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Investigating
Investigating the the consumer
consumer behavior for behavior
Abstract
Purpose – This study aims to investigate the determinants of consumer behavior for buying halal endorsed
products in an emerging Muslim market, Pakistan. The study is based on the conceptual framework of the
theory of planned behavior (TPB).
Design/methodology/approach – It was hypothesized that halal endorsement affects consumer
behavior and significantly influences the consumers’ purchase intention. In addition to the main dimensions
of TPB model, the study incorporates two other variables to articulate the TPB model specifically for the
situation under hand. A sample of 497 respondents was chosen using convenience random sampling and
categorized on the basis of age group, academic qualification, income, profession, etc. A cross-sectional study
was done using self-administered questionnaires to conduct surveys and results were analyzed using
techniques such as Pearson correlation, confirmatory factor analysis and structural equation modeling.
Findings – The results show that religious commitment, motivation to comply, self-identity and perceived
behavioral control have a positive and significant effect on the intention to purchase halal endorsed products.
The empirical evidence indicates that the individuals who consider themselves as distinct Muslims, i.e.
perceive that they have a well-defined self-identity, a higher level of behavioral control, religious commitment
and a strong motivation to comply with the Shariah teachings about halal buying, end up buying halal-
endorsed products.
Research limitations/implications – This paper has certain limitations such as using the convenience
sampling and focusing mostly on young and Muslim buyers. Future studies may overcome such
shortcomings by specifically targeting more mature and elderly buyers and buyers with diverse ethnicity and
religions who may have greater level of control on making purchase decision regarding religiously endorsed
products.
Originality/value – This pioneering study was one of its first types being conducted in Pakistan. It
highlighted important aspects for marketers about an emerging Muslim market that certain segments of
consumers who show a distinct self-identity, have a greater urge to comply with Shariah teachings and
maintain a greater control over decision-making end up buying halal goods.
Keywords Consumer behavior, Purchase intention, Self-identity, Subjective norms, Halal endorsement,
Religious commitment, Motivation to comply
Paper type Research paper
Religious commitment
Religion holds the central position in the culture that permeates the day-to-day routines of
any cultural group. Moreover, it also contours an individual’s moral system and society’s
ethical structures. Religiosity, popularly referred to as religious commitment, is known to
have a significant influence on an individual, cognitively and behaviorally (Mokhlis and
Sparks, 2007). Furthermore, it forms a value system that varies from those of the fervent,
less religious and the non-religious. Fervent people piously follow the religious principals
pertaining to their religion; on the other hand, less religious people feel free to behave in
other ways. The mentioned value system defined by fervent people has a direct impact on
their choice of behavior in the market, commitment and the level of confidence to a specific
brand (Khraim, 2010; Rindfleisch et al., 2004).
Religiosity is composed of two elements – intra-personal (internal) and inter-personal
(external) – that play a vital part in the fervent people’s lives (Mokhlis and Sparks, 2007).
The internal dimension of religiosity comprises the religious identities, attitudes, values and
beliefs, whereas the external dimension includes religious affiliations, devotions and
memberships in a religious community. To understand consumer behavior, it is important
for the marketers to understand and conclude the intensity of religious affiliations of the
consumers, as their consumption style and decision-making process is closely linked to the
intensity of the consumer’s affiliation to his/her religion (Khraim, 2010; Mokhlis and Sparks,
2007).
Self-identity
Bonne et al. (2009) define self-identity as an entity that is used by people to describe
themselves. When people interact with others, they recognize and explicitly show their sense
of self. The influence of self-identity on the purchase intention has been recognized and
investigated in various studies including Armitage and Conner (1999) and Bonne et al. (2009).
In our theoretical model, self-identity of a consumer as a Muslim is taken as a determinant of
purchase intention. A person who identifies himself as a Muslim will try to follow Shariah
teachings when it comes to deciding what to purchase and what not to purchase.
Purchase intention
The most significant issue in each industry concentrates on increasing purchase intention. This
critical concept in marketing approach assists managers in deploying the proper strategies in
the marketplace related to market demands, market segmentations and promotional programs
(Tsiotsou, 2006). Purchase intention is a process to analyze and predict the behavior of
consumers (Lin and Lin, 2007) pertaining to their willingness to buy, use and their extensive
attention toward the specific brand (Changa and Liub, 2009; Shah et al., 2012). Superior
purchase intention promotes the purchase (Chen et al., 2012) because the consumer’s
experiences after purchase give a collective feeling that affects consumers to repurchase the
brand (Lin et al., 2011). To better understand the needs, expectations and perceptions of
consumers, it is important to assess the halal brand purchase intention (Shaari and Arifin,
2010). According to a study by O’Cass and Lim (2001), there is a strong relationship between
brand personality and purchase intention. Thus, by identifying the halal brand personality,
businesses are able to boost the purchase intention of consumers and change the attitude of
those consumers who see halal label as merely a spiritual issue (swine and alcohol free).
Theoretical framework. Following variables have been taken in this study: (Table I)
These variables are shown in the schematic diagram:
Research hypotheses. The proposed hypotheses are as follows: Investigating
H1. A greater religious commitment is positively related to purchase intention.
the consumer
behavior
H2. A higher level of perceived behavioral control is associated with a higher purchase
intention.
H3. Higher level of motivation to comply is positively associated to the purchase
intention.
631
H4. A greater value of self-identity is associated positively with the purchase intention.
H5. Higher value of purchase intention is associated positively with halal endorsed
purchases.
Research methodology
To investigate the hypotheses empirically, data were collected by applying a convenience
sampling technique. To assess the distinct perception of consumers toward halal endorsed
consumer goods with purchase intention as the mediating variable, a standardized
questionnaire was developed. This questionnaire is an adapted version of a standardized
questionnaire originally developed by Ajzen (1991). To make the questionnaire appropriate
for the research based on Pakistani consumer market and to measure the variables that were
introduced in this study, a set of new questions was incorporated. These variables include
religious commitment, purchase intention and purchase of halal endorsed product.
The questionnaire was split into two sections. First section comprised questions on the
demographics of the respondents. Second section contained questions structured to measure
the respondents’ perception toward the nine independent variables, namely, self-identity,
religious commitment, perceived behavioral control and subjective norms, strength of
behavioral belief, behavioral belief, control beliefs, power of the control belief, normative
behavior, motivation to comply, one mediating variable “purchase intention” and one
dependent variable “purchase of halal endorsed product”. Multiple questions were used to
assess the perception of each variable mentioned above. Multiple scales were used in the
questionnaires. Most of the variables of interest are measured using a five-point Likert scale.
In addition, open and closed ended short questions were used.
The questionnaires were sent to 650 respondents, of which 511 questionnaires were
received, 14 questionnaires were partially filled, and so 497 questionnaires were used for the
empirical analyses.
Data collection
Initially for pilot testing, a sample of 50 respondents was surveyed. The main purpose of this
pilot survey was to evaluate the questionnaire for transparency of its contents, design,
structure and its relevance to the research problem. By using these data, pilot testing was
Analyses
The analyses were done in three steps. First, to assess the nature of relationship among
items that measure the six constructs and their reliability Pearson’s correlation coefficient
and Cronbach’s alpha were estimated. Next, we conducted the CFA. The sample size fairly
exceeds the criterion laid down by Hair et al. (2010), which suggests that the number of
observations should be at least five times the number of variables. In our study, there are
497 observations and the total number of variables is 11. This makes the observations to
variable ratio to be 45. This ratio is sufficiently large then the required ratio.
The data were analyzed using SPSS 20. The socio-demographic characteristics of the
complete sample are reported in Table II.
The socio-demographic characteristics of the sample indicate a fair participation of both
males (47.3 per cent) and females (52.7 per cent). Majority (86.9 per cent) was from the age
bracket of 20-25 years. This is because the data were collected from a University. The
respondents seem to possess sufficiently high level of education, as 393 respondents were
either having Master’s or MPhil degrees. This indicates that the respondents were educated
enough to rationally understand and respond to questions about their perception of the
religious commitment and purchase behavior. Most of the respondents (85.3 per cent) were
students and nearly 11 per cent of the total was professional employees. This is in
proportion to the composition of students and staff members in the University from where
the data were collected. All except one respondent were Pakistani nationals. A larger
proportion of the respondents (92.4 per cent) were single. Only about 7 per cent respondents
were married. Only those individuals were given the questionnaires that have done grocery
shopping at least once in the past one month.
Religious Commitment
H1
Perceived Behavioral H2
Control
H5 Purchase of Halal
Purchase Intention
Endorsed Products
Motivation to Comply
H3
Figure 1.
H4 Relationship between
Self- Identity study variables
634
Figure 2.
Measurement model
To assess the validity of the constructs, four criteria are to be satisfied (for details, see Hair
et al., 2010). First, standardized loading estimates should be 0.5 or higher, and ideally 0.7 or
higher. In our case, all factor loadings (see Figure. 2) are greater than 0.5 except one. Second,
average variance extracted (AVE) should be 0.5 or greater. AVE is estimated for each
construct, and it represents convergent validity. The value of AVE larger than 0.5 represents
that convergent validity is adequate. Convergent validity is defined as the extent to which the
individual items in a construct share variance between them (Hair et al., 2010). AVE is
defined as a summary measure of convergence among a set of items representing a latent
construct. It is the average percentage of variation explained (variance extracted) among the
items of a construct. Construct’s reliability helps in evaluating the constructs. In our case,
AVE is less than 0.5 for two constructs, namely, perceived behavioral control and religious
commitment. Remaining variables have AVE equal to or larger than 0.5. Third, to ensure
discriminant validity, AVE estimates for two factors should be greater than the square of the
inter-construct correlations (SICs). The AVE values and the corresponding SICs are given in
Table III. For each of the six constructs, AVE is greater than the corresponding SICs
coefficients. Only significant correlations have been provided in Table III. This also ensures
that the constructs are unidimensional. The satisfaction of fourth condition ensures internal
consistency. For this, construct reliability should be 0.7 or higher. In Table III, the values of
construct reliability are also given. The constructs’ reliability for all constructs exceed the
threshold level of 0.7 except for two variables, namely, religious commitment and perceived
behavioral control. This indicates that the rest of four constructs show good reliability and
internal consistency. Nomological validity represents the consistency between the direction Investigating
of the relationships between the constructs and the theory. All constructs with significant the consumer
correlation coefficients indicate the direction of relationship in agreement with the theory. We behavior
can, however, conclude that the findings indicate nomological validity.
On the basis of the above discussion, we can conclude that the measurement model
adequately displays sufficient levels of reliability and validity for all the six constructs.
635
Validation of model relationships
To assess the validity of the measurement model, CFA was done using holdout sample.
Holdout sample was drawn by randomly selecting 50 per cent of the full sample. The
measures of goodness-of-fit validate the CFA done on complete sample. It also indicated
configural invariance between the two samples. The Chi-square was 893.097 with df = 511
(p = 0.000). The CMIN/df was 1.748, the CFI was 0.840 and NFI was 0.697. RMSEA was
0.055 (90 per cent confidence interval: 0.049 – 0.061 with an insignificant PCLOSE = 0.072).
Figure 3.
SEM (full sample)
JIMA measures indicated satisfaction of the recommended guidelines by Hair et al. (2010). The
8,4 Chi-square was 457.959 with df = 130 (p = 0.000). The CMIN/df was 3.523; the CFI was 0.866
and NFI was 0.823. RMSEA was 0.071 (90 per cent confidence interval: 0.064-0.078 with
significant PCLOSE = 0.000). The analysis of the structural paths is given below.
Hypotheses testing
636 H1 to H4 test the relationship between purchase intention and the four independent variables
given in Figure 1. H5 tests the relationship between purchase intention and purchase of halal
endorsed products. H1 is significant, indicating that religious commitment is positively
associated (p = 0.055) with purchase intention. H2 is significant at 1 per cent significance level,
indicating that if the perceived behavioral control increases by one unit, there will be a 0.303
increase in the purchase intention. H3 is highly meaningful and significant and in the
hypothesized positive direction (0.380, p < 0.01). It means that higher motivation to comply is
positively and significantly associated with a higher purchase intention. H4 is also indicating a
meaningful relationship between self-identity and purchase intention. It means that if perceived
self-identity improves by one unit, the purchase intention will increase by 0.249 units (p < 0.01).
The relationship between purchase intention and purchase of halal endorsed products
(H5) is positive, meaningful and statistically significant (0.593, p < 0.000). It means that
purchase intention is a mediator between the four constructs showing different aspects of
TPB modified to present a Muslim consumer market. The positive and significant
relationship indicates that if the perceived intention to purchase increases by one unit, the
purchase of halal endorsed products will go up by 0.593 units (Table IV).
Limitations
There are few limitations of this study. Although the data were collected from the students and
employees of the largest university in Pakistan, major proportion of the sample (86.9 per cent)
fall in the age group of 20-25 years. This particular aspect is observed when we look at the
empirical results. Although the results indicate a strong and positive relationship of self-
identity, perceived behavioral control and motivation to comply with intention to purchase
halal endorsed products. This study can be improved by expanding the research’s scope to the
more mature and elderly buyers and buyers with diverse ethnicity and religion those may have
greater level of control over making purchase decision regarding religiously endorsed products.
Managerial implications
There are very important implications of our results for marketers. The results show self-
identity, perceived behavioral control and motivation to comply have a strong and positive
effect on the intention to purchase halal endorsed products. The significantly rising potential
of halal products’ market can be rightly seized if the marketers emphasize on the factors
mentioned above as key determinants of consumer behavior for halal endorsed products.
It is also observed that consumers having a higher level of self-identity show a greater
intention to purchase halal goods. It implies that the marketers can tap the purchase
intention of the Muslim consumers by focusing on the development of their self-identities
and other relevant factors discussed above.
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