Base Case Cross Train 1

Mean
Work load process Utilization
Request time staff Hours Total utilization rule of thumb staff Work Hours

Quarter 1
Energy
Sector 35 33 3 1,323.02 87.30% High 3 1,320.00
Governme
nt Sector 15 32 3 1,340.78 35.80% Low 3 1,320.00
Manufactu
ring Sector
38 34 5 2,223.75 58.10% Low 4 1,760.00
Retail and
Other
Sectors 39 26 2 866.67 117.00% Over 3 1,320.00

Total/Avg 127 125 5,754.22 75%

Hours per worker= 440

Observations:
1. Individual utilization of retail sector got under control
2. Overall efficiency is lesser than base case
3. In 2 cross trained employees case, the efficieny of each sector is better optimized, with scope of taking up more work
4. Cross training all employees will result in a low-medium utilization of 69%, which is good and has flexibility of more work wi
Cross Train 1 Cross Train 2 All of Them are cross Trained

Utilization Utilization
Utilization rule of thumb Staff Work Hours Utilization rule of thumb Staff Work Hours Utilization Rule of Thumb

87.5% High 4 1760 65.6% High

36.4% Low 2 880 54.5% Low

73.4% Medium 4 1760 73.4% Medium

76.8% Medium 3 1320 76.8% Medium 13 5720 68.90 Low-Medium

of taking up more work

has flexibility of more work without stressing out any particular department.