LAL BAHADUR SHASTRI INSTITUTE OF

MANAGEMENT, DELHI

BUSINESS COMMUNICATIONS

SPARKLING GLASS LIMITED

Submitted to: Submitted by

Dr. Parul Singh Naini Mittal (501)

Esha Gupta (504)

Nitin Yadav (4
 Sparkling Glass Limited

How to identify the most suitable replacement for Mr. Ashok, General Shift In Charge, before he

retires in the next three months.

Terms of Reference

-To discover a swap for Mr. Ashok who is right now the General Shift In Charge for Sparkling

Glass Ltd. before he resigns in the following three months.

-To resolve the severe working condition issues for the workers.

Procedure

- Setting up a committee for resume shortlisting of potential candidates within the SGL limited

headed by plant superintendent

-A gist a discussions with the four potential candidates were also shared by the plant superintendent

with the committee.

- Inviting applicants from Open market to join SGL Limited and work for the growth of the
company.

Findings

INTERVIEW WITH FOUR POTENTIAL CANDIDATES

1. Interview with Mr. Khanna.

PROS
- He holds a diploma in glass technology and also 1 year diploma which he acquired from a local

institution offering correspondence courses.

- He has been part of SGL for over three years now and has also worked in another organization

in a similar job for a period of two years.

-He is enrolled in production planning and management which is an evening course.

- He is very good with his communication skills and can easily put forward any case very

efficiently

CONS

-Recently, he had developed a negative attitude which made it difficult for the workers as well as

the union to collaborate and work with him

-In the recent time, he was not able to dedicate to extra hours as earlier which led to deterioration

in his productivity level .

DISCUSSION WITH SUPERINTENDENT

-He was facing certain difficulty in checking in the evening because of his wife as she was scared

of being alone .

-He also complained that the workers do not listen to him, they are obstinate, refused to understand

and do not adhere to whatever he proposes.

1. Interview with Mr. Punjabi

PROS
-He has been working for the organisation with SGL since past 12 years.

-He hold a diploma in glass technology and is very good at handling , production planning and

scheduling.

-With sheer hardwork, reached the level of junior shift incharge.

-Established loyal relationship with the management by giving accurate feedbacks.

-Maintains a very healthy relationship with the workers and is respected amongst them.

CONS

-He often gets confused with numbers

-He finds hard to understand them during production, planning and scheduling.

DISCUSSION WITH SUPREINTENDENT

-He confesses that he is aware of his lack of knowledge with numbers and is trying his best to

overcome this problem.

-He understands the business very well as he has been associated with the organization since last

12 years.

2 Interview with Mr. Gupta.

PROS

-He has been working with SGL past 3 years and acts as a Junior Shift Incharge and he has been

reporting to Mr. Ashok directly.

-He is a trained glass technologist and has been assisting Mr. Ashok in production planning ,

scheduling and costing for a decent amount of time now.

- Mr. Ashok considered him to be his right hand.

-He has a healthy relation and has been able to work with workers and union very efficiently

DISCUSSION WITH SUPREINTENDENT

- He happen to mention that he has been doing most of the planning and scheduling job for general

shift which was under Mr. Ashok.

- He also informed that he has been able to pick up the job well enough without any help from Mr.

Ashok.

- He also assured the superintendent that he could handle to job of planning, scheduling and costing

on his own.

3 Interview with Mr. Gulati.

PROS

-He has a working experience of working in another glass technology company prior to joining

SGL and has acquired his qualifications on supervisory behavior through correspondence courses.

-He is able to handle any kind of situations very well on personal level .

-He willingly put extra hours across different shifts.

DISCUSSION WITH SUPREINTENDENT

-He pointed out that he’s other looked after the job of other colleagues when they were late or

failed to show up.

- He was able to handle the job according to the norms in the absence of the plant superintendent.

Conclusion

Above findings lead to the following conclusions about Mr. Gulati :

-He will be a suitable candidate to takeover Mr. Ashok’s position after his retirement because he

knows the organization pretty well and has the right amount of experience that is required .

-He also has a good reputation among the workers and even union finds it easy to work with him.

-He has been working as Mr. Ashok’s right hand which means he is a very good candidate for the

required position.

Recommendations

-The company should build a proper strategy on how they can reduce the cost of production

and should also do a extensive market research and competitor analysis in order to be updated

with the current market scenarios and prices

-The new recruits should work on improving the difficult working conditions for workers

which will lead to increase in the overall productivity.