Professional Documents
Culture Documents
379 D 657 Ce 3 Ecc 9 DB 21 A 2
379 D 657 Ce 3 Ecc 9 DB 21 A 2
Operation plan 15
Appendices 19-26
Executive summary
This business mainly focus to compete in the ice cream market that rapidly grow at the
rate of 4.0% every years.However, instead of competing with existing company on the same
traditional flavor, we insist to launch the planted-base and no sugar added product as it was
newly introduced to the market from the growing trend of health conscious.We believe it will be
the key factor that intrigues customers and drives the global ice cream market in the future. Our
business core competency are acceptable price and service.The price of our ice cream is 45 baht,
which is acceptable for a good quality product that has been assured by professional
nutritionists.Moreover,the product will be easily approached since we will utilize technology by
selling it through vending machines.
Initially, the idea start when the founder of the company, Noppaglaw and the co-founder,
Nicha Petporee, started to follow health conscious trend and found that it is inevitable that
sometimes they are craving for their favorite dessert, ice-cream. As the result, they use this issue
as an opportunity to develop a product that can offer the delicious flavor but in the meanwhile,
allow one to still maintain healthy body.They then made plant-based ice cream by their original
recipe.Currently, the company has been registered as partnerships which comprises of two
share-holder, Noppaglaw and Nicha and more than willing to have more partners ,who could
promote the product through advertising.
The business is single revenue driver which is the product itself.Despite some potential
challenges that we might encounter such as damages of product during transportation and
customer found the flavor unsatisfied, we expect that we can sold approximately 10,000 units per
month, and 120,000 units annually, valuing 5,400,000-7,200,000 Baht. We will reach break-even
point if we can sell 12,966 units of product. For the production cost , it is approximated to be
around 300,000 Baht. This production expense already include staff salaries,
equipment/machines, packaging, and raw materials, while the projection of variable cost is
estimated around 330,000 and fixed cost is estimated around 160,000 Baht/ month.
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Our company consists of three main parts ; First, management team, Noppaglaw, the
founder of the company, assumes the roles of CEO and marketing director. Nicha, the
co-founder assumes the roles of Operation director and R&D director. Kanyarat is responsible in
finance & accounting direct. Second, board of director, it comprises of Noppaglaw, Nicha,
Thomas Smith,who work as a logistic counsel and Nicole Wood as a legal council.Finally, Board
of advisor, Dr.Wilson James who is in charge for researcher and nutrition development.
Since September until December, we officially turn the idea into actual product and had
developed the product’s quality until we made sure that the products met target customers’
demands by the end of March 2019 .After March, we received the first feedback, and use them
as the biggest key to step up.
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Industrial analysis
The company intended to compete on ice cream industry and healthy food as well.
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via the machines, which will be placed in five universities. University is the
perfect place to to sell because there always be someone passed by.
2. The price of our ice cream is 45 baht, which is acceptable for a good quality
product that people can daily consume.
3. We hire professional nutritionists, and create our original recipe, which assure
that the customer will receive a real healthy and delicious ice cream.
Industry Trends
The business trend depends on three main factors: industry trend, profit margin and input
cost. As mentioned above, the industry trend has been growing this past three year. According to
Food24, planted-base ice cream and vegetable ice cream was newly introduced to the market this
recent year, so it provides a big gap of opportunity and less competitor in the marketplace. For
the profit margin, it will keep going up or down depending on the environmental trends and the
input costs. In this case, the environmental trend contributed in and make a great impact; it
includes people’s satisfaction and demand toward sweet ice cream during this summer. Due to
social force, people also value more on their health and wellness, so ingredients must be health
conscious and contain rich nutrition. Moreover, nowadays, people prefer convenience and fast
service, so the company picked that interesting fact, and create a self-service ice cream vending
machine. It’s the perfect combination of convenience, and joy for healthy consumers.
Long-Term Prospect
According to many contributing factor, we believe that this industry is growing ;because
the ideas of combining creative and healthy ice cream is quite new to the market, it will be able
to catch attention from people who care about health. We also think that innovation will be the
key factor that intrigues customers and drives the global ice cream market.
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Company description
Company history
After finishing high school, the founder of the company Noppaglaw, along with her
friends, Nicha Petporee, noticed the idea of health conscious trend that has widely spread
through every inch of social media. They start to follow this trend and realize how much benefits
it can bring in their life. It fulfill their body with good nutrient and help them to have a better
aspect toward their body. As a teen, they care so much about their body shape and diets that we
daily consume. Therefore, they decided to enter healthy foods industry and create some products.
However, they stuck at this process for almost half a year since making granola bar, whole wheat
bread or smoothy is too simple, and there are many companies trying to compete in this field
already. One day in September 2018, while Noppaglaw was trying to stop Tony from eating
three tubs of ice cream, Nicha walked pass and inform Tony that ice cream contains too much
sugar and fat. At that moment, the idea of making their own unique ice cream popped up in
Noppaglaw’s head, so she told nicha. They agreed on a point that it is inevitable that sometimes
they are craving for their favorite dessert, ice-cream. As the result, they use this issue as an
opportunity to develop a product that can offer the delicious and playful flavour from fresh
ingredients, but in the meanwhile, allow one to still gain the important nutrient, which can highly
help the person that encounter the same problem through the same journey. They finally made
plant-based ice cream by their original recipe, and asked their senior who has ice cream plant for
the supports.
Mission statement
Our mission is to provide the best ice cream that will satisfied the demand of health
conscious customer.
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Product and service
The product is the healthy ice-cream for the customer who is health conscious or encounter
the problem of being overweight but still want to eat ice-cream. Our company try to assure that
all of the major ingredients such as fruits and vegetables, are organic well-selected. In addition,
we also avoid using toxic chemicals. Customer can purchase the affordable product through
vending machine.
Current status
The company start the operation in and we now have approximately twenty machine around
Bangkok, including in five university namely Mahidol University, Chula, Bangkok university,
Thammasat university, and Assumption University.
Currently, the company has been registered as partnerships which comprises of two
share-holder, Noppaglaw and Nicha.We are open for more partners in the future, who is willing
to provide an opportunity for our business to further expand, especially in advertising and
promote our product.
Key partnerships
We only have one partner who help us on manufacturing ice cream; we sended him fund
and recipe. In the future, we highly hope to have a key partnerships who could find the good
business area and the logistic partner that can distribute the product to the customer and still be
able to maintain the perfect temperature for the product.
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Marketing Analysis
Buyer behavior
Consumers are willing to buy an ice cream more often. The demand of the customer
mainly depends on their income, their taste and expectation. After researching we found that
there are two kind of ice cream: impulsive and family ice cream. Consumer usually consume
impulsive ice cream(especially in summer). However, the ice cream they choose to buy should
be low-fat and low-sugar options, as well as using organic ingredients.
Competitor Analysis
As it was mentioned above that the industry is fragmented, there are only a few rivals in
the market. However, healthy homemade ice cream can be found in some farms such as
Chokchai, Daily farm, and commonly in the some supermarket. Since plant-base, frozen yogurt
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and sorbet are not yet popular in Thailand, we would try to strengthen and gain customer base by
introducing original variety of flavor before other companies will get into the market. Gaining a
stronger base and loyalty from the buyer means building up more chances in the industry, which
will lessen the space for other companies to compete with ours.
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The economics of a business
● The production cost keep changing depending on the revenue, and the number of product
sold, but it can be approximated around 300,000 Baht. This production expense already
include staff salaries, equipment/machines, packaging, and raw materials.
● The projection of variable cost is estimated around 330,000 Baht/ month
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● The projection of fixed cost is estimated around 160,000 Baht/ month
Operating Leverage and Its Implications
● The company is project to sell 15000 units at the price of 45 Baht per month. The
variable cost per each unit is 32.66 Baht, while the fixed cost are 160000 Baht. Therefore,
every 1% change in the company’s sale will alter the company’s operating income by
7.4%.
● Low operating leverage means relying on a higher variable costs than the fixed ones. This
number is considered as low operating leverage, which implies that company’s costs are
manageable, and profits will be obtain easier.
Start-up cost
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Business license 2,000 Baht
● Fixed cost=160,000
● Margin per unit= 12.34
● => 160,000/(45-32.66) ~ 12,966 units
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Marketing Plan
Price
The ice cream will be sold for 45-60 Baht vary upon the flavor of ice cream. At this
price,most of customers can afford since it’s seem to be much cheaper than top-brand ice cream
saying that it’s about 60 Baht lower in price. We initially sell high quality ice cream at a lower
price because we need to gain the reputation for the company before competing with huge
companies. However, the price is not to low because it should guarantee that our products
contain the best quality of ingredient for clients.
Promotion
During winter, on the vending machine screen, there will be a QR code for customers to
scan and befriend with us on Line. After adding friend, they will receive 10 Baht discount to buy
any other product for the first purchase. This promotion will be set up during Winter only.
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Distribution
Our product are made by contract manufacturer, which are carefully selected and
monitor. The manufacture factory is located in Nakhon Pathom Thailand, making the distribution
easier because it’s located near the economic hub of Thailand. In this past few year, we have
distributing our product to five university namely Mahidol University, Chula, Bangkok
university, Thammasat university, and Assumption University. We aim to sell healthy ice creams
for everyone, especially teenagers. For the future plan, we are planning to trade with Restaurant,
Gas station, and tourist attractive place. If the we can expand further, fitness and gym will be the
next suitable place. The product will be delivered to each vending machine depending on the
stock for each day, but mostly everyday.
Sale process
Right now, we merely sell our product directly, but in the future there will also be selling
intermediately. The chain above is the overall process
Sell Direct, according to our senior research begins with: Sale order-> Check the available
product-> payment process-> transport action-> Receiving-> Sale Return(In case, customers
return the goods)-> Execute billing
Sales Tactics
1. Willing to learn to the critics who point out or comment about our company, and use that
to improve our business as well as strategies.
2. We develop the relationship with the customer by organizing the booth so that the
company gain more trustable feedback, and also inform them the amount of nutrition and
calories within each different flavors.
3. Offer customer various choice of flavor from vegetable and fruit, and survey them
whether they would like which flavor to be made in the future. From this, our idea will be
widen and more creative ice cream will be made in the future.
4. Ask customer to review our product via social media in order to attract new customers.
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Design and development plan
Development status and tasks
1. come up with the idea of that fulfill the demand of customer who prefer
enjoyable flavor ice-cream and who is health conscious.
2. develop the flavour and recipe for healthy ice-cream based mainly on
homemade ingredients and calories.
3. launch the product sample for free and do the customer satisfaction survey
4. Measure the satisfaction and improve the recipe according to negative
feedback from the customers.
5. launch the real product and do advertising through youtube
6. Produce the sample product and try to do long-distance transport to assure
that the packaging is strong enough and estimate the loss quality of the
product after distribution process.
7. Add more flavour and vending machine, including the rural area.
Proprietary issues
Proprietary issues concerns with Patents, Trademarks, Copyright, Licenses, Brand names. We
registered the trademark and licenses for selling food product.As a start up,we did not foresee the
issue yet, Nonetheless,in the future we would utilize legal advisor to handle issue regarding
properties.
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Operation plan
Business Location
GoodBlast’s headquarter and manufacture factory will be at Nakhon Pathom because it’s near
Bangkok; the space here is not costly, and the fresh ingredients including fruit and vegetables
can be easily found in Salaya. We also deal with supplier here. However, the distribution center
will be at the middle of Bangkok where transportation between the company and vending
machine is more convenient and fast.
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Management team and company structure
Management team
Noppaglaw: The founder of the company. She assumes the roles of CEO and marketing director.
She has experience in opening coffee shop and spend four years in online marketing. Moreover,
through her family business she has access to multiple potential partners.
Nicha: The co-founder of the company. She assumes the roles of Operation director and R&D
director. She has been in many dessert competitions and win multiple awards. During her year in
college, she produce the product and sell to university shop and the product become well known.
In addition, she has been approach by multiple food company in Thailand.
Kanyarat: The finance & accounting direct. She has 3 years of experiences in accounting and
know Thai regulation very well.
Board of director
Board of advisor
● Dr.Wilson James: He graduated in 1997 from the department of food science program in
yale university. He has more than ten years of experience working with leading food
company. He is in charge for researcher and nutrition development.
Company structure
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Overall schedule
After finishing high school, Noppaglaw the founder of the company, accompanied by
Nicha, my close friend, was planning to sell some healthy products. We study about the industry
trend for a year until Nicha suggest that we should make plant-based ice cream. We discovered
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original recipe, and write business plan outline including mission, key assets, core competencies,
uniqueness of our product, operating and marketing plan.
From September to December, we officially turn the idea into actual product . Vending
machine are ordered and placed in specific location. Office and distribution center are built at the
same place ready for production and transportation. We also contract with ice cream
manufacturer, who agreed to use our recipe to produce ice cream for us.
On March 2019, we had developed the product’s quality until we made sure that the
products met target customers’ demands. Then we design the logo, and introduced the product to
the marketplace, as well as developing promotion plan respectively. We have sent our products
for some net idols and acquaintances to try, and ask them to promote it through social media.
After March, we received the first feedback, and use them as the biggest key to step up.
Nicha ,corporated with nutritionist, modified the recipe to meet eater favorable tastes. This time
we organized to booth and offer a new version of ice cream; this serves as so that we can directly
contract with the customer to see their responses.
Recently, we are observing the future prospect of the market, and preparing for future
plan such as advertising and improving on packaging. At the same time, we will continue trying
to find more supportive partners as well. Moreover, we will present our business plan to
investors and others companies; if they agree to advocate, we will have more fund for the next
project that will be establish for mutual benefits.
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Appendices
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Appendix A
Market research report on ice cream market by Mordor Intelligence
The ice cream market is segmented on the basis of product type, which has been further
subdivided, by the recipe, into ordinary (hard), French, reduced fat, light, soft, no sugar added,
lactose-free, gluten-free, and organic ice cream. By shape, ice creams come in sticks, buckets,
sundae, floats, and frozen novelties, which may include frozen custard, frozen yogurt, dondurma,
gelato, sherbet, snow cones, frozen soufflé, etc. By sale, the market is segmented into impulsive,
take-home, and artisanal ice cream. The impulse segment dominated the market and accounted
for a market share of 39% in 2016. Factors, such as the desire to indulge in ice cream and the rise
in demand for a small portion of snacking options are expected to drive the market. The growing
number of lactose-intolerant consumers in North America is expected to change the scenario of
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the North American ice cream market as only a few number of manufacturers have lactose-free
ice creams in their product catalog.
The ice cream market is highly fragmented, due to the presence of a number of large- and
small-scale vendors. Vendors compete for innovation, pricing, and distribution. The introduction
of lactose-free ice cream has further increased competition in this market. The major players in
the market, are Blue Bell Creameries, General Mills, Mars, Nestle, Lotte Confectionery, and
Unilever.
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Appendix B
Market research report on ice cream market size by Grand View Research
Industry Insights
The global ice cream market size was valued at USD 54.80 billion in 2016 and is
expected to grow at a CAGR of 4.1% over the forecast period. The rising demand for innovative
flavors and formats and growing demand for impulsiveness to consume the product in
developing countries is expected to drive the market growth during the forecast period. Asia
Pacific, Latin America, and MEA region is expected to drive the market growth during the
forecast period. However, the share of North America and Europe is expected to decline owing
to growing number of health-conscious consumers in the region.
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There has been growing demand for the product in Asia Pacific countries such as India and
China owing to large consumer base and favorable climatic conditions for consumption of ice
creams. There is a growing demand for lactose free product across the globe. The increase in
demand for lactose-free product is driven by increase in case of food intolerances and allergies.
Thus, the consumers having lactose intolerance pick lactose-free ice creams. Also, these products
are opted by the consumers who are health conscious and prefer healthy foods. Lactose intolerant
patient is not able to digest lactose which is sugar found in milk and dairy products. As per the
U.S. National Library of Medicine, around 65.0% of human population is lactose intolerant. This
condition is also common in people of Italian, Greek, Jewish, Arab, and West African descent
Companies are introducing many new and innovative flavors in the ice cream segment to
increase their revenue. For instance, in 2017, Ben & Jerry's introduced three new flavors in
summer to increase their sale. These flavors include Oat of this Swirled, Truffle Kerfuffle and
Urban Bourbon. The introduction of new flavors is expected to drive the sales growth by value,
thereby increasing the overall market growth. Rising demand for premium products has led to
decline in sales of low quality ice creams and the trend is expected to continue during the
forecast period which is anticipated to drive the sales value of ice creams especially in developed
regions such as North America and Europe
In 2014, China overtook U.S. to become the largest market both in terms of value and
volume. Consumers in the country consider ice cream as snack and it is one of the main reasons
for the growing consumption of this product in the country. However, sales volume has
decreased in last few years owing to growing number of health-conscious consumers who refrain
from consuming any type of ice cream in order to cut down their sugar consumption levels.
Product Insights
Based on product, the market is segmented into impulse, artisanal, and take-home.
Impulse segment held the largest share as of 2016. Impulse ice creams are bought for immediate
consumption. These include cups, cones, ice-lollies, sandwiches, ice cream bars, and sticks. The
impulse segment has outgrown the take-home segment in 2016 and is expected to dominate the
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market during the forecast period. Ice cream is likely to remain an impulse purchase as
manufacturers in the developing regions have failed to lure consumers with their bulk products
Artisanal ice cream holds a small share in the global market in 2016. The segment is
expected to witness decent growth during the forecast period. The growth is attributed to the
rising demand for handmade ice creams containing high quality ingredients. Take home products
are immensely popular in developed regions such as Western Europe and North America.
Innovations in packaging is also contributing to the growing demand for take home products as
these new packs are more convenient to carry and store as compare to old ones
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Appendix C
A few months ago, Unilever launched its first mass commercial vegan ice cream treats in
Sweden and Finland. The range kicked off with an all plant-based Cornetto, followed quickly by
a vegan Magnum ice cream. As both brands have a strong footing in South Africa, I think we can
see the introduction of these variants in the display cases in the coming months.
For a few years now, ice cream trends have been leaning towards a more mature style -
think salted caramel and coffee flavours. This summer I predict we will see ice cream becoming
unashamedly childlike and playful. Think candy toppings, marshmallow treat cones, pastel soft
Vegetable ingredients in sweetened ice creams has been a growing trend for some time
now - beetroot’s bright flavour has been sneaking into sorbets all over SA. Avocado is a
common ingredient in vegan ice creams, providing a rich creamy texture, with a mostly neutral
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flavour profile. Expect to see ice creams using pumpkin, ube (a purple filapino tuber) carrot, and
Anything breakfast inspired has been a hot trend for some time, and now we see these
flavours crossing over into ice cream flavours. Cinnamon buns, maple syrup and peanut butter
toast, yoghurt and berry flavours are something we can see soon. Also look out for ice creams
featuring doughnut chunks, croissant shreds and even French toast crumble!
Summer and cocktails go together like vanilla and chocolate, and we’ve seen some very
creative concepts coming out of the wine and spirit industry in places like the US (we recently
spoke about wine in a tin!). Rosé sorbet - or frozé as is it affectionately known - is sure to be the
High protein ice cream has been a huge trend in the US this year, with brands such as
Halo Top sweeping across in the globe with their almost-too-good-to-be-true high protein, low
This is a prediction that we sincerely hope will fizzle out early on - even though insect ice
cream is already here! Insect-eating is common in some cultures, but for some of us, it still
brings on strong “ick!” feelings! The food industry has a strong focus on high protein content
combined with more sustainable farming methods, and all the signs point to ice creams made
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Business Plan Project
By
Noppaglaw Punyapapatn
Nicha Petporee
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Present
Miss Sandy Nutchada
Mahidol University International Demonstration School
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