FRAMEWORX DIAGRAM

Market/Sales Resource
Resource Development & Management Resource Management & Operations
Business Sales Development Product Marketing Communications & Promotion Business Resource Strategy & Planning RM&O Support Readiness Resource Trouble Management
Process Process
Framework Marketing Strategy & Policy Marketing Capability Delivery Framework Resource Capability Delivery Workforce Management Resource Mediation & Reporting

Resource Development & Retirement Resource Provisioning Resource Performance Management

Market Strategy & Plan Marketing Campaign Contact/Lead/Prospect
Information Resource Data Collection & Distribution
Framework Market Segment Competitor Sales Statistic Sales Channel

Resource Resource Topology Resource Performance Resource Strategy & Plan Resource Test
Information
Application
Sales Portals Sales Aids Compensation & Results Contract Management Solution Management Framework Resource Specification Resource Configuration Resource Usage Resource Trouble
Framework Channel Sales Management Campaign & Funnel Management Sales Account Management Sales & Marketing Reporting

Business Process Framework Application Resource Lifecycle Management Resource Order Managment Resource Domain Management
Information Framework Framework
Integration Marketing Sales Channel Management Contact/Lead/Prospect Management Resource Performance Management Fault Management Resource Inventory Management Workforce Management
Framework
Resource Test Management Resource Process Management (Workflow/Integration) Voucher Managment

Network Number Inventory Management Usage Management Location Management

Product Integration
Framework
Resource Lifecycle Management Resource Configuration Trouble Ticketing Performance Usage

Workforce Management Content Management Digital Rights Management Test

Business Product & Offer Portfolio Planning Product & Offer Development & Retirement
Process
Framework Product & Offer Capability Delivery

Task Entity Supplier/Partner

Supply Chain Development & Management Supplier/Partner Relationship Management
Product Strategic Product Portfolio Plan Product Performance
Information
Framework Product Specification Product Offering Product Usage
Business Supply Chain Strategy & Planning Supplier/Partner Requisition Management
Process
Framework Supply Chain Capability Delivery Supplier/Partner Problem Reporting & Management

Product Strategy / Proposition Management Product Lifecycle Management Supply Chain Development & Change Management
Application Supplier/Partner Interface Management
Framework Product Catalog Management Product Performance Management Supplier/Partner Performance Management

Supplier/Partner Settlements & Payments Management

Frameworx
Integration Usage Performance Product Lifecycle Management Customer Order Management
Architecture Supplier/Partner RM Support & Readiness
Framework
Development
Methodology Supplier/Partner Supplier/Partner Order Supplier/Partner Bill Supplier/Partner Payment
Information
Integration Framework Supplier/Partner Plan Supplier/Partner SLA Supplier/Partner Bill Inquiry Supplier/Partner Interaction
Customer Framework
Supplier/Partner Product Supplier/Partner Performance Supplier/Partner Statistic Supplier/Partner Problem
Bill Payments & Receivables Management Manage Campaign Manage Customer Inventory Marketing Fulfillment

Business CRM Support & Readiness Customer QoS/SLA Management Bill Inquiry Handling Manage Product Offering Inventory Platform/
Process System Application Partner Management Supply Chain Managment Wholesale / Interconnect Billing
Framework Bill Invoice Management Selling Problem Handling Charging Customer Interface Management Order Handling Framework
Manage Sales Inventory Retention & Loyalty Manage Billing Events Manage Balances Business
Services
Integration Supply Chain Development Supply Chain Operations Supply Chain Billing
Information Customer Customer Order Customer Problem Customer Bill Collection Customer Bill Customer SLA
Framework
Framework Applied Customer Billing Rate Customer Interaction Customer Statistic Customer Bill Inquiry
Cataloged By

Application Customer Information Management Customer Order Management Customer Problem Management Bill Calculation Business
Services
Enterprise
Framework
Customer Service Representative Toolbox Billing Inquiry, Dispute & Adjustment Management
Application Framework Library
Business Strategic & Enterprise Planning Enterprise Risk Management Financial & Asset Management
Bill Format/Render Billing Account Management Transactional Document Production Receivables Management
Process
Customer Contact Management, Rentention & Loyalty Collection Management Case Management
Framework Enterprise Effectiveness Management Knowledge & Research Management
Assembly Interfaces
Stakeholder & External Relations Management Human Resources Management
Customer Self Management Charge Calculation & Balance Management

Customer SLA Management Billing Events Management

Service Inventory Information Revenue Assurance Enterprise Security Workforce

Integration Customer Management Management Framework

Framework Customer Billing Customer SLA Management Customer Order Management Customer Problem Management
Revenue Assurance Management Financial Management Security Management
Application Areas Application
Applications Interact Framework
Support Processes Using Business Services HR Management Asset Management Fraud Management Regulatory & Compliance Management

Service Knowledge Management Administrative Services

Service Development Management Service Management & Operations Entities Used by

Business Application Areas Integration Human Resource Management Financial & Asset Management Knowledge Management Revenue Assurance
Service Strategy & Planning SM&O Support Readiness Service Quality Management
Process Framework
Framework Service Capability Delivery Service Configuration & Activiation Service Guiding & Mediation
Service Configuration Manage Service Inventory
& Activation
Common Business Entities
Service Development & Retirement Service Problem Management

Interfaces
Represent
Information
Framework
Service Service Strategy & Plan Service Performance Service Problem
Service Service Business Inventory (Service) Information Root Party Business Interaction Usage Project Performance User Roles
Service Specification Service Configuration Service Usage Service Test
Services Framework
Base Types Location Agreement Policy Time Problem Capacity

Application Service Test Management Service Order Management Service Problem Management
Service Development Service Activation (OSS/J) Integration Infrastructure Cross Domain
Framework & Retirement
Application Middleware Bus Technology Catalog Management
Processes

Service Inventory Management Service Catalog Management Service Performance Management

Service Problem Framework Business Process Management Fallout Management

Service Quality Monitoring Processes Act on Entities Service Activation (MTOSI)
Management
Customer Management Customer Order Management Customer Problem Management
Integration Party Management Business Interaction Usage Project Management Location Management
Integration Service Capability Framework
Framework Delivery Order Management Policy Management Performance Test User Management Integration Services Trouble Ticketing
Customer Billing Customer SLA Management

Frameworx 12 copyright TeleManagement Forum (TM Forum) May 2012. The diagrams reflect Business Process Framework 12.0, Information Framework 12.0, Application Framework 12.0, and Integration Framework 12.0. Note that Integration Framework categories may
change as Business Services are defined. Elements of each Framework are positioned within the Domain where they interact most strongly with other Frameworks. A particular Element may have relevance in addtional Domains and may not necessarily be “contained” within the
Domain shown.