To: Fadila Silajdzic

From: Paul Murphy III, President and CEO

RE: Horrible Customer Service Experience, 10/4/19
Date: October 29, 2019

Dear Fadila Silajdzic,

Thank you for writing to us about your recent customer experience on October 4, 2019. We
deeply appreciate you taking the time to reach out on why our customer service did not meet
your expectations, and apologize on the company’s behalf. Red Robin values every customer
feedback on our staff, as we take these allegations very seriously. It is our number one duty to
address your needs and bring the best solution to resolve this concern as best as possible.

Our team successfully reviewed the information sent, along with your requests. We would like
to reassure you that our shift leaders are currently undergoing and directing a retraining
program for all future and current employees on religious accommodations to avoid future
errors. We are also working to improve customer service by scheduling a mandatory meeting
this upcoming Friday, in discussion of our core values and goals to serve each customer. Our
company acknowledges the importance of all religious practices and acts with respect. It is our
number one goal to go above and beyond to meet all our guests’ needs. Included below, is how
my team and I plan on taking direct action from the incident.

Our company has high expectations to avoid such incidents you have experienced. We will
immediately conduct a re-training program for each individual employee, review and test them
on our Code of Ethics and the core values here at Red Robin Inc. (Honor, Integrity, Continually
Seeking Knowledge and Having Fun). We will also specifically highlight accommodating food
requests of customers due to religious practice and other acts. All employees will be monitored
and required to take an audit analysis to ensure that such accommodations are being met and
implied in the workforce. We hope these steps will result in happy customers who feel above
and beyond with the Red Robin experience, and no further related incidents.

Please accept our sincerest apologies with this included discount code of ten percent off every
future meal until the year of October 2020. We hope your next visits here at Red Robin will
meet our standard of excellence and more. If you have any additional concerns or comments,
feel free to reach out to me.

Sincerely,
Paul Murphy