CARDHOLDER’S STATEMENT OF DISPUTED ITEM

Date : February 24, 2020

Cardholder’s Name : Jofre Bastasa Recososa
Card Number : 5488093801261533
Fax Number : N/A
Email Address : jofrecososa@gmail.com

Posting Date Document/Tran Date Merchant Name Billing Amount

Feb 9, 2020 Feb 8, 2020 Paypal *Microsoft Office 4, 699
402935773 SG

I have examined the transaction(s) above and dispute the item(s) based on the following reason(s):

* 1. I already settled the above transaction by other means.

Transaction was paid in/ via _____ (please indicate mode of payment such as cash, other credit card, check or wire transfer)
Requirement: Cardholder attempted to resolve dispute with the merchant (complete the required fields under IMPORTANT); proof of alternate payment
such as Official Cash Receipt, Statement of Account from another bank
2. The transaction on the sale slip(s) does not match the actual amount of my availment(s).

Amount Agreed (currency and amount ex. USD$)________________ Amount Billed PHP___________________
Requirements: Copy of sales slip and/ or other documentation to confirm the actual amount of transaction as agreed to by the cardholder
* 3. On ______________, I ordered merchandise from the merchant above but until now, I haven’t received the merchandise to be shipped or
delivered.
Expected delivery date : ______________________
Requirements: Cardholder attempted to resolve dispute with the merchant (complete the required fields under IMPORTANT); supporting documents that
contain/show the expected delivery date. If applicable, provide any documentation that would strengthen the dispute.

4.___A. I returned the merchandise and the merchant accepted the return but until now, no credit was posted to my credit card account.
___ B. Merchant provided me a cancellation advice but until now, no credit was posted to my credit card account.
Requirements: Credit receipt or credit advice issued by the merchant or its agent, or a sales draft voided by the merchant
* 5. ____ A. I engaged in the transaction above but the goods or services I received did not conform to merchant’s description.
__X__ B. I engaged in the transaction above but goods arrived broken / could not be used for its intended purpose.
Cardholder must indicate in the line below what service or goods were expected and actual service or goods received.
A family member subscribed to a free trial version of the MS Office through paypal using my BPI credit card. I was informed later when
the charge already went through for the annual subscription of 4,699 pesos. I reached out to Microsoft to cancel the subscription because
we didn’t intend to purchase one and we also DID NOTE USE the accidentally purchased item. We do not even remember what email
address was used. The email address of Microsoft listed in paypal bounced. I chatted their chat support for over 2 weeks now and I am just
given runaround. I was told that the main office could not locate the charge on their end. See screenshots of conversations regarding this.
Until now, Microsoft could not resolve the issue. It looks like they are not claiming control of the SG website of Microsoft. I told them they
could check the paypal invoice etc to trace it. They could not. I contacted paypal to refuse payment – to no avail. I wanted this to be
charged back. WE DID NOT RECEIVE THE ACTUAL PRODUCT AND WE DID NOT INTEND TO PURSUE PURCHASING ONE.

Requirements: Cardholder attempted to resolve dispute with the merchant (complete the required fields under IMPORTANT); official documentation
indicating what goods or services to be received, proof from experts or other documentation that merchandise received was not as described.)

* 6. I engaged in the transaction above but merchant was unwilling or unable to Render Service(s) (For services not rendered and airline flights
not provided. Please provide specific details and documentation concerning the merchant’s inability to provide services. Indicate specified date of
performance.)
___________________________________________________________________________________________________
___________________________________________________________________________________________________
Additional Notes:
a. Except when it is established based on documentation that merchant cannot provide the service, cardholder must wait for the specified date of
performance of the service or airline flight to lapse.
b. For airline flights not provided due to inability of merchant to provide the service. Please choose below:
_______ electronic ticket was issued
_______ paper ticket was issued and the ticket was __________________________(Provide disposition of the ticket. Ticket should not be in
the possession of the cardholder at the time of dispute)

7. I am disputing a “no show” charge made by (indicate name of hotel) ___________________. I attempted to resolve the dispute with the hotel
upon knowing that I was billed but the hotel________*(complete the required fields under IMPORTANT).
Were you advised by the hotel about the guaranteed reservation/ “no show” policy? _____YES _____NO
I was able to call the hotel to cancel my booking before the deadline and merchant agreed with the cancellation request, please choose below:
____I was given a cancellation number ____________ ____I was not given a cancellation number

Requirements: Cardholder attempted to resolve dispute with the merchant (complete the required fields under IMPORTANT);
IMPORTANT:
For Dispute Numbers 1,3,5,6 and 7. It is mandatory to first resolve the dispute with the merchant before filing a dispute case with BPI. Please
check the result after the attempt to contact the merchant.

* I attempted to contact the merchant to resolve the dispute but the merchant:
__x_ a. cannot be reached on the given contact number/s – The email address listed in the PayPal invoice of the merchant bounced.
_x__ b. refused to resolve the issue – I had been given run around by merchant. They claimed that they could not locate the charge. I chatted
with a billing support rep, but they said they could not view the charge via PayPal. I contacted PayPal too - to no avail.
_x__ c. other reason (please specify) Merchant is not willing to resolve the issue. I have been contacting them for quite sometimes and spoke
to almost 10 representatives. I told them to justify that we did not intend to purchase the annual subscription is for them to check if we
received, activated or used the full subscription – which is 100% NOT at all if they are just willing to investigate in a timely manner.

REMARKS/ ADDITIONAL INFORMATION:

___________________________________________________________________________________________________
___________________________________________________________________________________________________
I hereby declare that the information above is true and that my dispute will only be processed upon completion of this form and submission of the
required documentation.

SIGNATURE:

_________________________________

NOTE: If cardholder continues to dispute the transaction but subsequently proven to be valid, transaction amount plus the fees and other charges
incurred by BPI as a result will be charged to the cardholder.