Professional Documents
Culture Documents
English For Hotel
English For Hotel
3. Guest : I ordered two cups of coffee and some sandwiches and that was an hour ago.
Receptionist : ………………………………………….
A. We will send your order to your room right now.
B. It’s fine, Sir. You can wait a little bit longer.
C. Please forgive us, Sir. We don’t like coffee.
D.I am OK, Sir. I forgot about your order.
E. I am so sorry.
5. Housekeeping did a very poor job of cleaning the bathroom. The tub is still filthy. Choose the best
respons for that question !
A. Thank you, I appreciate that
B. Let me look into that sir and I’ll call you right back
C. I’m sorry about that sir. I’ll get you another order right away
D. Why don’t you use that one and I’ll have someone check this out
E. I’ll send someone up right away and have it cleaned again
6. Bell boy opens the door and enter the room first (without luggage), followed by the guest. Bell boy
return to take the luggage.After putting the luggage
Bell Boy : Mr Scott, ………………………………..?
Mr.Scott : Yes, please.
Bell Boy : We start from here.This is the master switch for the power. Insert your key card here, and
the power will be on. If you leave the room, take your key card from here, and the power in the room
will be off ,etc.
A.Excuse me Sir,can I leave now ?
B. would you like me to explain your room facilities?
C. Can I show you how to open the window ?
D. Let me check your room facilities.
E. Could I help you to bring something ?
9.