SK ENTERPRISES

Customer Satisfaction Form

Customer : Period For Evaluation:
Rating
S.No. Description Comments if any
(1 to 5)
1.0 QUALITY
1.1 Consistent product quality that meets specified / implied requirements.
1.2 Response time for attending quality problems.
1.3 Quality of corrective actions taken for avoiding reoccurrence.

2.0 COST
2.1 Fair pricing / transparency in dealings.

3.0 DELIVERY
3.1 Supplies are made as per customer's need
3.2 Product supplied as per agreed packing norms
3.3 Flexibility to accommodate customer's production schedule changes
3.4 Timely receipt of correct & clear documentation
3.5 Timely information ( Delivery status )

4.0 TECHNICAL / COMMERCIAL ASSISTANCE

4.1 Technical / commercial assistance are provided in time
4.2 Solution oriented approach
4.3 Support in product development if required

5.0 MANAGEMENT
5.1 Supports customer's vision and goal
5.2 Well managed company
5.3 Attitude of employees to customer's need
5.4 Trainings Provide

6.0 GENERAL
6.1 Frequency of visit of marketing personnel
6.2 Frequency of visit of technical personnel
6.3 Are the visits serving purpose
6.4 Promptness of response to customers
6.5 Quality of comprehensiveness of response

7.0 OVERALL RATING

7.1 Overall rating in your opinion

Signature ___________________________________ Rating Criteria

Name of Person ______________________________ 1. Poor

2. Average
Designation _________________________________ 3. Good
4. Very Good
 Organisation / Stamp__________________________ 5. Excellent
Doc.No:- F/MKT/03 Rev.No:-00 Efft Date:- 01/11/17