Objectives for Customer Perspective:

Minimizing
Weight
Objectives HR Metrics Cost/Maximizing Implications of the HR Metrics
age
Human Capital
Skilled/Competent HR team of OYO needs to hire skilled and
World Class Workforce Maximizing competent employees who can foster
30%
Standards Innovation & Human Capital innovation and creativity in their work to
Creativity ensure world class service standards.
Employee OYO employees should be extremely
Happiness Index responsive towards providing highest quality
Responsive
Employee Maximizing service standards. For this HR needs to ensure
Quality 25%
Engagement Human Capital that employees are not only engaged and
Service
Energized energized but they also have a high score on
employees Happiness Index to provide quality service.
Performance OYO is going through financial difficulties and
Driven Culture the HR needs to ensure that they are not only
Low Cost Continuous training able to attract but also retain top talent to
25% Minimizing Cost
Provider and development minimize cost. This can be done by having a
Attract & Retain performance driven culture and continuous
Top talent training & development.
OYO needs to empower its employees to act
Employee Support
Business as strategic business partners. HR needs to
System
Partner Maximizing play a strategic role by establishing strong
20%
(Strategic Human Capital employee support systems and provide
Opportunity for
Support) employees with self-development
self-development
opportunities to achieve the same.