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Airtel Research Report 3
Airtel Research Report 3
On
Submitted by
Registration Roll
Number Name Number
11510921 Babina Gupta RQ1531B37
11510934 Ravi Kumar RQ1531B38
11510947 MD Khalid Ekram RQ1531B39
11510948 Equbal Mahboob RQ1531B40
Submited to:
Dr. Mridula Mishra
Lovely Faculty of Business and Arts
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INTRODUCTION
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The company structured into diffrent strategic business units - Mobile, Digital
Tv, Telemedia, Enterprise. Telemedia business provides broadband & phone
services in 89 cities.Digital Tv business provides DTH Tv services in India. The
Enterprise business gives end to end telecom solution to corporate customer and
national and international long distance services to Telco’s.
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Digital TV Services
“Airtel Digital TV” service Launched in October 2008 as fifth operator providing
Direct-to-Home (DTH) services in India
First Company in India which provides real integration of all the three screens ex.
mobile, television and computer enabling our customers to record their favourite
Television programs through mobile and web
Airtel Digital TV offers High Definition (HD) Set Top Boxes and Digital TV
Recorders with 3D capabilities delivering superior customer experience
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BUSINESS PARTNERS
Nortel
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Partners Role
Mphasis
Call center operations
Hinduja TMT
Tele tech
Telemedia & Enterprise Siemens Equipments suppliers
services
Nortel
IT requirements IBM Group wide technology
requirements
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ORGANISATION STRUCTURE
(Airtel.co.in)
COMPETITORS
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• Airtel is the leader in mobile services in India.
• Other competitors along with the market share has been shown in the
chart below.
SUBSCRIBER GROWTH
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www.trai.gov.in
Porter's five forces is a framework for industry analysis and business strategy
development formed by Michael Porter of Harvard Business School in year 1979.
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It can be used to assess the attractiveness and market potential of a branch by
evaluating the five important forces that determine competitive power in a business
situation.
(Strategic Management Theory: An Integrated Approach by Charles Hill, Gareth Jones)
5-FORCE MODEL
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market and in turn the big players like Airtel, Vodafone also have to compete
by introducing low tariff plans.
http://telecomtalk.info/trai-releases-telecom-subscription-data-airtel-continues-to-lead-
the-market-as-of- ( feb-2015/133904/)
Subscriber is not purchase in bulk but still can easily go for better quality,
coverage and rates. Subscribers’ position is strong. Airtel is the leading
operator in number of subscribers. However, in term of net additions during
the quarter (April 2015 to June 2015), Idea recorded the highest growth,
Airtel is at 2nd position,
The following points influence the power of buyer:
Lack of differentiation among the service provider: As phone and data
service does not vary much regardless of which companies are selling
them.
Cut throat competition: Increase in new foreign and domestic
companies. Buyer is getting benefit everywhere due to price war
amongst the companies.
Customer is price sensitive: High level of competition among the
companies, Every companies is offering low tariffs with best services
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MOBILE NUMBER PORTABILITY: cost of changing is less from
one operator to other without changing their number (Nation Wide
MNP).
Companies providing various Schemes for new connections.
Availability of many companies in a state.
The advantage and disadvantage to all service providers is equal that may be
in human resource or products.
Substitute Products are easily available .These products is a great threat for
established companies. Because of substitute goods companies have to decline
their rates.
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Talking through internet is very much cheaper as compare to calling from phone.
.
PORTER’s 5 Forces
FORCES HIGH MEDIUM LOW
Intensity of Competition √
Threats Of Substitutes √
SWOT ANALYSIS
SWOT (Strengths, Weaknesses, Opportunities, and Threats ) is a framework for
identifying and analyzing the internal and external factors that can have an impact
on the viability of a project, product, place or person.
His framework is credited to Albert Humphrey, who tested the approach in 1960s
and 1970s at the Stanford Research Institute (SRI). Developed for business and
based on data from Fortune 500 companies, the SWOT analysis has been adopted
by organizations of all types as an aid to making decisions.
(http://searchcio.techtarget.com/definition/SWOT-analysis-strengths-weaknesses-opportunities-and-threats-
analysis)
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http://timgarrattnottingham.co.uk/
STRENGHT
ii. Good Infrastructure: As we all know that Airtel is the oldest telecom
company, so the numbers of towers is high, is available all over the
country, this the big advantage of Airtel. For new technology or
increasing capacity at that times requires software and minimum
hardware up gradation.
iii. Good Brand image: Airtel in India is a Big Brand. Airtel is doing
advertisement through television, prints and others form of advertising
mostly all parts of the India. Various celebrities endorse Airtel.
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iv. Good Network and reliable: Airtel (along with Vodafone) have one
of the best mobile networks in India. Airtel offer high quality of
services as compare to other companies.
WEAKNESS
OPPURTUNITIES
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LTE (4G): Whole world is moving towards LTE. Airtel service is going to
start in 4 cities, Airtel have to make good strategy for this segment.
THREATS
SWOT ANALYSIS
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STRENGTH WEAKNESS
OPPORTUNITIES THREAT
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Basically, a PEST analysis helps you determine how these factors will affect the
performance and activities of your business in the long-term.
(http://pestleanalysis.com/pest-analysis/)
Political
Government of India hike the FDI limits 49 to 100 in telecom industries, this
increase the competition, due to increase in FDI.
ECONOMICAL
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In telecom budget 2015(http://economictimes.indiatimes.com/), raw materials for the
manufacture of electronic hardware exempted from excise duty, which lowers the
price of network equipment it gives benefit to major mobile services provider.
Airtel can expand network coverage to rural areas at cheaper cost.
Tariff rate is declining from the year 2002. Indian Government announced per
second tariff for the subscriber along with the per minute tariff plan. Per second
plan is not beneficial for the operators. This could reduce the revenue from 10-
15%.companies are struggling with the low Average Revenue Per user (ARPUs)
because of high taxes (30 % of the gross revenue earned by companies goes as
various taxes), levied by government will now struggle more with this new plan.
To overcome this Airtel launched per minute plans and per second plan. As most
of the customers make long duration calls so, per second call could not be
beneficent for them with the new per min. plan.
The Indian mobile economy is growing rapidly and will contribute approximately
US$ 400 billion to India’s gross domestic product (GDP), according to report
prepared by GSMA in collaboration with BCG.
The total mobile services market revenue in India will reach US$ 29.8 billion in
2014 and is expected to touch US$ 37 billion in 2017, registering a compound
annual growth rate (CAGR) of 5.2 per cent, according to research firm IDC.
Social factor
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Due to Family bonding in Indian culture, people always connected with their
family members and relatives and friend. In India family bonding is very high.
Tech generation: This generation is tech based generation, most of the new
generation people used mobile phone. Introduction of social sites like Facebook,
Twitter, Whatsapp that makes new generation to stick to the mobile.
Status symbol: In 21st Era mobile phone is a status symbol. People use different
types of mobile now a day. Mobile market is rapidly increase due to this consumer
of Telecom Company is also increasing.
Technology factor
Introduction of MNP: mobile number portability allows the customer to retain their
number, even switching of companies and circles. Subscribers can switch to
another company if they are not satisfied with the existing company.
First cellular service who provide roaming service and value added services.
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BCG MATTRIX
BCG is based on product life cycle theory that is used to explain how different
products should be prioritized in a company’s portfolio. BCG has two dimensions,
market growth and market share. These dimensions are used to create a quadrant
matrix in which all the products of a company’s product portfolio are categorized
into four categories. BCG analysis helps avoid a strategy mistake made frequently
that is of measuring the performance of different products on the basis of a single
criteria like, Generic growth rate. Framework assumes that an increase in relative
market share will result in an increase in generation of cash.
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STARS
High growth product which have a large market share in concern industries. In case
of Airtel Communications its mobile services can be called stars because they have
high share of 23% of the market which growing @ 9.6%.18% of total revenues
contributed by this only.
CASH COWS
Products that are leaders in markets and which are growing slowly but the
company has a large share in the market. As a result these types of products
generate large amounts of revenue. Because of the slow rate of growth of the
market investments in this products should be kept low. These are the foundation
of a company and provide cash required to turn question marks into market leader.
Airtel cellular services are growing at 5.35% monthly, are the cash cow which
form the foundation of Airtel.
DOGS
Products in which the company has very small share in slow growing market. As a
result their contribution to revenues is limited and they can turn into cash traps.
Because of money tied up in a business which has limited potential. Therefore the
company should be beware of expensive plans and should try to divest in these
products. In case of Bharti Airtel its fixed line services can be called the dog for the
company.
QUESTION MARKS
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This type of product growing fastly and consume large amounts of money. They
have a low market share they do not generate more cash. But if good measures are
not taken to increase the market share they come into dogs after years of cash
consumption. The company should aim at investing more to increase market share
or sell to generate whatever cash it can. In case of Airtel there are many products
which can be into question marks category for example Direct To Home,
Broadband.
A major limitation of question mark is that it assumes market growth rate the only
factor of industry attractiveness and relative market share to be the only indicator
of competitive advantage. Therefore it ignores the strategy where a business might
use a “dog” to gain a competitive advantage in other business units.
RECOMMENDATION
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Airtel perceived as the common man’s phone. Airtel needs to come out
of the mid-segment trap by catering to the high end subscribers who
bring in larger ARPU (Average Revenue per User).
It is highly important to retain customer because there are lot of
competition in telecom sector and other companies providing low tariff.
3G Expansion: The 3G services are currently being offered in not all the
cities. They should be extended to other cities/towns as well
4G Introduction: Target the upper segment customers. These customers
are looking forward for high speed data availability.
With increasing in number of telecom companies, existing subscribers
will be move to an operator offering best and cheap service, it is highly
recommended that Bharti Airtel pulls up its socks and improves its
service quality which is not good in certain areas ex, network coverage
and billing.
Bharti Airtel has the most extensive private network in the country and
needs to be on its position by improving its standards and living up to
its famous brand name
There is a huge demand for telecommunication services in rural areas.68
percent subscribers are from urban areas and only 32 percent from rural
areas. So the chance of growth is more in rural areas. Expansion of
services needed in rural areas.
CONCLUSION
Airtel have done a good job by improving their core competencies.
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Airtel is working on their research and development. This is the main reason he is
on the top position.
Airtel is the first Player to enter into 4G market, so Airtel have to take the
advantage.
Airtel have to Focus over the rural areas and expend the business in rural areas.
Any business they should have vision, mission, objective and organizational
structure. For cover the all of Criteria Company need to make or build up a
strategic decision by which they can reach in their main goal point. Company
should maintain all major process also the others factors.
With this view Bharti Airtel is continuously working in,There are several
competitors like Reliance,Airtel,Vodafone already in the market with the similar
Game Plan. This project gives the conclusion that with the changing economic and
political scenario telecom sector faces many ups and downs. In order to maintain
the 1stposition Bharti Airtel needs to follow some different strategy.
The project has given the clear cut vision as to how change strategy from other
competitors an how to use the strong point and convert the weak point of other
company as an opportunity
REFERENCES
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• www.trai.gov.in
• www.airtel.in
• www.wikipedia.com/airtel/
• www.google.com
• http://economictimes.indiatimes.com
• http://telecomtalk.info/trai-releases-telecom-subscription-data-airtel-
continues-to-lead-the-market-as-of-feb-2015/133904/
• www.airtel-broadband.com
• http://www.foodtech-portal.eu/index.php?title=Porter_five_forces_analysis
• http://www.dot.gov.in/investment-promotion/fdi-policy-telecom
• http://www.televisionpost.com/dth/airtel-digital-tv-q1-arpu-touches-new-
high-ebitda-up-15-9-qoq/ | TelevisionPost.com
• Quickmba.com
• www.investopedia.com/terms/a/arpu.asp
• http://pestleanalysis.com/pest-analysis/
• http://searchcio.techtarget.com
• http://www.medianama.com/2015/03/223-telecom-spectrum-auction-
results/
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