HP

Certification
Process

HP2-H27
Servicing HP Desktops,
Workstations and
Notebooks [2013]

Version 1.0

Worldwide TechServices
Corporate Headquarters
836 North Street
Tewksbury, Massachusetts 01876-1253
www.wwts.com
System Requirements
Note: Below are the minimum viewing requirements for the HP Learning Center to view
courses. Links to

Component Requirements
System Font Needs to be set to small or normal

Browser Internet Explorer 7 or mozilla Firefox 3, Javascript loaded

Flash player Adobe Flash 10 or Higher

Media Player Microsoft Media Player 11 or higher

Reader Adobe Acrobat Reader 10 or higher

Java Sun Jave

1
 HP Certification Process

HP Servicing Desktops, Workstations, and Notebooks: Service

Qualification Exam HP Certification
The HP Servicing Desktops, Workstations, and Notebooks Qualification Examination ensures that service
personnel have the required skill and knowledge about HP products and procedures to service HP products.

Before you take the exam (Please Read)

You should be thoroughly familiar with the contents of this course, Servicing HP Desktops, Workstations,
and Notebooks, as well as the two prerequisite training courses (HP Business PCs and Personal
Workstations Fundamentals and HP Commercial Notebook Fundamentals) as listed in the Course
Prerequisites section. Do not attempt to take the exam if you have not completed this training .

NOTE: The Qualification Exam questions were created from all three of these courses.

Taking the exam

To start the exam, advance to the next topic and then begin answering the questions. The exam consists of 30
questions. You must achieve a score of 80% correct answers to pass the exam.

Please note the following about the exam:

 Select your answers by following the instructions for each exam question and then click the Submit button. You
can change your answers for each question at any time before you submit the answer.
 If you want to change your answer before submitting it, be sure to click the Clear button to ensure all previous
entries are removed before entering your new answer.
 If you click Submit without answering the question completely (either with no answer, or less than the required
number of answers), the answer will be marked as incorrect.
 After you click the Submit button, your answer cannot be changed. You will receive immediate feedback about
whether your answer is correct or incorrect for that question.
 The exam is not timed. Be sure to take your time and read each question thoroughly, selecting the best answer
for the question.

Passing or failing the exam

You will receive immediate feedback on your pass or fail status after completing the exam.

 If you pass the exam, your HP learning history will be updated and credit will be applied to the service
qualification.
 If you fail the exam, you should review all related course materials and then retake the exam.

2
 HP Certification Process

HP Partner Portal

Sign in to the HP Partner portal

1. Login on the HP Partner Portal website.

Go to http://www.hp.com/partners/us

Then Enter the following:

User ID: first.last@wwts.com (see note below)

Password: Wwts123# (case Sensitive)

Click on: Sign-In

NOTE: WWTS employees were registered with their corporate e-mail accounts.
Subcontractors were registered with their e-mail account on record within WITTS

3
 HP Certification Process

Access Training and Certification

2. Hover your mouse over Training and select Training and Certification shown below.

4
 HP Certification Process

Access “The Learning Center”

3. Under Quick Links select Access “The Learning Center”

5
 HP Certification Process

HP Passport Sign in

Sign in to the HP Passport

4. Then Enter the following:

User ID: first.last@wwts.com (see note below)

Password: Wwts123# (case Sensitive)

Click on: Sign-In

NOTE: This is the same Sign in you used for HP Partner Portal. WWTS employees were
registered with their corporate e-mail accounts. Subcontractors were registered with
their e-mail account on record within WITTS

6
 HP Certification Process

HP Learning Center

5. On your home page of the Learning Center identify the Catalog Search box Search field
and enter HP Desktops, Workstations as shown then select Go.

7
 HP Certification Process

6. Scroll down this page to locate HP Commercial Desktops, Workstations and Notebooks
Service Qualification (Release 2.0 / 2013) then select Register

8
 HP Certification Process

7. Click on Servicing HP D and a Pop-up window will appear select Register for Course

9
 HP Certification Process

Register for course

8. Click on Register

10
 HP Certification Process

Launch to access course

9. Select "Launch" and then Select "Servicing HP Desktops, Workstations, and Notebooks
for Onsite Service Technicians"

11
 HP Certification Process

Launch Course
NOTE: Please review this entire page prior to launching course to insure your PC system meets the
minimum requirement to review the contents of this course.

10. Select Launch course

12
 HP Certification Process

11. When you have reviewed the entire course and you are ready to take the final exam, click on
Qualification exam > Examination

13