ANJANNETTE G.

AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
FEBRUARY 26, 2018

TRENDS IN CULINARY ARTS AT ITS BEST

HON. FAUSTINO “INNO” A. DY

Last February 26, 2018 we had a class seminar on our Special Topics in Hotel
and Restaurant Management subject. Hon. Faustino “Inno” Dy V is our resource
speaker on the seminar entitled “Trends in Culinary Arts at its Best” Our class seminar
held at University of La Sallete (Audio Visual Room). He study Political Economy and
Business but he loves cooking and that is his Fashion, he is not a chef but he loves
cooking and he experience a lot in cooking and he works in Pinoy Kitchen since high
school for six years even in college. He started a live cook server, cashier and the style
of cooking that he had there is catering style, cooking for a hundred people at a time.
He learned the basic techniques in that restaurant, he discussed about Other trends
in culinary the simplicity, sustainability, modern techniques and combine cooking
techniques, Next is what makes good food it means that we should balance the flavors,
the visual appeals of food like we eat with our eyes first even though we can’t taste it,
the proper texture or proper presentation of food is enough but it is more enough if
the food is delicious, next is The next big food trend this restaurant makes you feel at
home because they serve a Filipino dish and they cook in front of you to feel that you
are not a guest but a family in there restaurant. Last is the Bambanti cook fest 2018
they joined in that festival to impress the people around them, the drink called ilu-lu
it is the Yogad term for kamias and the food is called Fried SSA the main ingredient is
the Goat. He also give some tips in culinary and share his all experience

I learned many things about Hon. Inno, we should explore and enjoy things to have
some tips about Culinary arts.
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
FEBRUARY 26, 2018

LEVELING-UP FRONT LINER’S PERFORMANCE

Mr. FREDERICK B. SAMILING

Last February 26, 2018 we had a class seminar on our Special Topics in Hotel
and Restaurant Management subject Mr. Frederick B. Samiling is our resource
speaker on the seminar entitled “Leveling-up Front Liner’s Performance” Our class
seminar held at University of La Salette (Audio Visual Room). He is a Supervisor at
SICAT Santiago City right now, he study at University of La Salette since 1990 and he
was a president in Student executive council that time. The first thing he discussed is
people come before work and it’s all about give the caller or visitor your complete
attention and remember the caller or visitor always comes before paperwork, the
second one is don’t rush callers it’s all about learn how to redirect callers, take time
to get all the information and remember speed is not success, next is be friendly
before you know who it is, treat callers equally as they treat you in a good way, use
your personality and remember that callers mirror how they’re treated, next is don’t
use military language on civilians we should use easy, understandable words and
explain unfamiliar words or terms, next is using thank you and welcome we should
remember our manners, don’t slip into slang, say thank you and welcome all the time
and remember also good manners never go out of style. Next is don’t be too busy be
nice, don’t give a short, one word answers, don’t rush callers and keep your sense of
humor and he also talks about the Resiliency means remain calm throughout adverse
situations, recovers quickly and don’t show sign of discouragement, Adaptability
means service each customers respectfully and effectively, Ownership means
partnering with the customer needs to solve the problem. I learned a lot from Mr.
Frederick like how will you communicate with people and how will you handle their
behavior. For me communication is very important because it can help you to be
friendlier and facilitates the spread of knowledge and forms relationships between
people.

I learned that you need to treat equally all the people you encounter and it’s all about
the character and attitude And being a front liner has no magic you need to go back
to basic and remember that “Good manners never go out of style”.
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
FEBRUARY 27, 2018

INTERNATIONAL BUTLER SERVICE: A CRUISE TO SUCCESS

MR. DARWIN SANTIAGO

Last February 27, 2018 we had a class seminar on our Special Topics in Hotel
and Restaurant Management subject Mr. Darwin Santiago is our resource speaker on
the seminar entitled “International butler service a cruise to success” Our class
seminar held at University of La Salette (Audio Visual Room). He started working at
only 21 years old in Cruise ship, he is a butler and he has a lot of experience there. He
discussed about, what cruise ship butlers will do for you, cruise ship butlers remind
me of fairy godmothers, they magically transform pleasant cruises into extraordinary
ones. No longer reserved for luxury lines, butlers now pamper passengers booking
suites on many mainstream and premium ships. There are 20 Most cruise ship butlers
like pack and unpack luggage, offer pillow, make specially restaurant reservations,
work with the chef in expedite passenger , book all appointments such as spa, beauty
and private fitness training, arrange shore-side dining and entertainment, serve
dinner course by course in suite on your balcony, handle laundry dry cleaning and
pressing requests, block and refill a personalized in suite bar, bring CD’s or DVD’s, mix
cocktails, draw a bubble bath and so on. They said on ships is gratuities are not
included in the fare, expect to pay a higher daily gratuity for butler service. Mr. Darwin
quote “look forward, not back, correct your course and go on. You cannot undo
yesterday’s journey” This quote motivates you for who you are in the future and don’t
start your day with the broken pieces of yesterday because every morning we wake
up is the first day of the rest of our life. He also give tips about being a butler and share
his all experience he also a good speaker.

I learned many things with Mr. Darwin like how will you settle the distance between
your families, working in a hundred miles is hard but it’s precious because it is your
dream.
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
FEBRUARY 27, 2018

INSPIRATIONAL TRIUMPH IN FLOWER SHOP BUSINESS

MR. GERALD WINSTON C. SANTOS, RND

Last February 27, 2018 we had a class seminar on our Special Topics in Hotel
and Restaurant Management subject Mr. Gerald Winston C. Santos is our resource
speaker on the seminar entitled “Inspirational Triumph in Flower Shop Business” Our
class seminar held at University of La Salette (Audio Visual Room). He owned a flower
shop but before that he worked in cruise ship as a chef but not a totally chef because
he work there as a dishwasher he has a lot of experience there and he work in another
place but he failed, but he never try to do his best to be a successful man, now he
owned a flower shop he said never give up on what you are doing just do your best to
make it perfect, he demo how to do a bouquet of flowers and he give us some tips on
how to do it he also said when making flowers needed from the heart, the flower he
do is Korean style and it has a 8 red roses and little roses it is beautiful and creative,
he is a good speaker to me because he got the attention of his audience and he do his
best to be a good speaker on that day. He also shares how to deal with people and
how to communicate with your co-workers and you should be confident on what you
are doing to get the attention of people around you. Start part-time while learning
floral design and gradually build your operation and portfolio. He also said be humble
on what you are doing to recognize your ability. Meeting the needs of the client,
securing agreements with suppliers, juggling multiple events and adapting to ever-
changing weather conditions. Everyone has skills, knowledge and experience--and
anyone can turn those assets into a thriving business. He also share her experience
and give some tips about flower shop business.

I learned a lot because of his success in life and he said that do your best to
accomplish your goal and help yourself to become a better person and learn what you
can do to rise above the competition.
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
FEBRUARY 27, 2018

SATISFYING THE HEART OF STOMACH: A GASTRONOMIC APPROACH

MS. PRINCESS LALDY-LIN F. EFRANA MSHM

Last February 27, 2018 we had a class seminar on our Special Topics in Hotel
and Restaurant Management subject Ms. Princess Lady-lin F. Efrana is our resource
speaker on the seminar entitled “Satisfying the Heart of Stomach: A Gastronomic
approach” Our class seminar held at University of La Salette (Audio Visual Room). She
is a mother of two children and she came from ISU, she said that water is not a food it
is a beverage. Food is solid and the beverage is liquid. The first thing she discussed is
all about what satisfies your stomach, food is any substance consumed to provide
nutritional support for an organization, next is what motivates you to eat means is
the food presentation. Gastronomy is derived from ancient Greek gaster- “stomach”
and nomas- “laws that govern” and therefore literally means “the art or law of
regulating the stomach”. And it also means study of the relationship between food
and culture. Food is a powerful yet unseen force in our lives because it dives us to
work, to steal, to conquer for lands, to savor and share with strangers and it motivates
us to create. She also said that we eat not only because it sustain our bodies, but
because it nourishes our minds and our memories. According to Brillat-Savarin,
“gastronomy is the knowledge and understanding of all that relates to man as he eats.
Its purpose to ensure the conversation of men, using the best food possible”
Gastronomy is the study of who we are through what we eat. And also gastronomy is
the study of the relationship between food and culture.

I learned a lot of things and I want to try that. Gastronomy can do and I also want to
taste the Gastronomy food and what they look like. She is a very good speaker.
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
FEBRUARY 27, 2018

SELF-CONFIDENCE-A KEY SECRET BEHIND SUCCESSFUL EVENT HOSTING

MR. JHANROL M. PASCUAL RN, MAN

Last February 27, 2018 we had a class seminar on our Special Topics in Hotel
and Restaurant Management subject Mr. Jhanrol M. Pascual is our resource speaker
on the seminar entitled “Self-confidence-a key secret behind successful event
hosting” Our class seminar held at University of La Salette (Audio Visual Room). He is
a registered nurse but he loves to be a Host and for him Hosting is a passion, hosting
an art, nursing is an art. He is teaching now at Quirino State University. He also said
that anyone can be a Host if you have a good smile and voice you can be a good Host,
he gave some activity which is by group and it is a imagination activity we learned a
lot in that activity and after that he discussed what is an event host it means facilitator
of an event. The event can be a wedding, a party, a seminar, a conference, a program
and among others, the roles of an event host is warm up the crowd to prepare them
for the program ahead, sets the tone, make the main stars of the show look good, make
sure of smooth transitions between different segments of the program and should
there be any problems, the host will have to ensure minimal disruptions to the
program. Self-confidence is the first requisite to great undertakings and it makes the
little bird act as a falcon and the single flower looks as a full garden and it makes our
dream come true. The things needed to understand as a host expects to be nervous-
don’t try to eliminate your jitters, prepare- know what you are going to say and why
you want to say it, practice or rehearse- speak to supportive audience or practice your
script in front of the mirror, breathe-as you breath out say silently to yourself RELAX,
focus on your audience- stop focusing on yourself but focus on your audience instead,
simplify- communicate effectively keep your words simple, clear and understandable
and visualize success- close your eyes imagine your upcoming event picture yourself
speaking with confidence. He also share his experience about hosting and give some
tips being a good host

I learned that When you believe anything is possible

ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
MARCH 2, 2018

THE ART OF HANDLING COMPLAINTS TOWARD

EXCELLENT CUSTOMER SERVICE
MR. BRYLE VICMUDO, MBM

Last March 2, 2018 we had a class seminar on our Special Topics in Hotel and
Restaurant Management subject Mr. Bryle Vicmudo is our resource speaker on the
seminar entitled “The art of handling complaints toward excellent customer service”
Our class seminar held at University of La Salette (Audio Visual Room). He said that
no perfect service on the excellent service, he is a graduate of Master of business
management in University of La Salette. He discussed about the customer service
means helping customers efficiently, in a friendly manner. It's essential to be able to
handle issues for customers and do your best to ensure they are satisfied. Next is
what is complaint an expression of dissatisfaction made to an organization, related to
its product or services or the complaints-handling process itself, where a response or
resolution is explicitly or implicitly expected. Next is why do customer complaint they
complaint when their satisfaction has not been met and to release their anger, next is
why don’t unhappy customer complaint they think it is not work the time or effort,
they further think that no one would be concerned about their problem or solve it and
they do not know where to go or what to do. The customer’s needs when they
complain needs relating to the complaint is to have their concern dealt with quickly,
fairly and properly, to be given what they have been deride and perhaps an apology
and to have an action taken to rectify a problem or address a concern, needs as
individuals to be heard, to be understand and to be respected, people react to
customer complaints in different ways like ignore complaints, become defensive,
became angry or annoyed and concern about the loss of trade or the damage to their
professional reputation. He also give some tips on how to solve complains

I learned that customer is not always right but customer is always be a customer.
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
MARCH 2, 2018

LEADERSHIP AND SUPERVISION: UNVEILING THE KEY CONCEPTS

IN IMPECCABLE EVENT MANAGEMENT
MR. FAUSTINO “INNO” A. DY

Last March 2, 2018 we had a class seminar on our Special Topics in Hotel and
Restaurant Management subject Hon. Faustino “Inno” A. Dy V is our resource speaker
on the seminar entitled “Leadership and supervision: unveiling the key concept in
impeccable event management” Our class seminar held at University of La Salette
(Audio Visual Room). He study Political Economy and Business but he loves cooking
and that is his Fashion, he is not a chef but he loves cooking and he experience a lot in
cooking and he works in Pinoy Kitchen since high school for six years even in college.
He started a live cook server, cashier and the style of cooking that he had there is
catering style, cooking for a hundred people at a time. He learned the basic techniques
in that restaurant; he has a lot of task and for him it is a challenge and he also learn
many things about people. A leader should be confident in what they are doing, a
leader should be a good model. This is where people with vision and drive turn their
passion for growth into fresh opportunities to connect, collaborate and innovate. It’s
where Progresses – pioneers, professionals, leaders, entrepreneurs, innovators –
meet. And new possibilities are created every day. In the field of restaurant and
management, in the field of businesses you should have three letters which is ACE the
meaning of letter A is applies the characteristics in your business or in your personal
carrier and it should be achievable, C is a character of a people you need a challenge
which is failure but you will get some tips on that challenge and you should achieve it
to learn and for letter E is excellence in a business, Be consistent. Commit to working
consistently without pause, taking steps toward your business goals. It is through
consistent and diligent work, coupled with patience and flexibility, that you can climb
the ladder of success. He share about being a good leader and tips of being a good
leader

I learned that being leader is start in yourself because being a leader have a good
character and attitude
JESSA FAITH Q. CRUZ
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
MARCH 3, 2018

UPGRADING HOSPITALITY MANAGEMENT PRACTIONER’S

COMPETENCE: A BAKING AWARENESS
MS. JANETTE B. SALVO

Last March 3, 2018 we had a class seminar on our Special Topics in Hotel and
Restaurant Management subject Ms. Janette B. Salvo is our resource speaker on the
seminar entitled “Upgrading hospitality management practioner’s competence: a
baking awareness” Our class seminar held at University of La Salette (Audio Visual
Room). She finished a Bachelor of Science Hotel Restaurant and Management in Saint
Mary’s University and she is also a Former Dean in King’s College and she is a personal
chef in Singapore. She discussed about Baking the evidence of baking took place when
the wild grass grains were soaked in water and then everything was mixed together
and mashed into a broth like paste. Cooking of this paste was done by pouring it on a
flat hot rock and was cooked till it resulted in bread like substance. Roasting this paste
on hot embers made bread making easier, since it could be made any time fire was
created. Yeast was previously being used to brew beers, but ancient Egyptians started
it to bake breads that how it all started. Baking is a method of cooking food that uses
prolonged dry heat, normally in an oven, but also in hot ashes or in hot stones she
also give us some tips that we can remember in baking oven temperature use
recommended oven temperature to avoid over or under baking, preheat oven to
ensure constant and continuos oven temperature entire baking time. She also give
tips about baking and share her experience

I learned that if you bake you need to smile and always baked by heart and always
love what are you doing. She is a good speaker
ANJANNETTE G. AMANO
BSHRM – 4A
SPECIAL TOPICS IN HOTEL AND RESTAURANT MANAGEMENT
MARCH 3, 2018

EQUIPPING HOSPITALITY MANAGEMENT STUDENTS ON NUTRITION

AND WELLNESS
MR. JOHN FRICKSON H. SACATANI, RN

Last March 3, 2018 we had a class seminar on our Special Topics in Hotel and
Restaurant Management subject Mr. John Frickson H. Sacatani is our resource
speaker on the seminar entitled “Equipping hospitality management students on
nutrition and wellness” Our class seminar held at University of La Salette (Audio
Visual Room) He is registered nurse in the Philippines and abroad, youngest national/
international speaker of great Philippines, certified brand ambassador, silver
director, agriculturist and true health bureau. He said that health is not everything
but without health, everything is nothing, getting older doesn’t mean getting sickly,
be content with what you have, but never be content with what you can give. He gave
some tips about radicals or toxic stress come from first is stress, radiation from the
sun, pollution, toxins in the water, poor food choices, sedentary lifestyles and vices.
He also said that the top 7 food killer in the world is French fries, ice cream/ doughnut,
burger, iced tea, junk food, instant canton and sweetened pork. Top 8 killer diseases
are heart disease, cancer, hypertension, Alzheimer’s, diabetes, osteoporosis, arthritis
and obesity. He gave some quote about medicine “In the world of medicine, if I can
put you on a pill, I can see you every 3 months for the rest of your life. That’s how we
make money in medicine. If I put you on a plant- based diet and you get better, I
probably won’t see you again”. He gave also some verses psalms 103:3 who forgive
all thine iniquities; who health all diseases. He experience a lot from sadness to
happiness, the sadness is all about his mother because his mother died in cancer and
the happiness is he work and he helps his father all the time and they go everywhere
to enjoy life. He also give tips about healthy life style and share about his experience

I learned that you need to take care your body and eat healthy food Mr. Frickson is
one of the amazing guest speaker
This is group picture with Mr. Inno, Ma’am Ivy and sir Nap

With Hon. Faustino “inno” Dy.

Hon Inno giving us tips about TRENDS IN CULINARY ARTS AT ITS BEST.
This is our group picture with Mr. Frederick.

This is the Awarding of our Guest Certificate.

Mr. Frederick giving us tips about Leveling-up Front Liner’s Performance.

Discussion of Mr. Darwin

Awarding Of certificate

Our guest’s speaker picture with Sir Napol.

Demo in making bouquet of roses

The out come of the boquet

Awarding of our Guest Certificate.

.
MS. PRINCESS giving us tips about A GASTRONOMIC APPROACH.

Opening prayer by the organizers.

This is the Awarding of our Guest Certificate.

Registration in attending Seminar.

Giving some activities.

Our guest speaker Mr. Bryle Vicmudo.

He gave some tips in his topics.

This is the Awarding of our Guest Certificate.

This is the Awarding of our Guest Certificate.

Our guest’s speaker picture with Sir Napol.

Giving some tips his presentation.

The winner of questions and answer.

This is the Awarding of our Guest Certificate.

Group picture by the Organizers.

Our guest speaker Mr. John Sacatani.

He is a good speaker and he gave some tips about our health.

This is the Awarding of our Guest Certificate.