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Idle
Custo Rand Time in time of
mer om IAT AT Random ST SST SCT WT system server
1 594 0 0 27 2 0 2 0 2 0
2 402 4 4 22 2 4 6 0 2 2
3 183 2 6 87 4 6 10 0 4 0
4 936 8 14 69 4 14 18 0 4 4
5 639 6 20 52 3 20 23 0 3 2
6 356 3 23 90 4 23 27 0 4 0
7 785 7 30 80 4 30 34 0 4 3
8 711 6 36 44 3 36 39 0 3 2
9 214 2 38 98 5 39 44 1 6 0
10 841 7 45 96 4 45 49 0 4 1
Total 430 314 155 469 119
0.274826
Average 4.3 3.14 1.55 4.69 79
Avera Average
Aver ge waiting Average
age servic time of a turn
Arri e custome around Utilizatio
vals time r time n 72.52%
Average
Expe waiting
Expe cted time of
cted servic those
Arri e who 3.369565
vals 4.5 time 3.2 waits 217
Probabil
ity
MoP (wait) 0.46
A milling machine has three different bearings that fail in service. The distribution of life of each bearing is
identical as given. When a bearing fails the mill stops. A repair person is called and new bearing is installed. The
delay time of the repair person follows a distribution as given. Downtime cost for the mill is estimated as $10 per
minute. The direct on-site cost of repair is $30 per hour. It takes 20 minutes for changing one bearing, 30 minutes
for 2 bearings and 40 minutes for 3 bearings. The MoP given by the management is the total cost per 10000
bearing – hours.