Empathy Map

Persona:
Name: Mukesh
Age: 24 years old
Lost vision 2 months ago due to an accident
Learning to deal with blindness with each passing day
Too dependent on his family members to move around
But has the will to be independent as much as possible
Belongs to a middle-class family, he’s the only child to his working parents
Hobbies: listens to lot of music, used to play lot of outdoor sports before the accident

SAY DO
1) Cannot detect obstacles that cannot be 1) Brings his ear nearer to the person who’s
detected via stick such as overhanging speaking
branches etc. 2) Comfortable in walking in the known
2) Difficult to detect moving objects areas
3) Difficulty in climbing stairs 3) Constant posture of looking down
4) Dependent on a companion when visiting towards the ground
a new place

THINK
1) Cannot envision a prosperous future
2) Thinks that he’s been cursed for losing
his eyesight to an accident
3) People won’t value him and they tend to
ignore him in important events due to his
blindness
FEEL
1) Felt very emotional when speaking about
his recent plight due to accident
2) Felt pride when describing how he
overcame that struggles and coping up
3) Felt good when we are empathizing with
him