IAA COM - Issue - 05 - Rev 00 Apr 2018 PDF

Part: 0
Cargo Operations Manual Page: 1 of 34

Issue: 05
Rev: 00
Iran Aseman Airlines
General Date: 01 Apr 2018
DMD-Commercial and Airport Services

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IAA
Cargo Operations Manual

5th Issue
Revision: 00
Effective: 01 April 2018

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Intentionally Left Blank

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Cargo Operations Manual
5th Issue
Revision: 00
A. Kaynezhad
N.S.Mansouri
Prepared by
M. Habibzadeh
K. Radrazm
DMD
Samad Commercial & Airport Services

Signed by
Aminzadeh
Safety & Quality Assurance

Director
Reviewed by Ali Hadinezhad
rgganuMoelc touoccA
Approved by Hossein Alaie
Date: 01 April 2018

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0.1 References
 IOSA Standards Manual; Latest Revision
 IATA Airport Handling Manual; Latest Revision
 IATA Cargo Services Conference Resolutions Manual; Latest Revision
 IATA Live Animals Regulations; Latest Revision
 IATA Dangerous Goods Regulations; Latest Revision
 IATA The Air Cargo Tariff Manual, Rules; Latest Revision
 IATA Perishable Cargo Regulations, Latest Revision
 IATA ULD Regulations; Latest Revision

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0.2 The Administration of Cargo Operations Manual (COM)

IAA DMD of Commercial and Airport Services is accountable for issuing, updating and the
administration of COM.
a. The List of Effective Pages (LEP) identifies the revision status of each single page.
b. Specific Copy Numbers that refer to recipient concerned are allocated to each Original
Copy of the Manual associated with the specific recipient of the Manual and the copies
are distributed according to the distribution list (part 0.6). Additionally distributed copies
will not be updated. Printouts from soft copies of the Manual reflect ‘’Uncontrolled If
Printed”.
c. Each copy is distributed formally, based on the distribution list (part 0.6) of this Manual,
and bears the phrase "Official Copy" that is stamped on the covering page along with the
allocated Copy No.
d. A copy of PDF file of the manual is maintained in IAA E-library.
e. When revisions nearly influence 50% of the Manual or more, then the next issue will be
published & distributed, accordingly.
f. A vertical bar as a distinguishing mark in the margin, against the revised information
indicates the revised part.
g. Revisions are distributed to the recipients and every Manual holder shall replace the
revised copies with the revised parts.
h. This Manual shall be revised in case of any required updating, in order to be in
compliance with the latest improvement in the field of Commercial Aviation especially in
Cargo Operations Functions.
i. Any comments for amendments or completion of the processes, procedures and
standards of this Manual are welcomed and will be paid attention to, in the following
reviews and revisions; besides any questions pertaining to information contained in this
Manual shall be addressed to DMD of Commercial and Airport Services in written.

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0.3 Tables of Contents

Title
0. General
0.1 References
0.2 The Administration of COM
0.3 Table of Contents
0.4 List of Effective Pages
0.5 Record of Revisions
0.6 Distribution List
0.7 Introduction
0.8 Abbreviations
0.9 Airport Coding / Decoding
1. Management and Control

1.1 IAA Company Policy
1.2 Organization and Accountability
1.3 Authorities and Responsibilities
2. Cargo Acceptance
2.1 General
2.2 General Requirements
2.3 IAA Regulations for Cargo Transportation
2.4 Cargo Acceptance Procedures
2.5 Consignment Acceptance Sources
2.6 Shipper's Responsibilities
2.7 Shipper’s Right of Disposition
2.8 Acceptance from IATA Cargo Agent
2.9 Procedures to be taken Before Acceptance of Consignments
2.10 Acceptance of Special Cargo in Interline Flight
2.11 Restrictions
2.12 Not Acceptable Cargo
0.3 Table of Contents (cont.)
Title
2.13 Routing
2.14 IAA Rights over Shipments in Course of Carriage

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3. Payment
3.1 Payment
3.2 Methods of Payment
4. Transportation Charges
4.1 Transportation Charges
4.2 Precedence of Rates and Charges
4.3 Computation of Charges
4.4 Services and Related Charges
4.5 Charges Amendments
5. The Air Waybill

5.1 General
5.2 Use of Air Waybill
5.3 Distribution of Air Waybill
5.4 Contracts
5.5 Completion Procedures of Air Waybill
6. Special Cargo
6.1 Perishable Cargo
6.2 Personal Effects- Unaccompanied Baggage
6.3 Human Remains (Cremated, Embalmed, or not Embalmed)
6.4 Heavy and/or Bulky Cargo
6.5 Live Animals
6.6 Wet Cargo
6.7 Valuable Cargo
6.8 Consolidation Shipment
Title
7. Handling of Consignment
7.1 Cargo Preparation
7.2 Preparation of Special Load
7.3 Manifest
7.4 Re-routed Consignment

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7.5 Special Load Notification to Captain

7.6 Bulk Load Weight Statement
8. Dangerous Goods
8.1 Definition
8.2 Acceptance Procedures
8.3 Responsibilities
8.4 Establishment of Dangerous Goods Training Programme
8.5 Dangerous Goods Accidents and Incidents Report Process
8.6 Notification of Undeclared or Mis-Declared Dangerous Goods
8.7 Ramp Incident/Accident Report
8.8 Dangerous Goods Loading Restrictions
9. Mail Handling
9.1 Mail Handling
9.2 Diplomatic Mail
9.3 Company Mail
10. Collection Sacks and Bags

10.1 Collection Sacks and Bags
10.2 Colors of the Sacks for Carriage of Small Items

Title
11. Handling and Stowage of Special Cargo
11.1 Handling of Live Animals
11.2 Handling of Wet Cargo
11.3 Handling of Perishable Cargo
11.4 Handling and Protection of Valuable Cargo
11.5 Handling of Toxic and Infectious Substances
11.6 Handling of Dry Ice
11.7 Handling of Damaged Cargo
11.8 Handling of Pilfered Cargo
11.9 Handling of Baggage and Cargo in the Case of High Winds

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11.10 Stowing Cargo in Cargo Carts/Dollies

11.11 Security of Cargo
11.12 Safety Procedures for Cargo Handling Personnel
11.13 Aircraft Loading / Unloading Operations
12. Damaged Cargo

12.2 Damaged Cargo Fit for Journey
12.3 Damaged Cargo Not Fit for Journey
12.4 Transit
13. Delivery of Consignment

13.1 Delivery Procedures
13.2 Notification to Consignee
13.3 Delivery of Consignment
13.4 Collection of Charges
13.5 Delivery Order
13.6 Delivery of Goods
13.7 Cargo Irregularity Report – IRP
Title
14. Cargo Irregularity
14.1 Mishandling Procedures
14.2 Definitions
14.3 Cargo Discrepancy Report
14.4 Cargo Tracing
15. Cargo Claims

15.1 General
15.2 Claim Processing
15.3 Limitations on Claims and Actions
15.4 The Receiving Station
15.5 The Cargo Customer Relations Section
15.6 The Insurance and Claims Section

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16. Miscellaneous
16.1 Embargo
16.2 Cargo Backlog
16.3 Non-Revenue Cargo
16.4 Conditions of Carriage
17. Off-Loading of Cargo

17.1 General
17.2 Order of Off- Load
17.3 Off-Loading and Reloading
17.4 Off-Loading and Reloading Procedures
18. Cargo Terminal

18.1 Security of Cargo Terminal
18.2 Security and Safety of Cargo in Cargo Terminals
18.3 Segregation and Stowing of Special Cargo in Cargo Terminal
Title
19. Scales Calibration
19.2 Considerations in the Use of Weighing Machines
20. Unit Load Devices

20.1 Definition
20.2 Storage and Handling of Unit Load Devices
20.3 Continued Airworthiness of Unit Load Devices
20.4 ULD Buildup and Breakdown
20.5 Loading Principles
20.6 Tagging of Unit Load Devices
20.7 Handling/ Load Information Codes to be used on Traffic Documents and Messages
20.8 Codes for Loads Requiring Special Attention
20.9 Weight Control of Load
20.10 Aircraft Unit Load Device-Weight and Balance Control
20.11 Unit Load Device/ Bulk Load Weight Statement
20.12 Unit Load Device/ Bulk Load Weight Signal

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21. Appendices
21.1 IAA Domestic and International Stations
21.2 Delegation of Responsibilities
21.3 Cargo Charges Correction Advice (CCA)
21.4 Shipper's Certification for Live Animals
21.5 Live Animals Acceptance Checklist

21.6 Pre-Flight Manifest
21.7 Cargo Manifest

21.8 Special Load - Notification to Captain Form (NOTOC)
Title
21.9 ULD/Bulk Load Weight Statement
21.10 Dangerous Goods Occurrence Report Form
21.11 Ground Incident /Accident/Damage Report Form
21.12 Goods Arrival Notification Form
21.13 Cargo Irregularity Report Form
21.15 Missing Cargo Tracer
21.16 Letter of Acknowledgment
21.17 Letter of Transfer
21.18 Loading Chart
21.19 Cargo Sales Report
21.20 Cargo Acceptance Form
21.21 Cargo Service Invoice
21.22 Customs Delivery Order
21.23 Report of Inward Cargo Charges Assignment
21.24 Application for Refund of Air Waybill Charges
21.25 Free of Charge Transport Application
21.26 Cargo Damage and Irregularity Report
21.27 Name Change
21.28 Sample of the Tag for Unserviceable ULD
21.29 Appendix A -Mandatory Occurrence Reporting Form (MORs)
21.30 IATA/ ICAO Hazard and Handling Labels

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0.5 Record of Revisions
Issue Revision Revised by

Issue Date Effective Date
Number Number
Commercial and
Issue No. 1 Revision No. 0 February 2006 February 2006 Airport Services QA
Dept.
Commercial and
Issue No. 2 Revision No. 0 August 2007 August 2007 Airport Services QA
Dept.
Commercial and
Issue No. 3 Revision No. 0 January 2011 January 2011 Airport Services QA
Dept.
Commercial and
Issue No. 4 Revision No. 0 January 2013 January 2013 Airport Services QA
Dept.
Issue No. 4 Revision No. 1 January 2015 January 2015 DMD-Commercial and
Airport Services
Issue No. 4 Revision No. 02 May 2017 May 2017 DMD-Commercial and
Airport Services
Issue No. 5 Revision No. 00 01 April 2018 01 April 2018 DMD-Commercial and
Airport Services

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0.6 Distribution List
Note: For Table A the manual will be distributed through IAA Elib, for tables B to D the CD will be
provided.
A: Internal Parties
Recipient Copy No.

Managing Director Elib
DMD-Commercial and Airport Services Master Copy
DMD- Operations Elib
DMD-Executive Affairs & Fleet Development Elib
DMD- Continuing Airworthiness-Part M Elib
DMD- Part 145 Organization Elib
Director General of Security Elib
Director General of Safety & Quality Assurance Elib
Director General of Manpower Development and Training
Elib
Center
Director General of Airport Services Elib
Director General of Cargo Sales Elib
Director General of Shiraz Base Elib
Director General of Mashad Base Elib
Director General of Passenger Sales Elib
Mehrabad Airport Station Manager Elib
Imam Khomeini Airport Station Manager Elib
Baggage Services Manager Elib
Flight Coordination Manager Elib
Passenger Services Manager Elib
Domestic and International Stations Affairs Manager Elib

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B: Domestic Stations
Copy Copy
Recipient Recipient
No. No.
ABADAN 01 LAVAN 27
AHWAZ 02 MASHAD 28
ARAK 03 NOW SHAHR 29
ARDABIL 04 PARSABAD 30
ASALOYEH 05 RAMSAR 31
BAHREGAN 06 RASHT 32
BAM 07 SABZEVAR 33
BANDAR ABBAS 08 SAHAND 34
BANDAR LENGEH 09 SANANDAJ 35
BOJNORD 10 SARI 36
BUSHEHR 11 SHAHRE-KORD 37
CHAH-BAHAR 12 SHIRAZ 38
DEZFUL 13 TABRIZ 39
GHESHM 14 TEHRAN 40
GORGAN 15 TOHID 41
HAMADAN 16 URMIEH 42
ILAAM 17 YASUJ 43
IMAM KHOMEINI 18 YAZD 44
ISFAHAN 19 ZAHEDAN 45
KERMAN 20
KERMANSHAH 21
KHARK 22
KHOY 23
KISH 24
LAMERD 25
LAR 26

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0.6 Distribution List (cont.)

C: Overseas Stations
Copy Copy
Recipient Recipient
No. No.
BATUMI 46 MOSCOW 58
DOHA 47 MUSCAT 59
DUBAI 48 STOCKHOLM 60
DENIZLI 49 ST.PETERSBURG 61
DUSHANBE 50 SULAYMANIYAH 62
GHANDEHAR 51 YEREVAN 63
ISTANBUL 52 TBILISI 64
KABUL 53 NAJAF 65
KUALA LUMPUR 54
KUWAIT 56
MAZARSHARIF 57
D: External Parties
Recipient Copy No.

Iran Civil Aviation Organization 66
Note: Highlighted Stations are not active.

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0.7 Introduction
Purpose
This Cargo Operations Manual has been designed and developed by DMD of Commercial and
Airport Services in accordance with IAA policies, IATA rules and regulations, Standards and
Recommended Practices contained in IOSA Standards Manual (ISM) and ICAO provisions
applicable to Cargo Operations (Cargo and Mail Acceptance, Handling and Security) Scope.
It provides IAA and Handling Company (ies) personnel with the necessary information, guidelines,
processes and procedures to perform the functions and operational duties in a safe, secure and
smooth manner, and to produce desired quality results.
This Manual has been signed by DMD of Commercial and Airport Services; Reviewed by Safety
and Quality Assurance Director and Approved by Accountable Manager.
Scope
The areas where Cargo Operations (Cargo Acceptance, Cargo Handling and Security) are
conducted by IAA or Handling Agents and the personnel who perform these functions at all IAA
stations in Iran or other countries.
Note 1: IAA does not transport Dangerous Goods.
Note 2: Transportation of cargo includes revenue and non-revenue cargo.

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0.8 Abbreviations
AFRS Approved for Return to Service
ATT Attached to Air Waybill
AWB Air Waybill
BKD Booked
C Centigrade
CAA Cargo Assembly Area
CAR Cargo Air Waybill Record
CAO Civil Aviation Organization
CASS Cargo Account Settlement System
CCA Cargo Charges Correction Advice
cm Centimeters
CMM Component Maintenance Manual
CNEE Consignee
COM Company Mail
COM Cargo Operations Manual
DFLD Definitely Loaded
DG Density Group
DIMS Dimensions
DIP Diplomatic Mail
DOI Dry Operating Index
DOW Dry Operating Weight
e.g. For Example
ETV Elevating Transfer Vehicle
F Fahrenheit
FAD Freight Advise of Discrepancy
FDA Freight Discrepancy Answer
FDAV Found Mail Documents
FDAW Found Air Waybill
FDCA Found Cargo
FDMB Found Mail Bag
FFA Air Waybill Space Allocation Answer

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0.8 Abbreviations (cont.)

FFR Air Waybill Space Allocation Request
FRP Freight Irregularity Report
GBL Government Bill of Lading
GCR General Cargo Rate
GOH Garment on Hanger
H Aircraft Hold
IAA Iran Aseman Airlines
IATA International Air transport association
ICAO International Civil Aviation Organization
IRI Islamic Republic of Iran
IOSA IATA Operational Safety Audit
In Inches
IRP Notice of Non-Delivery Irregularity Report
Kg Kilogram
Lb Pounds
LDD Loaded
LDM Load Message
LHO Fresh Blood Plasma
Mc Cubic Meters
MCO Miscellaneous Charges Order
MGW Maximum Gross Weight
mm Millimeters
MSAV Missing Mail Documents
MSAW Missing Air Waybill
MSCA Missing Cargo
MSM Management System Manual
MSMB Missing Mail Bag
NCV No Customs Value
OEM Original Equipment Manufacture
ODLN ULD Operational Damage Limit Notice
ULD Unit Load Device

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0.8 Abbreviations (cont.)

UTC Coordinated Universal Time
WBM Weight and Balance Manual
UWS ULD/ Bulk Load Weight Signal

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0.9 Airport Coding / Decoding
Airport Codes Airport Names

ABD ABADAN
ACP SAHAND Airport
Airport Names
ACZ ZABOL Codes
ADU ARDABIL LCA LARNACA
AFZ SABZEVAR LFM LAMERD
AWZ AHWAZ LRR LAR
AZD YAZD LVP LAVAN
BDH BANDAR LENGEH MHD MASHAD
BJB BOJNORD NJF NAJAF
BND BANDAR ABBAS NSH NOWSHAHR
BUZ BUSHEHR OMH URMIEH
BXR BAM PFQ PARS ABAD
DAM DAMASCUS RAS RASHT
DEF DEZFUL RJN RAFSANJAN
DXB DUBAI RUD SHAHROOD
DYU DUSHANBE RZR RAMSAR
GBT GORGAN SDG SANANDAJ
GSM GHESHM SRY SARI
IAQ BAHREGAN SYZ SHIRAZ
IFN ISFAHAN TBZ TABRIZ
IMAM KHOMEINI INT'L TEW TOHID
IKA
AIRPORT
THR TEHRAN
ILL ILAAM
XBJ BIRJAND
JAR JAHROM
YEH ASALOYEH
JYR JIROFT
YES YASUJ
KBL KABUL
ZAH ZAHEDAN
KER KERMAN
ZBR CHAH-BAHAR
KHK KHARK
KHS KHASAB
KHY KHOY
KIH KISH
KSH KERMANSHAH
KWI KUWAIT

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0.9 Airport Coding / Decoding (cont.)
Airport Names Airport Codes Airport Names Airport Codes

ABADAN ABD LAR LRR
AHWAZ AWZ LARNACA LCA
ARDABIL ADU LAVAN LVP
ASALOYEH YEH MASHAD MHD
BAHREGAN IAQ NAJAF NJF
BAM BXR NOW SHAHR NSH
BANDAR ABBAS BND PARSABAD PFQ
BANDAR LENGEH BDH RAFSANJAN RJN
BIRJAND XBJ RAMSAR RZR
BOJNORD BJB RASHT RAS
BUSHEHR BUZ SABZEVAR AFZ
CHAH-BAHAR ZBR SAHAND ACP
DAMASCUS DAM SANANDAJ SDG
DEZFUL DEF SARI SRY
DUBAI DXB SHAHROOD RUD
DUSHANBE DYU SHIRAZ SYZ
GHESHM GSM TABRIZ TBZ
GORGAN GBT TEHRAN THR
ILAAM IIL TOHID TEW
IMAM KHOMEINI INT'L URMIEH OMH
IKA
AIRPORT YASUJ YES
ISFAHAN IFN YAZD AZD
JAHROM JAR ZABOL ACZ
JIROFT JYR ZAHEDAN ZAH
KABUL KBL
KERMAN KER
KERMANSHAH KSH
KHARK KHK
KHASAB KHS
KHOY KHY
KISH KIH
KUWAIT KWI
LAMERD LFM

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Part: 1
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Management and Control Date: 01 April 2018

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Table of Contents
Part Title Page No.

1.1 IAA Quality, Safety and Security Policy 2
1.1.1 IAA Quality Policy 2
1.1.2 IAA Safety Policy 4
1.1.3 IAA Security Policy 6
1.2 Organization and Accountability 8
1.3 Authorities and Responsibilities 9
1.3.1 Job Descriptions and Duties 10
1.3.1.1 DMD of Commercial and Airport Services 10
1.3.1.2 General Director of Cargo Operations 11
1.3.1.3 International and Domestic Cargo Manager 13
1.3.1.4 Cargo Acceptance and Sales Supervisor 14
1.3.1.5 In-charge of the Cargo Agents Affairs 15
1.3.1.6 Cargo Department Supervisor 16
1.3.1.7 In-charge of Cargo Coordination 16
1.3.1.8 In-charge of Issuance of AWB 17
1.3.2 Qualification Matrix 17
1.3.2.1 CGO Personnel at Supervisory Level 17
1.3.2.2 CGO Personnel 18
1.3.3 Organization Chart 19
1.4 Communication 20
1.5 Provision of Resources 22
1.5.1 Responsibilities of External Service Providers 22
1.6 Document Control 23
1.6.1 Electronic Documents and Records 24
1.7 Operations Manuals 25
1.8 Records System 26

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1.1 IAA Quality, Safety and Security Policy

1.1.1 IAA Quality Policy
 Iran Aseman Airlines is totally committed to the operations of aircraft to the highest
standards, airworthiness in continual compliance with the CAO.IRI statutory requirements,
and international regulations and standards.
 The quality and reliability of services are of first importance.
 IAA is committed to implementing, maintaining and constantly improving quality policy for
ensuring to meet national and international relevant standards, while delivering services.
 Analyze quality related malfunctions and their subsequences by means of specific expertise
committees, that are responsible to plan and advice corrective actions for implementation.
 IAA is committed to plan, support, and promote implementation of corrective actions for
improving operational performance.
 Enhance the competence of personnel by satisfying their training requirements and
reinforcing their qualifications, as such IAA would ensure they are physically and medically
fit for duty,
 Define, clear processes and instructions in compliance with applicable standards,
 Use and maintain suitable equipment and tools,
 Establish quality system through the organization,
 Determine the effectiveness of quality system by conducting Internal and External Audits,
 IAA endeavors to provide a safe, secure and a healthy environment for passengers,
customers and employees.
 The employees are encouraged to report any safety, quality or security related incidents or
issues arising during flight, maintenance, ground handling, cargo operations and other
operational functions.
 All employees shall comply with the management system processes, quality standards and
CAO.IRI standards and regulations based on which the operations are conducted and
assist regulatory auditors in an open manner.
 All operational personnel are required to comply with the applicable laws, regulations and
procedures in all locations where operations are conducted.
In order to implement the above commitment, IAA’s policy consists of:

 A systematic approach to compliance management which is developed to ensure
compliance with the law and to achieve continues performance improvements;

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 Supporting any staff (Company or Contractor) who request that work on any location should
stop if in that person’s considered professional opinion the work is unsafe or may cause
environmental damage;
 Setting targets for improvement and measure, appraise and report performance;
 Requiring contractors to manage their compliance system in line with this policy;
 Optimization of energy and material
 Flight Safety and security are the primary area where safe systems of working are
conducted to enable the maintainers to provide full airworthy aircraft, which are then safely
operated by trained and experienced pilots.
 Compliance Monitoring and Management objectives are therefore given equal status with
those for other areas of the business, and all personnel are expected to strive continuously
to improve the performance in these areas by working towards the targets mentioned in this
manual. The function of individuals concerning to these targets shall be under consideration
and assessment. IAA management and staffs are accountable for the management of risks
inherent in all activities in regards for safety and security.
 Accountability for the provision of a compliance monitoring working environment through
active leadership, sound procedures and guidelines, effective training program and good
communication will be cascaded through all level of management and staff.
All employees must accept their responsibility to comply with compliance monitoring legislation,
regulations, IAA rules and procedures. To this end, employees and contractors are expected to
work in a manner which safeguards themselves, co-workers, passengers and all those connected
with our business, and to bring to management’s attention any process or activity which they
consider is not in line with this policy.
This policy is reviewed for possible update a minimum of two years, to ensure continuing
relevance.
Hossein Alaei
Managing Director

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1.1.2 IAA Safety Policy

Safety is one of our core business functions. We are committed to developing, implementing,
maintaining and constantly improving strategies and processes to ensure that all our aviation
activities take place under an appropriate allocation of organizational resources, aimed at
achieving the highest level of safety performance and meeting regulatory requirements, while
delivering our services.
All levels of IAA management and all employees are accountable for the delivery of this highest
level of safety performance.
We are committed to:
 Support the management of safety through the provision of all appropriate resources, that
will result in an organizational culture that fosters safe practices, encourages effective
safety reporting and communication, and actively manages safety with the same attention
to results as the attention to the results of the other management systems of the
organization;
 Ensure the management of safety is a primary responsibility of all managers and
employees;
 Establish and operate hazard identification and risk management processes, including a
hazard reporting system, in order to eliminate or mitigate the safety risks of the
consequences of hazards resulting from our operations or activities to achieve continuous
improvement in our safety performance;
 Ensure that no action will be taken against any employee who discloses a safety concern
through the hazard reporting system, unless such disclosure indicates, beyond any
reasonable doubt, gross negligence or a deliberate or willful disregard of regulations or
procedures; We will foster a culture of open reporting of all safety hazards;
 Comply with and, wherever possible, exceed, legislative and regulatory requirements and
standards;
 Ensure that sufficient skilled and trained human resources are available to implement
safety strategies and processes;
 Ensure that all staff are provided with adequate and appropriate aviation safety information
and training, are competent in safety matters, and are allocated only tasks commensurate
with their skills;
 Establish and measure our safety performance against realistic safety key performance
indicators and safety performance targets;

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 Continually improve our safety performance through continuous monitoring and

measurement, and regular review and adjustment of safety objectives and targets, and
diligent achievement of these; and
 Ensure externally supplied systems and services to support our operations are delivered
meeting our safety performance standards.
 Ensure promotion of a positive safety culture and safety awareness.
 Ensure provision of safety training to all personnel appropriate to their job function.
 All employees are responsible for reporting of safety & security related occurrences,
hazards, unsafe acts/conditions, latent factors and inadvertent mistakes. Reporting
unpremeditated or inadvertent errors will not result in any disciplinary or punitive action
against the reporter or other individuals involved unless, of course, such errors results from
illegal activity, violation, willful misconduct or other egregious actions.
IAA embraces the following safety principles:

 We will never take unnecessary risks.
 We understand that safe does not mean risk free.
 Everyone is responsible for the identification and management of risk.
This safety policy is reviewed annually for necessary updates.
Hossein Alaei
Managing Director
01 April 2018

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1.1.3 IAA Security Policy

In the framework of laws and regulations (Internal and International) and with great attention to
religious law and Islamic ethics, IAA security department has employed all its ability to fulfill the
following purposes:
 Implementation of Security Management System as a major responsibility by referring to
rules and regulations documented according to religious law & Islamic thought in sync with
international rules and provision of required resources for the successful implementation of
it.
 Coordination and being in step with IAA’s Accountable Manager to ensure lawfulness, no
lawlessness and to promote sense of responsibility and to be in compliance with
regulations and standards of IAA.
 Coordination and collaboration with IAA’s senior managers in means of benefit increasing
with focus on the principle of right man on the right job and employing committed experts
along with verifying personnel’s, applicants and third parties’ security background.
 Compilation and updating the security program according to national rules (General laws of
Islamic Republic of Iran, Approvals of Supreme National Security Council and Expediency
Council) and international requirements and regulations of Aviation Industry (ICAO Annex
17, ICAO DOC 8973, IATA Security Manual and IOSA)
 Compilation of Security Training Program according to National and International
requirements and to ensure IAA personnel and third parties receive initial and recurrent
training.
 Regular assessment to ensure effectiveness of security activities in all managers’ and
security personnel’s efficiency.
 Identifying challenges and prevention of their occurrence in the scope of general and
specific activities of IAA by taking necessary actions in the path of protecting IAA and all
employees and preventing breach of security by destructive and undesirable elements in
the organizational structure.
 Emphasizing the observance of employee’s privacy, not divulging personnel secrets,
protecting their information and providing job security.
 Establishment and promotion of security awareness and security culture.
 Establishment of security objectives and security performance standards.
 Taking necessary actions to provide required and complete security to fleet in order to
prevent unauthorized access to security sensitive airport areas and IAA’s areas (landside
and airside), IAA’s passengers, passengers’ baggage, cargo shipments, equipment and
facilities.

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 Regular audit and inspection of security requirements which have been done in domestic
and overseas to increase security intensity of IAA flights for continual improvement of
security management system.
This policy is reviewed annually, for possible updates and to ensure continuing relevance.
Hossein Alaei
Managing Director
01 April 2018

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1.2 Organization and Accountability

The Cargo Operations in Iran Aseman Airlines (IAA) are conducted under the supervision and
control of Deputy to IAA Managing Director (DMD) for Commercial and Airport Services
Department the highest level of management in the department who has the authority for setting
policy, demonstrating commitment, meeting requirements, approving resources, setting objectives,
implementing processes, achieving desired operational results, and also controlling of functions
that affect operational safety and security that are outsourced to external service providers, in
accordance with standards of IAA, requirements of the State of IAA and other applicable
authorities. He ensures the management of safety and security outcomes.
The organization chart (1.3.3) depicts the management system in Commercial and Airport
Services.

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1.3 Authorities and Responsibilities

 The post holders depicted in the chart shall meet appropriate qualifications and are
responsible for the Management and Supervision of functions and activities within the
Cargo Operations scope. They are accountable to DMD of Commercial and Airport
Services for ensuring the safety and security of Cargo Operations.
 In case, the managers, depicted in the chart, are absent from the workplace, the
responsibilities and duties within the management system for Cargo Operations are being
delegated to ensure managerial continuity (Part 21.2 Delegation of Responsibilities).The
managers shall use one of the communication means mentioned in Part 1.4 to inform the
substitute person in the shortest time.
 The authorities and responsibilities within the management system for Cargo Operations
are being defined and communicated (according to the communication system defined in
1.4) for management and non-management personnel, through all areas where these
operations are conducted. The management levels are specified with the authority to make
decisions that affect the safety and/or security of Cargo Operations. The responsibilities
defined for each management and non-management personnel ensures Cargo Operations
are conducted in accordance with regulations and standards of IAA.
 The prerequisite criteria provided for each position against which management and non-
management personnel are evaluated and selected ensure personnel are appropriately
qualified for management system positions and have appropriate knowledge, skills, training
and experience related to the safety and security of operations.
1.3.1 Job Descriptions and Duties

1.3.1.1 DMD of Commercial and Airport Services
He is responsible for:
 To prepare and adjust the commercial policy regarding current activities and
presentation to Managing Director or other authorities for final decision
 To supervise all activities including passenger and cargo sales, marketing affair
concerning domestic and international tariffs of IATA and other rules and regulations in
order to ensure the effective and coordinated performance of such activities with desired
and expected effectiveness which observes objectives and policies of IAA
 To conduct and monitor all IAA's activities inside the country and outside the country in
order to ensure the right application of policies and procedures and in coordination with
domestic rules as well as successful performance of scheduled plans in order to sales

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and marketing with observing respective standards and proper services to passengers
and customers
 To coordinate with Operation and Technical deputies in order to get information about
technical and operational facilities and coordination in providing different flight schedules
and unscheduled flights as well as making changes in flight schedules when required
 To coordinate with public relations in relation with affairs relevant to publication and
information of flight schedules as well as coordination of IAA's commercial
advertisement with policies of the Ministry of Islamic culture and guidance
 To coordinate with legal office in order to contract commercial agreements and
considering claims of customers
 To take necessary action about scheduled and unscheduled flights and to monitor them;
 To acquire the information and continuous reports via technical and operations
departments regarding the number of serviceable aircraft, their type and limitations,
operations facilities and flight crew in order to set up flights in new routes and extra
flights
 To take necessary action for collecting and analyzing necessary routes and passenger
demands in different routes
 To supervise preparation and adjustment of final schedule flight
 To take necessary action in order to coordinate the charter, daily and extra flights and
supervise them
 To supervise preparation and reproduction of flight schedule information to be delivered
to different departments of IAA, representatives, branches and stations
 To supervise preparation and reproduction of flight schedule information in order to be
delivered to relevant departments and customers based on charter contracts.
 He has the authority to make decisions regarding risk tolerability with respect to the
safety and security of cargo operations.
 To be in compliance with AOC requirements.
 To report the conduct of operations to Managing Director
The Post Holder Must:

⁻ Hold MA or BA in Economics, Commercial Management, Economic Management, or other
appropriate qualification
⁻ Be fluent in English and have computer skills
⁻ Take courses in sales and Airport Services

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⁻ Have 10 years useful and relevant experience 4 years of which shall be in commercial
aviation and Airport Service.
1.3.1.2 Director of Cargo Operations

 To direct and supervise all programs and functions related to performance of Cargo Operations
including Cargo Acceptance, Cargo Handling and Application of Security Measures to ensure
that all cargo activities are carried out according to Cargo operational requirements
 To ensure the existence of necessary equipment to support the cargo operations
 To ensure and review the availability of accuracy in cargo weights through the weighing
facilities checking. This process must be documented and recorded
 To evaluate qualification and authorization of Cargo handling agencies to ensure requirements
that affect the safety, security and quality of operations are being fulfilled before entering into
any contracts (assessment of external providers to conduct cargo operations)
 To inform the D.M.D of Commercial And Airport Services on matters related to outsourced
Cargo operational functions
 To supervise the Cargo operations in Tehran including Iran Aseman Airlines flights and other
Airlines having contract with them
 To decide and solve the current problems
 To coordinate with the other relevant departments in order to have safe and secure flights as
well as possible
 To supervise all Cargo operational functions at Iran Aseman Airlines stations and bases
including Domestic and International, through the supervisors of each station and base
 To assist the DMD of Commercial and Airport Services to monitor the IAA Cargo services
providers to ensure availability of requirements that affect the safety, security and quality of the
cargo operations
 To report the conduct of operations to D.M.D of Commercial and Airport Services
The post holder must:

⁻ Hold a MA or BA in Economics, Commercial, Commercial Management, Economic
Management, or other appropriate qualification,
⁻ Have at least 10 years of useful and relevant experience 4 years of which shall be in
commercial aviation and Airport Service,
⁻ Be fluent in writing and speaking English,
⁻ Have the ability to conduct meeting and negotiate with IAA’s managers and other
companies’ representatives,

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⁻ Have full knowledge of IAA Cargo Operations Manual (COM) and its procedures.
1.3.1.3 International and Domestic Cargo Manager
He is responsible for:
 To supervise acceptance & reservation of cargo after approval from the security &
customs, and handling, storing the cargo and receiving flight schedule (with latest
changes).
 To supervise AWB issuance according to IATA & IAA regulations.
 To receive and evaluate accounting reports and sending them to accounting office.
 To evaluate customer restoration forms and sending to accounting office.
 To evaluate all report and statistics for the purpose of developing the manner and
working methods.
 To supervise current archives for optimum usages.
 To supervise interaction between all stations and agents.
 To supervise and follow up personnel training.
 To follow up all work necessities for cargo operations.
 To prepare and offer regulations and methods for better handling of cargo to the General
Director of Cargo Operations.
 To supervise personnel presence and absence and follow up all personnel affairs.
 To supervise implementation of all regulation, rules and circular of IATA and IAA.
 To supervise the implementation of all IAA facilities such as truck, walkie-talkie, etc.
 To follow up all affairs coming from Director and reporting the results of the action being
taken to him.
 To report the conduct of functions to General Director of cargo Operations.
1.3.1.4 Cargo Acceptance and Sales Supervisor

He/she must:
 Supervise process and issuance of AWB according to rules and regulations and report
any discrepancies.

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 Supervise and participating in acceptance of special cargo, dangerous goods, live

animals, human remains and offering relevant forms to the pilot.
 Receive and checking sales reports and sending them to the manager.
 Check customer’s restore forms and sending them to the manager.
 Prepare different statistics and reports relating to accepted and issued A.W.B and
offering them to the manager.
 Prepare and offer practical regulations and methods for better handling of cargo to the
manager.
 Implement rules and regulation and correct using of sales tariffs and supervise all
activities which shall be in accordance with IAA and IATA rules and regulations.
 Supervise the filing and retention of all kind of reports.
1.3.1.5 In-charge of the Cargo Agents Affairs

He/she must:
 Maintain relation and interaction with all stations and contracted agents for the purpose of
evaluating and improving IAA incoming
 Prepare rules, regulation, tariffs of cargo sales and offering them to the manager and
conveying them to the agent and stations, after approval of manager
 Supervise and controlling the stocks which issued by stations and agents and controlling
sales reports with coordinating with stock control unit
 Maintain continuous communication with contracted agents and stations by fax, TEL. and
internet for the purpose of information exchange
 Prepare files in a regulated archive for optimum use of information

 Visit contracted agents and evaluate them and offer relevant report to the manager
 Anticipate and request all contracted agent’s necessities and coordinating for all training
courses for personnel of stations and agents
 Receive all documents from agent requesting to make contract with IAA, check correctness
of such documents, visit place and location of such agents and report the results to the
manager
 Keep all information and statistics secure

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1.3.1.6 Cargo Department Supervisor

He must:
 Supervise all affairs in relation to the on-duty team which is under its supervision in
accordance with IAA and IATA rules and regulations
 Accept all customer claims in relation to loss, damage and delayed cargo and sending the
claims to the manager
 Supervise implementation of the rules and regulation surrounding cargo under customs
supervision, especially transit cargo
 Receive daily flight schedule from flight operation with changes, if any, for acceptance and
arrangement of cargo
 Maintain the alertness of the team shift for accepting and unloading cargo of non–schedule
arriving flight
 Coordinate and communicate with manager of other operational units and all stations, if
necessary
 Receive any reports in relation to discrepancies and reporting to the manager
 Be accountable to the cargo manager for the safe performance of functions
1.3.1.7 In-charge of Cargo Coordination

He must:
 Receive issued A.W.B from in-charge of A.W.B issuance and separate such forms in
accordance to each destination
 Prepare primary manifest and make coordination with stations which receive shipments,
and offering required information to them
 Prepare required document and manifests for sending to the flight, and coordination with
security according to daily flight schedule
 Have responsibility for all communication on the cargo communication network with other
units
 Offer loading of cargo to the load control via telephone call, and fulfilling required forms
 Have direct supervision on cargo handling operations performed by handling agents
1.3.1.8 In-charge of Issuance of AWB

He/she must:
 Offer declaration form to the customer and checking such form after fulfillment
 Accept shipment and issuing AWB in accordance with IATA and state regulation.

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 Void unusable AWB

 Receive custom’s request for restoring the shipment and preparing restoring form for further
actions
 Offer required tags to customer for adhering to the shipment and checking that such tags are
placed in right positions
 After issuance of the A.W.B, separate them for offering such A.W.B to relevant unit and
person
 Prepare sales reports
1.3.2 Qualification Matrix

1.3.2.1 CGO Personnel at Supervisory Level
Minimum Experience
Kind Of Training Language
Position Level of In CGO
Completed Ability
Education Scope
Dangerous Goods Cat.13,

Cargo High English(speaking,
Cargo/mail handling, At least 5
Acceptance School reading, writing,
Airside Safety, Airside years
Supervisor Diploma listening)
Driver, ULD Operations
Dangerous Goods Cat.13,

Cargo High English(speaking,
Cargo/mail handling, At least 5
Handling School reading, writing,
Airside Safety, Airside years
Supervisor Diploma listening)
Driver, ULD Operations

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1.3.2.2 CGO Personnel
Minimum
Position Kind Of Training Completed Level of Language Ability
Education
Cargo Dangerous Goods Cat.13, Cargo/mail English(speaking,

High School
Acceptance handling, Airside Safety, Airside reading, writing,
Diploma
Personnel Driver, ULD Operations listening)
Dangerous Goods Cat.13, Cargo/mail English(speaking,

Cargo Handling High School
handling, Airside Safety, Airside reading, writing,
Personnel Diploma
Driver, ULD Operations listening)
Note: Personnel of external service providers shall meet the above mentioned qualifications as
well.

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1.3.3 Organization Chart

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1.4 Communication
The communication system in IAA Cargo Operations is in accordance with IAA MSM Part 4 and
Director of Cargo Operations ensures an effective exchange of operationally relevant information
throughout the Cargo Operations Management System and front line personnel for conducting
Cargo Operations functions.
This communication system includes:
 Email, Internet
 Communiqués (letters, memos, bulletins)
 Publications (Operations Manuals issued in English language, Magazines issued in English
or Persian Language)
 IAA Intranet (Office Automation)
 Instructions in Persian language when required
 Safety or Operational Reporting System (refer to IAA MSM Part 5 for further information)
 Periodic meetings, according to the below table:
Type of Period
Attendees Purpose
Meeting Held
To review significant
issues arising from
Top
conduct of operations
Management DMDs and QA Chief of Cargo and
As deemed and to discuss
Information Ground Handling, Director of CGO
appropriate possibilities of
Exchange scope
enhanced
Meeting
cooperation and
collaboration
To exchange
operationally relevant
information & to
Information
decide on any
Exchange As deemed QA Expert in Charge and Senior
changes in
Meeting appropriate Managements of CGO scope
procedures/policies
and explanations on
how to address non-
conformities
To review different
Internal As deemed Director of Cargo Operations and
issues relevant to
Meetings appropriate personnel
Cargo Operations
To review handling
agents performance
Meeting with Director of Cargo Operations,
As deemed and the delivery of
Handling Station affairs Manager and
appropriate services according to
Agents Handling Agents
ground handling and
Cargo agreement

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Note 1: The minutes of above mentioned meetings shall be provided and recorded according to
the records system defined in Part 1.8
Note 2: The list of emergency contact numbers (airport police, emergency service, firefighting,
OCC, security dept., safety and quality assurance office and etc) for making a quick call and as a
means of informing the relevant parties of probable emergencies shall be available and visible in
all cargo operational areas such as cargo acceptance, cargo storage area and etc.
Note 3: The Communication System also includes external companies that conduct outsourced
operational functions.

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1.5 Provision of Resources

DMD of Commercial and Airport Services is responsible to identify, provide and maintain the
infrastructure necessary to produce safe and secure operations to include services and equipment
appropriate for Cargo Operations area such as:
 Buildings, workspaces and associated utilities
 Facilities for the people in the Cargo Operations area
 Support equipment including tools, hardware and software
 Support services including transportation and communication
 Protective equipment for personnel;
- Safety shoes or boots should be worn to prevent foot injuries
- Gloves as appropriate to job function
- Protective goggles as appropriate to the type of work being performed;
- Kneepads
- Headset
- Ear plug should be worn when working in noise-intensity areas i.e. on the apron, etc.
- Clothing appropriate to the weather conditions
- Outer garment that contain reflective material and are of high visibility colors for person
whose duties require airside access
- Face protection where there is the possibility of fluid splash back in the job function
Note: The above mentioned protective equipment is being used by CGO personnel as applicable
to their job function.
1.5.1 Responsibilities of External Service Providers

 External service providers who perform Cargo Functions for IAA shall cover all the above
mentioned points when entering into any contracts with IAA and IAA Safety and Quality
Assurance Dept. monitors them through random and annual quality audits.
 Necessary facilities, workspace, equipment, documentation and supporting services of external
Cargo Service Providers shall be evaluated before entering into any contracts through Cargo
Agent Pre-Evaluation checklist” attachment 21.33 to ensure all safety requirements are met.

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1.6 Document Control

 The primary purpose of document control is to ensure necessary, accurate and up-to-date
documents are available to those personnel required to use them, to include, employees of
external service providers.
 All processes and procedures related to document control are in accordance with IAA MSM
Part 3.
 The Cargo Operations Manual (COM) is under document control in Cargo Operations.
 The list of forms which are under document control in Cargo Operations are as follows:
 NOTOC
 Shipper’s Certification for Live Animals
 IAA Live Animals Acceptance Checklist
 Ground Incident/Accident/Damage Report
 Occurrence Report Form for a DG Accident or Incident
 Bulk Load Weight Statement
 Goods Arrival Notification
 Notice of Non-Delivery
 Cargo Discrepancy Report
 Missing Cargo Tracer
 Letter of Acknowledgment
 Letter of Transfer
 Loading Chart
 Cargo Manifest
 Cargo Charges Correction Advice
 Cargo Sales Report
 Cargo Acceptance
 Cargo Service Invoice
 Customs Delivery Order
 Report of Inward Cargo Charges Assignment
 Application For Refund of Air Waybill Charges
 Free of Charge Transport Application
 Cargo Damage and Irregularity Report
 Name Change

Part: 1
Issue: 05
Rev: 00
1.6.1 Electronic Documents and Records

The master file of all documents shall be kept in a specific folder of computer under name Master,
and back up shall be created for the files for all documents in order to prevent the loss of them due
to hardware or software failures:
 In case of any changes in the content of documents a new back up shall be created on the
exact date of occurrence.
 At the beginning of each month if the content of documents remains unchanged.
 Back up files shall be saved:
- On another partition of the computer different from where the master document is
saved;
- On another computer on a specific partition exclusively dedicated for the purpose of
storing the backup filesof records and documents or on a hard disk in order to preclude
loss of documents due to hardware failures.
 Back up files shall be retained for at least one year.
 Antivirus shall be installed on all computers.

Part: 1
Issue: 05
Rev: 00
1.7 Operations Manuals

 DMD of Commercial and Airport Services issues and develops the following Manuals issued
in separate parts that contain the operational policies, processes, procedures and other
guidance or information necessary for Ground Handling personnel to perform their duties:
- IAA Cargo Operations Manual (COM)
-
To accomplish the Manual control process DMD of Commercial and Airport Services:
 Revises the Manuals according to current edition of IATA Manuals and IAA requirements and
distributes the revisions to every Manual holder and they shall replace the revised document
with the previous ones. It is important to say that when revisions influence nearly 50% of the
Manuals or more, then the next issue will be published and distributed accordingly.
 Identifies the revision status of each individual page on the List of Effective Pages (LEP).
Note1: For easy identification of revised content there will be a vertical bar as a distinguishing
mark in the margin against the revised information that indicates the changed or revised part.
Note2: IAA stations, external service providers and all areas where Cargo Operations are
conducted including passenger check-in and boarding areas; shall hold the current edition of IATA
Dangerous Goods Regulations (either soft or hard copy) and/or ICAO Technical Instructions for
Safe Transportation of Dangerous Goods by Air (TI), IATA Live Animals Regulations (LAR), IATA
Airport Handling Manual (AHM), IATA Perishable Cargo Regulations (PCR), IATA ULD
Regulations (ULDR) and IAA COM(and/or have their own published manuals that fulfills
operational safety, security and quality requirements of IAA) and IAA Safety and Quality Assurance
Dept. monitors the availability of mentioned Manuals throughout annual and random audits.
Note 3: IAA Safety and Quality Assurance Dept. monitors the availability of Operational Manuals
on appropriate areas listed on distribution list via annual and random audits.

Part: 1
Issue: 05
Rev: 00
1.8 Records System

The following table depicts the accomplishment of record keeping system regarding fulfillment of
Cargo Operational requirements in IAA and in accordance with IAA MSM Part 3.
Monitored
Record Retained by Time to be kept Scope Type
by
IAA Safety
Hard and Quality
NOTOC Handling Agents One Year CGO
Copy Assurance
Dept.
Completion of As long as IAA Safety
training and IAA Training personnel are Hard and Quality
CGO
qualification Department employed by Copy Assurance
requirements IAA Dept.
Accidents and IAA Safety
incidents and Quality
Hard
associated with Cargo Services Indefinitely CGO Assurance
Copy
A/C Cargo Dept.
Operations
IAA Safety
Minutes of the Hard and Quality
Cargo Services One Year CGO
Meetings Copy Assurance
Dept.
Verification of IAA Safety
Scales and IAA Calibration Hard and Quality
Two Years CGO
Weighing Lab Copy Assurance
Machines Dept.
Associated cargo IAA Safety
forms (AWB, Hard and Quality
Cargo Services One Year CGO
Cargo Manifest, Copy Assurance
etc.) Dept.

Part: 1
Issue: 05
Rev: 00

Part: 2
Issue: 05
Rev: 00
Cargo Acceptance Date:
Iran Aseman Airlines 01 April 2018

Part: 2
Issue: 05
Rev: 00

Part: 2
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

2.1 General 3
2.2 General Requirements 4
2.2.1 Documentation 4
2.2.2 Packing 4
2.2.3 Marking of Packages 4
2.2.4 Labelling of Packages 5
2.3 IAA Regulations for Cargo Transportation 6
2.4 Cargo Acceptance Procedures 8
2.5 Consignment Acceptance Sources 9
2.6 Shipper's Responsibilities 10
2.6.1 Shipper Documentations 11
2.6.1.1 Shipper's Letter of Instructions 11
2.6.1.1.1 Definition 11
2.6.1.1.2 Completion 11
2.6.1.1.3 Sample of Shipper's Letter of Instructions Form 15
2.6.2 Other Documents 16
2.7 Shipper's Right of Disposition 17
2.7. 1 General 17
2.7. 2 Shipper's Option 18
2.7.3 Payment of Expenses 18
2.7.4 Extent of Shipper's Right 18
2.7.5 Exercise of Disposition 19
2.8 Acceptance from IATA Cargo Agent 20
2.8.1 Requirements 20
2.9 Procedures to be taken Before Acceptance of Consignments 22
2.9.1 Weight and Dimensions 22
2.9.2 Marking of Packages 23
2.9.3 Packaging 24
2.9.4 Keys 25

Part: 2
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

2.9.5 Labelling and Identification 25
2.10 Acceptance of Special Cargo in Interline Flight 27
2.10.1 Advance Arrangements 27
2.10.1.1 Acceptance of Interline Cargo Requiring Advance Arrangement 28
2.11 Restrictions 29
2.11.1 Introduction 29
2.11.2 Due to Nature 29
2.11.3 Due to Weight and Dimension 30
2.11.4 Due to Value 31
2.12 Not Acceptable Cargo 32
2.13 Routing 33
2.14 IAA Rights Over Shipments in Course of Carriage 34

Part: 2
Issue: 05
Rev: 00
2.1 General
The acceptance of cargo is one of the most important areas of Cargo Operations.
Only the consignments which are in compliance with all standards, procedures and processes
contained in this manual are acceptable for carriage.
IAA Safety and Quality Assurance Dept. through annual and random audits ensures revenue and
non-revenue cargo are accepted and handled in accordance with standards and procedurs
contained in this Cargo Operations Manual.
Note 1: In this manual all references to Dangerous Goods are being ignored because IAA is not
approved to carry any type of Dangerous Goods by Iran Civil Aviation Organization under any
circumstances.
Note 2: With respect to this fact that there is no interline aggreement existing between IAA and
other airlines; IAA does not accept any interline cargo, and all procedures addressing interline
consignment are just for further information.
Note 3: As IAA does not have Cargo Aircraft Only and IAA cargo acceptance staff does not accept
shipments which labeled “Cargo Aircraft Only” moreover, cargo handling staff prevent loading of
the shipments which labeled “Cargo Aircraft Only”.
Note 4: IAA does not transport revenue or non-revenue cargo and/or mail in the passenger seats
of the aircraft cabin.

Part: 2
Issue: 05
Rev: 00

2.2.1 Documentation
 All documents necessary for each consignment for:
 Determining the nature of goods where required,
 Export, import, or transit which IAA is required to present to customs or any governmental
body,
Shall be completed and/or checked and shall accompany the Air waybills.
2.2.2 Packing
The shipper will be responsible for ensuring that the cargo is packed in an appropriated way for
carriage so as to ensure that:
 It can be carried safely with ordinary care in handling
 It does not injure or damage any persons, goods, cargo or property.
 Each package are legibly and durably marked so as to identify the shipper and consignee.
Note: IAA reserves the right to refuse the transportation of cargo that is not suitably packed
and/or marked.
2.2.3 Marking of Packages

All packages of each consignment shall be marked in the following way:
either all packages show the same consignee's name, street or city address as on the Air waybill
or this information is shown on one or more packages with an appropriate reference there to all
other packages in the consignment.
2.2.4 Labelling of Packages

 A cargo identification label or stencil shall be attached to each package.
 Where standard labels for special consignments (perishables, live animals, etc) are used,
they shall be affixed to the package(s) to which they are related.
 Labels shall be fully visible and all old labels and markings shall be obliterated.

Part: 2
Issue: 05
Rev: 00
2.3 IAA Regulations for Cargo Transportation
 IAA undertakes transportation of all shipments, subject to the availability of suitable equipment
and space, unless otherwise excluded by IAA Regulations and provided that:
- The transportation, or the exportation or importation thereof is not prohibited by laws or

regulations of any country to be flown from, to, through or over,
- They are packed in a manner suitable for carriage by aircraft and accompanied by the
requisite shipping documents,
- They are not likely to endanger aircraft, persons or property, or cause annoyance to
passengers,
- Each piece is not too large to fit into the hold of the type of aircraft that will be operating a
particular sector of transportation.
 IAA reserves the right without assuming any liability to refuse carriage of cargo when
circumstances so require.
 IAA shall refuse carriage of shipments having a declared value for carriage in excess of the
amount specified in IAA regulations.
 Live Animals, Perishables, Fragile Goods, Human Remains and other special cargo shall be
accepted only under the conditions set in this manual and IATA Live Animals Regulations
manual.
 Shipper is responsible for ensuring that the cargo is packed in an appropriate way for air
carriage so as to ensure that it can be carried safely with ordinary care in handling and so as
not to injure or damage any persons, goods or property.
 Each package shall be legibly and durably marked with the Name and full address of the
shipper and consignee.
 Responsibility for non-observance of the conditions relating to the carriage of special cargo
rests upon the shipper who shall indemnify IAA for any loss, damage, delay, liability or penalties.
IAA may incur because of carriage of any such cargo.
 IAA reserves the right to examine the contents and packaging of all shipments and to enquire
into the correctness or sufficiency of information or documents tendered in respect of any shipment
but IAA shall be under no obligation to do so.

Part: 2
Issue: 05
Rev: 00
Note: IAA is not approved to carry any types of Dangerous Goods by Iran Civil Aviation
Organization and Dangerous Goods will not be carried by IAA under any circumstances
untill unless IAA be approved to carry Dangerous Goods.

Part: 2
Issue: 05
Rev: 00
2.4 Cargo Acceptance Procedures
 The following procedures shall be checked for accepting shipment:

 The actual weight of the packages agrees with the weight shown on the air waybill.
 The packing of the freight is suitable and strong enough to protect the contents during
transportation. Ensure labels and/or marking as specified are affixed.
 The packages are of a size and weight that will fit into the holds of the types of aircraft
involved in transportation from origin to destination.
 Dimensions of the packages to determine if the charges will be on actual or volumetric
weight.
 Air waybill is completed correctly according to current edition of TACT Rules.
 For special cargo, ensure it is acceptable according to the latest IATA and IAA
regulations.
 When specified, ensure the shipment has confirmed reservation on all sectors of routing.
 Ensure the shipment is not prohibited from importation into the country of destination;
refer to current edition of TACT Rules.
 If the shipment is charges collect, ensure it is permitted.
If all the above conditions are fulfilled, the shipment will be acceptable for carriage.

Part: 2
Issue: 05
Rev: 00
2.5 Consignment Acceptance Sources
 Consignments may be accepted by IAA from any following sources:
 Directly from the shippers.
 Through lATA Cargo Agents.
 From other Airlines.

Part: 2
Issue: 05
Rev: 00
2.6 Shipper's Responsibilities
 The shipper will be responsible for obtaining all the necessary licences, consular
documents and invoices.
 The shipper shall be obligated to comply with all customs regulations and other
Governmental Regulations of any country flown from, to or over relating to the packing,
carriage, and delivery of goods including the furnishing of such information and
documents as shall be necessary to meet such requirements.
 The shipper will be responsible for the correctness of the particulars and statements
relating to the cargo inserted by him or on his behalf in the air waybill or furnished by him
or on his behalf to IAA for insertion in the shipment record.
 The shipper shall indemnify IAA against all damages caused by him, by reason of the
irregularity, incorrectness or incompleteness of the particulars and statements furnished
by the shipper or on his behalf.
 The shipper will be responsible for the completion of the air waybill and the correctness of
all information shown on the face of air waybill.
Note: IAA is under no obligation to inquire into the correctness or sufficiency of required
information, documents or marking.
2.6.1 Shipper Documentations
2.6.1.1 Shipper's Letter of Instructions
2.6.1.1.1 Definition
The shipper's letter of instructions is a form designed for use by shippers to instruct IAA issue the
air waybill on their behalf. This form provides all details necessary for the issuance of the air
waybill and authorizes IAA to sign the air waybill in the name of shipper.
The shipper should bear in mind that:
 He is responsible for the instructions given;
 The natures of dangerous goods shall be exactly described by the proper shipping name,
trade name not be acceptable.

Part: 2
Issue: 05
Rev: 00
2.6.1.1.2 Completion
 The completion of Shipper's Letter of Instruction shall take into account the following:
- Shipper
Enter shipper's full name, street address, and city, country and phone number.
- Consignee
The consignee's full name and address is required. This shall include the city and country
and shall also include the consignee's telephone, telex and/or fax numbers.
- Airport of Departure
The name of the airport of departure in full shall be shown, or the name of the city.
- Airport of Destination
The name of the airport of destination shall be shown or the name of the city of destination in full.
In case the city is served by more than one airport, also mention the name of the airport
concerned. In case where the same city is used in more countries also add the name of the
country.
- Requested Routing
IAA routings' apply, unless the shipper requests a specific routing for the shipment. This may
be specific reasons and should not be changed without reference to the shipper.
- Marks and Numbers

Enter marks and numbers as they appear on the packages.
- Number and Kind of Packages

The total number of pieces or packages in the shipment shall be shown, indicating also the
manner of packing such as package carton, case, crate, bag, roll, etc. If pieces are not
packed describe as "loose". If the shipment contains different commodities, the shipper may
list the number of packages of each commodity separately.
- Description of Goods
Each item contained in the consignment shall be described separately in sufficient detail to
show its nature. This description of goods shall conform to statements contained in such
accompanying documents as Shipper's Export Declarations, Commercial or Consular
Invoices and Import Licenses. Specific information is required in the case of Dangerous
Goods, Live Animals, Consolidations and other shipments, which require particular entries on

Part: 2
Issue: 05
Rev: 00
the air waybill. The shipper may also show the country of origin and the Harmonized
Commodity Description and Coding System number.
- Gross Weight
The shipper should show the gross weight of the shipment, specifying it is in kgs. If a weight
for each part of a multiple commodity shipment is shown, there shall also be a total weight.
Weights provided by the shipper are always subject to verification by IAA accepting office.
- Measurement
Measurements of the greatest length, greatest width and greatest depth/height of the
shipment are required. Alternatively, the shipper may show the total volume of the shipment.
In each case, the unit of measurement shall be specified and verified by IAA.
- Air Freight and Charges/Other Charges at Origin

The shipper shall indicate whether the airfreight and other charges at origin will be "Prepaid"
or, if the facility is available, "Collect" at destination.
- Declared Value for Carriage

The shipper may declare a value for carriage. If no value is declared, the term "No Value
Declared", abbreviated to "N.V.D", shall be used.
- Declared Value For Customs

International shipments will be usually inspected by the Customs of the country of destination
and any duties assessed are based on the value shown in this box.
- Handling Information and Remarks

Any desired additional information such as "Also Notify" i.e. to show the full name and
address of a party other than the consignee whom the shipper also wishes to be notified of
arrival.
- Date and Signature

The shipper shall sign and date the form of instruction. In so doing, he authorizes IAA to
complete an air waybill on his behalf and acknowledges his acceptance of the Condition of
Contract on the reverse of the air waybill.

Part: 2
Issue: 05
Rev: 00
2.6.1.1.3 Sample of Shipper's Letter of Instructions Form

Part: 2
Issue: 05
Rev: 00
2.6.2 Other Documents

 In addition to the Shipper's Letter of Instructions, the following documents are required, when
appropriate:
 Shipper's certification for live animals.

 Cremated certificate for human remains.
 The shipper may have invoices, packing lists, customs declaration, health certificates and
other documents to accompany the goods. These should be firmly attached to the air waybill
and noted in the "Handling Information" box.
Note: It shall be remembered that the preparation and submission of documents required by
government formalities is entirely the shipper's responsibility.

Part: 2
Issue: 05
Rev: 00
2.7 Shipper's Right of Disposition

2.7.1 General
The shipper may request any amendment or addition to the air waybill, except that he may not
change the declared value for carriage and the amount of insurance after acceptance of a
consignment and execution of the air waybill.
Every exercise of the right of disposition shall be made by the shipper or his designated agent, if
any, and shall be applicable to the whole shipment under a single air waybill, or under a single
shipment record.
The right of disposition over the cargo shall only be exercised if the shipper or his designated agent
produces the part of the air waybill, which was delivered to him.
lnstruction as to disposition shall be given in writing guaranteeing payment of all charges resulting
from it.
ln the event that the exercise of the right of disposition results in a change of consignee, such new
consignee shall be deemed to be the consignee appearing on the air waybill or the shipment
record.
2.7.2 Shipper's Option
Subject to his liability to carry out all his obligations under the contract of carriage and provided that
this right of disposition is not exercised in such a way as to prejudice IAA or other shippers, the
shipper may at his own expense dispose of the cargo either by
 Withdrawing the shipment at the airport of departure or of destination; or
 Stopping the shipment in the course of the journey on any landing place; or
 Calling for the shipment to be delivered at the place of destination or in the course of the journey
to a person other than the consignee named in the air waybill or shipment record; or
 Requiring it to be returned to the airport of departure.
Provided that if, in the opinion of IAA, it is not reasonably practicable to carry out the order of the
shipper, IAA shall so inform him promptly.
2.7.3 Payment of Expenses

The shipper shall be liable for and shall indemnify IAA for all loss or damage suffered or incurred
by IAA as a result of the exercise of his right of disposition.

Part: 2
Issue: 05
Rev: 00
2.7.4 Extent of Shipper's Right

The shipper's right of disposition shall be ceased at the moment when the consignee takes
possession or requests delivery of the cargo or air waybill, or otherwise shows his acceptance of
the cargo.
Nevertheless, if the consignee declines to accept the air waybill or the cargo, or if he cannot be
communicated with, such right of disposition shall continue to vest in the shipper.
2.7.5 Exercise of Disposition

Completion of Air Waybill
 When a consignment is returned to the shipper because of non-delivery, a new air waybill shall
be issued for the returning carriage and shall have the original air waybill number inserted in the
"Accounting Information" box.

Part: 2
Issue: 05
Rev: 00
2.8 Acceptance from IATA Cargo Agent

Shipments accepted by IAA from lATA Cargo Agents shall comply with the "Ready for Carriage"
requirements.
2.8.1 Requirements
 Air Waybill
- The air waybill shall be issued in accordance with part 5, accurate and completed in all
respects, including the completion of the charges box and the checking of weights,
measurements and nature of goods.
- No more than the following parts shall be removed from the air waybill set by IATA
Agents:
o Original 3 (for shipper)
o Copy 9 (for Agent)
o Original 1 (for issuing Carrier) where required by IAA whose air waybill is issued.
- AII other parts shall be handed to IAA with the consignment.
 Documentation
- Consignment shall be supported by all necessary accompanying documents, as required,

duly completed for determining the nature of goods, and for presentation to customs and
government bodies for appropriate export, import or transit formalities.
- For live animals consignments, the shipper shall provide "Shipper's Certification for Live
Animals" duly signed.
 Marking of Packages
All packages of each consignment shall be marked with the same consignee's name, street
and city address as on the air waybill, or this information is shown on one or more
packages with an appropriate reference thereto on all other packages in the consignment.
 Packing
The contents of each consignment shall be properly packed so as to withstand all normal
transportation incidents. Packages containing live animals shall be packed in accordance
with the applicable live Animals Regulations.
 Labelling of Packages
- Labels shall be fully visible and all old labels and markings shall be obliterated.

Part: 2
Issue: 05
Rev: 00
- A cargo identification label or stencil, duly completed shall be attached to each package.
- For special consignments (perishable, live animals, etc.), the applicable label shall be affixed
to the packages to which they relate in accordance with the applicable regulations.

Part: 2
Issue: 05
Rev: 00
2.9 Procedures to be taken before Acceptance of Consignments

Procedures shall be takan before acceptting consignments and prior to issuing air waybill.
After checking that the shipper presents all necessary documents, certain checks shall take place
to the goods before accepting and issuing the air waybill.
2.9.1 Weight and Dimensions
 The weight of all shipments shall be verified at the time of acceptance and it shall be
indicated on the air waybill. This verification may be by means of check weighing or by
official certification. This requirement to verify the weight of all cargo is a key factor in
ensuring the safe loading and operation of aircraft.
 It shall be noted that the volume - taken as being the product of the greatest length, width
and height of the shipment, is also relevant to the calculation of the correct charges.
 Dimensions of an individual package shall be fit to be loaded in aircraft compartments,

depending upon type of aircraft operating.
 Discrepancies in weight shall be corrected as follows:

- Shipments presented by lATA Cargo Agent, shall not be accepted unless the agent
amends the correct weight, and duly signed and stamped.
- Shipments presented by other airlines shall not be accepted unless the other airline
personnel amend the correct weight and charges, as applicable, and the correction
shall be shown on the Transfer Manifest.
2.9.2 Marking of Packages
 The shipper is required to address legibly and durably each component part of the
consignment showing the same consignee's name and city address as on the air waybill.
 This information may be shown on one or more packages only, provided all other packages
are suitably identified as being part of the consignment.
 If the consignment consists of several packages which differ in their weight, each package
shall show its actual weight.

Part: 2
Issue: 05
Rev: 00
2.9.3 Packaging
 Packaging shall be of a standard suited to the contents and capable of protecting the goods
from any accidental damage, which could be caused during the normal process of handling
and transportation.
 Both contents and packaging shall be such that damage will not be caused to other cargo,
aircraft, handling equipment, and baggage or cause injury to personnel.
 The use of plant materials (hay, straw or other soil products) may be prohibited under
quarantine restrictions and shall be avoided, refer to TACT Rules, Information by Countries.
 Special packaging requirements shall be applied to the following shipments:

- Live Animals
- Valuable and Vulnerable Cargo
- Human Remains
- Perishables
- Wet Cargo
 If the packaging or contents are, or appear to be, in a damaged condition, the shipper shall
be asked to re-pack them. If this is not possible, details of damage or deficiency should be
entered in the "Handling information" box of the air waybill, and the shipper or agent shall
sign adjacent to the inserted information.
2.9.4 Keys
 Any items accepted for carriage in locked containers shall be accompanied by the keys, so
the cases can be opened for customs examination. The keys shall be attached securely to
a label showing name and full address of consignee, number of keys attached and air
waybill number.
 The label shall be stapled to the relative air waybill.
2.9.5 Labelling and Identification
 Labeling is completed by the attaching of the appropriate fully visible labels and the
removal or obliteration of any previous marks or labels on the package.
 Wherever possible, cargo labels shall be affixed to the packages close to the consignee's
name and address. Large items or heavy pieces should have two or more labels affixed so
that they can be readily identified from each visible side or surface.

Part: 2
Issue: 05
Rev: 00
 An air cargo identification label or tag shall be affixed to each package showing the air
waybill number, the total number of pieces in the consignment, the total weight of the
shipment and its final destination.
 Labels for special consignments, such as Live Animals, Fragile, Perishables and This Way Up
shall be fixed where appropriate and may not be in more than two languages, one of which has to
be English.
- Sample of Label for special consignments
Live Animals This Way Up

Part: 2
Issue: 05
Rev: 00
Perishable Fragile

Part: 2
Issue: 05
Rev: 00
2.10 Aceptance of Special Cargo in Interline Flight

2.10.1 Advance Arrangements
IAA shall not accept for interline transportation the following types of consignments unless and until
advance arrangements have been made with the other participating airlines:
 Consignments or packages in excess of the dimensions and weights published by or on

behalf of the parties concerned.
 Consignments consisting of or including one of the following commodities:

- Perishables
- Valuable Cargo
- Pieces of Unusual Shape
- Human Remains other than Ashes
- Live Animals (specifying the species)
- Consignments Requiring Special Care or Attention in Transit
2.10.1.1 Acceptance of Interline Cargo Requiring Advanced Arrangement
Prior to Accepting any Interline Cargo Requiering Advanced Arrangements , IAA shall:
 Advise the shipper of the advanced arrangements/requirements of each of the airlines who
participate in the carriage of the cargo; and
 Notify, by the quickest means normally used, the next succeeding participating airline of the
offer of such cargo for carriage over its services.
Notification concerning advance arrangements shall indicate :

- The nature of goods
- Reason for advance arrangements
- Place of departure, final destination
- Routing and probable date of movement
- Request advice as to whether or not the consignment will be accepted
Each airline of which such advice is requested shall reply by the quickest means normally used.

Part: 2
Issue: 05
Rev: 00
2.11 Restrictions
2.11.1 Introduction
All individual items of load which by nature, shape or density may constitute a hazard shall be
restrained. Restraint can be achieved by filling the compartment, net section or by tie-down.
 Due to Nature
 Due to Weight and Dimensions
 Due to Value
2.11.2 Due to Nature

The following items are subject to some restrictions due to their nature:
- Live animals
- Arms, ammunition, war material
- Human remains
- Perishable
- Personal effect
- Valuable cargo
- Wet cargo
2.11.3 Due to Weight and Dimension

 Introduction
Ordinary cargo consisting of various sizes and weights shall be accommodated, depending on type
of aircraft operated.
IAA does not accept and/or carry any oversized (outsized) or heavy cargo.
In order to be informed of the cargo compartment/holds of operating aircraft refer to Part 21.18,
Loading Chart.
For more information refer to TACT Rules, Section 8, Carrier's Special Regulations.
 Weight
Upon acceptance each consignment shall be accurately weighed, the weight of a piece of cargo
above available scale-capacity shall be determined elsewhere.
The weight note shall be submitted to the cargo accepting office together with the consignment
concerned.

Part: 2
Issue: 05
Rev: 00
 Dimensions
The greatest width, height and length of a consignment shall be ascertained on acceptance. For
valuable cargo, each piece shall be so measured, and for low density cargo, its cubic volume shall
be calculated.
2.11.4 Due to Value
 Valuation limit of one consignment
Consignments exeeding a certain declared value or carriage unless advance arrangements have
been made with IAA.
 Valuation Limit for One Aircraft
The value for carriage of one consignment or group of consignments to be carried in any one
aircraft, shall not exceed a certain limit of amount (which is determine by IAA regulations) when
such consignment or group of consignments consists of general merchandise or valuable.
If a single consignment exceeds such limits, it may not be carried in the same aircraft but may be
devided between two or more aircrafts at the sole discretion of IAA.
IAA reserves the right to refuse to transport in any one aircraft, consignments having declared
values, which in aggregate, violate or lead to the violation of this rule.

Part: 2
Issue: 05
Rev: 00
2.12 Not Acceptable Cargo

- Articles which are liable to endanger aircraft, persons or property or cause annoyance to
passengers.
- Articles which are prohibited by the Laws or Regulations of any country to be flown from, to, into
or over such country.

Part: 2
Issue: 05
Rev: 00
2.13 Routing
 IAA cargo staff are responsible for the correct insertion on the air waybill of the complete
routing.
 IAA assumes no obligation to carry the goods by any specified aircraft or over any
particular route or routes or to make connection at any point according to any schedules.
 No time shall be fixed for the completion of carriage and IAA may without notice substitute
alternate carriers or aircraft or deviate from the route or routes.
 Where on the air waybill the routing is totally or partially incomplete, an airline proceeding
such open routing portion is authorized to complete the routing and shall be deemed to be
acting on behalf of the issuing airline.

Part: 2
Issue: 05
Rev: 00
2.14 IAA Rights Over Shipments in Course of Carriage
If in the opinion of IAA it is necessary to hold the shipment at any place for any purpose, either
before, during or after carriage, IAA may, upon giving notice thereof to the shipper, store the
shipment for the account and at the risk and expense of the shipper, in any warehouse or other
available place, or with the customs authorities, or IAA may deliver the shipment to another
transportation services for onward carriage to the consignee. The shipper shall indemnify IAA
against any expense or risk so incurred.

Part: 2
Issue: 05
Rev: 00

Part: 3
Issue: 05
Rev: 00
Payment Date:
Iran Aseman Airlines 01 Apr 2018
DMD-commercial and Airport Services

Part: 3
Issue: 05
Rev: 00
Payment Date:

Part: 3
Issue: 05
Rev: 00
Payment Date:

Part: 3
Issue: 05
Rev: 00
Payment Date:
3.1 Payment
Full applicable charges, prepaid fees, duties, taxes, charges advances and payment, made
or incurred or to be incurred by IAA and any other sums payable to IAA, are deemed fully
earned, whether or not the cargo is lost or damaged, or fails to arrive at the destination
specified on the air waybill.
AII such charges, sums and advances will be due and payable upon receipt of the cargo by
IAA.
Payment of charges for carriage and handling are normally paid by the shipper. This is
known as "Charges Prepaid".
Note: IAA does not accept collect charges at any stages of flight

Part: 3
Issue: 05
Rev: 00
Payment Date:
3.2 Methods of Payment

 Cash
Payment made in cash shall be made either in the local currency of the country of
payment, or in accordance with TACT Rules, Section 5, as applicable.
 Travelers Cheques
These, which are issued in hard currency, may be accepted and treated as if they
were cash.
 Cheques
Cheques shall only be accepted in accordance with IAA Accounting Instructions.

Part: 4
Issue: 05
Rev: 00
Transportation Charges Date:

Part: 4
Issue: 05
Rev: 00

Part: 4
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

4.1 Transportation Charges 2
4.1.1 Cargo Rate 2
4.1.1.1 Types of Cargo Rates 2
4.1.2 Cargo Charge 4
4.1.3 Valuation Charges 4
4.2 Precedence of Rates and Charges 5
4.3 Computation of Charges 6
4.3.1 General 6
4.3.2 Mixed Consignments 6
4.3.3 Chargeable Weight 7
4.3.4 Calculation of Volume Weight 7
4.3.5 Calculation of Weight Charges 7
4.4 Services and Related Charges 9
4.4.1 Air Waybill Preparation Charges 9
4.4.2 Insurance Fee 9
4.5 Charges Amendments 10
4.5.1 General 10
4.5.2 Shipper's Request for Change of Air Waybill Charges 10
4.5.3 Cargo Charges Correction Advice - CCA 11
4.5.3.1 Definition 11
4.5.3.2 Description 11
4.5.3.3 Completion 12
4.5.3.4 Confirmation Slip 14
4.5.3.5 Distribution 15

Part: 4
Issue: 05
Rev: 00

Part: 4
Issue: 05
Rev: 00
4.1 Transportation Charges

4.1.1 Cargo Rate
 The Cargo Rate is the amount charged by IAA for the carriage of unit of weight
(Kilogram or Pounds), volume and value of goods.
 Applicable rates are the published rates in effect on the date of issuance of the air
waybill by IAA or its agent.
4.1.1.1 Types of Cargo Rates

The rate or charge applicable to a consignment may be anyone of these types. For further
details, refer to the current edition of TACT Rules.
 Minimum Charges
lt is the lowest amount that will be charged for the transportation of a consignment between
two points, irrespective of weight or volume.
When the weight or volume charge for a consignment is lower than the minimum charge, the
minimum charges shall apply. The minimum charge takes precedence over any lower
charge that would result from the applicable weight charges provided in any other rule,
unless specifically indicated in that rule.
Minimum charges are based on the normal rate and shall never be less than the applicable
normal rate times the chargeable weight of each consignment.
Any valuation charges shall not be included with the weight or volume Charges.
Minimum charges to destination (international) are published in TACT Rate Books.
Minimum charges to destination (domestic) is the IAA rate basis.
 General Cargo Rates (GCR)
General cargo rates apply for the carriage of commodities in general.
The normal general cargo rates is the under 45 Kgs. rate or, where no under 45 Kgs. rate
exists, the under 100 Kgs. rate shall apply.
Lower general cargo rates are available for consignments weighing more and in many areas
of the world further reduced rates are published for consignments in higher weight breaks.
 Class Rates
_ Class Rate is a rate applicable to a specifically designated class of goods. It is an
exception to the General Cargo Rates, and applies to certain commodities. (Application
varies by lATA Areas).

Part: 4
Issue: 05
Rev: 00
Kinds of Class Rate

- Discounted Class Rates
For items such as Books, Newspapers, Periodicals, Catalogues, Braille Type Equipment,
Talking Books for the Blind and Baggage Shipped as Cargo.
- Surcharged Class Rates
For items such as Live Animals, Animals in Stalls, Valuables, and Human Remains.
In the absence of a Specific Commodity Rate for any of the above commodities, the
proper rate is to be determined by applying the class rate percentage indicated in TACT
Rules, Section 3.7 to the normal rate shown for the cargo in question.
The normal minimum charges shall be applied to Class Rated consignments unless
otherwise indicated in TACT Rules.
Combination of Rates
Where carriage of class rated consignments is over the lines of two or more carriers, the
through lATA rate will apply from origin to destination except that where a carrier indicates a
special percentage requirement for its portion of the carriage then the through lATA rate will
not apply and the applicable charge will be the combination of local sector rates of each
participating carrier.
4.1.2 Cargo Charge

The Charge is the amount to be paid for the transportation of a consignment or for incidental
services in connection with such transportation. It depends on the value declared for
carriage by the shipper and on the weight or volume of the consignment.
 Unless otherwise specifically provided, the rates and the charges are the minimum.
 IAA may establish higher rates and charges, but no discount or rebate other than
those established for certain class rates may be applied.
 Calculation of charges for all shipments shall be made by multiplying the applicable
rate per unit of weight by the chargeable weight.
4.1.3 Valuation Charges

 Valuation charges means, a charge for carriage of goods based on the declared value
for carriage of such goods.

Part: 4
Issue: 05
Rev: 00
 The shipper shall insert in the appropriate box on the air waybill a declaration of value
for carriage in any amount, at his option, provided that NVD (No Value Declared) may
constitute such a declaration.
 For goods having a declared value for carriage of USD 20.00 per kilogram or less,
charges for carriage shall be solely on weight or volume basis.
Note: for shipment insurance, it is essential for shipper to insure his/her shipment by his/her
own insurance agency.

Part: 4
Issue: 05
Rev: 00
4.2 Precedence of Rates and Charges

 Through published rates take precedence over any combination of sector rates of the
same type, between the same points via the same carriers, in the same direction.
 As a rule the following order of precedence applies to the published through rates:
_ Specific Commodity Rates take precedence over Class Rates and over General
Cargo Rates, except that when the quantity rate for a certain weight breakpoint is
lower than a Specific Commodity Rate, such lower rate can be applied.
_ Class Rates take precedence over General Cargo Rates.
_ General Cargo Rates.
_ Through rates obtained by using construction rates take precedence over any
lower combination of sector rates obtainable by using sector rates.

Part: 4
Issue: 05
Rev: 00
4.3 Computation of Charges

4.3.1 General
 A consignment may consist of,
- One kind of goods; or
- Different commodities, articles or goods (mixed consignment) whether packed tied
together or contained in separate packages.
 The computation of charges shall be made on a "Per Kilogram" basis
 Fraction of kilogram is rounded up to the next higher half kilogram.
4.3.2 Mixed Consignments

 Mixed consignment is a consignment consisting of commodities, articles or goods
qualifying for different rates and conditions, moving under one air waybill.
 Mixed consignment shall not include any of the following articles, commodities or goods:
- Valuable cargo
- Live animals
- Human remains, whether or not cremated
- Diplomatic bags
- Baggage shipped as cargo
 The shipper shall declare:
- The total gross weight or volume of the consignment, or
- Separately the weight, volume and contents of each package in the consignment.
 When two or more packages in the consignment come under the same description and
qualify for the same rate and conditions, except for their individual weights or volume,
charges for such packages shall be based on their total weight or volume. Where an
extension list is required, each separately rated group of items shall be listed together and
sub-totaled separately, so that the weight applicable to each rate is readily identifiable.
4.3.3 Chargeable Weight

The chargeable weight is the actual gross weight or volume weight, whichever is higher,
provided that where a lower charge for a higher minimum weight applies, the latter shall be
retained as chargeable weight.
 Example
A consignment weighing 35 kgs is to be carried from Tehran to Dubai. Assume the normal

Part: 4
Issue: 05
Rev: 00
general cargo rate from Tehran to Dubai is IRR 8740 and the over 45kgs general cargo rate
is IRR 6560.
35 X 8740 = 305900 IRR
45 X 6560 = 295200 IRR
The minimum amount chargeable for 45kgs {6560IRR per Kg} is less than the normal rate
times the actual weight of the consignment. Therefore, the charge of 295200 IRR will apply
to this consignment.
4.3.4 Calculation of Volume Weight
The cubic volume of a consignment is established by applying the greatest length, the
greatest width and the greatest height of the consignment or its packages.
Consignments, the extreme dimensions of which result in an average of more than {6000}
cubic centimeters or {366} cubic inches per kilogram (166 cubic inches per pound), shall be
charged on volume basis.
4.3.5 Calculation of Weight Charges
Charges shall be calculated by multiplying the applicable specific commodity rate, class rate
or general cargo rate as published in the current lATA Tariff by the chargeable weight.
 Examples
Centimeters - Kilograms
 To obtain the cubic volume a half or larger fraction of a centimeter shall be rounded
up to the next higher whole centimeter, a smaller fraction to the next lower whole
centimeter.
The dimensions of 167.3 X 148.6 X 135.2 cm, are to be rounded to 167X 149X 135
cms
 The chargeable weight is established by dividing the cubic volume in cubic centimeter
by 6000, the resultant equivalent in kilograms being rounded up to the next higher full
or half kilogram.
167 X 149 X 135 cm = 3,359,205 cubic centimeters
3,359,205 / 6000 = 559.867 kilograms.
Which should be rounded UP to 560 kgs.

Part: 4
Issue: 05
Rev: 00
4.4 Services and Related Charges

4.4.1 Air Waybill Preparation Charges
A documentation charges shall be made when IAA or its agent issues or completes the air
waybill, including itemization of costs and completion of the charges box. An agent is entitled
to retain the charge, if he issues and completes the air waybill accurately.
The charge also applies to an air waybill on which the shipper's insertions shall be
supplemented and/or corrected on his behalf.
The level of this charges varies locally.
The charges shall be according to the current edition of lATA Tact Rules.
For further details and exceptions, refer to TACT Rules,
4.4.2 Insurance Fee

Insurance is not applicable for traffic by IAA.

Part: 4
Issue: 05
Rev: 00
4.5 Charges Amendments

4.5.1 General
When it is required to correct charges and/or the method of payment on an air waybill, such
correction shall be made in accordance with the following:
 When any carrier discovers an error, it shall notify the issuing carrier.
 When the issuing or any participating carrier discovers, or is notified of an error, it
shall notify subsequent and/or preceding carrier, including delivering carrier at the
airport of destination and first carrier at the airport of origin.
 When a carrier has to refer charges incurred in transit to the airport of destination,
because such charges were omitted from the air waybill, it shall notify the delivering
carrier at the airport of destination or subsequent carriers when the delivering carrier
is unknown.
 AII carriers receiving such notification should amend their records and confirm action
taken to the originator.
The form to be used for the correction of charges is called "Cargo Charges Correction
Advice - CCA"(Part 21.3 Cargo Charges Correction Advice). It shall be effective for
correction of an interline billing when issued within six months of issuance of the air waybill.
4.5.2 Shipper's Request for Change of Air Waybill Charges

A request to change the declared value amount shall be made by the shipper or his agent in
writing prior to departure from the airport of origin of the consignment. The declared value for
carriage shall not be amended after dispatch of the consignment from the airport of
departure shown on the air waybill.
lf a shipper request to amend the air waybill charges, he shall be made aware of the fact that
he is exercising his rights as provided for in the conditions of contract and all expenses
incurred will be attached to goods.
Changes of instructions made by the shipper shall be made in writing presented together
with his copy of air waybill.

Part: 4
Issue: 05
Rev: 00
Acknowledgment of instructions shall be given to the shipper and it shall contain a statement
that every endeavour will be made to carry out the changed instructions but that no
responsibility can be accepted or guarantee given, that the revision can be effected.
Such changes will be considered to be amended only upon receipt by the issuing carrier at
the airport of departure of a confirmation of successful corrective action taken, and reported
by the delivering carrier.
4.5.3 Cargo Charges Correction Advice - CCA Refer to part 21.3 Cargo Charges
Correction Advice (CCA)
4.5.3.1 Definition
"Cargo Charges Correction Advice"
Is a document used for the notification of changes to transportation charges or other
charges.
4.5.3.2 Description
For manually issued CCAs, the form shall be issued in a set of six copies in the following
order :
- Original For carrier issuing CCA.
- 1st Copy For accounting department of issuing carrier.
- 2nd Copy For first carrier.
- 3rd Copy For second carrier.
- 4th Copy For third carrier.
- 5th Copy For cargo department of carrier issuing CCA.
4.5.3.3 Completion
Where a Cargo Charges Correction Advice form is raised, all information and charges shall
be entered on the document regardless if whether or not there is any changes from the
original information as shown on the air waybill.
For manually issued CCA, it should contain the following:
 CCA number.
 Air Waybill Number
- Enter the air waybill prefix and serial numbers to which the CCA refers.
 Origin
- Enter the three-letter code of the airport or city of departure as shown on the original
air waybill.

Part: 4
Issue: 05
Rev: 00
 Destination
- Enter the three-letter code of the airport or city of destination of the last carrier as
shown on the original air waybill.
 Date and Place of Issue
- Enter the date and place of execution as shown on the original air waybill.
 Routing
- Enter the details of the first flight showing first transfer point, flight number and date.
Participating carriers, receiving a CCA, should then enter the next flight sector
information and forward it to the next carrier.
 Currency
- Enter the three-letter code of the currency corresponding to the currency in which the
air waybill was issued.
 Revised/Corrected Charges
- Enter the total of all charges as it now appears on the air waybill under either the
prepaid or collect column, as appropriate.
 Original/Incorrect Charges
- Enter the total of all charges as it originally appeared on the air waybill under either
the prepaid or collect column, as appropriate, regardless of whether or not some of
these have now been changed.
 Remarks & Reason for Issuing Advice
- Enter any explanatory remarks and include an explanation of the situation that
caused the CCA to be raised. In the case of the referral of uncollectible charges to
the issuing carrier, enter the date and place of issue of the Notice of Non-Delivery
Irregularity Report-IRP, a copy of which shall have been sent to the accounting
department of the issuing carrier. In such cases, the CCA shall also detail all other
charges incurred en-route and at destination which are to be collected from the
shipper.
 Shipper
- Enter the name and address of the shipper as shown in the original air waybill.
 Consignee
- Enter the name and address of the consignee as shown on the original air waybill.
 Airline
- Enter the airline name of the carrier issuing the CCA.

Part: 4
Issue: 05
Rev: 00
 Date and Place of Issue

- Enter the date and place the CCA is executed.
 Signature
- Enter the signature of the individual authorized to execute the CCA.
4.5.3.4 Confirmation Slip

The last carrier, upon receipt of a Cargo Charges Correction Advice, shall return the
Confirmation Slip portion of the document confirming action requested has been taken to the
carrier issuing the CCA.
Completion
The Confirmation Slip should contain the following:
 To
- Enter the name of the carrier issuing the CCA, to whom the confirmation slip is to be
sent.
 CCA Ref. No.
- Enter the CCA number to which the confirmation slip refers.
 AWB Ref. No.
- Enter the air waybill number to which the CCA refers.
 From.
- Enter the name of the airline returning confirmation slip.
- At Enter the name of the station of airline where the correction is made.
 Date
- Enter the date confirmation slip is issued.
 Signature
- Enter the signature of the individual authorized to execute the confirmation slip.
4.5.3.5 Distribution
The completed Cargo Charges Correction Advice shall be distributed as follows:
 Error discovered by issuing carrier
The completed form shall be addressed to:
- First carrier at airport of departure, or

Part: 4
Issue: 05
Rev: 00
- Delivering carrier or handling agent, as appropriate, at the airport of destination for

single sector flights or other participating carriers stated on the air waybill for multi-
sector flights.
 Error discovered by delivering carriers or other participating carriers.
The completed form shall be addressed to:
- Issuing carrier at the airport of departure,
- Other participating carriers stated on the air waybill.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Table of Contents
Part Title Page No.

5.1 General 2
5.1.1 Definition 2
5.1.2 Description 2
5.1.3 Validity and Duration of the Contract of Carriage 2
5.1.4 Significance of the Air Waybill 3
5.1.5 Invalid Endorsements 3
5.2 Use of Air Waybill 4
5.3 Distribution of Air Waybill 5
5.4 Contracts 6
5.4.1 General 6
5.4.2 Conditions of Contract 7
5.5 Completion Procedures of Air Waybill 11
5.5.1 Responsibility of Completion 11
5.5.2 Completion 11

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
5.1 General
5.1.1 Definition
Air waybill, which is equivalent to the term air consignment note means the document entitled "Air
waybill" made out by or on behalf of the shipper, which evidences the contract between the shipper
and carrier(s) for carriage of goods over routes of the carrier(s).
The term "Not Negotiable" printed on top of the air waybill means, that the air waybill is a straight
or Non-negotiable bill of lading, which is contrary to a negotiable ocean bill of lading; no lATA
member issue "to order" or negotiable air waybill's. Therefore, the words "Not Negotiable" shall not
be crossed out or tampered with.
5.1.2 Description
Air waybill is a non-negotiable document.
An "Airline Air Waybill" consists of three originals and between six and twelve copies Each part of
an air waybill set bears in the two top corners and in the lower right corner an air waybill number
composed of the three-digit carrier code number followed by a serial number of eight digits
including a check digit placed in the extreme right hand position of the serial number.
The three air waybill originals (part 1, 2 and 3) bear on the reverse the conditions of contract and
all have the same validity. The remaining parts of the air waybill are copies of the originals.
5.1.3 Validity and Duration of the Contract of Carriage

The validity of IAA contract of carriage starts when the Air Waybill is executed
 The air waybill is signed by the shipper, or on his behalf, and
 It is signed by IAA or on its behalf by a cargo agent approved by the issuing carrier.
 The validity of the IAA contract of carriage expires when the consignment is delivered to the
consignee stated on the air waybill.
5.1.4 Significance of the Air Waybill

The air waybill is the most important cargo document issued by IAA or its authorized cargo agents.
It is :
 A documentary evidence of the conclusion of the Contract of Carriage.
 A proof of receipt of the goods for shipment.
 A declaration to Customs.
 A guide to transporting IAA cargo staff in handling, dispatching and delivering the
consignment.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Therefore, it is essential that the air waybill is carefully and legibly prepared according to the
current issue of TACT Rules, lATA Air Waybill Handbook and IAA latest regulations.
5.1.5 Invalid Endorsements

The air waybill becomes invalid and shall not be accepted if any of the following type of
endorsement appears on it:
 Any words suggesting negotiability, e.g. "ORDER" or "TO ORDER".
 Any words imposing conditions contrary to the Conditions of Carriage, e.g. "SHALL
ARRIVE BY …………DATE".
 Any obliteration of the printed text/references.
 An unspecified address, for example "To be called for", or "C/O Airport" or "C/O IAA".
 Any description of the goods that includes the wording "Said to Contain".
 Any special declaration of the value at delivery.
5.2 Use of Air Waybill

The air waybill shall be issued for all international carriage of individual shipments or consolidated
shipments of air cargo, both on-line with any one airline, and interline with two or more airlines.
The air waybill shall be issued at the time the consignment is received from the shipper. In no case
may the air waybill be executed before the complete consignment has been received and is
accepted for carriage.
AII known entries on the air waybill shall be inserted at time of issue and all copies of the air waybill
shall be identical.
0nly one air waybill shall be issued for each consignment and it shall cover all parts of the
consignment.
No consignment or part thereof may be carried until an air waybill is issued and executed.
When a consignment is returned because of no-delivery, the new air waybill for the returning
carriage shall have:
 the original air waybill number inserted in the "Accounting Information" box; and
 Any amendments to information shown or required on the air waybill, made by any
participating carrier subsequent to initial issue, shall be made on all remaining parts of the
air waybill and shall properly identify the carrier making such amendments. Identification of
the carrier shall be placed as closely as possible to the items amended without obliterating
any other information. Such identification shall include the official lATA airline name or
designator and the lATA location identifier of the airport or city to show the place where the
amendments are made.
Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
5.3 Distribution of Air Waybill

The various parts of the air waybill shall be distributed as follows:
 Original 3(For Shipper), Blue
To be given to the shipper and to serve as;
- Proof of receipt of the goods for shipment; and
- Documentary evidence of carrier's and shipper's signature to the contract of carriage.
 Copy 8(For Agent), White
To be retained by the agent or the carrier executing the Air waybill.
 Original 1 (For Issuing Carrier), Green
To be retained by the carrier issuing the air waybill for accounting purposes and to serve as
documentary evidence of carrier's and shippers signature to the contract of carriage.
 Original 2(For Consignee), Pink
To accompany consignment to final destination and to be tendered to the consignee on delivery.
 Copy 4(Delivery Receipt), Yellow
To be available at final destination and to be signed by consignee, and to be retained by last
carrier as:
- Receipt of delivery of consignment,
- Evidence of carrier's completion of contract of carriage.
 Other Copies (Extra Copies), White
To be available for carriers use, as indicated at the bottom.
5.4 Contracts
5.4.1General
 Notice appearing on the face of the air waybill:
- It is agreed that the goods described herein are accepted for carriage in apparent good order
and conditions (except as noted) And Subject to the Conditions of Contract on the
Reverse Hereof. All Goods May Be Carried By Any Other Means Including Road Or Any
Other Carrier Unless Specific Contrary Instructions Are Given Hereon By The
Instructions Are Given Hereon By The Shipper, And Shipper Agrees That The
Shipment May Be Carried Via Intermediate Stopping Places Which The Carrier Deems
Appropriate. The Shipper's Attention Is Drawn To The Notice Concerning Carrier's
Limitation Of Liability.
 The Conditions of Contract, prefaced by a Notice, on the reverse side of the air
waybill/consignment note, read as follows:

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Notice Concerning Carrier's Limitation Of Liability

- If the carriage involves an ultimate destination or stop in a country other than the country of
departure, the Warsaw Convention may be applicable and the Convention governs and in
most cases limits the liability of the carrier in respect of loss, damage, or delay to cargo to
250 French gold francs per kilogram, unless a higher value is declared in advance by the
shipper and a supplementary charge paid if required.
- The liability limit of 250 French gold francs per kilogram is approximately USD 20.00 per
kilogram on the basis of USD 42.22 per ounce of gold.
5.4.2 Conditions of Contract

As used in this contract "carrier" means all air carriers that carry or undertake to carry the goods
hereunder or perform any other services incidental to such air carriage, "Warsaw Convention"
means the Convention for the Unification of certain Rules relating to International Carriage by Air,
signed at Warsaw, 12 October 1929, or that Convention as amended at The Hague, 28 September
1955, which ever may be applicable, and "French gold francs" means francs consisting of 56%
milligrams of gold with a fineness of nine hundred thousandths.
Carriage hereunder is subject to the rules relating to liability established by the Warsaw
Convention unless such carriage is not "international carriage" as defined by that Convention.
To the extent not in conflict with the foregoing, carriage hereunder and other services performed by
each carrier are subject to:
 Applicable laws (including national laws implementing the Convention), government regulations,
orders and requirements,
 Provisions herein set forth, and
 Applicable tariffs, rules, conditions of carriage, regulations and timetables (but not the times of
departure and arrival therein) of such carrier, which are made part hereof and which may be
inspected at any of its offices and at airport from which it operates regular services. In
transportation between a place in the United States or Canada and any place outside thereof the
applicable tariffs are the tariffs in force in those countries.
The first carrier's name may be abbreviated on the face hereof, the full name and its abbreviation
being set forth in such carrier's tariffs, conditions of carriage, regulations and timetables. The first
carrier's address is the airport of departure shown on the face hereof. The agreed stopping places
(which may be altered by carrier in case of necessity) are those places, except the place of
departure and the place of destination, set forth on the face hereof or shown in carrier's timetables
as scheduled stopping places for the route. Carriage to be performed hereunder by several
successive carriers is regarded as a single operation.
Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Except as otherwise provided in carrier's tariffs or conditions of carriage, in carriage to which the
Warsaw Convention does not apply carriers' liability shall not exceed USD 20.00 or the equivalent
per kilogram of goods lost, damaged or delayed, unless a higher value is declared by the shipper
and a supplementary charge paid.
If the sum entered on the face of the air waybill as "Declared Value for Carriage" represents an
amount in excess of the applicable limits of liability referred to in the above Notice and in these
Conditions and if the shipper has paid any supplementary charge that may be required by the
carrier's tariffs, conditions of carriage or regulations, this shall constitute a special declaration of
value and in this case carrier's limit of liability shall be the sum so declared. Payment of claims
shall be subject to proof of actual damages suffered.
In cases of loss, damage or delay of part of the consignment, the weight to be taken into account in
determining carrier's limit of liability shall be only the weight of the package or packages
concerned.
Note: notwithstanding any other provision, for foreign air transportation as defined in the US
Federal Aviation Act as amended, in case of loss or damage or delay of a shipment or part thereof,
the weight to be used in determining the carrier's limit of liability shall be the weight which is used
(or a pro rata share in the case of a part shipment loss, damage or delay) to determine the
transportation charge for such shipment.
Any exclusion or limitation of liability applicable to carrier shall apply to and be for the benefit of
carrier's agent, servants and representatives and any person whose aircraft is used by carrier for
carriage and its agents, servants and representatives. For purpose of this provision carrier acts
herein as agent for all such persons.
Carrier undertakes to complete the carriage hereunder with reasonable dispatch. Carrier may use
alternate carriers or aircraft and may without notice and with due regard to the interests of the
shipper use other means of transportation. Carrier is authorized by shipper to select the routing
and all intermediate stopping places that it deems appropriate or to change or deviate from the
routing shown on the face hereof.
Subject to the conditions herein, the carrier shall be liable for the goods during the period they are
in its charge or the charge of its agent.
Except when the carrier has extended credit to the consignee without the written consent of the
shipper, the shipper guarantees payment of all charges for carriage due in accordance with
carrier's tariffs, conditions of carriage and related regulations, applicable laws (including national
laws implementing the Convention), government regulations, orders and requirements.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
When no part of the consignment is delivered, a claim with respect to such consignment will be
entertained even though transportation charges thereon are unpaid.
Notice of arrival of goods will be given promptly to the consignee or to the person indicated on the
face hereof as the person to be notified. On arrival of the goods at the place of destination, subject
to the acceptance of other instructions from the shipper prior to arrival of the goods at the place of
destination, delivery will be made to, or in accordance with the instructions of the consignee. If the
consignee declines to accept the goods or cannot be communicated with, disposition will be in
accordance with instructions of the shipper.
The person entitled to delivery shall make a complaint to the carrier in writing in the case:
 of visible damage to the goods, immediately after discovery of the damage and at the
latest within fourteen (14) days from receipt of the goods
 of other damage to the goods, within fourteen (14) days from the date of receipt of the
goods
 of delay, within twenty-one (21) days of the date the goods are placed at his disposal
 of non-delivery of the goods, within one hundred and twenty (120) days from the date of
the issue of the air waybill
For the mentioned purpose complaint in writing may be made to the carrier whose air waybill was
used, or to the first carrier or to the last carrier or to the carrier who performed the transportation
during which the loss, damage or delay took place.
Any rights to damages against carrier shall be extinguished unless an action is brought within two
years from the date of arrival at the destination, or from the date on which the aircraft ought to have
arrived, or from the date on which the transportation stopped.
The shipper shall comply with all applicable laws and government regulations of any country to,
from, through or over which the goods may be carried, including those relating to the packing,
carriage or delivery of the goods, and shall furnish such information and attach such documents to
this air waybill as may be necessary to comply with such laws and regulations. Carrier is not liable
to the shipper for loss or expense due to the shipper's failure to comply with this provision.
No agent, servant or representative of carrier has authority to alter, modify or waive any provisions
of this contract.
If carrier offers insurance and such insurance is requested, and if the appropriate premium is paid
and the fact recorded on the face hereof, the goods covered by this air waybill are insured under
an open policy for the amount requested as set out on the face hereof (recovery being limited to
the actual value of goods lost or damaged provided that such amount does not exceed the insured
value). The insurance is subject to the terms, conditions and coverage (from which certain risks are
excluded) of the open policy, which is available for inspection at an office of the issuing carrier by

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
the interested party. Claims under such policy shall be reported immediately to an office of carrier.
Note: IAA does not offer insurance.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
5.5 Completion Procedure of Air Waybill

5.5.1 Responsibility of Completion
ln accordance with the Warsaw Convention, The Hague Protocol and the Carrier's Conditions of
Carriage, the shipper shall prepare the air waybill.
 The shipper will be responsible for the correctness of the particulars and statements
relating to the goods which he inserted in the air waybill or which are inserted on his
behalf.
 The shipper will be liable for all damages suffered by the IAA or any other person by
reason of the irregularity, incorrectness or incompleteness of the said particulars and
statements, regardless of whether the air waybill is completed by himself, or on his
behalf by the IAA or its authorized agent.
 With the signature of the shipper, he simultaneously confirms that he agrees to the
Conditions of Contract as set forth on the reverse side of the air waybill and to the
conditions of carriage.
 The completion and issuance of the Air Waybill shall confirm with the requirements and
standards of the current edition of lATA Air Waybill Handbook and/or TACT Rules.
5.5.2 Completion
 The shaded boxes with title on the face of air waybill will be for carrier's use only.
 The shaded boxes without title shall not be used.
 The various boxes in the specimen air waybill, the following sample, have been
numbered to correspond with the bracketed numbers at the beginning of the titles of the
following text.
(1) Airport of Departure

The lATA three-letter code of the airport of departure (or city when the name of airport is unknown)
shall be inserted.
 Air Waybill Number
When not pre-printed, the air waybill number provided by the issuing carrier shall be inserted in the
upper left corner, in the upper right corner and in the lower right corner. The air waybill number
shall have dimensions sufficient to make it readable and shall consist of:
(1A) Airline Code Number
- The issuing carrier's three-digit lATA airline code number shall be inserted.
 Separation Hyphen

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
- A hyphen shall be inserted between boxes (1A) and (1B), and only in the upper right and
lower right corners.
(1B) Serial Number
- Serial number of eight digits including a check digit placed in the extreme right position
shall be inserted.
- This check digit shall be determined by using the unweighted Modules system, which
divides the first 7 digits of the serial number by seven and uses the remainder for
verification and as eighth digit.
- A space may be inserted in the serial number between the fourth and fifth digits.
(1C) Issuing Carrier's Name and Address
- When not pre-printed, the issuing carrier's name and head office address corresponding to
the airline code number shown in box (1A), shall be inserted in accordance with the issuing
carrier's instructions.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Sample of Air waybill

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Shipper
(2) Shipper's Name and Address
- The name, address and country (or two-letter country code) of the shipper shall be inserted.
- One or more method of contact (Telephone, Telex or Telefax) and number may be inserted
below.
(3) Shipper's Account Number
- This box shall not be completed unless used by the issuing carrier at its option.
Consignee
(4) Consignee's Name and Address
- The name, address and country (or two-letter country code) of the consignee shall be
inserted.
- One or more method of contact (Telephone, Telex or Telefax) and number may be inserted
below.
(5) Consignee's Account Number
- This box shall not be completed unless used by the last carrier at its option.
Issuing Carrier's Agent

(6) Name and City
- When not pre-printed, the name and location (airport or city) of the carrier's lATA Cargo
Agent entitled to the commission shall be inserted.
- When commission is payable to an lATA Cargo Agent in country of destination, in
accordance with the Cargo Agency Administration Rules, the name and location (airport or
city) of such lATA Cargo Agent shall be inserted, preceded by the words "Commissionable
Agent" .
(7) IATA Code

When not pre-printed the lATA code of the Cargo Agent, Indicated in (6) shall be inserted as
follows:
- In non-CASS areas, the lATA seven-digit code shall be inserted.
- In CASS areas, the lATA seven-digit code shall be followed by a three- digit CASS address
code and a check digit. This check digit shall be determined by using the un weighted
modules 7 system.
(8) Account Number

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Routing
(9) Airport of Departure (Address of First Carrier) and Requested Routing
- The name of the airport of departure shall be inserted as the first entry and shall correspond
to information shown in 2.
- Any requested routing shall be inserted.
(10) Accounting Information
Only accounting information required by the participating carriers may be inserted such as:
- Payment by cash or cheque.
- Consignment returned because of non-delivery; the original air waybill number shall be
shown on the new air waybill for the returning carriage.
- Payment by Government Bill of lading (GBL); the GBL number shall be shown.
- Payment by Miscellaneous Charges Order (MCO) is only
- Acceptable for baggage shipped as cargo; the MCO number and value of the Exchanged
Coupon in the currency of the air waybill shall be shown followed, if necessary, by the
amount deducted from the MCO coupon and, in all cases, by the passenger's ticket number
and flight/date/routing used.
- Shipper's reference number as indicated by the shipper or his agent.
- Payment by credit card; the credit card number shall be shown.
- The words "Also Notify" may be printed after the title of the "Accounting Information" box
(applicable for domestic transportation only).
Routing and Destination( 11A TO11F)

(11A) To (by First Carrier)
- The lATA three-letter code of the airport of destination or first transfer point (or city when
the name of the airport is unknown because the city is served by more than one airport)
may be inserted.
(11 B) By First Carrier
- The name of the first carrier (either full name or lATA two-character code) shall be inserted.
(11C) To (by Second Carrier)
- The lATA three-letter code of the airport of destination or second transfer point (or city when
may be inserted.
(11 D) By (Second Carrier)
- The lATA two-character code of the second carrier may be inserted.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
(11 E) To (by Third Carrier)

- The lATA three-letter code of the airport of destination or third transfer point (or city when
may be inserted.
(11F) By (Third Carrier)
- The lATA two-character code of the third carrier may be inserted.
(12) Currency
- The ISO three-letter currency code of the currency applicable in the country of departure,
according to the applicable rating rules, shall be inserted.
- AII amounts entered on the air waybill, other than those entered in the "Collect Charges in
Destination Currency" boxes (33A) to (330), shall be in the currency as specified in 9.a
above.
(13) Charges Codes - Fore Carrier Use Only

- When the air waybill data is transmitted by electronic means, this box shall be completed
using one of the following codes:
CA Partial Collect Credit - Partial Prepaid Cash

CB Partial Collect Credit - Partial Prepaid Credit
CC All Charges Collect
CE Partial Collect Credit Card - Partial Prepaid Cash
CG All Charges Collect By GBl
CH Partial Collect Credit Card - Partial Prepaid Credit
CP Destination Collect Cash
CX Destination Collect Credit
CZ All Charges Collect By Credit Card
NC No Charge
NG No Weight Charge- Other Charges Prepaid By GBl
NP No Weight Charge - Other Charges Prepaid Cash
NT No Weight Charge - Other Charges Collect
NX No Weight Charge - Other Charges Prepaid Credit

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
NZ No Weight Charge - Other Charges Prepaid By Credit Card

PC Partial Prepaid Cash - Partial Collect Cash
PD Partial Prepaid Credit - Partial Collect Cash
PE Partial Prepaid Credit Card - Partial Collect Cash
PF Partial Prepaid Credit Card - Partial Collect Credit Card
PG All Charges Prepaid By GBl
PH Partial Prepaid Credit Card - Partial Collect Credit
PP All Charges Prepaid By Cash
PX All Charges Prepaid By Credit
PZ All Charges Prepaid By Credit Card
CHARGES
(14A) & (14B) Weight/Valuation Charges
- The shipper or agent shall insert an "X", as appropriate, in box (14A) or (14B).
- The charges entered into boxes (24A), (25A) or (24B), (25B) shall be wholly prepaid or
wholly collect respectively.
(15A) & (15B) Other Charges at Origin
- The shipper or agent shall insert an "X", as appropriate, in box (15A) or (158).
- Any charges entered into boxes (27 A), (28A) or (27B), (28B) shall be wholly prepaid or
wholly collect respectively.
If the information indicated as required in (11) is in conflict with the information required by (18) and
(19), the latter shall take precedence.
(16) Declared Value For Carriage
- The declared value for carriage, as specified by the shipper, shall be inserted.
- Where no value is declared, "NVD" shall be inserted.
(17) Declared Value For Customs
- The shipper or agent may declare and insert a customs value, which may be "NCV', or
leave the box blank.
(18) Airport Of Destination
- The airport of destination of the last carrier (or city when the name of the airport is unknown
because the city is served by more than one airport) may be inserted.
(19A) & (19B) Flight/Date
Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
For Carrier Use Only

These boxes shall not be completed unless used by participating carriers at their option.
(20) Amount of Insurance
- When the box is unshaded, and only when and where the issuing carrier offers such a
service, the amount to be insured shall be inserted.
- When the box is unshaded and the service is not provided by the issuing carrier or no
insurance is requested by the shipper "XXX" shall be inserted.
(21) Handling Information

- Only clear and concise information as required by the participating carriers shall be
inserted.
- ln the case of dangerous goods, either the statement: "Dangerous Goods as per attached
Shipper's Declaration" followed by "Cargo Aircraft Only" if applicable; or the statement:
"Dangerous Goods Shipper's Declaration Not Required" shall be inserted.
- other handling information using, where available, the codes and abbreviations in Cargo-
IMP, may be inserted, such as:
o marks and numbers which appear on the consignment and method of packing;
o name, address, country or two-letter country code and one or mare method of contact
(telephone, telex or telefax) and number of any person to be notified of arrival of the
consignment in addition to the consignee;
o name of documents to accompany the air waybill such as the "Shipper's Certification for
Live Animals";
o special handling instructions that may be required;
(21A) Customs Status of the Shipment
- Customs status of the shipment, using the Cargo-IMP Customs Origin Code, located in this
box (applicable only to shipments from and within European Union countries).
(22A) to (22Z) Consignment Rating Details
- A separate set of entries shall be made for each rated group of items, each set
commencing on a new line, dangerous goods items, if any, being entered first.
- Each set of entries shall be as described in figure 2, the details of each box being as shown
below.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Alternative Rate Class Line Entries

Nature
No. of
and
Chargeabl
Piece Quantity
Gross Rate Commodity e
s of
kg
Rate/Charg
RCP Weir' Class Item No. Weight Total Goods
e
(22C
(22A) (22B) (22D) (22E) (22F) (22G) (22H) (22I)
)
Chargeabl
No. of Gross K Minimum Nature
e
weigh Of
Pieces or L M - Weight charge Box 22G
t goods
Chargeabl Rate per
No. of Gross K Box 22Fx Nature
e unit
weigh Of
pieces or L N - Weight of weight Box 22G
t goods
Chargeabl Rate per
e unit
wei9h Of
pieces or L Q - Weight Of weight Box 22G
t goods
Chargeabl
No. of Gross Basic Nature
e
weigh Of
pieces K B - Weight charge Box 22G
t goods
Chargeabl
Rate per Box 22Fx Nature
e
Of
- - - K - Weight kilogram Box 22G
goods
Chargeabl Rate per
No. of Gross K Commodity Box 22Fx Nature
e unit
weigh Of
pieces or L C item number Weight of weight Box 22G
t goods
Applicable rate
class
code followed
by
reduced Chargeabl
No. of Gross K Reduced Nature
percentage e
weigh applicable to Of
pieces or L R weight Charge Box 22G
t charge goods
Applicable rate
class
code followed
Reduced
by
reduced Chargeabl rate per
percentage e unit
pieces or L R weight of weight Box22G
t rate goods
Applicable rate
class
code followed
by
increased Chargeabl
No. of Gross K Surcharged Nature
percentage e
weigh 8R'fic:alje to Of
pieces or L S weight Charge Box22G
t charge goods
Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Applicable rate
class
code followed
Surcharged
by
Increased Chargeabl rate per
percentage e unit
Pieces or L S weight of weight Box 22G
t rate t goods
Commodity Chargeabl Rats per
item e unit
weigh Of
pieces or L U Number weight of weight Box 22G
t goods
Commodity
No. of Gross K Pivot Pivot Nature
item
weigh Of
pieces or l U Number weight charge Box 22G
t goods
Commodity Chargeabl
No. of Gross K Flat Nature
item e
weigh Of
pieces OIL U Number Weight charge Box 22G
t goods
Weight in Over pivot
excess of rate per Box 22Fx Nature
pivot unit of Of
- - - E - Box22G
weight weight goods
- ULD ULD tare
tare ULD rate Weight ULDID
weigh
- - X class type allowance - - code
t
A minus
symbol
followed by
Chargeabl
ULD flat Nature
e
Of
- - - Y - weight discount Box 22G
goods
-. A minus
symbol
followed by
ULD
discount
Chargeabl
per unit Box 22Fx Nature
e
Of
- - Y - weight 01 weight Box 22G
goods

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
Weight
increase
K Box 22Fx Nature
per
Gross unit of Of
- - or L W - Box 22G
weight weight goods
Rate
combinati
on
Boxes 22B to 22I to be Completed when applicable.
point
Cannot be placed as first rating line entry.
22J 22K - - - - - 22L 22I
Total Total
Number gross Total Nature
weigh Of
of pieces - - - - - charge
t goods
(22A) Number of Pieces and RCP

- The number of pieces for the applicable rating entry shall be inserted.
- When the applicable rate or charge shown in box (22G) is result of a combination of rates
or charges, the lATA three-letter code of the Rate Combination Point (RCP) shall be
inserted as an additional line entry.
(22B) Gross Weight
- The gross weight of the pieces for the applicable rating entry shall be inserted.
- The tare weight of the unit load device, when applicable, shall be inserted as an additional
line entry on the "X" rate class line.
(22C) Kg/Lb.
- The unit of weight used (K or L) shall be inserted in the first rating line only.
(22Z) Service Code

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
- This box shall not be completed except by the issuing carrier at its option and in
accordance with the following:
B Service Shipment
J Priority Service
C Company Material
P Small Package Service
D Door to Door Service
T Charter
(22D) Rate Class
- One of the following codes shall be inserted as appropriate: B Basic Charge
C Specific Commodity Rate
E ULDs Additional Rate
K Rate per Kilogram
M Minimum Charges
N Normal Rate
Q Quantity Rate
R Class Rate Reduction
S Class Rate Surcharge
U ULDs Basic Charge or Rate
W Weight Increase
X ULDs Additional Information
Y ULDs Discount
(22E) Commodity Item Number
This box shall be completed as follows:

- When a specific commodity rate applies, the lATA item description number shall be inserted
on the "e" or "U" rate class line;
- When a class rate reduction applies, the percentage which is applied to the appropriate
charge or rate shall be inserted on the "R" rate class line, preceded by the rate class code
to which it refers, e.g. 33% reduction on the normal rate shall be expressed as N67;
- When a class rate surcharge applies, the percentage which is applied to the appropriate
charge or rate shall be inserted on the "8" rate class line, preceded by the rate class code
to which it refers, e.g. 50% surcharge of the minimum charge shall be expressed as M150;
- When a unit load device rate applies, the ULD rate class type used shall be inserted on the
"X" rate class line.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
(22F) Chargeable Weight

- The applicable chargeable weight, calculated according to applicable rating rules, shall be
inserted.
- When a unit load device rate applies:
o where it is based on a pivot charge, the applicable pivot weight shall be inserted on the
"U" rate class line;
o where it is based on a pivot charge and an over pivot rate, the weight in excess of the
pivot weight shall be inserted on the "E" rate class line;
o where a tare weight allowance is applicable, such weight shall be inserted on the "X" rate
class line;
o where a discount applies, the weight to which it refers shall be inserted on the "Y" rate
class line.
(22G) Rate/Charge
The applicable rate or charge shall be inserted as follows:
- When a minimum charge applies, this charge shall be inserted on the "M" rate class line;
- When a normal rate applies, the applicable rate per unit of weight shall be inserted on the
"N" rate class line;
- When a quantity rate applies, the applicable rate per unit of weight shall be inserted on the
"Q" rate class line;
- When an "Experimental Special Rate within Europe" applies:
o the applicable basic charge shall be inserted on the "B" rate class line,
o the applicable rate per kilogram shall be inserted on the "K" rate class line;
- When a specific commodity rate applies, the applicable rate per unit of weight shall be
inserted on the "C" rate class line;
- When a class rate reduction applies, this rate per unit of weight or charge as applicable
shall be inserted on the "R" rate class line;
- When a class rate surcharge applies, this rate per unit of weight or charge as applicable
shall be inserted on the "S" rate class line;
- When a unit load device rate applies:
o where it is based on a pivot charge or flat charge, such charge shall be inserted on the
"U" rate class line,
o where it is based on a rate per unit of weight, such rate shall be inserted on the "U" rate
class line,

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
o where it is based on a pivot charge and an over pivot rate, such over pivot rate per unit
of weight shall be inserted on the "E" rate class line,
o where it is a discount, either a flat amount or discount per unit of weight, such discount
shall be inserted on the "Y" rate class line preceded by a minus symbol (-);
- Wherever possible, when a weight surcharge applies, this should be inserted immediately
following the last rate line entry.
(22H) Total
- The total charge or discount for each line entry shall be inserted on the same horizontal
line.
- Where it is a total discount, such discount shall be preceded by the minus symbol (-).
(22I) Nature and Quantity of Goods (including Dimensions or Volume)

This box shall be completed as follows:
- the description of the goods comprising the consignment shall be inserted;
- when dangerous goods are contained in a consignment with non dangerous goods, they
shall be shown separately and as the first entry;
- for "Dangerous Goods", the entry shall be in accordance with instructions published in the
current lATA Dangerous Goods Regulations;
- for "Live Animals", the entry shall be in accordance with instructions published in the lATA
Live Animals Regulations;
- for "Consolidated Consignment" the entry shall show "Consolidation as per attached list";
- when the volume weight is used as chargeable weight, according to applicable rating rules,
either:
o the greatest length, greatest width, greatest height, unit of measurement and number of
pieces concerned, or
o the volume and unit of measurement, shall be inserted;
- when a unit load device is used, its identification code shall be inserted on the "X" rate
class line;
- where the number of pieces indicated in box 22A is different from the actual number of
pieces, the actual number of pieces shall be shown as “……SLAC”,(Shipper's Load And
Count);
- The shipper or his agent may enter the appropriate harmonized commodity description and
coding system number; and, where applicable, the country of origin of the goods.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
(22J) Total Number of Pieces

- Where there is more than one numeric entry in box (22A), the total number of pieces shall
be inserted.
(22K) Total Gross Weight
- Where there is more than one entry in box (22B), the total gross weight shall be inserted.
(22L) Total
- Where there is more than one entry in box (22H), the sum shall be inserted.
(23) other Charges
1. other charges incurred at origin shall be inserted at the time of air waybill issuance as either
wholly prepaid or wholly collect.
2. -other charges incurred en-route or at destination may also be inserted at the time of air
waybill issuance as either wholly prepaid or wholly collect.
3. -other charges incurred en-route or at destination and not shown in box (23) shall be collect
only and treated in accordance with box (33C).
4. Description and amounts of other charges except taxes shall be inserted.
5. The sum of the various other charges shown in box (23) shall be entered in boxes (27A),
(27B), (28A) or (28B).
6. When a consignment is returned because of non-delivery, the new air waybill for the
returning carriage shall have all charges, which should have been but were not collected
from the original consignee, inserted in this box.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
7. When the air waybill data is transmitted by electronic means, the following other charges
codes shall be used:
AC animal container MD to MN Miscellaneous- due last

carrier
AS assembly service fee MO to MZ miscellaneous- due issuing
carrier
AT attendant PK packaging
AW air waybill fee PU pick-up
BL blacklist certificate RA dangerous goods fee
BR bank release RC referral of charge
CD clearance and handling RF remit following collection fee
Destination
CH clearance and handling-origin SD surface charge- destination
DB disbursement fee SI stop in transit
DF distribution service fee SO storage – origin
FC charges collect fee SP separate early release
GT government tax SR storage - destination
HR human remains SS signature service
IN insurance premium ST state sales tax
LA live animals SU surface charge
MA* miscellaneous-due agent TR transit
MB** miscellaneous-unassigned TX taxes
MC** miscellaneous-due carrier UH ULD handling
*MA code is used if the miscellaneous charge is due agent but cannot be further identified.
**MB code is used if the miscellaneous charge cannot be determined as being due agent or due
carrier.
***MC code is used if the miscellaneous charge is due carrier but cannot be further identified.

Part: 5
Issue: 05
Rev: 00
Airway Bill Date:
To indicate whether such other charges accrue to carrier or agent, one of the following entitlement
codes shall be used following the above codes and preceding the amounts:
 A Due Agent
 B Due Carrier
1. When the air waybill data is not transmitted by electronic means, it is recommended that
the above procedure be used. If not, the plain language description shall clearly indicate to
whom the charge accrues, i.e. due carrier or due agent.
- Prepaid
(24A) Prepaid Weight Charge
- The weight/volume charge for air carriage shall be inserted and shall correspond to the total
shown in box (22H) or (22L).
- The weight/volume charge, the valuation charge and tax shall be inserted as either wholly
prepaid or wholly collect.
(25A) Prepaid Valuation Charge
- The valuation charge, if applicable, shall be inserted. The assessment of a valuation charge
is dependent on the value declared for carriage in box (16) and the applicable rating rules.
(26A) Prepaid Tax
- Any applicable tax shall be inserted.
- The details of the tax shall not be entered in box (23).
Total Other Prepaid Charges

The total "Other Charges" prepaid shall be the aggregate of the prepaid charges shown in the
"Other Charges" box (23).
(27A) Due Agent
- This box shall not be used unless agreed locally.
(28A) Due Carrier
- The total of prepaid other charges due to carrier specified in box (23) shall be inserted.
(29A) Untitled Box

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(30A) Total Prepaid

- The total of all the prepaid charges, i.e. weight/volume charge, valuation charge, other
prepaid charges due carrier and, if applicable, tax and other charges due agent, shall be
inserted.
- Collect
(24B) Collect Weight Charge
- The weight/volume charge for air carriage shall be inserted and shall correspond to the total
shown in box (22H) or (22L).
(25B) Collect Valuation Charge
- The valuation charge, if applicable, shall be inserted. The assessment of a valuation charge
is dependent on the value declared for carriage in box (16) and the applicable rating rules.
(26B) Collect Tax
- When this box is unshaded, any applicable tax shall be inserted.
- The details of the tax shall not be entered in box (23).
Total Other Collect Charges

The total "Other Charges" collect shall be the aggregate of the collect charges shown in the "Other
Charges" box (23).
(27B) Due Agent
- The total disbursement due to agent, specified in box (23) shall be inserted.
(28B) Due Carrier
- The total disbursement due to carrier specified in box (23) shall be inserted.
(29B) Untitled Box
(30B) Total Collect
- The total of all the collect charges, i.e. Weight / volume charge, valuation charge, other
collect charges due carrier and, if applicable, tax and other charges due agent, shall be
inserted.

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(31) Shipper's Certification Box

- When not pre-printed, the signature of the shipper or his agent (printed, signed or stamped)
shall be inserted.
Carrier's Execution Box

(32A) Executed on (Date)
- The date of execution of the air waybill shall be inserted in the sequence of day, month and
year. The month shall be expressed alphabetically, either abbreviated or in full.
(32B) At (Place)
- The name of the place of execution (airport or city) of the air waybill shall be inserted.
(32C) Signature of Issuing Carrier or its Agent
- The signature of the issuing carrier or its agent shall be inserted.
(33) For Carrier's Use Only at Destination
- This box shall not be completed.
(33A) to (33D) Collect Charges in Destination Currency - For Carrier
Use Only.
- The last carrier may complete the Original 2 (for Consignee) as follows:
(33A) Currency Conversion Rate
- The destination currency code followed by the conversion rate shall be inserted.
(33B) Collect Charges in Destination Currency
- The amount shown in the "Total Collect" box (30B) shall be inserted after conversion to the
destination currency at the currency conversion rate shown in box (33A).
(33C) Charges at Destination
- Charges levied at destination accruing to the last carrier shall be inserted in destination
currency.
(33D) Total Collect Charges
- The sum of boxes (33B) and (33C) shall be inserted.

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Issue: 05
Rev: 00
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Hum
Part: 6
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Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
Table of Contents
Part Title Page No.

6.1 Perishable Cargo 5
6.1.1 Definition 5
6.1.2 Acceptance Process 5
6.1.3 Advance Arrangements 7
6.1.4 Government Regulations 8
6.1.5.1 Air Waybill 8
6.1.5.2 Cargo Manifest 9
6.1.5.3 Aircraft Documents 10
6.1.5.4 Government Documents 10
6.1.6 Labeling & Marking 11
6.1.7 General Packing Requirements 12
6.1.7.1 General 12
6.1.7.2 Packaging Methods 12
6.1.8 Handling Procedures 14
6.1.8.1 Basic Rules 14
6.1.8.2 Delays 15
6.1.8.3 Aircraft Loading & Stowage 16
6.1.8.3.1 Basic Rules 16
6.1.8.3.2 Documentation 16
6.1.8.3.3 Incompatible Loads 17
6.1.9 Notification 17
6.1.10 Plants & Flowers 18
6.1.10.1 Packaging 18
6.1.10.2 Handling 18
6.1.10.3 Loading & Stowage 18
6.1.11 Fruits & Vegetables 19
6.1.12 Meat & Meat Products - Fresh Frozen & Chilled 20
Table of Contents

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Part Title Page No.

6.1.12.1 General 20
6.1.12.4 Bulk Hold Loading 21
6.1.13 Vaccines & Medical Supplies 22
6.1.14 Live Human Organs (LHO) 22
6.1.15 Hatching Eggs 22
6.1.16 Fish and Seafood – Fresh, Frozen & Chilled 23
6.1.16.1 General 23
6.1.16.2.1 Inner Pack 24
6.1.16.2.2 Outer Pack 24
6.1.16.2.3 Packaging for Seafood 25
6.1.16.3 Packing Method 25
6.1.16.5 Loading and Stowage 26
6.1.17 Fish and Seafood - Live 26
6.2 Personal Effects- Unaccompanied Baggage 27
6.2.1 General 27
6.2.3.1 Declaration of Contents 28
6.2.3.2 Air waybill 29
6.3 Human Remains (Cremated, Embalmed, or not Embalmed) 30
6.3.2 Packaging and Labeling 31
6.3.2.1 Cremated Remains 31
6.3.2.2 Not Cremated Remains 31
6.3.4 Handling 32

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Table of Contents
Part Title Page No.

6.4 Heavy and/or Bulky Cargo 33
6.4.1 Definition 33
6.5 Live Animals 35
6.5.1 General 35
6.5.2 Health and Condition of Animal(s) 35
6.5.3 Packaging of Live Animals 36
6.5.4 Reservation 36
6.5.5 Documents 37
6.5.5.1 Shippers Certification 37
6.5.6 Live Animals Acceptance Checklist 37
6.5.7 Handling of Live Animals in Preparation for Aircraft Loading 39
6.5.8 Loading of Live Animals 39
6.5.9 Ramp Handling 40
6.6 Wet Cargo 41
6.6.1 General 41
6.6.2 Acceptance of Wet Cargo 41
6.6.3 Types of Wet Cargo 42
6.6.4 General Packing Requirements 42
6.6.5 General Handling & Loading Precautions 42
6.6.6 Special Circumstances Encountered During Carriage by Air 44
6.7 Valuable Cargo 45
6.7.1 Definition 45
6.7.2 General Rules 46
6.7.3 Security Stowage Devices and Preparation for Loading 47
6.7.4.1 General 48
6.7.4.2 Acceptance of Shipments Received from Agents 51
6.7.4.3 Shipments from Direct Customers 51
6.7.5 Route Restrictions 52
6.7.6 Packing 52

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Table of Contents
Part Title Page No.

6.7.7.1 Air Waybill 53
6.7.7.2 Cargo Manifest 54
6.7.7.3 Notification to Captain (NOTOC) 54
6.7.8 Labeling and Marking 54
6.7.9 Handling on the Ground 54
6.7.10 Post-Flight Notification 55
6.8 Consolidation Shipment 56
6.8.1 General 56
6.8.2 Responsibility and Liability 57
6.8.3 Charges 57
6.9 Time and Temperature – Sensitive Products 59

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6.1 Perishable Cargo

6.1.1 Definition
 "Perishable Cargo" is defined as goods that will deteriorate over a given period of time or if
exposed to adverse temperature, humidity or other environmental conditions.
 Typical commodities in this category are:
Chocolate Dairy Products

Fish Flower Bulbs
Foodstuffs Frozen Products
Fruits & Vegetables Hatching Eggs
Meat Medical Supplies
Pastry Plant Material
Serum Vaccine
6.1.2 Acceptance Process

Note: Only the perishable consignments which are in compliance with all standards,
procedures and processes contained in this manual and IATA Perishable Cargo
Regulations (PCR) are acceptable for carriage.
 Perishable cargo shall not be accepted if the contents do not appear to be in good condition or if
the packaging appears to be inadequate or if it is the opinion of the accepting staff that the goods
will not reach their destination in a satisfactory condition or it will not be possible to deliver the
goods to the consignee.
 Perishable cargo shall be accepted without responsibility on behalf of IAA for loss or damage due
to changes in climate, temperature, altitude or other ordinary exposures.
 The shipper shall provide written instructions as to the maximum acceptable duration of
transportation and of any special handling required. These instructions shall be shown on the air
waybill and the packages.
 Perishable shipments consisting of live animals, e.g. seafood such as live lobsters, crabs, fish,
shall not be accepted in a ULD directly from shippers. Also preclude the acceptance in a mixed
consignment of perishable shipments if they consist of live animals.
 Perishable shipments shall not be accepted if the air waybill contains unreasonable instructions
or specific conditions such as: "Keep under refrigeration at all times" and/or "Maintain at
below 5 degree Celsius", unless agreed by IAA.
 Perishable cargo shall only be accepted for carriage when it is reasonably certain that it will
reach its destination in good condition.

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 Prior to acceptance IAA shall ensure that the necessary en-route arrangements have been made
including:
 Ensuring that the shipper is advised of the maximum time before flight departure that the
carrier will accept the cargo;
 Making any necessary onward reservations;
 Ensuring that special handling facilities such as re-icing are available and arranged if agreed
and required.
 The lATA "Perishable" label shall be attached to each package and where applicable the ''This
Way Up" label.
Note 1: Perishable which may exude liquids are classified as "Wet Cargo",
Note 2: Perishable packed in or with dry ice shall not be accepted by IAA.
6.1.3 Advance Arrangements

To avoid risk of delay, perishable shipments shall travel as booked cargo. Shippers shall be
encouraged to reserve space for all perishable consignments and to do this in sufficient time for
the airline to make whatever arrangement are necessary.
 When a reservation request is received for perishable cargo, IAA reservation staff shall
consider all relevant factors, including:
 The nature of the contents and its "Perishability"
 The type and suitability of packing
 Selection of routing and flight schedules
 The type of aircraft used and stowage methods available
 Any special handling requirements, including refrigeration
 Environmental conditions to be encountered
 The availability of temperature controls on ground and in flight
 Duration of the journey
 Compliance with government and health regulations
 When booking a space for perishable shipment, the IAA staff shall check the following before
confirming the reservation:
 The goods will be arrived in an acceptable condition
 The space is guaranteed over all flight sectors and airlines involved
 Accommodation is needed in special storage areas on the ground and is available
 Any special handling is required and can be provided

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 The shipper has arranged appropriate government permits and other documents
 Customs clearance and delivery can be effected without delay if the shipment arrives at the
airport of destination on weekends or holidays
6.1.4 Government Regulations

lt will be the shippers' responsibility to comply with all Governmental Regulations applicable to the
movement of his goods. These Regulations include those of the countries to, from, and through
which the goods will be carried. However, before accepting perishable shipments, accepting staff
shall check as far as possible that the regulations have in fact been complied with.
Most countries restrict, prohibit or impose restrictions on the importation or transshipment of certain
commodities. Many countries have strict control over the exportation of primary produce. The
shipper shall be advised to check with Local Consular Representatives for details of Regulations,
which may apply, to his Goods.
A list of restrictions and prohibitions are available in TACT Rules under "Information by Countries".
6.1.5 Documentation
Documentation shall be required by the current lATA Dangerous Goods Regulations.
6.1.5.1 Air Waybill

 It is essential that air waybill for perishable shipments are completed and accurate in all
respects.
 The "Shipper's Name and Address" and "Consignee's Name and Address" boxes shall show
the full name and address, not abbreviated versions, including phone numbers and mobile
phone number, if available.
 In the "Handling Information" box, only handling information required by IAA is to be inserted.
The entry shall be as clear and concise as possible, and understandable by all parties.
 Involved in movement of the shipment. The use of lATA three-letter handling codes is
recommended.
 Under no circumstances shall air waybills be completed with unreasonable instructions or
specific temperature conditions.
 Entries such as "Keep under Refrigeration at all Times" and "Maintain at below degree
Celsius" shall not be acceptable, unless agreed by IAA.
 lf the shipment is accompanied by Health Certificate or other official permits, etc., these shall
be listed as accompanying documents in the "Handling Information" box of the air waybill.
These documents shall be firmly attached to the air waybill and not enclosed with the goods.

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 The "Nature and Quantity of Goods" box shall show an accurate description, such as "Chilled
Meat (Lamb)" or "Fish-Frozen".
6.1.5.2 Cargo Manifest

When entered on the cargo manifest, refer to Part 21.7 Sample of Cargo Manifest, perishable
shipments shall be endorsed with the appropriate lATA handling code as follow:
EAT Foodstuffs PEM Meat

HEG Hatching Eggs PEP Fruit &vegetable
ICE Dry Ice PES Fish/Seafood
LHO Live Human Organs/ Blood PER Perishable Cargo
PEF Flowers
WET Wet Cargo not in watertight containers
This entry shall be in the "Owner/Operator" column of the manifest.
6.1.5.3 Aircraft Documents

lf perishable cargo requires special stowage, special care at transit stops, in-flight attention or
special handling in case of aircraft delays or diversion, details shall be passed to the flight crew by
entering details of the shipment on the "Special Load Notification to Captain".
6.1.5.4 Government Documents

 Government documents accompanying the shipment shall be recorded on and firmly
attached to the air waybill. However, some shippers like to include a duplicate copy of health
certificates etc. with the goods.
 In some countries, local authorities require details of permit numbers to be included on the
cargo manifest. This will be subject to local arrangement.
6.1.6 Labeling & Marking

AII perishable shipments shall be labelled with the standard "Perishable" label, refer to the
following figure.
Where appropriate, packages of perishable goods shall also be labelled with the package
orientation "This Way Up" label. This will be particularly important in the case of perishables
classified as 'Wet Cargo".
the shipper shall mark all packages with the name, address and telephone number of the

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consignee and with any special information on the nature of the contents. It should be readily
obvious whether a package contains "Frozen Seafood" or "Live Seafood", entirely different
handling is required.
This Way Up Perishable
6.1.7 General Packing Requirements

6.1.7.1 General
 Packaging shall be of a standard that helps maintain the condition of the contents and minimize
the effects of transportation time and environmental change (temperature, humidity, etc.). All
packaging shall provide adequate protection of the contents and prevent contamination of other
load or spillage or leakage. Packaging methods and construction shall be of a standard to
withstand normal handling and containment of the contents over the entire period of
transportation.
 Leak-proof containers used for the carriage of "Wet Cargo" shall meet the General Packing
Requirements of the lATA Dangerous Goods Regulations.
 Perishable shipments consisting of "Live Animals" shall be shipped in containers that meet the
requirements of the lATA Live Animals Regulations.
 Containers shall be sufficiently strong to allow stacking. However, if stacking is indicated on the
packaging it should be complied with.
 Packaging design shall allow for changes in altitude, temperature, angle and orientation which
may occur during flight and for changes in weather conditions which may be experienced on the
ground at origin and destination and at transit and transfer points.
6.1.7.2 Packaging Methods

 Method of packaging depends largely on the nature of the product and its "Perishability".

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 Packaging materials in common use for perishable goods include:

 Metal cans
 Moisture-absorbent tissue
 Plastic containers
 Polyethylene bags
 Expanded polystyrene cartons (Styrofoam boxes)
 Polyethylene sheeting
 Styrofoam insulation
 Treated fiberboard cartons
 Waxed cardboard cartons
 Wooden barrels, Crates, Boxes and Kegs
 Many perishable commodities require both inner and outer packaging for adequate protection,
i.e. containment and insulation of the contents. A refrigerant is often used in conjunction with
"combination" packaging of this type.
6.1.8 Handling Procedures

6.1.8.1 Basic Rules
The following basic rules shall be applied for handling of all perishable shipments:
 Shipments shall be kept out of the sun as far as practicable.
 Where suitable temperature-controlled storage areas are available (Cool- rooms, Freezers),
perishables should be held there for as long as possible.
 At the airport of departure, highly perishable shipments shall be delivered by the shipper as near
as possible to aircraft departure time and at the airport of destination, they should be collected
by the consignees as soon as possible after arrival.
 Care shall be taken when stacking packages of perishables that lower layers are not damaged
by the weight of upper layers.
 Packages shall always be handled and stowed the correct way up in accordance with labeling
instructions.
 Perishables shall always be loaded or stored so that adequate ventilation is available. Air
conditioning shall be used if available.
6.1.8.2 Delays
 Delays in the carriage of perishable cargo shall be kept to a minimum. In the event of delay to a
flight carrying such cargo, one of the following actions shall be considered, the choice
depending on such factors as length of delay and availability of facilities, equipment and
alternative flight.

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 provision of air conditioning to the aircraft if the perishable cargo would benefit from such
action;
 transferring the perishable cargo to a warehouse with adequate facilities such as air
conditioning or cold store;
 off-loading the cargo and rebooking on another flight;
 Monitoring temperature control and refilling Carbon dioxide, solid (dry ice) supply, in case
refrigerated/temperature control containers are used.
 At the destination the shipper and consignee shall be kept informed. Additionally, in the event
of a change of flight/routing any onward carriers holding space for the cargo shall also be
kept informed.
 At the airport of destination, the consignee shall be advised of the delay and action being
taken. If it is decided to change the flight or routing, any onward space reservation should be
amended.
6.1.8.3 Aircraft Loading & Stowage

6.1.8.3.1 Basic Rules
The following basic rules shall be applied to the loading and stowage of perishable cargo in
general:
 The shipments shall be documented as perishable cargo and clearly indicated as such on the
cargo manifest and other loading documents. Where appropriate, details shall be included on the
"Special Load Notification to Captain".
 Perishable temperature-sensitive shipments shall always be loaded in aircraft stowage positions
with the best ventilation and temperature conditions, taking into consideration that the lowest
temperatures experienced in aircraft holds during flight are around (5 to 7 degree Celsius). Refer
to the appropriate IAA Aircraft Loading Manual.
 Perishable cargo shall be loaded as close as possible to aircraft departure time, especially in hot
climates.
6.1.8.3.2 Documentation
 AII perishable shipments shall be endorsed as such on the Cargo Manifest. The special handling
code applicable to the type of cargo shall be entered in the "Operator" column of the manifest.
 Details of any perishable shipments that require special stowage care at transit stops, in-flight
attention or special care in the event of diversions or major delays shall be included on the
"Special Load Notification to Captain".

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6.1.8.3.3 Incompatible Loads

Care is needed when loading certain types of perishable cargo to avoid any risk of contamination
of/by other loads.
 Foodstuffs (EAT) shall not be loaded in close proximity to human remains (HUM) or live animals
(AVI).
6.1.9 Notification
The station of destination, and of transfer when applicable, shall be notified of the presence of
perishable on board the aircraft by means of perishables pre-advice message.
The perishable pre-advice message shall be dispatched immediately after the departure of the
flight.
6.1.10 Plants & Flowers

6.1.10.1 Packaging
 Flowers shall be usually wrapped in protective paper and then packed in cardboard boxes or
wicker baskets.
 Packing material shall be strong enough to allow stacking of packages on top of each other.
 Horticultural products shall be professionally packed to ensure that the contents are
adequately protected and properly ventilated. Packages and cartons shall not be overloaded
either by weight or volume.
6.1.10.2 Handling
 Keep out of direct sunlight wherever practicable and avoid extremes of temperature.
 Do not refrigerate unless indicated by shipper.
 Comply with standard handling labels such as "THIS WAY UP".
 Handle as fragile cargo at all times.
6.1.10.3 Loading & Stowage

 Ensure adequate ventilation is available when loaded in aircraft compartments and do not
apply excessive heat or cold.
 Avoid contact with the floor or walls of aircraft compartments.

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6.1.11 Fruits & Vegetables

6.1.11.1 Packaging
 Fruits and vegetables shall be packed in well-ventilated containers capable of preventing
crushing and bruising of the contents. Different types of packages are accepted for carriage
such as wooden crates, trays, carton bags, etc.
 Packing material should be strong enough to allow the stacking on top of each other and the
lower layers will not be damaged.
6.1.11.2 Handling
 Dry ice shall never be used as a refrigerant for fruits and vegetables.
 The high moisture content of certain types of vegetables may lead to self-heating, either
through fungal or bacterial action. So, care should be taken to ensure that airspace is
possible between the packages and packed in well-ventilated containers.
 Packages shall be stacked in aircraft or on the ground with adequate vertical and horizontal
ventilation and should not be covered with plastics.
 Keep out of direct sunlight and inclement weather conditions, wherever practicable and avoid
excessive heat.
 Comply with handling labels such as "THIS WAY UP" and "PERISHABLES" labels.
 It is essential to keep transportation time to a minimum to guarantee freshness of vegetables
and fruit on delivery.
 Fruits and vegetables shall not be loaded in close proximity of non-cremated human remains
and live animals at any stage of the journey because of the serious risk of contamination.
6.1.12 Meat & Meat Products - Fresh Frozen & Chilled

6.1.12.1 General
It is the responsibility of the shipper to deliver the shipment to the airline ready for carriage with
sufficient refrigerant materials in order to maintain the following ranges till time of delivery to
consignee:
 Fresh Meat 0 to +5 degree Celsius
 Frozen Meat below -15 degree Celsius
 Chilled Meat below + 4 degree Celsius
The special handling code "PER" should be always used in aircraft loading documents and
messages, refer to individual codes.

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6.1.12.2 Packaging
Fresh meat shall be packed in leak-proof packages such as lined fiberboard cartons. There shall
be no risk of seepage from the contents. It should be handled as Wet Cargo.
The packaging of all meat products shall be of a standard to satisfy national laws of the countries
of export and importation.
6.1.12.3 Handling
AII meat products shall be handled in hygienic conditions and particular care taken to ensure the
cleanliness of aircraft compartments and ground handling, and warehouse and storage equipment
used.
Cold storage and freezer facilities shall be used to accommodate meat shipments wherever and
whenever available, particularly during the periods between acceptance and loading also between
unloading and delivery.
Note: IAA prefer to transport cargo which do not need cold storage and freezer facilities which may
be loaded on board of A/C as close as possible to departure time of the flight.
6.1.12.4 Bulk Hold Loading

 Tie-down rings shall be fitted into the tie-down tracks on the compartment floor.
 Plastic sheeting shall be used to line the aircraft compartment before loading. This sheeting
shall be large enough to completely wrap around the product when loaded.
 The edges of the plastic sheeting shall be pulled up and taped to the walls of the
compartment.
 Protective absorbent material should be laid under the bottom layer of meat.
 When the meat is loaded, the plastic sheet shall be secured completely, around the product,
and firmly restrained with tie-down straps.
6.1.13 Vaccines & Medical Supplies

Vaccines and medical supplies are normally shipped in packaging designed to protect and
preserve the contents.
Drugs classified as Narcotics or Dangerous Drugs shall be handled and protected as Valuable
Cargo.
Handling labels such as "FRAGILE" shall be complied with and adequate security should be
afforded to shipments during storage and ground handling.

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6.1.14 Live Human Organs (LHO)

Live human organs and fresh blood plasma (LHO) are vital to save human lives. Therefore, they
shall be treated as extremely urgent cargo and special arrangements shall be made at airport of
origin and destination for supervised movement of the shipment to/from aircraft.
Each stage of handling shall be monitored to ensure that the shipment is delivered to the
consignee safely and within minimum elapsed time.
Live human organs and blood shall be adequately separated from human remains in coffins
(HUM).
6.1.15 Hatching Eggs

The shipper shall specify whether the eggs shipment consists of hatching eggs or eggs for human
consumption. Hatching eggs shall be considered to be un- incubated fertile eggs containing a living
embryo in dormant form. A fertile eggs is said to be incubated once the incubation process has
started.
Eggs shall be professionally packed. It is generally packed in fiberboard or wooden boxes with
honeycombed separation trays.
Packing material shall be strong enough to allow stacking of parcels on top of each other.
Comply with handling labels such as "THIS WAY UP" and "PERISHABLE" which should be
affixed to all packages.
Hatching eggs shall be maintained in the temperature range of 10 to 15 degree Celsius if possible.
lt is essential to keep transportation time to a minimum to maintain the eggs in good condition for
delivery.
Eggs shall be stacked into bulk holds in such a manner as to avoid crushing, which also could
damage other loads or aircraft holds. No other load shall be positioned on top of packages
containing eggs.
Eggs for human consumption shall not be loaded in close proximity of non-cremated human
remains and live animals.
Eggs shall never be exposed to extreme temperatures and direct sunlight.
6.1.16 Fish and Seafood – Fresh, Frozen & Chilled

6.1.16.1 General
 Fresh, Frozen and chilled fish and seafood shall be shipped in leak proof packaging which
meets the requirements for "WET CARGO".
 The packages shall be strong enough to permit stacking in layers.

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 The use of ice as a refrigerant will assist in maintaining the freshness of the product, which
should be maintained within a lowest possible temperature range.
 The most reliable method of packaging fish and seafood is to use inner containers of
polyethylene (bags or film) and pack these, together with refrigerant, in outer containers of
fiberboard, Styrofoam, wood or metal.
 The choice of inner and outer packaging materials should take into account the size and
quantity of the fish/seafood and the net and gross weights of the packaging and contents.
6.1.16.2 Packaging
 Prior to packing, all fish shall be cleaned, well drained and pre-frozen or chilled.
6.1.16.2.1 Inner Pack

 Polyethylene bags or film shall be of a thickness (gauge) adequate to withstand puncturing or
tearing. If necessary, one bag should be placed inside another in order to give added
protection against leakage. Seals shall be waterproof. Similarly, two or three layers of film
shall be used to obtain the necessary strength of the inner pack. The minimum gauge of
polyethylene bags or film should be 0.1 mm.
6.1.16.2.2 Outer Pack

 ''Fiberboard'' shall be made out of waterproof material. Outer containers constructed of
corrugated fiberboard are recommended. Folded corners provide additional protection
against leakage. The strength of the inner pack shall be appropriate to the weight of the
contents. A maximum gross weight of 20 kgs is recommended for fiberboard containers.
 "Styrofoam": Outer containers of Styrofoam (Polystyrene) may be used only with inner
containers of at least 0.1 mm gauge polyethylene. The closures shall be secure. A maximum
gross weight of 20 kgs is recommended for Styrofoam containers.
 "Sealing": The closures of all outer containers shall be secure. Where tape or banding; s
used to seal cartons, care should be taken to avoid damage to the container itself.
6.1.16.2.3 Packaging for Seafood

Many suitable packaging systems have been developed for different types of fresh, frozen or
chilled seafood products. The following system is one of such packaging methods, and is
recommended for shipments of squid, clams, prawns, shrimp, etc., with a maximum gross weight
of 20 Kgs:

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- Container: Up to four Styrofoam or other suitable material boxes with a minimum thickness of
25mm (1 in), all except one of these with drain holes in the bottom.
- Materials: Polyethylene bags, large enough to contain the complete package. Adhesive tape,
rubber bands.
- Refrigerant: Wet ice (cubes or crushed)
6.1.16.3 Packing Method

- Place fish in the boxes with drain holes and cover with ice.
- Stack up to three of these boxes on top of the box without drain holes - this bottom box will
receive all water as the ice melts.
- With adhesive tape, seal the joint between the bottom two boxes.
- Place the stacked boxes inside one polyethylene bag and seal securely at the top with rubber
bands and adhesive tape.
- Place this inside the second polyethylene bag and seal again.
- Secure the outside bag completely around the boxes with adhesive tape.
6.1.16.4 Handling
- It is the responsibility of the shipper to deliver the shipment to IAA ready for carriage with
sufficient refrigerant materials.
6.1.16.5 Loading and Stowage

- The requirements for loading and stowage of fish and seafood are the same as for meat
products.
- However, because of the damage potential to aircraft interiors from leakage of brine and salt
water, extra care shall be taken to protect the aircraft and to ensure that the packages are
maintained at the lowest possible temperature.
Note:IAA prefer to transport cargo which do not need cold storage and freezer facilities, and which
may be loaded on the board of A/C as close as possible to departure time of the flight.
6.1.17 Fish and Seafood - Live

Live fish and seafood are classified as "Live Animals" and shall be handled, loaded and stowed in
accordance with the current edition of lATA Live Animals Regulations.

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Rev: 00
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6.2.Personal Effects- Unaccompanied Baggage

6.2.1General
 Unaccompanied baggage, is also known as "Baggage Shipped As Cargo" including only
personal wearing apparel and personal articles including portable musical instruments, portable
typewriters and portable sport equipment but excluding machinery, machine or spare parts, money,
securities, jewelry, watches, plate and plated ware, furs, films, cameras, tickets, documents,
liquors, perfumes and articles of household furnishings, merchandise and salesman samples of a
passenger may be accepted as cargo, for conveyance between the same points airports only for
which the passenger holds a ticket.
 When the owner holds a passenger ticket by any air carrier for travel between the airports
specified on the air waybill, it may be permissible to offer a reduced cargo rate according to TACT
Rules, refer to Class Rates.
 Such rate shall not be combined with any normal cargo rate or specific commodity rate to result
in a combination which is less than the applicable specific or constructed cargo rates.

 Passenger's baggage may contain undeclared dangerous goods. Precautionary measures will be
therefore essential when accepting baggage as cargo to ensure that it does not contain articles
such as flammable household liquids, corrosive cleaners, flammable gas or liquid lighter refills,
camping gas cylinders, matches, bleaching powder, aerosol sprays, etc.
 Unaccompanied baggage at reduced rates shall be delivered to the IAA office not later than the
date of the passenger's departure.
 lt shall be within the discretion of IAA on which flight the baggage is carried. No guarantee can be
given to the passenger that his unaccompanied baggage will be uplifted on same flight on which
he/she is traveling.
 lf baggage is locked, the keys shall be enclosed in an envelope bearing the air waybill number,
consignee's name and address and number of keys enclosed. The envelope shall be securely
attached to the air waybill, which shall be endorsed "Keys Attached In an Envelop".
 Upon acceptance, shipment shall be booked on first available flight.
 The procedures for baggage shipped as cargo are not as convenient as those for checked
accompanied baggage. Therefore, all shippers shall be advised of the procedures applicable to
their shipment, specifically they shall be informed that;
- The baggage shall be cleared through customs by the passenger personally or by his agent;
and

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- There may be delay during customs clearance; and

- They shall clear their baggage through customs at destination at the cargo terminal, which at
many stations cannot be done outside office hours except at extra cost; and
- Cargo terminal charges, such as clearance and handling, will have to be levied; and
- Baggage should be cleared through customs without delay if storage charges are to be
avoided.
6.2.3 Documentation
6.2.3.1 Declaration of Contents
- The passenger using this facility shall make an itemized declaration of the contents of the
baggage, complete all documents required for dispatch and customs, and he will be
responsible for all additional charges for collection, delivery and customs.
- A copy of the declaration shall be attached to the origin station air waybill file copy.
6.2.3.2 Air waybill

Air way bill shall be contained following information:
- The air waybill shall show a complete name and address for the consignee with sufficient detail
for the delivering airline to arrange notification of arrival.
- The name and permanent home address of the shipper should be shown, even though this
may not be located in the city or country from where the baggage is shipped.
- The number of the passenger tickets and the flight/line numbers of the services on which the
passenger is traveling shall be endorsed in the "Nature and Quantity of Goods" box of the air
waybill.
- The shipper's/consignee's name on the air waybill shall be identical, in spelling and format, to
that shown in his passport.

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Issue: 05
Rev: 00
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6.3 Human Remains (Cremated, Embalmed, or not Embalmed)

Because of health and quarantine regulations, the importation of human remains into most
countries is strictly controlled. In many cases, prior permission shall be obtained for importation
and diplomatic formalities may be involved. It is therefore necessary for advance arrangements to
be made for the carriage of all shipments of human remains.
Before acceptance, a confirmation shall be obtained from the airport of destination and IAA cargo
office confirming that the shipment is accepted for carriage and permission for importation has
been granted by the authorities.
 Before acceptance of human remains, the following shall be taken into consideration:
- Booking for the entire air transportation, including any connecting flights, shall have been
confirmed;
- Packing shall be suitable for air transportation;
- Receiving the death and coroner certification and dispatch it with (HUM) by the same flight to
the destination;
- Preventing the acceptance of any (HUM), whose death was due to dangerous infectious
disease;
- Sending a load massage to the destination including the number of (HUM) and the location of
loading;
- Human remains shall only be accepted if all documentation is in order and packaging
requirements are fully complied with;
- ln case of interline shipment, check if such shipment is accepted by all participating carriers,
and a confirmed reservation for all sectors is secured before carriage;
- Human remains shall not be accepted in consolidated shipment unless the entire shipment
comprises human remains.
6.3.2 Packaging and Labeling

- The outer packaging of all shipments of human remains should bear full identification details,
name of deceased as well as consignee's name and address.
- When accepting human remains, no offensive odour is radiating from the coffin shall be
ascertained.
6.3.2.1 Cremated Remains

- Cremated remains shall be shipped in funeral urns which are efficiently protected against
breakage by a cushioning packaging;

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- Cremated human remains shall be accepted in any aircraft without advance arrangement.
- Ashes shall be packed in a natural packing.
6.3.2.2 Not Cremated Remains

- Not cremated remains shall be contained in soldered inner coffin of lead or zinc, which in its
turn shall be packed in a wooden coffin; the latter may again be packed , to be protected from
damage,
- In a case and or maybe covered by canvas or tarpaulin so that the nature of the contents is not
apparent.
- Strong handles shall have been bolted to the other package.
- A few countries require human remains to be embalmed when not cremated.
- Human remains shall not be consolidated with other goods. However, a consolidated
shipment maybe shipped only in all cargo aircraft or in passenger aircraft having outside cargo
compartment, subject to advance confirmation of reservation.
Note: IAA accepts / delivers human remains from / to funeral parlour at the presence of shipper /
consignee accordingly.
Note :
 Human remains shall be brought to the airport only 2 hours before the scheduled flight.
 Human remains can only be accepted inside an enclosed wooden coffin which is covered with
canvas sheet, plastic folio.
 As infectious substances are considered as dangerous in air transport, any Human Remains of
which the death reason is infectious diseases /substances is not accepted on IAA flights even if it
is in compliance with the Dangerous Goods Regulations standards
6.3.3 Documentation
- Shipments of human remains shall be accompanied by an official death certificate and, for
cremated remains, a certificate of cremation.
- Other documents which may be required by the authorities at stations of transit, transfer and
destination shall accompany the shipment.
- AII documents shall be legalized by the local Ministry of Health and by the local diplomatic
representative at origin. These documents shall be attached to the air waybill, not to the
packaging.
- The air waybill and cargo manifest shall show the special handling code "HUM".

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6.3.4. Handling
 Following procedures shall be considered for handling of human remains:
- The accepting station shall advise the destination station and station en-route, the flight details
and loading position before the flight departure.
- The loading and unloading of a coffin shall be arranged so that the passengers will not see it.
- Coffins shall be loaded in a horizontal and never in an upright position.
- Non cremated human remains shall not be loaded in close proximity of dogs and other
sensitive animals as well as food for human consumption, when such food is not packed
hermetically.
- Coffins are to be considered as heavy items.
- The captain of the aircraft shall be advised by means of the "Special Load Notification to
Captain".
- Human Remains shall not be transferred to another flight unless space is confirmed up to final
destination.
- Where the flight on which human remains are to be carried is delayed without establishing an
estimated time of departure or where a night-stop is declared, or re-routed, human remains
shall have the highest priority when considering transfer of load to other flights of IAA or to
other carrier.
6.4 Heavy and/or Bulky Cargo

6.4.1 Definition
Heavy and/or bulky cargo can be defined as cargo, which by size, shape and/or weight requires
special handling procedures, such as loose machinery, pipes, cable drums and cable reels and
aircraft engines
Note 1: IAA does not carry Haveay cargo.

Note 1: any piece of cargo which is exceed 120 kilograms shall be considered as heavey cargo.

 On IAA services, units of regular shape and uniform weight distribution may be accepted subject
to aircraft dimension limitation.
 Prior to acceptance, IAA's staff shall ensure that the necessary en-route arrangements shall be
made to ensure that;
- Aircraft limitations will not be exceeded;
- Suitable Ground Handling Equipment and manpower is available;

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- Handling can be performed within the scheduled ground times.
 An advance request shall be sent to station involved in loading and unloading, requesting their
agreement to handle the item. The request shall contain the following minimum information:
- Nature of goods.
- The weight of each package.
- The dimensions of each piece (L x W x H) with the units used clearly stated.
- Method of packing, such as, cartons, wooden box, loose, etc., and its general shape.
- Other useful handling information, e.g. a description of the item, its lifting characteristics and its
general shape.
 Prior to shipping, confirmation shall be received from the stations involved that they are able to
handle the shipment.
Note: Maximum weight of any piece of cargo to be accepted shall not exceed 120 kilograms on
IAA’s aircraft.

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Issue: 05
Rev: 00
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6.5 Live Animals

6.5.1 General
The acceptance of live animals consignment shall be subject to the conditions of the Live Animals
Regulations as described in IATA Live Animals Regulations Manual(LAR) and to IAA special
regulations which are closely related to the type of animal, type of aircraft, temperature at origin,
en-route and at destination, availability of animal attendant(s),etc.
6.5.2 Health and Condition of Animal(s)

Only animals which appear to be in good health and condition and fit to travel to the final
destination shall be accepted for carriage by air. The shipper shall be required to declare when
animals are pregnant or have given birth in the last 48 hours.
Mammals which are declared to be pregnant shall not be accepted unless accompanied by a
veterinary certificate certifying that the animal is fit to travel and there is no risk of birth occurring
during the journey.
6.5.3 Packaging of Live Animals

The packaging requirements for live animal may differ from individual species to another.
For more information refer to IATA Live Animal Regulation (LAR).
The general container requirements for Live Animal are as follows:
The container shall be:
- Rigid enough to prevent the animal escaping through gaps at the seams or joints;
- Constructed of non-toxic materials;
- Clean and leak-proof;
- Easy for staff to handle;
- Adequately ventilated on at least three sides;
- Correctly labeled. Labels shall not block ventilation openings, especially on small
containers;
- Smooth with no sharp projections;
- Large enough to turn about normally, while standing to stand and sit erect, and to lie in a
nature positions.
At least one "Live Animals" label or tag, properly completed, shall be attached to each live animal
continuer, unless otherwise stated in the individual container requirements.
Container carrying animals which can inflict poisonous bites or stings shall be marked "poisonous".

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6.5.4 Reservation
Confirmation shall be received of reserved space on IAA flight(s) and connecting flight(s) of other
carrier(s) up to airport of destination.
6.5.5 Documents
Health documents and rabies inoculation certificate are generally required.
For carriage of domestic cats and dogs and for tropical fish refer to:
- The IATA Live Animals Regulations
- TACT, Rules, Section 8.3 information by Carrier for more information.
6.5.5.1 Shippers Certification

A duly signed and completed "shipper's certification Part 21.4 for live Animals shall be required
induplicate.
Note: Live Animals shall not be permitted as cargo on ATR 72 Aircraft.
6.5.6 Live Animals Acceptance Checklist

The cargo staff shall use the "Live Animals Acceptance Checklist" Part 21.5 developed by IATA
Live Animals Board, in order to check the actual consignment and ensure that govermental and
other control agencies requierments have been complied with .
The person checking the consignment shall tick each answer with a "YES" or NO " as applicable.
If the answer to any question is "NO" it is an indication that the consignment does not comply with
the IATA Live Animals Regulations. The consignment shall not be accepted for carriage and a
duplicate copy of the completed list shall be given to the shipper. When the goods are rejected, the
origenal of this form shall be handed to the Duty Officer and show the shipper's and agent's name;
a duplicate copy of the completed list shall be given to the shipper or agent together with the
consignment.
If goods are accepted, the original of this form shall be attached to the air waybill and the duplicate
shall be placed on the appropriate file.
Note: IAA Safety and Quality Assurance Dept. through annual and random audits ensures:
- Live animals are accepted and handled in accordance with the requirements in COM.
- Cargo acceptance personnel use IATA Live Animals Acceptance Checklist and Shipper’s
Certification when accepting live animals.

Part: 6
Issue: 05
Rev: 00
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6.5.7 Handling of Live Animals in Preparation for Aircraft Loading

For the handling of live animals in preparation for aircraft loading, following procedure shall be
considered:
- Live animal shall be handled according to any special handling instructions applicable to the
species of animal or given by the shipper;
- Live animal shall not be exposed to high or low temperatures (unless so specified) or placed
in an area exposed to draught for the well being of the animals;
- feeding and watering of live animal shall be in accordance with the shipper's instructions;
- Required labels shall be attached to the shipment;
- Live animals shall be prepared for loading as late as possible to avoid exposure to adverse
conditions in the event of the late departure of the aircraft.
6.5.8 Loading of Live Animals

- Animals shall only be loaded in suitable aircraft compartment authorized by I AA.
- Animals shall be loaded as near to the time of the aircraft's departure as possible
- Animals which are natural enemies ,e.g. cats and dogs Shall be loaded in the same hold
providing they are not in sight of each other
- Live animals shall not be loaded in close proximity of food stuffs ,if not hermetically seated
- Live animal shall not be loaded in close proximity of dry ice or shipments packed in dry ice,
cryogenic liquid and poisonous and infectious substances.
- If male and female animals are loaded in the same compartment or hold, they shall be
stowed as far apart as possible.
- For carriage of birds on long haul flights, the cargo compartment lights shall be left switched
on, to enable the birds to feed during flight.
Note: There is no scientific or technical reason why live animals (AVI) and human remains (HUM)
should be segregated in aircraft cargo compartments. However, it may be ethical for cultural
reasons to segregate them.
6.5.9 Ramp Handling

- Live animal shipments shall only be handled by appropriate competent staff.
- Ground transportation and loading/unloading shall be performed smoothly in order not to
startle the animals.
- Animal shipments shall not be left standing unnecessarily in the open, nor on standing aircraft
when the departure is delayed

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Issue: 05
Rev: 00
Special Cargo Date:
6.6 Wet Cargo

6.6.1 General
"Wet Cargo" is defined as shipments containing liquids, or shipments, which by their nature may
produce liquids, or give off large amounts of moisture but excluding any articles which are
classified as Dangerous Goods.
During air transportation, all items of load are influenced by several factors such as change of
temperature, humidity, pressure and vibration. Under these conditions, wet cargo may spill or leak,
which could lead to corrosion or other damage to the aircraft structure or damage to other load.
6.6.2 Acceptance of Wet Cargo

 IAA shall accept wet cargo, including cooled goods, wetted fresh flowers and vegetables, soft
fruits and other goods which may leak or give off moisture, provided the packing is leak proof.
 Advance arrangements shall be made with the nearest office of IAA before acceptance of salted
casings and skins, etc.
6.6.3 Types of Wet Cargo

- Liquids in watertight containers.
- Wet substances not packed in watertight containers such as fresh and frozen meat, casings,
wet hides and skins, etc.
- Substances packed in wet ice such as fresh, frozen, or chilled fish and seafood shipments.
- Live animals or vegetable material from which liquids can escape.
- Goods which may produce liquids by its nature.
- Shipments of liquids in watertight containers;
- Shipments of wet materials not packed in watertight containers, e.g. fish packed in wet ice,
fresh meat, casings (fresh animal guts), wet hides, skins, etc.
6.6.4 General Packing Requirements

Shipments of wet cargo may only be accepted for carriage by air if the packaging criteria are met.
AII containers shall be constructed of good quality waterproof materials and shall be rigid enough
to withstand any stacking levels.
Closures and seals shall be secure and capable of maintaining the containers in a totally leak-proof
condition during atmospheric pressure and temperature variations encountered during flight.
Package orientation "THIS WAY UP" labels shall be used where appropriate.
Receptacles of liquids shall not be entirely filled. Sufficient interior space shall be left vacant to
prevent leakage of contents from increase of temperature during transportation.

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Receptacles shall always be securely closed and of such construction as to prevent loss of
content. Bags or sacks shall be water-resistant and made tight against shifting of contents during
transportation.
Watertight containers shall fulfill the requirements as stated in the current lATA Dangerous Goods
Regulations.
Live animals shall be in containers as specified in the current lATA Live Animals Regulations.
6.6.5 General Handling & Loading Precautions

Aircraft, loads shall be protected against spillage from wet shipments. The following precautions
are applicable:
 Special handling instructions, labels or imprints, attached to the container such as "This Way Up"
labels shall be strictly observed.
 Receptacles shall be stowed and secured in an upright position, i.e. the closure shall be at the top.
 Damaged packages, or packages where damage can be assumed to have occurred, shall not be
loaded on the aircraft. Such cargo includes packages with holes, indentations, traces of leakage,
defective caps or closure devices.
 Cargo which may produce large amounts of liquid, for example live animals which make amount of
urine, shall be in a leak-proof containers which shall contain sufficient absorbent material to absorb
any spillage. Additionally, plastic sheet or tarpaulins shall be used on the aircraft floor and
positioned so that no spillage or seepage can occur.
 lt should be noted that when it is wet or damp, the strength of some packaging materials could be
considerably reduced. Special attention shall be given to avoid crushing of the packages when
stacking to several levels.
 If a wet cargo shipment is loaded in containers that are not watertight any spillage shall be
contained by placing the shipment in a bowl, the volume of which is sufficient to contain any
spillage, and a sufficient absorbent material shall be put in the bowl.
 other wet cargo such as fresh meat, casing and skins, whether packed in leak-proof containers or
not, shall be prevented from having direct contact with the aircraft floor, to protect the aircraft from
corrosion or contamination by blood or other liquids, and to maintain the hygiene standard of food
products.

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Rev: 00
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6.6.6 Special Circumstances Encountered During Carriage by Air

 There are variations in atmospheric pressure and temperature during air transportation.
Watertight containers shall be able to withstand these conditions without rupture or leakage to the
contents.
 Additionally, during climb and descent, the aircraft in normal flying conditions can assume angles,
i.e. angle of the aircraft floor compared to the horizontal, up to approximately 30°. Packing design
shall allow for such angle changes without release of the liquid contents.
Note: For further details see the IATA Dangerous Goods Regulations.

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Issue: 05
Rev: 00
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6.7 Valuable Cargo

Note: IAA does not carry any articles which is declered as valuable cargo by the shipper ;
All procedures contained here under related to the subject are just for information.
6.7.1 Definition
 Any articles having declared value for carriage of us$1.000 (or equipment) or more per gross kilo
gram.
 Article of a valuable nature such as gold bullion, legal banknotes, traveler's cheques, jewelry and
watches made of silver and /or gold.
 consignment that contains one or more following articles:
- Any article having a declared value for carriage of USD 1000 equivalent) or more, per gross
kilogram.
- Gold bullion (including refined and unrefined gold in ingot form), do bullion, gold specie and
gold only in the form of grain, sheet, t powder, sponge wire, rode tube circles, moldings and
casting platinum metals (palladium, iridium, ruthenium osmium and rhodium an platinum alloys
in the form of grain, sponge, bar, ingot, sheet, rod wire gauze, tube and strip (but excluding
those radioactive isotopes a the above metals and alloys which are subject to dangerous
goods labeling requirements).
- Legal bank notes, traveler's cheques, securities, shares, share coupons and stamps.
- Diamonds (including diamonds for industrial use), rubies, emeralds, sapphires, opals and real
pearls (including cultured pearls).
- Jewelry consisting of diamonds, rubies, emeralds, sapphires, opals and real pearls (including
cultural pearls).
- Jewelry and watches made of silver and I or gold and or platinum.
- Article made of gold and I or platinum, other than gold and I or platinum plated.
In addition, the following items shall be regarded as "Vulnerable Cargo" and to be handled as
valuable cargo:
- Goods for which no value is declared but which obviously require security handling;
- Blank airline documents, e.g. IAA, Air Waybill, Tickets, etc. shipped to airline offices, stations
or general sales agents;
- Diplomatic bags (when declared as valuable);
- Narcotics (drugs such as opium and derivatives); etc. if required.

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6.7.2 General Rules

 All valuable cargo shall be handled as a separate category, distinct from regular air cargo.
Special service and protection should be provided to valuable cargo by carriers and special
charges should be applied to compensate for the expense of this special protection.
 Details about value, contents, routing and storage shall
be kept confidential and only those details which are absolutely necessary for handling purposes
should be made available to the personnel directly involved.
 Valuable cargo means (see IATA Resolution 012) a consignment which contains one or more of
the following articles:
- Any article having declared value for carriage of US $1,000 (or equivalent) or more, per gross
kilogram;
- Gold bullion (including refined and unrefined gold in ingot form), dore bullion, gold specie and
gold only in the form of grain, sheet, foil, powder, sponge, wire, rod, tube, circles, mouldings
and castings, platinum, platinum metals (palladium, iridium, ruthenium, osmium and rhodium)
and platinum alloys in the form of grain, sponge, bar, ingot, sheet, rod, wire gauze, tube and
strip (but excluding those radioactive isotopes of the above metals and alloys which are
subject to restricted articles labeling requirements);
- Legal banknotes, traveler's cheques, securities, shares, share coupons and stamps (excluding
mint);
- Diamonds (including diamonds for industrial use), rubies, emeralds, sapphires, opals and real
pearls (including cultured pearls);
- Jewellery consisting of diamonds, rubies, emeralds, sapphires, opals and real pearls (including
cultured pearls);
- Jewellery and watches made of silver and/or gold and/ or platinum;
- Articles made of gold and/or platinum, other than gold and/or platinum-plated.
 In addition the following items should be regarded as vulnerable cargo and be handled as
valuable cargo:
- Blank IAA documents, e.g. MCOs, AWBs, tickets, etc. shipped to IAA offices/stations or
General Sales Agents;
- Diplomatic bags (when declared as valuable);
- Narcotics (drugs such as opium and derivatives), etc. if required.

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6.7.3 Security Stowage Devices and Preparation for Loading

 Use and design of valuable cargo pouches are as follows:
- Whenever dimensions of items permit, shipments of valuable cargo shall be stowed into
specially designed valuable cargo pouches;
- Several shipments of valuable cargo may be packed together in the valuable cargo pouch if
consigned via the same routing from the same airport of loading to the same airport of
unloading;
- Each valuable cargo pouch shall have a label attached showing airport of unloading and air
waybill number(s) of shipment( s) contained in the pouch;
 Security arrangements shall be made for the storage and delivery of the shipment to the
consignee.
 A physical inventory shall be taken periodically by IAA with sufficient frequency to ensure
maximum security of all valuable cargo contained or held in an area secured against
unauthorized entry.
 The security measures shall be adopted within warehouses, during aircraft loading and unloading
and during customs clearance and ground transportation, depend entirely on local regulations and
conditions and shall be arranged accordingly.
 Details about value, contents, routing and storage of valuable cargo shall be kept confidential and
only those details that are absolutely necessary for handling purpose shall be made available to
the personnel directly involved.
 Is so required, a security escort shall be requested in each instance in which transportation is
required between the cargo terminal and the aircraft or other cargo terminal.

6.7.4.1General
Valuable cargo (excluding CAT a Diplomatic Mail and Company Material) shall only be accepted
for carriage if the shipper:
- Signs a letter of indemnity, absolving IAA from liability for more than USD 20.00 per kilo; or
- Accepts IAA all-risk insurance, within the limitations of coverage available. Check with IAA for
further details.

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When accepting valuable consignments the following procedures shall be considered:

 Advance arrangements, bearing in mind that the consignment shall be arrived during normal
business hours to facilitate at the airport of destination customs clearance and quick delivery.
Storage times shall be minimized and avoided during weekends and holidays;
 Delivery times prior to scheduled flight departure;
 Pick-up times by the consignee at the airport of destination;
 As a general rule valuable cargo shall be booked and any special arrangements shall be made
for its security prior to acceptance.
 When valuable cargo arrives at IAA cargo terminal for shipment, delivery or transfer, the valuable
cargo shall be immediately checked against the air waybills and be placed in an area secured
against unauthorized entry. For any valuable cargo which due to its size or other reason cannot
be stored in the carrier's security area the carrier shall make special arrangements for its security.
 A log shall be maintained by each carrier of all valuable cargo and the following data shall be
recorded:
- Package identification;
- Date and time placed in the security area and identity of person who enters area;
- Date and time removed from security area and identity of person who enters area;
- Any other pertinent data as the circumstances or local laws may require. The log shall be
countersigned by an authorized individual.
 Valuable cargo shall be released by carriers only during normal office hours, unless special
arrangements have been made by the consignee with the carrier to have a particular shipment
picked up at a different time.
 Valuable cargo terminal charges shall be assessed in accordance with Resolution 512b
 Shipments of articles of extraordinary value shall be packed in outside containers with
measurements of 24,480 cubic centimeters or more.
 AII shipments of valuable cargo shall be delivered during normal business hours; e.g. 0800/1600
Saturday to Wednesday.
 Acceptance Staff shall check with the airline concerned that they have confirmed a cargo
reservation for the valuable shipment.
 Valuable shipments without confirmed space shall not be accepted until such time as space is
confirmed by the airlines involved in the transportation.
 Acceptance Staff shall check the number of pieces and weight declared on the AWB agrees with
the actual number and weight presented for shipment.
 Each piece shall be checked to ensure any seals are in tact and the packing meets the required
regulations for air transportation of valuable items.

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
 Shipment of paper currency or other negotiable paper shall be packed in cartons, boxes or
heavy canvas sacks. Cartons shall be paper wrapped, then wax sealed. Boxes shall be waxes
sealed. If sacks are used they shall be constructed with inside seams and shall have no holes or
repaired places in them. Sacks shall be heavy, closely woven and new, or nearly new. Sacks
shall be sealed by a cord or wire drawn tightly around the neck and sealed by the lead seal
method. It is important that the cord or wire be fixed so that it may not be slipped off and
replaced.
 Coined money may be accepted under the same rules governing heavy canvas sacks.
 Jewellery shall be accepted when packed in approved cartons or wooden boxes and sealed by
the wax seal or wax string method.
 Precious metals when not exceeding 7 Kgs (15 Ibs.) per shipment, will be accepted when packed
in approved cartons or wooden boxes by the wax seal or wax string method. Shipments in excess
of this weight shall be packed in solid wooden boxes having countersunk holes for use in sealing
by the wax seal method, or in sacks conforming to the specifications (Mentioned paragraph) here
before and sealed by the lead seal method.
6.7.4.2 Acceptance of Shipments Received from Agents

Acceptance Staff shall check with the airline concerned that they have confirmed a cargo
reservation for the shipment with the Agent.
Valuable shipments without confirmed space shall not be accepted until such time as space is
confirmed by the airline/s involved in the transportation.
Acceptance Staff will then check that the number of pieces and weight declared on the AWB
agrees with the actual number and weight presented for shipment.
Each piece shall be checked to ensure any seals are in tact and the packing meets the required
regulations for air transportation of VALUABLE items.
6.7.4.3 Acceptance of Shipments from Direct Customers

Obtain firm booking up to the point of destination from the airline/s concerned before accepting the
shipment and issuing the AWB.
IAA only carring declared valuable cargo which previously insured by shipper or his / her agency.
6.7.5 Route Restrictions

Valuable cargo shipments shall only permitted for carriage on the following routes:
 Single sector routes
- Only single sector route (e.g. IKA/DXB)

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
 Multi-sector routes
- Valuable cargo not acceptable in multi-sector routes (e.g. if the flight routing includes transit(s) at
other station(s) THR/MHD/KBL: THR/KBL not acceptable THR/MHD since single sector
acceptable).
6.7.6 Packing
 Valuable cargo shall be adequately packed and in a manner, which reveals immediately any
attempt to tamper with the package(s).
 Shipments of articles of extraordinary value shall be packed in outside containers with
measurements of 24,580 cu.cm or more, in order to reduce the risks of the packages being mislaid
amongst other cargo.
 Where banding equipment is available, it should be used to the best advantage and to the fullest
extend to protect valuable cargo. Provided the nature of the items permits this process, it should
always be used to provide additional security where this is thought necessary. Damage to other
seals or packing shall be avoided whenever banding is applied.
 Valuable shall not be accepted unless each package has been satisfactorily sealed by the
shipper, his agent, or connecting carrier before acceptance.
 "Sealing" means to fasten with a device so that it cannot be tampered with. Seals shall be
sufficient in number, properly placed, in perfect condition and shall be a clear impression of the
shipper's stamp or seal, otherwise the shipment shall be refused.
6.7.7 Documentation
6.7.7.1 Air Waybill
When preparing the AWB, the following points are important;
- Valuable cargo shall not be included in a Consolidation.
- Valuable Cargo is subject to class rate surcharge.
- The name and address of the consignee and shipper shall be accurate and complete, including
(24 hours) contact numbers.
- The "Nature and Quantity of Goods" box of the AWB shall be completed by showing the
contents, dimensions and cubic content for each consignment. If a consignment of Valuable
Cargo consists of several pieces each of which differs in gross weight and/or dimensions, ensure
that the contents, dimensions and weight of each piece is shown in the "Nature and Quantity of
Goods" box.
- lf a consignment of valuable consists of several packages each of which differs in gross weight
and/or measurement and cannot be shown in the "Nature and Quantity of Goods" box, a detailed

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
list should be attached to the air waybill giving the gross weight and measurement of each
package. Other copy of the list shall be retained by the accepting station.
- The box "Actual gross weight" shall show the exact numerical data as established by the cargo
accepting office.
- The boxes "Airport of Departure" and "Requested Routing" shall show the A/P of departure in
full.
- The box "By First Carrier" shall show the first air carrier.
6.7.7.2 Cargo Manifest

The manifest shall accurately reflect the nature of the goods as described on the AWB.
Consignments of valuable cargo shall be annotated on the cargo manifest by the Cargo IMP code
– VAL.
6.7.7.3 Notification to Captain (NOTOC)

The captain shall be advised of all valuable cargo on board by completion of the "Special Load
Notification to Captain" (NOTOC) refer to part20.8 Sample of Special Load - Notification to
Captain Form (NOTOC).
6.7.8 Labelling and Marking

 Each piece shall be clearly marked with the name and address of the consignee, air waybill
number, destination, total and weight of pieces.
 For consignments of more than one piece, each piece shall have a clear identification mark for
tallying purpose. There shall be no written markings or description on the pieces to indicate that
the contents are valuable. Each piece shall be clearly labelled with a cargo label, showing the Air
Waybill number, destinations, number and weight of pieces.
6.7.9 Handling on the Ground

 The person in charge of the ramp handling shall check that the seals affixed to the valuable cargo
pouches, or to the security controlled container, are intact, before they are loaded into the security
locker or in the cargo compartments.
 Such consignments shall always be accompanied to the aircraft by an authorized person.

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
6.7.10 Post-Flight Notification

The station of loading shall give a notice to the captain of the aircraft by completing the "Special
Load-Notification To Captain" upon loading.
Note: Valuable cargo shall not be mentioned on the load sheet or load message.
upon flight departure following action shall be taken :
 Out-Stations
- Station Manager shall notify the Station Manager en-route and Cargo Department at
TEHRAN
 TEHRAN Station
Cargo Department shall notify by message the Station Manager at destination and Station
Manager en-route and any other required addresses specified by the station of destination
6.8 Consolidation Shipment

6.8.1General
 A "Consolidated Consignment" is defined as a shipment of multiple packages which has been
originated by more than one person, each of whom has made an agreement for carriage by air with
another person other than a scheduled air carrier. The conditions that apply to such an agreement
may differ from those applied by the scheduled air carrier for the same carriage.
 lt is a number of packages grouped together, irrespective as to owners at origin or destination,
sent under single consignment note between one sender and one consignee.
 Consolidations therefore, comprise a number of individual shipments consigned in bulk by a
freight forwarder (who mayor may not be an lATA Cargo Agent). The consolidation is consigned on
a single air waybill to one consignee. At destination the freight forwarder's agent arranges delivery
to the individual consignees.
 The "Consolidator" is a person accepting packages of small quantities of cargo from any
source in order to build up a consignment of sufficient weight for the purpose of cheaper air
carriage. The consolidator is able thereby to avoid minimum charges, and by building up a
consignment can obtain a lower charge than if the packages had been consigned separately.
 The person named on the air waybill as the shipper may have received the packages from a
number of individuals and the consignee may be merely an agent for redirecting packages from the
consolidation to various addresses upon arrival at destination.

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
6.8.2 Responsibility and Liability

IAA can not accept any instructions from, nor give any information to any party except, the
consolidator, the consignee as shown on the master air waybill and to which IAA is solely liable.
lf a consignment or part thereof is re-forwarded by air, by the consignee of the original
consignment, a new air waybill shall be issued and the rates, rules and regulations applicable to
that new carriage shall apply.
6.8.3 Charges
The air cargo charges shall be wholly prepaid.

 Following commodities shall not be included in any consolidated consignments:
- Live Animals
- Valuable Cargo
- Automotive Vehicles
- Perishable cargo requiring special handling.
- Human Remains
- Diplomatic Mail
- Baggage shipped as cargo
 The consolidated shipment shall be accepted only as a single shipment, and the whole packages
shall be tendered with the consignment note. The consignment shall be not accepted in component
parts at varying times, and the consolidator shall take out the consignment note to the fullest extent
up to the requirement of the carrier.
 AII packages of the consolidated shipment delivered to IAA shall be properly marked, packed
and ready for transportation.
 Each component package of a consolidated shipment shall be labeled with an air cargo
identification tag or label showing both the master air waybill number and the house waybill
number.
 Each component package of a consolidated shipment shall be legibly and durably addressed
showing the same name, street and city address of the consignee indicated in the air waybill, and
be clearly identifiable against the shipper's list of marks and numbers.
 On acceptance of the consignment and covering air waybill, the contract of shall be between the
consolidator, the consignee named in the air waybill and the issuing carrier. No persons other than
those have any rights or liability over the shipment.
 lt is not normally permissible to address consolidated shipments to IAA for the purpose of

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
disassembly or break-bulk, but it may be done in certain cases.
6.8.5 Documentation
 Freight forwarders shall complete an air waybill for each consolidated shipment delivered to IAA for
carriage. This air waybill known as a "Master Air Waybill" is the contractual document between
the freight forwarder and IAA and the freight forwarder shall be shown as the shipper.
 lt is essential that the "Nature and Quantity of Goods" box of the master air waybill and the cargo
manifest show the words "CONSOLIDATION AS PER ATTACHED LIST".
 Master air waybill shall not show IAA as the consignee unless this is specifically approved and
required by law or government regulation.
 Each individual shipment within a consolidation is covered by a "House Waybill", which is the
contractual document between the shipper and the freight forwarder.
 The house waybills for each consolidation are usually delivered to IAA in a sealed envelope
accompanying the master air waybill. Details of the house waybills shall be recorded on a list,
sometimes known as a "House manifest" or "Extension list'.
 The consolidator shall supply the extension list in the same number of copies as the air waybill,
reflecting the air waybill number, and to be enclosed in an envelope for attachment to the air
waybill.
 One copy of the extension list shall be firmly attached to each copy of the air waybill withdrawn
from the air waybill set and the remaining copies enclosed in an envelope for attachment to the air
waybill sent forward.
 The extension list shall show the following details with respect to each component of the shipment:
- Marks and numbers.
- Number of packages.
- Method of Packing.
- Nature and quantity of goods.
- Dimensions or volume.
- Gross weight.
- Shipper's declaration of value, if required

Part: 6
Issue: 05
Rev: 00
Special Cargo Date:
6.9 Time And Temperature – Sensitive Products

Time and temperature – sensitive products such as pharmaceutticals shall be acceptted and
handling in accordance with requierments of the “temperature Cntrol Regulations” (TCR) and IAA
procedures.
Perishables/temperature sensetive and pharmaceutticals shall benefit from the usage of
refrigeration facilities and equipment.
Priority shall be given over general cargo in ground handling.
Swift delivery:
these kind of shipment shall be ready for delivery within 3 hours of actual arrival time. (Delivery
time can vary from station to station.)
Notification of arrival shall be given to the consignee at destination over the phone.
It shall be protected against external temperatures. (Direct sun, snow, rain, etc.)

Part: 7
Issue: 05
Rev: 00
Handling Of Consignment Date:

Part: 7
Issue: 05
Rev: 00

Part: 7
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

7.1 Cargo Preparation 2
7.1.1 General 2
7.1.2 Cargo Preparation Security Procedures 2
7.1.3 Cargo Preparation Procedures 3
7.2 Preparation of Special Load 4
7.2.1 Bulk 4
7.2.2 Live Animals 5
7.2.3 Other Special Cargo 6
7.2.4 Action to be taken in Case of Leakage or Spillage 6
7.3 Manifest 7
7.3.1 Pre-flight Manifest 7
7.3.2 Cargo Manifest 8
7.4 Re-routed Consignement 9
7.5 Special Load Notification to Captain 10
7.5.1 General 10
7.5.2 Completion of Notification to Captain (NOTOC) 11
7.5.2.1 Sample of Notification to Captain Completion (NOTOC) 12
7.5.3 NOTOC Form for Multi-sector Flights 13
7.5.4 Distribution of Copies 14

Part: 7
Issue: 05
Rev: 00

Part: 7
Issue: 05
Rev: 00
7.1 Cargo Preparation

7.1.1 General
After the acceptance, cargo staff shall check that
 The shipment is in good condition
 Packed and labeled properly
 All required customs formalities has been made
 The air waybill is correctly prepared
Packages shall be delivered to the warehouse staff for storage and the air waybill to be delivered
to cargo documentation section.
7.1.2 Cargo Preparation Security Procedures

 Adequate storage facilities shall be secured.
 AII premises where cargo is held under IAA control shall be adequately protected against
unauthorized entry.
 The cargo shall be kept under lock and adequate supervision shall be provided.
 Cargo shall be protected against adverse weather conditions such as extreme cold and heat,
rain, etc.
 Smoking is prohibited in warehouse and stores. A prohibition notice shall be displayed within
the premises.
7.1.3 Cargo Preparation Procedures

 At a pre-determined time before departure of a flight, a pre-manifest shall be prepared
according to the booked shipments, and if space available, un-booked consignments with
priority to light, small packages and then first come first go, taking into consideration priority to
the nature of goods, unless priority is given to any shipment.
 The pre-manifest shall be delivered to warehouse staff for preparing of the shipment
accordingly.
 Pre-manifest shall be prepared for a specific flight/date.
 Warehouse staff, when preparing the cargo, shall take the following into consideration:
 Packages shall be stacked so that the whole load is stable and will not fall sideways.
 Packages shall be packed as tightly as possible in order to save space.
 Incompatible items of cargo shall be segregated according to regulations.
 Packages of dimensions or weight exceeding the aircraft's loading limitations shall not be
offered for loading and to be reported to warehouse manager.

Part: 7
Issue: 05
Rev: 00
7.2 Preparation of Special Load

7.2.1 Bulk
Procedures for preparing bulk cargo for loading shall provide for:
 That cargo of dimension or weight exceeding the aircraft's or IAA loading limitations is not
offered for loading;
 Segregation according to the local loading instructions;
 Incompatible items of cargo shall be segregated according to DG-Regulations;
 Weight Control of Bulk Load
IAA adopts the following procedures when weighing and handling load in order to achieve a
correct load distribution and IAA weight control.
Trolleys, carts, etc. loaded with bulk load shall be weighed prior to dispatch to the aircraft by use
of a weighbridge of acceptable accuracy (see AHM 941). In the absence of such facilities, a tally
shall be made of the individual weights of each piece loaded in a trolley, etc. Cargo Manifest
weights shall not be used for this purpose.
Note: If standard baggage weights are used, a loaded trolley/cart need not be weighed.
The determined net weight of the bulk load shall be entered on a trolley tag or weight slip which is
to be attached to the trolley/ cart, etc. The tag or the weight slip shall contain the following
minimum information:
 Destination
 Flight number
 Net weight or number of pieces of baggage
These weight figures shall be recorded in the Bulk Section of Bulk Load Weight Statement and/or
on the Loading Instruction/Report and be checked with the Load sheet figures.
The tare weight marked on the trolleys/carts shall be periodically checked for validity, especially
after technical modifications have been made.
7.2.2 Live Animals

 Adherence to any special handling instructions applicable to the species of animal or given by
the shipper.
 For the wellbeing of the animals, they shall not be exposed to high or low temperatures
(unless so specified) or placed in an area exposed to draught.
 Live animals shall be prepared for loading as late as possible to avoid exposure to adverse
conditions in the event of the late departure of the aircraft.
 Feeding and watering shall be in accordance with the shipper's instructions.

Part: 7
Issue: 05
Rev: 00
 The required labels shall be attached to the shipment.

 Live animals shipments shall be treated as wet shipments, and shall be manifested in all
documents as AVI.
 The containers shall be stowed in such a way that there is enough space between cages and
other load to guarantee a sufficient air circulation. Cages should not be placed under other
loads.
 In the event of an excessive delay, special care shall be taken, according to
shippers/passengers instructions, e.g. opening of compartment doors, extra watering/feeding,
offloading, etc. as necessary.
 Live animals shall not be stowed in the same compartment as poisons (RPB) and infectious
substances (RIS).

7.2.3 Other Special Cargo
For other special cargo, such as valuable cargo, perishables, vulnerable cargo, human remains
and shipments of special importance or urgency, following points shall be considered:
 All personnel concerned shall be made fully aware of the nature and handling requirements of
all such shipments.
 Suitable arrangements shall be made for the security of valuable and vulnerable cargo.
 Perishables shall be handled in accordance with the requirements of the particular commodity
and procedures contained in this manual and IATA Perishable Cargo Regulations (PCR).
 The final load assembled for dispatch to the aircraft shall be checked in order to include
shipments of special importance or urgency.
 Shipments considered as special cargo shall have "special consignment" labels visibly
attached to each package.
 Fragile goods shall be packed in suitable package; "fragile" and /or "This Way Up" label shall
be attached. Care shall be taken for accepting and handling, stowing and loading such
consignment in order to prevent any damage result from other consignments.
Note: Cargo staff shall identify live animals, human remains and other special cargo and
communicate them to Load Control Dept.
7.2.4 Action to be taken in Case of Leakage or Spillage

 If spillage or leakage of liquids takes place onto the aircraft floor or walls, the person in charge
of the loading/unloading shall immediately notify the IAA representative, engineer or captain so
that the appropriate follow-up measures to be taken.

Part: 7
Issue: 05
Rev: 00
 Clearing staff shall clean and remove spillage in specified area and final check will be carried
out by respective Technical engineer to AFRS.
 Related documents shall be checked to assist the identification of the liquid concerned.

Part: 7
Issue: 05
Rev: 00
7.3 Manifest
7.3.1 Pre-flight Manifest (Part 21.6 Sample of Pre-flight Manifest)
Pre- flight manifest:
 Is a cargo document used to list the details of the consignments to be prepared for a specific
flight/date. It should indicate the following:
 Flight number and date.
 Point of loading and unloading.
 Air waybill numbers, number of packages with storing position for each package.
 Total weight of each consignment.
 Origin and final destination of each shipment.
 Nature of goods for each shipment.
 Total number of packages and total weight for each point of unloading.
7.3.2 Cargo Manifest

 When the pre-manifest is received from warehouse and ascertained that all required shipment
have been located and prepared, a cargo manifest should be prepared accordingly for each
destination served by the flight.
 Cargo manifest (Part 21.7 Sample of Cargo Manifest) is the cargo document used to list the
details of the shipments to be carried on the flight. It should indicate the following:
 Operator name.
 Flight number, date of operation, aircraft registration, point of loading and point of unloading.
 Air waybill number, number of packages loaded, nature of goods, gross weight, origin and final
destination of each shipment.
 In case of special cargo, the appropriate cargo IMP code shall be shown.
 Five copies of cargo manifest should be prepared, to be distributed as follows:

 One copy of cargo manifest along with one copy of each air waybill to be retained by the
loading station.
 Rest copies should be placed along with the relative air waybills in cargo documents box to be
forwarded to the station of unloading on board the respective aircraft.
 In case of connecting cargo, it shall be manifested on a separate manifest per destination per
flight, for the sake of quick transfer of such cargo from one flight to another.

Part: 7
Issue: 05
Rev: 00
7.4 Re-routed Consignement

 Rerouting shall be effected only by the carrier originally entitled to include from the point of
rerouting, except that the issuing carrier may change the routing as long as the cargo is under
its custody.
 Where an embargo is in effect on subsequent carrier, the routing may be changed by the
immediately preceding carrier.
 When a consignment is so re-routed it shall be returned to the route and carrier specified in
the air waybill at the nearest convenient transfer point in the direction of movement.
 Where on the air waybill the routing is wholly or partially incomplete, a carrier preceding such
open portion is authorized to complete the routing and shall be deemed to be acting on behalf
of the issuing carrier. A carrier completing the routing in such cases shall not be considered as
rerouting carrier.

Part: 7
Issue: 05
Rev: 00
7.5 Special Load Notification to Captain

7.5.1 General
The "Special Load-Notification to Captain" "NOTOC" (Part 21.8, Sample of Special Load -
Notification to Captain)
 Is the formal advice to aircraft captains of dangerous goods and other special loads to be
carried on board.
 This advice shall be provided in written form to comply with international air safety laws.
Therefore, there are two types of the form, one is manually prepared and the other is an
electronic format for system generated notification.
 This document shall be used to notify captains of any load which may be potentially hazardous
or which should be brought to the attention of the flight crew. This could result from the need
for special stowage, in-flight care, and attention at transit stops or special requirements in case
of delay.
 Live animals shall always be included in the notification to ensure their welfare, as the hold
ventilation and heating system is, for some aircraft types, regulated from the flight deck.
 The notification shall be readily available and remain on board the aircraft throughout its flight.
7.5.2 Completion of Notification to Captain (NOTOC)

According to IATA and IAA Regulations a NOTOC form shall be completed in three copies for
each shipment.
Prior to prepare any Special Loads, Cargo Acceptance Staff shall complete a NOTOC form as
follows:
1) Station of loading
2) Flight Number
3) Date of operation
4) Aircraft registration
5) Name and signature of the authorized staff who prepared the form
For other special loads, the notification shall specify and complete following boxes:
Other special loads
6) Station of unloading (IATA three –letter Airport)
7) Air waybill number
8) Contents & description
9) Number of packages
10) Quantity of the shipment
11) Shipment lATA code

Part: 7
Issue: 05
Rev: 00
12) The loading locations on board the aircraft (Position)

13) Loading supervisor's Signature
14) Captain's Signature
15) Other Information
The information is mandatory in all fields of NOTOC except for other information field.
7.5.2.1 Sample of Notification to Captain Completion (NOTOC)
Part 1 Part 2
    
Part 3
       
 
  
Part 4 Part 5
Part 1:
- This part shall be completed by the authorized staff who prepares the form
- Completion of all the all  boxes are mandatory
Part 2:
Because of Iran Aseman Airlines is not approved to carry any types of Dangerous Goods by IRAN
Civil Aviation Organization this part shall be left unfilled.
Part 3:
 This part shall be completed by the authorized staff who prepared the form
 Completion of all the all  boxes are mandatory
 Box number  shall be completed by load control office

Part: 7
Issue: 05
Rev: 00
Part 4:
This part shall be completed and signed by flight captain and loadinig supervisor
Part 5:
Completion of this box is optional
7.5.3 NOTOC Form for Multi-sector Flights

At station of Loading
 The loading supervisor shall prepare a separate NOTOC form for each station en-route
 The loading supervisor shall sign the NOTOC and obtain the captain's signature on all forms
 On arrival at transit station
 The loading supervisor shall collect all copies of the NOTOC forms from the flight deck
 The terminating NOTOC shall be retained in the appropriate station's file
 The transit and joining NOTOC forms shall be presented to the outgoing captain by the loading
supervisor as soon as he reports to the aircraft
 Changes or repositioning of transit dangerous goods shipments or other special load shall be
properly amended on the transit NOTOC form
7.5.4 Distribution of Copies

 The first copy shall be delivered to the Flight Captain to be notified of the special load and
be readily available during flight.
 The second copy (along with the Cargo Manifest) shall be sent to Load Control to
determine the loading position and it shall be filed at Load Control.
 The third copy shall be filed in cargo acceptance area.
Note: All copies shall be signed by Flight Captain and Loading Supervisor prior to file.
All NOTOC forms shall be kept at least for one year according to Management System Manual
(MSM), Part 3.

Part: 7
Issue: 05
Rev: 00

Part: 8
Issue: 05
Rev: 00
Dangerous Goods Date:

Part: 8
Issue: 05
Rev: 00

Part: 8
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

8.1 Definition 2
8.1.1 Dangerous Goods 2
8.1.2 Dangerous Goods Accident 2
8.1.3 Dangerous Goods Incident 2
8.1.4 State of the Operator 2
8.1.5 Technical Instructions 2
8.1.6 Overpack 2
8.1.7 Package 3
8.1.8 Packaging 3
8.1.9 Serious Injury 3
8.2 Acceptance Procedures 4
8.2.1 Provision of Information at Cargo Acceptance Areas 4
8.2.2 Hidden Dangerous Goods 4
8.3 Responsibilities 5
8.4 Establishment of Dangerous Goods Training Programme 7
8.5 Dangerous Goods Accidents and Incidents Report Process 8
8.6 Notification of Undeclared or Mis-Declared Dangerous Goods 10
8.7 Ramp Incident/Accident Report 11
8.7.1 General 11
8.7.2 Responsibilities 11
8.7.3 Report Procedure 12
8.8 Dangerous Goods Loading Restrictions 14
8.8.1 Loading Restrictions on Flight Deck and for Passenger Aircraft 14
8.8.2 Limited Restrictions for Carrying Dangerous Goods in IAA Property for
14
Aircraft Operations on Flight Deck

Part: 8
Issue: 05
Rev: 00

Part: 8
Issue: 05
Rev: 00
8.1 Definition
8.1.1 Dangerous Goods
Articles or substances which are capable of posing a risk to health, safety, property or the
environment and which are listed as such in IATA Dangerouse Goods Regulations and Technical
Instructions or which are classified according to these instructions and regulations.
8.1.2 Dangerous Goods Accident

An occurrence associated with and related to the transport of dangerous goods by air which
results in fatal or serious injury to a person or major property damage.
8.1.3 Dangerous Goods Incident

An occurrence, other than a dangerous goods accident, associated with and related to the
transport of dangerous goods by air, not necessarily occurring on board an aircraft, which results in
injury to a person, damage to property, fire, breakage, spillage, leakage of fluid or radiation or other
evidence that the integrity of the packaging has not been maintained and also includes any
occurrence relating to the transport of dangerous goods which seriously jeopardizes the aircraft or
its occupants.
8.1.4 State of the Operator

The State in which the operator's principal place of business is located or, if there is no such place
of business, the operator's permanent place of residence.
8.1.5 Technical Instructions

The Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by the
International Civil Aviation Organisation.
8.1.6 Overpack
An enclosure used by a single shipper to contain one or more packages and to form one handling
unit for convenience of handling and stowage.
8.1.7 Package
The complete product of the packing operation consisting of the packaging and its contents
prepared for transport.

Part: 8
Issue: 05
Rev: 00
8.1.8 Packaging
Receptacles and any other components or materials necessary for the receptacle to perform its
containment function.
8.1.9 Serious Injury
An injury which is sustained by a person in an accident and which:
 Requires hospitalization for more than 48 hours, commencing within seven days from the date
the injury was received
 Results in a fracture of any bone (except simple fractures of fingers, toes or nose)
 Involves lacerations which cause severe haemorrhage, nerve, muscle or tendon damage
 Involves injury to any internal organ
 Involves second or third degree burns, or any burns affecting more than 5 per cent of the body
surface
 Involves verified exposure to infectious substances or injurious radiation.
8.2 Acceptance Procedures

Iran Aseman Airlines is not approved to carry any type of Dangerous Goods by IRAN Civil
Aviation Organization under any circumestances.
IAA is not permitted by low to carry Dangerous Goods on aircraft, this includes all areas of the
aircraft:
 The Cargo Holds
 The Aircraft Cabin
 The Aircraft Cockpit
8.2.1 Provision of Information at Cargo Acceptance Areas

IAA and/or handling agent shall ensure that sufficient notices, prominently displayed, are
provided at visible location(s) at cargo acceptance points, giving information about transport of
dangerous goods to alert shippers/agents about any dangerous goods that may be contained in
their cargo consignment(s). These notices shall include visual examples of dangerous goods,
including batteries.
8.2.2 Hidden Dangerous Goods

Dangerous Goods shall not be carried in an aircraft cabin occupied by passenger or on the flight
deck of an aircraft.
Cargo declared under a General description may contain hazardous articles that are not
apparent.

Part: 8
Issue: 05
Rev: 00
With the aim of preventing undeclared Dangerous Goods from being loaded on the aircraft, cargo
acceptance staff shall:
 Seek confirmation from shippers about the content of any items where there are suspicions
that it may contain Dangerous Goods
 Ask the shippers to check their consignments against the class definitions and special
provisions in the regulations and confirm by endorsement of the air waybill that no part of the
package contents is Dangerous Goods; e.g. Not Restricted.
8.3 Responsibilities
8.3.1 The General Director of IAA cargo operations is responsible to ensure IAA cargo personnel
or external providers assigned the responsibility for dangerous goods acceptance receive
dangerous goods training, to include initial training and recurrent training, on a frequency in
accordance with requirements of the regulatory authority, but not less than once within 24
months of previous training in dangerous goods, although IAA has not been approved to
carry any type of Dangerous Goods.
8.3.2 The General Director of IAA cargo operations is responsible to ensure only those personnel
trained and qualified could perform IAA cargo operations.
8.3.3 The General Director of IAA cargo operations is responsible to ensure cargo terminals are
equipped with specifically configured facilities appropriate for storage of dangerous goods,
radioactive material and other special cargo, such as human remains, live animals,
perishables, valuable cargo and fragile goods.
8.3.4 The General Director of IAA cargo operations is responsible to ensure that the completion of
training, certificates and qualification requirements for all personnel are kept.
8.3.5 The General Director of IAA cargo operations is responsible to ensure a copy of the current
edition of the applicable regulations or IATA Dangerous Goods Regulations (DGR) is
available at each location where cargo operations are conducted.
8.3.6 In the case of an accident or incident, the General Director of IAA cargo operations is
responsible immediately to notify:
- Any air traffic service unit or the nearest police in according to airport policies,
- IRAN Civil Aviation Organization.
Note: If IAA aircraft involved in a Dangerous Goods accident or dangerous goods incident outside
the Country, the General Director of IAA cargo operations shall, as soon as practicable, notify:
- The appropriate authority in the State or territory where the accident or incident has occurred,
directly or through any air traffic service unit; and

Part: 8
Issue: 05
Rev: 00
- The Authority, of such accident or incident.
8.3.7 The General Director of IAA cargo operations is responsible to ensure that the IAA aircraft
accident or incident information is available at all times for use in an emergency response to
dangerous goods accidents or incidents.

Part: 8
Issue: 05
Rev: 00
8.4 Establishment of Dangerous Goods Training Programme

8.4.1 No person in IAA cargo operations shall engage himself in any manner in the transport of
dangerous goods unless he (she) has undergone proper training in accordance with the IAA
Technical Instructions and IATA dangerous goods training requirements.
8.4.2 Initial and recurrent dangerous goods training programme shall be established and
maintained by or on behalf of:
- Shippers of dangerous goods including packers and persons or organizations undertaking
the responsibilities of the shipper
- Handling agencies which perform, on behalf of the IAA Cargo department, the act of
accepting, handling, loading, unloading, transferring or other processing of cargo
- Freight forwarders
- Agencies engaged in the security screening of passengers and their baggage, and cargo.
8.4.3 Training shall be provided in the requirements commensurate with the responsibilities of the
personnel being trained and such training shall include:
- General familiarization training aimed at providing familiarity with the general provisions
- Function-specific training providing detailed training in the requirements applicable to the
function for which that person is responsible
- Safety training covering the hazards presented by dangerous goods, safe handling and
emergency response procedures.
8.4.4 Training shall be provided or verified upon the employment of a person in a position involving
the transport of dangerous goods by air and recurrent training shall take place within twenty-
four months of previous training to ensure knowledge is current.
8.4.5 The training programme established and maintained by or on behalf of IAA cargo department
shall be subjected to review and approved by the I.R.I. CAO and the training programme
established and maintained by or on behalf of agencies other than operators shall be
subjected to review and approval by the I.R.I. CAO.
8.4.6 Dangerous goods training is required to be undertaken at intervals of not more than 24
months. However, the General Director of IAA cargo operations should ensure an employee
to undertake the training up to three months before the date on which the training is due
without affecting the due date.

Part: 8
Issue: 05
Rev: 00
8.5 Dangerous Goods Accidents and Incidents Report Process

 IAA shall submit a report immediately to the authority if IAA aircraft involved in a Dangerous
Goods Accident or Incident.
 In the event of a Dangerous Goods accident or incident, as the case may be, the pilot-in-
command of the aircraft and IAA General Director of cargo operations shall submit a report in
writing to CAO.IRI or Airport Manager on such accident or incident.
 In the preparation of initial report, person in charge of cargo operations shall fill Dangerous
Goods Occurrence Report Form and send it to IAA Cargo Department for more investigation as
soon as possible.
 The report under the above paragraph rule shall, in addition to any other relevant information,
contain the following information, namely:
- The type, nationality and registration marks of aircraft
- The name of the owner, operator and hirer of the aircraft
- The name of the pilot-in-command of the aircraft
- The nature and purpose of the flight
- The date and time of the dangerous goods accident or incident
- The place where the accident occurred
- The last point of departure and the next point of intended landing of the aircraft
- The details of the dangerous goods on board the aircraft viz. their proper shipping name, UN
number, quantity etc.
- The known cause of the dangerous goods accident or incident
- Details of other cargo on board the aircraft
- The extent of known damage to the aircraft, other property
- Persons on board the aircraft
- Any other information required to be included by the Authority
 On receipt of the Dangerous Goods Accident or Incident Report, the General Director of cargo
operations shall take necessary actions to determine the causes of such accident or incident
and take preventive measures to avoid re-occurrence of such accident or incident.
(The sample of Dangerous Goods Occurrence Report Form is available in Part 21.10).
Note: In case of encountering or being informed of any suspected bomb or explosives; cargo
personnel shall inform Airport Police via IAA Security Dept. immediately.

Part: 8
Issue: 05
Rev: 00
8.6 Notification of Undeclared or Mis-Declared Dangerous Goods
Note: When dangerous goods not permitted are discovered in cargo, it shall be reported to IAA
supervisors; IAA shall report any occasion when undeclared /miss-declared dangerous goods are
discovered to CAO.IRI or appropriate authority of the state in which this occurred.
 The IAA cargo department shall report and notify the CAO.IRI or the appropriate authority
thereof, as the case may be, any occasion when undeclared or mis-declared dangerous
goods are discovered in cargo or when baggage contains dangerous goods which
passengers or flight crew are not permitted to take on the aircraft within 48 hours after the
discovery of any undeclared or mis-declared dangerous goods.
 Dangerous Goods Occurrence Report Form shall also be used to report any occasion when
undeclared or mis-declared dangerous goods are discovered in cargo or when baggage
contains dangerous goods which passengers are not permitted to take on the aircraft. After
filling the form, it shall be sent to IAA Cargo Department search for more information as soon
as possible.

Part: 8
Issue: 05
Rev: 00
8.7 Ramp Incident/Accident Report

8.7.1 General
In order to promote and maintain safety, the Ground Handling Agent and/or IAA Staff is required to
report promptly to IAA Safety and Quality Assurance Dept. any bodily injury requiring medical
attention, or any damage to IAA property at the station, or any other accident, incident, occurrence
or unsafe practice relating to any aircraft which any one of the above owns, leases, flies; or any
Aeronautical Activity involved in any of the above scenarios. The reports should be used for all
types of damage events (aircraft, equipment, facility) occuring during ground operations.
8.7.2 Responsibilities
IAA ground handler agent is responsible to prepare a ground incident/accident occurence report in
accordance with the following requirements.
IAA ground handler agent is responsible to develop a ground incident/accident occurence report
procedure.
IAA ground handler agent is responsible to report all types of damage events (aircraft, equipment,
facility) occuring during ground operations to IAA Safety and Quality Assurance Dept. (or
delegated manager) promptly in a standard format of Ground Incident/Accident/Damage Report
procedure.
IAA ground handler agent is responsible to submit further detail on any of the report items not
available at the time of the occurrence as soon as available, e.g. vehicle inspection report.
IAA Safety and Quality Assurance Dept. is responsible to ensure that a ground incident/accident
occurence report procedure is in place by review and evaluate ground handling agent manuals and
requirements.
IAA Safety and Quality Assurance Dept. is responsible to record all ground incident/accident
occurences reports.
IAA Safety And Quality Assurance Dept. should submit all ground incident/accident occurences
reports to all relevant parties for further investigation as soon as possible after receiving a ground
incident/accident occurence report.
IAA ground handler agent reports all types of damage events (aircraft, equipment, facility) occuring
during ground operations to IAA comercial Deputy (or delegated manager) promptly in a standard
format of Ground Incident/Accident/Damage Report procedure.
Person “in charge” of ground handler agent is responsible to do completion of the report timely and
accurately, submit to all relevant parties.
IAA Safety and Quality Assurance Dept. submit all ground incident/accident occurences reports to
all relevant parties for further investigation as soon as possible after receiving a ground

Part: 8
Issue: 05
Rev: 00
incident/accident occurence report.

If any ground damage to aircraft (even slighest scrach or dent) has been reported, IAA
maintenance deputy is responsible to evaluate promptly and make necessary comments.
IAA ground handler agent should take and develop a preventive and positive corrective action
promptly.
8.7.3 Report Procedure

Ground handler person “in charge” must report immediately for any ground
incident/accident/damage occurrences to permit technical evaluation.
Ground handler agent records occurrences report and submit to IAA Safety and Quality Assurance
Dept. to more investigation if any bodily injury requiring medical attention, or any damage to IAA
property at the station, or any other accident, incident, occurrence or unsafe practice relating to any
aircraft which any one of the above owns, leases, flies.
IAA Safety and Quality Assurance Dept. records all reported ground incident/accident occurences.
IAA Safety and Quality Assurance Dept. should illustrate reports and their following up process
whenever necessary.
IAA Safety and Quality Assurance Dept. submits all ground incident/accident damage events to all
relevant parties for further investigation as soon as possible after receiving a ground
incident/accident occurence report to prevent recurrence or what solutions need to be taken.
IAA Safety and Quality Assurance Dept. reviews and evaluates ground handling agent records
and manuals to ensure that all incident/accident report requirements has been followed in
accordance with the contract issues.
Sample of Ground Incident/Accident/Damage Report Form is available in Part 21.11
Note: IAA Safety and Quality Asurance Dept. reports all Ground and/or Dangerous Goods
Incident or Accidents to CAO.IRI by filling in Mandatory Occurrence Reporting Form (MORs).
Sample of MORs is available in Part 21.29

Part: 8
Issue: 05
Rev: 00
8.8 Dangerous Goods Loading Restrictions

8.8.1 Loading Restrictions on Flight Deck and for Passenger Aircraft
Dangerous goods shall not be carried in an aircraft cabin occupied by passenger or on the
flight deck of an aircraft.
Cargo acceptance staff shall seek confirmation from shippers about the contents of any item of
cargo where there are suspicions that it may contain dangerous goods to prevent undeclared
dangerous goods from being loaded on an aircraft as general cargo.
Many ordinary looking items may contain Dangerous Goods so special care shall be
considered.
Cargo acceptance staff shall be adequately trained to assist them to identify and detect
dangerous goods presented as general cargo and prevent them from loading.
8.8.2 Limited Restrictions for Carrying Dangerous Goods in IAA Property for Aircraft
Operations on Flight Deck
The provisions in IATA Dangerous Goods Regulations do not apply to the aircraft equipment and
carbon dioxide.
 Aircraft Equipment
Articles and substances which would otherwise be classified as dangerous goods but which
are required to be aboard the aircraft in accordance with pertinent airworthiness requirements
and operating regulations or that are authorized by IRAN Civil Aviation Organization to meet
special requirements.
 Carbon Dioxide, solid (Dry Ice)
Carbon Dioxide, solid (Dry Ice) for use in food aboard the aircraft.
 Aircraft Spares
- Unless otherwise authorize by IRAN Civil Aviation Organization articles and substances
intended as replacements for aircraft equipment or have been removed for replacement,
shall be transported in accordance with provisions of IATA Dangerous Goods Regulations;
except that when consigned by IAA they may be carried in containers specially designed for
its transport, provided such containers are capable of meeting at least the requirements for
the packaging specified in IATA Dangerous Goods Regulations for the items packed in the
containers.
- Unless otherwise authorize by IRAN Civil Aviation Organization articles and substances
intended as replacement for carbon dioxide shall be transported in accordance with
provisions of IATA Dangerous Goods Regulations.

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
Table of Contents
Part Title Page No.

9.1 Mail Handling 2
9.1.1 General 2
9.1.2 Outbound Mail 2
9.1.3 Inbound Mail 2
9.1.4 Transfer Mail 3
9.2 Diplomatic Mail 4
9.2.1 General 4
9.2.3 Cargo Manifest 6
9.2.4 Airway bill 6
9.2.5 Missing Air Waybill 6
9.2.6 Handling of Diplomatic Mail 7
9.3 Company Mail 8
9.3.1 General 8
9.3.2 Packing 8
9.3.3 Labelling 8
9.3.4 Air Waybills 8
9.3.5 Statistical Load Summary (SLS) 8
9.3.6 Handling 8
9.3.6.1 Outgoing Company Mail Out of IAA Stations 8
9.3.6.2 Incoming Company Mail to IAA Stations 9
9.3.7 Operational Irregularities 9

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
9.1 Mail Handling

Note: Due to no agreement / contract between IAA and post office, air mail is not carried by IAA. It
is apparent that after any agreement/ contract with post office, all regulations in this chapter
will be applied.
9.1.1General
Airmail is high priority traffic. As a result of an understanding with the Universal Postal Union
(UPU), the maximum amount of air mail to be handed over at each departure should be specifically
defined for each flight on the basis of statistics, and the corresponding capacity reserved in the
aircraft. Should the volume of airmail exceed its reserved capacity, IAA shall endeavor to
accommodate the extra mail as soon as possible. IAA shall apply the following procedures for
handling of airmail.
9.1.2 Outbound Mail

Before the mail is accepted for transportation, a check shall be made in order to verify that:
 The mail bags, containers, etc. are in proper condition, correctly labeled and sealed
 Damaged bags/containers are returned to the Post Office
 The accompanying documents conform with the mail to be transported
 The documents are correctly and legibly completed
 The mail to be transported relates to the documents.
9.1.3 Inbound Mail

 Upon arrival of the flight, the inbound mail shall be checked against the respective documents
and delivered without delay to the Post Office against receipt of one of the above mentioned
documents.
 On transit flights the inbound mail shall be checked against the documents before departure of
the flight.
9.1.4 Transfer Mail

The station of origin sends a mail transfer message to the station(s) of transfer in order to ensure
onward carriage.
This message contains the following for each station of transfer:
 Delivering carrier's flight number and date
 Receiving carrier's flight number and date
 Final destination

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
 Dispatch number(s)
 Number of mail bags/containers
 Weight of transfer mail rounded up to the next highest kilogram.
Upon arrival of the flight at the point of transfer, the mail shall be checked against the respective
documents and delivered to the onward carrier.

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
9.2 Diplomatic Mail

9.2.1 General
 Diplomatic Mail (DIP) is a correspondence between a government and its diplomatic
representatives abroad; accepted in the same manner as normal cargo, covered by a
normal air waybill under special agreement.
 Diplomatic mail is a very important load, which shall be handled with utmost care, securely
and efficiently by all concerned under proper supervision.
 Diplomatic mailbags require special handling and safeguarding. Therefore, you have to be
extra careful and pay full attention when assigned to handle diplomatic mail.
 The representatives of the foreign embassies are not allowed to go to the stores on their
own looking for the collection of their bags.
 The diplomatic mailbags shall never leave unattended at any time unless they are under
lock and key.
 IAA is responsible for carriage of diplomatic mail only from airport to airport.
 Arriving diplomatic mailbags shall be delivered to specific representatives at the airport as
soon as possible.
 lf, for any reason, diplomatic mailbags have to be held pending aircraft departure, or waiting
transfer from one aircraft to another, or held at destination airport pending collection, they
shall be kept in a room under lock and key.
 Diplomatic mail shall not be loaded on freighter aircraft without the prior permission of the
Cargo Manager and prior approval of the dispatching authority on each occasion.

 Usually, diplomatic bags shall be delivered by the dispatching authorities at the airport at a pre-
determined time immediately prior to aircraft departure. Similarly, the addressees or their
accredited representatives should collect diplomatic bags from the airport as soon as possible
after the aircraft arrival.
 At the time of acceptance, diplomatic bags shall be carefully checked to make sure that:
 All dispatches are contained in undamaged bags or pouches
 The bags or pouches are adequately secured, and the seals are intact
 The bags or pouches are marked with the dispatching name and addresses
 The bags are accompanied by an official air waybill
 The weight of each bag corresponds with the weight indicated on the official air waybill and
the bag label
 The details on the label and the official air waybill correspond.

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
 Diplomatic mail bags shall be securely attached with a label which clearly shows:
 Name of dispatching authority
 Place of origin and destination
 Actual gross weight
 Correct title of consignee. (Diplomatic mail shall not be addressed to an individual by name).
 If any defect or discrepancy is apparent at the time the bags are tendered, the dispatching
authority shall rectify this before the bags are accepted for air carriage. In the case of a clerical
detail discrepancy being corrected on the label or the official air waybill, the dispatching
authority shall initial any alteration.
9.2.3 Cargo Manifest

 AII diplomatic mail shall be entered on the cargo manifest as normal cargo.
 The cargo manifest should show air waybill numbers, number of packages, gross weight,
nature of goods (Diplomatic Mail), special handling code (DIP) and the point of origin and
destination.
9.2.4 Air Waybill

 An official air waybill shall be prepared by to cover each dispatch of diplomatic mail and a
separate air waybill is required for each addressee.
 The official air waybill accompanying the diplomatic mail shall indicate the following details:
 Name of the dispatching authority.
 Title of government or authority to which diplomatic mail is addressed and place of
destination. It should be noted that diplomatic mail shall not be addressed to individuals by
name.
 Number of bags and its serial numbers.
 Actual weight in kilograms and grams.
 Airport at which the bag is to be discharged and any special routing instructions that may be
necessary.
 Authority to whom the bag is to be handed, if other than the addressees. (The reason for this
entry is that, dispatching authorities are responsible for nominating the channel by which
their bag is to reach its ultimate destination when this is some distance from the point of
discharge).

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
 When satisfied that all entries are correct, the authorized staff accepting the bags shall sign
and endorse the service number on the air waybill. The service number shall also be
endorsed on each bag label.
9.2.5 Missing Air Waybill

 If air waybill is short-shipped the station of discharge shall be informed immediately by fax
sending a copy of A.W.B giving full details, number of air waybill, consignee's name and
addresses, charges and the flight on which they will be dispatched.
 If diplomatic mail is received without air waybill and no advise of short shipped has been
received from the dispatching station, a tracing message shall be sent immediately to the
dispatching station, and transit stations, where applicable, asking for air waybill details.
 The dispatching station shall immediately send a fax to the destination station indicating the
consignee's name, shipper's name and air waybill charges.
 The station finding the air waybill shall dispatch it to the destination station on the first available
flight advising them by fax of the flight number.
9.2.6 Handling of Diplomatic Mail

 Authorized staff will notify Load Control Section of DIP load
 It will be distributed on the Loading Instruction/ Report of the respective flight
 Assigned cargo staff will bring the DIP to the aircraft, and it will be loading according to the
loading instruction under the supervision of both Cargo Staff and Loading Supervisor
 Signed Loading Report shall be returned to the Load Control Section with DIP showing its
loading position
 Load Control will show it on the Load-Sheet under the relative destination as additional remark
with its position and number of pieces, i-e two pieces loaded in compartment 5 (DIP/5/2).
 Outside station managers should arrange for proper supervision and handling of DIP at their
stations and should send an acknowledgment fax to origin station confirming its receipt.

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
9.3 Company Mail

9.3.1 General
 Definition
Company Mail (COM) is mail carried between various departments or stations on the IAA network.
It is the responsibility of the station manager to ensure proper handling of company mail.
9.3.2 Packing
Company mail shall be packed in special yellow numbered tarpaulin bags and it should be securely
closed and tied-down.
9.3.3 Labeling
Each company mailbag shall be marked with a yellow label stating the following information:
 Origin and destination stations
 Flight number and date of operation
 Gross weight.
9.3.4 Air Waybill

Company mail does not have A.W.B
9.3.5 Statistical Load Summary (SLS)
Company mail shall not be included in the mail figures on the SLS and not to be mentioned on
cargo manifest.
9.3.6 Handling
9.3.6.1 Outgoing Company Mail out of IAA Stations
 Company Mail Section shall deliver the company mail bags to the IAA cargo Office two times
daily, at least one hour before flight departure against signature.
 At the IAA cargo office, company mailbags should be recorded in a special record.
 IAA staff will deliver company mail bags to the ground handling agent / Airport Services
Department.
 Loading Supervisor will load company mail bags on the aircraft together with the baggage
destined to the same destination and should advise Load Control of its position on board.
9.3.6.2 Incoming Company Mail to IAA Stations

 IAA cargo Staff shall collect company mailbags from handling staff and hand them over,
against signature to Company Mail Section staff.

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:
9.3.7 Operational Irregularities

Mail is high priority traffic and shall always reach its destination as soon as possible.
In case of a delayed departure or a cancelled flight, the local Post Office shall be informed of the
expected length of the delay or rerouting possibilities.
If mails which have been documented for direct aircraft-to aircraft transfer fail to connect with the
scheduled flight at the transfer airport, the airline shall hand over such mails immediately to postal
officials at the transfer airport. This shall not apply when the Post Office of origin has provided for
re-forwarding on a later flight or when the airline responsible for handing over the mails can
arrange for them to be re-forwarded within 24 hours of their arrival at the transfer airport.

Part: 9
Issue: 05
Rev: 00
Mail Handling Date:

Part: 10

Issue: 05
Rev: 00
Collection Sacks and Bags
Iran Aseman Airlines Date: 01 Apr 2018

Part: 10

Issue: 05
Rev: 00

Part: 10

Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

10.1 Collection Sacks and Bags 2
10.2 Colors of the Sacks for Carriage of Small Items 3

Part: 10

Issue: 05
Rev: 00

Part: 10

Issue: 05
Rev: 00
10.1 Collection Sacks and Bags

IAA should use collection sacks and bags for the carriage of small items of load from the same
point of loading to the same point of unloading.
 Items of different load as defined below shall not be placed in the same collecting net sacks
- Cargo
- Mail
- Company Mail
- Security Removed Items
- Valuable Cargo
 The material and size of the sacks is optional
 Each sack shall be labeled or tagged to show the destination
 Each station shall be supplied with a stock of sacks
 Carriers are permitted to use each other's sacks between common operating points, surplus
stock being returned to the owner Member
 As these sacks may contain urgent cargo, e.g. newsreels, medicines, etc. they shall be
emptied immediately on arrival of the aircraft and the contents tallied in without delay
 Carriers, who have previously accepted small shipments of press photos, medicines, etc. in
the aircraft briefcase or in special lockers, should inform shippers of such commodities that
such items will be loaded in cargo holds and that adequate packing is necessary
 A "compartment" sack, i-e., a sack fastened to the hold or to the hold door, shall not be used
for the transport of such small items
 Collection sacks and bags can be stowed with other load for the same point of unloading.

Part: 10

Issue: 05
Rev: 00
10.2 Colors of the Sacks for Carriage of Small Items

The colors of the sacks for different type of cargo should be as follows:
 Cargo - yellow
 Mail- blue
 Company Mail - green
 Security Removed Items - grey
 Valuable Cargo - orange.

Part: 11
Issue: 05
Rev: 00
Handling of Special Cargo Date:

Part: 11
Issue: 05
Rev: 00

Part: 11
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

11.1 Handling of Live Animals 3
11.1.1 General Procedures 3
11.1.2 Ramp Handling 3
11.1.3 Stowage in Aircraft 3
11.2 Handling of Wet Cargo 5
11.2.1 Definition 5
11.2.2 Types of Shipments 5
11.2.3 Special Circumstances Encountered During Carriage by Air 5
11.2.4 General Packaging Requirements 6
11.2.5 Loading Precautions 6
11.2.6 Actions in Case of Spillage 7
11.3 Handling of Perishable Cargo 8
11.3.1 General Procedures 8
11.3.1.1 Definition 8
11.3.1.2 Stowage 8
11.3.2 Special Procedures 9
11.3.2.1 Meat 9
11.3.2.2 Hatching Eggs 9
11.3.2.3 Flowers 9
11.3.2.4 Fresh Fruit and Vegetables 9
11.3.2.5 Sea Food 10
11.3.2.6 Vaccines and Medical Supplies 10
11.3.2.7 Living Human Organs/Blood 10
11.3.3 Handling in Delay Situation 11
11. 4 Handling and Protection of Valuable Cargo 12
11.4.1 General Rules 12
11.4.2 Storage and Delivery 13
11.4.3 Security Procedures for Stowage and Transportation of Valuable Cargo 14

Part: 11
Issue: 05
Rev: 00
Table of Contents (Cont.)
Part Title Page No.

11.4.3.1 Stowage 14
11.4.3.2 Transport from Cargo Terminal to Aircraft 15
11.5 Handling of Toxic and Infectious Substances 16
11.6 Handling of Dry Ice 17
11.7 Handling of Damaged Cargo 18
11.7.1 Damaged Cargo Fit for Journey 18
11.7.2 Damaged Cargo not Fit for Journey 19
11.7.3 Dangerous Goods 19
11.7.4 Transit 19
11.8 Handling of Pilfered Cargo 20
11.9 Handling of Baggage and Cargo in the Case of High Winds 21
11.10 Stowing Cargo in Cargo Carts/Dollies 22
11.11 Security of Cargo 23
11.12 Safety Procedures for Cargo Handling Personnel 24
11.12.1 Principles of Safe Manual Handling 25
11.13 Aircraft Loading /Unloading Operations 26
11.13.1 Special Precautions 26
11.13.2 Security Procedures for Aircraft Loading and Unloading 26

Part: 11
Issue: 05
Rev: 00
11.1 Handling of Live Animals

11. 1.1 General Procedures
The following general principles shall be applied when loading live animals, carried as cargo or
passenger's checked baggage.
- Animals shall be transported in accordance with the procedures contained in this manual
and lATA Live Animals Regulations.
- Live animals shall only be loaded into suitable aircraft compartments authorized by IAA; the
needs of the animals shall be taken into account.
11.1.2. Ramp Handling

- Ground transportation and loading/unloading shall be performed smoothly in order not
to startle the animals
- Animal shipments shall not be left standing unnecessarily in the open, nor on standing
aircraft when the departure is delayed.
11.1.3. Stowage in Aircraft

- The containers shall always be tied down or be otherwise secured against any kind of
movement at take-off, landing and during flight, to prevent shifting or falling of the animal
container.
- The containers shall be stowed in such a way that there is enough space between cages
and other load to guarantee a sufficient air circulation. Cages shall not be placed under
other loads.
- Depending on the quality of the animal container, care shall be taken when stacking to
prevent crushing of the lower levels
- The containers shall be accessible, without needing to be off-loaded, when care of the
animal is required during transit stops
- In the event of an excessive delay, special care shall be taken, according to
shippers/passengers instructions, e.g. opening of compartment doors, extra
watering/feeding, off-loading, etc. as necessary
- The containers shall not be loaded directly in front of or below air ventilation outlets, or in
contact with the floor, or compartment walls, or internal lights. Live animals shall not be
loaded in close proximity to other loads which may have a negative effect on their health
and welfare
- Animals which are natural enemies shall not be loaded in close proximity to one another

Part: 11
Issue: 05
Rev: 00
- If male and female animals are loaded in the same compartment or hold, they shall be
stowed as far apart as possible
- Animals shall not be loaded in close proximity to cryogenic liquids (RCL), Carbon dioxide,
solid (dry ice) (ICE) and foodstuffs (EAT)
- Live animals shall not be stowed in the same compartment as poisons (RPB) and infectious
substances (RIS)
- For carriage of birds on long haul flights, the cargo compartment lights shall be left switched
on, to enable the birds to feed during flight
- Shipments of laboratory animals (SPF) shall be loaded apart from other animals to reduce
any risk of cross infection or contamination
Note: There is no scientific or technical reason why live animals (AVI) and human remains (HUM)
should be segregated in aircraft cargo compartments. However, it may be ethical for cultural
reasons to segregate them.

Part: 11
Issue: 05
Rev: 00
11.2 Handling of Wet Cargo

11.2.1 Definition
Shipments containing liquids, or shipments which by their nature may produce liquids, and which
are not subject to the lATA Dangerous Goods Regulations, shall be designated as ''Wet Cargo".
11.2.2 Types of Shipments

The following types of cargo shall be considered as wet cargo:
- Shipments of liquids in watertight containers
- Shipments of wet materials not packed in watertight containers, e.g. fish packed in wet ice,
fresh meat, casings (fresh animal guts), wet hides, skins, etc.
- Goods which may produce liquid, e.g. live animals.
11.2.3 Special Circumstances Encountered During Carriage by Air

There are variations in atmospheric pressure and temperature during air transportation.
Watertight containers shall be able to withstand these conditions without rupture or leakage
to the contents.
Note: For further details see the lATA Dangerous Goods Regulations.
Additionally, during climb and descent, the aircraft in normal flying conditions may assume
angles, i.e. angle of the aircraft floor compared to the horizontal, up to approximately 30°.
Packing design shall allow for such angle changes without release of the liquid contents.
11.2.4. General Packaging Requirements

- Watertight containers shall be in accordance with the General Packaging Requirements of
the lATA Dangerous Goods Regulations
- Other containers shall be constructed of good quality waterproof materials. They shall also
be constructed to withstand stacking to levels specified by the IAA
- Live animals shall be in containers as specified in the IATA Live Animals Regulations.
11.2.5 Loading Precautions

• Wet cargo can result in danger of spillage or leakage during carriage by air that lead to corrosion
or other damage to the aircraft structure or components, or other loads.
The following precautions for aircraft handling and loading of wet cargo shall be taken in to
consideration to prevent spillage of any liquids inside aircraft:

Part: 11
Issue: 05
Rev: 00
- To protect the aircraft floor, plastic sheets or tarpaulins should be spread on the aircraft, so
as to catch any spillage or leakage
- Containers shall be stowed and secured upright, i-e. The closure should be at the top.
- Special Handling instructions (labels or imprints, e.g. "This Way Up" label) shall be strictly
observed
- Damaged packages or packages where damage may be assumed to have occurred shall
not be loaded on the aircraft, e.g. packages with holes, indentations, traces of leakage,
defective caps or closure devices
- For wet cargo in containers which are not watertight, the secondary measures shall be
taken to ensure that any spillage can be contained
- Shipment shall be placed and secured in a bowl or similar receptacle; the volume of which
is sufficient to contain any spillage
- Edges shall be turned up against the aircraft, or other cargo, to create a waterproof basin
around the shipment
- Cargo which by its nature may produce liquid, for example live animals which make a large
amount of urine, shall be in leak-proof containers or shall contain sufficient absorbent
material
- Other wet cargo such as fresh meat, casings, wet hides and skins, whether packed in leak-
proof containers or not, shall be prevented from having direct contact with the aircraft floor.
This serves to protect the aircraft from corrosion or contamination by blood or other liquids,
and to maintain the hygiene standards of food products
- In case of wet or damp, the strength of some packaging shall be considerably reduced to
avoid crushing of the packages Special attention shall be given when stacking to several
levels
11.2.6 Actions in Case of Spillage

Following actions shall be taken in case of spillage:
- If spillage or leakage of liquids takes place onto the aircraft floor or walls, the person in
charge of the loading/unloading shall immediately notify the IAA representative, engineer or
captain so that the appropriate follow-up measures shall be taken.
- Cleaning staff shall clean and remove spillage in specified area and final check shall be
carried out by respective Technical engineer to AFRS.
- Related documents shall be checked to assist the identification of the liquid concerned.

Part: 11
Issue: 05
Rev: 00
11.3 Handling of Perishable Cargo

11.3.1 General Procedures
11.3.1.1 Definition
Perishable Goods are those whose condition or suitability for original purpose may deteriorate if
exposed to undue changes in temperature or humidity, or delay in carriage.
11.3.1.2 Stowage
- IAA shall provide information relating to the temperature variations within the compartments
of their aircraft during flight so that temperature sensitive items may be stowed in an
appropriate compartment to ensure their protection.
- Perishable items shall be loaded so that they are suitably accessible in case any handling
is required at an en-route and/ or destination station.
- Articles refrigerated with wet ice and perishable cargo containing fluid or moisture which
could leak onto the compartment floor shall be treated as wet cargo (refer to AHM 322 for
more details).
- Articles refrigerated with Carbon dioxide, solid (dry ice) shall be handled in accordance with
IATA Dangerous Good-Regulations.
- Foodstuffs (EAT) shall not be loaded together with toxic substances (RPB) or infectious
substances (RIS) in the same compartment, unless they are loaded separately from each
other. Foodstuffs (EAT) shall not be loaded in close proximity of live animals (AVI) and non-
cremated human remains (HUM).
- Perishable cargo that requires special stowage, special care at transit stops, in-flight
attention or special handling in the case of delays or diversions shall be included on the
form "Special Load Notification to Captain"
- Care should be taken when stacking perishable items so that the lower layers of the stack
are not damaged by the weight of the upper layers.
11.3.2 Special Procedures

11.3.2.1 Meat
- Meat shall be enclosed in waterproof material and handled as wet cargo (see AHM 322)
- The strictest hygiene conditions shall be maintained during all stages of handling meat
- The temperature ranges to maintain shall be as follows:
 Fresh meat -between 0°C (32°F) and 5°C (41°F)
 Frozen meat –below 12°C (10°F)

Part: 11
Issue: 05
Rev: 00
11.3.2.2 Hatching Eggs

- Hatching eggs shall not be stowed in close proximity of Carbon dioxide, solid ICE (dry ice)
and cryogenic liquids (RCL). Hatching eggs shall be separated from radioactive materials
Categories II and III in accordance with Dangerous Good Regulations
- The temperature range of the compartment should be remained between 10°C (50°F) and
15°C (60°F) during flight and should not exceed 27°C (80°F).
11.3.2.3 Flowers
- Flowers shall be stowed so as to avoid direct contact with the compartment floor or walls
- Flowers shall not be stowed in the same hold as fresh fruit and vegetables due to ethylene
gas produced by vegetables which may deteriorate flowers.
11.3.2.4 Fresh Fruit and Vegetables

- When fresh fruit and vegetables are loaded in quantities which require stacking in
containers, care shall be taken to ensure that airspace is possible between the packages.
This is particularly important with fresh fruit and vegetables having high moisture content
- Owing to the minimum packing requirements care shall be taken when loading fresh fruit
and vegetables with general cargo.
11.3.2.5 Sea Food

- Fish shall be completely enclosed in watertight containers and handled as wet cargo (see
AHM 322). Any wet ice used shall be sealed within its own watertight container.
- The temperature ranges to maintain shall be as follows:
 Fresh fish - not to exceed 50°C (41°F)
 Frozen fish - not to exceed -12°C (10°F)
11.3.2.6 Vaccines and Medical Supplies

- Short life radioactive isotopes shall be handled with extreme urgency and, in accordance
with Dangerous Good -Regulations
- Living human organs/blood (LHO) and lifesaving drugs shall be handled with extreme
urgency
- Drugs classified as narcotics or dangerous drugs shall be handled in accordance with AHM
331.
11.3.2.7 Living Human Organs/Blood

Part: 11
Issue: 05
Rev: 00
- Living Human Organs/Blood (LHO) can be loaded in the same hold as radioactive
materials Categories II and III (Yellow label - RRY); provided that LHO shall be separated
the same distance as applicable to persons in accordance with the lATA Dangerous Goods
Regulations (see DGR 9.3.12 and Table 9.3.D).
- Living human organs/blood (LHO) shall be adequately separated from Human Remains in
coffins (HUM).
11.3.3 Handling in Delay Situation

Delays in the carriage of perishable cargo shall be kept to a minimum. In the event of a delay to a
flight carrying such cargo, one of the following courses of action shall be considered, the choice
depending on factors such as length of delay, availability of facilities, Equipment and alternative
flights:
- Provision of air conditioning to the aircraft if the perishable cargo would benefit from
such action
- Transferring the perishable cargo to a warehouse with adequate facilities such as air
conditioning or cold store
- Off-loading the cargo and rebooking on another flight
- Monitoring temperature control and refilling Carbon dioxide, solid (dry ice) supply, in
case refrigerated/temperature control containers are used
- At the destination the shipper and consignee shall be kept informed
- In the event of a change of flight/routing any onward carriers holding space for the
cargo shall also be kept informed.

Part: 11
Issue: 05
Rev: 00
11.4 Handling and Protection of Valuable Cargo

Note: IAA does not carry any article which is declered as valuable cargo by the shipper; All
procedures contained here under related to the subject are just for information.
The following procedures shall be used for handling valuable cargo to ensure the maintenance of a
high standard of security during all phases of transportation by air.
11.4.1 General Rules

 Valuable cargo means a consignment which contains one or more of the following articles:
- Any article having declared value for carriage of US $1,000 (or equivalent) or more, per
gross kilogram
- Gold bullion (including refined and unrefined gold in ingot form), dore bullion, gold specie
and gold only in the form of grain, sheet, foil, powder, sponge, wire, rod, tube, circles,
mouldings and castings, platinum, platinum metals (palladium, iridium, ruthenium, osmium
and rhodium) and platinum alloys in the form of grain, sponge, bar, ingot, sheet, rod, wire
gauze, tube and strip (but excluding those radioactive isotopes of the above metals and
alloys which are subject to restricted articles labeling requirements)
- Legal banknotes, traveler's cheques, securities, shares, share coupons and stamps
(excluding mint);
- Diamonds (including diamonds for industrial use), rubies, emeralds, sapphires, opals and
real pearls (including cultured pearls)
- Jewellery consisting of diamonds, rubies, emeralds, sapphires, opals and real pearls
(including cultured pearls)
- Jewellery and watches made of silver and/or gold and/ or platinum
- Articles made of gold and/or platinum, other than gold and/or platinum-plated (see lATA
Passenger Services Conference Resolutions Manual, Resolution 012 for more details)
 The following items should be regarded as vulnerable cargo and be handled as valuable cargo:
- Blank airline documents, e.g. MCOs, AWBs, tickets, etc. shipped to airline offices/stations or
General Sales Agents
- Diplomatic bags (when declared as valuable)
- Narcotics (drugs such as opium and derivatives), etc. if required.
- All valuable cargo should be handled as a separate category, distinct from regular air
cargo

Part: 11
Issue: 05
Rev: 00
- Details about value, contents, routing and storage shall be kept confidential and only
those details which are absolutely necessary for handling purposes should be made
available to the personnel directly involved.
11.4.2 Storage and Delivery

The following procedures should be considered for storage and delivery of valuable cargo:
- Advance arrangements should be made; consignment should arrive during normal
business hours to facilitate at the airport of destination customs clearance and quick
delivery.
- Storage of valuable times should be minimized and avoided during weekends and holidays;
- Security arrangements should be made for the storage and delivery of the shipment to the
consignee.
- As a general rule valuable cargo shall be booked and any special arrangements should be
made for its security prior to acceptance.
- When valuable cargo arrives at cargo terminal for shipment, delivery or transfer, the
valuable cargo shall be immediately checked against the air waybills and be placed in an
area secured against unauthorized entry. For any valuable cargo which due to its size or
other reason cannot be stored in IAA security area IAA should make special arrangements
for its security.
- A log shall be maintained including following information:
• Package identification
• Date and time placed in the security area and identity of person who enters area
• Date and time removed from security area and identity of person who enters area
• The log shall be countersigned by an authorized individual
- A physical inventory shall be taken periodically with sufficient frequency to ensure
maximum security of all valuable cargo contained or held in an area secured against
unauthorized entry.
- If required, a security escort shall be requested in each instance in which transportation is
required between the cargo terminal and the aircraft or other cargo terminal.
- Valuable cargo shall be released by IAA only during normal office hours, unless special
arrangements have been made by the consignee with the IAA to have a particular shipment
picked up at a different time.

Part: 11
Issue: 05
Rev: 00
11.4.3 Security Procedures for Stowage and Transportation of Valuable Cargo

11.4.3.1 Stowage
- Shipment of valuable cargo shall be stowed into specially designed valuable cargo pouch
- Each valuable cargo pouch shall have a label attached showing airport of unloading and
airway bills number of shipments contained in the pouch (s)
- The person in charge of the ramp handling shall check the seals affixed to the valuable
cargo pouches,
- Security controlled container, shall be made before they are loaded into the security locker
or in the cargo compartments to ensure they are intact.
11.4.3.2. Transport from Cargo Terminal to Aircraft

Valuable consignments shall always be accompanied to the aircraft by an authorized person.

Part: 11
Issue: 05
Rev: 00
11.5 Handling of Toxic and Infectious Substances

 Toxic and Infectious substances and substances requiring a subsidiary risk "TOXIC" label
should not be stowed in the same compartment with:
- Live animals
- Foodstuffs
- Other edible substances intended for consumption by Humans or Animals
 Any person responsible for the carriage of packages containing Infectious Substances shall be
aware of damage to or leakage from such package,
 The person responsible for carriage of such substances should follow the procedures below:
- Avoid handling the package or keep handling to a minimum inspect adjacent packages for
contamination and put aside any that may have been contaminated;
- Inform the appropriate public health authority or veterinary authority; provide information on
any other countries of transit where persons may have been exposed to danger;
- Notify the shipper and/or the consignee.
Note: Live animals which has been intentionally infected and is known or suspected to contain an
infectious substance shall not be transported by air unless the infectious substance contained
cannot be consigned by any other means. Infected animals shall only be transported under terms
and conditions approved by the appropriate national authority.

Part: 11
Issue: 05
Rev: 00
11.6 Handling of Dry Ice

IAA should made suitable arrangement for carbon dioxide, solid (dry ice) shipped by itself or used
as refrigerant for other commodities depend on the aircraft type, the aircraft ventilation rates, the
method of packing and stowage, whether or not animals will be carried on the same flight and
other factors.
Handling of Dry Ice (ICE) may be carried for cooling perishable goods or as cargo. Following
loading instructions must be observed:
- A maximum of 200 kg unpacked/packed dry ice (e.g. in wooden, cardboard, plastic, or
polystyrene boxes according to the IATA Dangerous Goods Regulations) may be carried per
aircraft hold.
- The structure of compartments, pallets and containers must be protected against direct contact
with dry ice by insulating material.
- Transit stations and the destination station must ventilate the compartments before entering
because of the danger of suffocation
- must not be loaded in the same non-ventilated compartment - in ventilated compartments up to
200 kg ICE may be loaded together with animals, but not in close proximity of each other. AVI's are
to be transported on a higher level than ICE and should be loaded in front of the dry ice. This is
also applicable for the loading of refrigerating units together with live animals in the same
compartment.

Part: 11
Issue: 05
Rev: 00

When cargo is found to be damaged, the following handling procedures should be applied:
- Assess the extent of the damage;
- Assess the possible effects of the damage on:
 The safety of the proposed flight,
 The safety of handling staff,
 The shipment itself, including other load, i.e is it in a fit state to continue its journey?
- Remove the damaged item from the aircraft if necessary, or the remainder of the
consignments, etc.
- Record details of the damage so that proper notification can be given to the IAA Station
Manager Representative and/or the aircraft captain. These personnel shall provide the
necessary instructions.
11.7.1 Damaged Cargo Fit for Journey

If damaged cargo is nevertheless considered fit to continue its journey:
- All details of the extent, time, location, etc. should be recorded on the Damage Report,
Loading Instruction/ Report, etc;
- Notify by message the en-route and destination stations of the fact that damage has
been recorded and if necessary give any instructions for the safe handling of the items.
11.7.2 Damaged Cargo not Fit for Journey

If damaged cargo is not fit to continue its journey:
- Remove the packages to a safe place
- Remove from the normal storage area
- Amend documents as necessary including:
 Load sheet
 Loading Instruction/Report
 Cargo Manifest
 Air Waybill
- Complete an IRP form immediately so that information can be actioned to the shipper,
consignee and IAA head office.
11.7.3 Dangerous Goods

Refer to IATA DG-Regulations.

Part: 11
Issue: 05
Rev: 00
11.7.4 Transit
If cargo is found to be damaged while in transit on the same aircraft, the IAA Station
Manager/Representative and/ or the aircraft captain shall be informed. These personnel shall
provide the necessary instructions.

Part: 11
Issue: 05
Rev: 00
11.8 Handling of Pilfered Cargo

If a shipment of cargo has been pilfered or pilferage is suspected, following procedures shall be
considered:
- Inform the IAA Station Manager/Representative/Security Officials in accordance with IAA
local instructions
- Inform by message the airport of departure and intermediate stations, as necessary in order
to immediate investigations take place
- Complete the Damage Report Form.
Note: The "Details" box shall be completed to include as much information regarding the pilferage
or suspect pilferage.

Part: 11
Issue: 05
Rev: 00
11.9 Handling of Baggage and Cargo in the Case of High Winds

In the case of high winds following action shall be taken:
- All baggage room and cargo personnel shall be aware of conditions and do not continue to
bring load to aircraft or outside to be stored.
- Use baggage rooms to stow luggage if possible.

Part: 11
Issue: 05
Rev: 00
11.10 Stowing Cargo in Cargo Carts/Dollies

General procedures for stowing cargo in cargo carts or dollies stowing shall be as follows:
- Cargo shall be stowed evenly, in cargo carts, with heavy pieces on the bottom and the
centre to ensure stability.
- All doors, gates and curtains shall be secured to prevent cargo from falling out.
- Loaded transporters and dollies shall have the load secured from movement by the use of
locks, stops, rails or straps at all times, except when the load is being transferred onto or off
the equipment. All locks, stops, and straps should be checked every time before use.
- Additional care shall be taken for the movement of carts/dollies by hand-operated
equipment, to prevent injuries.

Part: 11
Issue: 05
Rev: 00
11.11 Security of Cargo

- Security in all aspects, not only security of valuable cargo, but reducing to a minimum the
possibilities of damage, pilferage and mishandling of all cargo
- Segregation of, and suitable storage for, special types of cargo such as dangerous goods,
livestock, perishables, vulnerable cargo and valuable cargo
- Cargo handling shall be closely supervised and consignments should be securely stored.
Note: Authorized visitors can enter restricted area only if accompanied by an employee wearing
Airport/Aviation Security Identification Card.

Part: 11
Issue: 05
Rev: 00
11.12 Safety Procedures for Cargo Handling Personnel

- Personnel shall assess the weight and never attempt to lift or move more than their
personal physical capabilities.
- Lifting techniques should be utilized to reduce the risk of personnel injury.
- To prevent fingers and hands becoming jammed between objects all load shall be slid into
place rather than lifted.
- Handling load by the metal strapping, which is frequently used to bind heavy or awkward
shipments, shall be avoided.
- All load shall be set down easily (rather than dropping it) to avoid injuries to the feet and
toes as well as to prevent damage to aircraft flooring and load.
- When moving pallets/containers, hands and feet shall be kept clear of stops/locks/guides
so they do not get caught between the pallet/container and floor hardware.
- When Handling Live Animals, fingers and hands shall be kept clear of the interior of the
containers to avoid being bitten.
- "Heavy" tags/labels shall be placed on all pieces of baggage/cargo and mail weighing 23kg
or more with the actual weight of the piece being shown on the "heavy" tag label.
11.12.1 Principles of Safe Manual Handling

Manual handling is defined as any activity requiring the use of force exerted by a person to lift ,
lower, push, pull, carry or otherwise move, hold or restrain any object, animal or person.
Cargo handling personnel shall comply with following precautions to reduce the risk of manual
handling injury:
 Think before handling/lifting
 Keep the load close to the waist
 Adopt a stable position
 Ensure a good hold on the load
 Slight bend of back, hips and knees at the start of the lift is preferable to either fully flexing
the back (stooping) or fully flexing the hips and knees (full/deep squatting)
 Don't flex the back any further when lifting
 Avoid twisting the back or leaning sideways especially when the back is bent
 Keep head up when handling move smoothly
 If precise positioning is required put the load down and then readjust.

Part: 11
Issue: 05
Rev: 00
11.13 Aircraft Loading /Unloading Operations

11.13.1 Special Precautions
Special precautions shall be taken to prevent damage that may result from:
- Exceeding aircraft t floor load limitations
- Loading cargo on seats in the passenger cabin
- Incorrect opening or closing of door and operation of cargo doors during strong or gusty wind
conditions
- Mishandling of catering equipment.
11.13.2 Security Procedures for Aircraft Loading and Unloading

- Care shall be taken during loading and unloading operations to avoid damage to the doors
or their openings.
- Doorsill protection shall be installed, when provided.
- The loading of any items, onto an aircraft should be in accordance with written load
instructions to ensure correct weight and balance requirements.
- The handling of Dangerous Goods shall be undertaken with particular care to ensure that
the integrity of the packaging is not adversely affected.
- When a poorly packaged shipment is observed, it shall be preceded with caution.
- All contents shall be prevented from spilling out and causing injuries.
- Spills of any sort in the holds shall be reported immediately as the spilt material it might
result in damage to the aircraft floor or wiring.
- Shall a package containing dangerous goods be damaged or found to be leaking,
immediate action shall be taken in accordance with the IAA Regulations.
- Spillage from wet cargo shipments or live animal wastes in the aircraft shall be reported
immediately to the supervisors in charge.
- Any spillage on the apron, e.g. fuel, oil, hydraulic liquids, etc. shall be reported immediately
and the area cleaned.

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:
Table of Contents
Part Title Page No.

12.1 Handling of Damaged Cargo 2
12.2 Damaged Cargo Fit for Journey 3
12.3 Damaged Cargo Not Fit for Journey 4
12.4 Transit 5

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:

When cargo is found to be damaged, the Following actions shall be taken:
 Assess the extent of the damage;
 Assess the possible effects of the damage on the safety of the proposed flight,
- The safety of handling staff,
-The shipment itself, including other load, i.e. is it in a fit state to continue its journey?
 remove the damaged item from the aircraft, or the remainder of the consignments by cleaning
staff , if necessary
 Record details of the damage so that proper notification will be given the IAA station manager/
representative and/or the aircraft captain. These personnel shall provide the necessary
instructions.
Note: Although IAA does not accept and carry Dangerous Goods and prevents the transportation
of such Goods; in case of encountering any leakage or spillage related to these goods:
- The cargo handling staff notify IAA representative and the person in charge immediately.
- The Regulations contained in part 9.3.6 and/or 9.4 of IATA Dangerous Goods Regulations will
be observed depend on the situation.
- Cleaning staff will clean and removed spillage in specified area and final check will be carried
out by respective Technical engineer to AFRS.

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:
12.2 Damaged Cargo Fit for Journey

If damaged cargo is nevertheless considered fit to continue its journey:
- Ensure that all details of the extent, time, location, etc. are recorded on the Damage
Report, Loading Instruction Report, etc.
- Notify by message the en-route and destination stations of the fact that damage has been
recorded and if necessary give any instructions for the safe handling of the items.

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:
12.3 Damaged Cargo Not Fit for Journey

If damaged cargo is not fit to continue its journey:
 Remove the packages to a safe place;
 Remove from the normal storage area;
 Amend documents as necessary:
- Load sheet
- Loading Instruction/Report
- Cargo Manifest
- Air Waybill
 Complete an IRP form immediately so that information can be actioned to the shipper,
consignee and the company head office.

Part: 12
Issue: 05
Rev: 00
Damaged Cargo Date:
12.4 Transit
When cargo is found to be damaged while in transit on the same aircraft, inform the IAA station
manager/representative and/or the aircraft captain. These personnel shall provide the necessary
instructions.

Part: 13
Issue: 05
Rev: 00
Delivery of Consignment Date:

Part: 13
Issue: 05
Rev: 00

Part: 13
Issue: 05
Rev: 00
Table of Contents
Part Title Page

No.
13.1 Delivery Procedures 2
13.1.1 General 2
13.2 Notification to Consignee 3
13.2.1 General 3
13.2.2 Notification by Cable or Telephone 3
13.2.3 Written Notification 3
13.2.4 Notification Charges 4
13.3 Delivery of Consignment 5
13.3.1 Conditions Governing Delivery 5
13.4 Collection of Charges 6
13.4.1 Charges Prepaid Shipments 6
13.5 Delivery Order 7
13.6 Delivery of Goods 8
13.7 Cargo Irregularity Report – IRP 9
13.7.1 Purpose 9
13.7.2 Distribution 9
13.7.3 Completion 10

Part: 13
Issue: 05
Rev: 00

Part: 13
Issue: 05
Rev: 00
13.1 Delivery Procedures

13.1.1 General
When an aircraft arrives, the documents shall be available before the cargo is off-loaded. When the
documents are received at the Import Cargo Section, the air waybills shall be checked against
those shown on the cargo manifest and any discrepancy shall be identified and a "Cargo
Irregularity Report" (Part 21.13 Sample of Cargo Irregularity Report Form) shall be issued.
 When the goods arrive to the warehouse, the warehouse staff who is appointed to receive
the flight shall check the packages against the cargo manifest by the air waybill numbers,
number of packages actually received and the nature of the goods.
 The condition of the packages shall be checked to be sure that all received in good
condition and no damage or leakage.
 The nature of goods shall be checked against the air waybill and the goods should be
stored in the appropriate storing position, such as Perishables.
 Damaged or suspected damaged packages shall be checked, weighed and examined to
ascertain internal conditions or loss and a "Cargo Irregularity Report" should be issued.
 The weight of any missing items from a multiple consignment shall be ascertained by
weighing those received and comparing with the weight shown on the air waybill.
Note: Due to lack of appropriate storing position for valuable cargo, such consignments shall be
delivered to the consignee as soon as possible after off loading.

Part: 13
Issue: 05
Rev: 00
13.2 Notification to Consignee

13.2.1 General
Upon arrival of cargo with its relative documents, all packages shall be checked and stored in its
suitable storing position, the consignee shall be advised of the arrival of his shipment and
requested to collect it as soon as possible on the same day or as early as practicable.
Notification to consignee shall be performed either by telephone to be followed by a written
notification or fax to be followed by original.
13.2.2 Notification by Cable or Telephone
 If the consignee's telephone number or the party to be also notified telephone number is
indicated on the air waybill, he should be informed by telephone as soon as possible.
 When the shipment consists of Live Animals, Perishables, Frozen Food, Valuable Cargo
etc. the consignee shall always be notified by telephone and, if not available, by cable or
fax.
13.2.3 Written Notification

 Upon arrival of a shipment, in addition to the telephone advice, the Consignee, also Notify
Party or Consignee's Agent shown in the Handling Information box of the air waybill, should
be advised by means of a written notification.
 Written notification can be performed by using the printed "Notification of Arrival of
Consignments" figure 1, or as per local requirements.
 If no acknowledgement or instructions are received from the consignee within five days, a
second notification shall be sent to consignee, marked with "Second Notification".
 If no acknowledgement or instructions are received from the consignee within another five
days, a third notification shall be sent to consignee, marked with "Third Notification",
 In all cases, where acknowledgement or instructions have not been received from the
consignee within fourteen days from the date of arrival of the goods a "Notice Of Non-
Delivery Cargo Irregularity Report" shall be issued.
 Each notification of arrival of consignments (First, Second, or Third) shall be completed in
two copies and distributed as follows:
- One copy to be sent to consignee.
- One copy to be retained by the delivering station.
 Written notification of arrival of consignments shall contain the following information:
_ Airport of destination and date of sending the notification.
_ Consignee's full name, also notification’s name and full address as shown on the air
waybill.

Part: 13
Issue: 05
Rev: 00
_ A/P of DEP.
_ Air waybill number.
_ Flight No.
_ Manifest No.
_ Date of A.W.B issued.
_ Sequential No of notification.
_ Total charges
_ Issuer.
13.2.4 Notification Charges

IAA will bear the cost of local postage and/or telephone calls incurred by notifying consignee to
collect the shipment.

Part: 13
Issue: 05
Rev: 00
13.3 Delivery of Consignment

13.3.1 Conditions Governing Delivery
 Any person claiming a shipment shall give a satisfactory proof of identity.
 Shipments may either be delivered to the actual consignee, his designated agent, or
anyone holding a written authority issued by the consignee. Such authority shall cover the
entire shipment and to be in exchange for the Delivery Order and to be filed with one copy
of the air waybill and a copy of the Delivery Order by the delivering station.
 Delivery to parties appearing in the "Handling Information box" of the air waybill as "Also
Notify" shall only take place upon production of an authority from the actual consignee.
 Shipments consigned to a bank shall always be delivered to the party authorized by that
bank to take delivery of the shipment in one lot, as part delivery is not permitted.
 A Delivery Order shall be issued for each consignment.
 To deliver the shipment, the delivering station shall obtain the signature of the consignee or
his authorized agent as a receipt on the Delivery Order.
 If delivery is made to a company, the name of the company shall also be shown legibly and
in full, and the name and signature of the person claiming for delivery.

Part: 13
Issue: 05
Rev: 00
13.4 Collection of Charges

 Delivery to consignee shall only take place after all charges have been collected, even on
damaged and pilfered shipments.
 It shall be noted that IAA shall not accept requests or instructions from a shipper or agent to
obtain a proof of payment for the goods prior to release of a consignment to the consignee.
13.4.1 Charges Prepaid Shipments

_ Freight charges need not to be checked by the delivering station when shown as prepaid.
_ Charges which have not been entered in the "Prepaid" column of the air waybill, but which
are to be referred back to the shipper according to the air waybill shall be reported to the
issuing carrier at the airport of departure by a "Cargo Correction Advice" (CCA).
_ Charges incurring at destination shall be collected from consignee, such as storage
charges.
_ Transfer and incidental charges incurring en-route, which is payable by the consignee shall
be converted into local currency and collected.

Part: 13
Issue: 05
Rev: 00
13.5 Delivery Order

 Delivery order is a cargo document issued upon delivery of a shipment to the consignee
and it serves as a receipt from the consignee for goods received.
 The Delivery Order shall be issued and completed for each consignment. It shall be
delivered to consignee only after all charges have been paid.
 Delivery order form shall be completed in three copies and to be distributed as follows:
_ Original to Consignee
_ Copy 1 to Station Accounts
_ Copy 2 to Station file
 Each copy of the delivery order should be attached to one copy of the air waybill.
 Delivery order from may contain the following data:
_ Name of the party receiving the consignment and / or consignee’s name
_ Air waybill number.
_ Number of packages and gross weight.
_ Arrival flight number and date of arrival.
_ Place and date of issue and issuer.
_ Other information (Remarks)
Note: Delivery order shall be accompanied with customs warehouse receipt.

Part: 13
Issue: 05
Rev: 00
13.6 Delivery of Goods

 When consignee or his authorized agent claim for the delivery of goods
_ All customs formalities shall be completed,
_ All charges and taxes shall be paid,
_ Customs Authority shall issue an "Exit Permit" allowing for the delivery of goods to the
consignee.
 Exit Permits shall be collected from consignee in exchange of goods to close file and
records. It shall be filed on the appropriate file at the delivering station as per local
requirements.

Part: 13
Issue: 05
Rev: 00
13.7 Cargo Irregularity Report – IRP

13.7.1 Purpose
 Notice of Non-Delivery "Cargo Irregularity Report –IRP " shall be completed immediately
by the carrier responsible for the goods at the time in one of the following cases:
_ Failure to deliver within fourteen (14) days of receipt of consignment at destination
under the original terms of the air waybill.
_ Refusal of consignee to accept delivery.
_ Where necessary, to revise or update information contained in a previous IRP,
especially when the consignment is delivered after the forwarding of such previous
IRP, or following disposal of the goods by whatever means.
_ Other incidents affecting the movement or delivery of the consignment.
 The IRP shall be completed and addressed to the issuing carrier or its handling agent at the
airport of departure as shown on the face of the air waybill.
 Any amendments to charges resulting from such irregularities shall be made by using the
"Cargo Charges Correction Advice" form.
13.7.2 Distribution
Three copies shall be required for distribution as follows:
 Original copy shall be sent to the issuing carrier or its handling agent at the original airport
of departure as shown on the face of the air waybill. It shall be forwarded by airmail or
fastest means normally used.
 One copy shall be retained by the station completing the form.
 One copy shall be sent to the accounting office of the issuing carrier.
13.7.3 Completion
The Cargo Irregularity Report-IRP shall be contained the following data :
_ Name and address of the issuing carrier.
_ Station preparing the report and date of preparation.
_ Air waybill number, date of issue and place of issue.
_ Shipper's name and address as shown on the air waybill.
_ Consignee's name and address as shown on the air waybill.
_ Total weight of the shipment and total number of pieces.
_ Arrival flight number and date of arrival.
_ Description of goods.

Part: 13
Issue: 05
Rev: 00
_ Details of irregularity and reasons of non-delivery.

_ Due charges, if any.
_ Any other special remarks.
_ Name and address of the carrier preparing the report.
_ Title and signature of the personnel entitled to complete and issue the Cargo Irregularity
Report.

Part: 13
Issue: 05
Rev: 00

Part: 14
Issue: 05
Rev: 00
Cargo Irregularities Date:

Part: 14
Issue: 05
Rev: 00

Part: 14
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

14.1 Mishandling Procedures 2
14.1.1 General 2
14.2 Definitions 3
14.2.1 Found Cargo 3
14.2.2 Missing Cargo 3
14.2.3 Damaged Cargo 3
14.2.4 Mislabeled Cargo 3
14.3 Cargo Discrepancy Report 4
14.3.1 General 4
14.3.2 Completion Process 4
14.4 Cargo Tracing 7
14.4.1 Found Cargo 7
14.4.2 Missing Cargo 9
14.4.2.1 Missing Cargo Tracer 11

Part: 14
Issue: 05
Rev: 00

Part: 14
Issue: 05
Rev: 00
14.1 Mishandling Procedures

14.1.1 General
 At station of discharge, the following details of all consignments shall be checked against
the Cargo Manifest before storing or handing over the goods to customs:
 Air waybill numbers
 Number of packages
 The general condition of cargo
 The speedy and efficient resolution of discrepancies is important to maintain customer
satisfaction. Staff shall be sympathetic and courteous when dealing with cargo agents,
freight forwarders and shippers if mishandling has occurred.
 lf any discrepancy has been noticed, check whether a message has been received or if
there is a note on the cargo manifest stating the nature of discrepancy from the point of
loading. In case of missing, contact all offices, which may have received the missing cargo
by error.
 In case of any discrepancy on perishables, valuables, live animals, Post Mail and
diplomatic mail, (Cargo Discrepancy Report) shall be completed immediately and deliver to
the concerned staff for tracing.
 In order to achieve a satisfactory standard, initial tracing discrepancy message should be
sent:
- Within 18 hours of flight arrival for general cargo.
- Within 4 hours of flight arrival for Perishable, Livestock, Post Mail and Diplomatic Mail.
- Within 2 hours of flight arrival for valuables.

Part: 14
Issue: 05
Rev: 00
14.2 Definitions
14.2.1 Found Cargo
 Cargo, which has been received un-manifested and without documents, found during
warehouse checks or cargo which, cannot be identified. Found cargo may, after
investigation, prove to be short shipped, off-loaded or over-carried. or,
 Cargo, which has been received, manifested with air waybill but the total pieces actually
received are more than the number of pieces indicated on the cargo manifest. or,
 Cargo which has been received un-manifested but with air waybill. or,
 Cargo which has been carried beyond the point of unloading on the cargo manifest.
14.2.2 Missing Cargo

 Cargo, which has not been received on the flight for which it is manifested. or,
 Cargo that has been manifested but not loaded.
14.2.3 Damaged Cargo

 Packages which have been received in poor packing, broken condition or suspected loss in
contents.
14.2.4 Mislabeled Cargo

 Cargo, which has identification marks bearing to a consignment to which it does not belong.

14.3.1 General
 If any discrepancy has been noticed, a "Cargo Discrepancy Report" (Part 21.14 Cargo
Discrepancy Report) shall be completed by the staff received the cargo from the aircraft
and to be delivered to the section concerned for tracing.
 The completed "Cargo Discrepancy Report" shall be attached with the relevant documents
of the case and should include:
_ Copy of subject air waybill; and
_ Copy of relevant cargo manifest.
 Customs authorities are to be advised, if necessary, and appropriate tracing procedures
shall be followed.
14.3.2 Completion Process

The boxes on the face of the Cargo Discrepancy Report shall be completed as follows:

Part: 14
Issue: 05
Rev: 00
The numbers and letters shown below correspond with the bracketed numbers shown on figure.
1. Air waybill prefix and serial number.
2. Total shipment weight as shown on the air waybill.
3. Total number of pieces as shown on the air waybill.
4. Date of completing the report.
5. Flight number and date of operation for which cargo was manifested.
6. Flight routing.
7. Origin Station.
8. Destination Station
9. In case of missing cargo

9a. The total number of pieces as shown on cargo manifest.
9b. The number of pieces actually received.
9c. The total number of the missing pieces.
9d. The total weight of pieces actually received.
9e. Nature of goods as shown on the air waybill.
10. In case of found cargo

10b. The number of pieces actually received.
10c. The total number of the excess pieces.
10d. The total weight of pieces actually received.
10e. Nature of goods, if known, and any special remarks on the packages.
11. In case of damaged shipment

11b. Number of damaged pieces, as shown on the packages.
11c. Actual weight of damaged pieces.
11d. Actual weight of all pieces received.
11e. Type of packing, nature of packing and any other marks.
11f. Details of outer packing condition and contents after examination.

Part: 14
Issue: 05
Rev: 00
12. Any other remarks that may be necessary for the case.
13. Name and signature of the staff receiving the cargo from the aircraft and who is completing
the report.
14. Name and signature of the Customs staff, if required.
15. Name and signature of Cargo Security staff, if required.

Part: 14
Issue: 05
Rev: 00
14.4 Cargo Tracing

14.4.1 Found Cargo
 Found cargo shall, after investigation, prove to be short - shipped, off loaded or over
carried.
 At the station where the cargo is found:
_ Determine if the found items are baggage, mail or aircraft spare parts off-loaded by
error. If so, advice the department concerned for disposal.
_ if the found items has been reported missing, advise the tracing station of the missing
cargo copying the issuing carrier at the airport of departure, asking for disposal
instructions.
 If the results of the two above checks are negative, the found package should be examined
in order to obtain the air waybill number, airports of origin and destination, total shipment
pieces and package weight.
 A "Cargo Discrepancy Report" shall be completed and the following tracing procedure shall
apply:
- If Goods are received un-manifested but with air waybill

o When cargo is found at the correct destination, send a found cargo tracer Message to
the point of loading.
o When it is found at an intermediate point, forward it to the correct destination
manifested by the first available flight, advising the point of loading and destination.
o The original air waybill shall be used, and if so required, routing may be amended in
accordance with the instructions received from origin station.
- If Goods are received un-manifested and the air waybill is missing

o When the air waybill number is known, send a cargo tracer Message to the point of
loading asking for disposal instruction.
o When the incoming flight and the point of unloading are known, the station finding the
cargo will send a cargo tracer Message to the point of loading asking for an air waybill
and to destination station giving dispatching details.
- If the Goods are found without air waybill number and the point of loading, unloading is
unknown

Part: 14
Issue: 05
Rev: 00
o Send a found cargo tracer message to all stations which could have dispatched the
cargo requesting a disposal instruction, giving a full description of the package, (i.e.
weight, and marks).
o If the available descriptions are not enough, it is at the station's discretion, that
packages may be opened under customs supervision in order to find more detailed
information on the found shipment, and a report shall be prepared and signed by the
involved committee members.
o The goods shall be held till disposal instruction or original air waybill received.
o After duration specified by customs (normally 2 months), if no instruction received from
origin airport, the customs may take necessary actions.
- At the station receiving a found cargo tracer message

o The station, which loaded the consignment, shall advise disposal instructions to the
tracing station, copying the correct station of unloading.
o The station holding the original air waybill shall send it to the station where the shipment
was found, and if applicable, copies to subsequent transfer station and airport of
destination, advising disposal instruction of the shipment to the same station by
Message.
- If air waybill number is unknown

o Try to match the information received in the found message with the details on the
air waybills on hand to the same destination. If investigation results are positive,
send disposal instructions to the tracing station copying the correct station of
unloading; and
o At the airport of departure, the shippers/agents should promptly be contacted in
order to obtain information about the air waybill number and forwarding details; and
o If investigation results are negative, advise the tracing station by Message.
o If consignment is found at the airport of destination, the point of loading shall
forward the air waybill to that station as soon as possible. Copies of the air waybill
shall be sent to revenue accountant of the carrier on whose flight, cargo was
carried.
o If no response is received for the first cargo tracer, a reminder message should be
sent after one week from the date of mishandling.

Part: 14
Issue: 05
Rev: 00
o If no request for the found cargo is received within one month from the date of
mishandling, the station which found the goods shall refer the case to its Head
Office in order to be delivered to Customs according to applicable local regulations.
14.4.2 Missing Cargo

When manifested cargo is not received, or when notified that manifested cargo is missing, the
following procedures shall be carried out.
 Check whether a message has been received, or if there is a note on the cargo manifest
stating that the missing items were off-loaded or short shipped at the point of loading or at
any other en-route stations.
 Perform local check and contact all offices at the airport and in town, if applicable, which
may have received the missing cargo, such as, Baggage Lost and Found offices, Other
Carriers Warehouses, as applicable.
 If the results on the above two checks proved negative, complete Cargo Discrepancy
Report and attach it to the following documents:
_ Copy of relevant cargo manifest
_ In case of partial missing, copy of relevant air waybill
_ In case of complete shipment missing, all copies of relevant air waybill.
 Send the initial cargo tracer message to the point of loading, all concerned stations en-
route and ahead of the flight, as applicable.
 At station where cargo tracer message is received following shall be considered:
_ The station of loading shall confirm whether the missing cargo was definitely loaded.
_ Immediately initiate a thorough local check at the appropriate premises and
warehouses.
_ The station of loading shall verify the possibility of having loaded the missing cargo on
a wrong flight. If such a possibility exists, send messages to stations, which are
suspected to have received the cargo by error.
_ The tracing station shall be advised by message of the local check results. If the
cargo is found by any station, the message shall contain the dispatching details and
the cargo shall be forwarded with an air waybill copy.
 If the missing cargo is not found within 72 hours from the initial cargo tracer message, send
reminders every 72 hours, up to two reminders.

Part: 14
Issue: 05
Rev: 00
 If the missing items are not found within two weeks, a Missing Cargo Tracer (Part 21.14) of
the form shall be completed and sent to all stations involved in the acceptance and carriage
of the consignment.
14.4.2.1 Missing Cargo Tracer
All parts of the missing cargo tracer shall be fully completed by the tracing station. The bottom
portion of the form is a reply slip that should be fully completed by the addressee prior to return to
the tracing station.
Missing cargo tracer shall be answered within 48 hours of receipt. A renewed effort should be
made to locate the missing cargo.
A) Completion of the Missing Cargo Tracer
The boxes on the face of the Missing Cargo Tracer shall be completed as follows. The letter shown
below corresponds with those shown on the figure in (Part 21.14) of the form.
a1. Shipper's name and address as shown on the air waybill.
a2. Consignee's name and address as shown on the air waybill.
a3. Air waybill prefix and serial number.
a4. Flight number for which cargo was manifested.
a5. Flight date.
a6. Airport of departure, as shown on the air waybill.
a7. Airport of destination, as shown on the air waybill.
a8. Last point of loading, as shown on cargo manifest.
a9. Total number of pieces and packing, as shown on the air waybill. e.g. 10 drums, 3 cartons,
etc.
a10. Shipment contents, as shown on the air waybill.
a11. Total shipment weight, as shown on the air waybill.
a12. Number of missing pieces.
a13. Type of packing of the missing pieces. e.g. wooden boxes, steel drums, etc.
a14. Any marks and/or numbers shown on the missing pieces.
a15. Outer wrapping of missing pieces. e.g. polythene, fiberboard, etc.
a16. The weight of the missing pieces. This can be calculated by deducting the weight of the
actual pieces received from the total shipment weight shown on the air waybill.
a17. Dimensions of the missing pieces. This information, if not had shown on the air waybill, it
might be available from invoices, packing lists.
a18. Value of missing pieces. This information might be available from invoices, packing lists, etc.
a19. Contents, as shown on the air waybill. Disposal instructions or other relevant remarks.
A20Disposal instructions or other relevant remarks. Disposal instructions or other relevant

Part: 14
Issue: 05
Rev: 00
remarks.
a20. Disposal instructions or other relevant remarks.
a21. Message addresses of all stations to which cargo tracer message was sent. It should
include all stations on the flight routing.
a22. Date when the cargo tracer message was sent.
a23. Addresses of all stations to which the Missing Cargo Tracer is being sent e.g. LHR, AUH,
etc.
a24. Name, address of the tracing station.
a25. Date and tracing station reference.
a26. Signature and title of the person completing the Missing Cargo Tracer.
Note: Distribution of the form shall be to those addresses shown in "a23 above"

Part: 14
Issue: 05
Rev: 00

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
Table of Contents
Part Title Page No.

15.1 General 2
15.2 Claim Processing 3

15.3 Limitations on Claims and Actions 4
15.4 The Receiving Station 5
The Receiving Station Role 5
15.4.1
15.5 The Cargo Customer Relations Section 7
15.5.1 Cargo Customer Relations Role 7

15.6 The Insurance and Claims Section 8

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
15.1 General
A claim is a demand in writing raised by the shipper or consignee or on behalf of them for
loss, pilferage, damage or delay of a shipment, which occurred during the time where the
shipment was in the custody of an interested carrier.

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
15.2 Claim Processing
The claim processing is carried out by three work stations as shown in following Chart, these
are;
_ The Receiving Station.
_ The Cargo Customer Relations Section.
_ The Insurance and Claims Section.
CUSTOMER HANDLING AGENT

Supply Related File
Initiate a Claim
Claimer Letter
Form EP622 or EP622A Tracing / Handling File
RECEIVING STATION
1- Process The Claim & Prepare The Claim File.
Reply Slip of Form EP621

Docker File ORIGIN / TRANSIT
STATION(S)
Decision Taken
TRM/Transit File (s)
CARGO CUSTOMER RELATION

MANAGER
Tracing File 1- Process & Ask for Other Documents.
Decision Taken
Completed Case
TRACING SECTION
Send Related Information
INSURANCE & CLAIMS

SECTION

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
15.3 Limitations on Claims and Actions
 Receipt by the person entitled to delivery of the cargo without complaint is prima
facie evidence that the same has been delivered in good condition and in accordance
with the contract of carriage.
 No action shall be maintained in the case of loss or damage to goods unless a

complaint is made to IAA in writing by the person entitled to delivery. Such complaint
shall be made:
_ In case of visible damage to or partial loss of the goods, immediately after its
discovery and at the latest within fourteen (14) days from the date of receipt of
the goods.
_ In the case of other damage to the goods, within fourteen (14) days from the
date of receipt of the goods.
_ In the case of delay, within twenty-one (21) days from the date on which the
goods were placed at the disposal of the person entitled to delivery.
_ In case of non-delivery of the goods, within one hundred and twenty days of
the date of issue of the air waybill or the date of the shipment record. Whichever
is applicable?
 Any right to damage against IAA shall be extinguished unless any action is brought
within two years after the occurrence of the events giving rise to the claim.

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
15.4 The Receiving Station
The Receiving Station, to which the claim is presented, could be either the Origin Station
where the consignment was first accepted or the Destination Station where the consignment
was intended to reach or the Base (The Base Station).
 The receiving station shall abide with the following directives:

_ Never reject any claim
_ Never admit any liability
_ AII correspondence to the customer shall show the notation "Without
Prejudice"
_ Never send incomplete file to the Cargo Customer Relation Section. An
exception is when the claim needs immediate legal action (Court case),
whereby urgent notification message shall be sent to both the Insurance and
Claims and Customer Relations Sections to be followed by the claim docket file
without delay
15.4.1The Receiving Station Role
Upon receipt of a claim, the Receiving Station shall carry out the following steps:
Send "letter of acknowledgment" (Part 21.16 Sample of a Letter of Acknowledgment) to
the claimant clearly showing "Without Prejudice" notation questing any missing documents
of the following:
_ Original copies of Master air waybill, House air waybill (for consolidated goods). If the
original copies are not available, a photocopy of the original duly signed by the
station manger or cargo manager, as applicable, declaring that it's true as original.
_ Original Copies of Supplier's Invoice and Packing list
_ Claim Bill (Break down of amount claimed)
_ Repair Bill (In respect of damaged goods)
_ letter of Subrogation, if applicable
_ Power of Attorney, if applicable
_ Customs Declaration (as a proof in case of damage and/or pilferage)
_ Insurance Certificate (In case the goods are insured)
_ Official Survey Report by an authorized party (in case the damage and/or pilferage
was discovered in the consignee's premises)
_ Salvage Value (For damaged goods that cannot be sold or repaired supported by an
independent workshop report)

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
_ Declaration of contents for unaccompanied baggage shipments

_ Any substantial documents
 Send the whole docket file to the Cargo Customer Relations Section under a Letter of
Transfer (Part 21.17 Sample of Letter of Transfer) including the following important
documents for further action, noting that filling the comments section stating the result of the
station's investigation is mandatory(Such as following form):
_ Letter of claim duly signed by the claimant specifying the extent and weight of loss
and/or damage and the amount claimed for, supported by the necessary
documents.
_ Cargo Discrepancy Report (CDR)
_ IAA Cargo Manifest
_ Cargo Transfer Manifest, if applicable
_ Truck Manifest and Truck Transfer Manifest, if applicable
_ Copies of Trucking Contract and Police Report in case of damage, loss and/or
pilferage during trucking
_ Notice of Non-Delivery (Cargo Irregularity Report-IRP), if applicable.
_ Copy of Delivery Order
_ Copy of Customs Exit Permit
_ AII exchanged Tracing Messages and Correspondence.
_ The Ground Handling Agent's file
_ Station's Investigation Report

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
15.5 The Cargo Customer Relations Section
The Cargo Customer Relations Section is the concerned party of handling cargo claims and
recommending a course of action to the Head of the Cargo Division and the Insurance and
Claims Section.
15.5.1 Cargo Customer Relations Role
Upon receipt of a claim, the Cargo Customer Relations Section shall carry out the following
steps:
_ Check if all required documents are available with the claim file. If any is
missing, follow-up with the concerned parties
_ Acknowledge the receipt of subject case by signing the reply slip, and mail it
back to the concerned station requesting any missing documents, if any
_ Contact the stations involved, the tracing section and any other parties
concerned asking for any information, documents, correspondence and tracers
related to the case for further study and investigation
_ Continue investigation and follow up with the parties concerned for a maximum
period of fourteen (14) days after receiving the claim
_ Recommend a specific course of action in view of the available information and
the results of the investigation
_ Send the whole docket file under Letter of Transfer (part 21.17 Sample of Letter
of Transfer) to the Insurance Department for final settlement, copying the
concerned stations and the tracing section for any future developments
_ Report the case to the Head of the Cargo Division, the concerned management
and the out stations involved to take any necessary action to avoid such
irregular cases in the future

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:
15.6 The Insurance and Claims Section
 The Insurance and Claims Section will be the final WorkStation whereby the claim is
finally investigated and settled properly with the claimant.
 When the docket file is received from the Cargo Customer Relations Section, the
following action shall be taken:
_ Check if all required documents are available, if any is missing follow up with the
concerned parties.
_ If all required documents are available, acknowledge the receipt of the case by
signing/stamp the Letter of Transfer Reply Slip and send it back to the Cargo
Customer Relations section.
_ Settlement Time Limits:
o Definite loss cargo claims, final settlement to be effected within a period
not exceeding 180 days from the date of mishandling.
o Damaged/Pilferage claims final settlement to be effected within a period
not exceeding 60 days from the date of mishandling.
- Inform the station concerned copying the Cargo Customer Relation section of the final
settlement results to action or close their files accordingly.
- If the claimant had rejected final settlement results, the case shall be dealt with
between Insurance Department and the claimant directly.
 IAA maximum liability is based on weight of affected shipment and in accordance

with the International Convention relating to The Air Carrier Legal Liability, currently
calculated at USD 20 per one kilogram.

Part: 15
Issue: 05
Rev: 00
Cargo Claims Date:

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:
Table of Contents
Part Title Page No.

16.1 Embargo 2
16.2 Cargo Backlog 3
16.3 Non-Revenue Cargo 4
16.3.1 IAA Company Stores 4
16.3.2 Processing and Priorities 5
16.4 Conditions of Carriage 7

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:
16.1 Embargo
 Embargo means the refusal by a carrier for a limited period, to accept for transportation over
any route or segment thereof, and to or from any area, or point, of connecting carrier, any
commodity type or class of cargo duly tendered.
 IAA may establish an embargo to become effective at 0001 O’clock on the second day after
declaration by IAA, and no carrier shall accept cargo for carriage over the service under the
embargo after receiving such notification. The time expressed in embargo notice shall be in
coordinated universal time (UTC)
 If IAA established an embargo, it shall accept consignments tendered on air waybill, the
execution date of which is not later than the day after the date of declaration.
 Embargo shall be established, modified or withdrawn by written notice or by use of the
appropriate message as specified in lATA Cargo-IMP Manual, to be sent by IAA station
establishing the embargo to all local representatives of interline carriers at the point of
embargo.
 The notification shall be included following data:
_ Date and time when the embargo will become effective
_ Expected duration of embargo
_ Nature of cargo to be embargoed
_ The point and routes which are affected by the embargo
 In the case of a complete cessation of service over any route or to any point, IAA may
establish an embargo for such route or to such point to become effective at the time the
declaration is made, and need not accept any cargo for such route or to such point
tendered on air waybill, the execution date of which is one day or more after the date of
declaration.
 All IAA staff involved in the acceptance of air cargo at all stations shall be advised of the
embargo when imposed or removed.

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:
16.2 Cargo Backlog

 Whenever a backlog of cargo accumulates, which cannot be cleared by normal scheduled
flights within one week, at any station, Domestic Cargo Manager shall be notified.
 Action should be taken to provide additional capacity by:
_ Restricting the cargo flow to that station; or
_ To make use of surplus capacity on charter flights; or
_ Divert a scheduled flight into that station to uplift part of the backlog.
 A brief description of the cargo on hand shall be given periodically, by message, to
Domestic Cargo Manager, pointing out any cargo requiring special handling.
 Whenever there is no cargo to a specific station out of Tehran, and space is available, an
"OPEN FOR SALE" message shall be sent to all IAA station

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:
16.3 Non-Revenue Cargo

16.3.1 IAA Company Stores
 Acceptance
_ IAA property may be consigned as "Service Freight", that is permitted to be carried free
of charge. (FOC)
_ Regulations of various countries affecting the movement of Company stores should be
checked and observed.
_ No consignments of Company stores shall be accepted for dispatch without any
necessary import or transshipment licenses and the authorization for acceptance.
_ Authorization shall be obtained from IAA Head Office, or the head of the concerned
department, either by fax or letter.
_ The authorization reference shall be quoted on the air waybill covering the
consignment.
_ All air waybills made out for Company stores shall show either the name of consignee
or shipper as IAA. Names of individuals shall not be shown.
 Documentation
_ Normal commercial air waybill shall be issued to cover each shipment of Company
stores.
_ The air waybill shall be completed in the normal method except that it does not show
the freight charges.
_ The air waybill should be endorsed by the authorization reference.
_ AII Company stores shipment shall be manifested normally.
_ AWB issuing staff shall mention the number of permission and the expression “F.O.C”.
16.3.2 Processing and Priorities

In order to regulate the carriage and acceptance of IAA Company Materials and other airlines Non-
Revenue Cargo, the following points should be strictly complied with when accepting and
forwarding such shipments:
 AII shipments, irrespective of its nature, shipper and/or consignee, shall be-covered by an
air waybill after obtaining Cargo Sales approval.
 AII air waybills shall be issued under F.O.C. (Free of Charge) basis so as to avoid paying
any Agent's Commission at origin station.
 Priorities of shipments as follows:

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:
Priority Type Of Cargo
Aircraft spare parts

Aircraft tires
Priority One Critical shipments

Foodstuff & perishable
Catering items
Purchasing orders
IAA Equipments
Priority Two Uniforms
Advertising Materials
Other carrier shipment
Priority Three
Other Non-Revenue Cargo Not listed above
 Priority Code shall be clearly indicated on the Air Waybill preceded the Nature and Quantity
of Goods, so as to appear on the Cargo Manifest.
 Changes of priority can be done upon coordination between the concerned department and
cargo section.
 Reduced rate shipments will only be uplifted according to Priorities

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:
16.4 Conditions of Carriage

 AII shipments shall be carried in accordance with the General Conditions of Carriage.
These conditions incorporate certain rules contained in the Warsaw Convention
("Convention for the Unification of Certain Rules Relating to International Transportation by
Air").
 A standard "set of General Conditions for Carriage for Cargo has been developed by IATA
and adopted by many airlines. These are published in IATA Recommended Practice 1601.
 Recommended practice 1601 of Cargo Services Conference Resolutions Manual contains
necessary information about conditions of cargo and applies for both carriers and
customers when required.

Part: 16
Issue: 05
Rev: 00
Miscellaneous Date:

Part: 17
Issue: 05
Rev: 00
Offloading of Cargo Date:

Part: 17
Issue: 05
Rev: 00

Part: 17
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

17.1 General 2
17.2 Order of Off- Load 3
17.3 Off-Loading and Reloading 4
17.4 Off-Loading and Reloading Procedures 5
17.4.1 Whole Consignment 5
17.4.2 Part Consignment 6

Part: 17
Issue: 05
Rev: 00

Part: 17
Issue: 05
Rev: 00
17.1 General
Due to certain payload and space restrictions, cargo may be off-loaded at origin or any transit
station. Off-loading may be performed to a whole or part of the consignment.
When it becomes necessary to off-load part of the load, following points shall be taken into
consideration:
 Post Office Mail
In case it is required to off-load post office mail, the complete dispatch together with the
covering documents shall be off-loaded. The off-loaded mail should be re-forwarded as a
complete load as soon as practicable and the local Post Office shall be informed.
 Diplomatic Mail Bags
Diplomatic mailbags shall not be off-loaded except as a last resort and should rank with
aircraft immobilized stores. In case it is off-loaded security arrangement shall be made and
the shipper shall be informed.
 Cargo
- Human Remains, Live Animals and Perishable Cargo shall be given the highest priority in the
booked cargo.
- Off-loading of small items of cargo such as news films, Samples, Press photographs,
Newspapers, etc. should be avoided.
- When practical avoid partial off-loading
 Company mail,
Company mail, normally may not be off-loaded.
 Valuable Cargo
If Valuable cargo shall be off-loaded; appropriate security arrangement shall be made.
Note: AII concerned station shall be advised by message of any off-loading giving full details
together with the anticipated re-forwarding details.

Part: 17
Issue: 05
Rev: 00
17.2 Order of Off- Load

When off-loading is unavoidable at any station due to weight limitation (payload restriction) and
space restrictions, loading staff shall use his discretion as to actual items to be off-loaded in
accordance with the following orders of off-load:
1. Un-booked stores.
2. Staff freight shipped as cargo free or rebated (subload).
3. Empty mail bags.
4. Booked stores.
5. Unaccompanied baggage (cargo).
6. Booked cargo (except live animals and perishables , human remains).
7. Courrier Baggage
8. Passenger excess baggage.
9. Live animals and perishable (CARGO).
10. Passenger with low yield fares (special fares).
11. Economy Class full paying passengers.
12. Post Office mail.
13. Diplomatic mail.
14. AOG Spare parts.

Part: 17
Issue: 05
Rev: 00
17.3 Off-Loading and Reloading

 Loading
When cargo is off-loaded for any reason, the action shall be mentioned on the Remarks box or
the manifest by the word of “the package or … pieces of the package is off loaded”.
 Reloading
If the air waybill has been removed from the original flight documents and the original cargo
manifest has been amended as for normal shipment.

Part: 17
Issue: 05
Rev: 00
17.4 Off-Loading and Reloading Procedures:

17.4.1 Whole Consignment
Where it is necessary to off-load a whole consignment either at station of origin or any transit
station following procedures shall apply:
 Off-loading
_ Remove original air waybill from aircraft documents and retain together with the station and
accounting copies
_ Delete air waybill data from original manifest and endorse it with details of place of off-
loading, taking care to ensure that copies of station file and accounting are similarly
amended; a new amended manifest should be produced if possible.
_ Advise station of destination and station of uplift if off-loading occurred at transit station, by
signal, quoting air waybill number and reason of off-loading.
_ lf air waybill cannot be removed from the aircraft documents and cargo manifest cannot be
amended, advise station of unloading by telex with copy to the accounting section of carrier
concerned, quoting air waybill number, reason of off-loading and proposed service of uplift.
_ Prepare at least six copies of the original air waybill to be ready when loading the off-loaded
consignment.
_ If consignment originally booked, advise reservation section to re -book same shipment on
board next flight.
_ Advise Customs authorities, if required.
 Reloading
_ If the air waybill has been removed from the original flight documents and the original cargo
manifest has been amended as for normal shipment.
_ If the air waybill was not removed from the original service and cargo manifest was not
amended, send four copies of the original air waybill along with the shipment.
_ Endorse cargo manifest of the flight actually carrying the consignment with:
_ " Shipment Off-loaded from …………/Date………."
_ Distribute station and accounting copies of the air waybill and cargo manifest according
with normal procedure.
17.4.2 Part Consignment

Where it is necessary to forward part of a shipment separately on board two or more flights due
whole consignment cannot be forwarded on board one flight, or part of a shipment off-loaded due

Part: 17
Issue: 05
Rev: 00
payload and/or space restrictions, following procedure shall apply:
 Splitting
_ The original air waybill covering the complete consignment shall accompany the first part of
the consignment
_ Without amending any details on the original air waybill, endorse in the air waybill details
and rating area on the Handling Information box with:
Part consignment
Number of packages actually loaded weight
_ Prepare six extra copies of the original air waybill for each part to be shipped, and the
copies to be endorsed as above and the identity of the flight number actually carrying the
first part of the shipment:
"First Part Forwarded on board EP ……. / Date..................."
_ Cargo manifest should show number of packages and weight of part consignment actually
being carried.
_ Advise originating station and destination station giving actual number of packages and
weight of the part actually being carried and the anticipating flight number and date of the
rest part(s).
_ If shipment originally booked, advise reservation section to re book the splitting shipment,
each part on board the available flights.
_ When loading the rest parts, it should be dealt with as if it is a separate shipment
accompanied with at least four endorsed copies of the air waybill. The cargo manifest
should be endorsed against the air waybill number with:
PART CONSIGNMENT
"First Part Uplifted On Board EP………../ Date ...................... …"
_ Part consignment if rerouted shall, upon arrival at destination, be transferred to the carrier
of the first part.
_ Where it is necessary to forward part consignment on board two or more different carriers,
any Charges Collect fee shall be assessed by and accrue to the last carrier of the first part
shipment into destination.

Part: 17
Issue: 05
Rev: 00
 Off-Loading
Without amending any details on the original air waybill, endorse with a statement
PART CONSIGNMENT
No. of Packages / Weight
Prepare extra six copies of the original air waybill for the off-loaded part and should be
endorsed with a statement:
SECOND PART CONSIGNMENT

No. of Packages / Weight
"First Part Forwarded on board EP……/ Date.........."
_ Amend cargo manifest to show number of packages and weight of the part actually
being carried, taking care to ensure that accounting and station copies are similarly
amended. It is recommended if time permits to produce a new amended cargo
manifest.
_ Advise station of uplift and destination by telex quoting air waybill number, reason of
off-loading, number of packages off-loaded and the anticipated on carriage flight
number and date.
_ Advise reservation section to re-book the ff-loaded part and to be given priority on next
flight.
_ Advise Customs authorities, if required
_ lf the original air waybill not endorsed, and cargo manifest not amended, advise
destination and originating station with copy to the accounting section by telex, quoting
air waybill number, number of packages off-loaded, number of packages actually
uplifted and the anticipated flight number of the off-loaded part.
_ When loading the off-loaded part, it shall be dealt with as if it is a separate shipment
accompanied with at least four endorsed copies of the air waybill.
_ The cargo manifest should be endorsed against the air waybill with a statement:

Part: 17
Issue: 05
Rev: 00
PART CONSIGNMENT
"First part forwarded on board Flight EP...…../ Date.............."

Part: 17
Issue: 05
Rev: 00

Part: 18
Issue: 05
Rev: 00
Cargo Terminal Date:

Part: 18
Issue: 05
Rev: 00

Part: 18
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

18.1 Security of Cargo Terminal 2
18.2 Security and Safety of Cargo in Cargo Terminals 3
18.3 Segregation and Stowing of Special Cargo in Cargo Terminal 4

Part: 18
Issue: 05
Rev: 00

Part: 18
Issue: 05
Rev: 00
18.1 Security of Cargo Terminal

Cargo terminal shall be constructed to ensure maximum security is capable of being achieved at
any time and under all circumstances.
 To this effect the following items shall be considered in basic design of the facilities and
procedures:
- All doors shall be equipped with adequate locks, supplemented by dead bolts in the case of
side doors, rear exits, etc; other possible access points to the premises, such as windows, sky
lights. Ventilators, basement windows, etc. shall be protected by bars or grills;
- The installation of an audible burglar alarm system shall be considered.
- Good night time lighting shall be existed of all potential points of illegal entry;
- The staff shall have clear instructions regarding the securing of doors and activating of alarm
systems when premises are not manned.
- All existing keys shall be adequately controlled;
- The locking devices shall not have serial numbers exposed to normal view;
- Reception, delivery and other restricted areas shall be clearly defined. These areas shall be
clearly identified by suitable notices;
- Every cargo terminal shall have a safe, vault or security cage for the safe keeping of high value
cargo.

Part: 18
Issue: 05
Rev: 00
18.2 Security and Safety of Cargo in Cargo Terminals

 Security in all aspects, not only security of valuable cargo, but reducing to a minimum the
possibilities of damage, pilferage and mishandling of all cargo;
 Cargo handling operations shall be closely supervised and consignments shall be securely
stored.
 In order to minimize the risk of unlawful interference with cargo shipments and/or
associated documentation; specific procedures shall be developed for individual
airport/cargo terminal complexes.
 Restricted area shall be completely be distinguished by special sign such as "Staff Only" or
"Restricted Area"
 The list of emergency contact shall be available
 Dangerous Goods posters and sign shall be available in cargo terminal, storage area,
accepting area and etc.
 Fire extinguisher shall be available in all operational area.
 No Smoking sign shall be visible in all operational area.
 No one shall be permitted inside restricted area without authorization.
 All employees shall have Aviation Security Identification Card (ASIC) for entering to secure
area.
 Authorized visitors may enter restricted area only if accompanied by an employee.
 Segregation of, and suitable storage for, special types of cargo such as dangerous goods,
live stock, perishables, vulnerable cargo and valuable cargo shall be applied.
 Cargo handling shall be closely supervised and consignment shall be securely stored.
Refer to IAA Security Program for more information.

Part: 18
Issue: 05
Rev: 00
18.3 Segregation and Stowing of Special Cargo in Cargo Terminal

Special cargo shall be configured and segregated for stowing or storing in cargo terminal to avoid
any risk of damage, incompatibility or contamination of/by other loads.
The following items shall be considered:
- Cargo terminals shall have air conditioning or ventilation facilities for perishable cargo
- Live animals shall be stowed in an upright position
- Hatching eggs shall not be stowed in close proximity to dry ice and cryogenic liquids
- Eggs for human consumption shall not be stowed in close proximity of non-cremated human
remains
- Eggs shall never be exposed to extreme temperatures and direct sun light
- Live human organs and blood shall be stored and stowed separately from human remains in
coffins
- Fruit and vegetables shall be stored in cargo terminals out of direct sun lights, inclement
weather conditions and excessive heat
- Fruit and vegetables shall not be stored and stowed in close proximity of non-cremated
human remains and live animals because of the serious risk of contamination
- Food stuffs (EAT) shall not be stowed in close proximity to human remains (HUM) or live
animals (AVI)
- Inbound and outbound consignment shall be segregated and stored in different areas; each
area shall be completely distinguished by special sign.
 Perishables/temperature sensetive and pharmaceutticals shall benefit from the usage of
refrigeration facilities and equipment.
Note: IAA cargo terminal is equipped with two refrigeration facilities for storage and handling
of temperature sensitive consignment and pharmaceuticals

Part: 18
Issue: 05
Rev: 00

Part: 19
Issue: 05
Rev: 00
Scales Calibration Date:

Part: 19
Issue: 05
Rev: 00

Part: 19
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

19.1 General Requirements 2
19.2 Considerations in the Use of Scales & Weighing Machines 3
19.2.1 General 3
19.2.2 Air Movements and Heat Sources 3
19.2.3 Support Surfaces and Vibration 4
19.2.4 Electrical and Electromagnetic Interference 4
19.2.5 Magnetic Effects 5
19.2.6 Zero-Tracking 5
19.2.7 Exercising 5
19.2.8 Daily or Before-Use Checks on Scales & Weighing Machines 6

Part: 19
Issue: 05
Rev: 00

Part: 19
Issue: 05
Rev: 00

 The scales and weighing machines shall be calibrated fully at least once a year.
 Daily or before-use checks shall be made on weighing machines.
 The weighing machines shall be cleaned before utilizing them.
 Calibration tag shall be checked before utilizing the weighing machines, to ensure duration
of calibration is not terminated.
 Comparative check shall be done to ensure the weighing facilities are in normal conditions.
 The process of weighing facilities checking shall be recorded and documented.
 The hard copy of records of weighing facilities shall be retained for 2 years by IAA
Calibration Lab.
 A copy of the records shall be kept in Cargo Dept.
Note: IAA Safety and Quality Assurance Dept. through annual and random audits ensures all
scales and weighing machines are calibrated and the date of the calibration tag is not expired.

Part: 19
Issue: 05
Rev: 00
19.2 Considerations in the Use of Weighing Machines

19.2.1 General
Before a weighing machine enters service, it shall be checked at the site of use to make sure it
functions adequately for the application. These checks shall be repeated whenever it is re-
positioned.
All weighing machines will be affected to a greater or lesser extent by draughts, vibration,
inadequate support surfaces and temperature changes, whether across the machine or with time.
Electronic weighing machines can also be affected by other influences, or cause measurement
errors in the way they interact with weights. Influences to consider include electrical and
electromagnetic interference, and magnetic effects.
Some influences will show themselves as instability in the weighing indications, but some will be
less obvious as they can cause consistent indication errors. It should not be assumed because a
machine has been in service for some time that it is making correct measurements.
19.2.2 Air Movements and Heat Sources

 The environment shall be assessed for obvious influences. If there is any discernible
draught or possibility of air movement, its significance can be assessed by turning off the
source of the draught where possible, or by arranging a crude draught shield such as a
cardboard box, and looking to see how the loaded indication changes. If there is a
discernible change in the indicated value or its stability, then consideration should be given
to suitable precautions during use. If a permanent shield is used, care should be taken that
the materials used are not prone to holding static electrical charges, which can affect
measurements.
 If it is absolutely necessary to site a weighing machine near a window, screening shall be
considered to avoid heating the machine by direct sunlight, and to reduce the possibility of
air movements when the outside and inside temperatures are different. Care shall also be
taken to avoid locating weighing machines over or close to sources of heat, such as
radiators and ovens, as these are likely to cause measurement problems due to direct
heating and the presence of convection currents in the air.
19.2.3 Support Surfaces and Vibration

Where significant vibration is present, it can often be detected by touching the support surface with
the fingers. If vibration can be felt, and if it is possible to switch the source of it off, changes in the
loaded indication can be looked for. In general, a better solution is to find a location that is
unaffected by vibration or flexing. The adequacy of the supporting surface can be checked by

Part: 19
Issue: 05
Rev: 00
tapping and loading the surface next to the machine whilst it is indicating a small load value, and
seeing if the indication changes in any way. If it does, consideration should be given to using a
firmer support. Care should always be taken to ensure that the weighing machine is levelled,
where appropriate using the bubble level that is usually attached to the frame.
19.2.4 Electrical and Electromagnetic Interference

Areas where electronic weighing machines are in use (including as appropriate adjacent areas
outside the room) shall be assessed for potential sources of electrical, electromagnetic and
magnetic interference. Equipment such as induction furnaces can be very ‘noisy’ in all three.
Switching on machinery, ovens and other heating equipment may generate line-borne interference
through the power supply, as may spark-inducing equipment. Mobile telephones, ‘walkie-talkie’
radios, radio communication centers, emergency services’ radio transmitters and spark-inducing
equipment can all create interference that is capable of changing the indication of some machines
while the radio field is present. In all cases where the source of the interference can be put at least
temporarily under the laboratory’s control, the source can be turned on or off to establish whether
the loaded indication of the machine is in any way affected. If problems are found, then
consideration shall be given to isolating the machine from the source of the interference, re-
locating it, or acquiring a machine that is less susceptible to the interference.
19.2.5 Magnetic Effects

Many modern weighing machines make use of strong magnets in their principle of operation. As a
result, there is often a magnetic field present above and around the load receptor. This makes
possible an interaction between what is loaded on the pan and the magnet inside the machine, and
can therefore change the value indicated during a weighing. As the effect is likely to increase with
the magnetic relative permeability of the material weighed, if ‘magnetic’ materials are ever used on
the load receptor during the weighing, the effect of their presence shall be assessed. Such
materials would include stainless steels, irons (including crucibles used for holding materials for
weighing), cast irons, tungsten carbide and various cobalt materials and rare earths.
19.2.6 Zero-Tracking
Some electronic weighing machines have a ‘zero-tracking’ facility. When a machine has been
either ‘zeroed’ when unloaded, or tared to show zero when a load has been applied, zero-tracking
will keep its indication locked to zero, provided that any incremental load change is not greater
than a pre-set amount - often half a digit. This means that if a slow load change may occur at zero

Part: 19
Issue: 05
Rev: 00
indication and would be significant to the measurement, it is important that the zero-tracking facility
is disabled, either by changing the software setting or by adding a small weight that is present
throughout the weighing.
19.2.7 Exercising
Weighing machines of all types shall be ‘exercised’ by loading to near maximum capacity or
service load several times before being calibrated or used.
19.2.8 Daily or Before-Use Checks on Weighing Machines

 Checks shall be carried out between full calibrations on a daily or before use basis. Where
the weighing machine is electronic and has a so-called ‘calibration’ facility that allows the
output of the machine to be adjusted between zero and an internally or externally applied
weight, it is advisable for this facility to be operated prior to the daily check, and also for it to
be operated regularly before the weighing machine is used, to permit compensation for
changing environmental factors such as temperature and air density.
 The checks should include checking or adjusting the zero of the weighing machine,
followed by the placement of a single weight (usually of a size appropriate to the normal
range or load of use for the weighing machine) on the load receptor. This may be either a
calibrated weight, or a weight kept for the purpose and which has been weighed
immediately following the last full calibration of the machine. The machine’s indication
should be recorded.
 The procedure for the daily, or before-use, check should define an action limit or error
allowance that is appropriate for the use of the machine.
 If the action limit is exceeded, a full calibration (with or without adjustment) shall be carried
out before further use of the weighing machine.

Part: 20
Issue: 05
Rev: 00
Unit Load Devices Date:

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00
Table of Contents
Part Title Page No.

20.1 Definitions 4
20.2 Storage and Handling of Unit Load Devices 7
20.2.1 Universal Storage and Handling Requirements 7
20.2.1.1 Pallet Nets 8
20.2.1.2 Pallets Equipped with Extension Wings 8
20.2.2 Specific Storage Requirements Based on ULD Category 9
20.2.3 Temporary Storage Requirements 10
20.2.4 Procedures for Forklift Drivers 11
20.2.5 Requirements for Forklifting Devices 12
20.3 Continued Airworthiness of Unit Load Devices 13
20.3.1 Operational Requirements 13
20.3.1.1 General 13
20.3.2 ULD Operational Damage Limits 14
20.3.3 Pre-Use Inspection of ULD 15
20.3.4 Un-Airworthy ULD 15
20.3.5 Checks at Aircraft 16
20.4 ULD Buildup and Breakdown 18
20.4. 1 General Principles for Buildup and Breakdown of ULD 18
20.4.1.1 Pre-Buildup Process 18
20.4.1.2 Care of the ULD During Buildup and Breakdown 18
20.4.1.3 Planning the Buildup 19
20.4.1.3.1 Introduction 19
20.4.1.3.2 Factors to be Planned for and Controlled during Buildup 19
20.4.1.3.2.1 Area Load Limitation 19
20.4.1.3.2.2 Point Load Limitation 20
20.4.1.3.2.3 Running Load Limitation 20
20.4.1.3.2.4 Max Gross Weight 21
20.4.1.3.2.5 Contour 21
20.4.1.3.2.6 Individual Restraint of Heavy Items 22

Part: 20
Issue: 05
Rev: 00
Table of Contents (cont.)
Part Title Page No.

20.4.1.3.2.7 Centre of Gravity of Loaded ULD 22
20.4.1.3.3 Load Stability 23
20.4.1.3.4 Prevention of Leakage 23
20.4.2 Requirements Specific to Buildup and Breakdown of a Container 24
20.4.2.1 Prevention of Damage to the Container During Buildup/Breakdown 24
20.4.2.2 Placing of load in the overhanging portion of containers 24
20.4.2.3 Use of doors 25
20.4.2.4 Wrapping of Aircraft Containers 26
20.4.2.5 Garment on Hanger (GOH) Containers 27
20.4.2.6 Use of Tape and Labels 27
20.4.2.7 Handling of a Container during Buildup and Breakdown 28
20.4.3 Requirements Specific to Buildup and Breakdown of a Pallet/Net 28
20.4.3.1 Buildup 28
20.4.3.2 Prevention of Damage to Pallet/Net during Buildup/Breakdown 28
20.4.3.3 Waterproofing of Cargo Placed on Pallets 29
20.4.3.4 Installation of Cargo Net 29
20.4.3.5 Handling of Pallets During Buildup and Breakdown 30
20.4.4 Breakdown of ULD 31
20.4.5 Area Load Reference Table 32
20.4.6 Pallet Orientation in Aircraft 33
20.4.6.1 Lower Deck loads 33
20.4.6.2 Upper (Main) Deck loads 33
20.5 Loading Principles 34
20.5.1 General 34
20.5.2 Aircraft Pallets 34
20.5.3 Aircraft Pallet Nets 34
20.5.4 Non-Structural Contoured Shells Igloos 35
20.5.5 Aircraft Containers 35
20.5.6 Maximum Acceptable Gross Weight of ULDs 35

Part: 20
Issue: 05
Rev: 00

Part Title Page No.
20.5.7 Serviceability Limits 35
20.5.8 Loading Preparation 36
20.6 Tagging of Unit Load Devices 38
20.6.2 Attachment of Tag 38
20.6.3 Mixed Contents 38
20.7 Handling/Load Information Codes to be used on Traffic Documents
40
and Messages
20.7.1 Load Information/Volume Codes 40
20.7.1.1 Load Information Codes 40
20.7.1.1.1 Additional Baggage Load Information Codes 41
20.7.1.1.2 Additional Cargo Load Information Codes 41
20.7.1.2 ULD Loads Volume Codes 41
20.8 Codes for Loads Requiring Special Attention 43
20.8.1 Identification Codes 43
20.9 Weight Control of Load 52
20.9.1 Bulk Load 52
20.9.2 Unit Load Devices 52
20.9.3 Transfer ULDs 53
20.9.4 Accuracy of Scales 53
20.10 Aircraft Unit Load Device–Weight and Balance Control 54
20.11 Unit Load Device/ Bulk Load Weight Statement 55
20.11.1 Specification 55
20.11.2 Distribution 55
20.12 Unit Load Device/ Bulk Load Weight Signal 58
20.12.1 Table of Format 59

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00
20.1 Definitions
Accessories: Refers to additional elements used during flight aboard the aircraft in conjunction
with a ULD.
Allowable Damage Limitation: Refers to the damage which the ULD may sustain while
continuing to be airworthy or serviceable.
Airworthiness Approval: Refers to approval process resulting in a certification document
delivered by a Civil Aviation Authority (CAA) to certify that an item complies with all airworthiness
requirements related to its use on board civil transport aircraft, as laid down by the regulatory
authorities for the country in which the aircraft is registered and on which the item is to be used.
Airworthy ULD: Refers to an in-service certified ULD that still meets the conditions of its original
airworthiness approval and which has no damage or other condition greater than that permitted in
the approved Component Maintenance Manual (CMM), as reflected in the manuals of the
Operating Carrier.
Area Load Limitation: Refers to the maximum load acceptable on any m2 (ft2) of an aircraft floor.
Breakdown: Refers to the process of removing baggage and/or cargo from a ULD.
Buildup: Refers to the process of placing and securing baggage and/or cargo into/onto a ULD.
Certified ULD: Refers to a ULD that received airworthiness approval under a TSO/ETSO
authorization or other procedure. Certified ULD may be regarded as a removable aircraft hold,
structurally capable of fully restraining its load and providing adequate protection to the aircraft
systems and structure. It must be noted that the certification process is conducted solely between
the ULD manufacturer and the applicable regulatory authorities such as FAA and EASA. Mutual
recognition of certification standards and procedures is dependant on the various regulatory
authorities. In general, a Certified ULD is proven to meet the Minimum Performance Standards of
NAS 3610. Certified ULDs (containers, pallets, nets) are marked with A, B, J, L, N, P, Q, R, S, or U
in Position 1 of the IATA ULD Identification Code.
Note: Airbus permits the use of ULDs that have not received airworthiness approval from CAA but
which do meet the Minimum Performance Standards of NAS 3610. Such ULDs are considered as
equivalent to Certified ULDs.
Component Maintenance Manual (CMM): A manual prepared by the ULD OEM and approved by
the authority as part of the original airworthiness approval of the ULD, that defines the conditions to
be met for continued in-service airworthiness, including maximum allowable damage, any
restrictions of use in presence of defined damage, and allowable repair procedures.

Part: 20
Issue: 05
Rev: 00
Continued Airworthiness: The technical requirements and procedures through which the
minimum performance of a certified ULD can be maintained and checked in service in accordance
with its original airworthiness approval.
Forklift: Refers to the industrial truck used to lift and transport loads by means of twin tines,
usually mounted on the front of the vehicle.
Forkliftable ULD: Refers to ULD having apertures as an integral part of its base that permit the
insertion of forklift tines.
Load Spreading: Refers to the process of placing suitable materials between the load and the
pallet or container base surface to spread the load over a larger area.
Minimum Performance Standard: Refers to the minimum strength requirements specified by the
aircraft manufacturer and/or Civil Aviation Authorities. The most generally used Minimum
Performance Standards are those contained in the National Aerospace Standard (NAS) 3610.
Non-Certified ULD: Refers to ULD used exclusively for the lower deck of wide-body aircraft, which
is not subject to airworthiness approval, but may be carried under conditions specified by the
aircraft's Weight and Balance Manual.
Non-Certified ULDs (containers, pallets, nets) are marked with D, F, G, or M in Position 1 of the
IATA ULD Identification Code.
Non-Forkliftable ULD: Refers to ULD without apertures as an integral part of its base that permit
the insertion of forklift tines.
ODLN: Refers to the ULD Operational Damage Limits Notice as defined in IATA ULD Technical
Manual (UTM) Standard Specification 40/3 and 40/4.
Original Equipment Manufacturer (OEM): Refers to the original manufacturer of any hardware
component or subcomponent, including aircraft, aircraft engines, aircraft components and other
equipment used in operations. In the case of a Certified ULD, its OEM will be the holder of the
approval issued by the Civil Aviation Authority.
Point Load Limitation: Refers to the resistance to puncture (by a heavy load bearing onto a very
small surface) to the material used in a compartment floor. It is equivalent to a pressure, and is
expressed in kg/cm2 (lb/in2).
Running Load Limitation: Refers to the maximum load acceptable on any given fuselage length
of an aircraft floor. This limitation is expressed in kg/m, Ib/inch, or kg/inch of fuselage length.
Seat Track: Refers to standardized configuration track designed to take tie-down fittings and
transfer forces into a unit load device or aircraft structure to which it is attached. Also refers to as
'Tie-down Track'.

Part: 20
Issue: 05
Rev: 00
Spreading Devices: Refers to materials used for load spreading such as wood, plywood, wooden
pallets.
Tie-Down Fitting: Refers to attachment device designed to transfer forces between a load bearing
device (net, strap, rope or bar) and a tie-down track or receptacle. For example, single stud fittings,
double stud fittings.
ULD Base Support System: Refers to ULD storage or transport devices such as dolly, roller bed,
conveyor, slave pallets, etc., equipped with rollers, ball mats, casters or other suitable load bearing
devices, being able to support the ULD without damage to the base, allowing easy sideways
movement of the ULD, and having stoppers/locks to hold the ULD in place.
Un-Airworthy ULD: Refers to a condition of a certified ULD that precludes it from being approved
for release to service and being flown.
Volumetrically Full: Refer to ULDs which are filled up to three-quarters of their heights.
Weight and Balance Manual (WBM): Refers to the manual published for each aircraft type by its
manufacturer, which is approved by the Civil Aviation Authority as an integral part of the aircraft
type's certification, and defines the set of limits not to be exceeded by the Operating Carrier when
loading.

Part: 20
Issue: 05
Rev: 00
20.2 Storage and Handling of Unit Load Devices

The ULD storage procedures shall meet both the universal storage and handling requirements
(Part 20.2.1) applicable to all types and sizes of ULDs and the specific storage and handling
requirements based on ULD category (Part 20.2.2)
20.2.1 Universal Storage and Handling Requirements

Storage facilities shall be designed to ensure:
 Easy access for loading and unloading ULDs from the ULD Base Support System
 Safe access for inspection
ULDs shall not be stored on the ground but on a suitable ULD Base Support System.
Multi-level ULD storage shall incorporate a device for raising and lowering ULD to/from upper
levels such as:
 A lift/hoist equipped with a roller or ball mat transfer
 Surface; or
 An Elevating Transfer Vehicle (ETV); or
 A forklift having sufficient capacity and reach, and fitted with a device to prevent damage to
the ULD from puncture and/or insufficient support of the base.
Before placing a ULD into storage, ancillary accessories such as plastic sheeting, spreader board,
tie-down straps, garment frames, etc., shall be removed from the ULD.
Containers shall always be stored base downwards, and pallets shall always be stored
horizontally.
Container doors must either be in the fully closed and locked position or secured in the open
position (using applicable devices for restraining doors in the open position) during storage.
ULDs shall be sheltered whenever possible. Outdoor storage is acceptable provided that:
• Provisions are made to keep ULD secure in strong winds;
• Provisions are made to prevent ULD becoming unretrievable due to snow covering/drifting.
ULDs shall not be handled with forklifts unless specially designed for this purpose, or, unless the
forklift tines have specially designed attachments and the forklift operator is properly trained.
Non-Forkliftable ULDs shall never be lifted or pushed along the ground by a forklift. ULDs must not
be stacked on top of one another, except pallets and air/surface intermodal containers.
ULDs should also be segregated according to type and size.
Provision shall be made to store ULDs that have been identified as un-airworthy/unserviceable
ULDs. The storage area shall be clearly marked indicating that the area is designated for storing
un-airworthy ULDs/unserviceable ULDs and provisions shall be made to prevent the accidental

Part: 20
Issue: 05
Rev: 00
use of such units.

Note: Unserviceable ULDs may include ULDs that are still airworthy but are declared
unserviceable by IAA.
Once notified that the ULD is un-airworthy/unserviceable, arrangements shall be maked to send
them for repair or disposal without delay.
Floor area of storage devices shall match the size of the container being stored or shall have
locks/stoppers to prevent horizontal movement of the ULDs.
20.2.1.1 Pallet Nets

When the net is permanently attached to the pallet edge rail and cannot be removed completely
without the use of tools, then the net shall be stored on the pallet with no parts of the net extending
over the edges of the pallet.
When the net is not permanently attached and can be removed completely without the use of tools,
then the net shall be removed from the pallet and stored in an individual bag or in a suitable
industrial storage bin. Net storage shall be in a dry location not exposed to direct sunlight.
20.2.1.2 Pallets Equipped with Extension Wings

When the pallet is fitted with permanently attached hinged pallet wings or extenders, such
attachments shall always be folded down before storage. Any cable or other device used to secure
the pallet in its open position shall be stored within the footprint of the pallet.
Use of forklift to stack or unstack pallets fitted with extension wings requires particular attention to
avoid any damages to the extension wings.

Part: 20
Issue: 05
Rev: 00
20.2.2 Specific Storage Requirements Based on ULD Category

ULD Base
Status Storage Requirements
Category Type
Empty containers must be stored on a ULD Base Support System.
Empty
(See Part 20.2.3)
Non-
Loaded containers must be stored on a ULD Base Support System, or
forkliftable
the device used to position/remove the container shall be purpose
base Loaded
designed to transfer the container without risk of damage to the
container through puncture or load concentration.
Container Empty containers may, in addition to the storage specified for Non-
Base sizes: Forkliftable containers, be stored on flat ground having a suitable
A, B, E, F, working surface (concrete, tarmac, etc.), or on industrial racking of
Empty
G, H, J, K, sufficient strength.
L, M, N, P, Empty containers may be stacked on top of one another provided the
Q, R,X, Y, door of the lower container is closed.
Forkliftable
and Z
base
Loaded containers may, in addition to the storage specified for Non-
Forkliftable containers, be stored on flat ground having a suitable
Loaded working surface (concrete, tarmac, etc.), or on industrial racking of
sufficient strength.
A loaded container must never be stacked on top of one another.
Pallet Empty Pallets must be stored individually or in stacks. Devices used

Base for placing or removing pallets from stacked storage must be
Sizes: designed to prevent damage to the pallets, any attached pallet nets,
A, B, E, F, Empty and/or extension wings during this process. Storage devices for
K, L, M, N, pallets may either be equipped with rollers or ball mats to facilitate
P, Q, X, Y, horizontal transfer or designed to accept individual pallets or pallet
and Z stacks put in position by Forklift. (See Part 20.2.3)
Loaded Loaded pallets shall be stored on a ULD Base Support System.
Empty pallets must be stored on a ULD Base Support System or
equipment designed to allow for empty pallets to be placed in storage
Pallet Base
by a Forklift having forklift tines at least 96” long, lifting from the long
Sizes: G, Empty
side of the pallet. Where pallets are placed in storage by Forklift,
H, J, and R
spacers shall be used between the pallets to facilitate the insertion of
forklift tines. (See Part 20.2.3)
Loaded Loaded pallets must be stored on a ULD Base Support System.
Empty pallets shall be stored individually or in stacks. Devices used
for placing or removing pallets from stacked storage must be
Other
designed to prevent damage to the pallets and any attached pallet
pallet sizes
Empty nets during this process. Storage devices for pallet stacks may either
and/or
be equipped with rollers or ball mats to provide horizontal transfer or
types
maybe designed to accept pallet stacks put in position by Forklift.
(See Part 20.2.3)
Loaded Loaded pallets shall be stored on a ULD base Support System.
Specialized
ULDs
(such as
animal
pens,
Attention must be given to ensure that any loose parts are stored with
horse stalls
the designated ULD. (See Part 20.2.3)
and car
racks,
collapsible
or semi-
collapsible)

Part: 20
Issue: 05
Rev: 00
20.2.3 Temporary Storage Requirements

Following the above-mentioned storage requirements will help to ensure the storage of ULDs to be
consistently reliable and damage free. However, it is recognized that there are situations where
temporary storage of ULDs may be necessary. Under such circumstances, alternative short-term
storage solutions may be used to deal with temporary excess stock, provided always that:
 The area designated for such storage shall be level and paved. The area shall be of
adequate size and shall clearly demarcate the areas for storage and areas for vehicles to
maneuver.
 Wherever the storage area is within an airport ramp area, it shall be located such
that the stored ULDs are not a hazard to aircraft and other equipment while at the
same time the ULDs shall not be exposed to possible damage by airport ground
vehicles operations.
 Wherever such an area is outside an airport ramp area, it shall be located such
that the stored ULDs are neither a hazard nor are at risk from nearby activities.
 Wherever Forklifts are utilized for positioning ULD, the driver shall have undergone training
specific to ULD handling. (See Part 20.2.4)
 Such activity shall be closely monitored by supervisors and management.
 Pallets stored in such conditions shall be properly segregated and stacked by size.
 ULDs shall not be placed directly on the ground and shall have at a minimum some form of
support underneath so that they may be lifted without damage.
 Any handling equipment shall be suitable for damage free movement of ULDs. (See Part
20.2.5)
20.2.4 Procedures for Forklift Drivers

The following are procedures for Forklift drivers in the practices of safe and damage free ULD
storage and handling:
 At all times the ULD must be handled and stored with care and attention to achieve zero
damage.
 Forklifting a ULD without extreme care will most certainly result in costly damage and result
in the ULD being unserviceable.
 Lightweight aluminium and composite structures require specific handling procedures to
avoid damage.
 The storage area shall be laid out such that there is sufficient maneuvering space for
equipment to operate without damaging the stored ULDs.

Part: 20
Issue: 05
Rev: 00
 Only trained and authorized persons shall have access to the ULD storage areas and
equipment.
 All Forklift drivers must be familiar with the requirements in Part 20.2 (Storage and Handling
of Unit Load Devices) and understand that in deviating from the requirements, particular
attention must be given to the damage free handling of the ULDs.
 Whenever ULDs are stacked on top of one another, particular attention must be given to:
 The ability to place and retrieve the stacked ULD without damage to the lower
ULD;
 The stability of the stacked ULD, including stability in strong winds;
 The risk of the stacked ULD falling from the Forklift during stacking and
unstacking.
20.2.5 Requirements for Forklifting Devices

The following are requirements for forklifting devices to prevent damage to ULDs during handling:
 The forklift must be of appropriate size for the operations and the forklift tines shall always
be of equal and sufficient length to lift the empty ULD across the full dimension of the base.
 When empty containers are lifted by the roof, the Forklift shall be fitted with attachments to
prevent direct contact between the forklift tines and the roof and to keep the suspended
container stable during lifting.
Any purpose-built adaptation to facilitate the use of a Forklift in handling ULDs shall take into
account the fact that ULDs are of lightweight structure requiring base support at all times and any
deviation may cause damage to the ULD.

Part: 20
Issue: 05
Rev: 00
20.3 Continued Airworthiness of Unit Load Devices

20.3.1 Operational Requirements
20.3.1.1 General
 ULDs shall be correctly marked to show the correct certification status in accordance with
the IATA ULD Technical Manual Standard Specification 40/0.
 The IATA ULD Technical Manual Standard Specification 40/1 Section 6.1.2 provides the
code list for Position 1 of the ULD Type Code (e.g. 'A' in AKE) as follows:
A Certified aircraft container
B Certified winged aircraft pallet
D Non-certified aircraft container
F Non-certified aircraft pallet
G Non-certified aircraft pallet net
J Thermal non-structural igloo
L Certified multi-contour aircraft container
M Thermal non-certified aircraft container
N Certified aircraft pallet net
P Certified aircraft pallet
Q Certified hardened aircraft container
R Thermal certified aircraft container
S Certified multi-modal air/surface container
U Non-structural container
20.3.2 ULD Operational Damage Limits

 The OEM of a Certified ULD is required to specify the Allowable Damage Limitation which
the ULD may sustain and still meet Minimum Performance Standards. Any damages
exceeding the Allowable Damage Limitation specified by the OEM will render the ULD un-
airworthy for further use until it has been repaired.
 While a Non-Certified ULD can generally be used with more damages than a Certified ULD,
the OEM will also specify Allowable Damage Limitation which the Non-Certified ULD may
sustain and still be-serviceable
 Information specifying the Allowable Damage Limitation is contained in the OEM's
Component Maintenance Manual (CMM), which is provided to the owner at the time of
delivery of the new unit.
 The ULD operational damage limits are based on the Allowable Damage Limitation
specified by the OEM.

Part: 20
Issue: 05
Rev: 00
 Through the use of a ULD ODLN which should be attached at an easily visible location on
the ULD. The ODLN shall provide clear instructions to facilitate checking for any damage
and determining if the ULD is airworthy or not.
 In case the ODLN is not attached, the operational damage limits information must be
provided in written format.
 The IATA ULD Technical Manual Standard Specification 40/3 and 40/4 contain standard
formats for ULD ODLN. If there is doubt because the ODLN is illegible or missing, it shall
be referred to the OEM's Component Maintenance Manual (CMM).
Note: Each new ULD shall be delivered with the ULD ODLN already attached. For older units
delivered without the ODLNs, they shall be added during the regular maintenance process.
20.3.3 Pre-Use Inspection of ULD

Before building up any ULD, a visual inspection of the ULD shall be carried out to confirm that
there are no damages that exceed the limits defined on the ODLN. This visual inspection shall be
carried out on the entire ULD and shall cover all the items listed on the ODLN.
During the ULD pre-use inspection, the following procedures shall be followed:
 Pay attention to all items listed on the ODLN or equivalent information
 Check the operation of moving parts such as doors, and any safety components such as
locks and straps
 Ensure that no parts of the ULD are obstructed and unable to be inspected
 Untangle cargo nets before inspection
 Consult a supervisor if in any doubt
Note: The IATA ODLN contains a reference to pull straps being undamaged. Although a pull strap
is not subject to airworthiness requirements, there is considerable risk of accidents occurring when
ULDs are used with partly damaged pull straps. Therefore, the pull strap item is included in the
IATA ODLN.
20.3.4 Un-Airworthy ULD

In case a ULD is found to be un-airworthy, the following procedures shall be followed:
 If the temporary repair is applicable to the damage found, then the repair may be carried
out.
 If neither the temporary repair procedures nor the restricted operating conditions are
applicable, then the ULD shall be immediately isolated from airworthy ULD. The ULD shall
be identified as un-airworthy by applying a self-adhesive label to the ULD, or by attaching

Part: 20
Issue: 05
Rev: 00
the tag illustrated in Part 21.28 to the ULD bearing the words "DO NOT USE
UNSERVICEABLE.
Additionally where possible, make a notation in any electronic stock control/ULD management
system that the unit is Unserviceable.
Any ULD found to be un-airworthy shall be immediately placed in a location specifically designated
for storage of un-airworthy ULDs. The ULD shall be stored in accordance with the procedures in
Part 20.2, and the storage area shall be clearly marked indicating that the area is designated for
storing un-airworthy ULDs, to prevent the accidental use of such units.
IAA shall make appropriate arrangements for such un-airworthy ULDs to be transferred from any
third parties' facilities without delay, through either:
 Transfer to a local ULD repair facility approved by IAA
 Transfer to a remote-ULD repair facility according to the procedures for transporting
damaged ULD.
If OEM's procedures allow on-site/temporary repair, then such repair may be carried out subject to
the following conditions:
 The ULD will be airworthy after carrying out the on-site/temporary repair
 The correct repair materials are available
 A person trained in the use of these materials is available
Note: Unserviceable ULDs may include ULDs that are still airworthy but are declared
unserviceable by IAA.
20.3.5 Checks at Aircraft

Final check on a ULD's suitability and airworthiness or serviceability shall be considered and
performed.
During loading the following procedures shall be followed:
 Ensure that the ULD is within the correct contour for the aircraft
 Ensure that the ULDs being loaded do not have any damage greater than that indicated on
the ODLN
 Ensure that the ULD doors are properly closed and nets correctly fitted and tensioned
 Ensure that cargo is loaded properly so that the cargo does not prevent the ULD from being
correctly locked to the aircraft floor

Part: 20
Issue: 05
Rev: 00
In case a ULD is found to be unacceptable for loading during the final check, rectification
procedures such as temporary repair or restriction of the operating conditions (as per Part 20.3.4)
can be carried out if permitted, otherwise the contents of the ULD must be reloaded to another
ULD.
Note: Comprehensive implementation of the procedures in Part 20.3.3 and 20.3.4 will effectively
reduce incidences of rejected ULD during the final check at aircraft.

Part: 20
Issue: 05
Rev: 00
20.4 ULD Buildup and Breakdown

20.4.1 General Principles for Buildup and Breakdown of ULD
For any ULD to operate safely, meeting the airworthiness requirements and being loaded and
unloaded into/from the aircraft without damage to the ULD or the aircraft, a number of important
criteria need to be observed:
20.4.1.1 Pre-Buildup Process

 Ensure that the ULD is of a correct size and type to build up the allocated cargo safely and
securely.
 Prior to commencing any buildup operations, the ULD shall be inspected for damage in
accordance with the procedures in Part 20.3. Should such an inspection determine that the
ULD is un-airworthy, the ULD shall be identified and tagged as un-airworthy and a different
ULD shall be used.
 ULD shall be placed on a suitable ULD Base Support System prior to any buildup in
accordance with Part 20.2
20.4.1.2 Care of the ULD during Buildup and Breakdown

 Any buildup/breakdown practice which may damage the ULD and/or the load shall be
avoided.
 While Forklifts may be required for placing cargo in/on the ULD, the operation of these
Forklifts shall always be carried out in such a manner that the ULD does not suffer any
damage.
 Only qualified forklift operators who have already been trained in ULD operations shall be
responsible for loading cargo in/on the ULD, and at no time shall the forklift tines come into
contact with the ULD structure.
 Aluminium and other materials used in the construction of ULD can be quickly damaged by
various chemicals. Should any kind of chemical come into contact with any ULD
component, the ULD shall be withdrawn from service prior to inspection by a qualified
repair shop.
20.4.1.3 Planning the Buildup

20.4.1.3.1 Introduction
 Before commencing the Buildup process, persons supervising Buildup shall give full
consideration to the following factors and ensure that the Buildup will be in full compliance
with all requirements:

Part: 20
Issue: 05
Rev: 00
 Area Load
 Point Load
 Running Load
 Maximum Gross Weight
 Contour
 Individual Restraint of Heavy Items
 Centre of Gravity of the Loaded ULD
 There are specific instructions and limitations regarding these requirements contained in
the aircraft's Weight and Balance Manual (WBM).
 Persons involved in ULD buildup shall be aware that there are specific instructions and
limitations relating to the manner in which ULDs are built up and shall recognize when it is
necessary to seek guidance from a qualified supervisor in order to safely load a particular
type of cargo.
 These procedures do not replace the requirements of the Weight and Balance Manual
(WBM), but are intended to provide clear instruction on the buildup of ULDs which do not
require special treatment.
20.4.1.3.2 Factors to be Planned for and Controlled during Buildup

20.4.1.3.2.1 Area Load Limitation
 The load on any part of the base of the ULD shall not exceed the aircraft limitation.
 In case an individual item has a weight and footprint area that exceeds the limitation,
spreader boards must be used to distribute the weight over a greater area.
 During load planning, the area load of individual Items shall be checked. The table in Part
20.4.5 provide a quick reference to calculate area load for differing package dimensions
and weight.
 Where the weight/dimensions of any particular item indicate that load spreading is required,
a qualified supervisor/employee with Load Distribution and Restraint training shall
supervise the loading operation.
20.4.1.3.2.2 Point Load Limitation

 Point (local) load is seldom critical for aircraft structural safety, however, excessive point
load may cause deformation of the ULD base, resulting in damage to the ULD and/or
handling difficulties.
 Where an item does not exceed the area load requirements but does place a concentrated
load into a small area, the contact bearing area shall be increased through the use of

Part: 20
Issue: 05
Rev: 00
spreading devices. For any item whose point load exceeds 3,906 kg/m2 (800 Ib/ft2) loaded
onto a 16 or 20 ft pallet (R or G base sizes) spreading devices shall be used.
 Persons loading ULD shall be made aware of the potential for damage resulting from
excessive point loads and trained to recognize when it is appropriate to utilize such
spreading devices.
20.4.1.3.2.3 Running Load Limitation

 The aircraft weight and balance manual will specify a maximum running load permitted at
any location in the aircraft.
 Unless otherwise advised by the Operating Carrier, any item having a running load not
exceeding 69 kg/in and placed parallel with the aircraft centerline, will not exceed Running
Load Limitations. See Part 20.4.6 for guidelines on orientations that pallets are loaded in
various aircraft.
 Only ULDs having base dimensions equal to or larger than IATA A size unit (2,235 x 3,175
mm; 88 x 125 in) shall require attention to running load.
 A qualified supervisor shall be consulted where running load limitations are exceeded.
20.4.1.3.2.4 Max Gross Weight

 No ULD shall be built up beyond the maximum gross weight limitation for the position in the
aircraft to which it will be loaded.
 While some ULD may carry a marking stating the allowable maximum gross weight, the
overriding limitation is always defined by the aircraft loading plan and shall be clearly
communicated by IAA before buildup commences.
 All ULD buildup operations shall have in place procedures to control the total weight loaded
into any particular ULD (See Part 20.9 - Weight Control of Load).
 All personnel loading ULD shall be properly trained in the importance of observing weight
limitations.
20.4.1.3.2.5 Contour
 All ULDs loaded into an aircraft shall comply with the contour requirements for that aircraft.
 Personnel building up a ULD shall be informed of the contour of the finished load in
advance so that the buildup can be properly planned.
 Compliance to the define contour shall be carefully checked using contour gauges. No part
of the load shall be allowed to exceed the defined contour.

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 ULD shall be built up with sufficient stability that the load contour cannot shift during the
entire journey.
 Overhanging contours as found on lower deck loads shall be measured accurately and
shall also be built and secured so that the contours cannot be distorted during transport and
flight.
 Any ULD with long items that extend into the adjacent ULD position on the aircraft shall be
built up under the supervision of a qualified supervisor.
 While the correct control of contour is primarily related to buildup of pallets, it is also
important to recognize that inappropriate positioning of heavy cargo inside a container can
cause the unit to distort and so exceed the required contour. Persons building up structural
ULDs shall ensure that the loaded ULD has not deformed to an extent that it exceeds the
required contour.
20.4.1.3.2.6 Individual Restraint of Heavy Items

 Any item weighing greater than 150 kg (330 Ib) shall require individual restraint where:
 Any item loaded into a container that is not Volumetrically Full.
 Any item which due to its shape or other reasons cannot be safely restrained
under a cargo net.
 Requires special restraint as Dangerous Goods.
 Any item having a centre of gravity higher than 50% of its total height.
 Restraint shall be provided by the use of cargo straps (Ref. IATA ULD Technical Manual
Standard Specification 60/2 Appendix A) or by filling up the container until it is
volumetrically full according to IATA Airport Handling Manual, AHM 311 (Securing of Load).
20.4.1.3.2.7 Centre of Gravity of Loaded ULD

 For loaded ULD to function correctly inside the aircraft, its centre of gravity must remain
within certain limits.
 Measured horizontally the centre of gravity of the loaded ULD shall be no greater than 10%
of the total length or width of the ULD from the centre point of the ULD.
 Measured vertically the centre of gravity of the loaded ULD to be placed on the main deck
of the aircraft which shall never be higher than 1.2 m (48 ins) above the ULD base; and
measured vertically the centre of gravity of the loaded ULD to be placed on the lower deck
of the aircraft which shall never be higher than 0.86 m (34 ins).

Part: 20
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20.4.1.3.3 Load Stability

 When building up a ULD, care shall always be taken to ensure the stability of the load such
that the contour does not change during flight or during road transportation.
 Such stability can be achieved through stacking of cargo or baggage such that a maximum
degree of interlocking is achieved.
 If the nature of the cargo does not support such stacking, additional stability can be
achieved through the use of rope/straps/structural supports applied underneath the cargo
net or inside the container.
 Attention shall be paid to the rigidity of the individual items, with softer/fragile items placed
towards the top of the load.
 Special attention shall be given to any item having a shape that prevents standard buildup
practices (e.g. long, tall, round and other irregularly shaped cargo).
 Particular attention shall be given to piercing cargo to ensure adequate restraint against
movement in flight. If such items are contained inside packaging, care shall be taken to
ensure this packaging has adequate strength, and if this is not the case, repackaging shall
be carried out.
 Tall objects will require restraint to prevent them toppling due to in-flight forces.
 Round objects such as drums or reels should be firmly attached to a flat base and shall
then be securely attached to the ULD through the use of cargo straps.
20.4.1.3.4 Prevention of Leakage

 While any baggage or cargo containing liquids shall be individually packaged to prevent
spillage, additional steps shall be taken to prevent any fluids escaping from the ULD into
the aircraft interior.
 Where it is known that the contents of the ULD might experience spillage during flight,
measures shall be taken to ensure that such spillage is contained within the ULD.
20.4.2 Requirements Specific to Buildup and Breakdown of a Container

20.4.2.1 Prevention of Damage to the Container during Buildup/Breakdown
 Whether a container is constructed to be Forkliftable or Non-forkliftable, the structure of the
container body, roof and doors are not designed to withstand even a small degree of forklift
force or impact. In the course of ULD buildup by forklift, the fork tines may come extremely
close to the container structure but at no time shall they be allowed to come into contact
with the container structure.

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Issue: 05
Rev: 00
 On larger containers where it may be possible for the forklift to move partially inside the
container, care shall be taken that the forklift mast does not impact the roof of the container
and that the forklift size and weight do not exceed the values given in IATA ULD Technical
Manual Standard Specification 50/4 Section 9 regarding Base Strength.
20.4.2.2 Placing of Load in the Overhanging Portion of Containers

 Placing of items in any overhanging portion of a container requires extra care.
 Heavy items placed in an overhanging portion of a container will place excessive stress on
the container structure, causing the container to deflect outside its design contour. Care
shall be used when placing any heavy items in the overhanging portion of a container and
where possible, heavy items should be placed into the area directly above the flat floor area
of the container.
 Care shall be taken when building up cargo having sharp edges and/or corners into the
overhanging portion of a container to prevent temporary or permanent deformation/damage
to the container.
 In a container having an overhanging portion on only one side such as AKE, the placing of-
heavy items in the overhanging portion may result in the centre of gravity of the loaded
container being outside required limits.
20.4.2.3 Use of Doors

 The door of the container performs a critical function. On a Certified ULD, it must withstand
severe flight loads, in addition to performing the function of keeping the contents inside the
container. On a Non-Certified ULD, where there is no a flight load restraint conditions, it is
still important that it keeps the contents inside the container.
 Doors must always be fully closed and the front of the door should not extend beyond the
door opening.
 While building up a container, the contents shall be slacked in such a manner that they do
not extend beyond the door opening of the container. When closed, the door shall not
extend beyond the door opening. Attention shall be given to stacking the contents so that
they are not likely to fall against the door during flight, as this can result in the door bulging
outside the contour.
 The door shall be closed and secured as designed when loaded. Door locks shall be fully
engaged, with the door completely closed.
 Never use excess force to close the door or operate the door lock mechanism, if the door
cannot be closed by hand, something is wrong.

Part: 20
Issue: 05
Rev: 00
 The use of any kind of temporary solution to secure a door in the closed position is
prohibited.
 During the buildup process, the door shall be secured in its open position in such a manner
that it cannot accidentally move.
 When there is a requirement to use customs seals, only containers with provision for
customs seals shall be used. Only use containers compatible with the required customs
seals, and never attempt to modify the non compatible container to accept a customs seal.
(Ref. IATA ULD Technical Manual Standard Specification 50/4 Section 4.5).
20.4.2.4 Wrapping of Aircraft Containers

 The practice of wrapping the outside of aircraft containers in plastic sheeting is to be
actively discouraged mainly due to the manner in which the wrapping is done, e.g.:
 Very often the unsuitable wrapping materials are used which might obscure vital
information;
 The unsuitable wrapping materials might interfere with the safe operating of the
container;
 The wrapping might also conceal damage to the container which might influence
flight safety.
 In case some parties will still see a need for wrapping containers, the following guidelines
shall be enforced:
 Any plastic used for wrapping the outside of a container shall meet the burn rate
and any other applicable requirements of FAR CS25 Appendix F, ISO 16412.
 The wrapping shall not obscure any of the following:
 The ULD ID Code
 The Manufacturer's Data Plate/"TSO" plate
 The document pocket and ULD tags
 Any bar-code label
 Any ULD Operational Damage Limits Notice
 Any evidence of structural damage
 The wrapping shall not interfere with the safe operation of the container's interface with
GSE and aircraft Cargo Loading Systems/Restraint Systems.
 The wrapping shall not block off of ventilation points on temperature controlled units.
 The wrapping shall not interfere with rapid decompression requirements.

Part: 20
Issue: 05
Rev: 00
 The wrapping should not trap water/ice/snow in folds of wrapping which are transferred into
aircraft and which have potential to cause problems once the water drains into the aircraft.
 Should the serviceability of a container be in doubt, the container should not be loaded, let
alone wrapped, as wrapping the container does not constitute an approved method of
repair.
20.4.2.5 Garment on Hanger (GOH) Containers

 The buildup of garment on hanger (GOH) containers requires special attention.
 The weight of garments loaded on each bar shall not exceed the maximum allowable
weight for that bar.
 Some GOH frame designs require that some kind of leg or other support be put in place
before the garments are loaded. As GOH place very high loads on the structure of the
container during transportation, the incorrect use of a GOH container will result in damage
to the container, contents, and/or the aircraft cargo loading system.
 Where self supporting free standing GOH frames are used to carry GOH, these frames
shall be removed from the ULD during breakdown at destination.
20.4.2.6 Use of Tape and Labels

 Avoid the use of sticky tape in the application of adhesive labels to the outside of the ULD
as it causes considerable inconvenience and cost to IAA.
 The manufacturer's (TSO, CTSO, or ETSO, etc.) plate must remain visible and legible at all
times.
 IATA ULD Identification Code must remain visible at all times.
 Any ULD Operational Damage Limits Notice shall not be obscured.
20.4.2.7 Handling of a Container during Buildup and Breakdown

 Avoid the use of sticky tape in the application of adhesive labels to the outside of the ULD
as it causes considerable inconvenience and cost to IAA.
 Container shall always be loaded or unloaded while placed on a suitable ULD Base
Support System having rollers or inverted casters or other devices to allow sideways
transfer of the container as well as correctly supporting the container.
 A container shall never be tipped or tilted in any manner during buildup or breakdown and
shall always remain flat on its base.
 The use of a forklift or other power device to provide any kind of external force on the cargo
or the container during the buildup or breakdown is strictly forbidden.

Part: 20
Issue: 05
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 Containers are fitted with hand straps (pull straps) to facilitate moving the container
sideways. These hand straps are designed to be used in a manual process. The hand
straps are also a safety hazard if damaged. They must always be used with care and never
with excessive force.
20.4.3 Requirements Specific to Buildup and Breakdown of a Pallet/Net

20.4.3.1 Buildup
 No cargo built up on a pallet shall block the use of any part of the Seat Track on the pallet
nor obstruct the area of the pallet edge rail outside the Seat Track which is used within the
aircraft to secure the pallet to the floor locks.
 Any load built with items long enough such that they extend into the adjacent ULD position
on the aircraft shall be built up under the supervision of a qualified supervisor.
20.4.3.2 Prevention of Damage to Pallet/Net during Buildup/Breakdown

 Pallets, and in particular large size pallets such as 16 and 20 foot pallets, are regularly used
to carry large and heavy cargo. While these pallets will always require that forklifts operate
in close proximity to the pallet, care shall always be taken such that the forklift activity does
not damage the pallet/net.
 Where necessary for a forklift to drive onto a 16' or 20' pallet, the forklift total load shall not
exceed 2722 kg (6000 Ib) on each of two wheels located at least 762 mm (30") apart
anywhere on the pallet surface while the pallet is resting on a proper roller or ball mat
surface.
 Cargo nets are especially vulnerable to damage.
 Where the net is permanently attached to the pallet then prior to buildup it shall be
stretched out and inspected to ensure its airworthiness and then placed so that the buildup
process will not damage the net.
 Where the net is not permanently attached to the pallet, it shall be kept safely away from
the buildup activity until needed.
 Cargo nets will degrade at a faster rate if allowed to come into contact with oil or chemical
liquids, sufficient care must be taken to ensure nets are not exposed to these hazards.
20.4.3.3 Waterproofing of Cargo Placed on Pallets

Almost all cargo loaded on pallets will require protection against bad weather. Common practice is
to utilize plastic sheeting both under the load and over the top of the load.

Part: 20
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Rev: 00
The use of such sheeting is acceptable however it must always be placed underneath the cargo
net and shall be adequately tucked into the edges of the load or tapped down so as not to catch on
ground support equipment during transport and aircraft cargo loading system. Such sheeting shall
be placed to ensure water runs off freely and does not accumulate on top of the load.
20.4.3.4 Installation of Cargo Net

Almost all cargo loaded on pallets will require protection against bad weather. Common practice is
to utilize plastic sheeting both under the load and over the top of the load.
The use of such sheeting is acceptable however it must always be placed underneath the cargo
net and shall be adequately tucked into the edges of the load or tapped down so as not to catch on
ground support equipment during transport and aircraft cargo loading system. Such sheeting shall
be placed to ensure water runs off freely and does not accumulate on top of the load.
 For a cargo net to perform its design function of providing restraint during flight it must be
correctly installed over the load.
 Any pallet and cargo net must be compatible.
 The nets shall be marked with the base size and height of the net according to
IATA ULD Technical Manual Standard Specification 40/0 Section 6.1.1.
 A net must always be of compatible size with the pallet.
 Before a replacement net is fitted to a pallet, the provider of the net shall ensure
that the net is compatible with the pallet in accordance with Appendix 'D' and 'E' of
IATA ULD Technical Manual Standard Specification 40/1 or equivalent data.
 The net shall be placed over the load so that it falls equally on all four sides. Always undo
all corner closing devices before placing the net over the load and remove any repair straps
or other rope/materials that may have been added into the net during a previous use.
Double stud fittings shall be engaged in the Seat Track of the pallet at the locations as
defined in the design of the pallet. Double studs shall fit easily applying hand pressure into
the Seat Track.
 If the net is being placed over a load having height less than the full height of the net, the
excess meshes shall be taken up around all four sides by using the reefing hooks along the
sides of the net.
 The net shall be tensioned using lashing ropes/loops/lines in the four corners of the net.
The net shall be tensioned just enough to sit firmly over the load and shall not be over
tensioned such that it causes any damage to the contents or that it applies upwards force
such that the pallet edge rail is bent upwards. A correctly tensioned net will move about 2 to
3 inches outwards when pulled by hand. Where the net closing devices use a knot to

Part: 20
Issue: 05
Rev: 00
terminate the device, the knot shall be tight enough to not unravel but not over tightened
making it hard to undo.
20.4.3.5 Handling of Pallets during Buildup and Breakdown

 Pallets shall always be loaded or unloaded while placed on a suitably equipped surface
having rollers or inverted casters or other devices to allow sideways transfer of the pallet as
well as correctly supporting the pallet.
 The pallet shall never in any way be tipped or lifted by a forklift.
 Removal of cargo nets shall always be done with extreme care, lashing ropes/loops/lines
shall always be undone correctly. The cutting of the net or any of its components to
facilitate its removal is strictly prohibited.
20.4.4 Breakdown of ULD

During and after breakdown of any ULD:
 Always open container doors and/or remove cargo nets without damaging the door/nets,
 Doors and/or cargo nets shall never be cut during the Breakdown process.
 Container doors shall be closed and locked shut after all container contents are removed.
 Where cargo nets are permanently attached to the pallet along one side, the nets shall be
placed towards the centre of the pallet with all material well away from the sides of the
pallet.
 Where cargo nets are not permanently attached to the pallet, the nets shall be stored in the
specific storage location in accordance with Part 20.2 (Storage of Unit Load Devices).
 Any ULD found to be un-airworthy at breakdown shall be isolated, tagged and handled in
accordance with Part 20.3 (Continued Airworthiness of Unit Load Devices).
 Accessory items shall be carefully removed and stored for future use.
 Empty ULD shall be stored in accordance with Part 20.2 (Storage of Unit Load Devices)

Part: 20
Issue: 05
Rev: 00
20.4.5 Area Load Reference Table
Area of underside of individual item (m3)

0-1 1-2 2-3 3-4 4-5 5-6 6-7 7-8
0-500 5000 500 250 167 125 100 83 71
500-1000 10000 1000 500 333 250 200 167 143
1000-1500 15000 1500 750 500 375 300 250 214
1500-2000 20000 2000 1000 667 500 400 333 286
2000-2500 25000 2500 1250 833 625 500 417 357
2500-3000 30000 3000 1500 1000 750 600 500 429
Weight of
3000-3500 35000 3500 1750 1167 875 700 583 500
individual
3500-4000 40000 4000 2000 1333 1000 800 667 571
item (kg)
4000-4500 45000 4500 2250 1500 1125 900 750 643
4500-5000 50000 5000 2500 1667 1250 1000 833 714
5000-5500 55000 5500 2750 1833 1375 1100 917 786
5500-6000 60000 6000 3000 2000 1500 1200 1000 857
6000-6500 65000 6500 3250 2167 1625 1300 1083 929
6500-7000 70000 7000 3500 2333 1750 1400 1167 1000
Note: Area loads exceeding 975 kg/m2 (200 Ib/ft2) are shown as bold and underlined.
The above tables are provided for quick reference purposes. For cargo whose area load is close to
these limits, an individual calculation shall be carried out.
20.4.6 Pallet Orientation in Aircraft

For the purpose of calculating running load, the following is the general information on how the
pallets shall be positioned in aircraft:
20.4.6.1 Lower Deck loads

B747, B777, B787, MD11, DC10, A300, A310, A330, A340 are loaded with the short side of the
pallet parallel to the centre line. B767 are loaded with the long side of the pallet/base parallel to the
centre line.

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A380 are loaded 'with the short side of the pallet parallel to the centre line except in certain hold
configurations where some units may be loaded with long side parallel to the centerline.
20.4.6.2 Upper (Main) Deck loads

Most narrow body freighter aircraft are loaded with short side parallel to the centerline but certain
aircraft may have configurations where the pallet is loaded with long side to centerline.
B767 are loaded with the long side of the pallet/base parallel to the centre line.
B 747, B 777, DC 10, MD11 freighter aircraft are loaded with the long side of the pallet parallel to
the centerline except in certain locations at front and rear of the hold.
A300, A310, A330, B767 freighter aircraft may be loaded with pallets loaded with either side
parallel with the centerline.

Part: 20
Issue: 05
Rev: 00
20.5 Loading Principles

20.5.1 General
 Aircraft ULDs (i.e. pallets & nets, pallets, nets & igloos and structural containers) are an
integral part of the aircraft and have been designed and manufactured to very exacting
standards. Loading and handling of ULDs shall be carried out with the utmost care to
ensure in-flight safety, reliability and maximum equipment life.
20.5.2 Aircraft Pallets

 Support - Loaded pallets must always be fully supported from underneath with roller
sections, ball mats or inverted casters. If insufficient support is provided, the pallet will
break or bow to an extent of permanent deflection so that it will not fit into the aircraft.
20.5.3 Aircraft Pallet Nets

 The pallet net is an integral part of the aircraft restraint system; the pallet and net(s) are
approved by the airworthiness authority as one unit. Only those nets approved for use with
specific pallets shall be used together.
 Each fitting for attaching the net to the pallet is to take certain loads. Therefore, all fittings
must be secured to their corresponding seat-track position on the pallet edge-rail.
 It is important that each package comprising the load is secured by the net(s) and
prevented from breaking loose in any way. After the net(s) has been placed over the load
and fitted to their corresponding seat-track position on the pallet edge-rail, it must be
tensioned firmly in all directions. However, tensioning shall not bend the pallet. Special
consideration shall be given to securing low profile loads.
 A load built-up on a pallet that exceeds the envelope dimensions of the pallet or standard
contour for a specific pallet size or prevents all the net attachment fittings from being
attached to the pallet must be restrained by additional approved tie-down equipment.
Straps, rope or other approved restraint devices may be used to prevent the load from
shifting under normal taxi and flight load conditions.
 Loaded pallets are often exposed to the weather, awaiting loading or in transit, so water-
proof sheeting should be placed over the whole load top and sides underneath the net(s) to
prevent water or weather damage to the contents.

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Issue: 05
Rev: 00
20.5.4 Non-Structural Contoured Shells Igloos

 Igloos are intended to protect the interior of aircraft from damage and to provide a
framework container into which cargo can be loaded. When not in use they shall be kept on
a pallet on a properly supported surface.
 A net must always be used to secure a non-structural igloo to the pallet.
 The contents in the igloo shall be properly secured to prevent load shifting. High density
items shall be individually secured with appropriate tie-downs, stowage or dunnage.
20.5.5 Aircraft Containers

 Containers require the same standards of support and handling as Pallets. Forklift trucks
must not be used to handle aircraft containers unless the units are designed for that
purpose - e.g. equipped with a forkliftable base.
 Maximum gross weight per container is inscribed on the container marking plate. This must
not be exceeded (this includes the tare weight of the unit plus the contents). Maximum
loading densities for the floor must not be exceeded (see Part 20.5.8- Loading Preparation).
20.5.6 Maximum Acceptable Gross Weight of ULDs

 All aircraft have structural limitations which determine the maximum gross weights
acceptable. In addition, each ULD has a floor loading limitation (see Part 20.5.8- Loading
Preparation).
20.5.7 Serviceability Limits

 Aircraft Unit Load Devices must conform to the Serviceability Limits as described in
Standard Specification 50/0 of the IATA ULD Technical Manual.
 All ULDs are delivered with a corresponding Component Maintenance Manual (CMM)
developed by the unit's manufacturer that indicates allowable damage limitations that can
deviate from the Standard Specification. A new ULD Damage Limits Notice has been
developed. The content of the notice is based on the serviceability criteria contained within
the CMM and the notice is designed to be applied to the ULD to assist in assessing the
serviceability of the ULD.
 If there is any doubt regarding the serviceability of a unit, a licensed aircraft engineer must
be consulted on its acceptance for service. All damaged equipment/ parts must be repaired
or replaced.

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Rev: 00
20.5.8 Loading Preparation

 When stacking cargo, spread load evenly over the entire floor of the unit load device and
ensure that the heavy items are at the bottom and lighter items above, to prevent crushing.
Delicate or exposed extremities of machinery shall be protected from other cargo. Because
of the requirement to secure net fittings to the pallet edge-rail seat-track, cargo shall not be
placed within 50 mm (2 in) of the outside edge of the pallet.
 Barrels, drums or non aircraft containers that contain Iiquid shall be positioned on a pallet
far enough away from the pallet edge rail or secured by positioning other hard freight
around the barrel, drum or container to prevent shifting against raised pallet end locks or
other in-plane loading system hardware that could puncture the barrel, drum or container
and cause leaking of the liquid contents.
 Hoofed animals shall not be allowed to stand directly on metal pallet surfaces. Plywood,
heavy duty cardboard or celotex type material shall be placed on the pallet to aid in
preventing animals from slipping on the metal pallet. Absorbent material shall always be put
down under other sub-flooring material or on top of sub-flooring as well as plastic sheeting
to retain liquids.
 Pallet loads must conform to the contour of the aircraft fuselage. The load shall, therefore,
be either built-up within a loading gauge or passed through it before netting down. The
gauge will allow only the narrowest clearance of the aircraft structure, therefore, no
tolerance on the contour can be permitted.
 Consignments for interline transfer will have to conform to the weight and contour
restrictions of each carrier concerned. This will be conditioned by the aircraft type used in
transportation.
 Container/ Pallet tags identifying the unit load device shall be completed and securely
fastened. Any old tags must be removed.
 The floor loading limitations of pallets and container bases vary considerably. When the
established maximum floor loading is exceeded, the items of cargo concerned must be
loaded onto wooden boards (spreaders) to distribute the weight over a greater area. If
spreaders are used, ensure that they satisfactorily distribute the weight within the
established limits. Floor loading must be checked as follows:
 Divide weight of article by total area of contact between article and floor (pallet or
container base).

Part: 20
Issue: 05
Rev: 00
20.6 Tagging of Unit Load Devices

To identify loaded aircraft containers/ pallets, the appropriate tags shall be used and attached on
ULDs.
20.6.1 Completion
One tag shall be completed for each individual container/ pallet, including empty units as follows:
1) Container/ pallet No. – Delete Container or Pallet as appropriate and enter serial number.
2) Destination – IATA three-letter airport code for airport where ULD is unpacked.
3) Net weight (kg), Tare weight (kg) and Total (kg) – Provision is made for separate entry
of these weights. This information shall be optional for on-line carriage but mandatory when
containers/ pallets are to be transferred between carriers.
4) Loaded at-flight and Tranship at-flight– Self-explanatory, IATA three-letter airport codes
to be used.
5) Position on aircraft – Indicate stowage position.
6) Contents – Enter load information code and if required volume code.
7) Remarks – Where dangerous goods are contained in a ULD, the primary and subsidiary
hazard class (es) or division(s) numbers of such dangerous goods must be clearly marked
on this tag. The three-letter IMP Code may also be entered. For other special load items
enter the three letter code as per in Part 20.8.
Note: For empty ULDs the tag shall be marked with a cross all over the tag ("X" = symbol for
empty).
20.6.2 Attachment of Tag

For ULDs with a fixed side the tag shall be inserted in fixed placard holder. For pallets with
net the tag shall be affixed to the net. The tag shall be in an easily readable position
preferably at eye level.
20.6.3 Mixed Contents

When using a container or pallet with mixed contents a tag with a red slash shall be used
whenever baggage is included.

Part: 20
Issue: 05
Rev: 00
CONTAINER/PALLET
DESTINATION
NET WEIGHT (Kg)
TARE WEIGHT (Kg)
TOTAL (Kg)
LOADED AT FLIGHT POSITION ON A/C
LOADED AT FLIGHT POSITION ON A/C
CONTENTS
REMARKS:

Part: 20
Issue: 05
Rev: 00
20.7 Handling/Load Information Codes to be used on Traffic Documents and Messages

20.7.1 Load Information/Volume Codes
The codes listed below shall be used to identify load categories and to give information in
connection with ULD handling.
20.7.1.1 Load Information Codes
B – baggage not otherwise specified.
C – general cargo or mixed units.
D – crew baggage (when not included within "E" or "S").
E – equipment, e.g. unmanifested flight spares, in compartment.
F – first class baggage and/or priority handled baggage.
H – ULD and/or its load to be transhipped to a connecting flight (onward destination and/or flight to
be shown in SI element on CPM).
M – mail.
N – No ULD at position.
Q – Courier baggage.
S – sort on arrival (describes a rummage container, Le. contents of different categories and on-line
destinations).
T – load for transfer to various connecting flights.
U – unserviceable ULD.
W – cargo in security controlled ULD.
X – empty ULD.
Z – load deliberately mixed by destination when these destinations are known to be beyond a
planned reloading station.
20.7.1.1.1 Additional Baggage Load Information Codes

The codes listed below shall be used to distinguish different baggage categories and to give
information in connection with the handling of baggage, e.g. BT for transfer baggage.
Additional baggage load information codes:
BF – First Class and all other Priority
BT – Transfer
BH – Hot Connection
BS – Short Connection
BG – Tail to Tail Transfer/Through Units
BD – Domestic Transfer
Note: BT can be used for long connections.

Part: 20
Issue: 05
Rev: 00
20.7.1.1.2 Additional Cargo Load Information Codes

The codes listed below shall be used to distinguish different cargo ULD load categories and to give
information in connection with ULD handling of cargo, e.g. Cl for international transfer cargo, CA
for domestic transfer cargo and CL for local cargo. Additional cargo load information codes:
CA – Domestic Transfer.
CG – Through Units.
Cl – International Transfer.
CL – Local.
CP – Priority.
20.7.1.2 ULD Loads Volume Codes
0 – no volume available
1 – quarter volume available
2 – half volume available
3 – three quarters volume available
Note: Should a ULD include more than one category of load information codes will be used, e.g.
B/C meaning contents comprise baggage and cargo.
Example 1:
.26L/HND/CO in compartment two, lateral row six, left hand side there is for Tokyo (Haneda
Airport) a full container of cargo.
Example 2:
.25R/BKK/BT2 in compartment two, lateral row five, right hand side there is for Bangkok a
container, which contents transfer baggage with more than half of its volume available.

Part: 20
Issue: 05
Rev: 00
20.8 Codes for Loads Requiring Special Attention

20.8.1 Identification Codes
The codes shown below shall be used to identify those types of load which require special handling
and/or special treatment.
When used on Loadsheet/Load message the codes (and the details) are entered as follows:
for passenger or passenger/cargo aircraft in the "Remarks" box of the respective destination;
for all cargo aircraft in the "SI" box preceded by the destination code in case of multi-sector flights.
The destination code must be preceded by a full stop;
each code must be preceded by a full stop. The code is followed by an oblique (/) if further loading
details are to be shown;
for dangerous goods, if restrictions based on total quantity apply, quantity may be shown in the "SI"
box together with the Cargo IMP code, when necessary.
On other documents only the code need be used, other details are optional.

Part: 20
Issue: 05
Rev: 00
Codes for Loads Requiring Special Attention

Part: 20
Issue: 05
Rev: 00
Codes for Loads Requiring Special Attention (cont.)

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00
20.9 Weight Control of Load

20.9.1 Bulk Load
Trolleys, carts, etc. loaded with bulk load shall be weighed prior to dispatch to the aircraft by use of
a weigh bridge of acceptable accuracy. In the absence of such facilities, a tally should be made of
the individual weights of each piece loaded in a trolley, etc. Cargo Manifest weights shall not be
used for this purpose.
Note: If standard baggage weights are used, a loaded trolley/ cart need not be weighed.
The determined net weight of the bulk load shall be entered on a trolley tag or weight slip which is
to be attached to the trolley/cart, etc.
The tag or the weight slip shall contain the following minimum information:
 Destination;
 Flight number;
 Net weight or number of pieces of baggage.
These weight figures shall be recorded in the Bulk Section of the ULD/ Bulk Load Weight
Statement and/or on the Loading Instruction/Report and be checked with the Loadsheet figures.
The tare weight marked on the trolleys/ carts shall be periodically checked for validity, especially
after technical modifications have been made.
20.9.2 Unit Load Devices (ULDs)

The weight of ULDs and their load shall be determined prior to dispatch to the aircraft by use of a
weigh bridge of acceptable accuracy. In the absence of such facilities a tally should be made of the
individual weights of each piece loaded in a ULD. Cargo Manifest weights shall not be used for this
purpose.
Note: ULDs loaded with baggage need not be weighed when standard baggage weights are used.
The number of luggage pieces however shall be recorded on the ULD tag.
The determined weights of each ULD and its load shall be recorded on the container/ pallet tag
and on the ULD and Bulk Load Weight Statement, and in the ULD/ Bulk Load Weight Signal.
These figures shall also be recorded on the Loading Instruction/Report.
The tare weight marked on the dolly shall be periodically checked for validity especially after any
technical modifications have been made. This is important when the tare weight of such equipment
is checked to determine the gross weight of ULDs.

Part: 20
Issue: 05
Rev: 00
20.9.3 Transfer ULDs

When ULDs are transferred from one carrier to another the weights recorded on the Container/
Pallet tag will be accepted. If the validity of the indicated weights is doubted because of
appearance or other circumstances, an appropriate check shall be made.
20.9.4 Accuracy of Scales

The accuracy of all scales (weighbridges) used for weight determination of load shall be checked
with a known weight at least every three months.
A quality control check shall be made at least once per year, as well as after every repair, or
according to local regulations.
The results of all checks shall be filed.
20.10 Aircraft Unit Load Device–Weight and Balance Control

The tare weights of Unit Load Devices (ULDs) shall be included in the traffic load. For loaded
ULDs, the tare weight shall be combined with the weight of their contents. If a ULD contains loads
for more than one destination, the tare weight is to be included in the weight of the load for the last
destination of the ULD. This does not apply to "S" containers.
Any empty ULD shall be entered on the Loadsheet as traffic load for the next station, unless
forwarded to a specific destination. Standard tare weights shall be used for empty ULDs.
Optionally, the tare weight of these container types normally used for carrying baggage may be
absorbed in the DOW and their balance influence included in the DOI.
If this option is applied, it must be ensured that only the weight of the contents of these containers
is entered on the Loadsheet and on the Loading Instruction/Report.

Part: 20
Issue: 05
Rev: 00
20.11 Unit Load Device/ Bulk Load Weight Statement

The ULD/ Bulk Load Weight Statement provides a standard means of passing loaded ULD and
Bulk Weights to Load Control and a formal record of these weights essential for a safe and
punctual operation. This Procedure is primarily intended for use with Cargo and Mail but may also
be used for other load, e.g. baggage, etc. In an automated environment the ULD/ Bulk Load
Weight Signal (UWS) may be used for this purpose.
ULD and Bulk Load Weight Statement provide:

 A record of the weight of ULDs and bulk load as a basis for load planning and aircraft
weight and balance calculations;
 A means of advising Load Control about items requiring special attention;
 To provide a basis for equipment control.
20.11.1 Specification
Form shall be printed on A4 size paper (210 x 297 mm) Consists of three parts.
20.11.2 Distribution
 One copy shall be filed in Cargo Acceptance.
 One copy shall be sent to Load Control for load planning and aircraft weight and balance
calculations and it shall be filed at Load Control.
 One copy shall be retained with the flight file.
20.11.3 Completion
Completion of forms shall be as follows:
1) Flight Nr. – self – explanatory.
2) Date – self – explanatory.
3) Station – station of loading.
4) IATA ULD ID Code – Enter nine characters IATA identification code as marked on the
ULD.
5) Gross Weight – Enter the total weight of the loaded unit as shown on the ULD tag.
6) Net Weight – Enter the actual weight of the total contents of each ULD as shown on the
tag. For empty ULDs not included in the DOW enter tare weight as marked on the ULD.
7) Station of Unloading – Enter the IATA three-letter code of station on the route of the flight
at which the ULD is to be off-loaded.

Part: 20
Issue: 05
Rev: 00
Note: This may also be the Transfer Point of a ULD to a destination on a connecting flight at the
Station of Unloading.
8) Destination – Enter the IATA three-letter code of the final destination of the ULD if different
from Station of Unloading.
9) Remarks – As appropriate enter load information for special loads, Contents/ Volume Code
Transfer/ Information, etc.
10) Signature – Confirm by signature completion of ULD tags and that corresponding entries
are correctly entered on the ULD/Bulk Load Weight Statement.
11) Station of Unloading – Enter the IATA three-letter code of the station on the route of the
flight at which the load is to be off-loaded.
12) Net Weight – Enter the actual weight of load per destination and category.
CARGO/MAIL/OTHER – a separate entry shall be made for the load on each trolley/cart,
etc.
13) Remarks – As appropriate enter load information for special load, etc.
14) Signature – Confirm by signature that entries are correct.

Part: 20
Issue: 05
Rev: 00
ULD/Bulk Load Weight Statement

All Weights in kilograms
Flight No.: 1 Date: 2 Station: 3

Unit Load Device
Gross Net Station of
IATA ULD ID Code Destination Remarks Signature
Weight Weight Unloading
4 5 6 7 8 9 1
0
Bulk Load
Station of Net
Unloading Cargo Weight Other Remarks Signature
Mail
1
1 1 1
4
1 2 3

Part: 20
Issue: 05
Rev: 00
20.12 Unit Load Device/ Bulk Load Weight Signal

Standard format described in this procedure for manually and automatically composed Unit Load
Device (ULD)/ Bulk Load Weight Signals (UWS) shall be used.
Two UWS messages relating to one flight may be transmitted; the initial message may contain
provisional and actual data. If a ULD ID code is not known, a fictitious ULD ID code shall be used
for reference purposes.
The final message must contain actual data for all units/ bulk load, for which only provisional
figures have been transmitted in the initial message.
When required, the final message must include all the actual data for ULDs and the total bulk load
for the flight, i.e. not just adjustments to previous message.

Part: 20
Issue: 05
Rev: 00
20.12.1 Table of Format

Part1. Address and Communication References
Must be in accordance with IATA Interline Communications Manual.
Part2. Standard Message Identifier and Flight Record

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00

Part: 20
Issue: 05
Rev: 00
If the complete ULD ID code is not known, the ULD type code to which a reference number is
added shall be transmitted in this element.
Provisional or incorrect ULD ID codes are updated by repeating the former ID code followed by the
actual/ correct ULD ID code in the final message, e.g. – PMA1-PAG3322SR.
Example 1 – message example (provisional and actual data mixed):

UWS
AF1234/01. CDG
– PMA1235AF/ATH/2000A/C.PMD/Q7.AVI
– PMA1/ATH/3000P/C
– AKE1234LH/BOM/1000A/M.
BULK
– BLK123/ATH/2300P/120/C
SI AVI IS BABY ELEPHANT
Example 2 – message example (actual data only):

UWS
AF1234/01.CDG.FINAL
– PMA1234AF/ATH/2000A/C.PMD/Q7.AVI
– PMA1-P1G2135SN/ATH/3225A/C
– AKE1234LH/BOM/1000A/M.
BULK
– ATH/2400A/120/C
S I AVI IS BAB Y ELEPHANT
Example 3 – message example (no load):

UWS
AF1234/01.CDG.FINAL.NIL

Part: 20
Issue: 05
Rev: 00
Example 4 – message example (DGR details and pieces/ priority):

UWS
LH1234/01.CDG.FINAL
– AKE1234LH/LHR/1000A/M
– AKE4567LH/LHR/850A/C.AOG
BULK
– LHR/2400A/120/C.RPB
– CDG/865A/M.PCS16.PRI1

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:
Table of Contents
Part Title Page No.

21.1 IAA Domestic and International Stations 3
21.1.1 Domestic Stations 3
21.1.2 Overseas Stations 4
21.2 Delegation of Responsibilities 5
21.3 Cargo Charges Correction Advice (CCA) 6
21.4 Shipper's Certification for Live Animals 7
21.5 Live Animals Acceptance Checklist 9
21.6 Pre-flight Manifest 10
21.7 Cargo Manifest 11
21.8 Special Load - Notification to Captain Form (NOTOC) 12
21.9 ULD/Bulk Load Weight Statement 14
21.10 Dangerous Goods Occurrence Report Form 15
21.11 Ground Incident /Accident/Damage Report Form 17
21.12 Goods Arrival Notification Form 19
21.13 Cargo Irregularity Report Form 20
21.14 Cargo Discrepancy Report 21
21.15 Missing Cargo Tracer 22
21.16 Letter of Acknowledgment 23
21.17 Letter of Transfer 24
21.18 Loading Chart 25
21.18.1 ATR 72 – 200 25
21.18.2 FOKKER 100 26
21.18.3 BOEING 727 – 200 27
21.18.4 AIRBUS A320 28
21.18.5 AIRBUS A340-300 29
21.19 Cargo Sales Report 30
21.20 Cargo Acceptance Form 31
21.21 Cargo Services Invoice 32
21.22 Customs Delivery Order 33

Part: 21
Issue: 05
Rev: 00
Appendices Date:
Part Title Page No.

21.23 Report of Inward Cargo Charges Assignment 34
21.24 Application for Refund of Air Waybill Charges 35
21.25 Free of Charge Transport Application 36
21.26 Cargo Damage and Irregularity Report 37
21.27 Name Change 38
21.28 Sample of the Tag for Unserviceable ULD 39
21.29 Appendix A -Mandatory Occurrence Reporting Form (MORs) 40
21.30 IATA/ ICAO Hazard and Handling Labels 42

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.1 IAA Domestic and International Stations

21.1.1 Domestic Stations
Station Manager/
Station Name Contact No.
Representative
ABADAN BACHARI 09301630300-06153266750
AHWAZ PARSIPOUR 09166113229-06134455056
ARDABIL SHOJAE 09141511904-04533870563
ASALOYEH MOUSAVI 09178833053-07737263118
BAM DARVISH NASAB 09133464653-03443462536
BANDAR ABBAS HEYDARI 09171654404-0764611111
BOJNORD GHORBANPOUR 09155871104-05832311730
BUSHEHR DARZI 09177734665-07733543064
BIRJAND KASHANI 09151611085-05612222371
DEZFUL DABAGH 09161112080-06412222293
GORGAN 09330101530-09121895802-
MOHAJERLOU
01732621006
ILAAM AZIZI 09392834191-08412244543
IMAM KHOMEINI ALLAH SEFAT 09125119122-02155678064
ISFAHAN MONSHI ZADEH 03136736700-5
KERMANSHAH KHAYAT NEZAM 09185620819-03310819
KHARK BEHHI 09177750105-07722822456
KHOY SEDDIGHI 09121613340
KISH NASIRI 09177698810-07644432915-6
LAMERD KARIMI 09177144464
LAR ZAREI 09171840218
MASHAD ZARABI 09153039988-05133400300
NOW SHAHR SALAR 09112204970-09120324322
PARSABAD NARIMANI 09144518361-04527223479
RAMSAR AHMADZADEH 09114591948
RASHT ROSTAMI 09122251972
SABZEVAR FAROKHI 09153249237
SAHAND NARJABADI 09121098047-04213252525
SANANDAJ SAMADNEJAD 09122238754-08733244402
SHIRAZ TAHERI 09173158783-07337201731
TABRIZ ASADZADEH 09370442189-04134470445
TEHRAN ELYASI 09195161705-66076378
URMIEH SHOJAKHANI 09141414074-04433434242
YAZD MAZAHERI 09131520669-03537302230-1
YASUJ ZARRINTAJ 09174420080-09179074964
ZAHEDAN ADELI 09155988190-05433228877

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.1.2 Overseas Stations
Cargo
Station Name Contact No.
Representative
DUBAI HEIDAR 0097148811088-00971502487900
DUSHANBE HAJI TAHERI 00972935752170-00992372219703-4
ISTANBUL ROGHANGARHA 00905396629295
KUWAIT HEIDAR 0097148811088-009659448718
YEREVAN DAVOUDIAN 0037491401962-0037410524401
GHOLAMREZA
MUSCAT 00996892929083
ZADEH
Note: Station Managers or representatives report the conduct of operations to the General Director
of Cargo Sales.

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.2 Delegation of Responsibilities
Name Position Title Substitute Contact Information

+98 21 61106575
D.M.D of
Mr. Yusefi 
Mr. Aminzadeh Commercial and
Dadras +98 21 66076273 
Airport Services
aminzadeh@iaa.ir 
+98 21 61106577

General Director +98 21 66035318
Mr. Yusefi Dadras Mr. Gholipour
of Cargo Sales 
dadras@ iaa.ir

+98 21 66055004
Domestic Cargo 
Mr. Elyasi Mr. Jafari
Chief +98 21 66055005

International +98 21 55678064
Mr. Allah Sefat Mr. Rahmani
Cargo Chief 
+98 21 66035318
Stations and

Mrs. Rahbari Agencies In Mrs. Mokhtari
+98 21 66076427
Charge


Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.3 Cargo Charges Correction Advice (CCA)

Each copy is divided into two parts, CCA and a Confirmation Slip.

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.4 Shipper's Certification for Live Animals

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.4 Shipper's Certification for Live Animals (Back)

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.5 Live Animals Acceptance Checklist

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.6 Pre-flight Manifest

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.7 Cargo Manifest

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.8 Special Load - Notification to Captain Form (NOTOC)

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.8 Special Load - Notification to Captain Form (NOTOC) - Reverse

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.9 ULD/Bulk Load Weight Statement
ULD/Bulk Load Weight Statement

All Weights in kilograms
1 2 3
Flight No.: Date: Station:
Unit Load Device
Gross Net Station of
IATA ULD ID Code Destination Remarks Signature
Weight Weight Unloading
4 5 6 7 8 9 1
0
Bulk Load
Net
Station of
Cargo Weight Other Signatur
Unloading Remarks
Mail e
1
1 1 1 4
1 2 3

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.10 Dangerous Goods Occurrence Report Form

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.10 Dangerous Goods Occurrence Report Form (cont.)

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.11 Ground Incident /Accident/Damage Report Form

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.12 Goods Arrival Notification Form

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.15 Missing Cargo Tracer

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.16 Letter of Acknowledgment

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.17 Letter of Transfer

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.18 Loading Chart

21.18.1 ATR 72 – 200

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.18.2 FOKKER 100

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.18.3 BOEING 727 – 200

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.18.4 AIRBUS A320

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.18.5 AIRBUS A340-300

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.19 Cargo Sales Report
21.20 Cargo Acceptance Form

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.21 Cargo Service Invoice

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.22 Customs Delivery Order

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.23 Report of Inward Cargo Charges Assignment

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.24 Application for Refund of Air Waybill Charges

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.25 Free of Charge Transport Application

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.26 Cargo Damage and Irregularity Report

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.27 Name Change

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.28 Sample of the Tag for Unserviceable ULD

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.29 Appendix A -Mandatory Occurrence Reporting Form (MORs)

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.29 Appendix A -Mandatory Occurrence Reporting Form (MORs) (cont.)

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.30 IATA/ ICAO Hazard and Handling Labels

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.30 IATA/ ICAO Hazard and Handling Labels (cont.)

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.31 Cargo Agent Monitoring Check-list

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.32 Station Evaluation

Part: 21
Issue: 05
Rev: 00
Appendices Date:
21.33 Cargo Agent pre- Monitoring Check-list

Part: 21
Issue: 05
Rev: 00
Appendices Date:

Part: 21
Issue: 05
Rev: 00
Appendices Date:

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Cargo Operations Manual Page: 1 of 34

DMD-Commercial and Airport Services

Iran Aseman Airlines

Cargo Operations Manual

DMD-Commercial and Airport Services

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DMD-Commercial and Airport Services

Iran Aseman Airlines

Samad Commercial & Airport Services

Safety & Quality Assurance

Date: 01 April 2018

DMD-Commercial and Airport Services

Intentionally Left Blank

DMD-Commercial and Airport Services

DMD-Commercial and Airport Services

Intentionally Left Blank

DMD-Commercial and Airport Services

DMD-Commercial and Airport Services

0.2 The Administration of Cargo Operations Manual (COM)

DMD-Commercial and Airport Services

0.3 Tables of Contents

1. Management and Control

DMD-Commercial and Airport Services

5. The Air Waybill

DMD-Commercial and Airport Services

7.5 Special Load Notification to Captain

10. Collection Sacks and Bags

0.3 Table of Contents (cont.)

DMD-Commercial and Airport Services

11.10 Stowing Cargo in Cargo Carts/Dollies

12. Damaged Cargo

13. Delivery of Consignment

15. Cargo Claims

DMD-Commercial and Airport Services

17. Off-Loading of Cargo

18. Cargo Terminal

20. Unit Load Devices

DMD-Commercial and Airport Services

21.3 Cargo Charges Correction Advice (CCA)

21.4 Shipper's Certification for Live Animals

21.5 Live Animals Acceptance Checklist

21.7 Cargo Manifest

DMD-Commercial and Airport Services

0.4 List of Effective Pages

Part 0 Part 1 (cont.)

DMD-Commercial and Airport Services

DMD-Commercial and Airport Services

0.4 List of Effective Pages (cont.)

DMD-Commercial and Airport Services

0.4 List of Effective Pages (cont.)

Part 6 (cont.) Part 6 (cont.)

DMD-Commercial and Airport Services

0.4 List of Effective Pages (cont.)

Part 8 Part 11 (cont.)

DMD-Commercial and Airport Services

0.4 List of Effective Pages (cont.)

Part 13 (cont.) Part 16

DMD-Commercial and Airport Services

0.4 List of Effective Pages (cont.)

Part 20 (cont.) Part 20 (cont.)

DMD-Commercial and Airport Services

0.4 List of Effective Pages (cont.)