Professional Documents
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Submitted by
Amrit Pandey
17MBAR5006
June 2019
Company Certificate
University Certificate
Guide Certificate
DECLARATION
I declare that the Cross-Functional Project undertaken by me at Enbolt Labs Pvt Ltd,
Bangalore, under the guidance of Prof. Archana Soali, JAIN (Deemed-To-Be
University), Bangalore is an independent work. The report has not been submitted
earlier to Jain University or to any other Institution. The matter in this report is based
on the information collected by me.
The report is towards the partial fulfilment of the requirement of the Master of
Business Administration (MBA) course of JAIN (Deemed-To-Be University) for the
batch of 2017-2020.
I have been fortunate enough to get good timely advice and support from a host of people to whom
I shall remain grateful. I would hereby like to extend my gratitude to the following people without
whose cooperation and help at every stage, successful completion of the project would not have
been possible.
I take opportunity to express my heartfelt thanks to the Dean and Dr. Nila Chotai, Program Director
Jain University, Bangalore, for her support and cooperation to undertake and complete the project
work.
It gives me immense pleasure to record my thanks to my Guide, Prof Archana Soali Jain
University, Bangalore, for her valuable guidance and untiring support and cooperation in
completing the project work.
I finally, thank for the patience and cooperation of all the faculty members, family members and
friends, without whom the endeavor would not been possible
EXECUTIVE SUMMARY
When it comes to practicing new techniques or being at par with change in technology and trends,
we see IT sector leading the race when compared to other sectors. This shows the strength and
impact that IT has in India. Every policy or practices when implemented will pass through path of
certain challenges where the process of planning, implementation, process of execution, and
feedbacks play a very important role in the organization.
Recruitment being one of the core abilities of human resource management is also considered as
one of the fast growing department in the organization where there is a constant thirst for new,
better, skilled and experienced employment options.
Though this study it is an attempt to understand how recruitment adopted by IT passed through
series of challenges and to understand new opportunities it has created to this generation of skilled
personnel.
TABLE OF CONTENTS
2 23-31
CHAPTER 2-Industry Profile
3 32-24
CHAPTER 3-Company Profile
APPENDICIES
Chapter 1-: Introduction
Chapter 1-: Introduction
Recruitment is a continuous process whereby the firm attempts to develop a pool of qualified
applicants for the future human resources needs even though specific vacancies do not exist.
It is of the most crucial roles of the human resource professionals. The level of performance of and
developed and follow recruitment strategies to hire the best talent for their organization and to
utilize their resources optimally. A successful recruitment strategy should be well planned and
The general purpose of recruitment is to provide a pool of potentially qualified job candidates.
Determine the present and future requirements of the organization in conjunction with its
Help increase the success rate of the selection process by reducing the number of visibly,
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Help reduce the probability that job applicants, once recruited and selected, will leave the
Begin identifying and preparing potential job applicants who will be appropriate candidates.
Search for talent globally and not just within the company.
i. INTERNAL FACTORS
Recruiting policy
Company’s size
Cost of recruitment
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ii. EXTERNAL FACTORS
Unemployment Rate
Labour-market conditions
Social factors
Economic factors
Technological factors
Theories:
1. Objective theory
2) Thus, the more information you can give them (e.g. salaries, benefits, working condition, etc),
the better applicants weight these factors to arrive at a relative “desirability” index
2. Subjective theory
1) Assumes applicants are not rational, but respond to social or psychological needs (e.g. security,
achievement, affiliation)
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2) Thus, play to these needs by highlighting job security or opportunities for promotion or
1) Assumes key attractor is quality of contact with the recruiter or recruiter behavior, e.g.
2) Research indicates that more recruiter contact enhances acceptance of offer, also experienced
recruiter (e.g. middle-aged) more successful than young or inexperienced recruiter - may be
Policies:
Recruitment policy of any organization is derived from the personnel policy of the same
organization. However, recruitment policy by itself should take into consideration the
government’s reservation policy, policy regarding sons of soil, etc., personnel policies of other
may be sought for different positions (see also Affirmative Action guidelines)
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2) Position description: Adherence to job description (& qualifications) in recruitment &
(any special advancement toward retirement for military experience?), rehires (special
5) Others:
INDUCEMENTS TO RECRUITMENT
Organisational inducements are all the positive features and benefits offered by an organization
that serves to attract job applicants to the organisation. Three inducements need specific mention
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Career Opportunities: These help the present employees to grow personally and
professionally and also attract good people to the organization. The feeling that the
potential employees.
Image or Reputation: Factors that affect an organisation’s reputation include its general
treatment of employees, the nature and quality of its products and services and its
CONSTRAINTS
Poor image: If the image of the firm is perceived to be low( due to factors like operation in
the declining industry, poor quality products, nepotism etc), the likelihood of attracting
Unattractive jobs: if the job to be filled is not very attractive, most prospective candidates
may turn indifferent and may not even apply. This is especially true of job that is boring,
anxiety producing, devoid of career growth opportunities and generally not reward
Government policy: Government policies often come in the way of recruitment as per the
rules of company or on the basis of merit and seniority. Policies like reservations
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Conservative internal policies: Firms which go for internal recruitments or where labour
unions are very active, face hindrances in recruitment and selection planning.
Recruitment practices vary from one organization to another. Some organizations like commercial
banks resort to centralized recruitment while some organizations like the Indian Railway resort to
decentralized recruitment practices. Personnel department at the central office performs all the
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level/zonal level perform all the functions of recruitment concerning to the jobs of the respective
unit or zone.
SOURCES OF RECRUITMENT
The sources of recruitment may be broadly divided into two categories: internal sources and
Internal Sources:-
Persons who are already working in an organization constitute the ‘internal sources’. Retrenched
employees, retired employees, dependents of deceased employees may also constitute the internal
sources. Whenever any vacancy arises, someone from within the organization is upgraded,
External Sources
External sources lie outside an organization. Here the organization can have the services of: (a)
Employees working in other organizations; (b) Jobs aspirants registered with employment
exchanges; (c) Students from reputed educational institutions; (d) Candidates referred by unions,
friends, relatives and existing employees; (e) Candidates forwarded by search firms and
contractors; (f) Candidates responding to the advertisements, issued by the organization; and (g)
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METHODS OF RECRUITMENT
Internal Methods:
This is a method of filling vacancies from internal resources of the company to achieve optimum
utilization of a staff member's skills and talents. Transfer is the permanent lateral movement of an
employee from one position to another position in the same or another job class assigned to usually
same salary range. Promotion, on the other hand is the permanent movement of a staff member
from a position in one job class to a position in another job class of increased responsibility or
Job Posting:
Job Posting is an arrangement in which a firm internally posts a list of open positions (with their
descriptions and requirements) so that the existing employees who wish to move to different
functional areas may apply. It is also known as Job bidding. It helps the qualified employees
working in the organization to scale new heights, instead of looking for better perspectives outside.
Employee Referral:
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It is a recruitment method in which the current employees are encouraged and rewarded for
introducing suitable recruits from among the people they know. The logic behind employee
referral is that “it takes one to know one”. Benefits of this method are as follows:
Quality Candidates
Cost savings
On the other hand it is important for an organization to ensure that nepotism or favoritism does not
happen, and that such aspects do not make inroads into the recruitment process.
External Methods:
External methods of recruitment are again divided into two categories- Direct External
Campus Recruitment
In Campus Recruitment, Companies / Corporate visit some of the most important Technical and
Professional Institutes in an attempt to hire young intelligent and smart students at source. It is
common practice for Institutes today to hire a Placement Officer who coordinates with small,
medium and large sized Companies and helps in streamlining the entire Campus Recruitment
procedure.
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Benefits of Campus Recruitment
Companies get the opportunity to choose from and select the best talent in a short span of time.
1. Companies end up saving a lot of time and efforts that go in advertising vacancies,
3. College students who are just passing out get the opportunity to present themselves to
some of the best companies within their industry of interest. Landing a job offer while
still in college and joining just after graduating is definitely what all students dream of.
4. On the negative front, campus recruiting means hiring people with little or no work
experience.
Advertisement
Advertisements are the most common form of external recruitment. They can be found in many
places (local and national newspapers, notice boards, recruitment fairs) and should include some
important information relating to the job (job title, pay package, location, job description, how to
apply-either by CV or application form, etc). Where a business chooses to advertise will depend
on the cost of advertising and the coverage needed i.e. how far away people will consider applying
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Walk-ins: Walk-ins is relatively inexpensive, and applicants may be filed and processed
because well-treated applicants are likely to Sinform others. On the other hand, walk-ins
show up randomly, and there may be no match with available openings. This is particularly
Public and private employment agencies: Public and private employment agencies are
established to match job openings with listings of job applicants. These agencies also
classify and screen applicants. Most agencies administer work-sample tests, such as typing
exams, to applicants.
E-Recruiting: There are many methods used for e-recruitment, some of the important
a. Job boards: These are the places where the employers post jobs and search for candidates.
b. Employer websites: These sites can be of the company owned sites, or a site developed by
various employers.
c. Professional websites: These are for specific professions, skills and not general in nature.
Gate Hiring and Contractors: The concept of gate hiring is to select people who approach
on their own for employment in the organization. This happens mostly in the case of
unskilled and semi-skilled workers. Gate hiring is quite useful and convenient method at
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the initial stage of the organization when large number of such people may be required by
the organization
One of these strategies is to hire a third party vendor to perform recruitment activities. Though this
study it is an attempt to understand how to optimize recruitment cost i.e. the cost of recruitment of
The place of study for this project is No-7, Whitefield Main Road, opposite Varthur Lake
To understand the drivers of the recruitment cost for third party vendor.
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This study is limited to Enbolt Labs Pvt Ltd which is a third party vendor for various IT companies
and startups.
1.1.4 Limitation
The findings of this study would be based on limited information available on recruitment
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Chapter 2-: Industry Profile
Chapter 2-: Industry Profile
Companies are increasingly turning to staffing and recruiting companies to find qualified
However, recruitment is being disrupted by technology — creating a host of new changes and
opportunities in the years ahead. Read on for a quick overview of the industry, and learn about top
Recruitment refers to the process of finding new employees for an organization. HR departments
often take on this role, but companies may outsource these functions to a staffing firm, headhunter,
or recruiting agency in order to locate and hire qualified candidates. External recruiters list new
job openings, screen candidates, and select and place staff within organizations. Recruitment may
The need for recruitment services is often linked to gross domestic product. As economic
conditions improve and the demand for labor rises, the recruitment industry also expands.
The global recruitment process outsourcing market is forecast to grow at a compound annual
growth rate (CAGR) of 17.66% from 2017 to 2021, according to a recent report by Technavio, a
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market research firm. This report is based on in-depth market analysis and insights from industry
experts.
The global talent pool is ever-shrinking resulting in a dwindling supply of qualified candidates. At
the same time, there are some indicators and developments such as stock-market volatility sharply
higher this season and friction over tariffs and trade which might indicate some uncertainties for
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2.4 Indian Scenario
Global human resources consulting firm Randstad has said the Indian jobs market will see "robust
growth" in 2019, due improved ranking in ease of doing business, a steady growth in gross
domestic product (GDP), and hiring revival in the information technology (IT) sector.
financial services and insurance (BFSI), and fast-moving consumer goods (FMCG) will be the key
The HR firm said big-ticket projects by players such as Swedish furniture giant Ikea, which has
firmed up its plans to expand in India, will push consumer-facing businesses to invest more and
more in manpower. The government’s initiative in the micro, small, and medium enterprises
(MSME) credit space—in-principle approval for loans of up to Rs 1 crore within 59 minutes from
the Small Industries Development Bank of India and five public sector banks—will create more
The budgetary announcements in farm insurance and Ayushman Bharat, the national scheme that
aims to provide healthcare coverage to 500 million people, will drive hiring in the insurance sector.
Retail and FMCG companies' focus on tier II, tier III cities, and rural areas to drive growth will
create more jobs in this space, the world's largest recruitment firm said.
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2.5 Future Prospects
Digital recruitment is rapidly changing alongside technology. Online recruitment has moved
beyond internet job boards to include innovative capabilities related to social media, mobile
Social media sites are a powerful tool for accessing information on potential candidates. Social
media also enables recruiters to tap into a bigger talent pool by engaging passive job seekers.
Approximately 87% of recruiters use LinkedIn to evaluate candidates, 43% use Facebook, and
22% use Twitter, according to a 2016 Jobvite survey that polled 1,600 recruiting and HR
Mobile technology is a huge opportunity to reach job seekers while they’re on the go, but 55% of
recruiters still don’t have mobile career websites, the Jobvite survey finds. Candidates use mobile
devices to browse job opportunities, get email alerts, and research potential employers. Mobile
apps and web designs also influence employer branding. Tech-savvy candidates may lose interest
in a company whose website takes more than a few seconds to load onto their mobile device.
Big data can be used to sort through vast streams of data to find qualified candidates more quickly,
predict hiring needs, and increase employee retention. Recruiters even use big data and predictive
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analytics to determine the willingness of employees to change jobs, by assessing their online
Artificial intelligence is another major recruiting trend. Artificial intelligence can be used to
streamline the recruiting process, helping to identify the best candidates through the use of
algorithms and advanced search technology. The AI company Connectifier, for example, crawls
millions of websites to gather disparate information about people and create comprehensive
profiles of potential job candidates. So far, its search index contains profiles for 400 million
Advances in technology create new opportunities, but they also open up new risks and problems.
Data security and privacy are key concerns going forward. Recruitment companies store huge
quantities of sensitive data, including contact information, work history, and salary details.
High attrition rates are another market challenge, according to TechNavio’s report. “Work
pressure, monotonous work, other career opportunities, and organizational culture are the top
reasons behind the increased attrition rates,” the report explains. High turnover creates additional
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2.6 Key Players in Industry
1. ADP provides payroll and HR solutions such as talent acquisition, social and mobile
recruitment tools, automated recruiting platforms, background checks, and electronic on-
boarding.
4. Alexander Mann Solutions delivers talent acquisition and management services in more
than 80 countries, supporting clients with permanent, contingent, and executive talent
needs.
5. Allegis Global Solutions is a managed services and RPO provider with more than 30
6. Future Step delivers talent acquisition, employer branding, and executive search solutions
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7. Hays is a leading British recruitment company serving 44 countries. Last year, it placed
8. Kelly Outsourcing & Consulting Group (KellyOCG) provides global talent management
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2.7 PESTEL Analysis
Political Economic
Social Technological
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Note-: There are no environmental and Legal impact of recruitment industry, hence no analysis
was done.
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Chapter 3-: Company Profile
Chapter 3-: Company Profile
Enbolt Labs is a software technology solutions and an online marketplace company based out of
Bangalore that provides technology and recruitment solutions for E-Commerce, Fintech
Companies. Enbolt Labs uses the latest technology to deliver the products and services to its
customers. The company also provides customized ERP software services to its clients creating
some of the outstanding applications used by fortune 500 companies are within the domain of
vendor and customer onboarding, on ground fleet management, contracting and e-signature,
They have an Open-architecture for high level customization with centralized data management
for every profile with unlimited possibility to add different types of forms to capture registration
information. They use logic and formulas to trigger other commercial aspects which Auto populate
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3.3 Objectives
Enbolt is a tech-enabled customized recruitment solutions provider which caters to startups, SMBs,
and larger organizations. We have been in this business since 2013, and are headquartered in
Bengaluru. We are a recruitment agency which provides end-to-end recruitment solutions from
market intelligence till background verification of the candidate. We help you find the best suitable
talent through premium job sites, social media, referrals and internal database. We improve
branding through career pages. We also provide self and managed services.
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3.4 SWOT Analysis
Strengths Weaknesses
Service based on quality of service, not low Enbolt Labs Pvt Ltd are inexperienced in
prices. running a business.
Wealth of recruitment knowledge, skills and IT infrastructure and systems not yet
experience. decided upon.
A good number of clients and candidates Majority of customers need to be
will be attracted to Enbolt from the start, developed from scratch, making it
due to existing contacts. potentially difficult to deal with sales and
Full understanding of the market. servicing simultaneously.
Intensive, meaningful business support Lack of space in current premises to take
from REC – current training, mentoring, on additional staff.
staff development and business guidance
“on tap” for three years.
Staff’s networking skills.
Opportunity to establish additional services
from year 2.
Opportunities Threats
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3.5 Products and Services
1. Recruitment Solutions
Committed and consistent service with first-time ever pre-paid and post-paid fixed pricing
package, job posting on free and premium job boards, pre-screened candidate profiles, and
2. Background Verification
Rigorous background checks across all sectors and verticals. Worldwide affiliations and vast
3. HR Consulting
Delivering all-around HR expertise to Indian and international clients with timely execution
and performance results in all HR disciplines chiefly market analysis, designing policies, work
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Chapter 4-: Organization Structure
Chapter 4-: Organization Structure
Causes functional-area managers to focus on local versus overall company strategic issues
Supports implementing business-level strategies and some corporate-level strategies (e.g., single
When changing from a simple to a functional structure, need to focus on and avoid value-
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CEO
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4.2 Functional Organization Structure Advantages:
4. Enhance the work efficiency and productivity due to the specialized skills and technology.
5. Employees are highly motivated as they see clearly their career path within the functional
units.
3. They focus more on their own goals and neglect the overall company objectives.
7. The autonomy within units might increase when the company grows, which cause
difficulties in management.
8. The specialization will lead to a narrow viewpoint and lack of overall perspective
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Chapter 5-: Key Business Level Functions & Processes
Chapter 5-: Key Business Level Functions & Processes
1. Finance
It the part of an organization which manages its money. Their business functions are planning,
organizing, auditing, accounting for and controlling its company's finances. They also produce
2. HR
They work with external candidates to understand their needs, train me and make them job
ready. They are blood in the Enbolt Labs Pvt Ltd which make our process unique as they use
3. Admin
They are a link to organization's various departments and ensures the smooth flow of information
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4. Operations
They ensure smooth day to day operations of company. They act like a backbone to the
5. IT
The IT Department is responsible for providing the infrastructure for automation. It implements
the governance for the use of network and operating systems, and it assists the operational units
5.2 Finance Department-: It the part of an organization which manages its money. Their
business functions are planning, organizing, auditing, accounting for and controlling its company's
HR Department-: They work with external candidates to understand their needs, train me and
make them job ready. They are blood in the Enbolt Labs Pvt Ltd which make our process unique
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5.3 6 Sigma
Six Sigma is a quality-control methodology developed in 1986 by Motorola, Inc. The method uses
a data-driven review to limit mistakes or defects in and process. Six Sigma emphasizes cycle-time
improvement while at the same time reducing manufacturing defects to a level of no more than 3.4
occurrences per million units or events. In other words, the system is a method to work faster with
fewer mistakes.
Six Sigma points to the fact that, mathematically, it would take a six-standard-deviation event from
the mean for an error to happen. Because only 3.4 out of a million randomly (and normally)
distributed, events along a bell curve would fall outside of six-standard-deviations (where sigma
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5.4 Mckinsey's 7s
The McKinsey 7S Model is a framework for organizational effectiveness that postulates that there
are seven internal factors of an organization that need to be aligned and reinforced in order for it
to be successful. The 7S Model was developed at consulting firm McKinsey & Co. in the early
1980s by consultants Tom Peters and Robert Waterman, authors of the management bestseller In
Search of Excellence.
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Chapter 6-: Findings, Suggestions and Conclusion
Chapter 6-: Findings, Suggestions and Conclusion
6.1 Findings
1. There is a dearth of skilled labor in the market therefore there cost of recruitment is high.
The fast-changing workplace means businesses and policymakers face important choices.
Adapting to a new workforce composition in the face of rapid technological change is challenging,
as workers’ productivity and capacity to transition into different occupations will depend on their
ability to develop new skills. Acquiring these skills is a costly which results in increased
recruitment cost.
Generalists are the “jacks of all trade” – they have an understanding of a wide range of things.
They might be able to solve your computer problem while also programming you a handy little
app. Therefore a company can hire them and reskills them as per the companies requirements.
3. Companies want to hire generalist candidates so that they can fit into multiple profile.
A generalist, with knowledge of a broad range of issues, can see deeper inside this
interconnectedness and find solutions that a specialist might not be able to see. All the different
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departments within a business connect with each other. A generalist can help see this bigger picture
and come up with ideas and solutions that benefit the business as a whole.
Generalist are easier to place and the companies readily hire them as they can fit into any profile.
Additionally there cost of recruitment is also low , therefore the Break Even Point of Enbolt Labs
6.2 Conclusion
This study mainly focuses on optimizing recruitment cost for the IT sector where the HR team
wants to hire candidates with specific skills and then place them with different organizations.
However hiring candidates with specific skills is costly and the company would face severe losses
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Learning Experience
This project provided me with the opportunity to understand the interconnectedness across various
departments (HR and Finance) of the Enbolt Labs Pvt Ltd. It helped see the bigger picture and
come up with ideas and solutions that benefited the business as a whole.
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BIBLIOGRAPHY
BIBLIOGRAPHY
Links
www.vit.ac.in
www.inflibnet.ac.in
en.wikipedia.org
www.karnataka.gov.in
www.annsaudimed.net
harmreductionjournal.biomedcentral.com
WWW.ENBOLT.COM
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