Newsletterdistr December2010 PDF

New software G8 v5.02, G7 v3.01, AIA360 v1.22 and AIA2000 v1.
44
Updated Service Organization Procedures
Service Training Schedule 2011
New Version TosohCatalogue v6.0
Integrated Service & Application Platform
Newsletter December 2010
This package contains the following:
 1 x Integrated Service & Application Platform (ISAP) in DVD format

 TosohBioscience ISAP Response Form
 Envelope to return filled in Response Form
TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
Confidentiel Page 1 16-12-2010
Contents list:
A. INTRODUCTION 3
B. DWP_ISAP_DVD_v20100818 4
C. D13_DISTRIBUTORSUPPORT_v20101103 5
1.Support line 5
2. E-mail Support 6
3.Escalation Support 8
D. D17_INSTALLATION_v20101102 9
E. D09_WARRENTY&EOW_v20101103 10
F. DWP_RETURNINSTRUMENTS_v20100818 12
G. DWP_ORDERINGPARTS_v20101102 13
H. DWP_TRAININGACADEMY_v20100818 14
I. D06_CRITICALTOOLS_20101512 15
J. DWP_MINIMUMSPAREPARTS_v20101102 19
K. DWP_INSTALLEDBASE_v20101201 20
1.Request and Reporting Dates: Planning 2010 20
2. Software Upgrades 20
3.Shipment Date, Install Date, Contract Type & Service Contract 21
4. Maintenances 21
5.Instrument Status & Origin 21
6.Mandatory Updates 21
7.Instructions on how to complete the Installed Base Document 22
L. SOFTUPDATEPROC_REV10 23
M. ISAP STRUCTURE AND NEW DOCUMENTS SEP 2010-DEC 2010 33
1.About the ISAP 33
2.How to use the ISAP and DVD 33
3.Overview new documents per Instrument since September 2010 35
N. TOSOHCATALOG AND NEW INTRODUCED PARTS 39
1.What is it 39
2.What is New 39
3.New Introduced Parts in the TosohCatalog since February 2010 39

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A. INTRODUCTION
We are pleased to announce the release of the new ISAP_DVD_Deptember2010: Integrated Service and
Application Platform in DVD format for our Partners.
The enclosed DVD contains all service and application related documents for the Tosoh analysers AIA-360,
AIA-600II, AIA-1800, AIA-2000, G7, and G8. It also contains the PIANO and TosohCatalogue software.
Complete the enclosed Response form to confirm good reception.
This New ISAP_DVD needs to be copied and handed over to ALL Service Engineers and
Application Specialists working with Tosoh instruments! Discard the previous version September
2010 and only use this version!
In this Newsletter you will find all REVIEWED instructions you need to follow when:
 Requesting Support by Support line, E-mail or Escalation Intervention on site.

 What to do when installing a New Tosoh Instrument.
 How to report Your Installed Base and how to upgrade the software.
 What are the Minimum Spare parts needed to perform service.
 How to order Spare Parts.
 What Tools you need to service the Tosoh instruments.
 How to request Training.
 What instructions to follow for a warranty claim?
 How to return an Instrument back to Tosoh HQ.
All above mentioned instructions and documents are also available in the
ISAP_DVD/SERVICEORGANIZATION.
In chapter M3 you will find a detailed overview of all new released documents since September
2010.
Important documents released in this version:
 New software G8 v5.02 (ISAP/HPLC_SERVICE/G8/SOFTWARE)

 New software G7 v3.01 (ISAP/HPLC_SERVICE/G7/SOFTWARE)
 New software AIA360 v1.22 (ISAP/AIA_SERVICE/AIA360/SOFTWARE)
 New software AIA2000 v1.44 (ISAP/AIA_SERVICE/AIA2000/SOFTWARE)
 Alignment of UC flag v5 (ISAP/AIA_SERVICE/AIA2000/GENERALSERVICE)
 AIA1800_TSEN_01:Bubble Check activation (ISAP/AIA_SERVICE/AIA1800/GENERALSERVICE)
 Updated SoftUpdateProc_Rev10 (see chapter L or ISAP/GENERALSERVICE)
 New TosohCatalogue (ISAP/TOSOHCATALOGUE or see chapter N)

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B. DWP_ISAP_DVD_v20100818
This document explains the instructions our Partners have to follow after receiving the ISAP.
1. Explanation
 Every Distributor Service Manager will receive 3 or 4 times a year a new ISAP_DVD (Integrated
Service and Application Platform) containing all updated service and application related documents
together with a Newsletter explaining all Critical Work Procedures and an overview of all new
released documents since the last ISAP edition.
 Only use the last ISAP_DVD and make sure to discard the previous version.
 Make sure that the new ISAP_DVD is copied and supplied to all Tosoh qualified Service Engineers
and Product Specialists.
 If important technical information is available in between 2 ISAP_DVD releases, the Service Manager
will receive the Technical Bulletins by E-mail. It is important to spread this information to all Tosoh
qualified Service Engineers.
 In order to follow up and to make sure that you actually received the ISAP_DVD, we ask you to
complete the TosohBioscienceISAPResponse Form and return it at the earliest convenience. This
Form is enclosed in the package together with DVD and Newsletter. This form is also available on the
ISAP_DVD in the folder NEWSLETTERS/ISAP_DVD_ResponseForm.
2. Procedure
 Step1: Upon receiving the ISAP_DVD complete the ISAP_DVD_ResponseForm

 Check if you can read the information on the DVD
 Fill in the names and E-mail addresses of new Service Engineers who want to receive the
new Technical Bulletins
 Fill in the names of Service Engineers how discontinued working for your company as they
will no longer receive information from us.
 Inform us about any changes in your organization.
 Send the document by Post or E-mail to distributor.support@tosoh.com
 Step2: Make Copies of the ISAP_DVD and spread to all qualified Service Engineers, Product
managers and Product Specialists.

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
C. D13_DISTRIBUTORSUPPORT_v20101103
This document explains the definitions and instructions to follow when one of our Partners
needs support in solving a technical or application problem: Support is available by Phone,
E-mail or by an Intervention from Tosoh.
1. SUPPORTLINE:
1.1. Definitions:
 The SupportLine is a FOC service to support our distributors.

 The SupportLine has been created to report ONLY urgent technical or application problems. Use E-
mail Support for all other requests (see chapter 2).
 Every Distributor Service Engineer or Application Specialist has to consult there local Tosoh trained
Service Engineer or Application Specialist for support in first line before contacting the SupportLine.
 All calls to the SupportLine will be registered in our Distributor Support Database by the SupportLine
Registration Desk and will create an „Open Ticket‟.
 After the creation of the „Ticket‟ the call is diverted to the responsible Tosoh Service Engineer who will
help you in handling your requests.
 The „Open Ticket‟ that was created in our Distributor Support Database during the SupportLine call
can only be closed when the reported problem is solved. Therefore we need after your intervention a
feedback by e-mail with a clear description of the solution or the actions that were undertaken to
solve the problem.
1.2. How to proceed:
Step1: Prepare the following information before calling the SupportLine:
 The name of the distributor and person calling.

 The contact telephone number.
 The type of Instrument involved.
 The serial number of the Instrument and the software version.
 A clear description of the reported problem and error codes.
Step2: Call the SupportLine:

+32 (0) 13 618454
Step3: Sent an E-mail with attached document *D14_SRS to distributor.support@tosoh.com to provide
us the information on how you solved the problem.
*This document is available in the ISAP/SERVICEORGANISATION/SUPPORT

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
1.3. SupportLine availability:
 The SupportLine is available from Monday till Friday from 9h until 17h (European time)
 After working hours you can speak in a message, this will generate a WAV file that will be send in the
form of an E-mail to the responsible Tosoh Service and Application specialist.
 The SupportLine is NOT available during the weekends on Saturday and Sunday and will not be
available on the legal holidays in 2011:
NEW YEAR’S DAY SATURDAY JANUARY, 1
EASTER MONDAY MONDAY APRIL,25
LABOUR DAY SUNDAY MAY, 1
ASCENSION DAY THURSDAY JUNE, 2
WHIT MONDAY MONDAY JUNE,13
NATIONAL HOLIDAY THURSDAY JULY, 21
ASSUMPTION DAY MONDAY AUGUST, 15
ALL SAINTS DAY TUESDAY NOVEMBER, 1
ARMISTICE FRIDAY NOVEMBER, 11
CHRISTMAS DAY SUNDAY DECEMBER, 25
2. E-MAIL SUPPORT:
2.1. Definitions:
 The E-mail Support is a FOC service to support our distributors.

 Contact your local Tosoh Trained Service Engineers for support first before contacting us.
 All Instrument and Application related problems can be reported by E-mail and needs to be done in a
specific way by using the *D14_SRS or „SupportRequestSheet‟ form.
 Upon receiving the SRS the Tosoh Distributor department will create an „Open Ticket‟ in our
Distributor Support Database and will provide you with possible solutions for your reported problem
by e-mail within 24 working hours from Monday till Friday.
 The „Open Ticket‟ that was created in our Distributor Support Database can only be closed when the
reported problem is solved. Therefore we need after your intervention a feedback by sending us the
D14 document with section 5 completed with a clear description of the solution or the actions that
were undertaken to solve the problem.
 Open tickets will be closed after 1 month when no feedback was provided!
*This document is available in the ISAP/SERVICEORGANIZATION/SUPPORT

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
In the ISAP/SERVICEORGANIZATION/SUPPORT select D14_SRS and follow the steps:
Step 1: Information from distributor and instrument:

o Fill in your name, Distributor name, date
o Instrument related details: type, installation date , serial number, software version
Step 2: Select the type of Problem and complete corresponding section 2A, 2B, 2C or 2D
o Select the kind of problem you want to report, only 1 selection possible
o Now complete the corresponding section!
Step 3: Now sent the document to distributor.support@tosoh.com in the following format:
DistributorName_SerialNumber_YYYYMMDD
Step 4: Analysing the problem by Tosoh

o Tosoh Distributor Department will now analyse your reported problem and will provide you with
possible solutions by E-mails.
o Further communication regarding this problem can be done just by E-mail or Phone.
o We will handle all E-mails within 24 working hours.
Step 5: Reporting the solution by the Distributor in section 5 of the D14 document
o Fill in the date when the problem was solved.
o Fill in the actions that you have undertaken to solve the reported problem.
o Fill in the cause of the problem and select if the cause was Instrument or Application related (only
select one possible cause).
o Fill in further explanations about the cause and main cause of the problem.
Step 6: Now Re-send the document to distributor.support@tosoh.com in the following format:
DistributorName_SerialNumber_YYYYMMDD_S (S to indicate solution)

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
3. ESCALLATION SUPPORT:
3.1. Definitions:
 As a result of the service efforts performed by the Distributor‟s service organization, the request for
assistance can be used in the following cases :
 As a result of an intervention caused by an instrument malfunction and where a proper
troubleshooting is not possible, assistance can be requested by phone, e-Mail or remote
access as explained in chapter 1 and 2.
 Upon the efforts of the service engineer on site, the request for support may be raised -
without the special demand of spare parts or special delivery of parts- to restore the
instrument.
 In consequence to the escalation procedure, at the demand of the distributor an intervention can be
requested from Tosoh or Tosoh qualified staff members when the problem is not solved despite the
remote assistance via telephone, e-mail and/or remote access.
 The distributor commits to cover the costs linked to the request for support. He therefore accepts to
support the costs related to the arrival of a technical- and/or application support specialist. In order to
create a cost estimate, it is important that the demand for support does also contain a clear
description of the problem and an overview of the history of the service call by completing the
D14_SRS document. Based on the correctness of the supplied information, Tosoh will provide an
estimated cost definition sheet which is not restricted or binding for both parties. If due to incomplete
information, the cost would be higher than the estimate, a mutual acceptance of this access will be
worked out by Tosoh.
 During the intervention the involved Distributor SE or AS has to be present.
3.2. Document D15_ECDS ‘Estimated Cost Definition Sheet’:
Costs will be estimated based on the following requirements:

o Visa required?
o Travel Fee or transportation: Plane, Train, Car or public transport?
o Hotel Fee or aaccommodation.
o The spare parts required based on the diagnosis of the fault description
o Daily Fee or duration of intervention.
3.3. Validation:
A validation of the escalation process is required, once the estimated costs are accepted and confirmed
by date and signature of the distributor. Also when the estimated costs are not accepted, a confirmation
will be required with a clear disagreement to the offered cost calculation. The intervention in this case
will not be executed by Tosoh and the incident will be terminated within the Tosoh call registration .
Step1: Sent a complete filled in D14_SRS (see chapter 2.2) to distributor.support@tosoh.com and
explain why a TSEN intervention is needed. Provide all history of the instrument: Interventions, errors,
Step2: The Tosoh Distributor Department will provide extra information by E-mail or Hotline in order to
verify if all possible solutions have been tried out by the Distributor and if an Intervention is justified.
Step3: If an intervention by TSEN is justified. TSEN will send the D15_ECDS after negotiation with an
indication of the estimated cost based on the information provided.
Step4: Sign and resend the D15_ECDS to distributor.support@tosoh.com.
Step5: Only after receiving a signed off D15_ ECDS, TSEN will contact the Distributor to take further
steps in organizing the intervention.

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
D. D17_INSTALLATION_v20101102
This document explains the definitions and instructions to follow when a Distributor installs a
new Tosoh Instrument.
1. Definitions and conditions:
 Every New first Installation of a Tosoh Instrument needs to be reported by the Distributor with the
Service Report provided ( ISAP/SERVICEORGANIZATION/GENERALDOC/D12_ServiceReport)
 After receiving the Service Report D12 the Installation and date will be registered by Tosoh on your
personalized Installed base document D08. This D08 document will be forwarded to each distributor
on a quarterly base.
 The installation report date will be used to calculate the warranty period and „end of warranty visit‟.
2. Procedure:
Step 1: Complete the document D12

 Select instrument type and serial number.
 Fill in all other details.
 Select Activity Installation
Step 2: Print out the document and let the customer sign.
Step 3: Send the Report to distributor.support@tosoh.com

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
E. D09_WARRANTY&EOW_v20101102
This document explains the definitions and instructions to follow when a Distributor wants to
claim a warranty and how to obtain the end of warranty maintenance kit.
1. Warranty Period Definition

st
The End of Warranty Date should be validated by TOSOH after reception of a copy of the 1 installation
report (see ISAP/SERVICEORGANIZATION/GENERALDOC/D12) signed by the end-user, according to
following rules:
 If the 1 installation occurs within a delay of 6 months after shipment date, the end of warranty date
st
will be fixed to 1 year (new instruments) or 6 months (refurbished instruments) after installation date.
 If the 1 installation occurs later than 6 months after shipment date, the warranty date will be fixed 1
st
year + 6 months (new instruments) or 1 year (refurbished instruments) after shipment date.
 This report (D12) should be sent to TOSOH within a delay of 2 months following this installation.
 The installation report should clearly show:

o The character of the visit (Installation).
o The serial number of the instrument.
o The installation date.
 If no installation report is received by TOSOH, the end of warranty date will be fixed 1 year new
instruments) or 6 months (refurbished instruments) after shipment date.
2. Warranty of parts
 If during the defined warranty period one or more parts of the instruments are malfunctioning, these
parts have to be ordered at Tosoh in the regular way using Document D11 (see
ISAP/SERVICEORGANIZATION/GENERALDOC/D11)
 Reporting of the malfunctioning should be done using customer signed Document D12 (or equivalent)
within a period of 2 months after detection of the malfunctioning.
 Based on the correct reporting, Tosoh will issue a credit note for the same amount as parts under
warranty have been ordered.
 Tosoh preserves the right to request the return of the defective part(s) or to directly contact the end-
user for further information.
3. End-of-Warranty Visit Definition
 The End of Warranty Visit is the maintenance visit made at the end of the manufacturer warranty
period (as defined under 1.).
 The End of Warranty visit compensation will concern the cost of the maintenance kit used during this
visit.

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4. End-of-Warranty Compensation Conditions
The End of Warranty visit compensation will concern only new instruments bought directly to TOSOH
(Warranty is not valid for instrument acquired over third parties. Warranty is not transferrable to third
parties or sub-distributors).
The End of Warranty Visit should be made before the end of warranty date, if this date is overdue, the
compensation will not be applied.
The End of Warranty visit compensations request will be made on a quarterly basis, by sending to
TOSOH a copy of the End of warranty visits service reports signed by the end-user.
 This request should be sent to TOSOH before the 10 of following month (e.g. 10 of April, July,
th th
October, and January).
 The end of warranty visit should be reported using customer signed Document D12 and should clearly
show:
o The character of the visit (Maintenance or End of Warranty).
o The serial number of the instrument.
o The maintenance date.
o The maintenance kit part number.
The end of warranty compensation will concern only the maintenance kit cost, i.e. the Maintenance kit
ordered by Distributor and used during the maintenance as a single part (single part number).
Parts replaced during end of warranty visit, other than contained in the maintenance kit, will not be
included in the compensation. The compensation of these parts may be reclaimed following the regular
warranty procedure (see 2.).
Any compensation on maintenance kits will be made on a quarterly basis, through a credit note, after
validation by TOSOH.

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F. DWP_RETURNINSTRUMENTS_v20100818
This document explains the instruction that need to be followed strictly when returning a Tosoh
instrument to Tosoh Headquarters.
1. Explanation:
 All Tosoh instruments returned from a distributor to Tosoh HQ need to be decontaminated and
labelled with the decontamination label.
 These are mandatory requirements from our transport companies and our supply chain:
(1) Distributor will be held responsible for all claims caused by the fact the instrument
was not decontaminated.
(2) When a non decontaminated, non labelled instrument will be received, a fee of 800
Euro for in-house decontamination will be charged to the responsible distributor.
2. How to proceed:
Step 1: Request and inform distributor.support@tosoh.com the reason why you want to return an
instrument
Step 2: Follow the decontamination procedures that are available on the ISAP_DVD:
AIA_SERVICE/AIA_GeneralService/AIA_Decontamination_Waste
GENERALSERVICE/Decontamination_v20100601
GENERALSERVICE/DecontaminationLabel
Make sure the Decontamination Label is located on the instrument as described in the procedure, printed
with name and signature of person who performed decontamination.
Step 3: Follow the instrument specific de-installation procedures available on the ISAP_DVD
Step 4: Include a Service Report to the instrument explaining reason of return and visual damages, send
the service report to distributor.support@tosoh.com
Step 5: Use the ORIGINAL boxes to pack your instrument and check if all accessories are available; in
case the boxes are not available please contact distributor.support@tosoh.com

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
G. DWP_ORDERINGPARTS_v20101102
1. Explanations:
 Information about Spare Parts, Tools, Accessories, Consumables and Reagents can be found in the
TosohCatalogue (ISAP/TOSOHCATALOG) or in service manuals available on the ISAP.
 Information about technical specifications and alternative solutions can be inquired to

distributor.support@tosoh.com
 All inquiries about pricing, availability, orders for Spare Parts, Reagents and Instruments
should be send to:
customerservice.diag.eu@tosoh.com
 Use the form ISAP/SERVICEORGANIZATION/ORDERINGPARTS/D11_SparePartOrder to order

your spare parts and sent to
customerservice.diag.eu@tosoh.com
2. How to proceed:
Step 1: Complete document D11_SparePartOrder
Step 2: Send document D11_SparePartOrder to customerservice.diag.eu@tosoh.com

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
H. DWP_TRAININGACADEMY_v20100818
This document explains how to apply for Training.
1. Definitions and conditions
 Refer to ISAP/SERVICEORGANIZATION/TRAININGACADEMY to find all documentation for Field

Engineering Service Trainings.
 Every Distributor need to be able to install, troubleshoot, repair and maintain Tosoh Bioscience
Instruments.
 Only qualified Service Engineers who participated training can service Tosoh Instruments.
 All qualified Service Engineers who received a Service Training from Tosoh will be logged in our
database and will receive a Certificate.
 Service Trainings are organized at Tosoh HQ or can be organized at the distributor site on special
request.
 All training participants to the training sessions should correspond to the following profile: Educational
level of bachelor in science with special attention for Electronics and Mechanics, basic tooling skills
like soldering, field experience and self management.
2. Requesting a Service Training at Tosoh HQ
Step 1: Select the training ISAP/SERVICEORGANIZATION/TRAININGACADEMY/

 Use the „PlanningTrainingAcademy‟ for exact dates.
Step 2: Complete the registration form Service Training Academy 2010 Registration form.
Step 3: Send the registration form to: freddy.lecock@tosoh.com

 You will be contacted by the Training Academy Department for further instructions.
Remarks:
 Contact travel.eu@tosoh.com for all further requirements and questions regarding hotel booking, taxi
pickups and flights
 Contact travel.eu@tosoh.com immediately in case you can not attend the training for any
reason
3. Requesting a Service Training on site
Step 1: Send your request to freddy.lecock@tosoh.com

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
I. D06_CRITICALTOOLS_v20101103
This document provides lists of general and specific tools that every distributor Tosoh Qualified
Service Engineer needs to have in their personal stock.
1. EXPLANATION:
 Every Distributor needs to provide all Service Engineers with the General Tools to be able to perform
technical interventions and maintenances. Non-compliance can lead to disqualification of the work
performed.
 For every Tool listed in the tables below an indicator explains whether the tool is: Mandatory, Strongly
advised or optional. All Tools can be ordered at Tosoh or similar items can be bought locally.
 General Tools are Tools that are required to work on all Tosoh equipment and are split up in:
IT, Check&Repair, Working, Measure, Lubricants, Cleaner, Decontaminate, Mics.
 Specific Tools are Tools necessary to perform specific adjustments or repairs and are listed per
instrument.
 For more detailed information all Tools can be looked up in the TosohCatalogue on the ISAP_DVD.
 Specific Instrument Toolkits will be provided as a „gift‟ with the active participation to the service training.
2. GENERAL TOOLS:
Order Description Kind Tool comment Indicator

NA Portable PC/ Notebook IT Minimum windows 2000, Office2003, DVD reader Mandatory
940086 SM card Reader USB IT For loading software on SM cards AIA360,600II, G8 Mandatory
ISAP_DVD IT DVD with all service and application information Mandatory
NA Flash Lamp or Torch Check&Repair Indispensable for fine adjustments Mandatory
940081 Tool Syringe Fitting M5 F&M Check&Repair To unblock needle, check valves. Mandatory
940016 Tool Mini Cutter Wire Working Mandatory
NA Tool Soldering Iron Working Mandatory
940024 Tool Soldering wire Working Mandatory
940023 Tool Desoldering Ribbon Working Strongly Adv
940009 Tool Allen Keys L-Shape Metris Working Mandatory
940018 Tool Nut driver set Metric Working The 10mm is useful for removing diaphragm G7,G8 Mandatory
940068 Tool Antistatic Carpet Working Used when changing PCB‟s Strongly Adv
940014 Tool Pincet Working Mandatory
940011 Tool Precision Screwdrivers Working Mandatory
940066 Tool Screwdriver Long 35cm nr2 Working Very useful and specially for adjust wash AIA600II Mandatory
940005 Tool Screwdriver small 4cm nr 2 Working Mandatory
940020 Tool Set of screwdriver bits Working Mandatory
940015 Tool Pliers with fine long Working Mandatory
940062 Toolkit Vacuum Meter Measure Used to check vacuum pumps, valve-tubing leaks Mandatory
940079 Tool Multimeter Fluke 179 DVM Measure With Temperature Sensor or similar Mandatory
940070 Tool Lubricant Tri Flow Aerosol Lubricant Teflon oil in spray for bearings, feed screws, shafts Optional
940069 Tool Lubricant Tri Flow Liquid Lubricant Teflon oil for bearings, feed screws, shafts Mandatory
940071 Tool Grease Super lube Plus Lubricant Use only this Teflon grease Mandatory
940049 Tool Oil CRC 5-56 Cleaner To clean and remove excess grease or WD40 Strongly Adv
940076 Tool Degreaser surface cleaner Cleaner Very useful to remove grease and dirt Strongly Adv
940073 Tool Degreaser Wipes General Cleaner Very useful to remove grease and dirt Optional
940083 Tool Cleaning Decont. lingettes Cleaner To clean and decontaminate small areas Strongly Adv
940075 Tool Spray Contact Cleaner Cleaner To clean and protect electrical contacts Strongly Adv
940074 Tool Wipes To Clean Cleaner Wet Wipes to clean large surfaces, or similar Mandatory
940084 Tool Decontaminate Concentr. Decont. Can be diluted 1/40 to decon. Large surfaces Optional
940085 Tool Decontaminate Vapo (50ml) Decont. For decontamination small surfaces Optional
940025 Tool Tie Wraps 3 mm Mics Mandatory

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
Other special Tools if needed:
 007494 TOOL SOLDERING FOR FLANGING TEFLON TUBING FOR HPLC

Occasionally needed when specific non introduced Teflon tubing with connectors is
broken and need to be replaced. The flanging at the connector sides can be done with
this tool. Remark: works on 120V
 021104 TOOL FOR PICKUP BEADS FOR AIA
A magnetic stylus to pick up dropped beads in the AIA instruments.
 940047 TOOL GLASFIBER BRUSH PENCIL
Ideal to clean oxidation or to remove dirt on PCB‟s
 940048 TOOL GLASFIBER REPLACEMENT FOR ALL
3. SPECIFIC CRITICAL TOOLS PER INSTRUMENT
AIA-1800
Order Description Kind Comment Indicator

975060 Service Manual Manual Training Required or ISAP_DVD Optional
020189 Incubator alignment Adjust Optional
020190 Tip sensor alignment tool Adjust Together with 020194 Mandatory
020191 Cup Tool Adjust Optional
020192 Mirror Tool Adjust Optional
020194 Tip sensor adjustment tool Adjust Together with 020190 Mandatory
020195 BF 1,2,3 position adjust Adjust X and Y adjust. in wash station or use STD Optional
020197 Seal Breaker Adjust Tool Adjust Together with STD target cup Strongly Ad
019758 Cup Pick mech jig Adjust Together with 019759 Mandatory
019759 Incubator cup pick jig Adjust Together with 019758 Mandatory
021150 Wash probe height adj Adjust See T029, for Z Mandatory
Target Cup Adjust Can be STD or STC cup, print Bullseye.doc Mandatory
940051 Tool decont. tablets Decon Used for all AIA Mandatory
AIA-21

019051 Non flex cup pick mech jig Adjust Required to adjust sorter Mandatory
018724 Sorter cup tray Adjust Required to adjust sorter Mandatory
019368 65% Glycerol Adjust To check clog detection Optional
Target Cup Adjust Can be STD or STC cup, print Bulleye.doc Mandatory
020197 Seal Breaker Adjust Tool Adjust Together with STD target cup Strongly Ad
AIA-600II

019758 Cup Pick mech jig Adjust To adjust X-axis cup transfer Mandatory
019759 Incubator cup pick jig Adjust Together with 019758 to adjust X axis Mandatory
019760 Cup transfer adjustment Adjust To adjust Z-axis cup transfer, sample Mandatory
nozzle
020197 Seal Breaker adjustment Adjust Together with STD target cup Strongly Adv
019761 Chain alignment tool Adjust To synchronise sprockets sample chain Optional
940066 Long Shaft Screwdriver Working Needed to adjust wash probe X & Y Mandatory
Target cups Adjust Can be STD or STC cup, print Mandatory
Bulleye.doc

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AIA-360

Target cups Adjust Can be STD or STC cup, print Bulleye.doc Mandatory
020197 Seal Breaker adjustment Adjust Together with STD target cup Strongly Adv
AIA-2000

020192 Mirror Tool Adjust Optional
022342 BCR Adjustment cable Adjust Optional
022319 Height of Ratchet Adjust Adjust Mandatory
022317 Nozzle Positioning Adjust Adjust Mandatory
022318 Breaker Adjust Tool Adjust Mandatory
022320 Sorter Cup Adjust Tool Adjust Mandatory
022321 Sorter Tip Adjust Tool Adjust Mandatory
019758 Cup Pick mech jig Adjust Together with 019759 Mandatory
019759 Incubator cup pick jig Adjust Together with 019758 Mandatory
022322 Tip Sensor Adjust Tool Adjust Mandatory
022323 Dispenser Vertical Adjust Adjust Mandatory
022324 Dispenser Span Adjust Adjust Mandatory
022325 Carousel Position Adjust Adjust Mandatory
022333 Joy Pad Adjust Tool Adjust Mandatory
020249 Cup Sensor Tool Adjust Mandatory
023071 Cup Tray Adjustment Tool Adjust Mandatory
Target Cup Adjust Can be STD or STC cup, print Bullseye.doc Mandatory
G5

940078 Tool Flat wrench ¼” 5/16” Working Also in Tool kit, for nuts at Inj valve Mandatory
940077 Allen Key 9/64” Working Also in Tool kit, for Inj Valve Mandatory
940045 Tool Rotary Tubing Cutter Working To cut steel Tubing or use kit 022135 Optional
940046 Tool Cutting Wheel Working To cut steel Tubing Optional

replacement
006163 Tool peek union X 5 Working To check offset pressure Mandatory
017047 Silicon grease for high Lubricant Apply when degasser was opened Optional
pressure
940080 Tool Syringe peek Check&rep To unblock peek tubing. Mandatory
G7

940078 Tool Flat wrench ¼” 5/16” Working Also in Tool kit, for nuts at inj valve Mandatory
940077 Allen Key 9/64” Working Also in Tool kit, for Inj valve Mandatory
016026 Tool Cutter Peek tubing Working To cut peek tubing Mandatory
006163 Tool peek union X 5 Working To check offset pressure Mandatory
940080 Tool Syringe peek Check&rep To unblock tubing, Inj valve. Also in Mandatory
Tool Kit from G7

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G8

940078 Tool Flat wrench ¼” 5/16” Working Also in Tool kit, for nuts at inj valve Mandatory
940077 Allen Key 9/64” Working Also in Tool kit, for inj valve Mandatory
016026 Tool Cutter Peek tubing Working To cut peek tubing Mandatory
006163 Tool peek union X5 Working To check offset pressure Mandatory
940080 Tool Syringe peek Check&rep To unblock tubing, Inj valve. Not in Mandatory
Tool Kit!

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J. DWP_MINIMUMSPAREPARTS_v20101102
This document explains and defines the Minimum Spare Parts every Distributor needs to
have in stock to ensure fast repairs and quality interventions. It also provides the different
spare part lists.
1. Definitions and explanations
 Every Distributor has the commitment to have a minimum of Spare Parts in his Country for the following
reasons:
o Saving time and costs in the process of ordering and transportation of spare parts
o Faster troubleshooting and repair at first intervention
o Avoiding problem escalation and customer satisfaction
 Tosoh has defined the Minimum Country Stock based on experience and turnover of used parts.
 Detailed lists with pictures and alternative parts can be viewed and printed out from the
TosohCatalogue access program available on the ISAP.
 Every Distributor need to check on a regular base the availability of the Spare Parts he has in stock.
The Minimum Country Stock will be subject for future external audits.
 The Minimum Country Stock is used to perform fast interventions within the Distributor territory; the
parts are not to be used to carry out scheduled maintenances. Maintenances are carried out with parts
or kits specifically ordered to perform the planned maintenance.
 The Minimum Country Stock is split up in two stocks: Service Engineer stock and Warehouse Stock.
o Service Engineer Stock: Every Distributor SE servicing Tosoh Instruments and/or

responsible for a territory is due to carry the spare parts listed in column „Stock per SE‟
o Warehouse stock: Spare parts that need to be in the warehouse are listed in column
„Stock Warehouse‟. These are statistically low rated defective parts.
2. Minimum Spare Parts Lists
 The Minimum Spare Parts lists are available in document D07

(ISAP/SERVICEORGANIZATION/D07_MinimumSpareParts) in the following worksheets:
G7, G8, AIA-2000, AIA-1800, AIA-600II, AIA-360, AIA-21
 In the worksheet „CrossTablePartsInstruments‟ a list is available of Spare Parts that are used in
different Tosoh Instruments.
 The Spare Parts are alphabetically listed per Group and then per FunctionDescription.
 All Minimum Spare Part Lists can also be viewed and printed out by using the „TosohCatalogue‟
available on the ISAP

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K. DWP_INSTALLEDBASE_v20101102
This document explains the work procedures for distributors on how to report there installed
base, instrument status & Origin, software upgrades, installations, maintenances and updates.
1. Request and Reporting Dates: Planning for 2010
 Every Distributor Service Manager will receive on a quarterly base an E-mail with his personal Tosoh
Installed Base in Excel format:
Request by E-mail to SM distributor Return by E-mail from SM distributor

15 March 2010 15 April 2010
8 July 2010 31 July 2010
1December 2010 31 December 2010
 In this report or document D08 the distributor need to report all changes within his Tosoh Installed Base:
Installation date, Software Upgrade, Updates, Instrument Status & Origin and Scheduled Maintenances.
Refer to chapter 7 to find the detailed instructions on how to complete the report.
 The format of the list is protected and can not be changed only extra rows can be added to add new
instruments you received from Tosoh or bought from third parties.
 The Excel sheet needs to be returned before the specified day as listed above.
2. Software Upgrades:
Why to keep your software up to date:
 To fix existing bugs.

 To make sure that all system parameters are up to date.
 To improve mechanical and electronically performance.
 To reproduce better and more accurate results
 To have access to new applications
 To be conform to all users and to be able to provide accurate
troubleshooting.
SOFTWARE STATUS 1 December 2010:

Instr. Goal end 2009 Release Goal end Latest Soft Release TB
2010
AIA-360 1.20 07/12/2007 1.20 1.22 01/09/2010 T077
AIA-600II 3.25 25/06/2007 3.25 3.25 25/06/2007 T092
AIA-21 2.31 2/06/2007 2.31 2.31 2/06/2007 T159
AIA-1800 4.35 1/12/2008 4.38 4.38 04/01/2010 T120
AIA-2000 1.40 04/06/2009 1.42 1.44 12/10/2010 T026
G7 1.16 17/10/2008 3.00 3.01 8/10/2010 T092
G8 3.02 12/12/2008 5.00 5.02 13/10/2010 T082
PIANO EVO4-v1.0 01/12/2007 EVO4.38 EVO4.38 12/02/2010 T004

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 The above table is the latest overview of all released software‟s: The ‘Goal end 2010’ is the software
version that was defined in January 2010 and is the minimum version that has to be installed before end
2010.
 For each request a dedicated column is foreseen were the distributor need to report the current installed
software. This column is coloured in Red. When the software version goal is entered the colour will change
to green.
 Use the instructions SoftwareUpgradeProc_Rev10 in ISAP/GENERALSERVICE to find the procedures on
how to upgrade the Tosoh Instruments. The Technical Bulletins listed in the table above are available on
the ISAP and are explaining the needs and contents of the upgrades.
 The ‘Latest Soft’ is the software version that was released during the current year, when visiting a
customer during a technical intervention or maintenance it‟s obvious to upgrade the instrument to that latest
version.
 Software updates are mandatory and is part of the yearly or half-yearly maintenances. Always check the
installed software during any technical intervention and upgrade to the latest version!
 Instruments still not upgraded to the ‘Goal End 20xx’ version as indicated in the table above need to
be upgrades to the latest version urgently and these upgrades should be performed with first
priority.
 All latest software versions can be downloaded from the ISAP.
o Tosoh does not guarantee that Instruments are delivered with the latest software; it‟s up to the Service
Engineer to upgrade the instrument during the installation with the latest available software available on the
ISAP.
3. Shipment Date, Installation Date, Contract Type & Service Contract:

 The Shipment date is the date when Tosoh has sent out new instruments and needs to be completed
whenever an instrument is added to the list. Instruments bought from third parties also need to be added to
the list together with the shipment date.
 The Installation date is important for the end of warranty visit and the warranty period calculation and will
be completed by Tosoh upon the receivable of a customer signed D12_ServiceReport. This report is
available on ISAP/SERVICEORGANIZATION/GENERALDOC/D12_ServiceReport.
 One column is foreseen with a drop down list to select the Contract Type.
 One column is foreseen to indicate if the customer has a service contract for this instrument: Service
Contract[Y/N]
4. Maintenance:
 Two columns are foreseen were the dates of ‘last maintenance’ and next „planned maintenance’ needs
to be reported. All maintenance procedures are available on the ISAP.
5. Instrument Status & Origin:
 As Tosoh is estimating the forecast of future reagent deliveries we need to know exactly which instruments
are active. An instrument is active when it‟s consuming reagents. Active [y/n] can be selected in the list.
 Three columns are foreseen were the distributor needs to report if the instrument is installed, still in the
Warehouse or Scrap. An instrument is „Scrap‟ when it no longer exists, sold to 3 party or when it is
confirmed that it will never be used again (demolished).
 The distributor is committed to report all Tosoh instruments he bought from 3 parties and from TSEN in his
territory and needs to add them to the list.
 Two columns are foreseen to report ‘Bought from 3 Party’ or ‘Sold to 3 Party’
6. Mandatory Updates:
 Tosoh will inform the distributor when mandatory updates needs to be performed. A Technical Bulletin will
be send out with the details and actions to perform
 Two columns are foreseen to report the „Update Date’ and „TB number’

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7. Instructions on how to complete the Tosoh Installed Base document:
Perform the following after receiving the Tosoh Installed Base:
 Step 1: Verification Instrument Configurations and status:

o Add missing Instruments to the list that were recently received from TSEN or bought from third
parties. Colour the cells of new added instrument serial number in yellow. Do not delete
any instruments or rows from the list!
o In most cases TSEN will already add all new instruments to the list and will mark them in
yellow. Check the serial numbers to avoid adding the same instrument 2 times!
o Verify all other cells marked in yellow! It can indicate that the cell you entered last time is
not correct or incomplete.
o Report the „Contract Type’ and „Service Contract[Y/N]’ if any.
o Piano installations are considered as instruments and also need to be included in the
corresponding columns: Piano version (EVO3 or EVO4), serial number from licence key (3 digits),
installation date and software version
o Report the status of each instrument: Indicate with 'X' to select and color the cell in yellow
when you changed the status!
‘Installed': The instrument is physically installed at the customer site
'Scrap': The instrument does not exist any longer and can never be installed again: demolished,
sold. Add comments why this instrument is „Scrap‟. Scraps Instrument will be removed by TSEN.
'Warehouse': New instruments in warehouse, instruments in office for maintenance or
refurbishments, Instruments in office waiting for installation.
o Report the ‘Activity[y/n]‟: An instrument is active when it‟s consuming reagents.
It is indeed possible that an instrument is installed but not active.
o Report the 'Origin' of the instrument:
‘Bought from 3 Party’: If the instrument was bought or delivered by a third party
‘Sold to 3 Party’: Please indicate comments in comment field: Date, reason...
o Report the location of the Tosoh Instrument
 Step 2: Reporting the actual software version:

o Complete the column marked in RED with the software version that is actually installed also if this
version is the same version that was reported in the last software upgrade request!
o Report the software version in format: x.xx
o When the „goal 2010‟ or latest software is entered, the cells will turn GREEN.
 Step 3: Reporting the updates:

o Report the mandatory updates performed: ’Update Date’ and technical bulletin ‘TB’ number
(format Txxx)
 Step 4: Reporting the Maintenance Schedule:

o Fill in the column ‘Last Performed’ with the date when the last maintenance was performed for
this instrument.
o Fill in the column ‘Planned Maintenance’ with the date when the next maintenance is planned.
 Step 5: Reporting the information to Tosoh

o After complete verification resent the excel sheet back to distributor.support@tosoh.com before
the date as indicated in the table 1 above.
Remarks:
 The format of the list is protected and can not be changed only extra rows can be
added to add new instruments.
 Return the excel list by E-mail before the specified day (see table above)
 The goal is that ALL instruments need to be upgraded to the software version as listed in
table 2 above ‘Goal end 2010’
 Distributors not complying with the above instructions will be contacted personally

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L. SoftUpgradeProc_Rev10
Software and system parameter update procedures per instrument:
Detailed procedures and explanations about software upgrades are also available in the service manuals,
training manuals or technical bulletins.
Remarks:
 Upgrading an instrument to a new version does not automatically install the new test file
parameters or sometimes system parameters!
 New test file parameters or sometimes system parameters need to be set manually
according to the released TB.
 Some new system parameters can only be set after a CLR function (for G7 and G8) or
Program reset as indicated in the TB. In this case a complete data backup or parameter
print out needs to be performed in order not to loose the instrument settings and/or
calibrations.
 Always double check the test file specifications in the instrument with the latest test file
overview in the ISAP before starting to calibrate this test:
AIA_Application/‟SelectInstrument‟/TestFiles
 If an instrument needs to be reinstalled, refurbished or facing software problems it is
recommended to perform a program erase and reinstall the complete new version with all
new system parameters and latest test files! Readjustment and recalibrating will be
required!
 Please check all technical bulletins for system parameter updates or modifications if you
are not sure if previous installed software was performed correctly! An overview is given
here below per instrument when upgrading the software from a specific version.
 To be sure if all former system parameters are set from previous versions by the SE you
need to check all system parameter updates since the introduction of the instrument
 The „TosohCatalogue‟ will enable you to search for all technical bulletins related to different
subjects: Test file Updates, Software updates, System parameter updates,…
 If software problems are suspected or if instruments causing unexplained problems
complete software reset might be very useful. Installing the latest software after a complete
reset will set all parameters at the default value and will add all latest system parameters.
In this case all calibrations will be lost.
A. AIA-360 short software upgrade procedure:
 The software upgrade is done by a Smart Media Card Max 32Mbyte. A special card
reader is needed to download the software from the ISAP to your PC: 940086
 Download the new software from the ISAP to the SM that was delivered with the
instrument or by a SM card that you ordered: 021139. Do not format the SM card on
your PC nor on the instrument, just copy all software files from the folder
AIA360/SOFTWARE/ version… from the ISAP to the SM card.
 Insert the SM card in the instrument slot at the right side with gold contacts facing to
the front.
 Start the instrument in the normal mode and perform a DATA BACKUP first: MAINTE
MENU/ DATA BACKUP all data will be saved on the SM as AIA360.dat.
 Now start the instrument with PAPER FEED to enter the software upgrade mode.
 A screen appears with 4 programs that can be downloaded: 1. Main, 2. Slave, 3. Touch
Panel, 4. Installation. The main program always needs to be uploaded.
 The other installed programs have a version number and are mentioned on the screen.
Check the actual version of these programs with the new versions mentioned in the TB
of the latest software release! Upload if necessary.
 After the software upgrade re-start the instrument in the normal mode.

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AIA360 new system parameters or modifications to check after installing latest software 1.22:
Remarks:
 After setting new parameters, exit the screen to save new parameters,
then turn off and turn on the instrument again!
 The addition of test file parameter information mentioned in the TB‟s
should be done manually and are not updated automatically when
upgrading the software.
 Please note if one uses Test file initialize in Exam menu, all new test
specifications can be added when installing the new software but the
calibration information will be erased!
From soft 1.11: T042: parameter 57 was introduced: „Calib Void Period‟. (Please set on 60)
B. AIA-600II short software upgrade procedure:
 The software upgrade is done with a max 16Mbyte SM card. A card reader for your PC
can be ordered: 940086
 This instrument is not delivered with the SM card! If you don‟t have one you will need to
order one and use it to upgrade all your installed base of AIA-600II: 019400
 If the card contains old software, then just overwrite it with the new software from the
DVD, do not format the card!
 If the card is not delivered by Tosoh then it might be necessary to format the card first if
it‟s a complete new one:
 Start the instrument in Boot mode level 2: Start while pressing Assay Monitor &
Special menu.
 Perform SM format.
 Switch off instrument and card is now formatted and ready to load the software
from the DVD.
 Start the instrument in the test mode and make a printout of the machine conditions to
be on the save side if something should happen.
 Read TB of the latest released version for new features and remarks
 Insert the SM in the instrument at the right side panel slot with contacts facing to the
back.
 Start instrument in the Boot mode level 1: Start while pressing Assay Monitor to enter
the software upgrade mode.
 Press 1 to update
 Select Set Flash Card No [yes] and press enter.
 Wait until directory is listed and loading is processed
 After update, list disappears
 Press 2 to exit to boot menu.
 More information about software update can be found in the AIA-600II training guide.
AIA-600II new system parameters or modifications to check after installing latest software:
Remarks:
 After setting new parameters, exit the screen to save new parameters
then turn off and turn on the instrument again!
upgrading the new software.
 Please note if one uses 2: Memory initialize at 8: Support utility, test
specifications can be added when installing the new software but the
calibration information, and all other adjustments will be erased! This
option can be useful during instrument refurbishing to set everything at
default value.

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 Here below indicated the parameters you have to set when upgrading
from a specified version.
 When upgrading from a specific version you need to set or verify

all parameters indicated for that version and everything indicated
from the versions that were released after the version you are
upgrading!
Upgrading from a specific version:
From soft 2.02: T014: Parameter 33: BF-wash dead volume (please set to 0)
34: Pickup H offset (normally same value as 3)
35: H offset cupstand (needs to be adjusted)
36: Cup Waste Height (needs to be adjusted)
From soft 3.12: T056: Parameter 37: FT3 Auto Check (must be -1)
39: BF- Wash Inhale offset (needs to be adjusted)
40: Sampler tube size (Must be -1)
41: Sampler tube Bottom pulse (Must be -1)
From soft 3.19: T072: Parameter 42: RS232C out data (no result):-1:blanc output;1:0 output
43: RS232C out data(<L,>H):-1:blanc;1:0 output;2:Range;3: < or >
From soft 3.20: T074: Parameter 44: SmallBtl_Downpulse_table: (please set 0 or 1)
45: SmallBtl_500_Downpulse: 870 (default) (needs adjustment)

46: Operator Name skip:0: no skip; 1:Skip entering (please set!)
From soft 3.22: T047: Parameter 47: Calibvoidperiod: (please set to 60!)
From soft 3.23: T084: Parameter 48: LargeBtl_Downpulse_table: (please set 0 or 1)

49: LargeBtl_4000_Downpulse: 1135 (default) (needs adjustment)
C. AIA1800 short software upgrade procedure:
 Copy the complete NEXUS folder to another location on the Hard Disk or other
medium.
 Read the latest software upgrade TB about new features and remarks.
 Directly from the DVD (if PC does not have DVD reader, copy first to memory stick or
CD) go to the latest software version for AIA-1800 and double click Setup.exe.
 Follow instruction in T082 for installing the new software!
AIA1800 new system parameters or modifications after installing latest software 4.38:
Remarks:
 The test file information is available on the ISAP in the folder:
APPLICATION/AIA-1800/TESTFILES and new tests can be added to
the instrument.
 New test file information from an existing test as mentioned in the TB‟s
can be added but doing so will erase the already set information for
this test like „reference ranges‟, „reschedule ranges‟ and so on. Input
the changes manually or printout this test file, add the test file from the
ISAP and restore manually the parameters from the printout.

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From soft 4.00: T047b: Information on 4.00: Nexusconst/MODE P03
[p03]/15: BUBBLE CHECK: ENABLE (MANDATORY)
[p03]/16: Sampling Check or UC flag: DISABLE
From soft 4.00: T048: Mandatory mechanical upgrade when upgrading from soft 4.00
From soft 4.11: T054: Nexusconst/Mode[p03]/ parameter 16:Sampling Check (set disable )
From soft 4.12: T063: Nexusconst/ ClogDetection/ Calcpoint (set to 9)
From soft 4.20: T073: (see TB to activate 1000 times dilutions)
From soft 4.31: TB82: CheckControlFlagType =0 (no indication H and L); =1 (indication H and L)
D. AIA2000 short software upgrade procedure:
 Copy the complete MAXIA folder to another location on the Hard Disk or other medium.
 Read the latest software upgrade TB about new features and remarks.
 Directly from the DVD (if PC does not have DVD reader, copy first to memory stick or
CD) go to the latest software version for AIA-2000 and double click Setup.exe.
 Follow instruction in T026 for installing the new software!
AIA2000 new system parameters or modifications after installing latest software 1.44:
Remarks:
 The test file information is available on the ISAP in the folder:
APPLICATION/AIA-2000/TESTFILES and new tests can be added to
the instrument.
 New test file information from an existing test as mentioned in the TB‟s
can be added but doing so will erase the already set information for
this test like „reference ranges‟, „reschedule ranges‟ and so on. Input
the changes manually or printout this test file, add the test file from the
ISAP and restore manually the parameters from the printout.
Default MaxiaConst.ini settings:
Validate that the following settings have been set in the MaxiaConst.ini file by going into the
MaxiaConst editor of the mainte program. These settings can also be found in the new
Installation Guideline.

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TSEN
DEFAULT
P0
3 OPTION SETTING STD LA COMMENT
00 # Initialization skip P03,00,0 OFF OFF
01 #P03,01,
# Non-Liquid 0 OFF OFF
02 #P03,02,
# Beltline simulation 0 OFF OFF
03 # Non-wash P03,03,0 OFF OFF
04 #P03,04,
# Non-retry 0 OFF OFF
05 Mandatory off when
using FOL,B12 and
# Clog-skip P03,05,1 OFF OFF yPSA (version 1.44)
06 #P03,06, Upon decision of End-
# Reagent pause 0 OFF OFF user
07 # Beltline(IDS) BCR option P03,07,0 OFF OFF Only for LA²
08 #P03,08,
# Beltline trace 1 OFF ON Only for LA²
09 #P03,09,
# No temperature check 0 OFF OFF
10 #P03,10,
# No liquid check 0 OFF OFF
11 #P03,11,
# No air suction check 0 OFF OFF
12 #P03,12,
# Max. dead volume 0 OFF OFF
13 # Beltline(HIT) NON-BCR #P03,13,
mode 0 OFF OFF Only for LA²
14 #P03,14,
# Non-rotation Loader mode 0 OFF OFF
15 # Bubble suction check P03,15,1 ON ON mandatory for EU
16 # UC Sampling check P03,16,1 ON ON mandatory for EU
17 # Beltline Non-multi ID queue #P03,17,
mode 0 OFF OFF Only for LA²
18 #P03,18,
# (unused) 0 OFF OFF
19 #P03,19,
# No Mixing-Check (Test use) 0 OFF OFF
20 # Beltline(IDS) ID start mode P03,20,0 OFF OFF Only for LA²
²: Please refer the AIA-2000 SPECIMEN TRANSPORT SYSTEM CONNECTION

SPECIFICATIONS revision 2 or later.

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E. G7 software upgrade procedure to latest version 3.01 from version equal to or lower then 2.00
Remarks:
 The system.prm version in software version 3.01 is different as the system.prm version
in software version 2.00 and lower. Therefore all system parameters will be automatically
initialized when downloading the new software in an instrument installed with version
2.00 and lower! This means all specific customer, engineer settings will be lost!
 Read T092 to be informed about the new features in this software!
 When upgrading to version 3.01 from a version equal to or lower then 2.00 only
follow procedure below!
Upgrade procedure to 3.01:

 Enter password MAINTE and print out all parameters in all the different modes the
customer is working in. If the customer is using Variant and Thallasemia you need to
print out 2 lists!
 Download the software version 3.01 files from the ISAP to a floppy disk that was
formatted by the G7.
 Enter the password CLR. Return to the Standby screen and turn off the instrument with
the power key, then switch off the main unit by means of the main circuit breaker.
 Insert the soft 3.01 disk and start up the instrument with the main power switch and
press power on the key path. Wait until the instruments starts up. Now the latest
system.prm V3.00 is installed on the instrument and all parameters are initialized!
 Enter the password CMODE111 to activate all modes.
 Some customer and engineering parameter settings that were initialized needs to be
reset manually in all the different modes. Verify the following parameters for all modes
the customer is working in (variant and/or B-thall):
Do not change other parameters then those listed here below as some are factory set!
PASSWORD PARAMETER COMMENT

MAINTE CALIB-1
CALIB-2
FACTOR A Calibration curve setting
FACTOR B
FLOW
FORMAT Printout format:119 or 319 see T091
RAW SAVE LST SAVE
OFF TIME Standby time
COPY Printer on/off
COLUMN C Column count
TRANS 5 Transmission mode protocol see T091
SOL1 SOL2 SOL3 Reset the remaining buffer volumes
FILTER C Filter count
OPTION M
PUMP VOL
AS SYS-IN1 Uptake small syringe for hole blood
X1-90F Home position sample rack for 90SL
Z1-SMP Z position primary tube
Z1-SMPD Z position for sample cup
Z1-15 Primary Tube Pushdown
 In the utility screen select RS232 and correct the parameters from the printout.
 In the utility screen select BCR and correct the parameters from the printout
 In the utility screen select FLAG and correct all the flag settings from the printout!
 After setting all these parameters and to make sure that all changes take effect, return
to the Standby screen and turn off the instrument with the power key on the front, then
switch off the main unit by means of the main circuit breaker.

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F. G7 software upgrade procedure to latest version 3.01 from version 3.00:
Remarks:
 The system.prm version in this software version 3.01 is the same as the system.prm
version in software version 3.00. Therefore you can simply load this new software version
and there are no new parameter settings from version 3.00 to version 3.01 as explained
in T092.
 Read T092 to be informed about the new changes.
 If you are not sure if the software 3.00 was installed correctly last time or when
facing problems then perform the software upgrade to version 3.01 as explained in
chapter E!
 Download the software version 3.01 files from the ISAP to a floppy disk that was
formatted by the G7.
 Insert the soft 3.01 disk and start up the instrument with the main power switch and press
power on the key path. Wait until the instruments starts up.
 To be 100% sure if previous versions were installed correctly it might be very
useful to verify all parameter settings in the table below!
Overview software updates and there parameter settings:
TB Description New System Parameter Settings:

T086 Information on version 1.15 Set new total area flag 01: 01> 4500
T088 Information on version 1.16  New setting MAINTE parameter:
T-range 3.00
I- range 2.00
 New TBD parameters in B-thall mode:
0.00 26 0.00
0.58 28 10.00
0.58 29 10.00
1.40 28 300.00
1.40 29 300.00
T090 Information on version 2.00 New IDT parameters in B-thall mode:

3.20 0.30 1.00 0.00 A0
4.20 0.55 1.00 0.00 A2
T091 Information on version 3.00 New system.prm version, all system parameters will
be replaced and set to the latest value and type after
loading this software! Therefore you need to printout
the parameters and set the customer and engineering
parameters back manually.
Introduction IFCC and flag 42
T092 Information on version 3.01 No new parameter settings

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G. G8 software upgrade procedure to latest version 5.02 from version equal to or lower then 4.00
Remarks:
 The system.prm version in software version 5.02 is different as the system.prm version
in software version 4.00 and lower. Therefore all system parameters will be automatically
initialized when downloading the new software in an instrument installed with version
4.00 and lower! This means all specific customers, engineer settings and results will be
lost!
 Read T082 to be informed about the new features in this software!
 If results need to be saved follow the instructions in T072.
 When upgrading to version 5.02 from a version equal to or lower then 4.00 only
follow procedure below!
 The software upgrade is done with a Smart Media Card of Max128Mbyte. A card reader
 Download the software version 5.02 files from the ISAP to the Smart Media that was
delivered with the instrument. Do not format the card on your PC or the instrument,
just copy, paste and replace the software files in the folder version 5.02 with the ones on
the SM card.
 Enter password MAINTE and print out all parameters in all the different modes the
customer is working in. If the customer is using Variant and Thallasemia you need to print
out 2 lists!
 Go into the “MAINTE” folder, double tap the top left corner and go into the ENG MENU.
 Note the counter settings for the Life and Test.
 Enter the password CLR. Return to the Standby screen and turn off the instrument with
the power key, then switch off the main unit by means of the main circuit breaker.
 Insert the SM card and start up the instrument with the main power switch and press
power on the key path. Wait until the instruments starts up. Now the latest system.prm
V5.02 is installed on the instrument and all parameters are initialized!
 Enter the password CMODE0110 to activate Variant and B-thall mode.
 Some customer and engineering parameter settings that were initialized needs to be set
back in all the different modes. Verify the following parameters for all modes the
customer is working in (variant and/or B-thall):

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Do not change other parameters then those listed here below as some are factory set!
PASSWORD PARAMETER COMMENT

MAINTE CALIB-1
CALIB-2
FACTOR A Calibration curve setting
FACTOR B
FLOW
FORMAT Printout format:119 or 319 see T072
RAW SAVE LST SAVE
LIST CLR
OFF TIME Standby time
COPY Printer on/off
TUBE 100
P-DECIMAL
T-DECIMAL
COLUMN C Column count
TRANS 5/7 Transmission mode protocol see T072
SOL1 SOL2 SOL3 Reset the remaining buffer volumes
FILTER C Filter count
OPTION M
BUZ MUTE
PUMP VOL
AS X1-90F Home position sample rack for 90SL
Z1-SMP Z position primary tube
Z1-SMPD Z position for sample cup
Z1-15 Primary Tube pushdown
 In the utility screen select RS232 and correct the parameters from the printout.
 In the utility screen select BCR and correct the parameters from the printout
 In the utility screen select FLAG and correct all the flag settings from the printout!
 In the utility screen select PASSWORD.
 Only in case the live counter was reset: Enter the PASSWORD: “RESETL xxxxxx”
whereby xxxxxx = the old value for the Life count
 Only in case the live counter was reset: Enter the PASSWORD: “RESETT yyyyyy”
whereby yyyyyy = the old value for the Test count
 After setting all these parameters and to make sure that all changes take effect, return to
the Standby screen and turn off the instrument with the power key on the front, then
switch off the main unit by means of the main circuit breaker.

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H. G8 software upgrade procedure to latest version 5.02 from version equal to or higher then 5.00
Remarks:
 The system.prm version in this software version 5.02 is the same as the system.prm
version in software version 5.00 and higher. Therefore you can simply load this new
software version but you need to set some extra parameters as explained in T082 and
listed in the table below see number 5.
 Read T082 to be informed about the new changes.
 If you are not sure if the software 5.02 was installed correctly last time or when
facing problems then perform the software upgrade to version 5.02 as explained in
chapter G!
 The software upgrade is done with a Smart Media Card of Max128Mbyte. A card reader
 Download the software version 5.02 files from the ISAP to the Smart Media that was
delivered with the instrument. Do not format the card on your PC or the instrument,
just copy, paste and replace the software files in the folder version 5.02 with the ones on
the SM card.
 Insert the SM card and start up the instrument with the main power switch and press
power on the key path. Wait until the instruments starts up.
 Set the parameters manually as explained in T082 or use table below (see Nr:5)
 To be 100% sure if previous versions were installed correctly it might be very
useful to verify all parameter settings in the table below!
Overview software updates and there new parameter settings:
Nr: Upgrade from version: TB Description: Perform System Parameter Settings

1 3.00 53 Information on Version 3.01 Enter „MAINTE‟ as password and go to the
PARAMETER screen to set:
T-range 3.00
I- range 2.00
2 3.01 57 Information on Version 3.02 No settings for Variant and B-thall

3 3.02 63 Information on Version 4.00 Enter „AS‟ as password and go to the
X1 RA1 400
X1 RA2 1000
X1 RA 20
4 5.00 75 Information on Version 5.01 Enter „AS‟ as password and go to the
SYL-OUT1 1400
SYS-IN1 115
Z1 MOVE N 1
T6 30
5 5.01 82 Information on Version 5.02 Enter „IDT‟ as password and go to the

H-V0 1.00 0.07
H-V1 1.16 0.09
H-V2 1.34 0.09
Enter „TBD‟ as password and go to the
PARAMETER screen to set
0.00 26 0.00 and delete all other 4 lines!

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M. ISAP STRUCTURE AND NEW DOCUMENTS SEP 2010- DEC 2010
1. About the ISAP:

DISCARD ALL PREVIOUS SERVICE DOCUMENTATION SUPPLIED, THIS ISAP IN DVD FORMAT
CONTAINS LATEST AND REVIEWED DOCUMENTS
This platform contains all service and application related information in a new structured way. The
application information is now available in separate folders for AIA and HPLC.
2. How to use the DVD:

Below the tree structure explaining how the information is organized.
Please download the complete DVD to your PC (approx 2GByte)
ISAP_DISTR_DECEMBER2010:
 GENERALSERVICEDOC
 TOOLS
 AIA_APPLICATION
 AIA21_APPLICATION
 AIA600II_APPLICATION
 AIA_COMPETITION
 AIA_STUDIES
 AIA_APPLICATIONBULLETINS
 AIA_GENERALAPPLICATION
 AIA_SERVICE
 AIA21
 AIA360
 AIA600II
 AIA1800
 AIA2000
 AIA-GENERALSERVICEDOC
 HPLC_APPLICATIE
 G7_APPLICATIE
 G8_APPLICATIE
 HPLC_APPLICATIONBULLETINS
 HPLC_COMPETITION
 HPLC_GENERALAPPLICATION
 HPLC_STUDIES
 HPLC_SERVICE
 G5
 G7
 G8
 HPLC-GENERALSERVICEDOC
 NEWSLETTERSUPDATES

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 PIANO
 PIANO_EVO4_COMMUNICATIONMANUAL
 PIANO_EVO4_CUSTOMER_CONTACT_FORMS
 PIANO_EVO4_INSTALL_CD
 PIANO_EVO4_INSTALLATIONMANUAL
 PIANO_EVO4_OPERATORMANUAL
 PIANO_EVO4_SOFTWAREUPDATES
 PIANO_EVO4_UPDATE_BULLETINS
 PIANO_EVO4_PRESENTATIONS
 TOSOHCATALOGUE
 SERVICEORGANIZATION
 SERVICETOOLS
 SUPPORT
 INSTALLINGINSTRUMENTS
 MAINTENANCEINSTRUMENTS (not ready yet)
 ORDERINGPARTS
 RETURNINGINSTRUMENTS
 INSTALLEDBASE
 TRAININGACADEMY
 WARRENTYHANDLING
 MINIMUMSPAREPARTS
 GENERALDOC
 ISAP_INFORMATION
 TRC_APPLICATION
 TRC_SERVICE

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3. Overview new documents per instrument since December 2010:
Date Document Name Imp Category Subfolder-1 Subfolder-2 Comments
01/12/2010 TEST FILE FD V1.18 VOL AIA_APPLICATION AIA-1800 TESTFILES

15/12/2010 AIA360_TESTFILES_v20101012 HIGH AIA_APPLICATION AIA-360 TESTFILES
15/12/2010 AIA600II_TESTFILES_v20101012 HIGH AIA_APPLICATION AIA-600II TESTFILES
15/12/2010 ProcAddingNewAnalyte_REV5 INFO AIA_APPLICATION GENERALAPPLICATION
Complete table with details to adjust
01/12/2010 AIA_Temp_Reference_Table INFO AIA_SERVICE GENERALSERVICE temperature
22/10/2010 Installation Validation Sheet AIA INFO AIA_SERVICE GENERALSERVICE
29/11/2010 AIA1800_TSEN_01.pdf HIGH AIA_SERVICE AIA-1800 DISTRIBUTORBULLETINS Mandatory activation Bubble Check
30/07/2010 DeInstallation Guideline AIA1800 INFO AIA_SERVICE AIA-1800 INSTALLATION
01/06/2010 Installation guideline AIA-1800 INFO AIA_SERVICE AIA-1800 INSTALLATION
01/12/2010 PreInstallation Guideline AIA1800 INFO AIA_SERVICE AIA-1800 INSTALLATION
04/11/2010 AIA-1800 T125 INFO AIA_SERVICE AIA-1800 TECHNICALBULLETINS TEST FILE V1.15
04/11/2010 AIA-1800 T128 INFO AIA_SERVICE AIA-1800 TECHNICALBULLETINS TEST FILE V.117
28/10/2010 CCF-AIA-2000-VER1_44_EN.pdf INFO AIA_SERVICE AIA-2000 CCF Info New Software 1.44 for customers
28/10/2010 Alignment of UC flag v5.pdf HIGH AIA_SERVICE AIA-2000 GENERALSERVICE Mandatory Upgrade
30/11/2010 Installation guideline AIA-2000 INFO AIA_SERVICE AIA-2000 INSTALLATION
AIA-2000_Maintenance
30/11/2010 procedure_Rev.4_E INFO AIA_SERVICE AIA-2000 MAINTENANCE
25/10/2010 Version 1.44.zip HIGH AIA_SERVICE AIA-2000 SOFTWARE Mandatory upgrade 1.44
Modifications to mech parts and notes on
15/11/2010 AIA-2000 T035 INFO AIA_SERVICE AIA-2000 TECHNICALBULLETINS sample loader adj
Measures to prevent abnormal settings of test
22/10/2010 AIA-2000 T054 VOL AIA_SERVICE AIA-2000 TECHNICALBULLETINS cup trays
Upgrade of the SOCA board V3 and change
15/11/2010 AIA-2000 T057 VOL AIA_SERVICE AIA-2000 TECHNICALBULLETINS height for test cup
27/09/2010 AIA-2000 T059 INFO AIA_SERVICE AIA-2000 TECHNICALBULLETINS Information on version 1.43
A preventive measure to contact failure on the
15/11/2010 AIA-2000 T062 MAINTE AIA_SERVICE AIA-2000 TECHNICALBULLETINS pulse motor PCB

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04/11/2010 AIA-2000 T065 INFO AIA_SERVICE AIA-2000 TECHNICALBULLETINS TEST FILE USB V1.04
Modifications of the flat cable for the cup
01/12/2010 AIA-2000 T066 VOL AIA_SERVICE AIA-2000 TECHNICALBULLETINS transfer arm
25/10/2010 AIA-2000 T067 HIGH AIA_SERVICE AIA-2000 TECHNICALBULLETINS Information on version 1.44
A corrective measure to false sample clog
27/09/2010 AIA-2000 T068 MAINTE AIA_SERVICE AIA-2000 TECHNICALBULLETINS detections
30/11/2010 AIA-2000 T073 VOL AIA_SERVICE AIA-2000 TECHNICALBULLETINS Change of the controller PC fixing bracket
04/11/2010 AIA-21 T170 VOL AIA_SERVICE AIA-21 TECHNICALBULLETINS TESTFILE V1.36
24/11/2010 CCF_AIA360_VER1_22_EN INFO AIA_SERVICE AIA-360 CCF Information for customers for new software 1.22
01/06/2010 Installation Guideline AIA360 INFO AIA_SERVICE AIA-360 INSTALLATION
24/11/2010 Version 1.22 HIGH AIA_SERVICE AIA-360 SOFTWARE New software 1.22
Change of the camera and the lamp board for
28/09/2010 AIA-360 T075 INFO AIA_SERVICE AIA-360 TECHNICALBULLETINS test cup reader
04/11/2010 AIA-360 T076 INFO AIA_SERVICE AIA-360 TECHNICALBULLETINS Parameter values for #DHEA
01/11/2010 AIA-360 T077 HIGH AIA_SERVICE AIA-360 TECHNICALBULLETINS Information on version 1.22
Change of the coating material resin covers for
04/11/2010 AIA-360 T078 INFO AIA_SERVICE AIA-360 TECHNICALBULLETINS EMI
04/11/2010 AIA-360 T079 INFO AIA_SERVICE AIA-360 TECHNICALBULLETINS Parameter values for #ACTH
Change of the harness for sample level
15/11/2010 AIA-360 T081 INFO AIA_SERVICE AIA-360 TECHNICALBULLETINS detection
01/11/2010 AIA-360 T083 INFO AIA_SERVICE AIA-360 TECHNICALBULLETINS Correction of a parameter for #DHEA
01/12/2010 PreInstallation Guideline AIA600II INFO AIA_SERVICE AIA600II INSTALLATION
30/07/2010 DeInstallation Guideline AIA600II INFO AIA_SERVICE AIA-600II INSTALLATION
29/10/2010 AIA-600II T121 INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Improvement of Diluent/wash bottle caps
29/10/2010 AIA-600II T121, Attachment.pdf INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Addition technical bulletin T121
Addition of the tubing guard to the sampling
29/09/2010 AIA-600II T125 VOL AIA_SERVICE AIA-600II TECHNICALBULLETINS tube
04/11/2010 AIA-600II T130 INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Parameter values for FOL and #DHEA
Change of crimp type terminals for BF probe
04/10/2010 AIA-600II T131 VOL AIA_SERVICE AIA-600II TECHNICALBULLETINS overflow sensor

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04/11/2010 AIA-600II T133 INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Parameter values for #ACTH
04/11/2010 AIA-600II T134 INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Parameter values for #TRAb
04/11/2010 AIA-600II T135 INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Correction Parameter values for #DHEA
14/09/2010 AIA-600II-T128 INFO AIA_SERVICE AIA-600II TECHNICALBULLETINS Change of the inductors on the H8 board
10/12/2010 20 Internal Communication HPLC INFO HPLC_APPLICATION APPLICATIONBULLETINS Information on software 5.02
07/10/2010 G8 versus HPLC Competitors 06_10.pdf INFO HPLC_APPLICATION COMPETITION
07/10/2010 HPLC Competitors Overview 06_10.pdf INFO HPLC_APPLICATION COMPETITION
Buffer Consumption all modes for
25/11/2010 Distribution 11-10 INFO HPLC_APPLICATION GENERALAPPLICATION
01/09/2010 Screen.dat INFO HPLC_SERVICE G7 SOFTWARE Restore file for Screen data of LCD display
29/11/2010 CCF_G7_VER_3_01_EN.pdf INFO HPLC_SERVICE G7 CCF Information for customers for new software 3.01
30/07/2010 DeInstallation Guideline G7 INFO HPLC_SERVICE G7 INSTALLATION
01/06/2010 Installation Guideline G7 INFO HPLC_SERVICE G7 INSTALLATION
01/12/2010 PreInstallation Guideline G7 INFO HPLC_SERVICE G7 INSTALLATION
08/10/2010 HLC723G7-T092 HIGH HPLC_SERVICE G7 TECHNICALBULLETINS Information on V3.01
17/11/2010 Version 3.01 HIGH HPLC_SERVICE G7 SOFTWARE New Software 3.01
29/11/2010 CCF_G8_VER_5_02_EN.pdf INFO HPLC_SERVICE G8 CCF Information for customers for new software 5.02
30/07/2010 DeInstallation Guideline G8 INFO HPLC_SERVICE G8 INSTALLATION
01/06/2010 Installation Guideline G8 INFO HPLC_SERVICE G8 INSTALLATION
01/12/2010 PreInstallation Guideline G8 INFO HPLC_SERVICE G8 INSTALLATION
Modification of the injection valve attachment
21/09/2010 HLC723G8-T080 INFO HPLC_SERVICE G8 TECHNICALBULLETINS plate
21/09/2010 HLC723G8-T081 INFO HPLC_SERVICE G8 TECHNICALBULLETINS Modification of the light source LED assembly
17/11/2010 HLC723G8-T082 HIGH HPLC_SERVICE G8 TECHNICALBULLETINS Information on V5.02
17/11/2010 Version 5.02 HIGH HPLC_SERVICE G8 SOFTWARE New software 5.02
22/10/2010 Installation Validation Sheet HPLC INFO HPLC_SERVICE GENERALSERVICE
15/12/2010 D12_ServiceReport_v20101021 HIGH SERVICEORGANIZATION GENERALSERVICE
15/12/2010 DWP_InstalledBase_v20101201 HIGH SERVICEORGANIZATION INSTALLEDBASE
15/12/2010 D17_Installation_v20101102 HIGH SERVICEORGANIZATION INSTALLINGINSTR.
15/12/2010 D07_MinimumSpareParts_v20101213 HIGH SERVICEORGANIZATION MINIMUMSPAREPARTS
15/12/2010 DWP_MinimumSpareParts_v20101102 HIGH SERVICEORGANIZATION MINIMUMSPAREPARTS
15/12/2010 D11_SparePartsOrder_v20101102 HIGH SERVICEORGANIZATION ORDERINGPARTS

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15/12/2010 DWP_OrderingParts_v20101102 HIGH SERVICEORGANIZATION ORDERINGPARTS
15/12/2010 D06_CriticalTools_v20101215 HIGH SERVICEORGANIZATION SERVICETOOLS
15/12/2010 D13_DistributorSupport_v20101215 HIGH SERVICEORGANIZATION SUPPORT
15/12/2010 D14_SRS_v20101103 HIGH SERVICEORGANIZATION SUPPORT
Field engineering service training
29/11/2010 academy 2011 folder INFO SERVICEORGANIZATION TRAININGACADEMY New Service Training Program 2011
15/12/2010 D09_Warranty&EOW_20101102 HIGH SERVICEORGANIZATION WARRENTYHANDLING
15/12/2010 SP_Catalog_v6.0 HIGH TOSOHCATALOGUE
Updated with instructions for new software
15/12/2010 SoftUpdateProc_Rev10 HIGH GENERALSERVICEDOC G7,G8 and AIA360

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N. TOSOHCATALOGUE AND NEW INTRODUCED PARTS
1. What is it?
 The Tosoh Catalogue is an access application database with advanced search functions and report
functions giving a total overview of all spare parts, consumables, accessories, reagents, technical
bulletins,… available with pictures. The search result can be printed out or exported in another format like
excel.
 Each search function will give a list with parts and also will give alternative parts that can be ordered if the
original is not available.
 In addition to the spare part database a technical document database has been introduced so from now
on you can view and look up technical bulletins by different categories.
Both spare parts and technical bulletin databases are linked so that specific information or technical
bulletins can be shown from a spare part.
2. What is new?
 A new version is available SP_Catalog_6.0 MDE on this ISAP

 Look up Part: a specific part number can be selected.
 Reports: now also reports without pictures can be printed out.
 Search For Parts in Diagrams: by Interconnection and Flow Diagram is ready for G8
and AIA360
Home Page:

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3. New Introduced Parts in the TosohCatalogue since September 2010:
1. 022167 Flange Fitting UNF-1/16 POM

This part will replace the part 006810 in our actual product portfolio and will be discontinued gradually on stock
levels closing up to zero.
2. 022168 Flange Fitting UNF-2.0 POM

This part will replace the part 006811 in our actual product portfolio and will be discontinued gradually on stock
levels closing up to zero
3. 022169 Flange Fitting UNF-1/8 POM

This part will replace the part 006812
4. 022157 Flange Fitting M6-1/16 POM

5. 022159 Flange Fitting M6-2.0 POM

6. 022166 Flange Fitting M6-1/8 POM


Applied in the AIA-1800 washer.

New part.
AIA-2000 Spare parts:
1. 022193 10 l Tank kit

This is a instrument conversion kit in correspondence to the technical information AIA-2000 T049. This
conversion kit does allow the AIA-2000LA to be converted to 10L containers for Wash- and Diluent, in order to
increase the autonomy of the instrument. This is only feasible with the condition that the instrument can be
connected to a central draining system. Together with this kit, the Wash- and Diluent stoppers with level
sensors need to be exchanged for the 10 L tanks.
NOTE:
Before implementing this kit, do read the instructions carefully.
The retrofit of an instrument with this kit should be considered to be done in about 4 to 6 hours.
2. 022194 10 l washer electrode assembly

As described above, the stopper with level sensor need to be exchanged for the 10 l tank in correspondence to
the technical information T049
3. 022195 10 l diluent electrode assembly

As described above, the stopper with level sensor need to be exchanged for the 10 l tank in correspondence to
the technical information T049
4. 022191 Washing probe fixed kit

As introduced in the technical information AIA-2000 T051, an improvement has been made on the wash probe
holders. This kit does contain 4 pcs of probe base plates, in order to modify all wash probe holders on 1
instrument. There are in addition 4 pieces of Tygon tubing (1/32” x 3/32”, L=220mm) to route the dispense
tubing correctly.
See for instructions the technical information T051.

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5. 022192 Spring, B/F pipe guider
This part has been introduced in the same technical bulletin AIA-2000 T051 as the part mentioned above. This
item does contain 4 springs which should be mounted on the washer preheater output tubings in order to retain
the tubing straight. Like this, it can be avoided that the wash probe would “loose” a drop in the motion of the
washing mechanism.
6. 022332 OPT board for AIA-2000LA

The optional board for the LA connectivity has been introduced on the number 022331. This board is a revision
of the previous version in respect to the RoHS legislation.
The board itself is as thus downwards compatible with the board used on the AIA-1800LA.
7. 022335 Silent pulley

As mentioned in Technical information AIA-2000 T031, the noise produced by the actual pulley, rubbing the
drive belt of the incubator, can be reduced. In the instruction set of the technical information, it has been clearly
described how to exchange the pulley with the improved type. Read the technical information carefully before
applying.
8. 022336 Enlarged shelf for power strip

In order to use the European type of power strip inside the AIA-2000, an enlarged table tap installation space
extension kit has been introduced in Technical information T032. The improved shelf has been set already by
default on instruments as from serial number 91 for AIA-2000 Standard instruments and as from serial number
31 for AIA-2000 LA instruments.
9. 022338 Drain port B/F station

In technical information AIA-2000 T039, an improved drain port for the B/F station has been introduced. This
drain port has been enhanced in order to reduce the crystallization of wash solution around the drain ports of
the wash probes.
The improved drain port has been installed on the instruments as from serial number 86 (AIA-2000 Std) and 36
(AIA-2000 LA).
10. 022340 BCR bracket Set

As introduced in the technical information AIA-2000 T052, an improvement has been made on the specimen
barcode reader bracket in order to get aligned in a more accurate way in correspondence to the used type of
tubes by the customer.
11. 022341 Safety cover

As a countermeasure against foreign objects to interfere the proper barcode reading, a protective shielding
plate has been introduced in the same technical information AIA-2000 T052.
12. 022342 BCR Adjustment cable

In order to perform the alignment of the barcode reader in the utmost accurate way, Tosoh has introduced a
“BCR adjustment cable” to bring the RS-232 signal of the barcode reader to an external communication port.
Like this, by means of the Keyence supplied support program, the barcode reader can be triggered to read in
the most accurate way. The Keyence support program has been published on the SLXLibrary underneath the
folder “Technical Service/Common/Tools/auto_id_navigator_ver420_en.zip”. This tool can be freely installed
and distributed.
13. 023070 Cup tray plate set

As introduced in Technical information AIA-2000 T054, an improvement has been made on the sorter base
plates. This improvement has been put in place in order to reduce the collision risks on the cup transfer arm in
the sorter. Due to the speed and weight of the sorter transfer arm, a collision of the arm against a reagent tray
can have a very severe impact on the cups and transfer arm. Therefore, the cup tray plates should be replaced.
The article number does consist of one set of plates (5pcs) for one instrument.
14. 023071 Cup tray adjustment tool

In order to complete the exchange of the above mentioned cup tray plate, Tosoh has introduced an adjustment
tool to align the base plate after replacement. These tools are only meant for this update. See also instructions
in the technical information T054.

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15. 910309 Earthing cable for LA to tracking line
A 10 mm² green/yellow connection cable with a length of 30 cm has been introduced to connect the AIA-2000
LA (or AIA-1800 LA) instrument to the chassis of the tracking line. The use of this equipotential lead is
mandatory in order to avoid problems on the level sensing based on electrostatic discharges. This cable should
be ordered upon installing an instrument to the tracking line. (KORUS, Evoline or others…)
16. 910310 Maintenance kit AIA-2000

In collaboration with our expert team, supply chain and instrument services, we are proud to introduce
the availability of the AIA-2000 Maintenance kits. The maintenance kit is available and can be ordered
directly from the main warehouse.
The AIA-2000 maintenance guideline has been published on ISONET in the FESM documents folder.
1. 022199 Dispensing syringe pump for drift prevention

In technical information AIA-1800 T123, an improvement has been introduced by using the AIA-2000 type of
sampling syringe with the improved pressure board. As a new pressure board has been introduced on the AIA-
2000 T058, this item has been put on hold up to the release of the improved pressure board for the AIA-1800
instrument. Most likely, this dispensing syringe pump will need to be ordered to install the new pressure board.
Please do not order until further notification!
2. 910299 Sampling unit for AIA-1800

The sampling unit for the AIA-1800 has been introduced as assembly. This will allow the exchange of the entire
sampling head in one piece.
3. 910302 Analyzer black plexiglass cover

The analyzer black plexi cover above the wash station has been introduced as spare part. In case a plexi cover
is damaged by the operator, the cover should be exchanged.
4. 910303 Sorter plexiglass smoke window

The sorter plexi cover has been introduced as spare part in order to replace damaged covers during
reconditioning. This cover should also be replaced in the field upon damage reports.
5. 910308 Diluent port for AIA-1800

The diluents port of the AIA-1800 has been introduced as spare part. It has been reported that the diluents port
connecting tube can get loose and result in an overflow below the diluents dispensing position. If such leaks are
detected, do replace the diluents port assembly.
6. 910313 Push ratch for AIA-1800 sorter door

The door latches for the AIA-1800 sorter and analyzer doors have been introduced as spare part. If door locks
are not working properly or being damaged in their daily use, the latches should be replaced.
7. 910314 Open/close solenoid for AIA-1800 sorter

The open/close solenoid latch has been introduced as spare part.
AIA-600II Spare parts:
1. 021597 Cap of diluents/washer

As a number of customer did complain about the breaking off from the diluents and wash container stoppers, an
improvement has been introduced in technical information AIA-600-2-T121.
The improvement consists out of a spacer that is added to the collar of the bottle. Like this the force of the
stopper is reduce to the top of the cap. This does prevent the stopper to crack at the top part.
2. 022185 Cup chuck block for AIA-600II

In technical information AIA-600II T116, an improvement has been introduced on the cup transfer waste
position. The improvement does consists out of a cup guiding block with 2 extended walls in order to retain the

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94
cup transfer mechanism of “kicking” the cup off. With this improved chuck block, the cup will be released
without any force on top of the cup. Like this the cup will only follow the law of gravity. This will reduce the
content of the cup to be spilled in the guiding block.
2. 023072 Tubing guard for AIA-600II

As introduced in technical information AIA-600-2-T125, a tubing guard has been added to the tubing from the
sampling syringe unit in order to avoid obstructions to the cup transfer mechanism. Although the classification
has been set to “voluntary but should be applied when fixing the part in question”, it is recommendable to install
this tubing guard on all instruments.
3. 023088 Clamp filter for AIA-600II

The ferrite clamp filter, which is located on the sampling head flat cable near the sampling head driver board,
has been introduced as spare part. The importance of the clamp filter is to avoid any phantom spikes to
interfere the level sensing and clot detection of the sampling mechanism. If the clamp filter is damaged or no
longer available, please do replace the part in question.
4. 910305 Front belt wheel for sampling arm slide

The front wheel on the sampling arm for the Y axis transfer has been introduced as spare part.
5. 910306 Pulley support plate for sampling arm slide

Together with the above mentioned front belt wheel, a pulley support plate has been introduced as well. If the
support plate would get damaged in the field, the part in question can be replaced.
6. 910307 Wash syringe for AIA-600II

The wash syringe block of the AIA-600II has been introduced as spare part. As a result of the use of bleach, the
white syringe block might get affected by the use of it. As the polymer of the syringe becomes irritated, the
slightest forces could result in a fracture of the syringe, resulting in potential leaks.
7. 910312 Pump unit with syringe/valve for AIA-600II

The syringe unit at the left hand side inside the AIA-600II instrument has been introduced as a complete
assembly. Caused by liquid leaks, some assemblies get quite severally corroded, resulting in erratic
movements of the syringe units. If this happens, do replace the assembly.
1. 910311 Sample/wash/substrate syringe motor

The stepper motor of the syringe assemblies has been introduced as spare part. This will allow a component
exchange of the syringe assembly and as such reduce the cost of repair.

Tel.:+32-13-66 88 30 Fax:+32-13-67 24 94

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New software G8 v5.02, G7 v3.01, AIA360 v1.22 and AIA2000 v1.

This package contains the following:

 1 x Integrated Service & Application Platform (ISAP) in DVD format

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

Complete the enclosed Response form to confirm good reception.

 Requesting Support by Support line, E-mail or Escalation Intervention on site.

Important documents released in this version:

 New software G8 v5.02 (ISAP/HPLC_SERVICE/G8/SOFTWARE)

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

 Step1: Upon receiving the ISAP_DVD complete the ISAP_DVD_ResponseForm

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

 The SupportLine is a FOC service to support our distributors.

1.2. How to proceed:

Step1: Prepare the following information before calling the SupportLine:

 The name of the distributor and person calling.

Step2: Call the SupportLine:

*This document is available in the ISAP/SERVICEORGANISATION/SUPPORT

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

NEW YEAR’S DAY SATURDAY JANUARY, 1

EASTER MONDAY MONDAY APRIL,25

LABOUR DAY SUNDAY MAY, 1

ASCENSION DAY THURSDAY JUNE, 2

WHIT MONDAY MONDAY JUNE,13

NATIONAL HOLIDAY THURSDAY JULY, 21

ASSUMPTION DAY MONDAY AUGUST, 15

ALL SAINTS DAY TUESDAY NOVEMBER, 1

ARMISTICE FRIDAY NOVEMBER, 11

CHRISTMAS DAY SUNDAY DECEMBER, 25

 The E-mail Support is a FOC service to support our distributors.

*This document is available in the ISAP/SERVICEORGANIZATION/SUPPORT

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

Step 1: Information from distributor and instrument:

Step 3: Now sent the document to distributor.support@tosoh.com in the following format:

Step 4: Analysing the problem by Tosoh

Step 6: Now Re-send the document to distributor.support@tosoh.com in the following format:

DistributorName_SerialNumber_YYYYMMDD_S (S to indicate solution)

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

3.2. Document D15_ECDS ‘Estimated Cost Definition Sheet’:

Costs will be estimated based on the following requirements:

3.4. How to proceed:

Step4: Sign and resend the D15_ECDS to distributor.support@tosoh.com.

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

1. Definitions and conditions:

Step 1: Complete the document D12

Step 3: Send the Report to distributor.support@tosoh.com

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

1. Warranty Period Definition

 The installation report should clearly show:

3. End-of-Warranty Visit Definition

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

October, and January).

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

 Information about technical specifications and alternative solutions can be inquired to

 Use the form ISAP/SERVICEORGANIZATION/ORDERINGPARTS/D11_SparePartOrder to order

Step 1: Complete document D11_SparePartOrder

Step 2: Send document D11_SparePartOrder to customerservice.diag.eu@tosoh.com

TOSOH Europe N.V./S.A., Transportstraat 4, 3980 Tessenderlo, Belgium

This document explains how to apply for Training.

1. Definitions and conditions

 Refer to ISAP/SERVICEORGANIZATION/TRAININGACADEMY to find all documentation for Field

2. Requesting a Service Training at Tosoh HQ