13: C
14) WORKERS PARTICIPATION IN MANAGEMENT IS NECESSARY TO:
A. MISLEAD THE WORKERS
B. ACHIEVE INDUSTRIAL PEACE AND HARMONY
C. MISLEAD THE MANAGEMENT
ANSWER 14: B
15) SAFETY IN INDUSTRY HELPS IN:
A. PREVENTING PREMATURE DEATH OF TALENTED WORKERS WHO ARE AN ASSET TO THE
SOCIETY
B. INCREASING ACCIDENTS
C. NONE OF THE ABOVE
ANSWER 15: A
16) AN ACCIDENT MAY BE CAUSED DUE TO:
A. DEFICIENCIES IN EQUIPMENT AND TOOLS
B. A GOOD LAYOUT AT THE WORKPLACE
C. NONE OF THE ABOVE
ANSWER 16: A
17) ONE OF THE ENVORINMENTAL FACTORS THAT MAY CAUSE AN ACCIDENT IS:
A. GOOD LAYOUT AT THE WRKPLACE
B. TOO LOW A TEMPERATURE TO CAUSE SHIVERING
C. NONE OF THE ABOVE
ANSWER 17: B
18) AN EXAMPLE OF PERSONAL PROTECTIVE DEVICE FOR WORKMEN IS:
A. SLIPPERY FLOORS
B. LEAKING ACID VALVE
C. RUBBERIZED HATS FOR PROTECTION AGAINST LIQUID CHEMICALS
ANSWER 18: C
19) A PERSON WHO HAS THE TENDENCY TO HAVE MORE ACCIDENTS AS A RESULT OF
HIS/HER PERSISTING CHARACTERISTICS MAY
BE SAID TO BE
A. AN ACCIDENT PRONE PERSON
B. AN EFFICIENT WORKER
C. NONE OF THE ABOVE
ANSWER 19: A
20) ACCIDENT PRONENES CAN BE REDUCED BY:
A. BY BEING CARELESS
B. IMPARTING ADEQUATE TRAINING TO A RECRUIT BEFORE PUTTING HIM/HER ON THE
JOB
C. NONE OF THE ABOVE
ANSWER 20: B
21) AN EXAMPLE OF WORKING CONDITIONS RELATING TO TIME IS:
A. PAY
B. HOURS OF WORK
C. NONE OF THE ABOVE
ANSWER 21: B
22) AN ACCIDENT MAY BE DEFINED AS:
A. AN EVENT DETRIMENTAL TO THE HEALTH OF MAN
B. AN EVENT FAVOURABLBE TO THE HEALTH OF MAN
C. NONE OF THE ABOVE
ANSWER 22: A
23) A DIRECT COST OF AN ACCIDENT IS:
A. COST OF MEDICAL CARE AND HOSPITALISATION
B. DECLINE IN PROFITS
C. NONE OF THE ABOVE
ANSWER 23: A
24) AN INDIRECT COST OF AN ACCIDENT IS:
A. AVERAGE COSTING
B. COST OF REPLACING THE INJURED WORKER
C. NONE OF THE ABOVE
ANSWER 24: B
25) ONE OF THE HUMAN CAUSES OF ACCIDENTS IS:
A. ATTENTION AND FOCUS
B. DAY-DREAMING
C. NONE OF THE ABOVE
ANSWER 25: B
26) TO AVOID ELECTRICAL ACCIDENTS, IT IS NECESSARY TO:
A. ISOLATE ALL LIVE WIRES AND INSULATE THEM FROM EACH OTHER
B. TOUCH LIVE WIRES
C. NONE OF THE ABOVE
ANSWER 26: A
27) EMPLOYEES CAN BE EDUCATED ON SAFETY ISSUES BY:
A. DISPLAYING SAFETY POSTERS AND FILMS TO REMIND WORKERS OF A PARTICULAR
HAZARD/ACCIDENT
B. NOT GIVING ANY INFORMATION ON SAFETY RELATED ISSUES
C. NONE OF THE ABOVE
ANSWER 27: A
28) FOR PREVENTING ACCIDENTS, THE WORKPLACE LAYOUT SHOULD BE SUCH THAT:
A. PASSAGEWAYS IN THE OFFICE IS BLOCKED/OBSTRUCTED
B. EVERY EMPLOYEE HAS ENOUGH SPACE TO MOVE AND OPERATE
C. NONE OF THE ABOVE
ANSWER 28: B
29) IN A WORKPLACE THERE SHOULD BE
A. PROPER VENTILATION
B. POOR AIR QUALITY
C. HIGH TEMPERATURE
ANSWER 29: A
30) WHICH SCENARIO IS TRUE IN A GHERAO?
A. THE WORKERS FORCE THE EMPLOYERS/MANAGERS TO REMAIN CONFINED IN THEIR
OFFICES FOR HOURS OR EVEN DAYS
B. THE WORKERS AND MANAGERS HAVE A FRIENDLY MEETING
C. NONE OF THE ABOVE
ANSWER 30: A
31) ONE OF THE CAUSES OF INDUSTRIAL DISPUTES IS:
A. ENVIRONMENTAL CONDITIONS, SUCH AS TOO HOT, TOO COLD, NOISY ETC
B. PROPER PLANT AND MACHINERY
C. NONE OF THE ABOVE
ANSWER 31: A
32) THERE ARE MANY CAUSES TO STRIKES. WHICH AMONG THE FOLLOWING IS ONE OF
THEM?
A. INDIVIDUALISM
B. DISPUTE ABOUT HOURS OF WORK
C. NONE OF THE ABOVE
ANSWER 32: B
33) THERE ARE MANY OBJECTIVES OF PERMITTING WORKERS TO PARTICIPATE IN
MANAGEMENT. WHICH AMONG THE FOLLOWING IS ONE OF THEM?
A. TO INCREASE LABOUR TURN OVER, ABSENTEEISM AND TARDINESS
B. TO DEVELOP BETTER MUTUAL UNDERSTANDING SO THAT THE WORKERS DO NOT
RESIST A CHANGE FOR THE BETTERMENT OF THE CONCERN
C. NONE OF THE ABOVE
ANSWER 33: B
34) THERE ARE TWO TYPES OF WORKER’S PARTICIPATION. WHICH AMONG THE
FOLLOWING IS ONE OF THEM?
A. PERSONAL PARTICIPATION
B. FORMAL PARTICIPATION
C. NONE OF THE ABOVE
ANSWER 34: B
35) ONE OF THE OBJECTIVES OF A TRADE UNION IS:
A. TO IMPROVE THE ECONOMIC STATUS OF WORKERS
B. TO REDUCE THE ECONOMIC STATUS OF WORKERS
C. NONE OF THE ABOVE
ANSWER 35: A